Hello everyone,

I’ve wanted to take this Norway cruise for a very long time. The first time I booked it was in July 2020 with Azamara. Unfortunately, it was canceled, as everyone remembers. When I tried to book it again, the prices (already a bit high with Azamara) had simply doubled. So, since then, I’ve been keeping an eye out every year for any opportunities...

The last time we sailed with Princess was eleven years ago, and things didn’t go very well. I came back pretty unhappy with their service and quite disappointed. Despite the $600 they gave me as credit for a future cruise, I’d never set foot on one of their ships again.

But this time, the opportunity arose—a fantastic itinerary with lots of stops, a reasonable price for 16 nights (I’ll share the details in the conclusion), and a ship that’s not too big, so to speak, with only 3,000 passengers. I’m not expecting much from the cruise line this time and am boarding the ship with low expectations beyond the itinerary.

Princess has introduced an app to download before the cruise. It’s essential because online check-in is no longer available, and the agency doesn’t send a travel journal. Everything is done through the app. After completing the check-in on the app, we only know that we’ll need to pick up our key, the Medallion, at embarkation by following the blue line in the terminal and presenting our passport.



Up until our departure, the weather forecast for the coming week in Norway is disastrous—rain, rain, and more rain. It was pretty much the same two years ago before our Iceland cruise, and in the end, the weather turned out fine.

If you’re ready to embark on the Emerald Princess to discover this beautiful cruise and the stunning landscapes of Norway, let’s go!

Southampton - Sea day - Bergen - Olden - Åndalsnes - Sea day - Tromsø - Honningsvåg (North Cape) - Alta - Sea day - Molde - Trondheim - Two sea days - Edinburgh - Sea day - Southampton

Hi everyone,

It was totally by chance that I found this cruise while chatting with Alfred in November 2024. It wasn’t planned, but the price was attractive—one of those "great deals" from Ponant that I love and that don’t exist anymore. Since everyone’s wondering, here’s the answer without waiting for the end of the story: after my various loyalty discounts, I paid **3,250 € per person** for 8 nights/9 days on the expedition cruise *The Essentials of the Seychelles*.

Expedition cruises are by far our favorites. The outings are done by Zodiac with the ship’s naturalist guides, everything’s included, and there’s no need to add any excursions or prepare anything.

We’re liking long flights less and less, so to break up the trip, we decided to stop over in Doha for four days on the way there and one day on the way back.

I’m happy to share the good and not-so-good moments, the great surprises, and the disappointments of this trip with you.

Hi everyone! I’m used to sailing on a sailboat with two or three people—it’s amazing. But I’d love to try the experience of a cruise. Just to clarify, I’ll be going alone. My first question: are there other solo travelers on these cruises, or is it mostly couples and families?

For a first cruise, I’d prefer a short one (maximum 8 days). Do those exist? And on the smallest boat possible. I live in Marseille, so a departure from Marseille would work, but I’m open to other ports too. If you have a cruise line to recommend and a destination you’ve enjoyed, or if you’ve had a great experience on a more intimate-sized ship, I’d love to hear about it!

Thanks a million for your replies! Marie

Hi everyone,

As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.

As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.

So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.

While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*

I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.

I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.

I won’t do a full review like I usually do because there weren’t many stops: 1. We boarded in Pointe-à-Pitre 2. We stopped in Saint-Martin 3. Then it was a direct crossing to the Azores...

This cruise was really about relaxing, even if it’s not the kind of trip we usually take.

First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.

It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*

Here’s the itinerary:

Boarding in Pointe-à-Pitre Saint-Martin Five days at sea The Azores Four days at sea Hamburg One day at sea Le Havre



But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.

Departure and boarding details to come

Hello everyone, I’m so happy to be back on Voyage Forum Cruises. I’ve missed this forum for planning my cruises over the past few years. Even though we came back very sick with Covid (diagnosed on disembarkation day) and at first we didn’t want to go on another cruise, the call is too strong, and we’re thinking of going again at the end of the year… 😎 After a big disappointment with COSTA (we were on the DIANANT) that couldn’t be resolved, we switched to MSC in Yacht Club and recently with our kids and grandkids in an Auréa Balcony cabin. But I have to admit, MSC’s dining options don’t suit me as well as COSTA’s. For the end of the year, I’m torn between Costa Toscana and CFC. Could someone give me info on the latter when traveling in a suite? Apart from the cabin size, no details are provided (dedicated restaurant, for example?). See you soon on the forum.

