Results for "Commercy+|+127+>+348"

Hi, We bought the MSR bike tent model (2-person + large awning that can fit 2 bikes) back in 2005. It’s served us really well, especially during a year-long trip in Africa. Now, one of the poles is broken, and we’d love to replace it since that’s the only issue with the tent—we still love it! The poles are 9.35 mm in diameter, with 8 sections of 49 cm and 2 sections of 28 cm. Total length when assembled: 416 cm. Actually, two large sections are broken: one straight and one curved. It’s a pain to find replacements since this model is no longer sold anywhere. Would anyone have this model lying around unused and be willing to sell me a pole?

Hello everyone!

First stop on our discovery of the peninsula: Amphawa. It’s our first night in Thailand (we arrived at Suvarnabhumi at 8:50 AM). Our initial plan was to explore the area before heading further south. The Mae Klong Railway Market is tempting... but what else is there to do???? We’ll be there on a Wednesday, and from what I’ve read on the forum, some say there’s absolutely nothing to do during the week—no floating market, barely any shops open, no restaurants, etc. Others, though, say the place is actually more charming without the weekend crowds.

Could you share your thoughts? Missing the floating market is one thing, but if it’s really a ghost town on Wednesdays, I might just drop our bags somewhere else. Amphawa seemed like a good first stop, just 1.5 hours from the airport, but I’d still like to settle somewhere a bit lively for our first evening. We’ll be there at the end of October. Thanks!

I’ve got some new questions about Albania!

My boyfriend and I are going there for just 9 days, including the two travel days… It’s not much, but oh well!

Looking at prices online, I get the impression everything’s more expensive than I thought 😅 So, I wanted to get your feedback on a few things:

* Is hitchhiking common, easy, and generally safe in Albania? * Is it possible to find day-to-day accommodations without booking ahead? If so, are they usually cheaper than the ones you find online? * Is wild camping allowed or at least tolerated?

If any of you have traveled there recently, I’d love all the tips and great deals you’ve got!

Thanks ☺️

I've traveled quite a bit in Vietnam over the past few years—from the southern delta to bustling cities and even some small islands—but what really sticks with me is the north, the high mountains. Up there, there's something different—maybe slower, more raw. The morning markets with ethnic groups, women in traditional clothes, the colors... The stilt houses, kids following you and laughing for no reason, the terraced rice fields—it almost feels unreal at times, so vast and quiet, yet so human and simple. You often hear that Sapa has become too touristy, and that's partly true, especially in the center. But as soon as you move a little farther away, everything changes quickly. The landscapes open up, encounters feel more natural, and you rediscover something truly authentic. I think it's that contrast that struck me—the difference between what you imagine before going and what you actually discover when you take the time. And you—what memory do you hold onto from Vietnam? A particular place that touched you more than others?

Hi

Are there any boat connections between Mananara and Sambava in September 2026?

Thanks for your replies

Hey everyone,

Yesterday, I checked the Thailand forum to see if there were any questions to answer, but not much was happening—it was pretty quiet. Then I scrolled through the Southeast Asia section and realized that, even though Burma (Myanmar) was included, there weren’t many posts about it... I’ve only been there once, back in 1987, so it’s hard to create a photo thread about multiple trips like I sometimes do for Thailand. Still, that one trip was packed with unusual adventures, so I thought I’d share a few stories from it.

Since I didn’t take any notes at the time, this is all from memory—it’s not an exhaustive travel journal and isn’t meant to help plan a future trip to Myanmar.

Don’t expect photos; there won’t be any. I have some, but they’re slides that would need scanning and editing one by one to fix the wear and tear of time—way too much work.

The Context.

Back then (reminder: 1987), I was volunteering in Paris at the counter of a travel agency on Rue des Écoles. The agency was part of a well-known organization based in Mulhouse that mostly offered scheduled flights to Asia, charter flights to the Mediterranean, and flights to Mali with their own plane. They also had a few rare "roots"-style trips to certain destinations—trips where you didn’t bring your tennis racket but were ready to soak in everything, even if it meant tough conditions.

