Hi there, we’re looking at a flight from Montreal to Zurich, then Zurich to Brussels (final destination). There are two couples and two kids in our group, and the layover is listed as 50 minutes. I wanted to check if this is doable before booking...

Booking for October 28th to Varadero, on October 22nd I was notified that it was canceled. I called and changed it to November 7th, departure at 7 AM. On November 6th, an email informed me that it was delayed until 12:30 PM. My return from Varadero on April 14th, 2025—on November 17th, another email notified me that my return flight on April 14th would no longer be direct but would make a stopover in Toronto. So, a heads-up to those thinking of booking with Air Canada...

Hi there, we're flying with Air Caraïbes and bringing our dog—he'll be traveling in the cabin with us. The airline recommends a carrier size of 43×35×20 cm, but despite calling them several times, we can’t figure out if the 20 cm is the height or width, or if the carrier can be slightly larger. Thanks to anyone who replies and has flown with Air Caraïbes before!

Hi Voyage Forum members,

My wife and I took American Airlines flight no. 63 on Tuesday, February 18, 2025, at 9:30 AM, with a scheduled arrival in Miami at 1:30 PM local time.

After about half an hour of flight, a young passenger had a medical emergency. They were given care, and a flight attendant went to get an oxygen bottle. Then, an announcement over the loudspeakers informed passengers that the plane was diverting to London.

Once at London Heathrow (LHR), we were waiting to depart again. But a new announcement asked us to disembark because the plane wouldn’t be able to take off until the next day. (American responded to my follow-up, saying they’re required to limit their staff’s working hours to a certain number per day.)

A crowd of travelers gathered at the American Airlines counter, where they were told to follow instructions to get to a hotel. Meanwhile, I called the airline’s customer service to find a replacement flight that same day, since I couldn’t afford to leave the next day. If I had, I would’ve lost my hotel and car rental reservations due to late cancellation, which would’ve cost me a significant amount.

After discussing in English with customer service and the counter staff (who I handed my phone to), we managed to get two seats on British Airways flight BA 0209, which was leaving about 2 hours later.

That’s how, after a stressful wait unsure if we’d get our luggage back, and once we did, we hurried—heavily loaded—to reach the far-off terminal for our new boarding on foot and by train shuttle.

We finally took off for Miami and landed around 7:30 PM, which was 6 hours later than the originally scheduled arrival time of American Airlines flight 63.

On top of the stress, there were the costs of meals in the meantime, and I had to notify the hotel and car rental company about our delay.

As a result, I requested compensation for a flight delay of at least 3 hours (and I’ve involved my insurance’s legal protection to pursue this claim). American Airlines argued that exceptional circumstances prevented them from compensating me.

What do you think? Is my request unreasonable?

Hi there, I’m facing a rather unusual issue with SAUDI AIRLINES. I booked a flight to Jakarta with a layover in Jeddah for July directly on their website on February 25th, paying for our three tickets via PAYPAL. I quickly received confirmation that my flight was booked and our e-tickets were issued. However, after several days, I noticed we were never charged for the tickets, and I saw on our PayPal account that the payment authorization was still pending.

At first, I chalked it up to cross-border or banking delays… but since I use PayPal often and the debit from my bank account is usually almost immediate, I called PayPal. They told me that neither they nor I had anything more to do: when a transaction is paid using their solution, the payment is systematically validated by the seller before the transaction (an automated process, I imagine). However, PayPal confirmed that SAUDI hadn’t done this and that they had a month to do so, otherwise the transaction would be canceled by PAYPAL and SAUDI wouldn’t receive the funds. There must have been a technical glitch because normally, I shouldn’t have received the tickets until they had received the payment.

Given the reviews I’ve read about their customer service, I’m worried they might cancel our tickets without notice once they realize their mistake—or that they’ll ask us to pay the amount at that point (since the closer we get to the date, the higher the price goes).

So, I’ve been trying to contact them nonstop via their app (I’ve submitted about 10 tickets), I’ve called them, messaged them on Messenger and Instagram, and so far, I haven’t gotten any response. Either they don’t read my message to the end and just reply that the flight is confirmed + resend the tickets, or more recently, they tell me the issue is being handled by another department. We tried calling them again on Saturday, but no luck—the French-speaking agents were always busy. On Messenger, they keep asking for the secret code sent by SMS at the start of the conversation, but of course, I never receive anything even though my number is correctly registered in my SAUDI account.

I don’t know what else to do, and I’m not sure if I’m right to worry they might cancel our tickets.

I’m afraid this could jeopardize our dream trip, for which I’ve already booked hotels and activities… and we were really looking forward to it.