Hi everyone, Okay, here I go—I haven’t done a cruise review in ages, and even longer since I’ve posted one on this forum. So, this is kinda your fault, Catherine, if I’m getting back into it... I just hope I haven’t lost my touch!

It’s a transatlantic cruise, so there are a lot of sea days. That means this review will mostly focus on the ship, especially the "Haven" section, which doesn’t get much coverage on this forum. There’ll definitely be some comparisons with MSC’s Yacht Club, since they’re direct competitors.

This will be my third cruise with NCL—a company I really love—but my first in The Haven.

My two previous cruises were on smaller ships: the NCL Sun for the Chilean fjords and the NCL Spirit in February 2025 in Asia, departing from Taiwan and arriving in Korea. I *loved* the Spirit.

Alright, let’s get started!

This trip was booked almost last-minute in early October for late November, after I had to cut short my August trip for medical reasons.

At first, when I looked at this cruise, I hadn’t specifically decided to go for The Haven. I wanted a relaxing cruise but still with destinations I hadn’t been to before. I kinda stumbled upon this one, and the itinerary appealed to me. I also found the balcony cabin price pretty good—around 2800 € for a balcony cabin (for two), all-inclusive package included. Not including flights, of course. In the end, we decided to try The Haven (obviously not the same price), but I think we got a great deal for the promised perks.

Itinerary: Departure from Lisbon, arrival in Galveston, Texas. Stops: St. Martin, St. Thomas, La Romana, Cabo Rojo, Falmouth in Jamaica.

Hello,

As you may have read or heard—or I’m letting you know now—CFC is merging with Ambassador Cruise Line 😉

I’ve sailed with Ambassador twice already, and honestly, this merger makes total sense! Both companies offer the same type of service (with Ambassador’s English touch), and they generally have similar ships and target the same clientele.

To be honest, I think this is great news! I really hope Ambassador’s influence rubs off on CFC, especially in fixing all the issues I’ve had on Renaissance that I’ve never encountered on Ambassador (food quality, service, cabin problems, etc.).

Leading Ambassador are real cruise enthusiasts—passionate people with a clear marketing direction and a much more professional way of working with travel agents than CFC.

In short, I think this is fantastic news 🙂

Plus, Renaissance will be in the Caribbean next winter, so I assume European cruises will run on Ambience and Ambition. If English doesn’t scare you (too much), and you like the cozy ship vibe with great value for money, check out Ambassador—they’ve got some amazing itineraries! 😉

If you’d like more info on Ambassador, just ask 😉

What do you all think?

Here are a few photos of Ambience

Hi there, By sheer chance, a family housewarming in Brussels gave us the opportunity to depart from Zeebrugge for our first experience with CFC, allowing us to discover ports we didn’t know (which has become rare). After some questions before departure while browsing the forums, we discovered this company with great pleasure. Of course, luck may have played a particularly favorable part: dream weather, a sea as calm as a lake, and boarding and disembarking almost as if the ship were reserved just for us, since during our departure from Zeebrugge, only a small number of passengers were taking advantage of the unoccupied cabins from the previous cruise ending in Le Havre. As a result, we couldn’t get a suite, but our balcony cabin was very functional, with plenty of storage and a whirlpool bath we thoroughly enjoyed. Admittedly, the carpet was a bit worn, but it wasn’t a big deal. Having a large enough table allowed us to have breakfast in the cabin (our usual habit) in excellent conditions. The ship, a reasonable size, was pleasant, in great condition, and had many comfortable lounges. A large enclosed and heated space with a pool, jacuzzi, and deck chairs offered a calm atmosphere without intrusive activities (which is rare). I won’t mention the entertainment since we barely participated, but I think there was plenty of choice, including a "special bridge" activity. The restaurant had a lovely setting, with quick service and particularly attentive staff, reminding us of cruises from the past. The food was good quality and well-presented, though portions were quite small—something big eaters might regret. We loved the charm of an old-fashioned theater with comfortable seats and a table for drinks. The shows were fairly high quality, though opinions may vary. They catered mainly to a French-speaking audience, which is quite rare, and featured a live orchestra. The excursions seemed reasonably priced for what they offered, but we didn’t participate since we prefer organizing things ourselves. To sum up, we were pleasantly surprised by this "old little ship" with a mostly French-speaking, very attentive staff, all in a great atmosphere.