I’d already been to Thailand, Indonesia, and the Philippines in Asia. The director knew this, so he asked me to accompany a group to Burma. At the time, tours to Burma were already being sold by competitors, but they all had to go through the state-run agency, Touristburma (buses and hotels for tourists, and they only showed you what they wanted you to see—kind of like traveling in North Korea today). The service was only payable in dollars at the official exchange rate (which was six times worse than the black market rate, mind you...), and since it went through the state agency, all the money ended up with the junta.

My job was to do everything *without* going through Touristburma, which was completely illegal there. Nothing would be booked in advance. Back then, the Burmese visa was only valid for 8 days/7 nights, and since clients were paying for the experience, the itinerary was planned ahead. I’d have to find transport and a guide on the black market as soon as I arrived.

The clients weren’t misled—they knew from the start that the trip would be off the books, that officially we’d be a small group of friends (not an agency), unlike the truth (Touristburma wasn’t mandatory for individual travelers), and that it would be challenging. They also knew their trip would cost 3-4 times less while giving them a much better experience of Burma. As for pretending to be a group of friends, there were only six of us, so it worked out.

To cover all expenses (accommodation, transport, excursions), the agency gave me a sufficient budget. They also gave me the *same* budget a second time, which was strictly for bribing officials who might cause trouble, for backshish (tips), and, if needed, to "help" me get out of prison.

Before I left, I was thoroughly briefed by another guy who’d led the previous trip (he’d dealt with all the initial challenges). He explained everything I needed to know, what to watch out for, and advised me on what to bring as "gifts" (samples of well-known perfumes, specific cigarette and whisky brands, etc.). For the perfume samples, I rallied my family, friends, and even stores. For the rest, I’d pick things up at the duty-free shops in Don Muang (Bangkok’s only airport at the time)—I had the budget for it.

I couldn’t wait to leave...

Hey everyone, I travel quite a bit, and I’m here to share my thoughts about an upcoming trip to Indonesia, specifically the Togian Islands.

I’m planning to go for 3 or 4 weeks in July-August and looking for a sunny destination that’s not too expensive (flights + cost of living), with varied points of interest. About fifteen years ago, I had planned a trip to the Togian Islands, but it didn’t happen, so I’m revisiting this destination (Sulawesi, Toraja country) + maybe others? Given that in Indonesia, I’ve already done volcanoes in Java, Bali, part of Lombok, and the Gili Islands. The issue is that I’ve read some posts about the plastic waste problems around the Togians, and it seems like they’re not the paradise islands they once were.

So, I have a few questions: I’d love to hear recent feedback from travelers who’ve been to the Togians to get an objective opinion (?) or if you’d recommend other paradise-like islands in Indonesia (not overcrowded).

If you confirm that it’s still an exceptional destination, what did you pair it with? The Moluccas and which islands in particular? Or Flores/Komodo? For my part, I don’t scuba dive—just snorkeling.

Finally, if you have other dream-island destinations (affordable and sunny), I’m all ears.

Thanks in advance!

Hi everyone!

This theme has probably been done before... but not recently, at least 😉 Doors—open, closed, of houses, castles... even if only the threshold remains. Since I’m not home, I don’t have access to my photos right now, and regarding the rules, I’ll let you refer to one of the previous contests.

Photos can be posted until Thursday the 23rd at 11:59 PM (Paris time). Voting will take place from the 24th to the 30th of October, and the results will be announced on the 31st during the day.

See you soon! 🙂

Hi everyone,

I’m starting a new discussion on this topic since there doesn’t seem to be a recent one.

I have several chronic conditions (including asthma and related ones), and I’m planning to travel for a year across different countries.

Generally, I understand it’s possible to travel with approved medications (which should be my case), but often with a limit of 3 months’ worth of treatment.