I hope you can shed some light on this?

Thanks for taking the time to read this

Hi, I booked flight tickets with Turkish Airlines 15 days ago for a round-trip for 4 people to Thailand in August 2026. On my reservation, I only included my married name, but on my passport, my maiden name appears along with my married name. I only noted one first name—I didn’t include my second or third first name. For my husband and children, I only included their first first name. I called Turkish Airlines a few days ago as a precaution, and they were very helpful, guiding me through the process of adding a comment to request the modification with scanned passports. They confirmed it would be free of charge. Today, I received a response from TK saying I need to buy new tickets with the required changes and then provide them with the new reservation details to be reimbursed for the initially purchased tickets. I called Turkish Airlines again, and they advised me to file a complaint using the initial comment I made. I did that tonight, explaining that I made these requests as a precaution—I fly every year and have never included my maiden name or other first names on my reservations, and it’s never been an issue. Plus, I can’t afford to pay for new tickets since prices have skyrocketed (+1000 € for 4 people). I’m really worried and anxious about this situation. We’ve been saving for a while to afford this trip, and I hope it gets resolved favorably. Have any of you experienced similar issues or situations like this? If so, how did it go at the airport? Thanks in advance for your help

Hi,

I received an email from the airline saying my return flight was canceled and rescheduled to another flight.

Nothing about the connection in France...

I checked my passenger file, everything is the same as when I first booked.

I asked for an explanation by email.

They replied that my original flight was canceled and that I should sort it out with Air France since I bought the ticket through their site.

I called Air France. Finally got through to someone. The agent checked my file and told me there were no changes and therefore couldn’t reschedule my flight.

I checked my file again: the flight is the same as on the day I bought it.

They suggested I change it by paying!!!

I forwarded Air Mauritius’s emails to Air France. Waiting to see what happens next...

Have you ever had this kind of problem? What’s going on with Air Mauritius? Have they become a third-rate airline that’s absolutely not recommendable?

Thanks for your thoughts and any attempts at explaining this...

(The Air Mauritius flight is no longer for sale on Google Flights. The replacement flight isn’t either... Yet it still appears on the Air Mauritius site as the replacement flight.)

My request: We would like to modify our return flight booking scheduled for December 3 under reference: O__T. We’d like a flight that gets us to France no later than January 27, 2025, under the same conditions as our current ticket. Please let us know the options and any additional fees. (We paid 2,256 € for the round-trip Bordeaux/Tamatave tickets for 2 people.)

Air Austral’s response: We’ve managed to free up seats for January 22. (Same class.) The penalty and adjustment fee is 895 € per person. (That’s 1,790 € for 2.)

My response: Given the outrageous prices Air Austral is charging for a date change, we’re confirming our flight on December 3, 2024, for Tamatave/Bordeaux. Also, you can count on me to share this experience with Air Austral on various online forums. It’s absolutely shameful to offer a flight change for 1,790 € when buying new tickets would cost us 1,564 €. I think Air Austral’s pricing policy is going to interest a lot of people online, and I can assure you that you’ve just lost two customers who will give you some great publicity.

Despite a complaint, no reaction from Air Austral—they’re clearly in big trouble...

Bonjour, Air Cairo propose de bons prix sur les vols intérieurs et des horaires qui nous conviennent, mais cette compagnie est elle fiable ? Merci d'avance pour vos impressions.

Bonjour,

2 récits de vol ici ;

Air Cairo : 2 avis et photos de voyageurs

Merci ! Finalement ce sera Egypt Air, l’ecart de prix était faible. Suis quand même surpris du coût de ces vols interieurs.

Bonjour,

Surpris positivement ou négativement comme je ne connais pas cette destination ?

Bonjour à vous, Etant donné que cette compagnies a des escales en Europe du sud , c'est qu'elle n'est pas dans la liste noire, sinon cela lui serait impossible d'avoir des vols vers l'Europe. Maintenant s'il s'agit du personnel cabine, on ne pleut plaire à tous, certains seront content, d'autres pas . Nous, quand c'est possible, c'est Nile Air, souvent moins cher (cela dépend de la période) et le personnel cabine impeccable et toujours souriant, En plus c'est une compagnie active depuis 2011 et leur avion sont pour ainsi dire, neufs, dernière génération des B 730 .

Thoutmosis

@Erjerome.

Surpris des prix élevés pour des trajets plutôt courts.

Bonjour à vous, qu'entendez-vous par prix élevé ?? Thoutmosis

En novembre entre 450 et 500 euros pour Le Caire-Louxor et retour Assouan-Le Caire. Je trouve ça un peu cher mais je comprends que ces vols sont sûrement remplis par une grande majorité de touristes, d'où les prix !