Hi everyone, In a month, I’ll be on the *Renaissance* with Compagnie Française de Croisières. I’d just love to hear your thoughts on this ship—what you liked, what you liked less, etc. Thanks to all of you! Have a great day

Hi,

We’re planning a Mediterranean cruise with either MSC or Costa—any recommendations on which to choose? Could you share the pros and cons of each?

We’re 2 adults and 1 young adult (18). Thanks for your feedback! Val

I’ve finally gotten around to writing a review of our transatlantic cruise on the Costa Fortuna. We’ve always loved cruises, especially transatlantic ones. In recent years, we were MSC customers (Diamond card). But this year, we decided to return to Costa, though there was one downside: we lost all the points from our old Costa card (I think we were "Gold"). Still, since we’re former customers, the company generously gave us 1 point and the bronze card. It’s better than nothing.

Our departure nearly went wrong. The ship was leaving Marseille on Friday, December 22 at 2:00 PM, and we were told to be at the port by 10:30 AM. This unusual departure time meant we had to travel to Marseille the day before (since we live in the Paris area). So, we booked a flight from Orly to Marseille on the 21st at 5:15 PM. But December 21 was a particularly rough day in France with a big snowstorm. And as everyone knows, planes and trains don’t handle snow very well. At Orly, in the waiting area, everyone was anxious as the minutes ticked by. The departure time kept getting pushed back in 15-minute increments. They eventually let us board the plane with no guarantees. Once inside, the captain announced we were waiting for a takeoff slot. About an hour later, he said the plane needed de-icing and the wait could be long since airport staff were overwhelmed. Miraculously, after what felt like forever, the de-icing truck finally arrived, and we took off—over two hours late. When we landed in Marseille, the terminal was practically empty. Luckily, our hotel wasn’t too far away.

We later found out that passengers who took the train were even less lucky—trains were canceled. Later, at our table, we met a neighbor who had boarded in Malaga by plane because his Paris-Marseille train had turned back. He’d incurred extra costs, lost two days of the cruise, and had quite a bit of stress.

The next day in Marseille, our boarding went smoothly. We were surprised by the large number of passengers. We later learned that 1,300 people had boarded in Marseille. Since the ship wasn’t full (between 2,300 and 2,500 passengers), the French were in the majority (a rare occurrence). We noticed during the cruise that the French are just as loud as the Italians. The only upside? At least we could understand what was being said.

More to come later.....

Just back from our first cruise on the Renaissance, and I’d like to share a few thoughts about life on board. Our feelings are mixed—we wanted a change after several MSC cruises, but the value for money on this repositioning cruise left us torn. After taking advantage of successive promotions, we finally secured a well-located balcony cabin for 2600 € (almost 50% off the brochure rate). Given the amenities and the ship’s age, this now feels like the absolute maximum we’d pay for that period. Overall, we were happy with our vacation on board, but a few details—when added up—left us with a somewhat mixed impression.

The pros: - Ship size - Reasonable noise levels, except in the restaurants (aside from the covered pool area) - Spacious balcony cabin (20 + 5 m²) with plenty of storage and a bathtub with jets - Understated, tasteful decor - French language spoken on board - Friendly staff for the most part - 100% French-speaking clientele - Decent food with French dishes (even with an Indian chef) - Tables for two available (though the ship was full, so no changes possible) - Some high-quality shows, thanks to an excellent English-speaking troupe - Interesting lectures (especially on history and cetaceans)

The cons: - Unreliable air conditioning in common areas (you’d go from a freezing lounge to a hot one, as if the system only worked in certain spaces at certain times) - Aging ship with a few glitches (noises, AC, toilet flushes, lights) reported at reception (luckily, our only issue was the bathroom door not closing...) - Industrial, thawed-out bread and pastries (a letdown for a ship with a French image) - Limited fruit selection (often just apples and watermelon/melon) and not much variety in vegetables - Worn, sometimes stained restaurant towels

We’re not ruling out another cruise on the Renaissance—their itineraries are unique—but only at a very competitive price.

Hi everyone,

We were offered a visit to the Renaissance by the new CFC cruise line through Croisiland. After reading all the reviews—some very harsh, others glowing—I wanted to form my own opinion without having to book a full cruise to test it out. This visit to the ship at the port of Le Havre for 49 € per person came at the perfect time, even if I’m a bit put off by having to pay for a ship tour. That’s not how it usually works with other cruise lines, as far as I know.

