Y at-il une demande ou un besoin à créer pour : des prestations d'audit/contrôle qualité, dans les infrastructures touristiques la formation du personnel d'animation
Emploi dans le tourisme en Tunisie
by Paris13
This discussion is in French, the community’s main language.
Original post
Bonsoir,
Y at-il une demande ou un besoin à créer pour : des prestations d'audit/contrôle qualité, dans les infrastructures touristiques la formation du personnel d'animation
Y at-il une demande ou un besoin à créer pour : des prestations d'audit/contrôle qualité, dans les infrastructures touristiques la formation du personnel d'animation
comme vous le savez, le tourisme est un secteur très important pour l'économie tunisienne, mais malheureusement les cabinets d'audit ou de formation spécialisés dans le tourisme sont inexistants. L'audit est généralement effectué par des commissaires aux comptes et des cabinets ordinaires (pas particulièrement spécialisés en tourisme), pour la formation, c'est rare aussi, et ça serait une bonne chose de l'instaurer.
bonjour,
juste une petite remarque:"un besoin ça ne se crée pas, un besoin s'identifie"
quant à l'institution qui chapeaute l'ensemble des infrastructures touristiques c'est l'office du tourisme.
mais les hôtels ont tendance à externaliser l'animation parce que c'est une activité saisonnière et ils ne veulent pas assumer la gestion d'un personnel salarié.
@+ et bon courage
"Heureux le touriste qui a tout vu avant l'arrivée des touristes."
(Bernard Arcand)
Bonsoir,
l'office du tourisme est une structure du ministère du tourisme.
il existe bien sur des hôtels qui ont leurs propres équipes mais la tendance est à l'externalisation, je pense que l'office du tourisme pourrait vous renseigner.
Cdt
"Heureux le touriste qui a tout vu avant l'arrivée des touristes."
(Bernard Arcand)
L'ONTT ne peut en aucun cas imposer ou interdire aux hôteliers de former leurs salariés. Au contraire elle les encourage à le faire, d'autant plus qu'une partie du coût de la formation du personnel dans le secteur touristique est déduite des impôts.
Pour l'audit, s'il s'agit d'un audit financier il faut avoir un cabinet de commissariat aux comptes "agrée" par l'Etat. Sinon, pour les autres sorte d'audit, je pense qu'il n'y a pas de restrictions, mais il faut quand même avoir une autorisation d'ouvrir un cabinet ici, et là je ne pense pas qu'il faut s'adresser à l'ONTT, mais un autre ministère qui s'occupe de ça. Une fois le cabinet existe, il faut voir avec les hôteliers et leur proposer vos services.
OK ; merci
Non ; il ne s'agit pas d'audit financier, je n'ai pas de compétences dans ce domaine.
Mais plutôt d'un contrôle qualité autour de l'accueil et de l'animation : identifier les points faibles et proposer une action de formation ciblée à partir des besoins diagnostiqués.
Sur le plan juridique, pensez-vous qu'il y ait la possibilité de signer une convention de partenariat ou de sous-traitance entre une infrastructure touristique tunisienne et un centre de formation français ?
Non ; il ne s'agit pas d'audit financier, je n'ai pas de compétences dans ce domaine.
Mais plutôt d'un contrôle qualité autour de l'accueil et de l'animation : identifier les points faibles et proposer une action de formation ciblée à partir des besoins diagnostiqués.
Sur le plan juridique, pensez-vous qu'il y ait la possibilité de signer une convention de partenariat ou de sous-traitance entre une infrastructure touristique tunisienne et un centre de formation français ?
Non ce n'est pas illégale. Et je trouve que nos unités hôtelières ont bien besoin d'un audit qualité, c'est même vital s'ils veulent améliorer leurs services. Le problème c'est qu'il faut les convaincre, prendre un rendez-vous avec le directeur général de chaque hôtel et lui proposer vos services. Ou peut être voire avec l'ONTT et ils peuvent vous guider dans les démarches ou du moins vous orienter.
