Bonjour à tous,
Je veux relater ici ma très mauvaise expérience avec AB croisières. J'avais organisé une croisière pour août 2020 pour ma famille. Facture aux environs de 18.000 € quand même… Deux acomptes versés.
Avec l'épidémie, certains habitant en Afrique ne peuvent pas sortir de leur pays, les autres ne peuvent plus se permettre de faire cette croisière.
J'annule, de mon propre chef, donc.
Je demande un avoir. On me répond que c'est moi qui annule. Leur "geste commercial" : le report de la même croisière, avec les mêmes personnes à la date de mon choix.
L'assurance souscrite pour près de 500 € me dit que la pandémie n'est pas couverte…
Puis impossibilité d'avoir un interlocuteur au téléphone. Et le solde des 50 % prévus par les cgv a été prélevé sur mon compte sans m'avertir ni me demander mon avis.
Donc je veux dire ici : NE PAS RESERVER PAR CARTE BANCAIRE !!!
Je tiens à préciser que je suis bien consciente que c'est moi qui ai annulé, et que ce que je regrette fortement, c'est que AB Croisières préfère faire rentrer de l'argent tout de suite, plutôt qu'offrir une solution amiable.
Bons voyages à tous, dès que possible !
PS : je viens enfin d'avoir un interlocuteur au téléphone, c'est NIET. Je suis très déçue et espère pour leurs employés qu'ils ne seront pas obligés de licencier trop de personnel à cause de leur rigidité.
certaines agences se sont mises aux abonnés absents (soi disant nous sommes tres nombreux a appeler).
C, est le cas de logitravel qui ne laisse meme pas la possibilité de leur laisser un message sur leur repondeur.
Cette pandemie fera le tri entre les agences serieures et commerciales et les "distributeurs de billets"
le hic c, est que certains verront leurs avoirs transformés en "emprunt russe"
Bonjour Pitpat,
La comparaison avec les emprunts russes est bien vue 🙁
Ca me fait quand même de la peine pour tous les employés qui vont être licenciés par manque de souplesse de leur direction.
Pour moi, 9.000 € ça fait mal… mais comme dit l'employée que j'ai fini par avoir au téléphone : "Mais Madame, pensez à ceux qui ont perdu quelqu'un". L'argument qui… ne tue pas !
Bonne journée
J'annule, de mon propre chef, donc.
Je demande un avoir. On me répond que c'est moi qui annule. Leur "geste commercial" : le report de la même croisière, avec les mêmes personnes à la date de mon choix.
L'assurance souscrite pour près de 500 € me dit que la pandémie n'est pas couverte…
Puis impossibilité d'avoir un interlocuteur au téléphone. Et le solde des 50 % prévus par les cgv a été prélevé sur mon compte sans m'avertir ni me demander mon avis.
Donc je veux dire ici : NE PAS RESERVER PAR CARTE BANCAIRE !!!
Bonjour
Comme c'est vous qui annulez ABCroisières vous propose le remboursement moins les frais d'annulation tel que prévu dans les CGV. Or pour toute annulation de votre part entre 90 et 61 jours du départ il y a 50% de frais. Donc en fait de remboursement c'est vous qui leur devez de l'argent. C'est le problème avec ces agences qui appliquent des frais d'annulation démentiels.
Quant au prélèvement sur la carte c'est totalement contraire à la règlementation bancaire sauf si vous avez donné votre avis implicite, en cochant une case par exemple, lors de la saisie des données de votre dossier sur internet.
Cordialement
Bonjour Zorro, 🙂
Merci de votre réponse, je vois que tout le monde a les mêmes problèmes.
J'ai demandé à AB Croisières de m'envoyer copie du document où je leur aurais donné mon accord pour prélèvement de leur propre initiative…
"La mise en place d’un avoir à la place d’un remboursement doit permettre « d’équilibrer le soutien aux entreprises du secteur en cette période de crise avec le respect du droit des consommateurs », précise le même rapport. Il faut noter que ces mesures ont été définies après des échanges avec les associations de consommateurs.
...Quelles prestations sont concernées par cette mesure ?
La mesure s’applique à toutes les prestations suivantes, à condition qu’elles aient été annulées (par le professionnel ou par le consommateur) à compter du 1er mars 2020 et jusqu’au 15 septembre inclus, et ce en raison des circonstances exceptionnelles dues à la propagation du coronavirus.