The Renaissance is a former Holland America Line ship, built in 1993 and renovated in 2023. We’re familiar with this style of ship since we took a long cruise in Polynesia in 2014 on one of its sister ships, the MS Statendam. We remember it as a charming small ship with a lovely pool terrace at the very back.

Off we went this morning for a relaxing day on a ship—always a nice change!

The Pont de Normandie is the last elegant structure you see before entering the vast and rather smelly port area of Le Havre.



The area around the port where the Renaissance is docked is total chaos—cars everywhere and only a handful of taxis. We were supposed to have a reserved parking spot in front of the terminal (we’d even given them our car model and license plate), but we were denied entry. There’s no paved public parking, so we left the car on a vacant lot.



CFC was officially acquired by the British cruise line Ambassador Cruise Line in January 2025. Ambassador Cruise Line, launched in 2010, already owns two ships of the same type and age. They wasted no time repainting the funnel in their new colors.



The line of passengers disembarking and waiting for taxis is endless... and taxis are trickling in. Is this the aftermath of yesterday’s strike, or is this the norm in this port? Either way, I feel bad for the poor travelers waiting—it’s going to be a long haul. Many are leaving on foot, dragging their suitcases. Compared to the port of Marseille, this is pretty dismal.



Forty spots were available for this visit organized by Croisiland, but we ran into a good hundred people at the meet-up. A group from the AVF (Accueil des Villes Françaises) of Le Havre will be joining us. Our Croisiland group consists of twelve people, if I counted right.

Security clearance is done alphabetically, and we quickly board the ship. Now we’re getting to the heart of the matter.

To be continued...

Hi everyone,

I’m back from this “mixed” two-week cruise in the Indian Ocean on the Norwegian Sky.

Originally, I had booked a cruise with AIDA (also in the Indian Ocean), but unfortunately, the company decided to cancel it and offered us other options, which we declined because the dates didn’t work for us.

Since my wife really wants to do a cruise in the Indian Ocean, but very few companies offer this destination, it’s a bit complicated—especially when the dates don’t line up. Finding a good compromise between companies and timing is tough. Retirement can’t come soon enough!!!

After some research, I found a really great itinerary with Silversea (a luxury cruise line) for a 19-day cruise from Cape Town to Victoria, stopping in Madagascar (2 days), Praslin, La Digue... But my wife couldn’t get the time off. Not only was the itinerary amazing, but the price was unbeatable (5,200 € per person for a balcony suite, all-inclusive). What a shame—I would’ve loved to try this company, but maybe next time (if we’re lucky enough to have the chance).

My wife tried to take unpaid leave but wasn’t successful... Oh well!

On my end, I have more flexibility with vacation time since I travel a lot for work, so I can accumulate my days off and take them when it suits me.

So, we settled for this cruise (the only one that matched my wife’s vacation dates). Sure, we weren’t thrilled about the ship, but the itinerary wasn’t bad. We figured, why not?

I requested a quote from Logitravel, and after a discount, we paid 2,600 € per person for a balcony cabin (category BA) with the More At Sea package, which includes: 300 minutes of internet, premium drinks, 5 restaurants, and discounts on excursions...

The itinerary:

Day 1 Dubai (UAE) Boarding 11:59 PM Day 2 Abu Dhabi (UAE) 7:00 AM Day 3 Abu Dhabi (UAE) 2:00 PM Day 4 Sea day Day 5 Sea day Day 6 Sea day Day 7 Sea day Day 8 La Digue (Seychelles) 10:00 AM 8:00 PM Day 9 Mahé (Seychelles) 7:00 AM 8:00 PM Day 10 Sea day Day 11 Antsiranana (Madagascar) 7:00 AM 6:00 PM Day 12 Sea day Day 13 Pointe des Galets (Réunion) 8:00 AM 9:00 PM Day 14 Port Louis (Mauritius) 7:00 AM Day 15 Port Louis (Mauritius) 8:00 AM

After booking the cruise, I started looking for flights (Paris/Dubai and Mauritius/Paris). It’s peak Easter vacation time, so tickets are crazy expensive... I ran several simulations on Skyscanner and was shocked by the prices.

A direct flight from Paris to Dubai with Emirates is 1,400 € per person (one way), and the return from Mauritius to Paris (also with Emirates via Dubai) is 1,350 € per person.

