Je suis présentement en lien direct avec plusieurs personnes sur place dans le Yucatan. J'essaie de vous donner le plus d'infos rapidement. Pour l'instant, voici les infos que j'ai. Je vous reviens plus tard pour les autres resorts. (désolée, c'est en anglais seulement)
El Dorado Royale, a Spa Resort
First impact assessment: NO STRUCTURAL DAMAGE HAS OCCURRED. Several villas were flooded (first floors only). All pools are filled with sand, and significant parts of the hotel grounds are covered with sand and debris. Several thatched roof palapas have been damaged.
Estimated opening date: With no structural damage reported, the current estimated opening date is November 08, 2005. The hotel will be closed for arrivals before this date.
El Dorado Seaside Suites
First Impact assessment: NO STRUCTURAL DAMAGE HAS OCCURRED. Several villas are flooded (first floors only). Both pools are filled with sand, and large parts of the hotel grounds are covered with sand and debris. The thatched roof Beach palapas and the Guacamayas lounge have been damaged.
Estimated opening date: Due to the fact that no structural damage has occurred, the current estimated opening date is November 08, 2005. The hotel will be closed for arrivals before this date.
Hidden Beach Resort
First Impact assessment: NO STRUCTURAL DAMAGE HAS OCCURRED. The Swim-up suites have been flooded. The pool is filled with sand and large parts of the hotel grounds are covered with sand and debris. The thatched roof beach palapas have been damaged.
Estimated opening date: Due to the fact that no structural damage has occurred, the current estimated opening date is November 08, 2005. The hotel will be closed for arrivals before this date.
AZUL Beach Hotel
First Impact assessment: First floor rooms, and several service areas have water damage. The pools are filled with sand and significant parts of the hotel grounds are covered with sand and debris. Several thatched roof palapas have been damaged.
Estimated opening date: The current estimated opening date is November 24, 2005. The hotel will be closed for arrivals before this date.
De mon côté, j'ai des nouvelles du Bahia Principe Tulum.
Voici ce qu'on m'a écrit ce matin:
"I am happy to inform you that our Hotel suffered just minimum damages around the gardens and the beach, so we will keep it open. Regarding your reservation, it depens on the Airport and the TTOO, as you may know the Airport is closed due to the damages and we don't know for sure when it will be open again. Moreover, once it is open we don't know how many flights will be operating.
Please contact the Tour Operator or Travel Agency where you booked your holidays to get more information. "
Merci de donner des nouvelles, je reprends un peu espoir. Maintenant ce qu'il faudrait savoir c'est à quelle date l'aéroport va réouvrir. Je devais aller au Paradisus du 30 octobre au 3 novembre et pour l'instant, la chaîne sol n'a pas pu me donner des infos.
Rebonjour!!! Merci Meridou pour les infos...J'espere bien que tu auras de bonnes nouvelles pour nous concernant le Palladium.Une petite question pour toi si tu es capable de t'informer...J'aimerais savoir si les client du White sand on droit de reserver dans les restaurants a la cartes du Katenah et du colonial...Je n'ai pas vus si nous avons le droit.C'est juste ecris que l'on a droit au instalation alors je suis confuse.
Merci encore!!!!
Nous avons le droit à toutes les installations du Kantenah, resto inclus. Je crois par contre qu'il n'y a qu'un resto auquel nous n'avons pas le droit mais je ne sais pas lequel... Je fais une petite recherche et te reviens.
Derniere Nouvelle concernant l'hotel Grand Palladium!!!
Dear Partners,
First of all I would like to thank you all for all the help given before the arrival of “Wilma” and, of course, in the aftermath.
Up to this morning, and due to the damaged caused by the Hurricane in our facilities, we had decided to close the Grand Palladium. Nevertheless, and after having information on the complicated situation of other hotels and of many of your companies to re-allocate the clients and to prepare the means to leave the area, and due to the progress we have achieved during the first hours of today, and above all, the comprehension and thankfulness shown by most of our clients, it has pushed us to decide to maintain the hotel open.