Since I’m going for 12 months, that means for three-quarters of my trip, I’d have more than 3 months’ worth of medication.

I plan to bring my prescriptions with the INN (International Nonproprietary Name), as well as the original packaging (even though it’s a nightmare, but from what I understand, it’s necessary). But I’m not sure if that’s enough...

Have any of you been in this situation before? How does it work at customs—do I need to declare everything that exceeds the 3-month limit? Do I need a letter from my doctors?

Thanks in advance for your replies,

See you soon, Bruno

On February 19, 2025, we traveled on Cathay Pacific flight CX702, which was supposed to take us from Bangkok to Paris Charles de Gaulle, with a transfer via their Hong Kong hub.

The departure from Bangkok was scheduled for 7:15 PM, with an arrival in Hong Kong at 11:05 PM local time.

The layover was supposed to last 1 hour and 10 minutes, and we were due to take off for Paris on flight CX261 at 12:15 AM, with a scheduled arrival at CDG at 7:35 AM local time.

From Bangkok, flight CX702 took off over an hour late. The scraps of information provided didn’t give us any real idea of the reason for the delay or whether we’d make our connection in Hong Kong on flight CX261.

Then, on the plane, the CX702 crew couldn’t tell us anything about the connection or confirm that our luggage would be transferred to Paris (we were pretty worried, as our bags contained research materials and results).

Upon arrival in Hong Kong, we were immediately told—without any explanation—that we wouldn’t be taking flight CX261!

The staff then rushed us through the airport corridors, past Chinese police checks, after handing us two non-regulation flight tickets for CX289 to Frankfurt instead of Paris.

These tickets were scribbled in ballpoint pen, with a departure time that had already passed and no gate information.

The plane took off on February 20, 2025, well after the scheduled 12:15 AM departure. We landed in Frankfurt around 7:00 AM local time.

From there, after going through additional security checks and completely exhausted from the journey, we had to walk through Frankfurt Airport’s endless corridors—only to find out we’d been dropped off at the opposite end from the gate for flights to CDG.

Not to mention, when we reached gate A01, we were told we had to backtrack to gate A24. And as if that wasn’t enough after 15 hours of travel, the gate changed again without any announcement or email.

You’d think Cathay Pacific’s management would know how long these walks are...

In the end, we arrived at Paris CDG at 1:30 PM—six hours later than scheduled, with an extra layover in Frankfurt.

Discussion: Cathay Pacific informed us via email on February 19—while we were already in the air—that our connection had been canceled for "commercial and operational reasons."

Yet, the plane for flight CX289 was full of passengers, so there was no reason the original flight CX261 couldn’t have been delayed. We concluded we were victims of overbooking—without being told!

Especially since the rerouting to Frankfurt seemed well-rehearsed...

Regarding the overbooking, our tickets were flexible, and we paid an extra 220 € for that.

We should *never* have been overbooked!!!

I also want to let other travelers know that Cathay Pacific initially told us via email that our delayed arrival in Paris would be at 10:30 AM instead of 7:35 AM.

We immediately arranged for colleagues in Paris to pick us up at that time.

Except the arrival time was changed *again* to 1:30 PM. And by then, we couldn’t get home before the evening of February 21, with all the extra costs that entailed.

Back in Frankfurt, we were stuck waiting from 7:00 AM to 12:15 PM on some of the most uncomfortable seats, with no refreshments, snacks, or assistance—right in the middle of the constant flow of travelers heading for short- and medium-haul flights. The least they could’ve done was let us into the international lounge, which would’ve been far more suitable for exhausted, freezing travelers. Right?

On this point, European law states that if an airline fails in its obligations, passengers can claim full compensation for material and moral damages without a cap. Moral damages can also be compensated (CJEU, October 13, 2011, case C-83/10).

And whether Cathay Pacific’s management likes it or not, commercial or technical issues causing flight cancellations or delays *do not* count as "extraordinary circumstances" that would exempt the airline from liability (CJEU ruling, November 19, 2009).

