Nous venons juste de rentrer de notre première croisière. J'avoue que j'ai été plutôt satisfaite de ce voyage.
Par contre, je tiens à vous informer qu'il y a eu plusieurs vols sur le bateau. Dans la cabine voisine un téléphone portable a été volé et on nous a volé 1 carte de crédit, 1 passeport et 1 carte d'identité qui se trouvaient dans la cabine et (je précise) dans le coffre!!! Pour ces objets nous avons fait une déposition tout de suite sur le bateau. Malheureusement ce n'est que ce matin (on est rentré chez nous hier soir) que j'ai remarqué qu'un bijoux de grande valeur avait disparu également!
Maintenant je ne sais vraiment plus quoi faire, sur le site de Costa il n'y a rien qui puisse m'informer, d'ailleurs ni un numéro (à part le numéro azur qui ne m'aide pas du tout).
Si d'autre personnes ont eu les mêmes soucis (sur le même bateau ou pas) ou bien si quelqu'un sait ce qu'il faut faire dans le cas de vol , s'il vous plaît, n'hésitez pas à me contacter par le forum ou par message privé.
J'aimerais bien savoir à qui s'adresser, comment et où faire une déposition alors que je ne suis plus sur le bateau.
désolant de voir ca. ca a du gacher vos vacances. c'est la 1ere fois que j'entends parler de vols dans la cabine et encore moins dans le coffre. même le garçon de cabine n'y a pas accés. normalement...
pour vos plaintes, je pense que vous devez écrire au service clients de costa france.
j'ai déjà écrit.
alain tchangoum : responsable du service client de costa france
Bonjour
Désolant est bien le mot.
Je pense, et déja pensé pendant mes dernières croisières
que la carte qui ouvre la porte et la même qui ferme et ouvre
le coffre , le garçon de chambre à un passe général et celui-ci
ouvre t-il le coffre aussi ?
Bonne journée.
Bernard
sur le concordia en janvier, j'ai eu problème de coffre pour l'ouverture. j'ai demandé au garçon de cabine qui m'a dit n'avoir aucun moyen d'intervenir. il nous a fallu passer par la reception.
C'est vrai que ça nous a gâché les vacances. Nous avons la certitude que les objets volés étaient dans le coffre et c'est ça qui est le plus traumatisant. Si cela arrive même sur une croisière de Costa, comment faire confiance à d'autres compagnies...
En tout cas, merci beaucoup pour votre réponse. je vais contacter le service clients.
désolée pour vous....J'espère que vous trouverez quelque part où vous plaindre et que
vous serez dédommagé !!!
Les assurances-voyages devraient couvrir ça ?
...😐...quand même pas très encouragant à lire... Nous qui partons le 6 septembre sur ce bateau.
Dans quelle genre de cabine étiez-vous ?
ce qui est incroyable, c'est qu'en plus, UNE SEULE CARTE DE CABINE, ouvre le coffre. c'est celle que l'on utilise lors de la 1ere activation. en janvier c'était problèmatique car ma femme devait ouvrir le coffre avec ma carte. donc si elle allait au coffre sans que je sois la, on devait échanger nos cartes.
assez chiant...😛
je me demande vraiment comme cela à été possible ! vous avez trouver le coffre ouvert aprés le vol ? ou fermé ?
Bonjour,
Certaines carte de crédit (dans la mesure ou vous avez payer le voyage avec) ont une garantie vol.
Renseignez vous auprès de votre banque.
Bonne chance
Hier on est allé au commissariat, ils ont écrit un rapport concernant la valeur des objets volés et la date où on les a vus pour la dernière fois. Aujourd'hui je vais essayer de contacter le service clients de Costa en espérant qu'il peuvent nous aider et demain on va contacter l'assurance pour être au moins remboursé.
Pour l'instant je n'espère pas grande chose de la part de Costa, surtout que quand nous avons fait la déposition sur le bateau, leur attitude n'était pas vraiment sérieux.
Nous étions dans une cabine I5. Comme je l'ai déjà mentionné, on a également volé un téléphone portable et un chargeur dans la cabine voisine.
