Bonjour
Au mois de Février nous avions réservé sur le site du transporteur un vol aller retour pour Kos en Grèce départ le 1 Juin retour le 9 Juin au matin
Hier nous avons reçu ce message :
Madame, Monsieur,
Vous avez réservé un billet en NANTES/KOS/NANTES du 01 AU 08 Juin 2014 avec la compagnie AIR MEDITERRANEE.
Pour des raisons opérationnelles sommes contraints d'annuler la rotation NANTES/KOS/NANTES
Nous vous proposons un report à la date de votre choix au départ d'une autre ville ou le remboursement intégral de votre réservation.
Nous vous remercions de nous faire part de votre décision au plus vite et vous prions d'accepter toutes nos excuses
pour les désagréments occasionnés.
Le service Relation Client
Surprise !!!! il émanait du service client FRAM ( phenrotin@fram.fr ) de mr pascal henrotin
Notre réponse à leur mail :
Madame, Monsieur.
Par votre mail, vous annulez nos vols Air Méditerranée , réservés le 09/02/2014 .
Pour ce voyage , nous avions réservé une voiture chez Europcar à Kos, 2 hotels pour notre séjour , et un hotel à Nantes vu notre arrivée tardive le 9 Juin au Matin
Vous comprendrez que votre mail ne suffira pas pour compenser le préjudice que vous nous faites subir , nous espérons une proposition alternative de votre part aux même dates sur Kos
Nous attendons une réponse urgente de votre part aujourd'hui.
Pas de réponse donc remail avec petite menace
Madame , Monsieur
Toujours pas de réponses de votre part , nous sommes quand même étonnés de recevoir un mail de votre part (@fram.fr ) nous avions réservé nos vols directement sur le site d'Air Méditerrannée , nous suspectons un Spam dans le but d'utiliser notre carte bancaire à des fins frauduleuse , mystère ???
Nous sommes membres du site Voyage Forum , sans réponses ni explication de votre part nous mettrons notre problème en ligne sur internet Annulation de vol
voir l'en-tête complet
IL EST INDISPENSABLE D'ACCUSER RECEPTION DE CE MESSAGE, en cliquant simplement sur
le bouton repondre de votre messagerie, pour la mise a jour automatique de nos donnees.
IT IS MANDATORY TO ACKNOWLEDGE RECEIPT OF THIS EMAIL, In order to do so, simply click on the reply button of your email client and it will automatically update our data.
Madame, Monsieur, / Madam, Sir,
En reference a la reservation 00AO69 / With reference to booking no 00AO69
Nous sommes au regret de vous annoncer l�annulation de votre vol ML6464 partant de NTE le 1 juin a 16:50 a destination de KGS, arrivee 1 juin a 21:35. / We regret to inform you that your flight ML6464 which was scheduled to take off on 1 juin at 16:50 from NTE to KGS has been cancelled.
En consequence de cette annulation, vous pouvez beneficier au choix / Consequently to this flight cancellation, you may be granted upon your choice :
�De l'emission d'un avoir valable 1 an sur l'ensemble des destinations a la vente depuis notre site internet / The issuance of a credit note, available for any destination offered on our website.
�D'un remboursement sans frais de votre dossier de vols / A full refund of your booking, free of charge.
Pour nous communiquer votre choix ainsi que pour toute communication avec le service client d'Air Mediterranee, veuillez ecrire a notre service client / To inform us of your selection as well as for any communication, please liaise with the customer service department of Air Mediterranee.
Air Mediterranee vous presente ses excuses pour ce contretemps et pour la gene occasionnee / We do apologize for any inconvenience this may have caused.
IL EST INDISPENSABLE D'ACCUSER RECEPTION DE CE MESSAGE, en cliquant simplement sur le bouton repondre de votre messagerie, pour la mise a jour automatique de nos donnees.
IT IS MANDATORY TO ACKNOWLEDGE RECEIPT OF THIS EMAIL, In order to do so, simply click on the reply button of your email client and it will automatically update our data.