..."
Quelqu'un sait comment faire pour obtenir satisfaction ? Des associations créées ?
Tel que je comprends la situation après de nombreuses discussions sur le sujet 😉 (mais je ne suis pas juriste).
Les CGV d'AB Croisière disent que leurs contrats sont régis par la loi française et en particulier le Code du tourisme.
Vous êtes donc fondée, dans les circonstances actuelles, à annuler ce voyage au titre de l'article L211-14 du code du tourisme : https://www.legifrance.gouv.fr/affichCodeArticle.do?cidTexte=LEGITEXT000006074073&idArticle=LEGIARTI000006812820&dateTexte=&categorieLien=cid
"Le voyageur a le droit de résoudre le contrat avant le début du voyage ou du séjour sans payer de frais de résolution si des circonstances exceptionnelles et inévitables, survenant au lieu de destination ou à proximité immédiate de celui-ci, ont des conséquences importantes sur l'exécution du contrat ou sur le transport des passagers vers le lieu de destination. Dans ce cas, le voyageur a droit au remboursement intégral des paiements effectués mais pas à un dédommagement supplémentaire."
Donc en particulier le fait que certains passagers ne puissent plus (légalement) rejoindre le lieu d'embarquement est une circonstance exceptionnelle et inévitable (ne parlez pas des gens qui ont changé d'avis), et dans ce cas l'agence devrait vous rembourser les sommes déjà versées.
Donc tentez de citer cet article du code du tourisme à l'agence (pour être efficace, il est préférable d'utiliser des lettres recommandées).
Par contre je pense qu'il aurait été plus habile de les contacter préalablement à l'annulation, en leur expliquant les raisons, plutôt qu'une fois l'annulation faite, car ils peuvent toujours argumenter que vous avez annulé pour raisons personnelles et pas pour les circonstances exceptionnelles. Mais tentez quand même.
Au besoin, contactez des associations d'aide aux consommateurs comme Que choisir ou 60 millions de consommateurs, quelque chose me dit que vous n'êtes pas seule dans ce cas.
Bonsoir Sarnia,
Merci de votre réponse.
Effectivement, le 4 mai je leur avais juste écrit " je suis désolée de devoir annuler etc...", je suis donc très naïve et pensais que AB Croisière me demanderait éventuellement les raisons et me proposerait autre chose que le simple report de la même croisière avec les mêmes 21 personnes.
Je pensais que nous pouvions échanger, dialoguer, trouver un accord, ce ne fut pas le cas.
J'ai écumé les textes, mais comment faire boire un âne qui n'a pas soif ? Mon interlocutrice de ce matin m'a dit "Nous appliquons la loi, vous voudriez qu'on n'applique pas la loi ?"
Merci aussi des infos concernant les associations ! Effectivement, je me sens moins seule...
J'ai écumé les textes, mais comment faire boire un âne qui n'a pas soif ? Mon interlocutrice de ce matin m'a dit "Nous appliquons la loi, vous voudriez qu'on n'applique pas la loi ?"
Tentez donc ce rappel au Code du Tourisme, en leur disant d'appliquer la loi. Mais passez en courrier recommandé et arrêtez les mails et téléphone. Vous pouvez envoyer un courrier en expliquant que vous avez dû annuler cette croisière du fait des restrictions de déplacement liées à la pandémie et donc dans ces conditions exceptionnelles et inévitables, conformément au code du tourisme, vous demandez le remboursement des sommes versées. Je ne ferai pas allusion aux autres échanges (surtout pas téléphoniques).
Ca ne donnera peut-être rien, mais je ne vois pas trop quoi faire d'autre...
Je ne sais pas si l'aide juridique de votre assurance personnelle peut vous aider dans ces circonstances?
salut il y a très longtemps je suis passée par ab.. et puis j'ai compris..et j ai arrêté. mais..
"
J'avais organisé une croisière pour août 2020"
L'annulation a eu quand?
et en plus il semble que certains passagers.. j'ai lu le post depuis le début soit d’Afrique!!
Il n'est pas (je suppose) que le décret français soit applicable aux africains!!
donc avant d’affirmer .. il faut étudier..il me semble quand même évident.. qu'une ordonnance française ne concerne pas l'affrique.. donc là c'est les cgv qui décide??
et en plus il semble que certains passagers.. j'ai lu le post depuis le début soit d’Afrique!!