Most importantly, due to the over 6-hour delay and the distance between the departure airport and CDG, we should have been compensated at least 600 € per passenger under European law (Article 7 of Regulation (EC) 261/2004).

But that’s not possible because Cathay Pacific refuses to comply with European legislation guaranteeing compensation for travelers affected by such delays.

To bypass passenger rights, Cathay Pacific evades responsibility by claiming that, as a Chinese company headquartered in Hong Kong, it isn’t bound by European laws.

Yet that doesn’t stop them from enjoying commercial advantages by operating a French subsidiary for passenger transport, registered in the trade register and based in Neuilly-sur-Seine.

So it *is* subject to European law!!!

Air travelers are thus victims of Cathay Pacific’s strategies to circumvent European law...

In our case, we had to endure the cancellation of our access to flight CX261, an imposed layover in Frankfurt, no minimal assistance during the 5-hour wait in Germany, a delay of over 6 hours upon arrival, and the costs of an extra day to get home.

And as if that weren’t enough, we also suffered moral and financial damages due to the airline’s blatant disregard for its customers!

The fact is, Cathay Pacific and its executives subjected us to these damages because of an overbooking policy hidden from customers. We weren’t informed of our rights, the reasons for the delay or rerouting, or given any assistance during the imposed layover. We weren’t even refunded the extra we paid for flexible tickets—what was the point of that when overbooking was clearly planned?

And on top of it all, they excluded us from European law, which would’ve allowed us to be compensated 600 € each for the delay—totaling 1,200 €.

We wrote three times by registered mail with acknowledgment of receipt to Cathay Pacific’s Group CEO, the France Regional Director, and the head of the French-registered subsidiary.

No response—except an email refusing to comply with European legislation!

Given this policy of circumventing European law and passenger protections, Cathay Pacific’s online and in-agency flight offers *must* clearly inform customers that in case of delays, cancellations, or rerouting, they won’t be compensated by the Chinese airline!!!

Hi, I booked a ticket on January 2nd for a round trip from Lyon to Amman from August 13th to 27th. I received an email on March 27th informing me that my departure and arrival airport would no longer be Lyon but Paris. I contacted them to say I refused this change, since it’s 400 km between the two airports. They replied that I could cancel my flight with cancellation fees of 130 € and a non-refundable tax of 29.82 €. Or I could change the dates and still face a 130 € penalty. I find this unbelievable—the airport change isn’t my fault, but theirs. They told me Royal Jordanian no longer flies out of Lyon. What should I do?

Huge disappointment. I’d seen that Friendly Shoe Shop was recommended by a blog. I went there with the intention of buying a small leather backpack. I visited once for a look around, then went online to compare prices with shops in Europe, like Marius, which specializes in leather. I realized that for the same price ($145 US), I could find the same thing in Paris. I went back to Friendly Shoe Shop and tried to see if it was possible to negotiate. The saleswoman immediately reacted. With a smile, she took the bag, put it back on display, and told me: "If you want to negotiate, go to the market!" Basically, she was telling me to get lost. You can easily apologize by saying prices are fixed and non-negotiable, but it’s unacceptable to react that way when the prices are excessive. It’s really taking tourists for a ride.

When you know the cost of living in Vietnam, this price is nothing short of a scam. I’m not questioning the quality of the product. If the workers were paid 3 or 5 times the normal rate, I wouldn’t mind. But there’s no indication that’s the case.

In summary, in Hoi An, you have the choice between: - Quality shops where you’ll pay the same price as in a European capital, which gives the owner a huge margin since they don’t pay import taxes, transportation costs, and manufacture directly, etc. - Counterfeit shops where you won’t pay much for mediocre quality.

