Bonjour à tous,
J'ai réservé une croisière chez Msc en balcon aurea pour 15 jours vers le Spitzberg. Le départ est en juillet 2016. J'ai regardé le catalogue cette fois ci 2015 et là, que vois-je pour le même trajet mais un an avant, un prix beaucoup moins cher !
Juillet 2015 en balcon aurea TARIF ILLICO (en avance sur brochure) : 2449€ par personne
Juillet 2016 en balcon aurea TARIF ILLICO (en avance sur brochure) : 3629€ par personne ! 🤪 😠
C'est vraiment exagéré pour une qualité qui baisse, mais bon, aucune autre compagnie qui a de gros bateaux ne fait le Spitzberg 😕
Pareil cette année, j'avais réservé une croisière sur le Preziosa, enfant de 14 ans : prix enfant pour l'excursion. Je la change pour une même date mais un autre itinéraire : prix excursion adulte pour un enfant de 14 ans !!! Msc devient du n'importe quoi ! Et puis, personne ne peut m'expliquer ces augmentations !
Grrr !
J'espère que cela sera bien sinon.
Bonne soirée à tous 😉
Il me semble que si les bateaux n' étaient pas remplis très rapidement... voir 1 an avant, pour certaines catégories ! les prix seraient différents.
" Ils sont la " pour gagner de l' argent, certes , mais un " potentiel rattrapage tarifaire " ne me semble pas suffisant a tout expliquer. Une concurrence crédible serait une excellente chose.... a qualité égale, bien sur.
Mais voila : c' est l' inverse qui s' est produit, jusqu' a maintenant, et il nous faut souhaiter qu' elle revienne.... pour endiguer cet excédent de demandes .... sans pour autant précipiter une course au " de moins en moins " ... éventuelle.
Nota ponctuel : Maintenant que les bateaux ne vont plus a la " baie de la madeleine " ... le Spitzbergh : ??? . Si rien n' est fait, cela ne devrait pas durer sous cette forme.
.. Il me semble.
Merci pour votre réponse Christian ! C'est vrai qu'en 2016, aucune croisière vers le Spitzberg ni chez Costa, ni RCI 😕 C'est bien dommage ! Et MSC en profite.
Pourvu que la qualité soit quand même au rendez-vous 🤪
Cordialement
Pour avoir fait ce Voyage sur le MSC Magnifica, l' an dernier ( ou nous montions, encore, a la baie de la Madeleine ), je n' ai pas de craintes sur cette destination.
Pour le prix de ta croisière rien ne t'a obligé a l'acheter a ce prix la, tu as fait un choix (toi ou ta famille) a un moment donné et donc tu as fixé ton prix.
Par contre en Aurea tu peux annuler ta réservation pour pas très cher et reprendre une même cabine quand le prix va baisser.
Moi perso je me fixe un prix par personne et a la journée sur un type de cabine et j'attend le bon moment et la bonne promo 😉
Je remarque aussi que MSC a beaucoup remonté ses prix moyens et il est bien moins compétitif par rapport a Costa et a aussi bien rogné les avantages MSCclub.
Si msc ou autre ne vois pas ses bateaux remplis à un moment "t" ils baisseront les prix.
si au contraire le bateau est bien rempli au même moment "t".. les prix vont monter..
et ça très difficile de le prévoir.
Par contre effectivement à toi de surveiller ta croisière 2016 .. si tu vois que les prix baissent . Tu annules ta croisière (quitte à payer les 50 euros par personne pour l'annulation) et tu refais ta réservation (moins cher) ..et si ton agence est "bonne" tu gardes même la même cabine.
.................si tu vois que les prix baissent . Tu annules ta croisière ..... et tu refais ta réservation (moins cher) ..et si ton agence est "bonne" tu gardes même la même cabine.
Et oui Nathalie ( et Michel ), la procédure peut être tentée.
A savoir, toutefois : - " SI " tu peux récupérer la même cabine ???? . La , je serais moins affirmatif.. mais : bon ..