Madame, Monsieur, / Madam, Sir,
En reference a la reservation 00AO69 / With reference to booking no 00AO69
Nous sommes au regret de vous annoncer l�annulation de votre vol ML6464 partant de NTE le 1 juin a 16:50 a destination de KGS, arrivee 1 juin a 21:35. / We regret to inform you that your flight ML6464 which was scheduled to take off on 1 juin at 16:50 from NTE to KGS has been cancelled.
En consequence de cette annulation, vous pouvez beneficier au choix / Consequently to this flight cancellation, you may be granted upon your choice :
�De l'emission d'un avoir valable 1 an sur l'ensemble des destinations a la vente depuis notre site internet / The issuance of a credit note, available for any destination offered on our website.
�D'un remboursement sans frais de votre dossier de vols / A full refund of your booking, free of charge.
Pour nous communiquer votre choix ainsi que pour toute communication avec le service client d'Air Mediterranee, veuillez ecrire a notre service client / To inform us of your selection as well as for any communication, please liaise with the customer service department of Air Mediterranee.
Air Mediterranee vous presente ses excuses pour ce contretemps et pour la gene occasionnee / We do apologize for any inconvenience this may have caused.
Le Service Clients /
QUELQU'UN POURRAIT-IL NOUS DONNER LA MARCHE à SUIVRE DANS CETTE AFFAIRE qui de toute évidence vient du service client FRAM et la meilleure façon de récupérer l'argent de nos billets et un éventuel dédomagement pour nos vacances à Kos gâchées , merci d'avance bonne journée pour tous les forumeurs l.Bézivin
v
et la miracle réponse d'air Méditerrannée dans la soirée :
La poisse! C'est vraiment pas sympa! Ils ne doivent pas avoir assez rempli l'avion mais évidemment ça ils se gardent bien de vous le dire.
Essayez de demander un départ de Paris ou bien un Nantes-Rhodes d'où vous prendre un bateau pour Kos en demandant bien sur à ce qu'ils vous paient le trajet jusqu'à Paris ou bien le trajet Rhodes-Kos. C'est dommage de perdre vos réservations hotel et voiture et surtout de perdre vos vacances!!
J'ai déjà eu pas mal de problème avec cette compagnie. Notamment ils ont refusé tout simplement de me vendre un billet au départ d'Athènes pour la France ce qui est complètement illégal.
Méfiez-vous de cette compagnie, et bon courage dans vos démarches pour obtenir gain de cause!
Ils m'ont fourni un autre billet le même jour à 10 minutes d’intervalle.
Le vol est assuré par Fram, ils ont du changer de compagnie aérienne au dernier moment ...
Ils manquent quand même de transparence et d'informations dans leur message.
Je me retrouve avec un billet acheté chez air mediteranné mais géré par fram et pour finir je dois récupérer mon billet chez fram le jour de mon départ à l'aéroport... tout cela est bien complexe pour un simple billet.
en réponse au compte facebook (j'ai eu cette idée aussi) je l'ai fait et inutile de dire que le message n'est pas resté longtemps ... mais cela doit quand même faire avancer les choses.
en réponse au compte facebook (j'ai eu cette idée aussi) je l'ai fait et inutile de dire que le message n'est pas resté longtemps ... mais cela doit quand même faire avancer les choses.
Je n'ai pas de compte Facebook donc je ne sais pas comment ça fonctionne précisément .
Ils ont enlevé ton message.... je répond , remets en un autre .😉
Le vol est trop important dans un voyage pour ne regarder que le prix.
Pour des personnes ayant un problème d'informations sachez que j'ai reçu un message suite à la publication de mon mécontentement sur Facebook sera peut donc faire avancer les choses si vous êtes bloqués.
Miracle!!!
Après avoir annulés mes hôtels sur Kos et ma location de voiture chez Europcar , Fram ( ou air méditerrannée ??? ) m'on remis sur un autre vol départ de Nantes même heure rentrée une demi journée plus tôt , tout est à refaire reréservation d’hôtel de voiture ect ... par contre changement de transporteur : d'Air méditerrannée à Hermes je croit que c'est pareil
suite au prochain numéro bon après midi
I’m heading to Laos next spring, but I have a question about the Thai arrival/departure form. I’ll be flying PAR-BKK, then taking the train to Laos (so exiting Thailand), and later re-entering Thailand by train to catch my return flight. Do I need to fill out two forms in this case?