In these moments we have no telephone service or e-mail and we have no information from TELMEX of when lines will be again established.
We are in conditions of receiving new arrivals but always, and only when they are fully aware of the resorts situation.
I detail our services as follows:
Available services:
Hotel has electricity and water
The Colonial lobby is operative conditions. We have set up a provisional reception next to our administration offices in the lobby.
Bars of the Colonial lobby
Theater
All entertainment activities are taking place in the theater in the lobby. As soon as the beach is safe to use, day activities will take place there. Night-entertainment.
Restaurante Hacienda
Restaurante Tikal
Disco
Rooms
Mini-Club
The stretch of beach next to the beach bar is open. There rest of the beach is being cleaned.
Snack bar at the beach
Non-available services:
Kantenah lobby
Bars Hemingway and Churchill. We hope to be opening them tomorrow.
Main pool is closed. We estimate that in a weeks time it will be again operative
Spa pool we hope to be opening tomorrow as also the bar located at this pool
Adults pool is estimated to be ready today as also the bar located at this pool
Gran Azul Restaurant will be open from tomorrow
Theme restaurants
Spa is estimated to be opening tomorrow
Gym is estimated to be opening tomorrow
Nautical center is expected to be open from tomorrow
The only condition we request to be able to receive new arrivals is that all clients are informed currently of the hotels condition.
Our reservations department is available provisionally from the e-mail address from which you are receiving the current mail.
As soon as our telephone lines are re-established we will be up-dating the information.
Thanking you once again for your collaboration. I remain,
Yours sincerely,
GRAND PALLADIUM COLONIAL RESORT & SPA
GRAND PALLADIUM KANTENAH RESORT & SPA
On essait de mettre sur pied un seul message avec tous les hôtels du Mexique. Je n'ai aucune nouvelle du Catalonia, mais je suis là-dessus.
J'ai par contre quelques nouvelles du Bahia Principe :
Today I can inform you that our Hotel suffered minimum damages around the gardens and the beach but the rooms are all right and our
clients safe. Moreover, our Restaurants are open and the Hotel has electricity, so our clients can feel comfortable. Regarding
telephone lines, as they don't depend on us we cannot confirm when they will work again."
Here is some contact info for the main company if anyone is close enough to Spain to call:
Elena Palou de Comasema Sampol
Responsable de Grupos/ Asistente de Ventas
BAHIA PRINCIPE CLUBS & RESORTS
Plaza Mediterraneo nº5
07014- Palma de Mallorca
Tel: +34 - 971.22.13.10
Fax: +34 - 971.73.16.94
Et voilà des infos pour tous les RIU (Cancun et Cozumel):
The establishments suffering the most damage were the three hotels in Cancun, especially the Riu Caribe. Today, Monday, repairs have begun on the Riu Palace Las Américas, the least affected of the three.
RIU guests from the 3 Cancun hotels are being kept in the civil protection shelters local authorities have provided. "They are calm and in good spirits. Furthermore, food and drinks are available" according to Riu staff.
RIU’s suppliers have begun to serve its establishments with all types of products.
The RIU chain hopes to have its 5 resorts in Playa del Carmen in the Mexican Caribbean up and running and ready for new guests within a week.
To the contrary, the 3 RIU hotels in the city of Cancun will need a few more days for repairs.
The situation in Playa del Carmen returned to normal and yesterday, Sunday, guests returned to their rooms, where the electricity and hot water supply has been restored.
A restaurant and a bar are open for service in each of RIU’s resort in Playa del Carmen.
Et maintenant, quelques infos sur les Iberostar (en passant, toute l'info provient d'autres forums dont je fais partie et qui ont communiqué avec les resorts) donc, ce devrait être de la bonne info.