Given these outrageous prices, I decided to book a flight with a layover. The best value I found was with Qatar (via Doha) for 650 € per person, with a 2.5-hour layover in Doha, and a direct flight from Mauritius to Paris with Corsair for 750 € per person.

With the More At Sea package, we had a 300 € credit per person for flight tickets (as long as we booked through NCL).

I requested a quote, and they offered: OUTBOUND: April 18, 2025 – Egyptair CDG-CAIRO 10:05 PM-2:30 AM February 19, 2025 – CAIRO-DUBAI 5:30 AM-10:55 AM RETURN: May 3, 2025 – Kenya Airways Port Louis-Nairobi 6:50 PM-10:10 PM, Nairobi-CDG 11:50 PM(+1)-7:30 AM (price: 950 € per person).

Sure, the price was good, but we didn’t want to fly with those airlines, and NCL didn’t have any other options. So, we booked our flights ourselves.

D-Day: Departure from Paris on April 18 with Qatar via Doha:

Two days before leaving, I checked in online and took the opportunity to buy seats near the emergency exits since my wife tends to get swollen legs on long flights. So, she prefers having extra legroom (cost: 132 € per person). It’s a bit pricey, but peace of mind is priceless.

Usually, when I have an early flight from Roissy, I always book a hotel the night before (near the airport) to avoid stress and not miss my flight. But since it was school vacation time and Good Friday, we decided to leave very early from home...

The flight was scheduled for 9:05 AM. We live 70 km from the airport and had to be there by 7:05 AM.

We barely slept... Up at 4:30 AM, and by 5:45 AM, our Uber was outside. We arrived at the airport (Roissy Terminal 1) by 6:50 AM.

Check-in was smooth—less than 10 minutes, and our bags were dropped off with boarding passes in hand.

This was my first time flying out of Roissy Terminal 1 since it was renovated for the Olympics. Wow, it’s a huge improvement—nothing like the old “camembert box” we used to know!

A few photos:

















Coming up: Layover in Doha

Hi everyone, I’d love to hear from your experience—does having just a carry-on bag actually save time during boarding and disembarking? Thanks in advance! Muriel

Hi there, Here’s a little recap of my cruise on the CELEBRITY INFINITY from February 14th to 23rd. Itinerary: Athens / Thessaloniki / Thessaloniki / Kusadasi / AT SEA / Cyprus / AT SEA / Rhodes / Heraklion / Athens / Athens Since the cruise ended on Monday, we had to leave the ship on Sunday to go back to work on Monday 😕 Bring on retirement! This was our 34th cruise, and the price was around 1,300 € per person for AQUACLASS. Just to remind you, AQUACLASS includes spa access, a cabin with a hydro-massage shower, and a dedicated restaurant. For once, I have to say we didn’t get a good deal—prices dropped two months before departure, and we could’ve had AQUACLASS in a guaranteed cabin for 1,000 € per person. So, I think for January/February cruises, it’s better to book last-minute. We arrived in Piraeus on the 12th in the evening. The hotel was great—"Phidias Piraeus Hotel"—close to the center, with a spacious room (upgraded by Booking to a junior suite). The breakfast was decent, and the price was 125 € for two nights, all included. The cherry on top? The hotel offers free shuttles to the cruise ship on departure day—really awesome! We’d never visited Piraeus before, and it was a lovely surprise. Not only was the weather gorgeous, but the walk was really pleasant—the port, the beach, the little streets. It was way nicer than I’d imagined! TO BE CONTINUED: BOARDING 😉

Hi everyone, I'm really tempted by the idea of French-style cruises on smaller vessels, and I'm looking into CFC. I’d love to hear your experiences and feedback. Thanks, and have a great day!

hi there A group of friends and I are going on a CroisiEurope cruise along the Danube in September, from Vienna to Bucharest. The excursions are optional and, in my opinion, pricey. I’m convinced we can manage on our own... * In Vienna, is it easy to visit the city and Schönbrunn Palace in one day? (Since we only have a day, is it better to explore the palace grounds or the interior?) ...97 € * In Bratislava, is visiting the castle and hiking in the Little Carpathians worth it? ...79 € * Budapest: Széchenyi Baths ...119 € and the Great Market Hall ...84 € * Kalocsa: the Puszta nature reserve and a horseback riding show ...76 € * Novi Sad: a panoramic bus tour followed by a walk to Petrovaradin Fortress ...41 € * Ruse: visiting the Rusenski Lom Valley ...43 € For all these cities, can we get around on our own? If so, should we take a bus, a taxi, or is it enough to be good walkers? (Share all your tips!) Thanks in advance for your feedback. Best regards

Hi Has anyone sailed with the French company CFC? What do you think? Haven’t seen many reviews about this company.

