Hi there,
I’m flying from Marseille to Bali this year and have a 1h30 layover in Frankfurt, from Terminal 1 to Terminal 1. Do you think that’s enough time, considering I don’t know the airport or the language? Thanks. »
Hello,
The end of an era at Southwest—starting May 28, 2025, they’re no longer offering two free checked bags.
Southwest Ends Free Checked Bags Policy | AirlineGeeks.com
The end of an era at Southwest—starting May 28, 2025, they’re no longer offering two free checked bags.
Southwest Ends Free Checked Bags Policy | AirlineGeeks.com
We bought round-trip tickets from Mulhouse/Basel to Maun (Botswana) in January 2023 through Option Way.
Turkish Airlines issued the entire round-trip tickets. The flight plan was:
31 August 2023: TK 926 from Basel/Mulhouse to Istanbul and TK38 from Istanbul to Johannesburg 1 September 2023: Airlink (4Z)300 from Johannesburg to Maun. 11 September 2023: Airlink (4Z)301 from Maun to Johannesburg and TK43 from Johannesburg to Istanbul 12 September 2023: TK1923 from Istanbul to Basel/Mulhouse.
On 1 September, on the outbound trip, Turkish Airlines flight TK38 from Istanbul to Johannesburg arrived 1 hour and 30 minutes late due to airport congestion. As a result, we missed our connection with Airlink flight (4Z) 300 from Johannesburg to Botswana (even though the initial layover time was sufficient for the connection). Upon arrival at Johannesburg Airport, a Turkish Airlines agent greeted us, booked us a room near the airport, and rebooked us on the same flight for the following day, 2 September. On 2 September, after numerous difficulties checking in at the Airlink counter in Johannesburg, we finally reached our final destination with a 24-hour delay. We lost our first day of vacation in Botswana, including the activities that were planned for that day. On 11 September, during our return trip and almost certainly due to the rescheduling of the outbound flight, the Airlink check-in counter in Maun did not recognize our tickets issued by Turkish Airlines. After many searches and phone calls, we had to buy new tickets for the Maun/Johannesburg flight 4Z301. This cost us 9,306 Botswana pula (643 €). Upon arrival in Johannesburg, the Turkish Airlines check-in counter again had trouble identifying us for flight TK43 from Johannesburg to Istanbul. It’s clear that the root of our check-in problems stemmed from the renumbering of our tickets when the Turkish Airlines representative rebooked us on the Airlink (4Z)300 flight for 2 September. During this process, all subsequent flight tickets must have been canceled. Since our return, I’ve requested the following from Turkish Airlines: · Compensation under the European Regulation EC 261/2004 of 11 February 2004 for flight delays, amounting to 600 € per passenger. We meet all the conditions: departure from a Franco/Swiss airport, arrival at the final destination more than 4 hours late, and a distance greater than 3,500 kilometers. Turkish Airlines has not provided evidence that they did everything possible to avoid this delay. · Reimbursement for the Airlink Maun/Johannesburg tickets on 11 September, which we had to pay again to Airlink even though we had already paid for them through our agent, Option Way. Turkish Airlines refuses compensation on the grounds that they complied with all regulations. Turkish Airlines and Airlink are passing the buck when it comes to reimbursing the tickets we paid for twice. For Turkish Airlines, claims can only be made through their website, and each time a different agent responds. I’ve contacted our insurance, legal protection, the travel ombudsman... without success. Currently, the case is with a lawyer working for "Air Indemnité," but I have little hope. Obviously, I won’t be flying with Turkish Airlines again—they seem to have a habit of not respecting schedules or customer satisfaction. A good lesson for planning very long layovers.
Turkish Airlines issued the entire round-trip tickets. The flight plan was:
31 August 2023: TK 926 from Basel/Mulhouse to Istanbul and TK38 from Istanbul to Johannesburg 1 September 2023: Airlink (4Z)300 from Johannesburg to Maun. 11 September 2023: Airlink (4Z)301 from Maun to Johannesburg and TK43 from Johannesburg to Istanbul 12 September 2023: TK1923 from Istanbul to Basel/Mulhouse.
On 1 September, on the outbound trip, Turkish Airlines flight TK38 from Istanbul to Johannesburg arrived 1 hour and 30 minutes late due to airport congestion. As a result, we missed our connection with Airlink flight (4Z) 300 from Johannesburg to Botswana (even though the initial layover time was sufficient for the connection). Upon arrival at Johannesburg Airport, a Turkish Airlines agent greeted us, booked us a room near the airport, and rebooked us on the same flight for the following day, 2 September. On 2 September, after numerous difficulties checking in at the Airlink counter in Johannesburg, we finally reached our final destination with a 24-hour delay. We lost our first day of vacation in Botswana, including the activities that were planned for that day. On 11 September, during our return trip and almost certainly due to the rescheduling of the outbound flight, the Airlink check-in counter in Maun did not recognize our tickets issued by Turkish Airlines. After many searches and phone calls, we had to buy new tickets for the Maun/Johannesburg flight 4Z301. This cost us 9,306 Botswana pula (643 €). Upon arrival in Johannesburg, the Turkish Airlines check-in counter again had trouble identifying us for flight TK43 from Johannesburg to Istanbul. It’s clear that the root of our check-in problems stemmed from the renumbering of our tickets when the Turkish Airlines representative rebooked us on the Airlink (4Z)300 flight for 2 September. During this process, all subsequent flight tickets must have been canceled. Since our return, I’ve requested the following from Turkish Airlines: · Compensation under the European Regulation EC 261/2004 of 11 February 2004 for flight delays, amounting to 600 € per passenger. We meet all the conditions: departure from a Franco/Swiss airport, arrival at the final destination more than 4 hours late, and a distance greater than 3,500 kilometers. Turkish Airlines has not provided evidence that they did everything possible to avoid this delay. · Reimbursement for the Airlink Maun/Johannesburg tickets on 11 September, which we had to pay again to Airlink even though we had already paid for them through our agent, Option Way. Turkish Airlines refuses compensation on the grounds that they complied with all regulations. Turkish Airlines and Airlink are passing the buck when it comes to reimbursing the tickets we paid for twice. For Turkish Airlines, claims can only be made through their website, and each time a different agent responds. I’ve contacted our insurance, legal protection, the travel ombudsman... without success. Currently, the case is with a lawyer working for "Air Indemnité," but I have little hope. Obviously, I won’t be flying with Turkish Airlines again—they seem to have a habit of not respecting schedules or customer satisfaction. A good lesson for planning very long layovers.
Hi there, I’d like to know if it’s possible to catch a 9:00 AM flight to Lombok with Air Asia after landing in Kuala Lumpur at 6:10 AM from Paris with Malaysia Airlines (we don’t have checked baggage, but our tickets are separate, so we’ll need to go through immigration). Same question for the return: arriving in Kuala Lumpur at 9:20 PM from Lombok and departing for Paris at 11:40 PM. I’ve read that the two airlines are in different terminals at the airport. The other option is to take flights with a 7- to 8-hour layover. What do you think is better? Thanks!
