Hi there,

Hi, I just bought a flight ticket on eDreams. My account was debited, but I haven’t received the tickets. I checked my spam folder, but no luck. Could you provide me with a contact number or a link to their site so I can file a complaint? Alternatively, if anyone has a solution, I’d be interested in getting a refund. I contacted my bank, but since the amount has already been debited, what can they do? Thanks in advance!

Hi, I made a flight reservation on Booking, but my reservation hasn't been confirmed and is still pending confirmation by the airline. It's been almost a full day now, and I haven't heard anything—I'm waiting for I don't even know what response... Will my reservation be canceled? In the meantime, I can't book another flight in case I end up paying twice... Has this ever happened to anyone? What should I do?

Hi there,

I’m starting this thread to ask for your advice on a tricky situation I recently ran into. Maybe you’ve been through something similar?

After booking my tickets for this summer, I realized I never received an email, payment confirmation, or reservation number (well, the number did appear on the page after payment, but I didn’t write it down, assuming I’d get it in the confirmation email that usually arrives right after). Even though I was charged, I have no other proof of purchase since I don’t have anything to back it up...

At the time, I wasn’t too worried—email delays had happened to me before. Worst case, I’d get it an hour later.

Except after a full day, I still hadn’t received anything, and the reservation still doesn’t show up in my personal account on the airline’s website.

What should I do?

I contacted support via message: still no reply (and they guarantee a response within two hours). I called them, but no one picked up (and on top of that, I was charged 7.5 € for 15 minutes on hold). Now I’m starting to lose my patience...

Has this ever happened to you?

Thanks in advance,

Hey everyone, We bought a ticket a month ago on Trip. It was supposed to be a flight leaving at 2:30 AM to arrive in Kuwait at 4:30 AM to catch a connecting flight with the same airline (Kuwait Airways) at 8:30 AM the same day, arriving in Paris at 12:45 PM. But Trip just informed us that KA "modified" the first flight to depart at 1:20 PM, which means we’ll miss the second leg of the journey. No alternative offered for that portion. After checking, the only solution is to take the flight the next day—so more than 17 hours of layover. We have to go back to work the next day, even though we’d planned a rest day. Trip’s only options are to cancel or accept the change!!! We asked them to propose an alternative flight, but their response was to contact the airline. We did, and their answer? Wait a bit longer for the final schedule!!! From my research, this counts as a cancellation or at least a delay of over 3 hours, so the airline is obligated to find us an alternative flight and compensate us. Has anyone had this experience with this airline or another? Any advice? Thanks in advance

Hi, I just booked a trip to Vietnam on OPODO. The reservation is confirmed, but I can't figure out if they send an e-ticket and when? The site is pretty unclear, and it's hard to get information. I couldn't find any answers on the forums about e-ticket issuance. The airline used is Turkish Airlines, but it's the travel agency (so OPODO) that issues the tickets and sends them to the customer. If anyone has any info or has had a recent booking with OPODO, thanks in advance. Have a good evening

Hi there, I’m facing a rather unusual issue with SAUDI AIRLINES. I booked a flight to Jakarta with a layover in Jeddah for July directly on their website on February 25th, paying for our three tickets via PAYPAL. I quickly received confirmation that my flight was booked and our e-tickets were issued. However, after several days, I noticed we were never charged for the tickets, and I saw on our PayPal account that the payment authorization was still pending.

At first, I chalked it up to cross-border or banking delays… but since I use PayPal often and the debit from my bank account is usually almost immediate, I called PayPal. They told me that neither they nor I had anything more to do: when a transaction is paid using their solution, the payment is systematically validated by the seller before the transaction (an automated process, I imagine). However, PayPal confirmed that SAUDI hadn’t done this and that they had a month to do so, otherwise the transaction would be canceled by PAYPAL and SAUDI wouldn’t receive the funds. There must have been a technical glitch because normally, I shouldn’t have received the tickets until they had received the payment.

Given the reviews I’ve read about their customer service, I’m worried they might cancel our tickets without notice once they realize their mistake—or that they’ll ask us to pay the amount at that point (since the closer we get to the date, the higher the price goes).