Hi everyone ... We’re planning to do the 83-day Cunard cruise ... departing from Southampton on January 10, 2027 aboard the Queen Anne ... has anyone done it ... or have any info ... or tips ... for example ... deck and cabin choices ... drink packages ... excursions ... etc. ... anything good to know about this ship??? Thanks everyone ...

😉Hi there, A few months ago, CFC put the EN VOGUE experience on sale, departing from Dunkirk. I booked this package to test the boat and onboard services for myself. I’d read a lot of reviews mentioning numerous issues on board, so I wanted to see for myself what it was really like…

Okay, I’ll stop rambling… The package included boarding at 6 PM on Friday, dinner, a show, an overnight stay, and breakfast. We chose an interior cabin for this experience—since the boat wasn’t leaving the dock, we didn’t see the point in paying more… All in all, it cost 130 € per person. My mom joined us; she got the same cabin for 130 € with no single occupancy supplement.

We’d checked in online to board faster. We took the train to DUNKIRK, then a taxi to the shuttle pavilion—7 € for the ride. When we arrived at the pavilion, we were told to wait because there was a connection issue with check-in. Great start… After about ten minutes, we were finally allowed to proceed. At the counter, they said they didn’t have our cabin cards and no record of our check-in… Very odd. With no solution, they put us on the bus and said we’d sort it out at reception. Perfect. We went through security, and they confiscated our water bottles—never seen that before! Then they said my mom had a corkscrew in her bag, so they searched it… but there was no corkscrew. Total amateur hour… They eventually dropped it.

We got on the bus for a ten-minute ride… We boarded the ship with a crew member and headed to reception. Turns out, we weren’t the only ones in this situation. The nightmare began… Only two staff members were handling all the issues, and everything seemed complicated. They told my mom her cabin had been given to someone else 😲. That was the last straw…

It took forever—they had to redo the entire check-in. Finally, they told my mom her cabin was good to go; they’d mixed her up with someone else… After a solid half-hour, we could finally head to our cabin.

I’m determined to test everything: the pool, jacuzzi, show, restaurant, spa, etc… TO BE CONTINUED

Short version: I booked through Croisières.fr, and everything went smoothly until my order was confirmed. When I requested a date change—due to administrative reasons—the sales rep initially assured me the fee would be 50 € per person, but then demanded 600 € (negotiated down to 338 €), even though the price remained unchanged. On top of that, Paul, the sales rep, was dishonest, claiming that drinks (excluding alcohol) were included and that there were "all-inclusive" packages for alcoholic beverages, which is completely false. All drinks—even water—are charged onboard. I had also requested a cabin with two separate beds to travel with my mother, a request that wasn’t honored, forcing me to sleep on a small couch. To make matters worse, all my emails and calls to customer service were ignored or handled carelessly. While the cruise itself was satisfactory—thanks to Costa for the onboard organization—I recommend booking directly with Costa to avoid these bad surprises with Croisières.fr.

Long version: I booked a cruise for two through Croisières.fr, and the process went perfectly until the final confirmation of my order, which initially reinforced my trust. However, as soon as I requested a change in departure dates—due to a delay in obtaining my mother’s ID card—the situation quickly deteriorated. During this process, Paul, the Croisières.fr sales rep, initially told me that the date-change fee would be only 50 € per person. To my surprise, I was then hit with an exorbitant processing fee of 600 €, which was eventually negotiated down to 338 €. This turnaround was all the more baffling because the new cruise offered was priced exactly the same as the original booking on the website.

The situation worsened when the cruise line later changed the dates for internal reasons at Costa. The new dates didn’t work for us at all, especially because of my mother’s non-reschedulable medical appointment. Despite my flexibility and numerous phone calls and emails, we were forced to accept these new dates against our will. It took a lot of effort to secure another slot, even though we had been accommodating on almost all other dates.

I also noticed other serious shortcomings in Croisières.fr’s sales service. Paul, the sales rep, turned out to be dishonest: he claimed that drinks (excluding alcohol) were included in the ticket price and that there were "all-inclusive" packages for alcoholic beverages. That’s absolutely not true! Without a package, all drinks—even water—are charged onboard. Additionally, I had specifically requested a cabin with two separate beds to travel with my mother. This request wasn’t honored, and I had to make do with a small couch because there was no way to set up two separate beds.

