Je suis sensée partir avec le MSC Lirica et je dois verser le solde avant la fin de la semaine.
Seulement je rencontre un problème et je pense devoir annuler la croisière.
Est ce possible ou pas du tout?
Je suis passée par Azur Croisière pour réserver et il semblait me dire à la réservation qu'aucune annulation de réservation n'était possible en dehors du classique motif médical ou autre.
J'ai pris l'assurance annulation premium...
Merci pour votre aide si vous avez déjà été dans un cas similaire, j'attends d'avoir des arguments avant de leur téléphoner...
Le mieux est je pense de prendre contact le plus rapidement possible avec Azur croisières ils vous renseigneront au mieux sur les formalités à accomplir. 😉
mon contrat stipule le chomage la maladie ou pire 😛le reste je ne crois pas mais bon tout dépend des assurances j'espere pour vous que vous n'aurez pas à perdre l'argent deja versé au pire les 30 pour cent😕
Je répondais à Zouzou et si elle a le contrat multirisques Premium elle est assurée en cas de pb de santé et annulation toutes causes à condition de fournir les preuves de cette obligation de resiliation.
Avec notre CB nous avons de bonnes garanties mais lorsque je réserve un voyage plusieurs mois à l'avance je préfére également prendre cette assurance afin de complèter certains postes, et en cas de litiges nous avons également une assurance sinistre Clès - Papiers jointe à notre CB ainsi qu'une A ssurance Protection Juridique qui peut être bien utile en cas de problèmes de la vie courante.
Le mieux à mon avis Zouzou est d'appeler Azur croisières et de leur expliquer le problème ils seront je pense de bon conseil et vous donneront la procèdure à suivre, en espèrant que vous puissiez régler au mieux ce problème, bien cordialement, tenez nous au courant
L'annulation est toujours possible, personne n'est prisonnier de sa croisière. Cependant, à partir d'une certaine date avant la croisière (cette année c'est encore 45 jours, tant pour Costa que MSC) il y a des pénalités à payer, au lieu du simple "30 euros" Costa ou "90 euros" MSC (par personne).
Alors dans certains cas, selon les motivations de l'annulation, il existe des assurances pour prendre en charge les pénalités en question (sachant que, bien sûr, le prix de l'assurance lui-même n'est jamais remboursé). Selon les assurances, la "panoplie" de motifs d'annulation est plus ou moins étendue... (et parfois certains "motifs familiaux personnels" sont recevables, c'est variable selon les assurances, l'important est de relire le détail de ton contrat)
J'ai pris l'assurance annulation premium...
alors tu as lu le contrat et ses clauses : parfois, certains "motifs familiaux personnels" sont recevables, c'est variable selon les assurances, l'important est de relire le détail de ton contrat: ton motif d'annulation figure-t-il dans ces clauses ? si oui, sous réserve de monter un dossier, l'assurance va te rembourser (dans un délai rarement instantané, mais c'est comme ça pour toutes les assurances). si non, elle n'interviendra pas... c'est aussi simple que cela...
A moins que ton motif soit "border line" et dépende de la façon dont on interprète un mot, ou une phrase, du contrat... 🤪
Merci pour votre aide si vous avez déjà été dans un cas similaire, j'attends d'avoir des arguments avant de leur téléphoner...
Je crois qu'Azur ne pourra que te redire ce que je viens de dire, ce n'est pas eux qui sont concernés, c'est l'assurance, et c'est à elle qu'il convient de s'adresser. Ils pourront par contre sans doute te conseiller de façon plus précise en connaissant ton motif exact, compte tenu de l'habitude qu'ils ont de cette assurance et/ou de leur connaissance d'une éventuelle jurisprudence de l'assurance sur ce motif précis...