Friendly Shoe Shop has nothing friendly or fair about it. It’ll suit people who travel for two or three weeks, have the means, and want to say when they get home that they bought a bag or shoes in Hoi An. For everyone else, there’s nothing fair about it…

Hi there, Could you let me know if this itinerary is doable: 14/09: Arrival in BA at 9:45 PM 15/09 to 16/09: BA 17/09: Flight to Iguazu early in the morning + visit the falls on the Brazilian side 18/09: Visit the falls on the Argentine side 19/09: Flight to Salta + visit Salta 20/09 to 25/09: Northern + Southern Loop in 6 full days (rental car) 26/09 to 28/09: Tolar Grande 3 days (with an agency) 29/09: Flight to Puerto Madryn (arrival in the evening) 30/09: Valdes Peninsula 01/10: Valdes Peninsula + Punta Tombo + overnight bus to Bariloche 02/10 to 07/10: 6 days to see Bariloche and the surrounding area by car (what are the must-sees?) 08/10: Flight to BA 09/10: Flight to Paris at 2:40 PM

Hi, We're heading to Germany in August. Finally, after all this time I wanted to go back to Germany :) I think I need an eco sticker for my car, but I'm not sure. I found this info: "Since June 1, 2022, it’s no longer necessary to buy the German eco sticker to drive in Freiburg-im-Breisgau’s Umweltzonen (low-emission zones). The Crit'Air sticker, rated from 0 to 3, is recognized by the authorities." Could you tell me the name of the website where I can find this info, please? We’ll be staying in Brigachtal (Baden-Württemberg). We’ll visit Friedrichshafen, Triberg, and Hohenzollern Castle.

Thanks :)

Hi everyone,

I’m planning to bike around the Mediterranean. I’m supposed to go through North Africa, but it seems a bit complicated. Visas and travel in Algeria and Egypt only work if you book a hotel (no nights spent outside?). Libya is generally very unclear, and it seems you can only travel there with a local guide (which doesn’t exist for bike trips). If necessary, I’d skip Libya, but neither a bus ride nor a boat detour seems possible to enter Egypt.

Does anyone have tips on how to get around these issues and secure a visa?

Thanks for any advice!

We’re heading to Vietnam for 3 weeks from January 17th to February 6th. In addition to the Mekong Delta and the central region, we’d like to spend some time by the sea. We’re torn between visiting the islands of Hon Son/Nam Du/(+Phu Quoc?) or choosing Con Dao Island. We’re hesitant because we’ve read that the sea around Con Dao can be rough and not great for swimming at this time of year (and that boats might be canceled). Could you share your thoughts? Thanks

hi there After covering thousands of kilometers over the years with front and rear panniers, I’m now facing a problem: broken spokes on the rear wheel. Once, twice—imagine the hassle of fixing it when you're in the middle of nowhere in the Cévennes! So, drastic times call for drastic measures! I switched to a reinforced wheel and, following my bike mechanic’s advice, fitted a tire that’s a "tad" wider than the front one.

We set off on our summer adventure feeling confident, and guess what—"BAM"—a broken spoke after just 200 km. Seriously?! Not even that heavily loaded—just around 30 kg, plus my 80 kg. Even with the sturdier wheel, I still ended up with a broken spoke after 300 km! Back to the bike mechanic, and the only explanation: "It’s your pedaling style..." Not convinced at all! So here’s the idea: a Bob trailer! I’m done with this sword of Damocles hanging over my head—it’s a real buzzkill. Has anyone here tried a Bob trailer? Could you share your experiences—pros, cons, etc.? Thanks!!!

Hello,

My wife and I are looking to move to another country.

Please share your experiences and give us some advice!

See you soon

I’m not going back, the trip is in the past. I’m posting it anyway because the country probably hasn’t changed enough to make the story outdated, and the astonishing beauty of the place deserves to be shared here.