I’m willing to accept rules and constraints if they’re communicated upfront, but these crucial details were never shared with me. What disappoints me the most is how my requests were handled by customer service. None of the emails I sent received a response, and my numerous phone calls were dealt with carelessly and without any consideration. Everything was fine until the order was confirmed, and then suddenly, there was a complete lack of attention and follow-up, leaving a bitter taste.

That said, despite these issues, I was very satisfied with the cruise itself, and I’d like to sincerely thank Costa for their excellent onboard organization. Based on this experience, I strongly advise travelers to book directly with Costa to avoid the bad surprises and lack of follow-up that seem characteristic of Croisières.fr.

Hello,

We had booked a sea-view cabin through a Costa advisor in October 2023 for a departure on 13/10/24 on the Costa Favolosa, with a cruise lasting until 22/10/24. When we saw the cabin, what a disappointment: only one stool, no armchair or sofa like we were used to with Costa. The sea view wasn’t great because of a film on the porthole, and the cabin faced the crew promenade. The space between the wall and the edge of the bed was about 30 cm... not easy for getting into bed. We immediately asked to change cabins. After two days, the answer was that no cabins were available. We spent our days in the lounges because there wasn’t enough room for two people to sit—one had to sit on the stool and the other on the bed... Two days before disembarking in Marseille, reception offered us a sea-view cabin on deck 2. We asked to see it: what a difference—space, a sofa, an armchair, a stool, and a real sea view. Unfortunately, with only two days left before disembarking, it was difficult for us "seniors (85 and 73 years old)" to pack our suitcases and bags, unpack them in the new cabin, deal with the walker, and then repack two days later for disembarkation. We filed a complaint with Costa’s customer service, which responded quickly: "You found the cabin small. Please note that our cabins meet standards and are allocated accordingly. It is indeed possible to change cabins if the ship’s occupancy allows it. We offered you this change, which you later declined." In the end, they offered a "commercial discount as an exceptional gesture for booking a future cruise." This cabin 9201 is for one person, not two. The onboard staff were always as friendly and smiling as ever. There were long lines to access the buffets, so it was better to go to the restaurant at lunchtime when we didn’t have excursions. The shows were varied, and the indoor pool was very chilly. We won’t be sailing with Costa again. We’ve booked with MSC for 2025, but after reading some reviews... Mum49

Hello everyone, So happy to be back on this Forum! We’re heading off on another cruise—our 7th—after a 5-year break... We’ll be leaving from Venice on April 26th with stops in Kotor, Mykonos, Santorini, and Ancona. Could you help me plan the stops by sharing tips, tricks, and advice? For those who already know me, you know we prefer not to take the cruise line’s excursions but instead organize everything ourselves. Thanks in advance to everyone, and looking forward to chatting with you all!

Hi there, So, I booked this cruise... I know CFC gets a lot of criticism— - And that it’s not really like the ships I usually take. But the destination really interested me... So, I’m giving it a try... I’m going in with an open mind, thinking I got a good deal, so I’m not expecting the same experience as when I travel with Yacht Club or The Haven. We’ll see... soon!

After a perfect first experience as a couple with Memphis Tour in 2020—where we left an outstanding review—we’ve just returned from Egypt with our family of six plus a baby, and we have numerous complaints:

On the day our cruise was supposed to depart, the boat stayed docked in Aswan for over 24 hours without starting the Nile navigation as scheduled. We only left the next day at 3:30 PM for a quick stop/visit to Kom Ombo at 6:00 PM, followed by nighttime navigation until arriving in Esna at 2:00 AM!

The next day, we departed at 9:30 AM and arrived around noon in Luxor, where the boat docked in the middle of nowhere, 12 km from the city center!

In the end, we were charged for 4 days on the magnificent Nile but only got a maximum of 5 hours and 45 minutes of daytime navigation!

And, to top it off, there was no stop in Edfu—meaning no carriage ride to the Temple of Edfu, which was advertised as one of Egypt’s largest and best-preserved temples. Instead, without informing us, they replaced it with a visit to Esna.

During a West Bank visit in Luxor, we had to wait for our kids, who were with another guide for a longer tour. When our guide contacted Memphis Tour, they refused to let us visit the Temple of Medinet Habu (just 5 € away) on our own! We were forced to go through them and pay 25 € per person.

