Discussions started by Pasfour

I’m booking a flight operated by Luxair for my wife and me. 30 hours before the scheduled departure time and as requested by them, I complete the online check-in. I’m then offered the option to choose our seats. Looking at the cabin layout, I see that two seats have already been assigned to us—one in the middle of the cabin on the left side, the other at the back of the cabin on the right side. I notice that both have an adjacent seat available, along with dozens of other seats.

I move one of the seats so we can sit together on the plane... and I’m charged 19 €! When I complain, Luxair (or rather, the platform) responds that there was no way to get adjacent seats.

This tactic to push passengers into pre-reserving seats for a fee is really bordering on a scam! And now I’m getting messages encouraging me to upgrade my seats!

Basically, airlines keep prices low but do everything to pressure us into paying for extras.

Hello, I'm considering doing the "Ruta de la Plata" next September. The plan would be to fly into Madrid, head up to León via Segovia and Valladolid, then down to Huelva before returning to Madrid for the flight back. We're in our seventies and limit ourselves to easy, short walks. For accommodations, well-maintained hotels or guesthouses would suit us, and we'd also like to try 2 or 3 paradores. How many days do you think we should allow for this trip? A round-trip flight to Madrid seems the most practical. We've already explored Andalusia but might consider stopping in Seville or Córdoba again. Thanks to anyone who can advise us on the timing, itinerary, or must-see spots...

Hello everyone, We came back enchanted from our first trip to Namibia and we're already thinking of going back. We did the classics: Etosha, Twyfelfontein, Sossusvlei, Deadvlei... Our guide suggests doing the Caprivi Strip over 10 days, alternating 2 nights in a lodge and 2 nights in a tent. Given that we love landscapes but especially wildlife observation, I wonder if after spending 4 nights in Etosha and having visited Botswana twice, Caprivi offers different animals to see and if the wildlife is generally abundant. The videos I've seen online don't really captivate me. It seems quite similar to the Okavango Delta. What do you think? Are there other circuits we should prioritize? Both in our seventies, we prefer staying mainly in lodges. Thanks in advance to those who can give us advice

Hello, We’re a couple in our seventies planning a 12-day trip to Namibia this coming September. We have a Visa Premier card. In your opinion, should we take out additional travel insurance like Europ Assistance or Chapka? We don’t want to repeat our bad experience in 2020: we’d taken out insurance with Allianz (over 500 € for 11 days). Our trip to Botswana was canceled due to COVID-19, and they were quick to cite the "epidemic" exclusion to refuse reimbursement. Just to clarify: the flights will be with Lufthansa, departing from Luxembourg. Thanks in advance to anyone who can give us some advice!

We bought round-trip tickets from Mulhouse/Basel to Maun (Botswana) in January 2023 through Option Way.

Turkish Airlines issued the entire round-trip tickets. The flight plan was:

31 August 2023: TK 926 from Basel/Mulhouse to Istanbul and TK38 from Istanbul to Johannesburg 1 September 2023: Airlink (4Z)300 from Johannesburg to Maun. 11 September 2023: Airlink (4Z)301 from Maun to Johannesburg and TK43 from Johannesburg to Istanbul 12 September 2023: TK1923 from Istanbul to Basel/Mulhouse.

On 1 September, on the outbound trip, Turkish Airlines flight TK38 from Istanbul to Johannesburg arrived 1 hour and 30 minutes late due to airport congestion. As a result, we missed our connection with Airlink flight (4Z) 300 from Johannesburg to Botswana (even though the initial layover time was sufficient for the connection). Upon arrival at Johannesburg Airport, a Turkish Airlines agent greeted us, booked us a room near the airport, and rebooked us on the same flight for the following day, 2 September. On 2 September, after numerous difficulties checking in at the Airlink counter in Johannesburg, we finally reached our final destination with a 24-hour delay. We lost our first day of vacation in Botswana, including the activities that were planned for that day. On 11 September, during our return trip and almost certainly due to the rescheduling of the outbound flight, the Airlink check-in counter in Maun did not recognize our tickets issued by Turkish Airlines. After many searches and phone calls, we had to buy new tickets for the Maun/Johannesburg flight 4Z301. This cost us 9,306 Botswana pula (643 €). Upon arrival in Johannesburg, the Turkish Airlines check-in counter again had trouble identifying us for flight TK43 from Johannesburg to Istanbul. It’s clear that the root of our check-in problems stemmed from the renumbering of our tickets when the Turkish Airlines representative rebooked us on the Airlink (4Z)300 flight for 2 September. During this process, all subsequent flight tickets must have been canceled. Since our return, I’ve requested the following from Turkish Airlines: · Compensation under the European Regulation EC 261/2004 of 11 February 2004 for flight delays, amounting to 600 € per passenger. We meet all the conditions: departure from a Franco/Swiss airport, arrival at the final destination more than 4 hours late, and a distance greater than 3,500 kilometers. Turkish Airlines has not provided evidence that they did everything possible to avoid this delay. · Reimbursement for the Airlink Maun/Johannesburg tickets on 11 September, which we had to pay again to Airlink even though we had already paid for them through our agent, Option Way. Turkish Airlines refuses compensation on the grounds that they complied with all regulations. Turkish Airlines and Airlink are passing the buck when it comes to reimbursing the tickets we paid for twice. For Turkish Airlines, claims can only be made through their website, and each time a different agent responds. I’ve contacted our insurance, legal protection, the travel ombudsman... without success. Currently, the case is with a lawyer working for "Air Indemnité," but I have little hope. Obviously, I won’t be flying with Turkish Airlines again—they seem to have a habit of not respecting schedules or customer satisfaction. A good lesson for planning very long layovers.

