Here’s my little feedback on the Free subscription at 19.99 € per month with 35GB of data abroad, used for 3 weeks in the USA.
I opted for an e-SIM that can be installed immediately, costing 10 € (same price as a physical SIM). So, a total of 30 € for one month.
Pros:
- When you order, you receive a link to install the e-SIM. It’s super easy—no need to be a tech expert! I ordered and installed it 2 days before our departure.
- Good coverage in the USA. I did experience some moments without signal, but the same happened to my wife with her Orange plan abroad.
- Works well for calls from France to the USA, within the USA, and from the USA to France, both for calls and texts.
Cons:
- MMS messages only go through about one out of three times. So, we ended up using WhatsApp, but that’s not the point!
- Free’s customer service told me I could cancel online with immediate effect. In reality, there’s a 10-day delay. I’ll end up paying extra for a week because I canceled 3 days before the renewal date.
- Sometimes, I couldn’t make calls even though I had data and signal.
Important to know:
- Numbers must be dialed/saved in international format "+" (e.g., +33 for France or +1 for the USA) and not "00". Otherwise, it won’t work. It took me a while to figure this out, and Free’s customer service—called from the USA for nearly an hour (including wait times)—was no help. Luckily, my wife had unlimited calls with her Orange plan!
- For 3 weeks, between my wife (Orange) and me (this plan), we used 45GB of data (so it would’ve exceeded the 35GB limit). Our usage: 1) Spotify on the road (we drove 5,500 km, so a lot); 2) Data mostly for quick internet searches, Google Maps, or Waze (in addition to my GPS, so not constantly), no gaming or downloads; 3) And, most importantly, what used up over half the data: using the Citymapper app in San Francisco and Los Angeles.
- According to member usafan (I didn’t test this), you can buy a physical SIM card in a Free store, valid for 1 month, which solves the cancellation issue. I didn’t choose this option because my phone only supports one physical SIM + one e-SIM, and I wanted to keep access to my main line.
- Make sure to set this e-SIM as the primary SIM on your phone! It’s quick and easy to do—there are tutorials. I racked up 20 € in charges before my French operator alerted me (it adds up fast. For my plan: 1.8 € per connection + 5.5 € per MB!!!)
In conclusion:
Overall, a good choice that I’d make again for another trip to the USA. But, like with bank cards, it might be worth having a backup solution when things go wrong for no clear reason.