Instead of letting us wait in front of the temple for our kids and the other guide, they dropped us off alone for a full hour in what they called an "alabaster factory"—which was just the usual overpriced tourist shop where all guides take you.

I’ll skip the overly simplistic meal at Philae: grilled chicken and rice with no dessert or coffee. And the amateurish organization where the guide on the boat wasn’t even informed about the next day’s exact program.

Finally, despite our repeated priority requests and Memphis Tour’s promises during booking, there was no baby car seat provided for several long trips—even though the traffic is certainly colorful but not always reassuring.

Nor was the promised baby bed available on the boat—only a third adult bed. We had to insist strongly to get one.

Even though the complimentary carriage and felucca rides in Luxor were nice, they don’t make up for everything else.

This is despite the skills and kindness of the guides and boat staff.

Since 2020, we’ve sent several groups of friends to Memphis Tour for their Egyptian trips, but that definitely won’t happen again in the future.

Too bad

Hi Has anyone taken the CFC recently?

Thoughts?

Thanks

Hi there,

To celebrate an anniversary, we’re dreaming of a truly amazing luxury cruise where we’d be pampered.

We’ve already traveled in the Yacht Club on MSC. It was fantastic, especially since it was in the fjords.

But do you have any other cruise lines to recommend?

I’ve just returned from a cruise on the COSTA DELIZIOSA and wanted to share my thoughts for anyone considering this cruise line.

**Boarding in VENICE:** AVOID – it took a total of 3 hours before we could finally board!

**CABINS:** Our group had booked cabins with portholes. These were on the first deck, around cabins 1230 to 1257, and they were fine—no complaints. BUT some of us had cabins in the 13xx range, and that was a completely different story. These were right next to the engines, with an UNBEARABLE noise level!!! Those guests had to fight to get their cabins changed. One couple, after two days of hassle and endless discussions, finally got a balcony cabin. However, another couple was DOWNGRADED to a tiny INTERIOR CABIN—even though they had originally booked a porthole cabin!

COSTA clearly doesn’t care about its customers. Of course, these guests are still pursuing compensation, but their cruise was ruined.

Now, let’s talk about meals, the MY DRINK package, and the shows.

**Self-service meals:** NOT GREAT AT ALL. The buffets were chaotic—no pizza buffets like on MSC (because if you want pizza, you have to pay for it!). No pasta buffets either, unlike MSC.

**Restaurant meals:** Overall, they were okay, but whatever you do, don’t order the "3 Chefs" dishes—you’ll be very disappointed! And if you dine at the 3 Chefs restaurant, the menu costs 59 €!

**MY DRINK package:** In theory, ALL DRINKS ARE INCLUDED except for certain alcohols. They leave a large bottle of mineral water in your cabin, but if you drink it, they charge you for it despite the package. And on top of that, you’re only allowed 7 small bottles of water, while the number of alcoholic or non-alcoholic cocktails is unlimited?????

**SHOWS:** HUGE DISAPPOINTMENT! They only lasted half an hour, with no elaborate costumes, no real choreography—just one or two singers or a juggler on stage performing the entire evening’s show.

And the sound system? UNBEARABLE—so loud!

We had dinner during the second seating—which we really didn’t appreciate—and since meals ended at 10:30 PM, we’d look for a quiet spot afterward, but there wasn’t one! Music was blasting everywhere, and it was WAY too loud!

Another issue: The satisfaction survey. **Would you recommend COSTA to your friends and family?** Then the presenter gives you this whole speech about how the staff works 24/7 and that if you say you’re not satisfied, you’re punishing the hardworking crew. It’s emotional blackmail—unbelievable!!!

The staff, though, was absolutely lovely—housekeeping, waiters, everyone was so kind!

**Final verdict:** NEVER AGAIN with COSTA. For them, it’s all about MAXIMIZING PROFITS. If I ever go on another cruise, it’ll be with MSC or another line.

Hi everyone,

I’ve been thinking about an Antarctica trip for a while now and it really appeals to me, but I’m not sure how to start my research. First off, is it better to leave from Chile or Argentina (assuming we’re not departing from France)? Is it more reassuring to travel on a large ship or a medium-sized one? What aspects should I check (total number of days, number of excursions, well-known vs. lesser-known companies, local agencies, etc.)? What are the must-sees I shouldn’t miss, and what’s unnecessary? Thanks for sharing your experiences! Best, Dominique