Hi there,
Lately, when I check Skyscanner (sorted by price low to high 😛), I don’t see Gulf airlines at the top of the list anymore. Instead, Air India dominates (I flew with them a few years ago, and my experience was pretty mixed). After that, there’s Royal Jordanian… and the first Gulf Air, Etihad, and others only show up at 7XX € or more (with endless layovers). What’s going on with these airlines? Did they change their target market? I really like these routes for Southeast Asia trips because they give you a perfect midway break.
Lately, when I check Skyscanner (sorted by price low to high 😛), I don’t see Gulf airlines at the top of the list anymore. Instead, Air India dominates (I flew with them a few years ago, and my experience was pretty mixed). After that, there’s Royal Jordanian… and the first Gulf Air, Etihad, and others only show up at 7XX € or more (with endless layovers). What’s going on with these airlines? Did they change their target market? I really like these routes for Southeast Asia trips because they give you a perfect midway break.
hi everyone, what's the cheapest flight ticket to fly from Paris to Madagascar in July or August? thanks for your help
On February 19, 2025, we traveled on Cathay Pacific flight CX702, which was supposed to take us from Bangkok to Paris Charles de Gaulle, with a transfer via their Hong Kong hub.
The departure from Bangkok was scheduled for 7:15 PM, with an arrival in Hong Kong at 11:05 PM local time.
The layover was supposed to last 1 hour and 10 minutes, and we were due to take off for Paris on flight CX261 at 12:15 AM, with a scheduled arrival at CDG at 7:35 AM local time.
From Bangkok, flight CX702 took off over an hour late. The scraps of information provided didn’t give us any real idea of the reason for the delay or whether we’d make our connection in Hong Kong on flight CX261.
Then, on the plane, the CX702 crew couldn’t tell us anything about the connection or confirm that our luggage would be transferred to Paris (we were pretty worried, as our bags contained research materials and results).
Upon arrival in Hong Kong, we were immediately told—without any explanation—that we wouldn’t be taking flight CX261!
The staff then rushed us through the airport corridors, past Chinese police checks, after handing us two non-regulation flight tickets for CX289 to Frankfurt instead of Paris.
These tickets were scribbled in ballpoint pen, with a departure time that had already passed and no gate information.
The plane took off on February 20, 2025, well after the scheduled 12:15 AM departure. We landed in Frankfurt around 7:00 AM local time.
From there, after going through additional security checks and completely exhausted from the journey, we had to walk through Frankfurt Airport’s endless corridors—only to find out we’d been dropped off at the opposite end from the gate for flights to CDG.
Not to mention, when we reached gate A01, we were told we had to backtrack to gate A24. And as if that wasn’t enough after 15 hours of travel, the gate changed again without any announcement or email.
You’d think Cathay Pacific’s management would know how long these walks are...
In the end, we arrived at Paris CDG at 1:30 PM—six hours later than scheduled, with an extra layover in Frankfurt.
Discussion: Cathay Pacific informed us via email on February 19—while we were already in the air—that our connection had been canceled for "commercial and operational reasons."
Yet, the plane for flight CX289 was full of passengers, so there was no reason the original flight CX261 couldn’t have been delayed. We concluded we were victims of overbooking—without being told!
Especially since the rerouting to Frankfurt seemed well-rehearsed...
Regarding the overbooking, our tickets were flexible, and we paid an extra 220 € for that.
We should *never* have been overbooked!!!
I also want to let other travelers know that Cathay Pacific initially told us via email that our delayed arrival in Paris would be at 10:30 AM instead of 7:35 AM.
We immediately arranged for colleagues in Paris to pick us up at that time.
Except the arrival time was changed *again* to 1:30 PM. And by then, we couldn’t get home before the evening of February 21, with all the extra costs that entailed.
Back in Frankfurt, we were stuck waiting from 7:00 AM to 12:15 PM on some of the most uncomfortable seats, with no refreshments, snacks, or assistance—right in the middle of the constant flow of travelers heading for short- and medium-haul flights. The least they could’ve done was let us into the international lounge, which would’ve been far more suitable for exhausted, freezing travelers. Right?
On this point, European law states that if an airline fails in its obligations, passengers can claim full compensation for material and moral damages without a cap. Moral damages can also be compensated (CJEU, October 13, 2011, case C-83/10).
And whether Cathay Pacific’s management likes it or not, commercial or technical issues causing flight cancellations or delays *do not* count as "extraordinary circumstances" that would exempt the airline from liability (CJEU ruling, November 19, 2009).
Most importantly, due to the over 6-hour delay and the distance between the departure airport and CDG, we should have been compensated at least 600 € per passenger under European law (Article 7 of Regulation (EC) 261/2004).
But that’s not possible because Cathay Pacific refuses to comply with European legislation guaranteeing compensation for travelers affected by such delays.
To bypass passenger rights, Cathay Pacific evades responsibility by claiming that, as a Chinese company headquartered in Hong Kong, it isn’t bound by European laws.
Yet that doesn’t stop them from enjoying commercial advantages by operating a French subsidiary for passenger transport, registered in the trade register and based in Neuilly-sur-Seine.
So it *is* subject to European law!!!
Air travelers are thus victims of Cathay Pacific’s strategies to circumvent European law...
In our case, we had to endure the cancellation of our access to flight CX261, an imposed layover in Frankfurt, no minimal assistance during the 5-hour wait in Germany, a delay of over 6 hours upon arrival, and the costs of an extra day to get home.
And as if that weren’t enough, we also suffered moral and financial damages due to the airline’s blatant disregard for its customers!
The fact is, Cathay Pacific and its executives subjected us to these damages because of an overbooking policy hidden from customers. We weren’t informed of our rights, the reasons for the delay or rerouting, or given any assistance during the imposed layover. We weren’t even refunded the extra we paid for flexible tickets—what was the point of that when overbooking was clearly planned?
And on top of it all, they excluded us from European law, which would’ve allowed us to be compensated 600 € each for the delay—totaling 1,200 €.
We wrote three times by registered mail with acknowledgment of receipt to Cathay Pacific’s Group CEO, the France Regional Director, and the head of the French-registered subsidiary.
No response—except an email refusing to comply with European legislation!
Given this policy of circumventing European law and passenger protections, Cathay Pacific’s online and in-agency flight offers *must* clearly inform customers that in case of delays, cancellations, or rerouting, they won’t be compensated by the Chinese airline!!!
The departure from Bangkok was scheduled for 7:15 PM, with an arrival in Hong Kong at 11:05 PM local time.
The layover was supposed to last 1 hour and 10 minutes, and we were due to take off for Paris on flight CX261 at 12:15 AM, with a scheduled arrival at CDG at 7:35 AM local time.
From Bangkok, flight CX702 took off over an hour late. The scraps of information provided didn’t give us any real idea of the reason for the delay or whether we’d make our connection in Hong Kong on flight CX261.
