Discussions similar to: Salon Bourget est parti Post unique
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EasyJet in Nice: Fight Over Refusal to Pay Baggage Fee
The couple involved refused to pay the extra fee demanded by the flight coordination company. Things quickly escalated. It got so bad that the man ended up physically fighting with an airport agent, even rolling on the ground.

https://www.nicematin.com/faits-divers/il-refuse-de-payer-un-supplement-bagages-le-litige-se-termine-en-bagarre-a-l-aeroport-de-nice-999711

If you can’t afford to pay for your luggage, don’t travel 😡. What’s next? Are they gonna hit the tour guide in Mykonos because the price of the tour went up without warning 🤪?

A heads-up to all EasyJet travelers: baggage checks are more strict than ever!
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Premium Economy classes
Hi everyone,

You’re probably aware that Premium Economy classes are becoming more and more common among regular airlines. I wanted to get your thoughts—do you think the value for money is good? Personally, I’ve tried British Airways and Emirates Premium Economy, and I absolutely loved them! I do wish we had access to Fast Track and/or the lounge, but otherwise, I really think it’s an excellent alternative. Photos of Emirates PE
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A little story about a layover in Istanbul.
Hi everyone,

Since it’s a hot topic, yet rarely shown, and since there’s quite a bit of criticism and prejudice around it—and since I’ve had three in ten days—I’m going to talk about layovers at Istanbul Airport, especially with Turkish Airlines. This is a common scenario for forum members planning trips to Central Asia, the Caucasus, but also Japan, China, Australia, Africa, and more.

It all starts on a plane beginning its descent, knowing that the approach to Istanbul Airport is always quite long—about thirty minutes. Through the windows, if you’re lucky, you get a view of the city. You need to know a little to get your bearings, but here we’re on the side of Sabiha Gökçen Airport, south of Istanbul on the Asian side. You can spot the Bosphorus, the Golden Horn, and Fenerbahçe’s football stadium.



Landing over highways with three times four lanes, and then the airport tarmac for the taxi phase. This can take a while—sometimes nearly half an hour—but this morning, luck was on my side: barely more than 10 minutes. It’s rare now for Turkish Airlines planes to unload via pax buses, so we got a jet bridge. Avgeeks will immediately notice they’re not in Europe anymore but in another world: Pobeda, Belavia, and plenty of more exotic airlines. As the captain seriously put it in his final announcement after thanking the kids, it’s the “crossroads of the world.”

We suddenly step into a massive corridor, an endless, bright hall, usually deserted, and turn left or right—I think it’s always left for the flights I take, heading toward “transfers.” The walk is supposed to take a good ten minutes at worst. Watch out for airport vehicles—they come fast and don’t honk.



Here’s where it gets interesting: Istanbul has always had a bypass for short layovers, something you never hear about on forums. In the past, you had to bolt out of the jet bridge like a rocket and vaguely show your boarding pass to an attendant before sprinting. But now it’s institutionalized, and there’s signage that spares you from running all the way to the main security check. Until recently—at least the last time I did this—it even let you skip all formalities, dropping you like a wild dog into the departures area, which is spacious enough to stretch your legs!



A heads-up for the young and the not-so-young: even without the bypass, if you’re under 5 (accompanied), over 65 (alone), you get fast track. That saves you a few hundred meters and possibly some waiting time, though I’m less sure about that. The entrance honestly looks like an amusement park, though.



So, not young enough, not old enough, I keep going. I pass by dozens of passport control booths (in blue) and reach the transfer security checkpoint (in red). There’s a fast track for Business and Gold passengers—in my case, I’m both—but since it’s at the wrong end for my direction, it wouldn’t even be worth it. It’d just be a frivolous sprint. None of this is crowded at all; the wait lasted about a minute. You have to take out your laptop at this checkpoint—not all of them—but you haven’t had to take out liquids for a while in Istanbul. A hallway, an escalator, and then—bam—you’re in the Dubai-esque hall. One look says it all. Everything sparkles, everything’s expensive. *Very* expensive. Just for show, I spot a sandwich for around 12 €, and some simits for about 4 € (it’s in TL, but that’s roughly the conversion).