Hi there,
we’re planning our trip to the North Cape this summer. We bought a new vehicle for it. Unfortunately, the registration document is still being processed, and the delay seems long—I don’t think I’ll have it in time for our departure...
I have the transfer documents, insurance in my name, and all the supporting paperwork, but not the registration document. So my question is: does the ferry company require the registration document *mandatorily* when boarding in Denmark or not?
Thanks for any insights...
Hi everyone,
I bought a new apartment in Pattaya that will be finished at the end of 2013, and I’d like to buy more later...
I think it’s a good investment idea, but I’d love to hear from those of you with experience—what do you think? I’d also like to know how to handle rentals... Should I go through agencies, or are they usually rented out directly by the building management companies?
Thanks in advance for your replies! 🙂
Hi everyone,
I have to leave for Perth, Australia in a week, for 7 days, and I couldn’t get my international driver’s permit due to processing and delivery delays.
The information I’ve found about whether an international permit is required is contradictory. Some sources say you need one, others say you don’t.
Could anyone let me know if an international driver’s permit is necessary to rent a car in Australia (Perth), or if a French license is enough for a 7-day rental?
hi everyone,
I need to apply for a new eTA for Canada.
do I need the number from my old eTA or not?
because I can’t find my old eTA number anymore.
thanks for your replies, have a great weekend
Hi there,
I know there are similar topics here and elsewhere, but they’re a few years old, and I need an up-to-date answer to make sure I don’t throw over 1000 € out the window. Thanks for your patience.
I’m planning a trip from France to Alberta/British Columbia, and I’m unsure about which bank card to use for the security deposit with the rental company (I’m thinking of going with AVIS).
I contacted Avis Canada, and they told me a credit card is absolutely required. I asked my bank for a credit card (a *real* credit card), but they only offered me a deferred debit card.
My question: For a rental with Avis Canada, is a Gold International Mastercard deferred debit card usable for the security deposit needed to finalize the rental? Is the "CREDIT" label enough? (Some cards say "CREDIT" and others say "CARTE DE CREDIT"—seems minor, but it’s actually a big deal in how the card works.)
I’ve seen conflicting info everywhere I look... My bank says it’s *usually* okay (the deferred debit card), while Avis Canada insists it *must* be a credit card, not debit—even when I mention the deferred debit card.
I know the whole credit card concept is already confusing, and on top of that, some sites say a deferred debit card counts as a credit card, while others say it doesn’t.
Thanks to anyone who can share a recent experience!
Have a great day
Hello everyone,
Could a resident of Benin (Cotonou) kindly let me know which is the best mobile phone and internet service provider?
Thank you very much,
Best regards,
Juan
Hi,
I’m bringing Seresta, an anxiolytic (tranquilizer) from the benzodiazepine family,
to help me sleep.
I’ll have the prescription with me.
Will this be a problem at customs, and do I need to declare it?
Same question for antibiotics?
Thanks a bunch!
Hi everyone,
I’ll explain my situation.
Unfortunately, I lost my passport, and I only realized it two weeks before my departure for a humanitarian mission in Libya. I’m a nurse, and this mission really means a lot to me.
First, I applied for an emergency passport, but it was denied by the Val-d'Oise prefecture on the grounds that a planned humanitarian mission wasn’t considered an urgent reason.
So, I submitted a biometric passport application on July 20th. Since then, the tracking has been stuck, and the town hall can’t (or won’t) give me any clear information. Every time I call, I get a different story. The last update I received was that the passport had been produced since July 23rd with a status of "about to be shipped," but nothing since then.
I’ve managed to push my departure back to next Tuesday at the latest, but I’m starting to really panic.
Have any of you submitted an application around July 20th, especially in Val-d'Oise (95)? How long did you wait between the passport being produced and it being available at the town hall? Is it normal for this step to take this long?
This mission means so much to me. I had everything organized, and I’m also supposed to attend a friend’s wedding right after near the border.