Il n'est pas (je suppose) que le décret français soit applicable aux africains!!
Il me semble que la loi est applicable au contrat, si le contrat a été conclu en France selon la loi française, alors la loi française devrait s'appliquer.
Quand j'achète mes croisières Hurtigruten auprès de leur agence norvégienne je suis soumise aux CGV norvégiennes où il est précisé que le contrat est établi selon la loi norvégienne, et qu'en cas de problème l'affaire se règle devant les tribunaux norvégiens.
Bon après je ne suis pas juriste je dis juste ce que je comprends (et ces derniers jours je me suis rendue compte qu'il y avait des choses que je n'avais pas comprises, en particulier le fait que le Code du Tourisme autorise un client à annuler sans frais dans certaines conditions exceptionnelles).
Je pense que ça ne coûte pas grand chose d'envoyer un courrier recommandé en rappelant le Code du tourisme, ça marche ou pas (à mon avis non, mais bon) et pour plus d'info je pense qu'il faut prendre des avis compétents. Pour une telle somme ça vaut peut-être le coup de prendre l'avis d'un juriste. Je n'ai rien de plus à dire (mais j'ai tout lu).
Oui honnetement je dois te dire que je ne sais pas...
il y a le code du tourisme
et le code via decret
mais ce décret n'est il pas pour les français.
si tu n'es pas français;.. est ce que ce code marche?
il m'est déjà arrivé deux fois de réserver une croisiere direct aux usa via une agence usa
il m a vraiment été dit que je n avais pas les mêmes conditions
et on m a conseillé de souscrire une assurance spécifique...
Bonjour Nathly,
"normalement", le droit applicable à un contrat est, sauf spécifications contraires, celui du lieu où ce contrat est signé.
De plus, essayer de discuter avec Abcroisières équivaut à parler à un mur....
Hi there,
I’m looking into a Mediterranean cruise on the Splendida in YC.
I’d love to know if it’s a ship with a lot of triple and quadruple cabins in the Yacht Club.
The thing is, I’m planning to depart from Malta, and either the cruise ends during the French school holidays in October with a departure from Marseille—which means there’s a risk of lots of kids on board—or the other option is a departure on October 30th, which might also have some French kids during the first part of the cruise.
I read that some ships in the Fantasia class have more triple or quadruple cabins than others, but I’m not sure if the Splendida is one of them.
If anyone has that info…
PS: This isn’t about starting a debate on traveling with or without kids… I’d just like a quiet week, and that’s not always easy in a small space with lots of children around.
Just back from our first cruise on the Renaissance, and I’d like to share a few thoughts about life on board. Our feelings are mixed—we wanted a change after several MSC cruises, but the value for money on this repositioning cruise left us torn.
After taking advantage of successive promotions, we finally secured a well-located balcony cabin for 2600 € (almost 50% off the brochure rate). Given the amenities and the ship’s age, this now feels like the absolute maximum we’d pay for that period.
Overall, we were happy with our vacation on board, but a few details—when added up—left us with a somewhat mixed impression.
The pros:
- Ship size
- Reasonable noise levels, except in the restaurants (aside from the covered pool area)
- Spacious balcony cabin (20 + 5 m²) with plenty of storage and a bathtub with jets
- Understated, tasteful decor
- French language spoken on board
- Friendly staff for the most part
- 100% French-speaking clientele
- Decent food with French dishes (even with an Indian chef)
- Tables for two available (though the ship was full, so no changes possible)
- Some high-quality shows, thanks to an excellent English-speaking troupe
- Interesting lectures (especially on history and cetaceans)
The cons:
- Unreliable air conditioning in common areas (you’d go from a freezing lounge to a hot one, as if the system only worked in certain spaces at certain times)
- Aging ship with a few glitches (noises, AC, toilet flushes, lights) reported at reception (luckily, our only issue was the bathroom door not closing...)
- Industrial, thawed-out bread and pastries (a letdown for a ship with a French image)
- Limited fruit selection (often just apples and watermelon/melon) and not much variety in vegetables
- Worn, sometimes stained restaurant towels
We’re not ruling out another cruise on the Renaissance—their itineraries are unique—but only at a very competitive price.
