P.S: la croisière a été magnifique, très beau temps sur l'Arctique .
Hurtigruten: annulation de la croisière Kong Harald du 18 février 2016
by Mifra
This discussion is in French, the community’s main language.
Original post
Je poste ce message en espérant trouver des participants à la croisière sur Kong Harald démarrant le 18 février de Bergen.
Suite à des problèmes techniques, la rotation a été annulée.
Nous avons attendu 48h dans le bateau à Bergen, le départ étant repoussé toutes les 6h pour finir par être officiellement annulé le 20 vers 11h.
La veille au soir, on nous avait promis des solutions sur mesure pour chacun. En fait, on ne nous proposé que de s'inscrire sur un liste pour un vol retour le plus tôt possible, les bateaux suivants étant soit disant tous complets.
Heureusement, le 20 au matin, nous avions donné à la réception, notre souhait de faire un aller simple Bergen Kirkenes au lieu de l'aller retour prévu . Hurtigruten France nous a contacté par téléphone , et nous a inscrit pour cette croisière et s'est occuppé du vol retour au départ de Kirkenes.
Mais à bord, personne ne nous a prévenu de notre transfert sur le Midnatsol le 20 .
Viens maintenant le moment de demander une "indemnisation" ou compensation . A ce jour nous n'avons reçu aucune proposition d'Hurtigruten.
Peut être que d'autres passagers ont été dans ce cas , la rotation précédente ayant aussi été annulée, et peuvent me dire s'ils ont été indemnisé ou ce qu'ils comptent demander .
P.S: la croisière a été magnifique, très beau temps sur l'Arctique .
P.S: la croisière a été magnifique, très beau temps sur l'Arctique .
Extrait des conditions générales d'Hurtigruten :
ARTICLE 21. FORCE MAJEURE La Société HURTIGRUTEN SAS se réserve la faculté de suspendre, retarder ou modifier ou annuler l'exécution de la RESERVATION en cas de survenance d'évènements ou de circonstances de force majeure ou de cas fortuit ou d'évènements ou de circonstances contractuellement assimilés aux cas de force majeure ou de cas fortuit quand bien même ils ne répondraient pas à la définition juridique telle que : incendie, arrêt de travail indépendant et extérieur à la volonté de l’entreprise ou d'un quelconque de ses fournisseurs ou sous-traitants, inondation, épidémie, guerre, réquisition, grève, ouragan, tornade, tremblement de terre, révolution, vol de tout ou partie du matériel, interruption ou retard dans les transports, avarie de transport, manque de matières premières, accident d'outillages, manque de combustible ou de toute autre source d'énergie, ainsi qu'en cas de survenance de toute circonstance ou événement extérieur à la volonté de la Société HURTIGRUTEN SAS intervenant postérieurement à la conclusion du CONTRAT et en empêchant l'exécution dans des conditions normales. Il est précisé que, dans une telle situation, le CLIENT ne pourrait réclamer le versement d’aucune indemnité, et ne pourra intenter aucun recours à l’encontre de la Société HURTIGRUTEN SAS. En cas de survenance d'un des évènements susvisés, la Société HURTIGRUTEN SAS s'efforcera d'informer Le CLIENT dès que possible.
ARTICLE 21. FORCE MAJEURE La Société HURTIGRUTEN SAS se réserve la faculté de suspendre, retarder ou modifier ou annuler l'exécution de la RESERVATION en cas de survenance d'évènements ou de circonstances de force majeure ou de cas fortuit ou d'évènements ou de circonstances contractuellement assimilés aux cas de force majeure ou de cas fortuit quand bien même ils ne répondraient pas à la définition juridique telle que : incendie, arrêt de travail indépendant et extérieur à la volonté de l’entreprise ou d'un quelconque de ses fournisseurs ou sous-traitants, inondation, épidémie, guerre, réquisition, grève, ouragan, tornade, tremblement de terre, révolution, vol de tout ou partie du matériel, interruption ou retard dans les transports, avarie de transport, manque de matières premières, accident d'outillages, manque de combustible ou de toute autre source d'énergie, ainsi qu'en cas de survenance de toute circonstance ou événement extérieur à la volonté de la Société HURTIGRUTEN SAS intervenant postérieurement à la conclusion du CONTRAT et en empêchant l'exécution dans des conditions normales. Il est précisé que, dans une telle situation, le CLIENT ne pourrait réclamer le versement d’aucune indemnité, et ne pourra intenter aucun recours à l’encontre de la Société HURTIGRUTEN SAS. En cas de survenance d'un des évènements susvisés, la Société HURTIGRUTEN SAS s'efforcera d'informer Le CLIENT dès que possible.