Saturday, May 31, 2014 Mulhouse - Marrakech

A flight that drags on for three and a half hours. Everything goes smoothly until immigration. Like almost everywhere, you have to fill out a little form with your details and arrival address. The problem comes when you hand it to the customs officer with your passport. Right away, you see the lines are way too long for the number of officers working. I steer Dom toward a line further to the left that’s clearly moving faster than the middle ones. Then I firmly pull him to the far left where I think I spotted a new counter opening. Big mistake. Huge. Because that line is notorious for how slowly the security agent checks each person. At 10 minutes per person, with about fifteen ahead of us, we’re looking at two and a half hours. The wait becomes torture. Everyone gets edgy. We watch enviously as people who were way behind us initially zip through the other lines. You feel like complaining. My advice? Don’t. You have no idea how much a pissed-off customs officer can ruin your day! The rule: stay calm and suck it up. Once that hurdle’s over, a taxi and boom, we’re at the Gallia, a no-frills but charming hotel just steps from Jemaa El Fna square. This place is insane! It’s teeming with people. You stick out like a sore thumb with your camera—suddenly, a ton of people want to be your best friend! You’re basically a walking wallet!



We’ve got a meet-up with friends who are here on a work trip with their company’s social committee.



We fully embrace our tourist roles—eating at restaurants made for us, with belly dancers who insist we join in. We go with the flow, we’re not prudes, we have a great evening, no way we’re missing out on the fun...



Sunday, June 1, 2014 Marrakech

Super nice breakfast in the hotel’s patio, a real riad, beautifully decorated.



Originally, we’d planned a trip to the Atlas Mountains, but we ended up wandering around the city instead. Before we knew it, we were in the middle of the central souk’s labyrinth. It’s a feast for the eyes, ears, and especially the nose!

Bonjour

Je compte voyager avec Qatar Airways à l'Asie de sud-est ( vol multi destination ALG-DPS, KUL-ALG) accompagné de ma femme et de ma petite fille.

Au vol de retour, ma petite fille aura 2 ans et quelques jours, raison pour laquelle je voudrais me renseigner sur la possibilité de réserver un billet pour bébé de moins de 2 ans pour tous les vols et sur la possibilité ( ou la priorité) d'avoir un siège pour la petite en cas de disponibilité. Sinon vous pouvez me partager vos expériences et astuces en compagnie d'enfant de deux ans. Merci d'avance

Bonjour ,

Tout est dans le titre . Porter le masque dans les transports publics, dans les commerces et les endroits où il y a beaucoup de monde , d'accord . Mais l'obligation de le porter dans tout l'espace public à Bruxelles me dégoûte . Là c'est franchement trop . ....Pouvez-vous me dire dans quelles villes beges ce n'est-ce pas (encore ?) ainsi , histoire de marcher quelque part , sans devoir supporter un masque trempé de sueur sur le visage , ni devoir respirer l'air au travers de ce même masque ?

Bonjour a tous

Je suis a la recherche d idées pour le mois de janvier, peut être 2 semaines en Martinique puis Sainte lucie 1 semaine, pourquoi pas St Vincent 1 semaine ou autres choses.Nous recherchons des belles plages, quelques visites, restaurants pour le soir, le prendre cool sur peut être 2 mois.

Merci par avance pour vos idées, moyens de transport lieux incontournables etc......

Yanny

Salut la communauté ! Préparant actuellement un voyage (ah bon ???) a vélo je me posais une petite question (grosse en fait). Je compte faire en moyenne 115km par jour avec environ 1100m de dénivelé, en moyenne. Est ce extravagant ?? Sachant que je fait pas mal de VTT mais que je n'ai jamais fait de vélo de route. Et que j'aurais environ 20kg de bagages. Devrais je baisser mes distances journalières ? Combien de mois avant le départ s'entraîner ? Merci de vos (précieuses) réponses. Ps: j'aurais 18 ans au moment du voyage. Encore merci !!!