So, I head to the lounge—or one of the lounges—at Turkish Airlines, upstairs. Here too, there’s a priority entrance for families and people with reduced mobility, and an extra hundred meters for everyone else. A few of us seem to have had the same idea, and the twin lounges are under renovation for three months. One is for Business Class passengers, the other for Miles & Smiles and Gold members. They’re nearly identical. Needless to say, it’s packed—just as crowded in one as the other. There are *tons* of Business Class passengers on Turkish Airlines. I assume some other airlines’ passengers are mixed in, but not enough to explain the crowd. It’s as busy as Gare Montparnasse on a holiday departure day, and the 5 or 6 food counters, along with the salad and dessert buffets, are struggling to keep up. I didn’t dare ask to access the shower area, but I’ll admit the Wi-Fi works without the torturous maneuvers it required just a few months ago. Later, I’ll have to watch for the gate for my destination—Warsaw. With my usual luck, it’ll be in the F double-digits, the farthest ones, listed as 15 to 19 minutes away. That said, once you reach the end of that dead end, there’s plenty of quiet space with power outlets. Because here, there’s high demand for kilowatts.

My reporter’s conscience doesn’t go so far as to guide me here—I’ve covered the free access up to the iGA lounge, which has a good reputation but costs nearly 100 € for three hours. Maybe another time, on a promo day—I’ll keep an eye on their site. The piano starts playing “Bésame Mucho,” so I’ll pause my story here.



Michel
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Scam: Cathay Pacific Refuses to Comply with European Law
On February 19, 2025, we traveled on Cathay Pacific flight CX702, which was supposed to take us from Bangkok to Paris Charles de Gaulle, with a transfer via their Hong Kong hub.

The departure from Bangkok was scheduled for 7:15 PM, with an arrival in Hong Kong at 11:05 PM local time.

The layover was supposed to last 1 hour and 10 minutes, and we were due to take off for Paris on flight CX261 at 12:15 AM, with a scheduled arrival at CDG at 7:35 AM local time.

From Bangkok, flight CX702 took off over an hour late. The scraps of information provided didn’t give us any real idea of the reason for the delay or whether we’d make our connection in Hong Kong on flight CX261.

Then, on the plane, the CX702 crew couldn’t tell us anything about the connection or confirm that our luggage would be transferred to Paris (we were pretty worried, as our bags contained research materials and results).

Upon arrival in Hong Kong, we were immediately told—without any explanation—that we wouldn’t be taking flight CX261!

The staff then rushed us through the airport corridors, past Chinese police checks, after handing us two non-regulation flight tickets for CX289 to Frankfurt instead of Paris.

These tickets were scribbled in ballpoint pen, with a departure time that had already passed and no gate information.

The plane took off on February 20, 2025, well after the scheduled 12:15 AM departure. We landed in Frankfurt around 7:00 AM local time.

From there, after going through additional security checks and completely exhausted from the journey, we had to walk through Frankfurt Airport’s endless corridors—only to find out we’d been dropped off at the opposite end from the gate for flights to CDG.

Not to mention, when we reached gate A01, we were told we had to backtrack to gate A24. And as if that wasn’t enough after 15 hours of travel, the gate changed again without any announcement or email.

You’d think Cathay Pacific’s management would know how long these walks are...

In the end, we arrived at Paris CDG at 1:30 PM—six hours later than scheduled, with an extra layover in Frankfurt.

Discussion: Cathay Pacific informed us via email on February 19—while we were already in the air—that our connection had been canceled for "commercial and operational reasons."

Yet, the plane for flight CX289 was full of passengers, so there was no reason the original flight CX261 couldn’t have been delayed. We concluded we were victims of overbooking—without being told!

Especially since the rerouting to Frankfurt seemed well-rehearsed...

Regarding the overbooking, our tickets were flexible, and we paid an extra 220 € for that.

We should *never* have been overbooked!!!

I also want to let other travelers know that Cathay Pacific initially told us via email that our delayed arrival in Paris would be at 10:30 AM instead of 7:35 AM.

We immediately arranged for colleagues in Paris to pick us up at that time.

Except the arrival time was changed *again* to 1:30 PM. And by then, we couldn’t get home before the evening of February 21, with all the extra costs that entailed.

Back in Frankfurt, we were stuck waiting from 7:00 AM to 12:15 PM on some of the most uncomfortable seats, with no refreshments, snacks, or assistance—right in the middle of the constant flow of travelers heading for short- and medium-haul flights. The least they could’ve done was let us into the international lounge, which would’ve been far more suitable for exhausted, freezing travelers. Right?