Hi, I’m about to go on a cruise on the Costa Smeralda but I’ve never been on a cruise before. Could anyone share the à-la-carte drink menu? I’d like to know if the prices are excessive, since the MyDrinks drink packages, for example, cost 266 € per adult.
Have a great day! 😉
Hi everyone,
I’m going on a Mediterranean cruise in November and I’m looking for some "tips" to visit the cities of Naples, Messina, and Valletta in Malta without booking the ship’s excursions, which are really expensive.
Thanks so much for your advice and suggestions. We’re a group of 6 people.
Looking forward to hearing from you...
Best,
M
PS: We’re also stopping in Genoa and Barcelona—even though we know these two cities, we’d still love any tips for visiting them!
Thanks
Hello everyone,
We’re a senior couple signed up for a 13-day cruise in Japan on the Princess Sapphire, departing from Yokohama on April 8, 2027.
Are there any other French speakers on this forum who’ll be on this trip?
Hoping for a reply...
Hi,
The MSC Magnifica has been refurbished and a Yacht Club class has been added. Could anyone share their impressions of cabin 14001, as the view is slightly obstructed? Is it really a "disadvantage" in terms of brightness? Thanks in advance
Hi, we're heading to Venice soon. We have a hotel in Mestre and we'd like to know which bus can take us from the Mestre hotel to Marghera Port. Thanks.
Hi everyone ...
We’re planning to do the 83-day Cunard cruise ...
departing from Southampton on January 10, 2027 aboard the Queen Anne ...
has anyone done it ... or have any info ... or tips ...
for example ... deck and cabin choices ... drink packages ... excursions ... etc.
... anything good to know about this ship???
Thanks everyone ...
Hi there,
Here’s the 2027 cruise schedule.
It’s a great way to get ideas and maybe even meet up with other members!
2 essential rules:
1) Never "quote" the schedule when replying—this avoids any confusion.
2) Follow this format:
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry about that. IMPORTANT Please respect the templates!
PLEASE COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE HAVING TROUBLE
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF 2027 CRUISES: 1
JANUARY
14/01 - poupou10 / AZAMARA JOURNEY / 74 days / South America Tour / Miami
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
Hi there,
I’m looking for an all-inclusive Nile cruise on a comfortable boat with as few passengers as possible.
Which tour operator can you recommend?
Thanks in advance.
I’m about to book the panoramic suite, and I’m not sure whether I should go for the one at the front of the ship or the one at the back. I’d really appreciate any feedback—anyone who’s already booked this kind of suite and can share the pros and cons?
Hi,
We’ll be visiting Barcelona for the first time on our upcoming cruise.
I was wondering if it’s better to book a taxi in advance to get from the train station to the cruise terminal, since there’ll be four of us. Are there enough taxis around that we won’t have to wait too long?
For the return trip, same question—are there enough taxis, since we have a flight to catch? Though I doubt we’ll know in advance which terminal we’ll dock at.
I came across this site below—has anyone heard of it?
https://taxibarcelona.taxi/fr/
hi there
Here’s the cruise schedule for 2026.
It’s a great way to get ideas and maybe even meet up with other members.
2 essential rules:
1) never "quote" the calendar when replying—this’ll avoid any confusion
2) follow the format below
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates!
COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026:
JANUARY
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
Hi everyone, we're going on a week-long cruise and I have a question: can we travel by train and on a cruise with small refrigerated injectable syringes?
Do we need to complete any formalities?
And how should we store them?
Thanks in advance for your feedback.
I'm considering a cruise on the Hurtigruten Coastal Express from Bergen to Kirkenes and back to Bergen over 11 days in mid-March 2027.
Has anyone already done this trip?
I think it’s a great way to discover the Norwegian coast with the chance to see magnificent northern lights, but isn’t the trip a bit *too* long?
There are about thirty stops, but most last only a few minutes, with just one daily stop of over 2 hours, which gives a quick glimpse of a few towns but doesn’t allow for a full excursion.
Is the supplement for an outside cabin with a porthole (800 € for 2!) really worth it?
It’s more pleasant than an inside cabin, but do you spend enough time in your cabin to make the most of it?
Thanks for sharing your thoughts on this journey.
Best regards.
Hi everyone! I’m used to sailing on a sailboat with two or three people—it’s amazing. But I’d love to try the experience of a cruise. Just to clarify, I’ll be going alone. My first question: are there other solo travelers on these cruises, or is it mostly couples and families?