A la lecture de ce que tu nous dis, j'en déduis que tu es à mois de 45 jours du départ, mais plus de 31 jours. Tu dois donc en pénalités, chez MSC : 25% du montant du voyage (et Azur-Croisières étant une "bonne agence#", rien de plus). Tu as déjà dû payer cette somme lors du paiement de l'acompte. On ne devrait donc rien te redemander si tu annules aujourd'hui (et il peut même y avoir un retour rapide de la différence "acompte moins 25% du total"). Pour le reste (les 25%), si c'est assuré, je dirai que tu les reverras avant 3 mois... Si ce n'est pas assuré... eh bien... (hélas) le problème ne se pose même pas... c'est "perdu"...
Il te reste alors (c'est prévu par la Loi) la possibilité de trouver un "remplaçant" pour "reprendre" ta croisière et toutes tes obligations contractuelles, et ce, au plus tard 15 jours avant le départ (c'est à dire qu'à cette date, le dossier doit être entièrement bouclé). Cette "cession" relève alors d'un arrangement entre le cessionnaire et toi (il peut te reprendre la totalité du prix, mais s'il y a des promotions de dernière minute, ça sera compliqué de pas lui faire une "ristourne", à toi de voir au mieux de tes intérêts..)
Merci à tous pour vos réponses, je viens d'envoyer un mail à Azur.
Je n'ai pas de "justificatif" à leur donner pour ce problème personnel, mais à la limite tant pis si j'ai des frais... (j'ai regardé le contrat d'assurance et pour l'annulation toute cause, ils parlent tout de même de justificatif...)
Je suis sensée partir le 1er septembre.
Je me demande surtout je dois tout de même verser le solde avant le 23 juillet dans ces conditions...
Je me demande surtout je dois tout de même verser le solde avant le 23 juillet dans ces conditions...
Ben non !!!!!!!!!!!!!!!!!!!!!!!!! surtout pas !!!!!!!!!!!!!!!!!!!!!!!!!!!!
Tu veux annuler ? c'est ton droit le plus strict. Tu préviens ton *fournisseur* (Azur-Coisières, donc, si j'ai bien compris) par courrier recommandé AR que pour des raisons personnelles, tu as décidé d'annuler ta croisière. (au fournisseur, ce n'est pas une obligation de fournir des justificatifs ou motifs, il n'a rien à voir avec l'assurance). La lettre RAR, même si on te dit que "c'est pas la peine", est *toujours* nécessaire pour que le dossier soit "carré"... Comme ça, il y a "date certaine"...
Tu es à moins de 45 jours et plus de 31 jours du départ (traîne pas, la pénalité pourrait augmenter !), il va donc t'en coûter 25% de ton dossier. Probablement couvert par l'acompte versé (et si tu as versé 30%, il y a même un peu de rab à recevoir (attention, il ne faut pas compter la dedans le coût de l'assurance qui, par définition, est toujours perdu...). Tu as versé moins de 25% ? on va te demander le complément, mais ne le rajoute pas de toi-même... Paie quand on te demandera...
En outre, et indépendamment, si tu penses entrer dans une des clauses prévues par ton assurance, tu envoie un courrier recommandé AR à ton assurance avec copie de ta lettre au fournisseur, en demandant l'intervention de l'assurance et en fournissant bien sûr tous les justificatifs qui seront demandés.
Si c'est une annulation pour un motif non couvert par l'assurance, eh bien tu ne fais pas de courrier à l'assurance, et tu as perdu tes 25%... ce sont des choses qui peuvent arriver... c'est bête, mais bon, y a plus qu'à tourner la page...
Bon finalement nous devrions partir... j'ai donc payé mon solde vu que c'était aujourd'hui la date limite.