Then, on the plane, the CX702 crew couldn’t tell us anything about the connection or confirm that our luggage would be transferred to Paris (we were pretty worried, as our bags contained research materials and results).
Upon arrival in Hong Kong, we were immediately told—without any explanation—that we wouldn’t be taking flight CX261!
The staff then rushed us through the airport corridors, past Chinese police checks, after handing us two non-regulation flight tickets for CX289 to Frankfurt instead of Paris.
These tickets were scribbled in ballpoint pen, with a departure time that had already passed and no gate information.
The plane took off on February 20, 2025, well after the scheduled 12:15 AM departure. We landed in Frankfurt around 7:00 AM local time.
From there, after going through additional security checks and completely exhausted from the journey, we had to walk through Frankfurt Airport’s endless corridors—only to find out we’d been dropped off at the opposite end from the gate for flights to CDG.
Not to mention, when we reached gate A01, we were told we had to backtrack to gate A24. And as if that wasn’t enough after 15 hours of travel, the gate changed again without any announcement or email.
You’d think Cathay Pacific’s management would know how long these walks are...
In the end, we arrived at Paris CDG at 1:30 PM—six hours later than scheduled, with an extra layover in Frankfurt.
Discussion: Cathay Pacific informed us via email on February 19—while we were already in the air—that our connection had been canceled for "commercial and operational reasons."
Yet, the plane for flight CX289 was full of passengers, so there was no reason the original flight CX261 couldn’t have been delayed. We concluded we were victims of overbooking—without being told!
Especially since the rerouting to Frankfurt seemed well-rehearsed...
Regarding the overbooking, our tickets were flexible, and we paid an extra 220 € for that.
We should *never* have been overbooked!!!
I also want to let other travelers know that Cathay Pacific initially told us via email that our delayed arrival in Paris would be at 10:30 AM instead of 7:35 AM.
We immediately arranged for colleagues in Paris to pick us up at that time.
Except the arrival time was changed *again* to 1:30 PM. And by then, we couldn’t get home before the evening of February 21, with all the extra costs that entailed.
Back in Frankfurt, we were stuck waiting from 7:00 AM to 12:15 PM on some of the most uncomfortable seats, with no refreshments, snacks, or assistance—right in the middle of the constant flow of travelers heading for short- and medium-haul flights. The least they could’ve done was let us into the international lounge, which would’ve been far more suitable for exhausted, freezing travelers. Right?
On this point, European law states that if an airline fails in its obligations, passengers can claim full compensation for material and moral damages without a cap. Moral damages can also be compensated (CJEU, October 13, 2011, case C-83/10).
And whether Cathay Pacific’s management likes it or not, commercial or technical issues causing flight cancellations or delays *do not* count as "extraordinary circumstances" that would exempt the airline from liability (CJEU ruling, November 19, 2009).
Most importantly, due to the over 6-hour delay and the distance between the departure airport and CDG, we should have been compensated at least 600 € per passenger under European law (Article 7 of Regulation (EC) 261/2004).
But that’s not possible because Cathay Pacific refuses to comply with European legislation guaranteeing compensation for travelers affected by such delays.
To bypass passenger rights, Cathay Pacific evades responsibility by claiming that, as a Chinese company headquartered in Hong Kong, it isn’t bound by European laws.
Yet that doesn’t stop them from enjoying commercial advantages by operating a French subsidiary for passenger transport, registered in the trade register and based in Neuilly-sur-Seine.
So it *is* subject to European law!!!
Air travelers are thus victims of Cathay Pacific’s strategies to circumvent European law...
In our case, we had to endure the cancellation of our access to flight CX261, an imposed layover in Frankfurt, no minimal assistance during the 5-hour wait in Germany, a delay of over 6 hours upon arrival, and the costs of an extra day to get home.
And as if that weren’t enough, we also suffered moral and financial damages due to the airline’s blatant disregard for its customers!
The fact is, Cathay Pacific and its executives subjected us to these damages because of an overbooking policy hidden from customers. We weren’t informed of our rights, the reasons for the delay or rerouting, or given any assistance during the imposed layover. We weren’t even refunded the extra we paid for flexible tickets—what was the point of that when overbooking was clearly planned?
And on top of it all, they excluded us from European law, which would’ve allowed us to be compensated 600 € each for the delay—totaling 1,200 €.
We wrote three times by registered mail with acknowledgment of receipt to Cathay Pacific’s Group CEO, the France Regional Director, and the head of the French-registered subsidiary.
No response—except an email refusing to comply with European legislation!
Given this policy of circumventing European law and passenger protections, Cathay Pacific’s online and in-agency flight offers *must* clearly inform customers that in case of delays, cancellations, or rerouting, they won’t be compensated by the Chinese airline!!!
Hi there,
I’m facing a rather unusual issue with SAUDI AIRLINES.
I booked a flight to Jakarta with a layover in Jeddah for July directly on their website on February 25th, paying for our three tickets via PAYPAL.
I quickly received confirmation that my flight was booked and our e-tickets were issued.
However, after several days, I noticed we were never charged for the tickets, and I saw on our PayPal account that the payment authorization was still pending.
At first, I chalked it up to cross-border or banking delays… but since I use PayPal often and the debit from my bank account is usually almost immediate, I called PayPal. They told me that neither they nor I had anything more to do: when a transaction is paid using their solution, the payment is systematically validated by the seller before the transaction (an automated process, I imagine). However, PayPal confirmed that SAUDI hadn’t done this and that they had a month to do so, otherwise the transaction would be canceled by PAYPAL and SAUDI wouldn’t receive the funds. There must have been a technical glitch because normally, I shouldn’t have received the tickets until they had received the payment.
Given the reviews I’ve read about their customer service, I’m worried they might cancel our tickets without notice once they realize their mistake—or that they’ll ask us to pay the amount at that point (since the closer we get to the date, the higher the price goes).
So, I’ve been trying to contact them nonstop via their app (I’ve submitted about 10 tickets), I’ve called them, messaged them on Messenger and Instagram, and so far, I haven’t gotten any response. Either they don’t read my message to the end and just reply that the flight is confirmed + resend the tickets, or more recently, they tell me the issue is being handled by another department. We tried calling them again on Saturday, but no luck—the French-speaking agents were always busy. On Messenger, they keep asking for the secret code sent by SMS at the start of the conversation, but of course, I never receive anything even though my number is correctly registered in my SAUDI account.
I don’t know what else to do, and I’m not sure if I’m right to worry they might cancel our tickets.
I’m afraid this could jeopardize our dream trip, for which I’ve already booked hotels and activities… and we were really looking forward to it.
I hope you can shed some light on this?