For a first cruise, I’d prefer a short one (maximum 8 days). Do those exist? And on the smallest boat possible. I live in Marseille, so a departure from Marseille would work, but I’m open to other ports too. If you have a cruise line to recommend and a destination you’ve enjoyed, or if you’ve had a great experience on a more intimate-sized ship, I’d love to hear about it!
We just returned from a cruise from 08/13/26 to 08/20/26 on the MSC ORCHESTRA with stops in Tarragona, Valencia, Livorno, Civitavecchia, Genoa, and back to Marseille.
The ship was fully booked. Deck chairs were already occupied by beach towels early in the morning, and there were only 1 or 2 people in the pools... However, on the day the Italians disembarked, there were very few towels on the deck chairs.
We found the Italians less talkative.
We had a balcony cabin on deck 9, starboard side. The cabin was spacious, but the sofa was facing the desk, making it a pain to watch TV (neck strain guaranteed). So, we changed the sofa’s orientation to face the TV (we put it back in place on disembarkation day).
There were 325 French speakers on board, and a lot of staff from Mauritius, which made communication easier.
No annoying announcements about bingo, etc.—a nice change from COSTA.
For dinner, we were at the first sitting at 7:45 PM, at a table for 6. On the first night, we were two "gray-haired" couples at the table. The second night, two young women joined us but asked to change tables after seeing us...
The show for our dinner time was at 10:15 PM and ended around 11:00 PM. We found that a bit late for us. The shows were varied and of good quality.
The restaurant menus offered plenty of choices, but at the buffet at lunchtime, there were a lot of dishes with quite a few carbs. Afternoon tea from 4:30 PM to 5:30 PM included some great pastries, among other things.
We had an issue with the air conditioning and bad odors in the cabin one afternoon. I reported the problem to the reception, and staff along with our cabin steward came to check the cabin. The issue was resolved that same afternoon.
Two days later, we were surprised to find a bag with items inside: 2 MSC mugs and 2 MSC thermos flasks that keep drinks hot or cold for 10 hours. It was a gift from customer service following the bad odors in our cabin. We weren’t expecting this at all and thanked MSC’s customer service.
For excursions, MSC always offers port-to-city-center transfers for 14 € per adult in Valencia and Tarragona, and 12 € per child. In Livorno, it was 10 € per adult and 7 € per child.
In Civitavecchia, there was a shuttle to the train station for 6 €.
On the MSC for Me app, there were "promotions" on certain excursions.
We really enjoyed this cruise, but we couldn’t revisit some stops (Tarragona and Valencia) on our own because it was too hot.
Great evening: Mum49
We're leaving on August 25th for a Danube cruise from Vienna to Bucharest. The travel agency refuses to postpone this cruise despite navigation changes due to the exceptional drought, which include bus transfers that don’t interest us.
Have you had any experiences with this that you’d like to share?
Hi there!
I’m going on a cruise with MSC on the World Europa this coming October.
Stops: Genoa, Naples, Messina, Malta.
Has anyone visited Mount Etna and Pompeii?
Could you share some tips for each of these stops?
I’d like to explore on my own without booking the ship’s excursions.
Thanks for your advice!
Hello!
After a lot of hesitation between different cruise lines (Explora, Oceania, YC, HAL, NCL) and several destinations like Norway, Ireland, and Iceland,
I finally chose NCL’s Star for Iceland.
I had already looked at this itinerary when I went to Scotland in April with CFC, but it was really expensive.
You should know that CFC often offers last-minute deals 45 days before departure (the point when you can no longer cancel or modify).
So, I got a great opportunity and grabbed it.
Departure is on August 23rd.
Hi everyone,
I’m staying in a suite on the Pacifica in October and I can’t find any details about the suite benefits beyond the elite restaurant, the butler, and the espresso machine.
What about breakfast and meals served free in the cabin, and the spa?
Costa’s been cutting back on perks for Gold members, and it seems like suites are next.
Thanks for your replies!
Hello,
We’re back from this cruise.
Boarding in Dunkirk: The doors opened around 12 PM. Since we were a bit early, I asked if my husband, who uses a walker, could wait inside instead of outside. I left him with the two suitcases and our two backpacks in the small hall while I parked the car in the reserved CFC parking lot for 10 € per day.