J'ai tout de même pris les informations et vous les fais partager même si ça recoupe bien ce qui a été dit par les intervenants sur ce post :
dans le cas d'une annulation sans motif médical ou autre motif pouvant être justifié et donc sans prise en charge de l'assurance annulation, ce sont les conditions MSC qui s'appliquent soit les pénalités suivantes :
- désistement + de 45 jours avant le départ : 90 Euros/personne
- entre 45 et 31 jours avant le départ : 25 % du montant total
- entre 30 et 16 jours avant le départ : 50 % du montant total
- entre 16 et 6 jours avant le départ : 75 % du montant total
Les conditions MSC s'appliquent toujours... Mais parfois, c'est l'assurance qui les prend en charge... 😉
Bien sûr que tout va bien se passer ! je t'envoie un paquet d'ondes positives !!! (oui, je sais, certains prétendent que ça ne marche pas, mais ce sont des jaloux... 😎😎 en général, mes ondes positives marchent très bien ! 😇 )
Just back from our first cruise on the Renaissance, and I’d like to share a few thoughts about life on board. Our feelings are mixed—we wanted a change after several MSC cruises, but the value for money on this repositioning cruise left us torn.
After taking advantage of successive promotions, we finally secured a well-located balcony cabin for 2600 € (almost 50% off the brochure rate). Given the amenities and the ship’s age, this now feels like the absolute maximum we’d pay for that period.
Overall, we were happy with our vacation on board, but a few details—when added up—left us with a somewhat mixed impression.
The pros:
- Ship size
- Reasonable noise levels, except in the restaurants (aside from the covered pool area)
- Spacious balcony cabin (20 + 5 m²) with plenty of storage and a bathtub with jets
- Understated, tasteful decor
- French language spoken on board
- Friendly staff for the most part
- 100% French-speaking clientele
- Decent food with French dishes (even with an Indian chef)
- Tables for two available (though the ship was full, so no changes possible)
- Some high-quality shows, thanks to an excellent English-speaking troupe
- Interesting lectures (especially on history and cetaceans)
The cons:
- Unreliable air conditioning in common areas (you’d go from a freezing lounge to a hot one, as if the system only worked in certain spaces at certain times)
- Aging ship with a few glitches (noises, AC, toilet flushes, lights) reported at reception (luckily, our only issue was the bathroom door not closing...)
- Industrial, thawed-out bread and pastries (a letdown for a ship with a French image)
- Limited fruit selection (often just apples and watermelon/melon) and not much variety in vegetables
- Worn, sometimes stained restaurant towels
We’re not ruling out another cruise on the Renaissance—their itineraries are unique—but only at a very competitive price.
Hi, I’m about to go on a cruise on the Costa Smeralda but I’ve never been on a cruise before. Could anyone share the à-la-carte drink menu? I’d like to know if the prices are excessive, since the MyDrinks drink packages, for example, cost 266 € per adult.
Have a great day! 😉
Hi everyone,
I’m going on a Mediterranean cruise in November and I’m looking for some "tips" to visit the cities of Naples, Messina, and Valletta in Malta without booking the ship’s excursions, which are really expensive.
Thanks so much for your advice and suggestions. We’re a group of 6 people.
Looking forward to hearing from you...
Best,
M
PS: We’re also stopping in Genoa and Barcelona—even though we know these two cities, we’d still love any tips for visiting them!
Thanks
Hello everyone,
We’re a senior couple signed up for a 13-day cruise in Japan on the Princess Sapphire, departing from Yokohama on April 8, 2027.
Are there any other French speakers on this forum who’ll be on this trip?
Hoping for a reply...
Hi,
The MSC Magnifica has been refurbished and a Yacht Club class has been added. Could anyone share their impressions of cabin 14001, as the view is slightly obstructed? Is it really a "disadvantage" in terms of brightness? Thanks in advance
Hi, we're heading to Venice soon. We have a hotel in Mestre and we'd like to know which bus can take us from the Mestre hotel to Marghera Port. Thanks.
Hi everyone ...
We’re planning to do the 83-day Cunard cruise ...
departing from Southampton on January 10, 2027 aboard the Queen Anne ...
has anyone done it ... or have any info ... or tips ...
for example ... deck and cabin choices ... drink packages ... excursions ... etc.
... anything good to know about this ship???