On this point, European law states that if an airline fails in its obligations, passengers can claim full compensation for material and moral damages without a cap. Moral damages can also be compensated (CJEU, October 13, 2011, case C-83/10).

And whether Cathay Pacific’s management likes it or not, commercial or technical issues causing flight cancellations or delays *do not* count as "extraordinary circumstances" that would exempt the airline from liability (CJEU ruling, November 19, 2009).

Most importantly, due to the over 6-hour delay and the distance between the departure airport and CDG, we should have been compensated at least 600 € per passenger under European law (Article 7 of Regulation (EC) 261/2004).

But that’s not possible because Cathay Pacific refuses to comply with European legislation guaranteeing compensation for travelers affected by such delays.

To bypass passenger rights, Cathay Pacific evades responsibility by claiming that, as a Chinese company headquartered in Hong Kong, it isn’t bound by European laws.

Yet that doesn’t stop them from enjoying commercial advantages by operating a French subsidiary for passenger transport, registered in the trade register and based in Neuilly-sur-Seine.

So it *is* subject to European law!!!

Air travelers are thus victims of Cathay Pacific’s strategies to circumvent European law...

In our case, we had to endure the cancellation of our access to flight CX261, an imposed layover in Frankfurt, no minimal assistance during the 5-hour wait in Germany, a delay of over 6 hours upon arrival, and the costs of an extra day to get home.

And as if that weren’t enough, we also suffered moral and financial damages due to the airline’s blatant disregard for its customers!

The fact is, Cathay Pacific and its executives subjected us to these damages because of an overbooking policy hidden from customers. We weren’t informed of our rights, the reasons for the delay or rerouting, or given any assistance during the imposed layover. We weren’t even refunded the extra we paid for flexible tickets—what was the point of that when overbooking was clearly planned?

And on top of it all, they excluded us from European law, which would’ve allowed us to be compensated 600 € each for the delay—totaling 1,200 €.

We wrote three times by registered mail with acknowledgment of receipt to Cathay Pacific’s Group CEO, the France Regional Director, and the head of the French-registered subsidiary.

No response—except an email refusing to comply with European legislation!

Given this policy of circumventing European law and passenger protections, Cathay Pacific’s online and in-agency flight offers *must* clearly inform customers that in case of delays, cancellations, or rerouting, they won’t be compensated by the Chinese airline!!!
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Which airline for Paris-Tokyo in business class?
Hi there,

My daughter, wife, and I are starting to plan a two-week trip to Japan for... April 2026. My wife wants us to really treat ourselves, so we’re considering business class (we usually fly premium economy or even economy). Since we’re departing from Paris and want a direct flight, we have three options: JAL, ANA, or Air France.

I’ve flown Air France in business quite a bit for work, and I do find it very comfortable. But I wonder if I’m just defaulting to a national bias—maybe the other two airlines have advantages I’m not considering.

If I’m looking at criteria like: - Comfort (especially for sleeping) - Meals - Entertainment

Any advice? Personal experiences? Have any of the three airlines updated their business class on this route recently?

Thanks! !
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Transfer time at Terminal 1 Frankfurt
Hi there, I’m flying from Marseille to Bali this year and have a 1h30 layover in Frankfurt, from Terminal 1 to Terminal 1. Do you think that’s enough time, considering I don’t know the airport or the language? Thanks. »
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Which airline for Seoul?
Hi there,

When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
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Connection time in Abu Dhabi
Hi, I’m planning a trip to Australia—Paris to Melbourne. I’m flying with Etihad and have a 1-hour connection in Abu Dhabi. Does that seem doable to you? Thanks for your feedback and experiences!
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Are there flights arriving in Urgench and returning from Tashkent?
Hello, As a senior woman, I’m planning a 3-week solo trip (late April or early May) to explore the country by public transport, visiting the main cities (Khiva, Bukhara, and Samarkand), the Ferghana Valley, and if possible, the Aral Sea. I’m reaching out to the community to see if there are flights arriving in Urgench and returning from Tashkent—or the other way around? Thanks in advance to anyone with insights! 😉
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Which return flight ticket to Colombia is fully refundable?
Hi there,

I’m flying to Bogotá with a one-way ticket in early January. A friend told me that I’ll likely have trouble boarding in France if I can’t show a return (or onward) flight out of Colombia. He was in the same situation but from the US and had to buy one at the airport before leaving.