Quelques appréciations aussi :
- Les prix dégriffés se font a la fin des " résa ", et très souvent pour des cabines intérieures , voir les premiers balcons " bella " ( a ne pas confondre avec les quelques cabines au nombre très limité : pour faire de la pub et occuper le créneau en cours de saison ).... et, surtout : - que MSC, pour les catégories plus hautes, commence avant cela, par surclasser des passagers ( a carte ..? ) qui ont déjà une réservation en dessous, ..... ce qui libère des " dégriffées ".
Maintenant, pour les " Auréa ": une braderie directe ??? . - Le surclassement de cabines " balcon " Fantastica avec des couleurs sur la carte club ? . La : plus vraisemblable, a mon sens. Tout en sachant qu' elles sont en générale, les premières a partir dès l' ouverture.
L'an dernier, nous avions réservé une suite balcon Aurea sur le MC FANTASIA, et nous avons eu la chance dêtre surclassés en yacht club! Nous étions quasiment la moitié du yacht club dans ce cas! Il y a parfois de très bonnes affaires!
Merci à tous pour vos messages. Je verrai si je suis surclassé (je rêve 😇) mais sinon, si les prix baissent, j'annulerai pour reprendre une cabine dans la même catégorie.
Encore un grand merci 😉
Non, pas du tout. En dehors du fait que le prix illico n'est plus applicable pour le départ 2015, je compare les tarifs illico donc sur la brochure et réservation en avance. Le prix en isseo est encore moins élevé, mais donc plus comparable.
Bonne soirée Isa 🙂
En fait tu sais les prix affichés sur la brochure ne veulent pas dire grand chose .... Ils sont majoritairement exorbitants par rapport à la moyenné du prix réellement paye
Acheter une croisiere releve maintenant de beaucoup d habilite comme acheter des actions en bourse......
Pour moi le prix 2016 va forcément baisser
Sur MSC et COSTA c toujours comme ça
Sur les compagnies americianes comme RCI PRINCESS et CELEBRITY ECT c plûs délicat ... Je devais normalement partir debut juillet sur royal caribbean faire les capitales baltiques , la croisiere était affiche tres chère. An passé puis ils ont fait une promo 2ème passager a 50 % et la ca revenait à 1500 euros par personne pour une grande cabine balcon 13 jours / 12 nuits on avait réservé a çe moment la......
Les personnes avec qui je devais voyager m'ont joue un mauvais tour et j ai dû annuler .... Mais jai continue à regarder les prix ( je suis maso 😉 eh bien pour le cas de cette croisiere les prix ont remonte apres la promotion et plûs jamais baissé cette croisiere est complète depuis 2 mois
Chose qui. N'arrive casi jamais a COSTA ou MSC c est pour cette raison qu ils doivent baisser les prix 😕
Le bon prix pour moi, c'est celui que je suis prêt à payer pour réaliser un voyage.
Donc quand je réserve (souvent 1 an à l'avance), je regarde si le prix me convient et je me lance !
Ensuite, je ne regarde plus le prix mais les préparations d'escales !
Et pour le surclassement, ça m'arrivera peut être un jour ...🙂
Tout a fait d' accord Vincent : comme nous.. Et nous , le surclassement, nous n' en voulons pas puisque nous choisissons notre cabine avec soins. ( " ..vont quand même pas nous virer ensuite " ?? - non mais !! )
D' autant qu' avec une carte Black : dès que possible , c' est proposée automatiquement si tu n' es pas déjà ....
MEFIE TOI QUAND MEME..... au sujet d annuler pour rereserver si les prix baissent
beaucoup de compagnies interdisant cette manipulation..... 😕😕😕
c est à dire que quand ils sortent les nouveaux prix ils disent qu'ils ne sont pas ouverts aux personnes aytant deja reservé
c'est systematqiue sur RCI ET CELEBRITY ... je ne sais pas pour COSTA ou MSC...