De toute manière ne vous découragez pas, ce sont des choses qui arrivent parfois. Mais bon, en tout cas il ne faut jamais emmener des objets qui puissent avoir une valeur matérielle ou sentimentale (même si c'est un bateau 5 étoiles....).
Quand on s'est rendu compte qu'il nous manquait des affaires, le coffre était fermé. Personnellement je suis un peu paranoïde en ce qui concerne les voyages, les hôtels etc. donc tous les objets importants étaient dans le coffre et nous le fermions systématiquement avant de sortir de la cabine.
Il faut que je précise que tous les objets n'ont pas été volés en même temps.
D'abord la carte de crédit a disparu. Mais nous avons eu des doutes s'il était dans le coffre ou pas. Le lendemain il y a eu un vol dans la cabine voisine.
Ensuite c'étaient la carte d'identité et le passeport qui ont disparu.
Concernant le bijou volé, j'ai la certitude de l'avoir vu la dernière nuit sur le bateau (car j'ai pensé à le porter mais après je l'ai rangé dans le coffre). Mais ce n'est que sur le chemin de retour chez nous que je me suis rendu compte que je ne me souvenais pas de l'avoir mis dans la valise.
Ce que je trouve trop bizarre c'est qu'ils ont volé juste quelques objets. Par exemple pourquoi voler une seule carte de crédit alors que mon copain et moi-même en possédons plusieurs? Ou alors pourquoi voler un seul bijou alors qu'il y en avait plusieurs dans le coffre? Selon moi, la seule explication est que le voleur (ou la voleuse) avait vraiment planifié le vol. Il comptait probablement sur le fait que tout le coffre vidé d'un seul cout attirerait trop d'attention, alors que l'on ne remarque pas forcement une seule carte ou un seul bijou disparu.....
trés franchement je doute fort que le garçon de cabine soit en cause ! car pour eux c'est débarquement immédiat n'importe ou dans le monde si il y a un souci...
en plus je constate que le vol a eu lieu en fin de croisière et pas tout de disparu. bien calculer pour que le client n'ai pas le temps de se retourner car le débarquement approche.
en tout, je serais plus prudent lors de nos prochaines croisières car je croyais, à tord, que l'on ne risquait rien au point de vue vol. je laissais argent liquide, carte de crédit, porte feuille dans le coffre. et appareil photo ou camescope dans un tiroir... 🤪
mais les laisser ou ? on ne peut pas toujours tout garder sur soi. 🙁
Je suis très étonnée de ce qui t'arrive, nous étions sur le Pacifica début juillet, le coffre fonctionne avec un code que tu choisis toi même, on ne se sert pas de la carte "costa" pour l'ouvrir!!!
Pourrais-tu me dire sur quel pont se trouve ta cabine n°15.
Bonjour Jaanin,
Nous étions sur le pont 9 (cabine intérieure), et je confirme que c'est avec un code que l'on ferme le coffre.
Je ne comprends vraiment pas comment ils ont pu ouvrir le coffre mais j'imagine que les voleurs aussi ont leurs méthodes 🙁
Sinon pour vous mettre au courant de notre démarche (ça peut peut-être aider à des gens qui ont eu les mêmes soucis que nous):
Nous avons contacté la police pour faire une déposition pour que les choses soient claires en cas d'une éventuelle fraude. La carte d'identité et le passeport sont en cours de renouvellement (à nos frais).
Vu que nous avons appelé la banque assez vite pour bloquer la carte de crédit, nous n'avons pas eu de problème à ce sujet.
Nous avons également contacté un avocat et les assurances pour le bijoux volé, mais malheureusement il n'y a pas grande choses à faire car le vol a eu lieu sur un bateau italien (en résumée cela va couter cher et prendre beaucoup du temps).
Donc voilà... c'est dommage que les vacances soient terminés de cette manière mais bon, ce sont des choses qui arrivent parfois...
J'ai fait cette même croisière et dans ma cabine (extérieure avec balcon), le coffre ne s'ouvrait pas avec la carte costa mais avec un code à 4 chiffres que l'on enregistrait nous même... Le personnel de cabine n'y a donc pas accès du tout...
