EasyJet Flight Waiver

Translated into English.

Original post
SE
‌! Never accept a flight waiver in exchange for financial compensation when flying with EasyJet—they don’t honor their commitments! My family and I were among the victims of EasyJet flight EZY4481 on 28/12/2024 from Lyon to Marrakech. Instead of departing at 5 PM, the flight was canceled in the middle of the night and rescheduled for the next day on a smaller plane. We were doubly victimized: not only did we have to give up our trip, but we also chose to be among the 30 people who had to waive their seats at departure because the replacement plane was smaller. This was in exchange for compensation of 500 € per person, supposedly to be paid within 48 hours. It’s been over thirty days, and despite our complaints to EasyJet, we’ve heard nothing. They’re thieves—offering compensation and then not honoring it. What a disgrace! We left the airport in tears on 28/12, just before midnight, having accepted their offer because we didn’t want our two young children to spend the night at the airport, with no idea of EasyJet’s level of . Dear EasyJet employees, we won’t give up! !
PA Patrick91230 Globetrotter ·
Hi, Did the airline give you a voucher, a written document, or was it just verbal? Have you called them yet?

Delays and cancellations | easyJet
Cordialement, Patrick.
SE SebElDiablo ·
Hi there, No, that evening we asked for written proof of our cancellation in exchange for compensation of 500 € per person, but the counter staff refused, assuring us that everything was recorded, that it was all good, and that it would be done within 48 hours. We trusted them... Since then, due to non-payment, we’ve filed a compensation claim with EasyJet, which was denied. We call them every week to check on our case... Over the phone, they tell us the compensation claim will be reprocessed manually, that we’ll get an answer within 7 days, then 15 days... The people we speak to say yes, but nothing happens. They’re hoping we’ll give up—what a disgrace! !
PA Patrick91230 Globetrotter ·
Good evening,

Get a consumer organization involved—it usually works like a charm. Flight compensation - Guide - UFC-Que Choisir
Cordialement, Patrick.
LE Lescaribous Globetrotter ·
Hi, You can contact the travel ombudsman here: Contact the ombudsman - mtv Now, if you don’t have written proof, I hope you’ve kept all your tickets and baggage tags. Good luck!
"Homme libre, toujours tu chériras la mer" (Baudelaire)
DE Dennis2 Regular ·
Hello, it really seems like EasyJet is very reluctant to refund or pay compensation.

Personally, I’m on my second registered letter for a last-minute cancellation (we were already in the boarding area) of a TLS/ORY flight.

A tactic to discourage unhappy customers: they wait for court action, which must save them quite a bit, since the percentage of people giving up is likely high.
PA PatEmma Regular ·
Just so you know, we had the same situation last year, and they asked us to submit a request on the website to get compensation. We received 1000 € the following week. We were rehoused in Geneva overnight while waiting for the next day’s flight

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