Je pense qu'une agence de voyage serieuse pourra te le dire 😉
MEFIE TOI QUAND MEME..... au sujet d annuler pour rereserver si les prix baissent
beaucoup de compagnies interdisant cette manipulation..... 😕😕😕
c est à dire que quand ils sortent les nouveaux prix ils disent qu'ils ne sont pas ouverts aux personnes aytant deja reservé
c'est systematqiue sur RCI ET CELEBRITY ... je ne sais pas pour COSTA ou MSC...
Je pense qu'une agence de voyage serieuse pourra te le dire 😉
Je vais voir ce qu'il est possible de faire quand ce sera le moment. Là, les excursions apparaissent. Pour plus de sécurité, je vais en prendre pour chaque escale.
Merci à tous 🙂
Finalement, aviez-vous annulé pour re-réserver (croisière 2016 vers le Spitzberg) ?
Je suis curieuse, et peut-être qu'un jour je pourrais me retrouver dans cette hypothèse
Hi everyone,
I’m going on a Mediterranean cruise in November and I’m looking for some "tips" to visit the cities of Naples, Messina, and Valletta in Malta without booking the ship’s excursions, which are really expensive.
Thanks so much for your advice and suggestions. We’re a group of 6 people.
Looking forward to hearing from you...
Best,
M
PS: We’re also stopping in Genoa and Barcelona—even though we know these two cities, we’d still love any tips for visiting them!
Thanks
Hello everyone,
We’re a senior couple signed up for a 13-day cruise in Japan on the Princess Sapphire, departing from Yokohama on April 8, 2027.
Are there any other French speakers on this forum who’ll be on this trip?
Hoping for a reply...
Just back from our first cruise on the Renaissance, and I’d like to share a few thoughts about life on board. Our feelings are mixed—we wanted a change after several MSC cruises, but the value for money on this repositioning cruise left us torn.
After taking advantage of successive promotions, we finally secured a well-located balcony cabin for 2600 € (almost 50% off the brochure rate). Given the amenities and the ship’s age, this now feels like the absolute maximum we’d pay for that period.
Overall, we were happy with our vacation on board, but a few details—when added up—left us with a somewhat mixed impression.
The pros:
- Ship size
- Reasonable noise levels, except in the restaurants (aside from the covered pool area)
- Spacious balcony cabin (20 + 5 m²) with plenty of storage and a bathtub with jets
- Understated, tasteful decor
- French language spoken on board
- Friendly staff for the most part
- 100% French-speaking clientele
- Decent food with French dishes (even with an Indian chef)
- Tables for two available (though the ship was full, so no changes possible)
- Some high-quality shows, thanks to an excellent English-speaking troupe
- Interesting lectures (especially on history and cetaceans)
The cons:
- Unreliable air conditioning in common areas (you’d go from a freezing lounge to a hot one, as if the system only worked in certain spaces at certain times)
- Aging ship with a few glitches (noises, AC, toilet flushes, lights) reported at reception (luckily, our only issue was the bathroom door not closing...)
- Industrial, thawed-out bread and pastries (a letdown for a ship with a French image)
- Limited fruit selection (often just apples and watermelon/melon) and not much variety in vegetables
- Worn, sometimes stained restaurant towels
We’re not ruling out another cruise on the Renaissance—their itineraries are unique—but only at a very competitive price.
Hi,
The MSC Magnifica has been refurbished and a Yacht Club class has been added. Could anyone share their impressions of cabin 14001, as the view is slightly obstructed? Is it really a "disadvantage" in terms of brightness? Thanks in advance
Hi, we're heading to Venice soon. We have a hotel in Mestre and we'd like to know which bus can take us from the Mestre hotel to Marghera Port. Thanks.
Hi everyone ...
We’re planning to do the 83-day Cunard cruise ...
departing from Southampton on January 10, 2027 aboard the Queen Anne ...
has anyone done it ... or have any info ... or tips ...
for example ... deck and cabin choices ... drink packages ... excursions ... etc.