Bonjour, Plutôt novice en voyage découverte à vélo, je me pose les questions suivantes, ayant plutôt peur du vol. En fait, je pratique de l'itinérant et en traversant une ville sur mon parcours, j'ai tendance à déambuler à vélo partout dans le centre pour la découvrir, en tant qu'usager de la rue. Je ne quitte pas mon vélo, sauf s'il s'agit d'une ville étape où la question ne se pose pas, puisque j'ai du temps en fin d'apm et le lendemain matin (le vélo étant parqué sur le lieu d'hébergement) : Que faites vous de votre vélo tout équipé, lorsque vous prenez un peu de temps pour visiter à pieds le centre historique d'une ville que vous traversez (ou un musée, un château, un jardin botanique ...) ? Savez vous s'il existe un service de gardiennage gratuit (ou payant ?) des vélos dans les Offices de tourisme en France ou sur les lieux visités ? Quel est votre expérience ou avis ? Merci pour vos réponses.

Bjr,

Dans un communiqué, Air France annonce que quelle donnera le choix au client d'un remboursement ou d'un bon, fini l'obligation du bon. Plusieurs associations de voyages et de consommateurs annoncent des plaintes auprès des tribunaux afin de faire respecter la loi Européenne sur le remboursement des billets des annulés. La commission européenne a confirmé le 13 mai que les compagnies devaient donner le choix au client entre un bon à valoir ou un remboursement sous 7 jours ouvrables.

Nous revoici. Cette fois, c’est le département de l'Indre-et-Loire qui est à l’honneur. La même joyeuse équipe, le même état d’esprit. J’ai de nouvelles sacoches sur ma monture. Tout un ensemble orange "Globtrotter". Du coup, j’ai même pu laissé ma sacoche de selle. Mathieu me l’avait offerte il y a quelques années, mais avec mes précédentes sacoches, ça ne passait pas.

Comme vous pouvez le remarquer, si vous me suivez, nous avons sauté une année. Rien de grave, mais un empêchement nous y a contraints. C’est donc avec fébrilité que nous attendions ce moment de retrouvailles joyeuses.

Je suis arrivé à Paris samedi, dimanche nous avons préparé les vélos et les bagages et nous sommes partis lundi, après avoir fait quelques courses. Comme c’est ma première utilisation de mes sacoches, nous avons dû opérer les réglages des attaches, puis répartir le chargement entre elles. Nouvelle organisation.

Voici notre voyage en quelques chiffres.

Durée : 5 jours

Distance : ~ 470 km

Dénivelé : ~ 2800 m D+

We’ve been using Airbnb’s services for years during our trips across Europe, mainly in France. We were pretty happy with it, but we’d never needed to contact them (we only booked with Superhosts) before the Covid-19 pandemic hit.

Airbnb introduced a "Force Majeure and Coronavirus (COVID-19) Policy." This policy states (the BOLD is mine) "Bookings for Airbnb stays and experiences made on or before March 14, 2020, with a check-in date between March 14, 2020, and June 15, 2020, may be canceled before the check-in date. As a result, travelers who cancel in accordance with our Policy will receive, at their discretion, a travel credit or a full refund. Hosts can cancel in accordance with our Policy without fees or impact on their Superhost status, and Airbnb will issue a refund or travel credit for an amount including all service fees."

Since we complied with their policy, we were able to get refunds for 4 out of 5 bookings—MINUS the service fees, which they credited back to us with a useless expiration date of December 30, 2020, knowing full well we won’t be able to travel this year. :-(

However... NOWHERE in this policy do they mention that these cancellation terms are tied to the listing’s cancellation policy at the time of booking. They only refer to the "Force Majeure and Coronavirus (COVID-19) Policy." So for the 5th booking, since we only had 48 hours to cancel without fees, they’re "offering" us... $11.23 back on a $349.19 deposit! Of course, we also have the "option" to accept a credit for the full amount... to be used by December 30, 2021 (oh, that’s *so* much better, right?). Except, how is it fair that WE are penalized because not only are we under travel restrictions, but the HOSTS of this booking CAN’T HOST US?

We’ll have to go along with their bad faith (those 2020 expiration dates), and hosts who work with Airbnb should expect to lose customers they might’ve seen again once travel resumes... but they can forget about us—that’s for sure.