Mathilde
Je ne suis pas convaincue que votre cas rentre dans le texte recopié par Mathilde.
Je n'étais pas sur cette croisière, mais j'ai eu à 4 occasions des situations +/- graves d'annulation avec Hurtigruten (2 croisières complètement annulées - sur le MS Fram, une annulation d'escale aux Lofoten où je devais théoriquement débarquer, et un voyage commençant à Alesund plutôt que Bergen car le bateau n'a pas pu revenir à temps).
Dans tous les cas j'ai été prise en charge et indemnisée par Hurtigruten. Je vous conseille de vous rapprocher d'Hurtigruten France. L'annulation complète du voyage donne droit normalement à indemnisation, qu'ils vous aient ou non trouvé une solution par ailleurs (cas de mes deux croisières d'exploration annulées : j'ai été remboursée des sommes versées +indemnité, et j'ai eu des gestes commerciaux significatifs sur une croisière de remplacement). Pour le cas de l'escale annulée, ils m'ont fait descendre à une escale précédente pour rejoindre ma destination en bus. Au retour, j'ai contacté Hurtigruten France, ils m'ont remboursé le montant du bus + indemnité pour la journée perdue à bord, alors même qu'il est explicitement dit dans les CGV que ce cas (annulation d'une escale pour météo) n'est pas soumise à indemnité. Dans le dernier cas nous avons été conduits en bus à Alesund, frais pris en charge par Hurtigruten.
Le cas d'une annulation complète de voyage de leur fait est normalement couverte par un texte de loi du code de la consommation (ou du tourisme, je ne me souviens plus) français, c'est pour ça qu'il faut voir avec Hurtigruten France. Dans un premier temps je vous suggère donc de les contacter, exposer votre problème, et demander ce qu'ils peuvent vous proposer. Je vais essayer de vous retrouver le texte de loi.
Le service client d'Hurtigruten est donc normalement très sérieux. Cependant, toutes mes expériences datent d'avant le nouveau management (depuis l'an dernier), qui a l'air plus près de ses sous que l'ancien management norvégien, alors j'espère qu'ils n'ont pas perdu ça.
Edit : j'ai trouvé cette discussion qui peut vous aider (voir premier message) mais tentez la discussion à l'amiable peut-être avant de sortir les textes de lois! 🙂 voyageforum.com/...ue-dit-loi-d7037600/
Dans tous les cas j'ai été prise en charge et indemnisée par Hurtigruten. Je vous conseille de vous rapprocher d'Hurtigruten France. L'annulation complète du voyage donne droit normalement à indemnisation, qu'ils vous aient ou non trouvé une solution par ailleurs (cas de mes deux croisières d'exploration annulées : j'ai été remboursée des sommes versées +indemnité, et j'ai eu des gestes commerciaux significatifs sur une croisière de remplacement). Pour le cas de l'escale annulée, ils m'ont fait descendre à une escale précédente pour rejoindre ma destination en bus. Au retour, j'ai contacté Hurtigruten France, ils m'ont remboursé le montant du bus + indemnité pour la journée perdue à bord, alors même qu'il est explicitement dit dans les CGV que ce cas (annulation d'une escale pour météo) n'est pas soumise à indemnité. Dans le dernier cas nous avons été conduits en bus à Alesund, frais pris en charge par Hurtigruten.
Le cas d'une annulation complète de voyage de leur fait est normalement couverte par un texte de loi du code de la consommation (ou du tourisme, je ne me souviens plus) français, c'est pour ça qu'il faut voir avec Hurtigruten France. Dans un premier temps je vous suggère donc de les contacter, exposer votre problème, et demander ce qu'ils peuvent vous proposer. Je vais essayer de vous retrouver le texte de loi.
Le service client d'Hurtigruten est donc normalement très sérieux. Cependant, toutes mes expériences datent d'avant le nouveau management (depuis l'an dernier), qui a l'air plus près de ses sous que l'ancien management norvégien, alors j'espère qu'ils n'ont pas perdu ça.
Edit : j'ai trouvé cette discussion qui peut vous aider (voir premier message) mais tentez la discussion à l'amiable peut-être avant de sortir les textes de lois! 🙂 voyageforum.com/...ue-dit-loi-d7037600/
Mon blog de voyage : http://voyageterremer.blogspot.com
Avec Hurtigruten en Antarctique, en Norvège, au Spitzberg...