... anything good to know about this ship???
Thanks everyone ...
Hi there,
Here’s the 2027 cruise schedule.
It’s a great way to get ideas and maybe even meet up with other members!
2 essential rules:
1) Never "quote" the schedule when replying—this avoids any confusion.
2) Follow this format:
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry about that. IMPORTANT Please respect the templates!
PLEASE COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE HAVING TROUBLE
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF 2027 CRUISES: 1
JANUARY
14/01 - poupou10 / AZAMARA JOURNEY / 74 days / South America Tour / Miami
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
Hi there,
I’m looking for an all-inclusive Nile cruise on a comfortable boat with as few passengers as possible.
Which tour operator can you recommend?
Thanks in advance.
I’m about to book the panoramic suite, and I’m not sure whether I should go for the one at the front of the ship or the one at the back. I’d really appreciate any feedback—anyone who’s already booked this kind of suite and can share the pros and cons?
Hi,
We’ll be visiting Barcelona for the first time on our upcoming cruise.
I was wondering if it’s better to book a taxi in advance to get from the train station to the cruise terminal, since there’ll be four of us. Are there enough taxis around that we won’t have to wait too long?
For the return trip, same question—are there enough taxis, since we have a flight to catch? Though I doubt we’ll know in advance which terminal we’ll dock at.
I came across this site below—has anyone heard of it?
https://taxibarcelona.taxi/fr/
hi there
Here’s the cruise schedule for 2026.
It’s a great way to get ideas and maybe even meet up with other members.
2 essential rules:
1) never "quote" the calendar when replying—this’ll avoid any confusion
2) follow the format below
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates!
COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026:
JANUARY
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
Hi everyone, we're going on a week-long cruise and I have a question: can we travel by train and on a cruise with small refrigerated injectable syringes?
Do we need to complete any formalities?
And how should we store them?
Thanks in advance for your feedback.
I'm considering a cruise on the Hurtigruten Coastal Express from Bergen to Kirkenes and back to Bergen over 11 days in mid-March 2027.
Has anyone already done this trip?
I think it’s a great way to discover the Norwegian coast with the chance to see magnificent northern lights, but isn’t the trip a bit *too* long?
There are about thirty stops, but most last only a few minutes, with just one daily stop of over 2 hours, which gives a quick glimpse of a few towns but doesn’t allow for a full excursion.
Is the supplement for an outside cabin with a porthole (800 € for 2!) really worth it?
It’s more pleasant than an inside cabin, but do you spend enough time in your cabin to make the most of it?
Thanks for sharing your thoughts on this journey.
Best regards.
Hi everyone! I’m used to sailing on a sailboat with two or three people—it’s amazing. But I’d love to try the experience of a cruise. Just to clarify, I’ll be going alone. My first question: are there other solo travelers on these cruises, or is it mostly couples and families?
For a first cruise, I’d prefer a short one (maximum 8 days). Do those exist? And on the smallest boat possible. I live in Marseille, so a departure from Marseille would work, but I’m open to other ports too. If you have a cruise line to recommend and a destination you’ve enjoyed, or if you’ve had a great experience on a more intimate-sized ship, I’d love to hear about it!
We’re looking for a group of people available to share an excursion to the Trollstigen (Trolls’ Road).
We’ve contacted a local provider who’s offering us the following rates:
- 6,325 NOK for 4 people
- 6,874 NOK for 5 to 8 people
Don’t hesitate to get in touch if you’d like to discuss!
Happy planning to everyone! !
We just returned from a cruise from 08/13/26 to 08/20/26 on the MSC ORCHESTRA with stops in Tarragona, Valencia, Livorno, Civitavecchia, Genoa, and back to Marseille.
The ship was fully booked. Deck chairs were already occupied by beach towels early in the morning, and there were only 1 or 2 people in the pools... However, on the day the Italians disembarked, there were very few towels on the deck chairs.