Thanks for taking the time to read this
At first, I chalked it up to cross-border or banking delays… but since I use PayPal often and the debit from my bank account is usually almost immediate, I called PayPal. They told me that neither they nor I had anything more to do: when a transaction is paid using their solution, the payment is systematically validated by the seller before the transaction (an automated process, I imagine). However, PayPal confirmed that SAUDI hadn’t done this and that they had a month to do so, otherwise the transaction would be canceled by PAYPAL and SAUDI wouldn’t receive the funds. There must have been a technical glitch because normally, I shouldn’t have received the tickets until they had received the payment.
Given the reviews I’ve read about their customer service, I’m worried they might cancel our tickets without notice once they realize their mistake—or that they’ll ask us to pay the amount at that point (since the closer we get to the date, the higher the price goes).
So, I’ve been trying to contact them nonstop via their app (I’ve submitted about 10 tickets), I’ve called them, messaged them on Messenger and Instagram, and so far, I haven’t gotten any response. Either they don’t read my message to the end and just reply that the flight is confirmed + resend the tickets, or more recently, they tell me the issue is being handled by another department. We tried calling them again on Saturday, but no luck—the French-speaking agents were always busy. On Messenger, they keep asking for the secret code sent by SMS at the start of the conversation, but of course, I never receive anything even though my number is correctly registered in my SAUDI account.
I don’t know what else to do, and I’m not sure if I’m right to worry they might cancel our tickets.
I’m afraid this could jeopardize our dream trip, for which I’ve already booked hotels and activities… and we were really looking forward to it.
I hope you can shed some light on this?
Thanks for taking the time to read this
So, even before starting my explanation, I’d like to introduce myself since this is my first post on the forum :) I’m Jérôme, a huge Asia enthusiast, and I’m currently in the process of moving to Japan with my family in 2028.
Now, onto the topic :)
We’re a family of four traveling together to Seoul, with two separate bookings.
Our original itinerary was: Madrid → Doha → Seoul (March 23–24)
The issue is that our entire outbound flight was canceled, and the airline simply rescheduled the Madrid → Doha leg. Now we’re left with an incomplete journey, with no solution to reach our final destination (Seoul).
Since then:
- Can’t modify flights online (technical error every time) - Can’t get help via chat or WhatsApp - Phone support is unreachable, and the usual French number isn’t working right now
We don’t want a refund. We just want to be rerouted to Seoul, as our original ticket promised.
We’re flexible:
- On dates (we can leave on March 21 or 22 instead of the 23rd) - On the itinerary (different layovers if needed)
Have any of you dealt with this before? Do you know how to unlock a booking in this case or get a rerouting? We’re considering going straight to the airport to resolve it at the Qatar Airways counter....
Thanks so much for your help! 😊
Now, onto the topic :)
We’re a family of four traveling together to Seoul, with two separate bookings.
Our original itinerary was: Madrid → Doha → Seoul (March 23–24)
The issue is that our entire outbound flight was canceled, and the airline simply rescheduled the Madrid → Doha leg. Now we’re left with an incomplete journey, with no solution to reach our final destination (Seoul).
Since then:
- Can’t modify flights online (technical error every time) - Can’t get help via chat or WhatsApp - Phone support is unreachable, and the usual French number isn’t working right now
We don’t want a refund. We just want to be rerouted to Seoul, as our original ticket promised.
We’re flexible:
- On dates (we can leave on March 21 or 22 instead of the 23rd) - On the itinerary (different layovers if needed)
Have any of you dealt with this before? Do you know how to unlock a booking in this case or get a rerouting? We’re considering going straight to the airport to resolve it at the Qatar Airways counter....
Thanks so much for your help! 😊
Hello,
As a senior woman, I’m planning a 3-week solo trip (late April or early May) to explore the country by public transport, visiting the main cities (Khiva, Bukhara, and Samarkand), the Ferghana Valley, and if possible, the Aral Sea.
I’m reaching out to the community to see if there are flights arriving in Urgench and returning from Tashkent—or the other way around?
Thanks in advance to anyone with insights! 😉
Hi everyone!
It feels really strange to be back on Voyage Forum after such a long time.
A quick question for the pricing experts out here 😉
I’ve been running some simulations for a Singapore Airlines flight, and I found THE perfect one for me! But here’s the thing: the simulation for 1 passenger is 978 €, and for 2 passengers, it jumps to 2,208 €. Where do those extra 252 € come from?
Yeah, I know I could book two separate reservations...
Thanks for your insights...
A quick question for the pricing experts out here 😉
I’ve been running some simulations for a Singapore Airlines flight, and I found THE perfect one for me! But here’s the thing: the simulation for 1 passenger is 978 €, and for 2 passengers, it jumps to 2,208 €. Where do those extra 252 € come from?
Yeah, I know I could book two separate reservations...
Thanks for your insights...
Hi!
Sri Lanka has announced it could run out of fuel in the coming weeks if the Strait of Hormuz remains blocked. The government has implemented a mandatory four-day workweek to save oil, and there are long lines at gas stations due to fears of an early shortage.
In Vietnam, the government has warned all airlines that flights will need to be reduced due to a lack of kerosene. The country imports two-thirds of its jet fuel from China and Thailand, but both countries have now banned exports out of fear of domestic shortages.
The state is asking airlines to plan ahead and park aircraft to drastically reduce operations, starting with domestic flights and then international ones. International carriers will also need to cut back on their rotations.
This will begin in the coming days. 🙁
The couple involved refused to pay the extra fee demanded by the flight coordination company. Things quickly escalated. It got so bad that the man ended up physically fighting with an airport agent, even rolling on the ground.
https://www.nicematin.com/faits-divers/il-refuse-de-payer-un-supplement-bagages-le-litige-se-termine-en-bagarre-a-l-aeroport-de-nice-999711
If you can’t afford to pay for your luggage, don’t travel 😡. What’s next? Are they gonna hit the tour guide in Mykonos because the price of the tour went up without warning 🤪?
A heads-up to all EasyJet travelers: baggage checks are more strict than ever!
https://www.nicematin.com/faits-divers/il-refuse-de-payer-un-supplement-bagages-le-litige-se-termine-en-bagarre-a-l-aeroport-de-nice-999711
If you can’t afford to pay for your luggage, don’t travel 😡. What’s next? Are they gonna hit the tour guide in Mykonos because the price of the tour went up without warning 🤪?
A heads-up to all EasyJet travelers: baggage checks are more strict than ever!
Hi,
I swapped my first and last name when I made my reservation. I’d like to know if this could cause any issues for boarding or not? I have a layover in Istanbul on my way to Dubai.
Could you please point me in the right direction?
Thanks in advance
I swapped my first and last name when I made my reservation. I’d like to know if this could cause any issues for boarding or not? I have a layover in Istanbul on my way to Dubai.
Could you please point me in the right direction?
Thanks in advance
Hi, I booked a ticket on January 2nd for a round trip from Lyon to Amman from August 13th to 27th.
I received an email on March 27th informing me that my departure and arrival airport would no longer be Lyon but Paris.
I contacted them to say I refused this change, since it’s 400 km between the two airports.
They replied that I could cancel my flight with cancellation fees of 130 € and a non-refundable tax of 29.82 €.