So, I’m thinking of buying a ticket that I can get refunded once I’m there. Are there still airlines that offer full refunds without any reason? Is there a legal timeframe within which I can do this?

Thanks!

Levelo.
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Connection time Kuala Lumpur / Bali
Hi everyone.

I’m planning to go to Bali in May via Malaysia Airlines. As a major stress-case, I’m not sure if my connection time is enough.

I arrive from Paris at 6:10 AM at Kuala Lumpur Terminal 1—and I leave from the same terminal, same airline, at 9:00 AM (so a 2h50 layover).

Do you think that’s enough?
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Flight refund due to war in the Middle East
Hello, Hi there,

I have a flight scheduled for next week with a layover in Muscat (Oman Air). Given the current situation in the region, can I request a refund for my ticket based on the risks involved?

Thanks for your helpful comments! :)
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Brazilian airline GOL announces European routes
Hello, some (potentially) good news for Brazil lovers—GOL airline is launching a route to Europe from Rio, starting in September for Lisbon, then Paris at a later date that hasn’t been announced yet. They’ll be using their new A330-900 neo. No prices have been announced so far, but hopefully we’ll find direct flights from GIG at a more interesting fare than AF or Latam…
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Which is the most reliable airline for domestic flights in Australia?
Hi there,

Since I’m not familiar with Australian airlines, I’d appreciate some advice.

I need to book a domestic flight from Adelaide to Sydney quickly, and I see Jetstar, Virgin, and Qantas as options. On paper, Qantas’s schedule and price are less appealing.

Which of the three is the most reliable (fewer flight cancellations, since this is the last flight of the day) and easiest to book on their website?

Thanks!
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Flight ticket prices for Japan in autumn
Hi, I was thinking of going to Japan in October, but the prices are currently insane—direct flights from Paris to Tokyo are around 1600-1800 €! Is it always like this, or is it just because I’m planning too far ahead? Thanks
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Luxair: Questionable seat assignment practices
I’m booking a flight operated by Luxair for my wife and me. 30 hours before the scheduled departure time and as requested by them, I complete the online check-in. I’m then offered the option to choose our seats. Looking at the cabin layout, I see that two seats have already been assigned to us—one in the middle of the cabin on the left side, the other at the back of the cabin on the right side. I notice that both have an adjacent seat available, along with dozens of other seats.

I move one of the seats so we can sit together on the plane... and I’m charged 19 €! When I complain, Luxair (or rather, the platform) responds that there was no way to get adjacent seats.

This tactic to push passengers into pre-reserving seats for a fee is really bordering on a scam! And now I’m getting messages encouraging me to upgrade my seats!

Basically, airlines keep prices low but do everything to pressure us into paying for extras.
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Very short layover at Doha Airport
Hi there

I completely forgot the transit procedure at Doha Airport and I’m a bit worried because I only have 1h30 to change planes, since my first flight was rescheduled. My flights: Barcelona/Doha: arrival at 6:15 AM Doha/Bangkok: departure at 7:50 AM

We only have carry-on luggage. Will they be checked again? Do we have to go through security again? Are the connections smooth and well signposted? Finally, is it common in this situation to ask a flight attendant for help?

Thanks! 🙂
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Flights to Salt Lake City or Jackson Hole
Hi there,

We're planning to visit Yellowstone between mid and late September (yes, I'm leaving it to the last minute for bookings...). I was initially planning to arrive and depart from Salt Lake City, which I’d also like to explore. It turns out that flights to SLC are 300 € more expensive than flights to Jackson Hole, even though the connection goes through... SLC! I’ve checked on several comparison sites from different locations, and these prices remain pretty consistent.

Does anyone know what it would cost if I skip the connection to Jackson Hole from SLC to take advantage of the cheaper fare and then fly back from JH instead?

Thanks in advance!

Sylvain.
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Booking issue with domestic flights on Lion Air
Hi Community,

I'm having trouble booking a domestic flight from Jakarta to Tual for September on Lion Air's website. The site keeps glitching. When I use a comparison site, the flight shows up just fine. I'd prefer to book directly on their site rather than through a comparator. Is anyone else running into this issue right now?