So, I’ve been trying to contact them nonstop via their app (I’ve submitted about 10 tickets), I’ve called them, messaged them on Messenger and Instagram, and so far, I haven’t gotten any response. Either they don’t read my message to the end and just reply that the flight is confirmed + resend the tickets, or more recently, they tell me the issue is being handled by another department. We tried calling them again on Saturday, but no luck—the French-speaking agents were always busy. On Messenger, they keep asking for the secret code sent by SMS at the start of the conversation, but of course, I never receive anything even though my number is correctly registered in my SAUDI account.

I don’t know what else to do, and I’m not sure if I’m right to worry they might cancel our tickets.

I’m afraid this could jeopardize our dream trip, for which I’ve already booked hotels and activities… and we were really looking forward to it.

I hope you can shed some light on this?

Thanks for taking the time to read this

So, even before starting my explanation, I’d like to introduce myself since this is my first post on the forum :) I’m Jérôme, a huge Asia enthusiast, and I’m currently in the process of moving to Japan with my family in 2028.

Now, onto the topic :)

We’re a family of four traveling together to Seoul, with two separate bookings.

Our original itinerary was: Madrid → Doha → Seoul (March 23–24)

The issue is that our entire outbound flight was canceled, and the airline simply rescheduled the Madrid → Doha leg. Now we’re left with an incomplete journey, with no solution to reach our final destination (Seoul).

Since then:

- Can’t modify flights online (technical error every time) - Can’t get help via chat or WhatsApp - Phone support is unreachable, and the usual French number isn’t working right now

We don’t want a refund. We just want to be rerouted to Seoul, as our original ticket promised.

We’re flexible:

- On dates (we can leave on March 21 or 22 instead of the 23rd) - On the itinerary (different layovers if needed)

Have any of you dealt with this before? Do you know how to unlock a booking in this case or get a rerouting? We’re considering going straight to the airport to resolve it at the Qatar Airways counter....

Thanks so much for your help! 😊

Hello, We’re planning to fly from Paris to Bangkok at the end of June with my wife, our daughter, and the baby who’ll be 4 months old by then. The baby won’t be born for another 2 months, and I was wondering if it’s possible to book the 3 flight tickets now and add the baby after the birth? I read that a ticket isn’t necessary for babies. Can you confirm this for me? Is there a risk that in 2 months they’ll tell me the flight is full and we can’t add our baby? Finally, is it possible to reserve a seat in the first row (where there’s the most space) right now? Thanks so much for your help

Hi, I’m planning a trip to Australia—Paris to Melbourne. I’m flying with Etihad and have a 1-hour connection in Abu Dhabi. Does that seem doable to you? Thanks for your feedback and experiences!

Hi, I know this topic has already been discussed, but in a rush, I booked a flight ticket with my married name (on my passport it’s noted as "married name X"). I’m flying with Oman Air, but since I booked through Expedia, they refuse to change it to my maiden name. Can I still travel? I’m really panicking!

Hi,

Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.

Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.

Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.

Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??

Wishing all these travelers courage, patience, and success in making it back home.

...

Doha Airport on October 21, 2025:



...

Hi, I need your help because I’m stuck. I booked 6 flight tickets to Palermo on August 6th through the Lastminute site. The flight is operated by Air France, and I just realized my name is wrong. I immediately contacted Air France, who told me it’s up to Lastminute to make the change, but they say it’s Air France’s responsibility. I’m really anxious because I’m traveling with my two kids. Can you help me? Thanks

Hi there,

Have you ever traveled with this airline? It seems like they have a real monopoly on some destinations and are also much cheaper.

Thank youuuu.

Hi everyone,

I booked a flight to Bali in December through an online travel agency. I received my reservation number but not the e-ticket, so I wanted to check everything on the airline’s website (Qatar Airways).

On the airline’s site, for each of my flights, I see the status "confirmed" and an e-ticket number. However, I can’t generate the ticket. Should I be able to generate it, or are the e-ticket numbers enough?

Also, when I check the passenger information, the "title" field is grayed out and can’t be completed, even though it’s marked as mandatory. Is this a problem? Can I wait until check-in at the airport? Should I contact the agency or Qatar Airways?

Thanks in advance for your help! !

Hi,

I swapped my first and last name when I made my reservation. I’d like to know if this could cause any issues for boarding or not? I have a layover in Istanbul on my way to Dubai.