C'est vrai que c'est désolant de voir ça mais il est toujours conseillé dans n'importe quel voyage de ne pas prendre d'objet de valeur ou de les garder sur soi ... Nous, on prenait toujours nos passeports, portables, argent.... sur nous même sur le bateau.
Bon courage pour les formalités et il ne faut pas hésiter à écrire à Costa Paris.
Première croisière sur le Costa Pacifica du 15 au 22 juin 09 !
Je rejoins Bruno et j'émets un doute sur le fait que ce soit le personnel de cabine qui ait eu cette idée ; celle de vous subtiliser vos documents et autres.
La sanction serait trop forte pour eux. Comme vous l'avez signalé, il y a systématiquement une enquête à bord sur le personnel de proximité mais celle-ci est faite en souplesse par l'équipe du commissaire du bord.
Il faut savoir que tous ces personnels sont soumis aussi à un contrôle stricte et en cas de doute, ils doivent présenter des papiers notamment pour l'achat de bijoux en escale.
Il se peut aussi que l'on a un doute au sujet de la fermeture du coffre. Par contre, je vous dirais franchement que j'ai toujours laissé les appareils photos, le net book, les chargeurs de batterie et portables en évidence.
Cela laisse quand même une réaction, celle de faire attention à ses affaires et surtout pendant les escales de bien protéger ses documents. Actuellement, une information circule, sur le fait que les sacs à dos doivent être portés sur le devant !!!
We’re taking an MSC cruise in May, and after the Cinque Terre, we’ll be stopping in Naples. We’d like to know if it’s possible to walk out of the port quickly and reach a nice area of Naples on foot (we’re two older people). While we’re at it, I’ll ask the same question for Palermo, since we’ll be there the next day. Thanks for your replies.
Hello,
We’re back from this cruise.
Boarding in Dunkirk: The doors opened around 12 PM. Since we were a bit early, I asked if my husband, who uses a walker, could wait inside instead of outside. I left him with the two suitcases and our two backpacks in the small hall while I parked the car in the reserved CFC parking lot for 10 € per day.
The shuttle that was supposed to take people from the parking lot to the model pavilion was supposed to arrive in 5 minutes, but after 15 minutes, nothing. After waiting 15 minutes, I saw a man walking and asked if I could follow him. In 15 minutes, we arrived, and still no sign of the shuttle—it must have passed us. Arrived at the model pavilion.
My husband had already checked in the suitcases with the help of a CFC staff member. The remaining formalities were completed quickly. We were on board by 12:15 PM. Headed to the buffet on deck 11 and waited in a lounge to access our cabin.
At 2 PM, we discovered our balcony cabin on deck 9 at the rear: spacious with a large balcony compared to MSC/COSTA.
Since we were at the rear, cabin 9202, there was always an issue with elevator number 4: "priority."
Elevator number 2 stops at deck 10... and elevator number 3 was often out of order, leaving only number 1 for those with mobility issues to reach the buffet, especially for people who struggle with stairs. Note: only one child on board and lots of "gray hair."
DAY 2: At sea. Lots of activities offered.
Day 3: GOTHENBURG (Sweden). Sunny, 19°C at 11 AM.
Excursion booked with CFC: Gothenburg and Haga for all.
Interesting visit with a great guide. The HAGA district, in our opinion, is full of cobblestones and nothing special, not suitable for people using a cane or wheelchair. Elevator number 3 was out of order again.
Day 4: Copenhagen. 15°C in the morning, showers in the afternoon.
We didn’t book an excursion since we’d already stopped here with CFC in 2025, and based on advice from this forum, we took the hop-on/hop-off bus right in front of the ship. I still went to see the Little Mermaid again.
No TV, but the elevator was fixed.
DAY 5: At sea. Still no TV.
DAY 6: GDANSK (Poland). 15°C, rain all day.
There’s a shuttle to get to the city center.
We took the excursion: Panorama of Gdansk.
The guide left us at the entrance of the city center for 45 minutes, telling us what to visit. Meet-up for the rest of the tour at 3 PM. The bus left at 3:15 PM to cover 10 km to see St. Mary’s Cathedral. We arrived at 4:16 PM... The guide said there are often traffic jams in that direction. We had 10 minutes on site before heading to see the lighthouse and the Westerplatte monument, where we also had 10 minutes.