Thanks!!!!
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Help with Bangkok flight on Oman Air
Hi, I’m looking for a solution for my flight—I’ll explain my situation.

I live in the French overseas territories, so I have a flight from St. Martin to Orly. Early September is cyclone season. If there’s an alert or cyclone, my flight could be postponed.

I’m considering connecting with a flight from CDG to Bangkok. I’d have to buy my second flight as open-ended, otherwise I’d lose it—it’s not the same airline. I found a good price on Oman Air, Economy Comfort option. Change fees are only 20 OMR—basically nothing. Then there’s the option for a paid upgrade: would that mean the price gets adjusted on the day of the flight?

If I’ve made myself clear, do you have any other solutions? Please—thanks!
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Self-transfer in Jakarta and visa requirements
Hi, I'm flying from Hanoi with VietJet Air and have a 5h30 self-transfer in Jakarta before continuing to Doha with Qatar Airways. With checked baggage. My questions are: Can I get my visa on arrival, or do I need it before departure? And do I have enough time to get the visa, collect my bags, and check in for the next flight in 5h30? If you've done this before, how long do you think these steps take?

Thanks so much in advance for your replies—it's pretty urgent!
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Best route to get to Casablanca from Bayonne
Hi there, For the upcoming All Saints' holidays in 2025, I’m heading to Casablanca to join a friend who’ll be working there for a year. I’m based in Bayonne—what’s the most convenient flight option? Should I depart from Bordeaux or Bilbao?

Is it worth flying to Rabat first and then taking the train to Casablanca?

Thanks for your insights! Laurence from Bayonne
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Flying Blue Gold and Platinum status with Air France
Hi, I have a question about Flying Blue Gold and Platinum status. From what I understand, once you reach Platinum status, if you don’t earn another 300 XP within a year, the XP counter resets to 0, and you stay at Gold the following year. But after that, you drop to the lower level if you don’t reach 180 XP. So, wouldn’t it make more sense to stay Gold, with, say, 290 XP, where the counter drops to 110 XP, meaning you’d only need 70 XP to maintain Gold?
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Your thoughts on IndiGo airline
Hi there,

Have you ever traveled with this airline? It seems like they have a real monopoly on some destinations and are also much cheaper.

Thank youuuu.
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Question about name matching between flight ticket and passport
Hi there,

We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)

Thanks for your feedback.
Open
Upcoming Jet Fuel Shortage in Vietnam and Sri Lanka
Hi! Sri Lanka has announced it could run out of fuel in the coming weeks if the Strait of Hormuz remains blocked. The government has implemented a mandatory four-day workweek to save oil, and there are long lines at gas stations due to fears of an early shortage. In Vietnam, the government has warned all airlines that flights will need to be reduced due to a lack of kerosene. The country imports two-thirds of its jet fuel from China and Thailand, but both countries have now banned exports out of fear of domestic shortages. The state is asking airlines to plan ahead and park aircraft to drastically reduce operations, starting with domestic flights and then international ones. International carriers will also need to cut back on their rotations. This will begin in the coming days. 🙁
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Qatar Airways: cancellation and incomplete rescheduling
So, even before starting my explanation, I’d like to introduce myself since this is my first post on the forum :) I’m Jérôme, a huge Asia enthusiast, and I’m currently in the process of moving to Japan with my family in 2028.

Now, onto the topic :)

We’re a family of four traveling together to Seoul, with two separate bookings.

Our original itinerary was: Madrid → Doha → Seoul (March 23–24)

The issue is that our entire outbound flight was canceled, and the airline simply rescheduled the Madrid → Doha leg. Now we’re left with an incomplete journey, with no solution to reach our final destination (Seoul).

Since then:

- Can’t modify flights online (technical error every time) - Can’t get help via chat or WhatsApp - Phone support is unreachable, and the usual French number isn’t working right now

We don’t want a refund. We just want to be rerouted to Seoul, as our original ticket promised.

We’re flexible:

- On dates (we can leave on March 21 or 22 instead of the 23rd) - On the itinerary (different layovers if needed)

Have any of you dealt with this before? Do you know how to unlock a booking in this case or get a rerouting? We’re considering going straight to the airport to resolve it at the Qatar Airways counter....

Thanks so much for your help! 😊
Open

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