Iberostars
I just got off the telephone with Miriam who works at the Iberostar Tucan/Quetsal - to my surprise the Hotel phone line was working - however Miriam said that the Iberostar Paraiso does not have a working telephone line nor do they have electricity. She says that there has been EXTREME damage caused to the entire coast-line - the Hurricane sat for hours in the area causing unbelievable destruction before moving on. Miriam says that there has thankfully been no deaths associated with this Hurricane ...... The area however will take months to recover from the effects of the Hurricane - and - Resorts will have to completely close for months for repair. Cozumel was hit HARD and according to Miriam they cannot communicate with anyone there so she does know as of yet how the Iberostar Cozumel faired - as it was they were closed due to construction from the July Hurricane.
Iberostar Resort Destruction:
Maya
All of restaurants have been hit hard and very damaged - most rooms on the other hand are still in tact and not water damaged.
Lindo
Has taken the worst of the damage - ALL the rooms are destroyed as are ALL of the restaurants and a lot of flood damage.
Paraiso Beach/DelMar
DelMar side has taken the worst of the damage - all rooms damaged - Beach side has less damage to the rooms - ALL of the beach front restaurants are destroyed - the two front Buffet restaurants are open to serve the remaing guests from 8:00 a.m to 10:00 p.m.
Tucan/Quetsel
The Quetsel side took the worst of the damage and nothing is operational on this side. The Tucan is very damaged - however - the Buffet restaurant is operational for the remaining guests.
Overall for the area there is no drinkable water (other then bottled water) - only partial electricity and partial phone or cell-phone lines in use - the worst off is Cancun. There is NO accessibility into Cancun due to the extreme damage.
😕 Tu as des nouvelles de l'hotel Club El Mandarin? Croyez-vous que tout sera mis a l'ordre pour le 28 décembre prochain ou je serais mieux de revoir ma destination ? J'en suis a mon premier voyage et j'avais choisi Rivièera Maya au Club El Mandarin......je suis pas chanceuse mais je reste positive pour que tout sois ok pour le 28 décembre. Ai-je raison selon vous?
Ne t'en fais pas je suis allée voir sur un autre forum et j'ai eu des nouvelles directement d'un mexicain de playa del carmen qui m'a rassuré concernant le El Mandarin il n'y a pratiquement pas de dégâts et nous fait le message d'y aller sans crainte. Tu peux trouver ces infos sur forum de mexique-fr.com. Moi aussi j'y vais en janvier.
Both resorts in the Mayan Riviera (Barceló Maya Beach and Barceló Maya Caribe Beach) withstood the effects of hurricane reporting just slight damages. All guests remained in the resort during the approach of the storm and are currently enjoying the full services of the hotel. Electric power and water supply have been restored. The restaurants in the resort are also operational and guests can even enjoy the activities program. Since weather conditions improved, the pool and beach area have been cleaned and reopened to our guests.
Barcelo Hotels & Resorts expects to have all hotels in the area fully operational within the next few weeks.
Those guests scheduled to return within the next couple of days will be contacted by their tour operators and local representatives regarding flight schedules and departure airport.
coucou meridou
ne parlant pas beaucoup l'anglais peux tu me dire si j'ai bien compris et que le lindo est fortement endommagé?
tu ne sais pas si il est fermé?
nous devions partir le 26 novembre😕
merci a toi si tu as le temps de me répondre!
Tu as malheureusement bien compris. Le Lindo est celui qui a reçu le plus gros de l'ouragan. Désolée! Renseigne-toi bien avant d'annuler, il semble que les voyageurs sont envoyés dans les autres parties du Iberostar.
Tu as malheureusement bien compris. Le Lindo est celui qui a reçu le plus gros de l'ouragan. Désolée! Renseigne-toi bien avant d'annuler, il semble que les voyageurs sont envoyés dans les autres parties du Iberostar.
M.
tu veux dire que les gens sont envoyés dans les autres ibérostar?? 🙂
jeune mariée du 27 août 2005 - cherche voyage de noces de rêve!