Could you please point me in the right direction?

Thanks in advance

Hi there, I booked 4 flight tickets with China Eastern. Unfortunately, I swapped the first and last name for one of them. Do you know if I can contact them to get it corrected? Thanks!

Hi there, I just booked a round-trip flight from Brussels to Da Nang on eDreams, with a layover in Hong Kong on Cathay Pacific. Does anyone know the check-in procedure for these flights? 1) For flight CX294 BXL-HKG, I’ll need to check in on the Cathay Pacific website, 2) For the next flight CX5552 HKG-DAD, what should I do? I only have a 2h25 layover. Will I need to collect my luggage, go through immigration, and then recheck in at the airport counter, etc.? I’m pretty worried about this layover—I thought check-in could be done on the airline’s website and that my luggage would be transferred automatically during the layover, like with most other airlines... Thanks so much for any help from those who’ve been in this situation!

Hi everyone! It feels really strange to be back on Voyage Forum after such a long time.

A quick question for the pricing experts out here 😉

I’ve been running some simulations for a Singapore Airlines flight, and I found THE perfect one for me! But here’s the thing: the simulation for 1 passenger is 978 €, and for 2 passengers, it jumps to 2,208 €. Where do those extra 252 € come from?

Yeah, I know I could book two separate reservations...

Thanks for your insights...

Hi, I’m heading to China at the end of March and I’ve got the question in the title.

Chinese airlines only sell the most expensive tickets on comparison sites or their websites outside China. For the best prices, tickets need to be bought in China. Has anyone ever bought a domestic flight there through a local agency or online? Same question for trains.

Thanks

Good evening. I hope you're all doing well. Sorry in advance—my message will be a bit long, and sorry for any spelling mistakes.

So, here's the thing: I booked a flight ticket through an intermediary to go to Réunion from November 29th to December 16th. This evening, I was checking the dates and times of my flight, and—WHAT A NASTY SURPRISE!!

My outbound ticket is correct—no issues, the day and time match perfectly. But there’s NO flight at the time listed on my return ticket!!! I thought it must be a glitch. I refreshed the page several times, cleared my history, and even searched on other sites and in private browsing.

But it’s still the same—no flight on December 16th leaves at the time shown on my ticket. I went back to the intermediary’s site, then checked the airline’s website, and I had the idea to try December 15th for the departure—and BINGO! The return flight time, the airline, the type of plane—everything matches.

I realized then that the site that sold me the ticket made a mistake on the return date. I don’t know what to do because I can’t get anyone on the phone.

Since the error is on their end, are they obligated to change my flight to December 15th, or do I have to pay for a new ticket?

If I ask them to put me on another flight on the 16th, will I have to pay fees or not?

I’m completely lost and pretty upset, so if you have any answers to my questions, I’d really appreciate it. Thanks in advance!

Hi,

A pretty serious issue has come up in the past few weeks for traveling to Tanzania.

What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php

Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!

Loïc

Hi,

Icelandic airline Fly Play has ceased all operations with immediate effect. 400 employees were laid off this morning, all flights have of course been canceled, and thousands of passengers are left without solutions. It operated flights to several European countries and the USA, including France from Paris Charles de Gaulle :(

Supposedly modification insurance = big scam, let me explain:Hello,

I’ve been an Edreams customer for decades, spending tens of thousands of euros with them. For this latest trip, we knew our departure date but weren’t sure about the exact return date. So, we booked tickets supposedly "Modifiable sans frais" (fee-free modifiable).

We left on September 3rd, and a week before the initially booked return date, we finalized our schedule. I went to my booking to make the change. And then... I found out that if you’ve already taken your outbound flight, you can no longer modify the return flight!!!!!!!

Like most people, I didn’t read the long, complicated, and tedious fine print in the terms and conditions—which I later took the time to go through. Here’s an excerpt: "Flexible Name Guarantee Our Superflex fare includes a Flexible Name Guarantee that allows customers to change the full name of one of the passengers on their flight tickets. This contractual guarantee takes effect at the time of booking and expires 24 hours before the start of the trip, determined by the date and time of departure of the first flight included in the booking."

In short, I paid an extra 500 € for this insurance (for 4 tickets) that’s absolutely useless.