The shuttle that was supposed to take people from the parking lot to the model pavilion was supposed to arrive in 5 minutes, but after 15 minutes, nothing. After waiting 15 minutes, I saw a man walking and asked if I could follow him. In 15 minutes, we arrived, and still no sign of the shuttle—it must have passed us. Arrived at the model pavilion.
My husband had already checked in the suitcases with the help of a CFC staff member. The remaining formalities were completed quickly. We were on board by 12:15 PM. Headed to the buffet on deck 11 and waited in a lounge to access our cabin.
At 2 PM, we discovered our balcony cabin on deck 9 at the rear: spacious with a large balcony compared to MSC/COSTA.
Since we were at the rear, cabin 9202, there was always an issue with elevator number 4: "priority."
Elevator number 2 stops at deck 10... and elevator number 3 was often out of order, leaving only number 1 for those with mobility issues to reach the buffet, especially for people who struggle with stairs. Note: only one child on board and lots of "gray hair."
DAY 2: At sea. Lots of activities offered.
Day 3: GOTHENBURG (Sweden). Sunny, 19°C at 11 AM.
Excursion booked with CFC: Gothenburg and Haga for all.
Interesting visit with a great guide. The HAGA district, in our opinion, is full of cobblestones and nothing special, not suitable for people using a cane or wheelchair. Elevator number 3 was out of order again.
Day 4: Copenhagen. 15°C in the morning, showers in the afternoon.
We didn’t book an excursion since we’d already stopped here with CFC in 2025, and based on advice from this forum, we took the hop-on/hop-off bus right in front of the ship. I still went to see the Little Mermaid again.
No TV, but the elevator was fixed.
DAY 5: At sea. Still no TV.
DAY 6: GDANSK (Poland). 15°C, rain all day.
There’s a shuttle to get to the city center.
We took the excursion: Panorama of Gdansk.
The guide left us at the entrance of the city center for 45 minutes, telling us what to visit. Meet-up for the rest of the tour at 3 PM. The bus left at 3:15 PM to cover 10 km to see St. Mary’s Cathedral. We arrived at 4:16 PM... The guide said there are often traffic jams in that direction. We had 10 minutes on site before heading to see the lighthouse and the Westerplatte monument, where we also had 10 minutes.
Many of us wondered why we didn’t do the tour in the opposite direction since they knew there would be traffic...
I went to reception to complain about the organization. The staff member read me the program: we were supposed to start with the lighthouse, then go to the cathedral and stay for 30 minutes before heading to the center of Gdansk for a short guided walk with some free time to buy souvenirs, etc.
The guide did the complete opposite of what was planned and didn’t even give us a guided tour—just dropped us off in the city...
DAY 7: Bornholm Island (Denmark). 14°C, a few sunny spells.
We saw in the excursions that there was a walking tour of RØNNE. So, like many others, we explored on our own. There was a small orchestra welcoming us at the port and two people with city maps. We took the shuttle to leave the port—it ran every 15 minutes. The tourist office was next to the "shuttle bus." A pleasant visit at our own pace.
DAY 8: KIEL (Germany). 18–23°C, nice weather.
We took the "Kiel for all" excursion. Great guide and interesting visits.
The port is in the city, and in 10 minutes, we were in the city center by following a blue line on the ground from the port. Elevator 3 was stuck again... and the TV was back.
DAY 9: At sea. Elevator 3 works.
DAY 10: At sea. Elevator 3 is out of order again...
DAY 11: Disembarkation in Dunkirk.
Cabins had to be vacated by 7:30 AM. Buffet open until 9 AM.
Elevator number 1 was "reserved," leaving only number 2, which doesn’t go up to deck 11... a problem for people with mobility issues who had to cross the entire deck 11 and try to use one of the four working elevators at the front, which were crowded.
My opinion: Interesting stops.
The onboard staff were always welcoming, smiling, and mostly French-speaking.
Evening shows were better than in March/April 2025—better singers, dancers, and presenters, and the costumes were improved.
I liked the "magician" shows less.
There were three onboard lectures by a very cultured person, but they went off-topic and were too historical for my taste. I didn’t attend the other two; my husband went to the second but not the third.
For this cruise, there was a bridge theme, but we’re not players or interested.
We didn’t take a drink package on board—water, coffee, tea, and herbal teas were available.
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by.
Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car.
Guylène