We found the Italians less talkative.
We had a balcony cabin on deck 9, starboard side. The cabin was spacious, but the sofa was facing the desk, making it a pain to watch TV (neck strain guaranteed). So, we changed the sofa’s orientation to face the TV (we put it back in place on disembarkation day).
There were 325 French speakers on board, and a lot of staff from Mauritius, which made communication easier.
No annoying announcements about bingo, etc.—a nice change from COSTA.
For dinner, we were at the first sitting at 7:45 PM, at a table for 6. On the first night, we were two "gray-haired" couples at the table. The second night, two young women joined us but asked to change tables after seeing us...
The show for our dinner time was at 10:15 PM and ended around 11:00 PM. We found that a bit late for us. The shows were varied and of good quality.
The restaurant menus offered plenty of choices, but at the buffet at lunchtime, there were a lot of dishes with quite a few carbs. Afternoon tea from 4:30 PM to 5:30 PM included some great pastries, among other things.
We had an issue with the air conditioning and bad odors in the cabin one afternoon. I reported the problem to the reception, and staff along with our cabin steward came to check the cabin. The issue was resolved that same afternoon.
Two days later, we were surprised to find a bag with items inside: 2 MSC mugs and 2 MSC thermos flasks that keep drinks hot or cold for 10 hours. It was a gift from customer service following the bad odors in our cabin. We weren’t expecting this at all and thanked MSC’s customer service.
For excursions, MSC always offers port-to-city-center transfers for 14 € per adult in Valencia and Tarragona, and 12 € per child. In Livorno, it was 10 € per adult and 7 € per child.
In Civitavecchia, there was a shuttle to the train station for 6 €.
On the MSC for Me app, there were "promotions" on certain excursions.
We really enjoyed this cruise, but we couldn’t revisit some stops (Tarragona and Valencia) on our own because it was too hot.
Great evening: Mum49
We're leaving on August 25th for a Danube cruise from Vienna to Bucharest. The travel agency refuses to postpone this cruise despite navigation changes due to the exceptional drought, which include bus transfers that don’t interest us.
Have you had any experiences with this that you’d like to share?
Hi there!
I’m going on a cruise with MSC on the World Europa this coming October.
Stops: Genoa, Naples, Messina, Malta.
Has anyone visited Mount Etna and Pompeii?
Could you share some tips for each of these stops?
I’d like to explore on my own without booking the ship’s excursions.
Thanks for your advice!
Hello!
After a lot of hesitation between different cruise lines (Explora, Oceania, YC, HAL, NCL) and several destinations like Norway, Ireland, and Iceland,
I finally chose NCL’s Star for Iceland.
I had already looked at this itinerary when I went to Scotland in April with CFC, but it was really expensive.
You should know that CFC often offers last-minute deals 45 days before departure (the point when you can no longer cancel or modify).
So, I got a great opportunity and grabbed it.
Departure is on August 23rd.
Hi everyone,
I’m staying in a suite on the Pacifica in October and I can’t find any details about the suite benefits beyond the elite restaurant, the butler, and the espresso machine.
What about breakfast and meals served free in the cabin, and the spa?
Costa’s been cutting back on perks for Gold members, and it seems like suites are next.
Thanks for your replies!
Hello,
We’re back from this cruise.
Boarding in Dunkirk: The doors opened around 12 PM. Since we were a bit early, I asked if my husband, who uses a walker, could wait inside instead of outside. I left him with the two suitcases and our two backpacks in the small hall while I parked the car in the reserved CFC parking lot for 10 € per day.
The shuttle that was supposed to take people from the parking lot to the model pavilion was supposed to arrive in 5 minutes, but after 15 minutes, nothing. After waiting 15 minutes, I saw a man walking and asked if I could follow him. In 15 minutes, we arrived, and still no sign of the shuttle—it must have passed us. Arrived at the model pavilion.