Or I could change the dates and still face a 130 € penalty.
I find this unbelievable—the airport change isn’t my fault, but theirs.
They told me Royal Jordanian no longer flies out of Lyon.
What should I do?
I’m planning to take Air France from Paris to Trujillo with my 2 bikes in boxes. I have a layover in Lima and a change to LATAM Airlines for Trujillo.
On the way back, it’s Santa Cruz in Bolivia via Lima (LATAM Airlines) and then Air France to Paris. During the layovers in Lima, do I need to collect my luggage and the bike boxes and re-check them for the second flight? It’s really hard to get through to Air France for this kind of question.
Hi,
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
...
Doha Airport on October 21, 2025:
...
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
...
Doha Airport on October 21, 2025:
...
Hi,
We just received an email from Volotea saying our flight time has changed (by more than 2 hours).
The email states "you can request a free date change."
If I change the date, will the flight price stay the same as the original price, or will I have to pay the difference?
Specifically: Our flight on the 7th is 46.25 €, and the one on the 8th is 92.51 €. If we switch to the 8th, how much will we pay?
When I request the date change to the 8th, it says "No additional fees."
Thanks and have a great day! 🙂
Bonjour,
Depuis qu’il est en vigueur, le règlement 261/2004 du Parlement Européen et du Conseil, qui définit les droits des passagers aériens, fait l’objet d’une résistance acharnée des compagnies aériennes, appuyées par IATA (l’association regroupant la presque totalité des compagnies aériennes de transport de passagers).
Outre la résistance des compagnies aériennes aux droits des passagers, souvent abusive, et même fréquemment, empreinte de mauvaise foi, IATA, depuis des années, effectue un lobbying constant auprès des instances de l’Union Européenne, avec, depuis bien longtemps, une oreille très attentive du Conseil.
Il s’en suit que le Conseil et la Commission, depuis bien des années, proposent au Parlement Européen, depuis des années, une révision du règlement 261/2004 particulièrement défavorable aux passagers. La dernière tentative correspondait à la quasi suppression du droit à indemnisation en cas de retard de 3 heures ou plus lors de l’arrivée à destination finale.
Mais s’agissant d’un règlement du Parlement Européen ET du Conseil, ces deux entités devaient se mettre d’accord.
Mais, le Parlement européen a toujours tenu bon, en répondant, inlassablement, que le droit des passagers devait être préservé.
Après 11 ans de lutte, il semble probable que nous arrivions, enfin, à la fin du match entre la commission européenne, le conseil (les 27 chefs d’états ou de gouvernement), et le parlement européen.
En effet, la Commission et le Parlement européen se sont mis d’accord sur un texte qui sera encore débattu lundi 6 juillet 2026, un vote devant avoir lieu le 7 juillet 2026. Il est très probable que ce texte, qui rentrerait en vigueur dans un an, soit adopté.
Les principales modifications seraient les suivantes : - les familles avec enfant(s) ne seront plus obligées de payer pour être assis ensembles dans les avions ; - un vol sera considéré comme annulé (et pas seulement retardé) dès lors qu’il partira avec plus d’une heure de retard ; - droit à indemnisation pour arrivée à destination finale si retard excédant 3 heures (et non plus si « 3 heures OU plus »). L’heure d’arrivée sera l’heure à laquelle l’avion, parvenu à son stationnement, enclenche ses freins de stationnement (et non plus l’heure d’ouverture de la porte de l’avion) ; - les compagnies ne peuvent plus, au vol retour, ni refuser l’embarquement, ni réclamer un supplément, à un passager qui n’a pas pris le vol aller ; - si vol annulé la compagnie aérienne doit, simultanément à l’information relative à cet évènement, donner le choix entre le remboursement et le réacheminement, et informer le passager de ses droits à assistance et, s’il y a lieu, à indemnisation - la compagnie doit, sans retard injustifié, informer les passagers du motif ; - en cas de vol à correspondance, si correspondance manquée, et si retard à destination finale ouvrant droit à indemnisation, celle-ci sera à la charge du transporteur aérien responsable de l’irrégularité. C’est très différent de la situation actuelle puisqu’en vertu de l’ordonnance KLM, tout transporteur aérien opérant un des segments de vol est redevable de l’indemnité. Voilà qui promet encore des litiges que la Cour de Justice de l’Union Européenne devra trancher si deux compagnies aériennes distinctes opérant, chacune un segment de vol d’un vol à correspondance, sont toutes deux responsables du retard. Voir pour exemple ce cas : https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Par ailleurs, ce cas démontre, par avance, un autre nouveau sujet de litige : Il sera possible d’affirmer qu’il ne s’agissait pas d’une correspondance manquée puisqu’elle a été annulée avant même le départ du premier vol… - Dans les 96 heures d’un vol pouvant ouvrir droit à indemnisation, la compagnie aérienne devra prendre contact avec les passagers pour les informer de leurs droits et indiquer la marche à suivre. - Le passager devra réclamer son droit à indemnisation dans les 9 mois. Ceci est très différent de la situation actuelle, puisque le règlement 261/2004 ne fixe aucun délai de forclusion. Actuellement, c’est donc le droit national qui s’applique. En France, ce délai est de 5 ans. La compagnie devra répondre dans les 30 jours. Si la compagnie refuse l’indemnisation en invoquant des « circonstances extraordinaires, elle devra indiquer à quel type de cas elle se réfère suivant la liste des cas figurant en annexe du nouveau règlement. Si le cas invoqué ne figure pas sur la liste en annexe, elle devra indiquer de quel évènement il s’agit, et en quoi il s’agit de circonstances extraordinaires au moyen d’explications « claires, substantielles, et concises » et pourquoi c’est en lien DIRECT avec le motif invoqué, et, aussi, déclarer quelles ont été les « mesures raisonnables » prises pour tenter d’y obvier. Il s’agit là, bien sûr, d’un changement gigantesque de la réglementation, l’objectif manifeste étant d’empêcher les compagnies aériennes de déclarer tout et n’importe quoi comme étant des « circonstances extraordinaires » exonératoires de l’obligation d’indemniser. - Si dans les 3 heures d’un vol annulé, ou retardé, en dernière minute, la compagnie aérienne n’a pas proposé un réacheminement, dans la limite du possible, dans des conditions de transport comparables et dans les meilleurs délais, que ce soit avec un de ses propres vols ou au moyen d’un vol d’une autre compagnie, le passager aura le droit d’organiser son réacheminement lui-même et d’exiger le remboursement du nouveau billet dans la limite de 400 % du prix de son billet. Voilà une amélioration importante qui aurait fait que le cas rapporté là https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ n’aurait, probablement, pas existé. -Si un vol a été annulé pour « circonstances extraordinaires », la compagnie ne sera plus tenue qu’à offrir pas plus de 3 nuits d’hôtel. Il s’agit là d’un gros changement, car, actuellement, il n’y a pas de limite. Il faut prévoir des litiges à venir dans l’hypothèse où les circonstances extraordinaires ont pris fin alors que le passager n’a pas été réacheminé. - le prix d’un vol, tel qu’affiché en premier, doit, obligatoirement, inclure un bagage cabine. Ceci n’empêche pas la compagnie aérienne de proposer une réduction de prix si le passager renonce à un bagage cabine. Voilà qui mettra fin à des pratique anormales, notamment (ce n’est qu’un exemple) Condor qui sur ses vols transatlantiques Francfort (Allemagne) – Puerto Plata (République Dominicaine) – Saint Domingue (République Domincaine) – Francfort, fait payer en supplément le bagage cabine sur un tel vol long courrier. - correction gratuite d’une erreur sur le nom du passager si demandé 48 heures avant. Attention, il ne peut pas s’agir de remplacer un passager par un autre, mais juste d’une correction, par exemple Dupont au lieu de Dpont -les sites Internet et les applications des compagnies doivent comprendre les informations sur la marche à suivre pour formuler une réclamation.