Thanks everyone ...
Hi there,
Here’s the 2027 cruise schedule.
It’s a great way to get ideas and maybe even meet up with other members!
2 essential rules:
1) Never "quote" the schedule when replying—this avoids any confusion.
2) Follow this format:
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry about that. IMPORTANT Please respect the templates!
PLEASE COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE HAVING TROUBLE
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF 2027 CRUISES: 1
JANUARY
14/01 - poupou10 / AZAMARA JOURNEY / 74 days / South America Tour / Miami
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
Hi there,
I’m looking for an all-inclusive Nile cruise on a comfortable boat with as few passengers as possible.
Which tour operator can you recommend?
Thanks in advance.
I’m about to book the panoramic suite, and I’m not sure whether I should go for the one at the front of the ship or the one at the back. I’d really appreciate any feedback—anyone who’s already booked this kind of suite and can share the pros and cons?
Hi,
We’ll be visiting Barcelona for the first time on our upcoming cruise.
I was wondering if it’s better to book a taxi in advance to get from the train station to the cruise terminal, since there’ll be four of us. Are there enough taxis around that we won’t have to wait too long?
For the return trip, same question—are there enough taxis, since we have a flight to catch? Though I doubt we’ll know in advance which terminal we’ll dock at.
I came across this site below—has anyone heard of it?
https://taxibarcelona.taxi/fr/
hi there
Here’s the cruise schedule for 2026.
It’s a great way to get ideas and maybe even meet up with other members.
2 essential rules:
1) never "quote" the calendar when replying—this’ll avoid any confusion
2) follow the format below
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates!
COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026:
JANUARY
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
Hi everyone, we're going on a week-long cruise and I have a question: can we travel by train and on a cruise with small refrigerated injectable syringes?
Do we need to complete any formalities?
And how should we store them?
Thanks in advance for your feedback.
I'm considering a cruise on the Hurtigruten Coastal Express from Bergen to Kirkenes and back to Bergen over 11 days in mid-March 2027.
Has anyone already done this trip?
I think it’s a great way to discover the Norwegian coast with the chance to see magnificent northern lights, but isn’t the trip a bit *too* long?
There are about thirty stops, but most last only a few minutes, with just one daily stop of over 2 hours, which gives a quick glimpse of a few towns but doesn’t allow for a full excursion.
Is the supplement for an outside cabin with a porthole (800 € for 2!) really worth it?
It’s more pleasant than an inside cabin, but do you spend enough time in your cabin to make the most of it?
Thanks for sharing your thoughts on this journey.
Best regards.
Hi everyone! I’m used to sailing on a sailboat with two or three people—it’s amazing. But I’d love to try the experience of a cruise. Just to clarify, I’ll be going alone. My first question: are there other solo travelers on these cruises, or is it mostly couples and families?
For a first cruise, I’d prefer a short one (maximum 8 days). Do those exist? And on the smallest boat possible. I live in Marseille, so a departure from Marseille would work, but I’m open to other ports too. If you have a cruise line to recommend and a destination you’ve enjoyed, or if you’ve had a great experience on a more intimate-sized ship, I’d love to hear about it!
We’re looking for a group of people available to share an excursion to the Trollstigen (Trolls’ Road).
We’ve contacted a local provider who’s offering us the following rates:
- 6,325 NOK for 4 people
- 6,874 NOK for 5 to 8 people
Don’t hesitate to get in touch if you’d like to discuss!
Happy planning to everyone! !
We just returned from a cruise from 08/13/26 to 08/20/26 on the MSC ORCHESTRA with stops in Tarragona, Valencia, Livorno, Civitavecchia, Genoa, and back to Marseille.
The ship was fully booked. Deck chairs were already occupied by beach towels early in the morning, and there were only 1 or 2 people in the pools... However, on the day the Italians disembarked, there were very few towels on the deck chairs.
We found the Italians less talkative.