Tenez-nous au courant si vous voulez bien, ça m'intéresse.
Et je suis ravie que malgré cette grosse déception et ce départ raté vous ayez pu passer un bon moment et profiter de la magie de l'hiver norvégien! Des aurores boréales au programme?
Mon blog de voyage : http://voyageterremer.blogspot.com
Avec Hurtigruten en Antarctique, en Norvège, au Spitzberg...
Première proposition d' Hurtigruten France à minima!
Chèque correspondant à la différence tarifaire entre un voyage aller-retour en catégorie de cabine intérieure et un voyage aller simple en cabine avec hublot. et une remise exclusive de 25% sur un prochain voyage à bord de l’Express Côtier de Norvège (partie maritime seule) pour toute réservation effectuée avant le 31/03/2017.
C'est radin!! On n'a pas demandé la cabine hublot!
Chèque correspondant à la différence tarifaire entre un voyage aller-retour en catégorie de cabine intérieure et un voyage aller simple en cabine avec hublot. et une remise exclusive de 25% sur un prochain voyage à bord de l’Express Côtier de Norvège (partie maritime seule) pour toute réservation effectuée avant le 31/03/2017.
C'est radin!! On n'a pas demandé la cabine hublot!
En effet c'est du service minimum 🙁 Pas très satisfaisant.
Vous pouvez peut-être essayer de renégocier le remboursement, et regardez aussi du côté du texte de loi que je vous ai transmis, parce que la proposition ne me semble pas correspondre. Mais il faudrait peut-être demander confirmation auprès d'une personne plus compétente en droit (se rapprocher d'une association de consommateurs?).
Mon blog de voyage : http://voyageterremer.blogspot.com
Avec Hurtigruten en Antarctique, en Norvège, au Spitzberg...
Après quelques échanges de mail, en nous appuyant sur leurs conditions générales de vente qui citent l'article du code du tourisme R211-10 , R211-11 , nous avons obtenu le remboursement de la partie non effectuée , sans pénalité et une offre sur une prochaine croisière!
Nous voilà prêt pour les aurores de l'hiver prochain .
Nous voilà prêt pour les aurores de l'hiver prochain .
Contente pour vous et je trouve cela tout à fait normal. La remise sur la prochaine croisière va pouvoir vous permettre de profiter des aurores boréals - Cela doit être magnifique 🙂
Contente pour vous de cette bonne nouvelle, et je suis rassurée aussi sur le fait qu'ils continuent à être (relativement) sérieux pour le service client, même si il faut être un peu plus insistant qu'avant apparemment...
Très beau prochain voyage alors!
Mon blog de voyage : http://voyageterremer.blogspot.com
Avec Hurtigruten en Antarctique, en Norvège, au Spitzberg...
C'est presque ce que je viens de faire! 😉 Bodo-Kirkenes-Svolvaer, puis 5 jours aux Lofoten, et là je suis dans le bateau direction Trondheim demain matin. Par contre il y a eu ces derniers jours beaucoup de trajet dans le nord "raccourci" pour cause de mauvais temps (les bateaux vont s'abriter à Alta à partir d'Hammerfest et ne montent pas plus au nord). Ca arrive régulièrement en hiver (bonus : à Alta il y a des choses à visiter et c'est une opportunité pour les aurores boréales, mais il faut savoir que c'est possible).
Mon blog de voyage : http://voyageterremer.blogspot.com
Avec Hurtigruten en Antarctique, en Norvège, au Spitzberg...
Merci pour ces précisions.
encore des questions:
peut_on circuler facilement en voiture aux Lofoten l'hiver ?
Tu as passé les 5 jours à Svolvaer ?