From: filnuovum (Original Message) Sent: 10/26/2005 12:48 AM Dear all, Well. We are back. I am sorry I could not send you any information before but it has been absolutely impossible. It has been difficult but here we are. Most of the guests have helped us to do our job during this amazing days. It seemed it was not going to finish ever. This is our latest up date. Felipe Kantenah, 25th October 2005
Dear Partners;
First of all I would like to thank you all for all the help given for the arrival of “Wilma” and, of course, in the aftermath.
Having information on the complicated situation of other hotels and of many of your companies to re-allocate the clients and to prepare the means to leave the area, and due to the progress we have achieved during the first hours of today, and above all, the comprehension and thankfulness shown by most of our clients, it has pushed us to decide to maintain the hotel open.
In these moments we have already telephone service and e-mail.
We are in conditions of receiving new arrivals but always and only when they are fully aware of the resorts situation.
I detail our services as follows:
Services available:
1. Hotel has electricity and water
2. All rooms are operative
3. The Colonial lobby is operative; we have a temporal front desk next to the administration offices. The Reception at the Colonial will be opened tomorrow October 26th during the day.
4. Lobby Bar Colonial.
5. Theater.
6. Discothèque.
7. Day time activities and night Entertainment
8. Mini Club.
9. Water Sports activities.
10. Adults Pool and Spa Pool. Also their respective bars.
11. Buffet Restaurant La Hacienda
12. Buffet Restaurant Tikal
13. Buffet Restaurant and Bar El Gran Azul.
14. Beach is partially available; we are cleaning up most of the area. If will be fully available after tomorrow.
15. Snack bar open, only beverages available. Snacks will be available from tomorrow.
16. Hemingway will be available tomorrow October 26th.
17. Bar la Jarra will be available after tomorrow.
18. Spa is open. Only the Gym is closed but we expect to reopen it tomorrow or after tomorrow.
19. Most of the covered ecological paths are available. We are working on the damaged ones. However it is possible to acces to all rooms through alternative ways.
20. Shopping Centre (including Logo Shop, Cyber Café, Souvenir Shop and Travel Agency)
Non available services
1. Kantenah Lobby. It expect to have it ready by the weekend.
2. Bar Churchill is closed due to the works to repair the roof of the Kantenah Lobby, for security reasons. It will be opened as soon as the works to repair the roof are finished.
3. Our main pool is closed. We expect to reopen it on Thursday or Friday.
4. A la carte Restaurants. Two of them will be reopened tomorrow and the other two on Thursday.
Guest should be informed of the status of the resort before their arrival. We will not accept any complaint regarding this issue.
Please contact our Reservations Department for further information.
We hope this information will be useful for you. We thank you for your kind co-operation.
GRAND PALLADIUM COLONIAL RESORT & SPA
GRAND PALLADIUM KANTENAH RESORT & SPA
Felipe Martínez Verde
Director General.
P.S.: This document replaces the previous envoy today.
Hôtels en forfait tout-inclus › Mexique · 22 replies
Je ne comprend plus rien. Hier je lisais sur un forum que les hotels à riviera maya ont subi pour la plupart des dommages mineurs. Alors que là à t.q.s. aux…
Hi, I’m new to this site. I think it’s great to be able to exchange thoughts about travel destinations.
I’d love to know if any of you have stayed at Secrets Playa Esmeralda Resort & Spa in Miches.
I’d love to hear what you thought of it
Do you have any feedback to share about this hotel in the 16th arrondissement in Paris? I’d also love to take a cooking workshop in Paris—any suggestions?
Hi,
For my husband's 50th birthday, we're going to Mombasa for 10 days and 8 nights in March 2026.
I found a hotel, the Kappa Club Crystal Bay Resort, and online reviews for this hotel recommend a guide named Omar. I contacted him via WhatsApp, and he's offering a 2-day, 1-night safari in Tsavo East, a "blue safari," and a Marafa Canyon day trip for 400 € per person.
I’m asking for help from people who’ve already done these excursions because I have no idea what these offers entail.
Thank you for any advice you can give me about this trip.