Many of us wondered why we didn’t do the tour in the opposite direction since they knew there would be traffic...
I went to reception to complain about the organization. The staff member read me the program: we were supposed to start with the lighthouse, then go to the cathedral and stay for 30 minutes before heading to the center of Gdansk for a short guided walk with some free time to buy souvenirs, etc.
The guide did the complete opposite of what was planned and didn’t even give us a guided tour—just dropped us off in the city...
DAY 7: Bornholm Island (Denmark). 14°C, a few sunny spells.
We saw in the excursions that there was a walking tour of RØNNE. So, like many others, we explored on our own. There was a small orchestra welcoming us at the port and two people with city maps. We took the shuttle to leave the port—it ran every 15 minutes. The tourist office was next to the "shuttle bus." A pleasant visit at our own pace.
DAY 8: KIEL (Germany). 18–23°C, nice weather.
We took the "Kiel for all" excursion. Great guide and interesting visits.
The port is in the city, and in 10 minutes, we were in the city center by following a blue line on the ground from the port. Elevator 3 was stuck again... and the TV was back.
DAY 9: At sea. Elevator 3 works.
DAY 10: At sea. Elevator 3 is out of order again...
DAY 11: Disembarkation in Dunkirk.
Cabins had to be vacated by 7:30 AM. Buffet open until 9 AM.
Elevator number 1 was "reserved," leaving only number 2, which doesn’t go up to deck 11... a problem for people with mobility issues who had to cross the entire deck 11 and try to use one of the four working elevators at the front, which were crowded.
My opinion: Interesting stops.
The onboard staff were always welcoming, smiling, and mostly French-speaking.
Evening shows were better than in March/April 2025—better singers, dancers, and presenters, and the costumes were improved.
I liked the "magician" shows less.
There were three onboard lectures by a very cultured person, but they went off-topic and were too historical for my taste. I didn’t attend the other two; my husband went to the second but not the third.
For this cruise, there was a bridge theme, but we’re not players or interested.
We didn’t take a drink package on board—water, coffee, tea, and herbal teas were available.
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by.
Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car.
Guylène
Hi everyone,
I’m staying in a suite on the Pacifica in October and I can’t find any details about the suite benefits beyond the elite restaurant, the butler, and the espresso machine.
What about breakfast and meals served free in the cabin, and the spa?
Costa’s been cutting back on perks for Gold members, and it seems like suites are next.
Thanks for your replies!
hi,
I’m leaving Hamburg for Iceland at the end of July. The boat arrives in Reykjavik on Tuesday, August 4th at 8 AM, and I’d like to book a day trip like the Golden Circle or Secret Lagoon… The sites like GetYourGuide and others list departures at 8 AM. If you’ve used these sites with the MSC Preziosa, could you let me know how to go about it?
Thanks! 😉
allyMB007
hi there
Here’s the cruise schedule for 2026.
It’s a great way to get ideas and maybe even meet up with other members.
2 essential rules:
1) never "quote" the calendar when replying—this’ll avoid any confusion
2) follow the format below
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates!
COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026:
JANUARY
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
Hello everyone,
It’s with immense sadness that I learned this morning of the passing of our friend Nathalie (nadu). Many of us knew her through this forum, which she loved so much. She enjoyed reading your travel stories, joining discussions, sharing her cruise reviews, and offering valuable advice—always with kindness, gentleness, and discretion.
For me, Nathalie was so much more than just a cruise enthusiast. She was a friend, a deeply kind person who was always there to listen, despite the many health challenges she faced with tremendous courage. We corresponded regularly, and sometimes we had the chance to visit each other’s homes or attend the cruise show together with our respective husbands.
We shared a common dream: when we both retired, we had planned to finally go on a cruise together. Life had other plans, and that trip will forever remain a journey we never had the chance to take. That thought weighs heavily on my heart today.
I’ll remember her as a gentle, generous woman who was always ready to help others. Her presence on this forum will leave a huge void, just as her friendship has in my life.