Bonjour,
Les voitures de location ont quatre pneus cloutés et en fait, après un temps d'adaptation, il n'y a pas vraiment de souci et de toute façon, sur les routes des Lofoten la vitesse est limitée bien souvent à 50 ou 60 km/h. J'y ai passé quatre jours en mars 2008 http://hurtigruten.toilapol.net/norvege/2008/lofoten
Bonjour,
Les voitures de location ont quatre pneus cloutés et en fait, après un temps d'adaptation, il n'y a pas vraiment de souci et de toute façon, sur les routes des Lofoten la vitesse est limitée bien souvent à 50 ou 60 km/h. J'y ai passé quatre jours en mars 2008 http://hurtigruten.toilapol.net/norvege/2008/lofoten
https://en-photo.fr Hurtigruten Norvège Groenland Lofoten & Bretagne Finistère spécial #mobile #tablette #responsive
http://toilapol.net croisières HURTIGRUTEN (7x Norvège / Antarctique & Patagonie / Groenland W) & par ailleurs, Spitzberg / Groenland NE / Lofoten + aurores boréales
Comme dit Paul j'ai beaucoup apprécié les pneus cloutés! (elles sont d'office sur les voitures en hiver, pas besoin de le spécifier, je crois même que c'est obligatoire). C'est vraiment efficace, et de toute façon je n'ai pas roulé très vite pour profiter des paysages. Je n'ai pas l'habitude de la conduite sur la neige mais là j'ai trouvé ça vraiment pas compliqué en fait. Le plus difficile c'est de trouver un coin pour s'arrêter pour les photos car les bas-côtés sont bien encombrés de neige! 😉
J'ai passé 4 nuits à Svolvaer (ici : http://svinoya.no/en/) et une nuit au milieu à Hamnoy (ici : http://rorbuer.no/en/), pour pouvoir profiter un peu mieux de la partie sud sans avoir à revenir le soir à Svolvaer. Deux nuits auraient été mieux je pense (l'endroit est spectaculaire et les rorbus super confortables, mais à réserver bien à l'avance car ça se remplit vite, même en hiver, c'est un endroit prisé par les chasseurs d'aurores boréales car on peut les voir quasiment depuis le parking - parait-il, car on a eu la tempête et la pluie puis la neige! Mais super beau quand même).
J'ai passé 4 nuits à Svolvaer (ici : http://svinoya.no/en/) et une nuit au milieu à Hamnoy (ici : http://rorbuer.no/en/), pour pouvoir profiter un peu mieux de la partie sud sans avoir à revenir le soir à Svolvaer. Deux nuits auraient été mieux je pense (l'endroit est spectaculaire et les rorbus super confortables, mais à réserver bien à l'avance car ça se remplit vite, même en hiver, c'est un endroit prisé par les chasseurs d'aurores boréales car on peut les voir quasiment depuis le parking - parait-il, car on a eu la tempête et la pluie puis la neige! Mais super beau quand même).
Mon blog de voyage : http://voyageterremer.blogspot.com
Avec Hurtigruten en Antarctique, en Norvège, au Spitzberg...
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More discussions
Bonjour,
Merci de nous communiquer les sites à découvrir.
Cdt
Hi there,
Here’s the 2027 cruise schedule.
It’s a great way to get ideas and maybe even meet up with other members!
2 essential rules:
1) Never "quote" the schedule when replying—this avoids any confusion. 2) Follow this format: DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry about that. IMPORTANT Please respect the templates! PLEASE COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE HAVING TROUBLE DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF 2027 CRUISES: 1 JANUARY 14/01 - poupou10 / AZAMARA JOURNEY / 74 days / South America Tour / Miami FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
1) Never "quote" the schedule when replying—this avoids any confusion. 2) Follow this format: DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry about that. IMPORTANT Please respect the templates! PLEASE COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE HAVING TROUBLE DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF 2027 CRUISES: 1 JANUARY 14/01 - poupou10 / AZAMARA JOURNEY / 74 days / South America Tour / Miami FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
Bonjour à tous, on pars en croisière pour une semaine et j'ai une question, peut-on voyager en train et en croisière avec des petites seringues injectables conservables au frais?
Dois t-on faire des formalités?
Et comment conserver ?
Merci d'avance pour vos retours.
Hi everyone! I’m used to sailing on a sailboat with two or three people—it’s amazing. But I’d love to try the experience of a cruise. Just to clarify, I’ll be going alone. My first question: are there other solo travelers on these cruises, or is it mostly couples and families?
For a first cruise, I’d prefer a short one (maximum 8 days). Do those exist? And on the smallest boat possible. I live in Marseille, so a departure from Marseille would work, but I’m open to other ports too. If you have a cruise line to recommend and a destination you’ve enjoyed, or if you’ve had a great experience on a more intimate-sized ship, I’d love to hear about it!
Thanks a million for your replies! Marie
For a first cruise, I’d prefer a short one (maximum 8 days). Do those exist? And on the smallest boat possible. I live in Marseille, so a departure from Marseille would work, but I’m open to other ports too. If you have a cruise line to recommend and a destination you’ve enjoyed, or if you’ve had a great experience on a more intimate-sized ship, I’d love to hear about it!
