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HOTEL TRAINING MANAGER - SOFITEL EL GEZIRAH***** Etablissement
LE CAIRE Référence de l'offre sofFor56420 Date de publication 08/10/2008 Marque/Division Sofitel Filière Ressources Humaines - Formation Fonction Formation Pays
Egypte Type de contrat Employé Statut Temps plein
Missions principales
Title of Position: Training Manager
Reports to: Director of Human Resources
Liaises to: VP HR for the region, Accor Academy, Training Manager Sofitel Worldwide, Department Heads
Purpose: Enhance luxury customer satisfaction through the appropriate training and development plans for hotel employees.
Position Overview: The Training Manager will be responsible for managing the learning process within the hotel. They will ensure that all learning and development activities are completely aligned with the culture, Accor values, Sofitel strategy, and the hotel. They are a partner in the quality process of the hotel.
Key Responsibilities:
Analyze and Identify the needs and resources
• Conducts an annual training needs analysis
• Incorporates the hotel’s training plan within the Business Plan of the hotel
• Coordinates with the department managers to help identify training opportunities for employees
• Identify internal and external training resources and optimizes the budget
• Incorporates customer information as part of the strategy
• Understands the impact of the key components of a successful hotel: employees, customers, owners, and profit
Animation of training modules:
• Manage and implement company training programs and deliver training sessions with educational methods adapted to adult learning styles
• Platform and facilitation skills
• Develop and/or adapt training programs to meet day to day hotel needs (including lesson plans, participant materials, job aids, and user manuals)
• Provide training to support quality standards
• Maximize learning by providing a creative and efficient environment in the delivery of training sessions
• Share responsibilities for the integration and orientation process of new hires
• Assists with the implementation of new policies, procedures, and standards
Training Management and Administration
• Maintain training calendar
• Manage the training budget
• Produce reports as needed
• Measure the effectiveness of training
• Networking within the Sofitel and Accor training community
• Has their own development plan to keep their training knowledge and skills current
• Any other duties as assigned by your manager
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