Je recherche des personnes qui étaient dans ce TGV et qui auraient raté leur avion. Pour connaitre les démarches que vous avez effectué et leurs résultats.
Nous avons raté notre avion pour le Mexique et avons du racheté des billets d'avion pour un départ le 30/04/11. Nous venons d'envoyer une LRAC a la SNCF dans un premier temps.
Si vous etes concerné par ce train ou avez déja vécu cette situation merci de mettre vos commentaires.
Bonjour,
Ce n'est pas pour vous décourager dans vos demarches, mais simplément de vous informer d'un arrêt de la Cour de Cassation qui ne va pas dans votre sens :
La SNCF doit indemniser ses clients du seul préjudice lié au retard de ses trains
Résumé :
Selon la Cour de cassation, la SNCF n'est responsable que des dommages prévisibles lors de la conclusion du contrat de transport, c'est-à-dire lors de l'achat du billet, et non des dommages causés aux projets personnels de ses clients, qu'elle ignore. Dès lors, en cas de retard de ses trains, la SNCF n'est tenue d'indemniser ses clients que du préjudice subit, dans les conditions et selon les termes prévus au contrat de voyage, et non des conséquences de ce retard sur le projet final de voyage de ses clients.
Mots clés :
contrat de voyage - obligation - préjudice - indemnisation
Décision de la Cour de cassation, Chambre civile, rendue le 28/04/2011, cassation.
Sur le moyen unique :
Vu l'article 1150 du code civil ;
Attendu que le débiteur n'est tenu que des dommages intérêts qui ont été prévus ou qu'on a pu prévoir lors du contrat, lorsque ce n'est pas par son dol que l'obligation n'est pas exécutée ;
Attendu que pour condamner la SNCF à verser à M. et Mme X..., lesquels avaient pris place, le 3 février 2008, à bord d'un train dont l'arrivée était prévue à la gare Montparnasse à 11h15 afin de rejoindre l'aéroport de Paris Orly où ils devaient embarquer à 14h10 à destination de l'île de Cuba, la somme de 3.136,50 euros en remboursement de leurs frais de voyage et de séjour, de taxis et de restauration en région parisienne, et de leurs billets de retour à Saint Nazaire, ainsi qu'une somme à titre de réparation du préjudice moral en découlant, la juridiction de proximité, constatant que l'arrivée s'était finalement effectuée à la gare de Massy Palaiseau à 14h26, rendant impossible la poursuite du voyage, a retenu que d'une manière générale, les voyageurs qu'elle transporte ne sont pas rendus à destination quand ils sont en gare d'arrivée, notamment quand il s'agit de gares parisiennes et que, dès lors, la SNCF ne saurait prétendre que le dommage résultant de l'impossibilité totale pour les demandeurs de poursuivre leur voyage et de prendre une correspondance aérienne prévue était totalement imprévisible lors de la conclusion du contrat de transport ;
Qu'en se déterminant par des motifs généraux, sans expliquer en quoi la SNCF pouvait prévoir, lors de la conclusion du contrat, que le terme du voyage en train n'était pas la destination finale de M. et Mme X... et que ces derniers avaient conclu des contrats de transport aérien, la juridiction de proximité n'a pas donné de base légale à sa décision ;
Par ces motifs : Casse et annule, dans toutes ses dispositions, le jugement rendu le 18 novembre 2009, entre les parties, par la juridiction de proximité de Saint-Nazaire ;
Remet, en conséquence, la cause et les parties dans l'état où elles se trouvaient avant ledit jugement et, pour être fait droit, les renvoie devant la juridiction de proximité de Nantes.
Certaines assurances voyage indemnisent les coûts liés à un retard de préacheminement. Il y a souvent des conditions (telles qu'avoir prévu d'arriver au moins 2h avant le vol), mais ça vaut le coup de jeter un oeil à votre contrat (assurance spécifique ou celle liée à votre carte bancaire).
Malheureusement NON, nous avions payé avec notre carte bleu qui couvre un maximum de risque, mais pas un retard de train....
Je n'ai trouvé aucune assurance de ce genre là.... Je crois que la seule chose a faire est de partir la veille quelque soit l'heure de décollage de l'avion....