My husband had already checked in the suitcases with the help of a CFC staff member. The remaining formalities were completed quickly. We were on board by 12:15 PM. Headed to the buffet on deck 11 and waited in a lounge to access our cabin.
At 2 PM, we discovered our balcony cabin on deck 9 at the rear: spacious with a large balcony compared to MSC/COSTA.
Since we were at the rear, cabin 9202, there was always an issue with elevator number 4: "priority."
Elevator number 2 stops at deck 10... and elevator number 3 was often out of order, leaving only number 1 for those with mobility issues to reach the buffet, especially for people who struggle with stairs. Note: only one child on board and lots of "gray hair."
DAY 2: At sea. Lots of activities offered.
Day 3: GOTHENBURG (Sweden). Sunny, 19°C at 11 AM.
Excursion booked with CFC: Gothenburg and Haga for all.
Interesting visit with a great guide. The HAGA district, in our opinion, is full of cobblestones and nothing special, not suitable for people using a cane or wheelchair. Elevator number 3 was out of order again.
Day 4: Copenhagen. 15°C in the morning, showers in the afternoon.
We didn’t book an excursion since we’d already stopped here with CFC in 2025, and based on advice from this forum, we took the hop-on/hop-off bus right in front of the ship. I still went to see the Little Mermaid again.
No TV, but the elevator was fixed.
DAY 5: At sea. Still no TV.
DAY 6: GDANSK (Poland). 15°C, rain all day.
There’s a shuttle to get to the city center.
We took the excursion: Panorama of Gdansk.
The guide left us at the entrance of the city center for 45 minutes, telling us what to visit. Meet-up for the rest of the tour at 3 PM. The bus left at 3:15 PM to cover 10 km to see St. Mary’s Cathedral. We arrived at 4:16 PM... The guide said there are often traffic jams in that direction. We had 10 minutes on site before heading to see the lighthouse and the Westerplatte monument, where we also had 10 minutes.
Many of us wondered why we didn’t do the tour in the opposite direction since they knew there would be traffic...
I went to reception to complain about the organization. The staff member read me the program: we were supposed to start with the lighthouse, then go to the cathedral and stay for 30 minutes before heading to the center of Gdansk for a short guided walk with some free time to buy souvenirs, etc.
The guide did the complete opposite of what was planned and didn’t even give us a guided tour—just dropped us off in the city...
DAY 7: Bornholm Island (Denmark). 14°C, a few sunny spells.
We saw in the excursions that there was a walking tour of RØNNE. So, like many others, we explored on our own. There was a small orchestra welcoming us at the port and two people with city maps. We took the shuttle to leave the port—it ran every 15 minutes. The tourist office was next to the "shuttle bus." A pleasant visit at our own pace.
DAY 8: KIEL (Germany). 18–23°C, nice weather.
We took the "Kiel for all" excursion. Great guide and interesting visits.
The port is in the city, and in 10 minutes, we were in the city center by following a blue line on the ground from the port. Elevator 3 was stuck again... and the TV was back.
DAY 9: At sea. Elevator 3 works.
DAY 10: At sea. Elevator 3 is out of order again...
DAY 11: Disembarkation in Dunkirk.
Cabins had to be vacated by 7:30 AM. Buffet open until 9 AM.
Elevator number 1 was "reserved," leaving only number 2, which doesn’t go up to deck 11... a problem for people with mobility issues who had to cross the entire deck 11 and try to use one of the four working elevators at the front, which were crowded.
My opinion: Interesting stops.
The onboard staff were always welcoming, smiling, and mostly French-speaking.
Evening shows were better than in March/April 2025—better singers, dancers, and presenters, and the costumes were improved.
I liked the "magician" shows less.
There were three onboard lectures by a very cultured person, but they went off-topic and were too historical for my taste. I didn’t attend the other two; my husband went to the second but not the third.
For this cruise, there was a bridge theme, but we’re not players or interested.
We didn’t take a drink package on board—water, coffee, tea, and herbal teas were available.
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by.
Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car.
Guylène