Caroline
Hi everyone, I’m writing here because I’m really torn—I want to go on a trip. A vacation? 10 to 12 days, maybe 14 days. Starting March 14th. I’m in a wheelchair but completely independent. I was thinking of going to Martinique, but apparently, the hotels aren’t all-inclusive, which might be a hassle. If you have any advice, that’d be great. Otherwise, I was considering Mexico—a long-time dream. At an all-inclusive hotel with accessibility on one level (since I’m independent but in a wheelchair). Do you know of any nice, budget-friendly hotels with activities in Mexico? Or Zanzibar is also an option for me, same idea.
Thanks in advance for your help! If you have any tips, that would be amazing so I can finally make up my mind and plan my trip without too much stress. I’m looking ahead so I have plenty of time. Feel free to ask questions if you’d like. Thanks for your feedback, have a great evening!
Hi everyone,
happy to be back on this site.
I’m tired of spending hours and hours searching for all-inclusive hotels for my first trip to Mexico to celebrate our 30th wedding anniversary.
Can anyone recommend 5 or 6 hotel names that meet the following criteria? (I’m not too picky, lol)
1. All-inclusive
2. Adults-only
3. Beautiful beach and pool
4. Hotel for relaxing (no "factory hotels")
5. One-week stay in February 2026
6. A nice hotel (3 or 4 stars) but no need for an ultra-palace
Oh, and I almost forgot the main thing 😉: budget between 3500 € and 4000 € for two, including flights from Montreal-Mexico-Montreal.
Thanks to all of you for your recommendations!
Adjou
I’m looking into November (first, will it be warm enough for snorkeling in Sharm El Sheikh?) and especially for feedback on hotels. I’ve read that the clientele is mostly Italian or Russian. Are there any French-speaking hotels—or at least mixed ones?
We’re a retired couple and are looking for a hotel around 1,000 € per week.
We’ll be in Cairo beforehand and will take a domestic flight.
Thanks in advance.
We’re thinking of booking an "all-inclusive" trip so we don’t have to worry too much... for a week at the beginning of next September, but we’re torn between several destinations: Crete? Cyprus? Sicily? Sardinia? The only thing we’re really looking for is sunshine. Thanks in advance for any tips you can share!
Hi there,
I’m planning a stay at the Sian Kan in the Riviera Maya and was wondering if anyone’s been there recently. If so, are the location, welcome, services, and food still as excellent as they used to be? I’ve heard that since the train between Cancun and Tulum was built, things might have gone downhill.
Thanks for your feedback!
Lise
Hi there, I’m a 43-year-old woman planning to travel solo in early March. I’m not really into "commercial resorts," but if I find a place that fits my criteria, I might be interested. To add to the info in the title, I’m open to various activities, but ideally, it’d include snorkeling, hiking, dance (every evening if possible!), group tours, etc. I’d love to meet people (not necessarily a man—just people in general!). I’m not necessarily aiming for the cheapest resort, but since it’s spring break week and everything’s already pricier, 5-star options are probably out of the question. Thanks!
Hello!
What a pleasure to be back on Voyage Forum!
We’ll be in Venice from March 20th to 24th, and I’m looking (for two couples) for a hotel close to St. Mark’s Square—my husband can’t walk long distances. For four nights with breakfast, our budget is around 1,400 € per couple. To avoid too much walking for him, I’d also prefer a hotel where we could potentially eat dinner in the evenings.
If anyone has any recommendations, thank you in advance to those who reply!
We’re planning a week-long trip to Iceland to see the Northern Lights.
We’re looking at staying from March 22nd to 30th: will we still be able to see the Northern Lights, or is it too late in the season?
We found a deal on Voyage Privé that seems like a good price, with a hotel in Reykjavik. If we rent a car, are there any interesting sites we can visit during the day, since we’re tied to returning to Reykjavik every night—or else we’d lose our nights at the hotel!
Hi,
I was planning a trip to Hurghada at the end of March, but it's the end of Ramadan.