Thanks so much to those who take the time to respond or share their experience. 😔
Can anyone tell me exactly if a passport "valid for the duration of the stay" is enough, or does it need to be valid for 6 months after the trip?
I checked the embassy’s website, but that info is missing.
Hi there,
I’ll be arriving in Seoul on November 18th after spending about a month in India.
Do you know if I’ll need to fill out any additional documents besides the e-arrival card?
Thanks in advance for your tips!
I’m a bit embarrassed because I need to travel to Quebec from February 27th to March 13th. I’m a regular visitor to Canada—this will be my 10th trip since 1997, plus a year as a permanent resident (2000–2001) and a cross-country run from Vancouver to Halifax in 2011. So, I’m definitely not a terrorist!
But since our last trip in July 2015, they’ve introduced this eTA thing. Seems more like a way to make money than to actually secure Canada, if you ask me, but anyway, that’s not the point.
I applied for an eTA for myself, my wife, and our two kids. They all got approved within hours, but not me! I was asked to create a GC key and then an IRCC account, which I did. Normally, you get news within 72 hours, but since Monday, January 15th, nothing!
In the "message" section of the account, it says "explanation letter (required)" with a deadline of January 25th, but I can’t find any explanation anywhere—despite searching the Canadian government website and Google. No links, nothing!
I’ve emailed them but haven’t heard back yet. I’m thinking of calling the Canadian embassy in Paris tomorrow. Even though I’m not stressing yet, it’d be a bummer if everyone else got to go without me!
If anyone’s had this issue before or knows what this explanation letter is about, I’d love to hear more.
hi there
I’m heading to Seoul in September, and to do that I need to get a travel authorization that we apply for through K-ETA....... turns out I can (barely, I admit) fill out the form up to the address of our "stay location," but every address I’ve entered has been rejected by the system. I’ve tried my hotel, the Lotte Hotel (which is well-known in Seoul), the airport—basically, I’ve entered at least 20 addresses, all rejected....
So, to anyone who’s successfully gotten the authorization, could you tell me which address you used to get that "elusive" approval?...
Hi there,
I’m heading to Senegal in January for a month and was wondering if I just need my French driver’s license or if I should get an international permit?
Thanks!
JL
Hi there,
I have a 9-seater passenger vehicle that I use for my business in Paris, transporting people.
I’m planning to go to Algeria with my family.
The vehicle registration lists my company as the owner.
Can I get a TPD (Temporary Admission Document)?
Will I need a KBis extract or a power of attorney?!?
Thanks for your help.
Worst case, I can add my personal name as a co-owner on the registration, but that would be a real shame!
Hi,
I’m writing to ask for some info—I’ve heard that you **must** have travel insurance to land in Zanzibar.
What’s the process, and which insurance should I get?
Thanks in advance for your feedback!
Best,
Seb
Hi, are there any travelers who’ve recently crossed the border between Karakalpakstan (Uzbekistan) and Beineu in Kazakhstan?
It was closed for a while.
Thanks for any info!
I bought a one-way flight (Ryanair) and a return flight (EasyJet) to spend a week in Morocco in April.
My passport expires 3 weeks after the return date.
Some websites say the passport must be valid for 3 months at the time of entry.
However, it will still be valid both on entry and return, but its validity will only be 1 month at the time of entry (and 3 weeks on the return date, everything prepaid).
It's an individual family trip.
The consulate can't give me an answer—they're still looking into it (really!)
Last year, we stayed for 3 months in Thailand, north of Khao Lak, and were able to benefit from the 2-month visa exemption, renewable for one month by going to Takua Pa to validate a 1-month extension (1,900 baht).
This year, it’s a disaster for us—not only were we planning a 4-month stay, adding a visa run in between (which some say is quite risky), but the law is apparently changing in the coming months with the return of the 1-month exemption (plus the usual 1-month option). So, we looked into applying for a 6-month multiple-entry visa, allowing a maximum of 60 consecutive days in Thailand. However, I can’t find anywhere the minimum time required outside Thailand between two stays—do any of you have an idea?