Thanks a million for your replies! Marie
Bonjour,
Nous recherchons un groupe de personne disponible pour partager une excursion en direction de la route des trolls. Nous avons contacté un prestataire local Qui nous propose un tarif de : - 6325 nok pour 4 personnes - 6874 nok pour 5 à 8 personnes
N hésitez pas à nous contacter pour échanger sur le sujet Bons préparatifs à tous !
Nous recherchons un groupe de personne disponible pour partager une excursion en direction de la route des trolls. Nous avons contacté un prestataire local Qui nous propose un tarif de : - 6325 nok pour 4 personnes - 6874 nok pour 5 à 8 personnes
N hésitez pas à nous contacter pour échanger sur le sujet Bons préparatifs à tous !
Has anyone here ever done an excursion with privatetunisia.com?
Is it any good?
https://privatetunisia.com/fr/excursions/croisiere-carthage-sidi-bou-said
Hello,
We just returned from a cruise from 08/13/26 to 08/20/26 on the MSC ORCHESTRA with stops in Tarragona, Valencia, Livorno, Civitavecchia, Genoa, and back to Marseille. The ship was fully booked. Deck chairs were already occupied by beach towels early in the morning, and there were only 1 or 2 people in the pools... However, on the day the Italians disembarked, there were very few towels on the deck chairs. We found the Italians less talkative.
We had a balcony cabin on deck 9, starboard side. The cabin was spacious, but the sofa was facing the desk, making it a pain to watch TV (neck strain guaranteed). So, we changed the sofa’s orientation to face the TV (we put it back in place on disembarkation day). There were 325 French speakers on board, and a lot of staff from Mauritius, which made communication easier.
No annoying announcements about bingo, etc.—a nice change from COSTA.
For dinner, we were at the first sitting at 7:45 PM, at a table for 6. On the first night, we were two "gray-haired" couples at the table. The second night, two young women joined us but asked to change tables after seeing us... The show for our dinner time was at 10:15 PM and ended around 11:00 PM. We found that a bit late for us. The shows were varied and of good quality. The restaurant menus offered plenty of choices, but at the buffet at lunchtime, there were a lot of dishes with quite a few carbs. Afternoon tea from 4:30 PM to 5:30 PM included some great pastries, among other things.
We had an issue with the air conditioning and bad odors in the cabin one afternoon. I reported the problem to the reception, and staff along with our cabin steward came to check the cabin. The issue was resolved that same afternoon. Two days later, we were surprised to find a bag with items inside: 2 MSC mugs and 2 MSC thermos flasks that keep drinks hot or cold for 10 hours. It was a gift from customer service following the bad odors in our cabin. We weren’t expecting this at all and thanked MSC’s customer service.
For excursions, MSC always offers port-to-city-center transfers for 14 € per adult in Valencia and Tarragona, and 12 € per child. In Livorno, it was 10 € per adult and 7 € per child. In Civitavecchia, there was a shuttle to the train station for 6 €. On the MSC for Me app, there were "promotions" on certain excursions. We really enjoyed this cruise, but we couldn’t revisit some stops (Tarragona and Valencia) on our own because it was too hot. Great evening: Mum49
We just returned from a cruise from 08/13/26 to 08/20/26 on the MSC ORCHESTRA with stops in Tarragona, Valencia, Livorno, Civitavecchia, Genoa, and back to Marseille. The ship was fully booked. Deck chairs were already occupied by beach towels early in the morning, and there were only 1 or 2 people in the pools... However, on the day the Italians disembarked, there were very few towels on the deck chairs. We found the Italians less talkative.
We had a balcony cabin on deck 9, starboard side. The cabin was spacious, but the sofa was facing the desk, making it a pain to watch TV (neck strain guaranteed). So, we changed the sofa’s orientation to face the TV (we put it back in place on disembarkation day). There were 325 French speakers on board, and a lot of staff from Mauritius, which made communication easier.
No annoying announcements about bingo, etc.—a nice change from COSTA.
For dinner, we were at the first sitting at 7:45 PM, at a table for 6. On the first night, we were two "gray-haired" couples at the table. The second night, two young women joined us but asked to change tables after seeing us... The show for our dinner time was at 10:15 PM and ended around 11:00 PM. We found that a bit late for us. The shows were varied and of good quality. The restaurant menus offered plenty of choices, but at the buffet at lunchtime, there were a lot of dishes with quite a few carbs. Afternoon tea from 4:30 PM to 5:30 PM included some great pastries, among other things.