Il est clair qu’en dépit de quelques détails, ces changements sont très positifs pour le respect des droits des passagers. Il reste à voir si ce texte sera, comme c’est très probable, définitivement adopté le 7 juillet 2026, et surtout, si IATA encouragera les compagnies aériennes à respecter loyalement ces nouvelles règles, ou persistera dans ses anciennes habitudes.
Cordialement
Depuis qu’il est en vigueur, le règlement 261/2004 du Parlement Européen et du Conseil, qui définit les droits des passagers aériens, fait l’objet d’une résistance acharnée des compagnies aériennes, appuyées par IATA (l’association regroupant la presque totalité des compagnies aériennes de transport de passagers).
Outre la résistance des compagnies aériennes aux droits des passagers, souvent abusive, et même fréquemment, empreinte de mauvaise foi, IATA, depuis des années, effectue un lobbying constant auprès des instances de l’Union Européenne, avec, depuis bien longtemps, une oreille très attentive du Conseil.
Il s’en suit que le Conseil et la Commission, depuis bien des années, proposent au Parlement Européen, depuis des années, une révision du règlement 261/2004 particulièrement défavorable aux passagers. La dernière tentative correspondait à la quasi suppression du droit à indemnisation en cas de retard de 3 heures ou plus lors de l’arrivée à destination finale.
Mais s’agissant d’un règlement du Parlement Européen ET du Conseil, ces deux entités devaient se mettre d’accord.
Mais, le Parlement européen a toujours tenu bon, en répondant, inlassablement, que le droit des passagers devait être préservé.
Après 11 ans de lutte, il semble probable que nous arrivions, enfin, à la fin du match entre la commission européenne, le conseil (les 27 chefs d’états ou de gouvernement), et le parlement européen.
En effet, la Commission et le Parlement européen se sont mis d’accord sur un texte qui sera encore débattu lundi 6 juillet 2026, un vote devant avoir lieu le 7 juillet 2026. Il est très probable que ce texte, qui rentrerait en vigueur dans un an, soit adopté.
Les principales modifications seraient les suivantes : - les familles avec enfant(s) ne seront plus obligées de payer pour être assis ensembles dans les avions ; - un vol sera considéré comme annulé (et pas seulement retardé) dès lors qu’il partira avec plus d’une heure de retard ; - droit à indemnisation pour arrivée à destination finale si retard excédant 3 heures (et non plus si « 3 heures OU plus »). L’heure d’arrivée sera l’heure à laquelle l’avion, parvenu à son stationnement, enclenche ses freins de stationnement (et non plus l’heure d’ouverture de la porte de l’avion) ; - les compagnies ne peuvent plus, au vol retour, ni refuser l’embarquement, ni réclamer un supplément, à un passager qui n’a pas pris le vol aller ; - si vol annulé la compagnie aérienne doit, simultanément à l’information relative à cet évènement, donner le choix entre le remboursement et le réacheminement, et informer le passager de ses droits à assistance et, s’il y a lieu, à indemnisation - la compagnie doit, sans retard injustifié, informer les passagers du motif ; - en cas de vol à correspondance, si correspondance manquée, et si retard à destination finale ouvrant droit à indemnisation, celle-ci sera à la charge du transporteur aérien responsable de l’irrégularité. C’est très différent de la situation actuelle puisqu’en vertu de l’ordonnance KLM, tout transporteur aérien opérant un des segments de vol est redevable de l’indemnité. Voilà qui promet encore des litiges que la Cour de Justice de l’Union Européenne devra trancher si deux compagnies aériennes distinctes opérant, chacune un segment de vol d’un vol à correspondance, sont toutes deux responsables du retard. Voir pour exemple ce cas : https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Par ailleurs, ce cas démontre, par avance, un autre nouveau sujet de litige : Il sera possible d’affirmer qu’il ne s’agissait pas d’une correspondance manquée puisqu’elle a été annulée avant même le départ du premier vol… - Dans les 96 heures d’un vol pouvant ouvrir droit à indemnisation, la compagnie aérienne devra prendre contact avec les passagers pour les informer de leurs droits et indiquer la marche à suivre. - Le passager devra réclamer son droit à indemnisation dans les 9 mois. Ceci est très différent de la situation actuelle, puisque le règlement 261/2004 ne fixe aucun délai de forclusion. Actuellement, c’est donc le droit national qui s’applique. En France, ce délai est de 5 ans. La compagnie devra répondre dans les 30 jours. Si la compagnie refuse l’indemnisation en invoquant des « circonstances extraordinaires, elle devra indiquer à quel type de cas elle se réfère suivant la liste des cas figurant en annexe du nouveau règlement. Si le cas invoqué ne figure pas sur la liste en annexe, elle devra indiquer de quel évènement il s’agit, et en quoi il s’agit de circonstances extraordinaires au moyen d’explications « claires, substantielles, et concises » et pourquoi c’est en lien DIRECT avec le motif invoqué, et, aussi, déclarer quelles ont été les « mesures raisonnables » prises pour tenter d’y obvier. Il s’agit là, bien sûr, d’un changement gigantesque de la réglementation, l’objectif manifeste étant d’empêcher les compagnies aériennes de déclarer tout et n’importe quoi comme étant des « circonstances extraordinaires » exonératoires de l’obligation d’indemniser. - Si dans les 3 heures d’un vol annulé, ou retardé, en dernière minute, la compagnie aérienne n’a pas proposé un réacheminement, dans la limite du possible, dans des conditions de transport comparables et dans les meilleurs délais, que ce soit avec un de ses propres vols ou au moyen d’un vol d’une autre compagnie, le passager aura le droit d’organiser son réacheminement lui-même et d’exiger le remboursement du nouveau billet dans la limite de 400 % du prix de son billet. Voilà une amélioration importante qui aurait fait que le cas rapporté là https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ n’aurait, probablement, pas existé. -Si un vol a été annulé pour « circonstances extraordinaires », la compagnie ne sera plus tenue qu’à offrir pas plus de 3 nuits d’hôtel. Il s’agit là d’un gros changement, car, actuellement, il n’y a pas de limite. Il faut prévoir des litiges à venir dans l’hypothèse où les circonstances extraordinaires ont pris fin alors que le passager n’a pas été réacheminé. - le prix d’un vol, tel qu’affiché en premier, doit, obligatoirement, inclure un bagage cabine. Ceci n’empêche pas la compagnie aérienne de proposer une réduction de prix si le passager renonce à un bagage cabine. Voilà qui mettra fin à des pratique anormales, notamment (ce n’est qu’un exemple) Condor qui sur ses vols transatlantiques Francfort (Allemagne) – Puerto Plata (République Dominicaine) – Saint Domingue (République Domincaine) – Francfort, fait payer en supplément le bagage cabine sur un tel vol long courrier. - correction gratuite d’une erreur sur le nom du passager si demandé 48 heures avant. Attention, il ne peut pas s’agir de remplacer un passager par un autre, mais juste d’une correction, par exemple Dupont au lieu de Dpont -les sites Internet et les applications des compagnies doivent comprendre les informations sur la marche à suivre pour formuler une réclamation.