Oui ; dans un premier temps, je vais essayer de rencontrer des directeurs d'hôtel de Djerba ; la proposition ne concerne pas seulement Djerba, mais puisque c'est là que je vais, c'est l'occasion de "tâter le terrain" ; je n'ai pas grand chose à perdre.
Après, s'il faut revenir et rencontrer quelqu'un d'important à l'ONTT, je pense pouvoir avoir un petit coup de piston pour obtenir le rendez-vous ; mais je n'utiliserai ce contact/piston, qu'après avoir effectué mon enquête au préalable et si elle s'avère positive ; parce que demander à quelqu'un "tu pourrais m'avoir un rendez-vous avec le Minsitère du Tourisme ?", sans n'avoir rien de concret au préalable, ça fait pas très sérieux.
Je vais me constituer une liste d'hôtels hauts de gamme sur Djerba et vais les contacter à mon arrivée ; je verrai bien ; merci pour vos infos.
Après, s'il faut revenir et rencontrer quelqu'un d'important à l'ONTT, je pense pouvoir avoir un petit coup de piston pour obtenir le rendez-vous ; mais je n'utiliserai ce contact/piston, qu'après avoir effectué mon enquête au préalable et si elle s'avère positive ; parce que demander à quelqu'un "tu pourrais m'avoir un rendez-vous avec le Minsitère du Tourisme ?", sans n'avoir rien de concret au préalable, ça fait pas très sérieux.
Je vais me constituer une liste d'hôtels hauts de gamme sur Djerba et vais les contacter à mon arrivée ; je verrai bien ; merci pour vos infos.
Hélas! non ce n'est pas totalement libre dans les services, et vice versa, les societés de service tunisiennes ne peuvent pas non plus démarcher en toute liberté en Europe. la Tunisie est en train de négocier des accords libre échange pour les services et l'agriculture. Concernant l'industrie un accord est déjà en vigueur. vous pouvez vendre des ampoules electriques sans payer de douanes directement avec votre code siret. mais cela n'empêche que des societés sont déjà installés avec l'accord de l'état, comme les banques .... conclusion il faudrait une autorisation au préalable pour les services ...
Amicalement,
Bonsoir,
je vous conseille vivement de jeter un coup d'oeil sur le plan de mise à niveau du secteur touristique en Tunisie. Vous pouvez vous procurer des arguments pour convaincre les dirigeants de la nécessité de former leur personnel et bénéficier des subventions qui sont de l'ordre de 10% des investissements immatériels et plafonné à hauteur de 150.000 d pour les unités hôtelières adhérentes au programme de MN. Vous pouvez consulter aussi le bureau de la mise à niveau touristique.
Pensez aussi à préparer votre statut.
Cdt
"Heureux le touriste qui a tout vu avant l'arrivée des touristes."
(Bernard Arcand)
Très bien, merci ; très intéressant ; je vais effectivement jeter un coup d'oeil sur ce programme MN ; et surtout essayer de trouver la liste des unités hôtelières y adhérant ; avoir connaissance de ce MN, c'est déjà bien, pour un premier rendez-vous (si j'en obtiens) ; merci beaucoup.
Le statut, je m'y intéresserai dans un second temps ; là, j'en suis à la première étape : essayer de prendre des contacts ; et ça ne va pas se concrétiser en 8 jours ;
Il sera toujours temps de m'intéresser au statut si j'ai un bon retour ; je ne m'inquiète pas : d'une part, je ne cherche pas "à travailler et à m'installer en Tunisie parce que je suis au chômage, qu'il fait beau et que les gens sont gentils et bla bla bla", mais je dirige un centre de formation en France qui souhaite développer son activité à l'étranger ; d'autre part, je peux être conseillé par un cousin par alliance tunisien qui est avocat d'affaire et qui fait du bizness entre les 2 pays.