Thanks for the info! If you’d like tips on Khao Lak and the surrounding areas, we’ve got some experience, though things change fast!
Cheers,
Bruno.
My partner, our 8-year-old daughter, and I are going on vacation to Gex.
We’ve decided to spend one day in Switzerland and another in Italy. Will we need ID (national ID card or passport)? Do we also need ID for our daughter?
Hello,
We’ll soon be moving to Madagascar long-term.
As a French national, I need to obtain a short-stay visa that can be converted to a long-stay one. To do this, I have to send the required documents to the Madagascar embassy in Paris.
No issues with that procedure so far.
If I get this visa, once I arrive in Madagascar, I’ll need to provide the same documents to the Ministry of the Interior in Anosy. I’m trying to find an email address or website for the Ministry to check which documents I need to submit (I think they ask for additional ones).
If you have any info on this, I’d appreciate your replies.
Best regards,
M. Buisson Eric
I’d like to know if anyone has already applied for a private visa to Russia with an invitation from a Russian resident.
I traveled earlier this year with an e-visa, but since I want to stay longer, I’ll be visiting my friend who lives in eastern Russia.
For the visa application, does the invitation need to be on an official paper form issued by the Russian ministry? And most importantly, do I need to present the original for the application, or is there an electronic version that can be sent directly to the consulate in France?
Thanks for any info if you’ve gone through this process before!
I filled out the B2 form to apply for a visa, created an account on Atvis to pay the visa fees and schedule a meet-up, but every time I try to pay with my Boursobank Visa 1st card, they refuse the payment with a message telling me to check my details (address), even though everything is correct. Does anyone know why this is happening, or maybe they don’t accept Visa cards? Are you aware of this?
Thanks for your feedback!
Elisabeth
There are rumors going around about the ETA: it must absolutely be on your smartphone in the "ETA" app.
Paper documents might not be accepted.
Is this real or just a hoax?
Thanks, I’m leaving in 3 weeks. My passport is good to go and my ETA is still valid for a year, but I only printed the email I received.
Thanks everyone.
Hi there,
We need to apply for a B2 visa because we visited Iran in 2018. It currently costs $185, but they’re planning an additional $250 fee per person for the same visa—it’s been approved but not yet implemented. Does anyone know when this fee will take effect?
Thanks in advance!
Elisabeth
Hi there,
In November, we're heading off on a 4-month trip. We'll be landing in China and plan to leave the country via a land border into Vietnam.
I’ve read that China may ask for proof of exit within 30 days (flight ticket or other reservation). Since we’d be leaving by land, I’m wondering how this works in practice.
Has anyone here been in this situation recently?
Did the airline ask for an exit ticket before boarding?
Did Chinese authorities require proof upon arrival?
Is a train/bus ticket to Vietnam sufficient?
Is a cancelable or flexible reservation accepted?
Hi there,
Just a question that’s probably been asked before (though usually the other way around for my situation :))
My wife and I are heading to the US.
On her ticket, it only has her maiden name (e.g., Martine DUPOND).
On her passport, it’s written as Martine DUPOND épouse AVRY.
No issues for travel, I hope I did the right thing with the ticket?
Then for the ESTA, is just Martine DUPOND enough, or do I need to include the "épouse AVRY" part like on the passport?
Thanks in advance!
Hi there,
I’m spending a few days in San Pedro de Atacama (Chile) and would like to cross the Argentine border to make a loop toward Salta and then return to Chile to drop off the rental car.
I’ve heard that crossing the border can be tricky!
Is it possible with a rental company’s authorization? Which company, and at what cost?
Thanks for sharing your experiences!
Best regards,
Arnale
I saw on the French Embassy in Peru’s website and the Peruvian Consulate in Paris’s site that the rule is to have a passport valid for 6 months *after the arrival date* (not the return date).
I arrive in Peru on August 13, 2019 (for about twelve days), and my passport is valid until February 16, 2020.
That’s 6 months and 3 days after my arrival date in Peru. In my opinion, I’m good to go.
But could I still be denied entry if they say I don’t cover the return date or that I’m too close to the 6-month mark?