Il est clair qu’en dépit de quelques détails, ces changements sont très positifs pour le respect des droits des passagers. Il reste à voir si ce texte sera, comme c’est très probable, définitivement adopté le 7 juillet 2026, et surtout, si IATA encouragera les compagnies aériennes à respecter loyalement ces nouvelles règles, ou persistera dans ses anciennes habitudes.
Cordialement
Hi there, I booked 4 flight tickets with China Eastern. Unfortunately, I swapped the first and last name for one of them. Do you know if I can contact them to get it corrected?
Thanks!
Hi,
I booked flight tickets with Turkish Airlines 15 days ago for a round-trip for 4 people to Thailand in August 2026. On my reservation, I only included my married name, but on my passport, my maiden name appears along with my married name. I only noted one first name—I didn’t include my second or third first name. For my husband and children, I only included their first first name. I called Turkish Airlines a few days ago as a precaution, and they were very helpful, guiding me through the process of adding a comment to request the modification with scanned passports. They confirmed it would be free of charge. Today, I received a response from TK saying I need to buy new tickets with the required changes and then provide them with the new reservation details to be reimbursed for the initially purchased tickets. I called Turkish Airlines again, and they advised me to file a complaint using the initial comment I made. I did that tonight, explaining that I made these requests as a precaution—I fly every year and have never included my maiden name or other first names on my reservations, and it’s never been an issue. Plus, I can’t afford to pay for new tickets since prices have skyrocketed (+1000 € for 4 people).
I’m really worried and anxious about this situation. We’ve been saving for a while to afford this trip, and I hope it gets resolved favorably.
Have any of you experienced similar issues or situations like this? If so, how did it go at the airport?
Thanks in advance for your help
Hi there,
I can't seem to find flights between the Cape Verde islands on the airline's website. No matter the date or route, I always get the same response: "no flights on this date." See the photo. Would anyone have an explanation? Surely not all flights are fully booked in July?
Best, Thierry
I can't seem to find flights between the Cape Verde islands on the airline's website. No matter the date or route, I always get the same response: "no flights on this date." See the photo. Would anyone have an explanation? Surely not all flights are fully booked in July?
Best, Thierry
Hi, I need your help because I’m stuck. I booked 6 flight tickets to Palermo on August 6th through the Lastminute site. The flight is operated by Air France, and I just realized my name is wrong. I immediately contacted Air France, who told me it’s up to Lastminute to make the change, but they say it’s Air France’s responsibility. I’m really anxious because I’m traveling with my two kids. Can you help me?
Thanks
Hi, after a flight delayed by more than 24 hours, can I file a compensation claim with the airline (where they told me they’re in financial trouble!) and at the same time with a specialized compensation claim website?
My request:
We would like to modify our return flight booking scheduled for December 3 under reference: O__T.
We’d like a flight that gets us to France no later than January 27, 2025, under the same conditions as our current ticket. Please let us know the options and any additional fees. (We paid 2,256 € for the round-trip Bordeaux/Tamatave tickets for 2 people.)
Air Austral’s response: We’ve managed to free up seats for January 22. (Same class.) The penalty and adjustment fee is 895 € per person. (That’s 1,790 € for 2.)
My response: Given the outrageous prices Air Austral is charging for a date change, we’re confirming our flight on December 3, 2024, for Tamatave/Bordeaux. Also, you can count on me to share this experience with Air Austral on various online forums. It’s absolutely shameful to offer a flight change for 1,790 € when buying new tickets would cost us 1,564 €. I think Air Austral’s pricing policy is going to interest a lot of people online, and I can assure you that you’ve just lost two customers who will give you some great publicity.
Despite a complaint, no reaction from Air Austral—they’re clearly in big trouble...
Air Austral’s response: We’ve managed to free up seats for January 22. (Same class.) The penalty and adjustment fee is 895 € per person. (That’s 1,790 € for 2.)
My response: Given the outrageous prices Air Austral is charging for a date change, we’re confirming our flight on December 3, 2024, for Tamatave/Bordeaux. Also, you can count on me to share this experience with Air Austral on various online forums. It’s absolutely shameful to offer a flight change for 1,790 € when buying new tickets would cost us 1,564 €. I think Air Austral’s pricing policy is going to interest a lot of people online, and I can assure you that you’ve just lost two customers who will give you some great publicity.
Despite a complaint, no reaction from Air Austral—they’re clearly in big trouble...
Hi,
On October 30, 2025, the Court of Justice of the European Union issued its ruling in case C-558/24 Corendon.
When an airline issues a ticket (or booking confirmation) and later issues a new ticket delaying the arrival time at the final destination, the delay of "3 hours or more"—which entitles passengers to compensation of 250, 400, or 600 euros (depending on the distance) per paying passenger—must be calculated based on the arrival time stated in the initial booking.
In the case examined, the airline had issued a new booking confirmation that delayed the flight. The passenger arrived less than 3 hours late compared to the arrival time in the new confirmation but was more than 3 hours late compared to the original booking confirmation.
This puts an end to interpretations that the previous texts allowed.
The ruling states:
"Article 5(1)(c) and Article 7(1) of Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 [...] must be interpreted as meaning that: in the event of a change to the departure and arrival times of a flight, announced in advance by an air carrier and accompanied by the issuance of a new booking confirmation to the passengers concerned, the duration of the delay suffered by those passengers upon arrival must be determined by taking into consideration the initially scheduled arrival time."
Full ruling here:
https://eur-lex.europa.eu/legal-content/FR/TXT/PDF/?uri=CELEX:62024CJ0558
Best regards
When an airline issues a ticket (or booking confirmation) and later issues a new ticket delaying the arrival time at the final destination, the delay of "3 hours or more"—which entitles passengers to compensation of 250, 400, or 600 euros (depending on the distance) per paying passenger—must be calculated based on the arrival time stated in the initial booking.