Bref ; pour l'instant, j'extrapole, car tant que je n'aurai pas rencontré 2 ou 3 directeurs d'hôtels, c'est de la science fiction
Le statut, je m'y intéresserai dans un second temps ; là, j'en suis à la première étape : essayer de prendre des contacts ; et ça ne va pas se concrétiser en 8 jours ;
Il sera toujours temps de m'intéresser au statut si j'ai un bon retour ; je ne m'inquiète pas : d'une part, je ne cherche pas "à travailler et à m'installer en Tunisie parce que je suis au chômage, qu'il fait beau et que les gens sont gentils et bla bla bla", mais je dirige un centre de formation en France qui souhaite développer son activité à l'étranger ; d'autre part, je peux être conseillé par un cousin par alliance tunisien qui est avocat d'affaire et qui fait du bizness entre les 2 pays.
Bref ; pour l'instant, j'extrapole, car tant que je n'aurai pas rencontré 2 ou 3 directeurs d'hôtels, c'est de la science fiction
Bruno
Voir avec Caroline PUCCINI
MAISON D`HOTE HAYET
http://membres.lycos.fr/residencehayet/
MEMBO
Bonjour Paris13,
je viens de découvrir ton projet et il me semble très intéressant. Pourrais-tu me dire où tu en es dans tes recherches et dans ton projet? Je suis également sans emploi, et je prends quelques infos pour travailler dans le secteur touristique ou du patrimoine en Tunisie... Merci d'avance !
je viens de découvrir ton projet et il me semble très intéressant. Pourrais-tu me dire où tu en es dans tes recherches et dans ton projet? Je suis également sans emploi, et je prends quelques infos pour travailler dans le secteur touristique ou du patrimoine en Tunisie... Merci d'avance !
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Any info you can share will be super helpful! Thanks in advance[;)!!!]
I’m an osteopath and I’d like to set up and open an osteopathy practice in Thailand. I don’t have a precise location in mind yet, but I’m thinking maybe Hua Hin. I saw there’s an osteopath based in Phuket, so I wrote to him for some info, but he still hasn’t replied🤪!
So I’m reaching out to people who live there or know the country well: I’d like to know what the best ways are to advertise and get known in Thailand. Are there any local classifieds newspapers? First, I’d like to practice from my apartment. Is that allowed in Thailand? Ideally, I’d like to work part-time in a private hospital as an osteopath. I’m thinking that in Thailand, the medical field is much more open than in Europe!!! Has anyone seen an osteopath or chiropractor working in a Thai hospital? Do you know the price of a consultation?
Any info you can share will be super helpful! Thanks in advance[;)!!!]
Hello everyone,
We’re a small family from the south of France, with a 2-year-old little boy, and we’re dreaming of starting a new adventure abroad by opening our own business. For now, we haven’t chosen a specific destination yet.
We mainly speak French, with a basic level of Spanish and English, and we’re ready to improve these two languages if needed. We’re looking for a multicultural, safe country with quality healthcare and good schools accessible for our son. We’d also love a pleasant place with a mild climate where life is good.
Our idea is to travel to different countries to explore, compare, and refine our project. We’d be really happy to read your tips, experiences, or anecdotes if you’ve already undertaken a similar project or if you know key points to anticipate.
Thanks in advance for your shares and help—it would really help us move forward with our project! 😄
Hi everyone,
I’m heading to Dublin as an au pair in a few weeks.
I’m looking for a reputable language school. It’s so hard to choose! Has anyone already done a language stay in Dublin? Any tips? Thanks so much! :)
Hi everyone, so I’m planning to go study at a community college in the U.S., but the only snag is which one—there are so many options over there! I’ve heard about one in California, Diablo Valley College, and another in Florida, Valencia College. I know both states are super attractive for tourism, but my main criteria are teaching quality and price. I’m open to any advice, comments, or suggestions—thanks in advance! The start of the semester is coming up, and I’m a little nervous...
READY, SET...... GO...... TO YOUR KEYBOARDS!!!!!!!! lol
Hi,
Has anyone gone on a language study trip in Europe? If so, which agencies did you use? What can you tell me about it? Thanks a lot! Kelkune
Has anyone gone on a language study trip in Europe? If so, which agencies did you use? What can you tell me about it? Thanks a lot! Kelkune
Hi! I’m looking for an apartment in Malaga from September (2025) until January for my Erasmus exchange, but I’m not finding much, and it seems like there are a lot of scams. Does anyone have any leads or tips? Thanks!^^