I send my sincerest thoughts to her husband, her family, and all those who had the chance to know her.
Fair winds, Nathalie. I like to think you’re now sailing on an infinitely calm sea, under an eternally blue sky. You’ll remain in our thoughts and hearts every time we talk about cruises or set off on a new journey.
Rest in peace, Nathalie.
For those who’d like to send a message of comfort and sympathy to her husband, you can send me a PM, and I’ll pass it along.
THANK YOU
Hello everyone,
So happy to be back on this Forum!
We’re heading off on another cruise—our 7th—after a 5-year break...
We’ll be leaving from Venice on April 26th with stops in Kotor, Mykonos, Santorini, and Ancona.
Could you help me plan the stops by sharing tips, tricks, and advice?
For those who already know me, you know we prefer not to take the cruise line’s excursions but instead organize everything ourselves.
Thanks in advance to everyone, and looking forward to chatting with you all!
Hello,
We’re taking a cruise to Northern Europe with a stop in SOUTHAMPTON.
We’d like to visit the Stonehenge site.
Is it possible to get there on our own (my husband is a wheelchair user), since the MSC excursion to Salisbury is priced at 127 € per person?
There’s also a stop in Rotterdam, and it seems there’s a "miniature village to visit" nearby. Has anyone here been there, and if so, how did you get there?
Thanks so much for your tips. Mum49
If you're traveling on the Costa Diadema from October 17th to 28th, 2026 to Lisbon, we can meet up for a drink. Share our cruising experiences, an excursion, a table...
hi there, a group of friends and I are going on a cruise at the end of June with CFC in Norway. I’d love to get some info on the different stops we’ll be making. Most of them are one-day stops (from around 10 AM to 8 PM on average). Here are the stops: Andalsnes, Trondheim, Honningsvåg, Alta, Hellesylt, Sandane, Austefjorden.
Thanks in advance to anyone who can share what there is to see or do in these places.
When I get back, I’ll post what we did—it might help others who come after us.
Also, does anyone know if the boat sticks to the arrival time in Dunkirk for catching tickets to head back south? We’ll plan a buffer just in case.
Hi there, The day before boarding the Costa Favolosa for the Norwegian Fjords cruise departing from Hamburg, I'd like to book a hotel. Which one would be the most convenient location-wise relative to the port?
Thanks in advance for your reply.
I’m looking to get in touch with someone who’s been on an Arctic Cruise aboard the ship POLARFRONT, operated by the French company "LATITUDE BLANCHE", for some info.
Hi there, I was wondering if anyone has ever taken a cruise with this PO Cruise company.
Would love to hear your thoughts!
They’ve got some great itineraries for Norway.
Hello,
We’ll be sailing on the Renaissance with CFC to southern Norway from July 4 to 11, 2026, departing from Dunkirk (the cruise was booked through "Planète Croisière").
When entering some personal details or pre-selecting options on the CFC website, I’m wondering about the "optional" categories for drinks and WiFi.
I’m actually a bit surprised by these extra charges, as we weren’t used to them on other cruises (Australis in Patagonia; Hurtigruten’s Coastal Express in Norway and Alaska; Rivages du Monde in the Arctic or on the Douro River; a Nile river cruise in Egypt), where we sometimes had access to basic drinks at meals and free WiFi when near land.
Anyway, for those who’ve already taken a CFC cruise on the Renaissance, could you share some advice? Specifically about the most basic drink package, called "Fraîcheur" (238 € for two), which doesn’t seem to be described anywhere. The "Premium" package seems excessive (490 € for two for the week) for light drinkers.
As for WiFi, it’s 10 € per day per person. While I find that price acceptable for parking our car in Dunkirk, it feels overpriced here (especially since it was free on the Nordlys "Coastal Express" just 3 or 4 years ago).
So, I’d love to hear from experienced cruisers who’ve been on this ship!
Looking forward to seeing the excursion prices, which should be available soon! 😐
Hi there,
I’m considering a cruise on this ship in the recently introduced Yacht Club category.
Have any forum members tried it?
What are your thoughts? Positive or negative? Which cabins should we go for—or avoid?