Hi there, We’re heading to Mexico in May, and I’d love to know if any of you have flown with this airline before and what you thought of it. Thanks for your feedback!

...



This might interest some VoyageForum members:

https://www.air-journal.fr/2026-05-31-air-corsica-lance-loffre-la-corse-sans-hesiter-des-billets-annulables-et-remboursables-jusqua-j-10-5275444.html .





Happy travels!

Puma2A

Hi there, I have a question... Has anyone managed to get a refund from Oman Air?

After a delayed flight, we missed our connecting flight to get home!! At midnight, the flight attendant booked us on a flight to Nice via Munich, even though we were in Munich and wanted to get back to Nice... Too tired from the trip, we didn’t notice the mistake!! The next day, of course, the booking wasn’t valid!! We had to pay again for the flight back to Nice... I’m really struggling!! I think they’re giving me the runaround!! I’ve sent several emails, tried Messenger and WhatsApp, but the only responses I get are: "We need to investigate!! We’ll get back to you in 15 days!!" It’s been over a month!!

I just sent a registered letter (LRAR) to their office at Paris Charles de Gaulle, which is still open!!

Do you have any other suggestions for me?

Thanks in advance for your help! Virginie

Hi there, Can anyone tell me if they’ve taken a No.. Face Base Camp S or XS duffel bag as carry-on on an international Air France flight? Bag dimensions (S): 33.03 x 53.34 x 33.02 cm I’ve never traveled with just a carry-on—only my 15L backpack. Thanks! !

Hi there,

I’ve been trying unsuccessfully to run a simulation on Nile Air’s website for a flight from SSH Sharm to Cairo, but it keeps crashing every time. I’ve tried several dates. I have flights with Egyptair or Air Cairo, but it seems like Nile Air’s prices are much more interesting. Does anyone know if they have daily flights or not? Thanks, and happy holidays to everyone.

Hi, I need your help because I’m stuck. I booked 6 flight tickets to Palermo on August 6th through the Lastminute site. The flight is operated by Air France, and I just realized my name is wrong. I immediately contacted Air France, who told me it’s up to Lastminute to make the change, but they say it’s Air France’s responsibility. I’m really anxious because I’m traveling with my two kids. Can you help me? Thanks

Booked an Air Mauritius ticket via a flight operated by Air France, but my middle name was shortened to just an initial with "Ms" attached instead of being written as Lalina Alexandra Fernandez. On the ticket, it shows as Lalina Ams Fernandez, even though I booked with the correct name. Apparently, no one can modify the ticket. Do you think this will cause problems?

Hi there, I traveled in June 2025 with Nouvelair Destinations to Hammamet. I had one checked bag and one carry-on sized 40x24x30, which I usually take on low-cost flights, and I didn’t have any issues. But I just read on a website that Nouvel Air only accepts carry-ons of 40x20x15. I’m flying back to Djerba in June—what do you think? Especially since that size is impossible to find??????? Thanks

Hi there! Has anyone taken the direct flight from CDG to Las Vegas with Air France? Looking forward to your feedback!

Hi, I’m looking for a solution for my flight—I’ll explain my situation.

I live in the French overseas territories, so I have a flight from St. Martin to Orly. Early September is cyclone season. If there’s an alert or cyclone, my flight could be postponed.

I’m considering connecting with a flight from CDG to Bangkok. I’d have to buy my second flight as open-ended, otherwise I’d lose it—it’s not the same airline. I found a good price on Oman Air, Economy Comfort option. Change fees are only 20 OMR—basically nothing. Then there’s the option for a paid upgrade: would that mean the price gets adjusted on the day of the flight?

If I’ve made myself clear, do you have any other solutions? Please—thanks!

Hi there, I’m traveling soon on Air Austral in a 777-300 ER. I’m over 1.90 m tall and always have legroom issues on planes. Do you know if there are seats with extra legroom for "long legs"? There’s probably an extra fee. Thanks for your feedback! Have a great day

My Montpellier-Fez flight was canceled by Air Arabia and rescheduled with only 1 day on site instead of 4, making the trip pointless. Customer service is unresponsive. If you’re also affected by this flight (or a similar one), join me to consider a group action. Contact me here or via DM! #AirArabia #PassengerRights

Direct flights PAR / BKK in business class: AIR FRANCE or THAI AIRWAYS – prices, comfort. Thanks a bunch!

Hi there, I booked these upper deck seats and I’m worried about the recline because of the wall behind.

But it’s either that or an unknown neighbor...

Has anyone taken these seats before and could give me some feedback? Thanks