Je crois que la seule chose a faire est de partir la veille quelque soit l'heure de décollage de l'avion....
Il me semblait avoir mis un article en ligne sur ce site, impossible de le retrouver. Il faisait état d'une condamnation de la SNCF suite une histoire récente similaire à la votre : un vol manqué suite à un retard de train de plusieurs heures.
Bonjour,
Nous étions vos compagnons d'infortune le 29 avril dans ce célèbre TGV!!! Nous avons fait un courrier à la SNCF demandant le remboursement total des frais supplémentaires engagés et sans surprise, nous avons reçu des bons d'achat de billets de train!!!
Bien entendu je refuse ces bons d'achat et je demande à mon assistance juridique d'intervenir.
Puisque nous avons nos coordonnées mutuelles, je propose que nous prenions contact dans les prochains jours pour nous tenir au courant. Patrick.
La Cour de cassation ne dit absolument pas que c'est non indemnisable. Elle casse le jugement car il n'était pas indiqué si:
- les voyageurs avaient porté à l'attention de la SNCF le fait que Paris n'était pas leur destination finale,
- le retard à l'arrivée était seul responsable du loupé d'avion (et oui le trajet Paris Orly peut être le problème...).
Un tel préjudice est indemnisable mais cela relève des tribunaux.
A priori juge de proximité ou Tribunal d'instance. Le ministère d'avocat n'est pas obligatoire (passez par une déclaration au greffe dont le formulaire est disponible sur le site service-pubcli.fr ou justice.gouv.fr)...
Bonjour, nous étions voisins dans le TGV et avons échangé nos mails et notre n° de portable; nous partions pour la Crête...
J'ai pris contact avec l'assistance juridique de la MACIF, nous leur envoyons le dossier complet et ils vont tenter d'intervenir en arguant sur le fait que de facto, les voyageurs pour Paris CDG avaient forcément une correspondance aérienne et que la SNCF en a parfaitement conscience en acceptant le contrat d'acheminement en TGV.
Si pas de résultat de ce coté-là, je déposerai 1 plainte au tribunal d'instance de St-Etienne... Cordialement. Patrick
Ce post pour vous informer d'une EXCELLENTE nouvelle; en effet la SNCF a reconnu sa faute et nous a intégralement remboursé des frais supplémentaires de billet d'avion et des billets de train!!!
Devant le 1er refus du service clientèle, qui nous avait généreusement offert des bons d'achat SNCF correspondant au montant des billets de train, nous avons pris contact avec la Fédération Nationale des Usagers des Transports (FNAUT) avec un courrier explicatif. Ils se sont mis en rapport avec le médiateur SNCF qui après plusieurs mois nous a adressé un courrier en novembre dernier, nous informant que le service clientèle de la SNCF devait procéder à l'indemnisation, ce qui a été fait dans les 30 jours suivant.
Conclusion: la SNCF n'a pas toujours raison, contrairement à ce qu'écris l'auteur du post précédent...Cdlt. Patrick
I’m planning a trip around Italy using only trains or public transport in October (hoping the weather stays nice!).
I’d obviously like to see some tourist destinations, but I also want to get off the beaten path a bit, and I’m hoping to find some help here? I don’t plan to linger too long in the cities.
Starting in the north, I’d like to visit Lake Como or Lake Orta, pass through the Cinque Terre for some hiking, spend a few days in Naples and Rome, then head down to Sicily.
Hi there,
I’ll be traveling to Japan this coming August. We’ve finalized our itinerary and booked our flight tickets. Now I’m at the stage of buying train tickets for the few segments we’ll need to cover:
Tokyo - Hakone
Hakone - Kyoto
Kyoto - Osaka
Osaka - Tokyo
Here are my questions:
a) Is it possible to buy train tickets for these segments from Canada?
b) If so, which website should I use to do this?
c) And if it is possible, will we be able to print our tickets from Canada?
d) If it’s not possible, where in Tokyo should I go to buy these tickets when I arrive?
Hi everyone, I wanted to take the Paris-Berlin overnight train with a sleeper berth, the new service operated by European Sleepers.