We’re already familiar with the Yacht Clubs on the Splendida, Fantasia, Preziosa, and Divina series.
We weren’t as keen on the one on the Seashore—we found it too big.
Thanks in advance for your feedback!
Best,
Claudine
We're considering a new cruise soon and would like to try the Renaissance.
The uniqueness of the promenade cabins appeals to us, but could anyone give us some insights on the following points:
- Is the glass door sufficiently tinted to prevent outsiders from seeing into the cabin?
- Is the soundproofing good enough to block out conversations on the promenade deck?
Thanks in advance to anyone who can help!
My husband, our two teens, and I are going on a cruise on the COSTA Esmeralda at the beginning of July. We’re thinking of exploring the ports on our own. Do any of you have recent experiences or tips to share? Are there shuttles between the port and the city center? Are they free? Looking forward to hearing from you.
As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.
As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.
So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.
While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*
I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.
I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.
I won’t do a full review like I usually do because there weren’t many stops:
1. We boarded in Pointe-à-Pitre
2. We stopped in Saint-Martin
3. Then it was a direct crossing to the Azores...
This cruise was really about relaxing, even if it’s not the kind of trip we usually take.
First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.
It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*
Here’s the itinerary:
Boarding in Pointe-à-Pitre
Saint-Martin
Five days at sea
The Azores
Four days at sea
Hamburg
One day at sea
Le Havre
But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.
We’re stopping over in Rovinj this coming May, and since we’ve already visited the main sights (port, church, etc.), is there a walk we can do on our own—no boat needed—that would fill a morning?
Thanks to anyone who knows the area…
My wife and I are going on a cruise on the MS Vesteralen on August 4th. The ship stays close to the coast to deliver mail and packages. My wife is a musician and is sensitive to the movement of the boat. Which deck and cabin should we choose?
Hi there,
So, I booked this cruise...
I know CFC gets a lot of criticism—
- And that it’s not really like the ships I usually take.
But the destination really interested me...
So, I’m giving it a try...
I’m going in with an open mind, thinking I got a good deal, so I’m not expecting the same experience as when I travel with Yacht Club or The Haven.
We’ll see... soon!
hi, we’re going on a cruise with MSC Virtuosa in the Caribbean. Has anyone done this cruise before and could give us some tips for excursions on the different islands? Thanks for your help
😉Hi there,
A few months ago, CFC put the EN VOGUE experience on sale, departing from Dunkirk.
I booked this package to test the boat and onboard services for myself.
I’d read a lot of reviews mentioning numerous issues on board, so I wanted to see for myself what it was really like…
Okay, I’ll stop rambling…
The package included boarding at 6 PM on Friday, dinner, a show, an overnight stay, and breakfast.
We chose an interior cabin for this experience—since the boat wasn’t leaving the dock, we didn’t see the point in paying more… All in all, it cost 130 € per person.
My mom joined us; she got the same cabin for 130 € with no single occupancy supplement.
We’d checked in online to board faster.
We took the train to DUNKIRK, then a taxi to the shuttle pavilion—7 € for the ride.
When we arrived at the pavilion, we were told to wait because there was a connection issue with check-in. Great start…
After about ten minutes, we were finally allowed to proceed.
At the counter, they said they didn’t have our cabin cards and no record of our check-in… Very odd.
With no solution, they put us on the bus and said we’d sort it out at reception. Perfect.
We went through security, and they confiscated our water bottles—never seen that before! Then they said my mom had a corkscrew in her bag, so they searched it… but there was no corkscrew. Total amateur hour… They eventually dropped it.
We got on the bus for a ten-minute ride…
We boarded the ship with a crew member and headed to reception.
Turns out, we weren’t the only ones in this situation.
The nightmare began… Only two staff members were handling all the issues, and everything seemed complicated.
They told my mom her cabin had been given to someone else 😲.
That was the last straw…
It took forever—they had to redo the entire check-in.
Finally, they told my mom her cabin was good to go; they’d mixed her up with someone else… After a solid half-hour, we could finally head to our cabin.
I’m determined to test everything: the pool, jacuzzi, show, restaurant, spa, etc…
TO BE CONTINUED