Some people are telling me I should avoid it.
What do you think?
Thanks
Hi
I can’t manage to get in touch directly with one of the hotels in Prachuap...
like Prachuap Grand Hotel or Prachuap Beach Hotel...
has anyone been there recently?
or have any info?
Thanks everyone...
Hi there,
We’re heading to Argentina and Chile in February 2025. I’d love to know if it’s recommended to book accommodations (hotels, guesthouses, etc.) in advance, especially in Patagonia? Thanks for your tips!
Hi everyone,
I’d like to book 2 nights at a camp inside Etosha (Halali).
However, online, I’ve found two sites for making this reservation:
The first is the Etosha National Park site: https://etoshanationalpark.co.za
You can’t pay online there—you just submit a reservation request (enquiry).
The second is the NWR (Namibia Wildlife Resorts) site: https://www.nwr.com.na, where you *can* pay online.
Is the latter one reliable?
Thanks so much for your tips!
Frédéric
Bonjour nous arriverons dimanche 5 mai ( à partir de 16h25) à l'aéroport de Punta Cana pour profiter d'un séjour que mon amie à gagner à l’hôtel Gran Bahia Principe La Romana.
L'avion est offert par la compagnie aérienne, l'hôtel je pense par la chaine hôtelière, mais aujourd'hui je m’inquiète du transfert car aucune info et j'apprends que rien n'est prévu.
D’après ce que j'ai vu le dernier car expreso part de Punta Cana à 16h00
Y-a t'il d'autres moyens de transports collectif (guagua) qui puisse faire le trajet ou au moins nous avancer jusqu'à La Romana ou San Pedro de Marcoris et je pense qu'on finira le trajet en taxi.
Si c'est trop compliqué ça sera navette privée mais on est plus "lonely planet " que navette privée et hôtel tout inclus.
Bonjour j ai effectué des reservations d hebergement sur l amerique du sud par l intermediaire de Booking en fevrier dernier pour novembre 2020 . A ce jour elles n apparaissent plus sur mon compte Booking , j en ai informé par mail le service clients mais ce dernier ne repond pas ...donc impossible d annuler ces reservations....Quelqu un a t il connu ce probleme et l a t il resolu ??? Merci d avance....
Ma femme, ma fille de 18 mois et moi allons passé nos vacances du 05 au 19 Août à Majorque et nous aimerions bien avoir des avis sur quel coin de l'île choisir pour séjourner.
On pense prendre un "all inclusive" pour ne pas trop se tracasser la tête pour les repas etc....
On pense également louer une voiture pour visiter l'île en soirée...On fera quelques sorties en journée mais nous allons vraiment être en mode repos.
Merci d'avance pour vos conseils quels qu'ils soient.
Quel hotel tout inclus proche plage et visite un peu sur grand canarie ou lanzarote voir tenerife pour fin septembre debut octobre merci de vos avis hitel pas isole et facile d acces . Merci
Je pars à l'hôtel ambre a l'est et je souhaiterez connaitre les prix des massages à maurice en euros svp merci. Les prix peuvent t ils etre moins cher a l extérieur merci encore
je pars dans quelques jours pour l'Ile Maurice (au Sugar Beach à Flic en Flac) et j'aimerais avoir quelques infos pertinentes de la part de ceux d'entre-vous qui connaissent bien l'ïle et/ou ce coin "flic en Flac".
Voici mes questions principales (toute autre info utile étant bienvenue ! ):
Que faut-il absolument faire à Flic en Flac et environs proches ?
Est-il de coutume de négocier les prix dans les boutiques ? Si oui, dans quelle proportion afin de ne pas se faire berner ?
Est-il préférable de se fournir dans de petits centres commerciaux ou les petits marchands sont-ils fiables ?
Comment faire la différence entre les artisants fabricants réellement des maquettes et les importations chinoises ?
A quoi doit-on faire attention en dehors du resort (voire dans le resort, car c'est souvent le coup de fusil chez eux ;) ) ?