24/05/2026 17:45 Paris-Nord (actually 16:00 from Paris Bercy Seine) -> 25/05/2026 9:59 (actually 7:30 in Berlin)
05/06/2026 18:31 Berlin (actually 20:00) -> 06/06/2026 10:00 Paris Nord (actually 12:30)
Part of the journey was operated by bus instead of the promised overnight train.
For 2 people: 340 € round trip
A total disaster. Never again. I was really looking forward to taking the overnight train, but we faced last-minute changes and truly unpleasant travel conditions. Here are the details:
1) 2 days before departure: email announcing a change of departure station for the outbound trip—Bercy Seine bus station instead of Gare du Nord.
2) Change of schedule: 4:00 PM from Bercy instead of 5:45 PM from Gare du Nord.
3) Change of transport mode!! A bus from Paris to Brussels, then an overnight train from Brussels to Berlin. No functional toilets on the bus. No children under 4 allowed on the bus.
4) On the sleeper train at 9:30 PM: no functional toilets in our carriage, so we had to go to other carriages, even in the middle of the night, to find working ones.
5) The onboard staff, though very friendly, were as lost as we were. In particular, they didn’t know how to handle the lower berths, so people using them had less space (armrests and backrests). Berth numbers weren’t respected, so some passengers had to move. The staff also didn’t know who was supposed to join the compartment during the journey.
6) Arrival at 7:30 AM in Berlin instead of 10:00 AM. No arrival announcement. Passengers had to search for staff to get breakfast and ended up with just a coffee (breakfast = 15 €, not bad for just a coffee).
7) Return trip: drastic schedule change announced by email on 26/05/2026—departure at 7:30 PM instead of 6:30 PM, with arrival between 12:00 PM and 1:00 PM in Paris instead of 10:00 AM. No change in transport mode announced.
8) Change in transport mode announced by email on the same day (05/06/2026)!! Overnight train from Brussels to Berlin, then a bus from Paris to Brussels. No functional toilets on the bus. Children under 4 banned from the bus, and families in this situation were asked to find another way—after being notified the same day.
9) The overnight train arrived at Berlin station with a 30-minute delay on top of its initial delay (scheduled for 6:31 PM, then 7:30 PM, finally arriving at 8:00 PM). The heating was blasting in the compartment with no way to turn it off. No functional toilets in the carriage. From that point on, customer service stopped responding to my messages.
10) Woken up at 5:00 AM with an announcement in all carriages about arrival in Liège.
11) Woken up again at 6:00 AM to be told we’d arrive in Brussels at 7:00 AM.
12) Arrival in Brussels at 7:00 AM and a one-hour wait for the bus to Paris. No functional toilets on the bus.
13) Arrival at Paris Nord at 12:30 PM, so 2.5 hours late compared to the originally scheduled time.
14) The overnight trains used are very old—I recognized the carriages from 20 years ago!! No functional power outlets, no Wi-Fi, no air conditioning. Five people per compartment is a bit cramped, but I consider these conditions expected (especially the air conditioning), so I’m not complaining about that. There’s already plenty to gripe about with the travel conditions.
I have little hope of getting even a partial refund. Customer service emails acknowledge the discomfort but only offer to reimburse the cost of a coffee on board if we send them the receipt... a bit weak.
I’m sharing this experience in the hope it might help others.
Hi there,
I’d like to take the Train of the Clouds from Lima to Huancayo.
I’ve heard it only runs during certain periods.
Does anyone have info on this?
Thanks!
HuancayoHuancayo
As part of my professional thesis, I’m conducting a study on the evolution of long-distance rail transport in France, particularly since it opened up to competition.
I’ve put together a very quick (about 5-minute) and completely anonymous questionnaire. Your answers will help me better understand users' expectations regarding pricing, frequency, and environmental impact.
We’re planning a 15-day trip to Uzbekistan in March—classic independent itinerary: Tashkent, Samarkand, Bukhara, Khiva. We’d like to take the train between each city, but I don’t want to lock down the whole trip before we leave.
So, my question is: is it absolutely necessary to book train tickets before departure, whether for the high-speed trains or the regional ones? Is booking really essential for the regional trains?