Bonjour, Nous avions prévu un séjour au Botswana en novembre prochain. Tout est réservé y compris les billets d'avion et la réservation des sièges. J'ai versé un acompte au guide pour ses services, la réservation des emplacements dans les parcs, les entrées ... Budgetair vient de me prévenir que la compagnie LUFTHANSA vient d'annuler les vols A/R et qu'ils procéderont plus tard au remboursement des billets. Seul reste maintenu le vol Johannesburg/Maun (le vol retour Kasane/Johannesbourg est annulé aussi. J'attends maintenant de notre guide qu'il me dise si nous devons tout annuler ou s'il faut attendre. D'ici novembre on peut espérer que l'épidémie sera terminée en Europe mais qu'en sera-t-il en Afrique? Je ne sais pas si je dois faire ouvrir un dossier d'annulation dés maintenant chez ALLIANZ où j'ai pris une assurance voyage. C'est stressant. Je suis doublement déçu car après un magnifique voyage organisé par Africa coeur safaris (2 français) en 2017, j'ai déjà du annuler le voyage prévu en 2018 pour cause de maladie. Je recommande cette agence qui nous a proposé le circuit idéal pour découvrir le Botswana depuis le delta de l'Okavongo jusqu'aux chutes Victoria au Zimbabwe.

Bonjour,

Je vais faire un voyage au Botswana en passant par une agence locale. Je possède une carte Visa Premier de la Banque Postale mais la Poste n'autorise pas les transferts d'argent pour ce pays, considéré jusqu'alors comme un paradis fiscal. Depuis un arrêté du 8 janvier 2020, le Botswana a été retiré de la liste mais la Poste n'a pas changé ses règles. Pour le paiement je vais donc passer par l'intermédiaire d'une amie qui possède un compte courant à la Caisse d'Epargne. Pour me garantir en cas d'annulation (maladie, décès, rapatriement, assistance ...) quel assureur sérieux me conseillez-vous? Mon billet d'avion sera payé avec la carte Visa Premier donc garanti en cas d'annulation.

Merci d'avance

Bonjour, Je recherche un hébergement à Québec pour 2 personnes en août prochain (hôtel ou B&B) avec parking et proche des sites à visiter. Je compte y rester 2 nuits. Quels établissements me conseillez-vous? Merci d'avance

Bonjour, En complément de mes voyages précédents (Québec, Gaspésie, Ontario, Nouvelle-Ecosse, Ile du prince Edouard et sud du Nouveau-Brunswick), j'envisage pour août/septembre 2016 un itinéraire qui pourrait être: - Québec - Rivière du loup - Edmundston - Fredericton - St-Stephen - St-Andrew - St-John - St-Martins - Sussex - Moncton - Shediac - Bouctouche - Kouchibouguac - Miramichi - Shippagan - Lameque - Miscou - Caraquet - Campbelton - Restigouche - Maria - Ste-Anne-des-Monts - Matane - Matane - Baie-Comeau (traversier) - Tadoussac - Québec Quels sont les sites obligatoires à faire sur cet itinéraire et quels sont ceux à négliger? J'ai sous le coude un autre projet qui consisterait depuis Québec à faire Anticosti et les Iles de la Madeleine. (sachant que je cherche plutôt la nature que les villes) Merci d'avance à ceux qui sauront me conseiller

Bonjour,

Je cherche le Guide du routard "Québec et les provinces maritimes" édition récente Possibilité d'échange avec le Guide du routard "Ouest canadien"

Bonjour,

J'envisage un circuit individuel de 3 semaines pour visiter le Nouveau-Brunswick, la Nouvelle-Ecosse et l'Ile du Prince Edouard en été 2015. Nous sommes un couple de sexagénaires. Quelle est la meilleure période? (j'envisageais fin août/début septembre) Quelles sont les sites à ne pas manquer? Je suis preneur de documentations, cartes, guides, bonnes adresses ... Merci à tous ceux qui pourront me donner des conseils ou me fournir de la documentation

Bonjour,

Je souhaite louer une voiture à l'aéroport de Calgary (Alberta) et la rendre à l'aéroport de Whitehorse (Yukon) ou inversement. Cela ne semble pas possible au vu de mes recherches sur les sites des loueurs. Mon but est de prendre un vol aller sur Calgary, monter vers l'Alaska et prendre un vol retour à Whitehorse. Ca me permettrait d'éviter de parcourir 2 fois la même route et d'avoir plus de temps dans le Yukon. Merci à ceux qui pourront m'aider.