Bonsoir je pars en juillet à l hotel occidental at xcaret a Playa del carmen pouvez vous me dire combien coûte un aller retour pour aller à playa del carmen et si on est loin de la ?
Pour le wifi est t il possible d acheter sur playa del Carmen une carte pour le téléphone ?
Merci d avance pour vos réponses
Bonjour, j'hésite entre deux hôtels de Cayo Coco….soit leMemories Flamingo , soit leMélia Jardines Del Rey…..si quelqu'un connait ces deux hôtels(ou un seul)et qu'il y a séjourné dans la dernière année(car je sais qu'à Cuba l'entretien des hôtels laisse parfois à désirer et que ça change beaucoup d'une année à l'autre), j'aimerais avoir votre opinion(plage, mer , nourriture, état des chambres etc...) merci !...….ou une autre suggestion d'hôtel…..par contre si je choisis Cuba c'est pour la mer...donc ce critère est à retenir...je tiens à une mer translucide merci
filnuovum (Original Message) Sent: 10/26/2005 12:48 AM Dear all, Well. We are back. I am sorry I could not send you any information before but it has been absolutely impossible. It has been difficult but here we are. Most of the guests have helped us to do our job during this amazing days. It seemed it was not going to finish ever. This is our latest up date. Felipe Kantenah, 25th October 2005
Dear Partners;
First of all I would like to thank you all for all the help given for the arrival of “Wilma” and, of course, in the aftermath.
Having information on the complicated situation of other hotels and of many of your companies to re-allocate the clients and to prepare the means to leave the area, and due to the progress we have achieved during the first hours of today, and above all, the comprehension and thankfulness shown by most of our clients, it has pushed us to decide to maintain the hotel open.
In these moments we have already telephone service and e-mail.
We are in conditions of receiving new arrivals but always and only when they are fully aware of the resorts situation.
I detail our services as follows:
Services available:
1. Hotel has electricity and water
2. All rooms are operative
3. The Colonial lobby is operative; we have a temporal front desk next to the administration offices. The Reception at the Colonial will be opened tomorrow October 26th during the day.
4. Lobby Bar Colonial.
5. Theater.
6. Discothèque.
7. Day time activities and night Entertainment
8. Mini Club.
9. Water Sports activities.
10. Adults Pool and Spa Pool. Also their respective bars.
11. Buffet Restaurant La Hacienda
12. Buffet Restaurant Tikal
13. Buffet Restaurant and Bar El Gran Azul.
14. Beach is partially available; we are cleaning up most of the area. If will be fully available after tomorrow.
15. Snack bar open, only beverages available. Snacks will be available from tomorrow.
16. Hemingway will be available tomorrow October 26th.
17. Bar la Jarra will be available after tomorrow.
18. Spa is open. Only the Gym is closed but we expect to reopen it tomorrow or after tomorrow.
19. Most of the covered ecological paths are available. We are working on the damaged ones. However it is possible to acces to all rooms through alternative ways.
20. Shopping Centre (including Logo Shop, Cyber Café, Souvenir Shop and Travel Agency)
Non available services
1. Kantenah Lobby. It expect to have it ready by the weekend.
2. Bar Churchill is closed due to the works to repair the roof of the Kantenah Lobby, for security reasons. It will be opened as soon as the works to repair the roof are finished.
3. Our main pool is closed. We expect to reopen it on Thursday or Friday.
4. A la carte Restaurants. Two of them will be reopened tomorrow and the other two on Thursday.
Guest should be informed of the status of the resort before their arrival. We will not accept any complaint regarding this issue.
Please contact our Reservations Department for further information.
We hope this information will be useful for you. We thank you for your kind co-operation.
GRAND PALLADIUM COLONIAL RESORT & SPA
GRAND PALLADIUM KANTENAH RESORT & SPA
Felipe Martínez Verde
Director General.
P.S.: This document replaces the previous envoy today.