We had a balcony cabin on deck 9, starboard side. The cabin was spacious, but the sofa was facing the desk, making it a pain to watch TV (neck strain guaranteed). So, we changed the sofa’s orientation to face the TV (we put it back in place on disembarkation day).
There were 325 French speakers on board, and a lot of staff from Mauritius, which made communication easier.
No annoying announcements about bingo, etc.—a nice change from COSTA.
For dinner, we were at the first sitting at 7:45 PM, at a table for 6. On the first night, we were two "gray-haired" couples at the table. The second night, two young women joined us but asked to change tables after seeing us...
The show for our dinner time was at 10:15 PM and ended around 11:00 PM. We found that a bit late for us. The shows were varied and of good quality.
The restaurant menus offered plenty of choices, but at the buffet at lunchtime, there were a lot of dishes with quite a few carbs. Afternoon tea from 4:30 PM to 5:30 PM included some great pastries, among other things.
We had an issue with the air conditioning and bad odors in the cabin one afternoon. I reported the problem to the reception, and staff along with our cabin steward came to check the cabin. The issue was resolved that same afternoon.
Two days later, we were surprised to find a bag with items inside: 2 MSC mugs and 2 MSC thermos flasks that keep drinks hot or cold for 10 hours. It was a gift from customer service following the bad odors in our cabin. We weren’t expecting this at all and thanked MSC’s customer service.
For excursions, MSC always offers port-to-city-center transfers for 14 € per adult in Valencia and Tarragona, and 12 € per child. In Livorno, it was 10 € per adult and 7 € per child.
In Civitavecchia, there was a shuttle to the train station for 6 €.
On the MSC for Me app, there were "promotions" on certain excursions.
We really enjoyed this cruise, but we couldn’t revisit some stops (Tarragona and Valencia) on our own because it was too hot.
Great evening: Mum49
We're leaving on August 25th for a Danube cruise from Vienna to Bucharest. The travel agency refuses to postpone this cruise despite navigation changes due to the exceptional drought, which include bus transfers that don’t interest us.
Have you had any experiences with this that you’d like to share?
Hi there!
I’m going on a cruise with MSC on the World Europa this coming October.
Stops: Genoa, Naples, Messina, Malta.
Has anyone visited Mount Etna and Pompeii?
Could you share some tips for each of these stops?
I’d like to explore on my own without booking the ship’s excursions.
Thanks for your advice!
Hello!
After a lot of hesitation between different cruise lines (Explora, Oceania, YC, HAL, NCL) and several destinations like Norway, Ireland, and Iceland,
I finally chose NCL’s Star for Iceland.
I had already looked at this itinerary when I went to Scotland in April with CFC, but it was really expensive.
You should know that CFC often offers last-minute deals 45 days before departure (the point when you can no longer cancel or modify).
So, I got a great opportunity and grabbed it.
Departure is on August 23rd.
Hi everyone,
I’m staying in a suite on the Pacifica in October and I can’t find any details about the suite benefits beyond the elite restaurant, the butler, and the espresso machine.
What about breakfast and meals served free in the cabin, and the spa?
Costa’s been cutting back on perks for Gold members, and it seems like suites are next.
Thanks for your replies!
Hello,
We’re back from this cruise.
Boarding in Dunkirk: The doors opened around 12 PM. Since we were a bit early, I asked if my husband, who uses a walker, could wait inside instead of outside. I left him with the two suitcases and our two backpacks in the small hall while I parked the car in the reserved CFC parking lot for 10 € per day.
The shuttle that was supposed to take people from the parking lot to the model pavilion was supposed to arrive in 5 minutes, but after 15 minutes, nothing. After waiting 15 minutes, I saw a man walking and asked if I could follow him. In 15 minutes, we arrived, and still no sign of the shuttle—it must have passed us. Arrived at the model pavilion.
My husband had already checked in the suitcases with the help of a CFC staff member. The remaining formalities were completed quickly. We were on board by 12:15 PM. Headed to the buffet on deck 11 and waited in a lounge to access our cabin.