Hello,
We’re traveling as a family with two boys aged 10 and 12 to Cairo in February. During our trip, we’re planning to take an overnight train (with or without a sleeper) for the Cairo-Aswan route.
Do you know how I can book this remotely?
Also, I’m looking for:
- A local contact to sail the Nile by felucca for 3 days from Aswan
- A contact to guide us in Cairo
Looking forward to your tips, and thanks in advance!
Marie
Hi everyone,
I first traveled solo to Japan in 2019, exploring the Kyushu region (28 days), and I’m planning to return with my daughter (she’s an adult and it’ll be her first time in Asia) from April 25 to May 9.
I’m reaching out on this forum to ask for route ideas—this time north of Tokyo, but without heading to the Sapporo island (I’m saving that for a future trip).
I’d love to take advantage of the cherry blossom season and its festivities.
I’m looking to create a route that’s a little off the beaten path while staying within 5-6 hours by train from Tokyo to avoid spending too much time on transfers.
Thanks in advance for sharing your suggestions and experiences!
Michael
I'm heading to MEXICO IN NOVEMBER 2025. Since private guides and drivers are really expensive—over 300 € per day—I'm thinking of exploring the Yucatán by train. CAN YOU SHARE ANY INFO ON THIS? Thanks
Hi there!
We’re planning to visit Serbia (1 week) and then Montenegro (2nd week) with our kids from April 18 to May 4. We’d prefer to travel by train (overnight if possible), but we’re not sure which platform to book on or when to do it (is it too early?). If anyone has any tips, I’m all ears!!
I wanted to know if it’s possible to go from Tashkent to Almaty by train without passing through Kyrgyzstan. I’ve heard the border is often closed 😕 between Uzbekistan and Kazakhstan.
Thanks in advance!
Olivier
Hi there!
We’re planning to head back to Istanbul next year—obviously by plane—and then take the train from Istanbul to Antalya. Has anyone here already made this trip by train with TCDD?
I’d love any tips or info that could be useful for us!
I'd like to go to Montserrat on my own from Barcelona. Share your suggestions with me.
Which train should I take, where to get off, what to see once I arrive, etc.
I need to take a sleeper train from Bangkok to Vientiane in January.
I found some ticket options on 12Go Asia, but booking doesn’t seem possible at the moment. I’ve tried simulations for several dates, but no luck.
I’m wondering if it’s already fully booked, if they’ve stopped selling tickets… yet 12Go still features it every day 😕
Has anyone else run into this issue?
Can I find tickets on another site? (I tried Baolau, but no sleepers left for January 8th.)
Hi there,
I’m a bit late to be worrying about this, but hopefully someone can help me before I leave.
Tomorrow afternoon, I arrive at Lyon Part-Dieu on the TGV at 5:50 PM and take the TER to Mâcon at 6:16 PM. Is a 26-minute transfer doable? Are the TGV and TER on the same departure board? And are they on the same platforms too?
I’ve been to Lyon before but never had to make a connection after arriving.
Thanks
I can’t seem to complete the payment for my trip on the IRCTC (Indian Railways) site. No matter which payment method I choose, my Visa card isn’t accepted.
Has anyone here managed to do it, and if so, could you share the method you used?
Thanks in advance!
Charlie
Starting November 15th, I’ll be arriving in Thailand, and during my stay, I plan to visit the north, around the Chiang Mai area, then head south to the Krabi region.
After Krabi, I’m planning to take an overnight train to Bangkok. I was wondering if there’s a train that leaves from Krabi or Trang, or if I absolutely have to go to Surat Thani?
Also, which official website can I use to book my ticket?
Next, since I’ll be arriving at dawn in Bangkok, I’ve planned to spend 2 days in Kanchanaburi. What’s the most convenient way to get there—bus or train? And if you know any companies or websites, that’d be great.
Hi there,
Does anyone know if there’s a bus from Luang Namtha to Boten to catch the train coming from China to Vientiane? If so, what’s the name of the company? Also, how long does the bus take to cover that distance? What’s the condition of the road like?
Thanks for your help!
Tom
I just realized there’s only one payment method accepted for booking the Mombasa-Nairobi express train ticket online: M-Pesa, a mobile money transfer service used in Africa. Would it be impossible to book as a European?