In the case examined, the airline had issued a new booking confirmation that delayed the flight. The passenger arrived less than 3 hours late compared to the arrival time in the new confirmation but was more than 3 hours late compared to the original booking confirmation.
This puts an end to interpretations that the previous texts allowed.
The ruling states:
"Article 5(1)(c) and Article 7(1) of Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 [...] must be interpreted as meaning that: in the event of a change to the departure and arrival times of a flight, announced in advance by an air carrier and accompanied by the issuance of a new booking confirmation to the passengers concerned, the duration of the delay suffered by those passengers upon arrival must be determined by taking into consideration the initially scheduled arrival time."
Full ruling here:
https://eur-lex.europa.eu/legal-content/FR/TXT/PDF/?uri=CELEX:62024CJ0558
Best regards
It's really simple and without any reservation—I wouldn’t recommend Kenya Airways.
I travel about three times a year and have been doing so for 23 years, and I’ve never said that about an airline before.
Sure, they serve food all the time, but it’s not even good. The planes themselves are fine.
As for the rest, here are the issues:
Just to be clear, everything that happened to me also happened to everyone I spoke with on various Kenya Airways flights.
1. Booked 12 flights with decent schedules. In the end, nearly all of them were changed, resulting in sleepless nights, arrivals in the middle of the night, or arrivals 24 hours later than originally planned.
2. Luggage arrived 24 hours late.
3. Flights canceled and delayed mid-trip. So, hours spent in transit zones.
They’re very nice and try to fix the problems, but you end up wasting so much time struggling.
For example, getting to the hotel they provide can be a huge hassle, and it often isn’t even valid in the end. You might even risk missing your flight.
Hi, I’m looking for a solution for my flight—I’ll explain my situation.
I live in the French overseas territories, so I have a flight from St. Martin to Orly. Early September is cyclone season. If there’s an alert or cyclone, my flight could be postponed.
I’m considering connecting with a flight from CDG to Bangkok. I’d have to buy my second flight as open-ended, otherwise I’d lose it—it’s not the same airline. I found a good price on Oman Air, Economy Comfort option. Change fees are only 20 OMR—basically nothing. Then there’s the option for a paid upgrade: would that mean the price gets adjusted on the day of the flight?
If I’ve made myself clear, do you have any other solutions? Please—thanks!
I live in the French overseas territories, so I have a flight from St. Martin to Orly. Early September is cyclone season. If there’s an alert or cyclone, my flight could be postponed.
I’m considering connecting with a flight from CDG to Bangkok. I’d have to buy my second flight as open-ended, otherwise I’d lose it—it’s not the same airline. I found a good price on Oman Air, Economy Comfort option. Change fees are only 20 OMR—basically nothing. Then there’s the option for a paid upgrade: would that mean the price gets adjusted on the day of the flight?
If I’ve made myself clear, do you have any other solutions? Please—thanks!
Hi there,
I bought a ticket for a flight from Toulouse to Mauritius through the Go to Gate agency. The flight leaves Toulouse with Air France, then has a layover in Paris before continuing to Mauritius with Air Mauritius.
Unfortunately, I made a typo in my partner’s name. The travel agency won’t correct it, even though Air Mauritius doesn’t see a problem—but they won’t send an email to authorize the change either. They say it’s up to Go to Gate to handle it.
Just so you know, the airline can’t modify the name themselves; according to them, it’s Go to Gate’s responsibility to make the change.
What should I do? Thanks so much!
What should I do? Thanks so much!
Hi Voyage Forum members,
My wife and I took American Airlines flight no. 63 on Tuesday, February 18, 2025, at 9:30 AM, with a scheduled arrival in Miami at 1:30 PM local time.
After about half an hour of flight, a young passenger had a medical emergency. They were given care, and a flight attendant went to get an oxygen bottle. Then, an announcement over the loudspeakers informed passengers that the plane was diverting to London.
Once at London Heathrow (LHR), we were waiting to depart again. But a new announcement asked us to disembark because the plane wouldn’t be able to take off until the next day. (American responded to my follow-up, saying they’re required to limit their staff’s working hours to a certain number per day.)
A crowd of travelers gathered at the American Airlines counter, where they were told to follow instructions to get to a hotel. Meanwhile, I called the airline’s customer service to find a replacement flight that same day, since I couldn’t afford to leave the next day. If I had, I would’ve lost my hotel and car rental reservations due to late cancellation, which would’ve cost me a significant amount.
After discussing in English with customer service and the counter staff (who I handed my phone to), we managed to get two seats on British Airways flight BA 0209, which was leaving about 2 hours later.
That’s how, after a stressful wait unsure if we’d get our luggage back, and once we did, we hurried—heavily loaded—to reach the far-off terminal for our new boarding on foot and by train shuttle.
We finally took off for Miami and landed around 7:30 PM, which was 6 hours later than the originally scheduled arrival time of American Airlines flight 63.
On top of the stress, there were the costs of meals in the meantime, and I had to notify the hotel and car rental company about our delay.
As a result, I requested compensation for a flight delay of at least 3 hours (and I’ve involved my insurance’s legal protection to pursue this claim). American Airlines argued that exceptional circumstances prevented them from compensating me.
What do you think? Is my request unreasonable?
My wife and I took American Airlines flight no. 63 on Tuesday, February 18, 2025, at 9:30 AM, with a scheduled arrival in Miami at 1:30 PM local time.
After about half an hour of flight, a young passenger had a medical emergency. They were given care, and a flight attendant went to get an oxygen bottle. Then, an announcement over the loudspeakers informed passengers that the plane was diverting to London.
Once at London Heathrow (LHR), we were waiting to depart again. But a new announcement asked us to disembark because the plane wouldn’t be able to take off until the next day. (American responded to my follow-up, saying they’re required to limit their staff’s working hours to a certain number per day.)
A crowd of travelers gathered at the American Airlines counter, where they were told to follow instructions to get to a hotel. Meanwhile, I called the airline’s customer service to find a replacement flight that same day, since I couldn’t afford to leave the next day. If I had, I would’ve lost my hotel and car rental reservations due to late cancellation, which would’ve cost me a significant amount.
After discussing in English with customer service and the counter staff (who I handed my phone to), we managed to get two seats on British Airways flight BA 0209, which was leaving about 2 hours later.
That’s how, after a stressful wait unsure if we’d get our luggage back, and once we did, we hurried—heavily loaded—to reach the far-off terminal for our new boarding on foot and by train shuttle.
We finally took off for Miami and landed around 7:30 PM, which was 6 hours later than the originally scheduled arrival time of American Airlines flight 63.
On top of the stress, there were the costs of meals in the meantime, and I had to notify the hotel and car rental company about our delay.
As a result, I requested compensation for a flight delay of at least 3 hours (and I’ve involved my insurance’s legal protection to pursue this claim). American Airlines argued that exceptional circumstances prevented them from compensating me.
What do you think? Is my request unreasonable?