At 2 PM, we discovered our balcony cabin on deck 9 at the rear: spacious with a large balcony compared to MSC/COSTA.
Since we were at the rear, cabin 9202, there was always an issue with elevator number 4: "priority."
Elevator number 2 stops at deck 10... and elevator number 3 was often out of order, leaving only number 1 for those with mobility issues to reach the buffet, especially for people who struggle with stairs. Note: only one child on board and lots of "gray hair."
DAY 2: At sea. Lots of activities offered.
Day 3: GOTHENBURG (Sweden). Sunny, 19°C at 11 AM.
Excursion booked with CFC: Gothenburg and Haga for all.
Interesting visit with a great guide. The HAGA district, in our opinion, is full of cobblestones and nothing special, not suitable for people using a cane or wheelchair. Elevator number 3 was out of order again.
Day 4: Copenhagen. 15°C in the morning, showers in the afternoon.
We didn’t book an excursion since we’d already stopped here with CFC in 2025, and based on advice from this forum, we took the hop-on/hop-off bus right in front of the ship. I still went to see the Little Mermaid again.
No TV, but the elevator was fixed.
DAY 5: At sea. Still no TV.
DAY 6: GDANSK (Poland). 15°C, rain all day.
There’s a shuttle to get to the city center.
We took the excursion: Panorama of Gdansk.
The guide left us at the entrance of the city center for 45 minutes, telling us what to visit. Meet-up for the rest of the tour at 3 PM. The bus left at 3:15 PM to cover 10 km to see St. Mary’s Cathedral. We arrived at 4:16 PM... The guide said there are often traffic jams in that direction. We had 10 minutes on site before heading to see the lighthouse and the Westerplatte monument, where we also had 10 minutes.
Many of us wondered why we didn’t do the tour in the opposite direction since they knew there would be traffic...
I went to reception to complain about the organization. The staff member read me the program: we were supposed to start with the lighthouse, then go to the cathedral and stay for 30 minutes before heading to the center of Gdansk for a short guided walk with some free time to buy souvenirs, etc.
The guide did the complete opposite of what was planned and didn’t even give us a guided tour—just dropped us off in the city...
DAY 7: Bornholm Island (Denmark). 14°C, a few sunny spells.
We saw in the excursions that there was a walking tour of RØNNE. So, like many others, we explored on our own. There was a small orchestra welcoming us at the port and two people with city maps. We took the shuttle to leave the port—it ran every 15 minutes. The tourist office was next to the "shuttle bus." A pleasant visit at our own pace.
DAY 8: KIEL (Germany). 18–23°C, nice weather.
We took the "Kiel for all" excursion. Great guide and interesting visits.
The port is in the city, and in 10 minutes, we were in the city center by following a blue line on the ground from the port. Elevator 3 was stuck again... and the TV was back.
DAY 9: At sea. Elevator 3 works.
DAY 10: At sea. Elevator 3 is out of order again...
DAY 11: Disembarkation in Dunkirk.
Cabins had to be vacated by 7:30 AM. Buffet open until 9 AM.
Elevator number 1 was "reserved," leaving only number 2, which doesn’t go up to deck 11... a problem for people with mobility issues who had to cross the entire deck 11 and try to use one of the four working elevators at the front, which were crowded.
My opinion: Interesting stops.
The onboard staff were always welcoming, smiling, and mostly French-speaking.
Evening shows were better than in March/April 2025—better singers, dancers, and presenters, and the costumes were improved.
I liked the "magician" shows less.
There were three onboard lectures by a very cultured person, but they went off-topic and were too historical for my taste. I didn’t attend the other two; my husband went to the second but not the third.
For this cruise, there was a bridge theme, but we’re not players or interested.
We didn’t take a drink package on board—water, coffee, tea, and herbal teas were available.
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by.
Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car.
Guylène