In my opinion, when I book a modifiable ticket, it’s PRECISELY BECAUSE I KNEW I’D NEED TO CHANGE MY DATE ONCE I ARRIVED AT MY DESTINATION.

But I learned that this insurance stops 24 hours before departure.

So, if you’re thinking of changing your return dates after you’ve already taken your outbound flight, well, this insurance won’t work—and they make sure not to clearly explain that to you.

So, dear EDREAMS, thank you for being my booking portal for 15 years. I’ve traveled all over the world (74 countries visited—who can top that?), spent a fortune on your site, and I’m saying "Adios". On top of that, I’ll take care of your online reputation since it’s my job (digital marketing).

Hasta la vista

Hi! Sri Lanka has announced it could run out of fuel in the coming weeks if the Strait of Hormuz remains blocked. The government has implemented a mandatory four-day workweek to save oil, and there are long lines at gas stations due to fears of an early shortage. In Vietnam, the government has warned all airlines that flights will need to be reduced due to a lack of kerosene. The country imports two-thirds of its jet fuel from China and Thailand, but both countries have now banned exports out of fear of domestic shortages. The state is asking airlines to plan ahead and park aircraft to drastically reduce operations, starting with domestic flights and then international ones. International carriers will also need to cut back on their rotations. This will begin in the coming days. 🙁

Hi there,

We're planning to visit Yellowstone between mid and late September (yes, I'm leaving it to the last minute for bookings...). I was initially planning to arrive and depart from Salt Lake City, which I’d also like to explore. It turns out that flights to SLC are 300 € more expensive than flights to Jackson Hole, even though the connection goes through... SLC! I’ve checked on several comparison sites from different locations, and these prices remain pretty consistent.

Does anyone know what it would cost if I skip the connection to Jackson Hole from SLC to take advantage of the cheaper fare and then fly back from JH instead?

Thanks in advance!

Sylvain.

Hi everyone,

I have a Ryanair flight scheduled for 10/14 (outbound, returning on the 16th) from Charleroi in Belgium. A strike is confirmed, and the airport will be closed on the 14th. But Ryanair is still saying the flight is confirmed. I get that they’re trying to make us change and pay extra fees rather than wait for the free compensation.

If I make a new booking, can I still claim a refund for the first one?

Thanks in advance for your help—this is the first time I’ve faced this situation.

Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight. I booked my ticket. I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?). Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket? Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.

Thanks in advance!

Hi, I’m traveling to New Zealand in January 2026 with Lufthansa. To check the allowed baggage dimensions, I went to my "booking" account on the Lufthansa website. And that’s when I discovered that my last layover, the Zurich-Bordeaux flight operated by Swiffairlines, was canceled. I never received an email, and even worse, it’s not even noted on my booking. So I contacted Lufthansa. They told me that for now, there are no other flights but that there will be by the time I leave. They advised me to call them every week to get a flight. What do you think of their response? Has this ever happened to you? Emilie

Hi,

I received an email from the airline saying my return flight was canceled and rescheduled to another flight.

Nothing about the connection in France...

I checked my passenger file, everything is the same as when I first booked.

I asked for an explanation by email.

They replied that my original flight was canceled and that I should sort it out with Air France since I bought the ticket through their site.

I called Air France. Finally got through to someone. The agent checked my file and told me there were no changes and therefore couldn’t reschedule my flight.

I checked my file again: the flight is the same as on the day I bought it.

They suggested I change it by paying!!!

I forwarded Air Mauritius’s emails to Air France. Waiting to see what happens next...

Have you ever had this kind of problem? What’s going on with Air Mauritius? Have they become a third-rate airline that’s absolutely not recommendable?

Thanks for your thoughts and any attempts at explaining this...

(The Air Mauritius flight is no longer for sale on Google Flights. The replacement flight isn’t either... Yet it still appears on the Air Mauritius site as the replacement flight.)

Hi everyone,

So glad to see this forum still so active!

Quick question for those who’ve recently traveled to Australia: I found a Singapore Airlines flight from Marseille/Frankfurt/Singapore/Sydney for 1425 € round-trip (from 11/10 to 12/8).

Do you think that’s a good price??

I checked directly on the Singapore Airlines website, but the price is way higher than on the comparison site.

Thanks for your input!