I’d love to know if any of you have recently eaten on the overnight train from Bangkok to Chiang Mai.
We’ve always ordered food on the train, and it was really good (and super convenient).
But in 2022, we ended up feeling like total idiots (with our 4-year-old daughter...) when we boarded the train only to find out that this service was no longer available... (It was the first time we’d traveled right after COVID.)
That’s also when we saw once again how kind Thai people are—they all offered to share their food with us, even though we were mortified. In the end, we managed to buy some instant noodles, which was better than nothing. Anyway, that’s the little story behind it.
In the following years, we’ve always brought our own meals.
I’ve read online that meal trays are back in service (could you confirm this, please?), but that the quality is really poor. I’ve also seen multiple reports that, even though you can eat well everywhere in Thailand, the train meal was the worst food travelers had during their trip...
Could you give me a recent opinion on this?
We’ll be departing from Krung Thep Aphiwat Central Station—do you know if there’s anywhere to buy a meal there before boarding the train?
Thanks so much for your help,
and have a great Sunday!
We’re heading to Thailand in February 2026 and we’d like to take the overnight train from Bangkok to Chiang Mai. Can we book two first-class tickets? I’m only seeing second-class options.
Hi everyone,
For traveling in Rajasthan by train and bus, could you give me some info: where to buy tickets, cost, purchase locations, websites, etc.?
Any tips you have would be super helpful.
Thanks
We’re traveling to Java on October 23, just the two of us.
I’ve read that it’s best to book train tickets in advance on tiket.com.
Is that true, and how far ahead do you recommend?
Are the tickets changeable?
Hi everyone,
I’m planning to travel from Ulaanbaatar to Irkutsk by train this summer but I’m a bit worried about crossing the borders. How does it work? Could anyone share their experience? (I’ve found quite a few accounts of people going *from* Russia *to* Mongolia, but entering a country is never the same as leaving it—especially in this context!)
Can anyone tell me how to book train tickets online? We're planning to travel from HANOI to HO CHI MINH CITY by train, making several stops along the way. I'd also like to find the schedules and the stations where the trains stop.
There are four of us, and we've already planned stops in HANOI / DONG HOI / HUE.
I’m heading to Japan for the second time with my 20-year-old son. During our first trip, we spent two weeks in Tokyo and Kyoto (plus the surrounding areas).
This time, we’re planning to stay in Tokyo for at least 4-5 days and then head to the island of Naoshima.
I’m looking for suggestions and advice:
Is getting to Naoshima from Tokyo complicated? If so, do you have any recommendations for a stopover somewhere? Given that we’d prefer not to move every day, we’d rather settle in one place and then explore on day trips...
Do you think it’s possible to do something like this:
5 nights in Tokyo (Shinjuku)
3 nights in Kyoto
2 nights in Naoshima (or is one night enough??) and if one night is enough, where could I spend a second night on the way back to Tokyo?
2 nights in Tokyo (I’d love your advice on staying in a different neighborhood—last time we stayed near Ueno Park)—keeping in mind we’re flying out of Narita.
I’m considering maybe skipping Kyoto, which I love but has apparently become *very* touristy...
Not really keen on Osaka... since we’ll already have done Tokyo as our "big city." I’d prefer towns where nature is present... (a bit like Kyoto, which offers all that...)
For info, we’ll be traveling by train.
Thanks in advance for all your suggestions and help!
I have one last little question:
Is cash still widely used in Japan, or not at all anymore?
We’re planning this *very* last-minute—I know! But we’d love to spend 4 days soon (within the next 10–12 days) on a city getaway with our young adult kids. Ideally by train, and for this short trip, we’d prefer not to spend more than 4–6 hours in transit, leaving from Lausanne (Switzerland). We’ve been considering Milan, Strasbourg, or Freiburg im Breisgau, but I’ll admit I’m feeling a bit lost...
Venice was our original plan, but the connection changes in Domodossola or Milan are making the travel time longer this year.
It’s peak summer, so there’ll be tourists and it’ll likely be hot, but oh well...
Any suggestions? We love wandering around, taking photos, exploring cities on foot, trying out restaurants, and keeping things low-key.