We had an issue with the air conditioning and bad odors in the cabin one afternoon. I reported the problem to the reception, and staff along with our cabin steward came to check the cabin. The issue was resolved that same afternoon. Two days later, we were surprised to find a bag with items inside: 2 MSC mugs and 2 MSC thermos flasks that keep drinks hot or cold for 10 hours. It was a gift from customer service following the bad odors in our cabin. We weren’t expecting this at all and thanked MSC’s customer service.
For excursions, MSC always offers port-to-city-center transfers for 14 € per adult in Valencia and Tarragona, and 12 € per child. In Livorno, it was 10 € per adult and 7 € per child. In Civitavecchia, there was a shuttle to the train station for 6 €. On the MSC for Me app, there were "promotions" on certain excursions. We really enjoyed this cruise, but we couldn’t revisit some stops (Tarragona and Valencia) on our own because it was too hot. Great evening: Mum49
Hello,
I'm considering a cruise on the Hurtigruten Coastal Express from Bergen to Kirkenes and back to Bergen over 11 days in mid-March 2027. Has anyone already done this trip? I think it’s a great way to discover the Norwegian coast with the chance to see magnificent northern lights, but isn’t the trip a bit *too* long? There are about thirty stops, but most last only a few minutes, with just one daily stop of over 2 hours, which gives a quick glimpse of a few towns but doesn’t allow for a full excursion. Is the supplement for an outside cabin with a porthole (800 € for 2!) really worth it? It’s more pleasant than an inside cabin, but do you spend enough time in your cabin to make the most of it? Thanks for sharing your thoughts on this journey. Best regards.
I'm considering a cruise on the Hurtigruten Coastal Express from Bergen to Kirkenes and back to Bergen over 11 days in mid-March 2027. Has anyone already done this trip? I think it’s a great way to discover the Norwegian coast with the chance to see magnificent northern lights, but isn’t the trip a bit *too* long? There are about thirty stops, but most last only a few minutes, with just one daily stop of over 2 hours, which gives a quick glimpse of a few towns but doesn’t allow for a full excursion. Is the supplement for an outside cabin with a porthole (800 € for 2!) really worth it? It’s more pleasant than an inside cabin, but do you spend enough time in your cabin to make the most of it? Thanks for sharing your thoughts on this journey. Best regards.
We're leaving on August 25th for a Danube cruise from Vienna to Bucharest. The travel agency refuses to postpone this cruise despite navigation changes due to the exceptional drought, which include bus transfers that don’t interest us.
Have you had any experiences with this that you’d like to share?
Hi there!
I’m going on a cruise with MSC on the World Europa this coming October.
Stops: Genoa, Naples, Messina, Malta.
Has anyone visited Mount Etna and Pompeii?
Could you share some tips for each of these stops?
I’d like to explore on my own without booking the ship’s excursions.
Thanks for your advice!
hi everyone!
are there other cruise formats besides the coastal express to see the northern lights in Norway in winter?
hi there
Here’s the cruise schedule for 2026.
It’s a great way to get ideas and maybe even meet up with other members.
2 essential rules:
1) never "quote" the calendar when replying—this’ll avoid any confusion 2) follow the format below DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates! COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026: JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
1) never "quote" the calendar when replying—this’ll avoid any confusion 2) follow the format below DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates! COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026: JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
Just back from our first cruise on the Renaissance, and I’d like to share a few thoughts about life on board. Our feelings are mixed—we wanted a change after several MSC cruises, but the value for money on this repositioning cruise left us torn.
After taking advantage of successive promotions, we finally secured a well-located balcony cabin for 2600 € (almost 50% off the brochure rate). Given the amenities and the ship’s age, this now feels like the absolute maximum we’d pay for that period.
Overall, we were happy with our vacation on board, but a few details—when added up—left us with a somewhat mixed impression.
The pros: - Ship size - Reasonable noise levels, except in the restaurants (aside from the covered pool area) - Spacious balcony cabin (20 + 5 m²) with plenty of storage and a bathtub with jets - Understated, tasteful decor - French language spoken on board - Friendly staff for the most part - 100% French-speaking clientele - Decent food with French dishes (even with an Indian chef) - Tables for two available (though the ship was full, so no changes possible) - Some high-quality shows, thanks to an excellent English-speaking troupe - Interesting lectures (especially on history and cetaceans)
The cons: - Unreliable air conditioning in common areas (you’d go from a freezing lounge to a hot one, as if the system only worked in certain spaces at certain times) - Aging ship with a few glitches (noises, AC, toilet flushes, lights) reported at reception (luckily, our only issue was the bathroom door not closing...) - Industrial, thawed-out bread and pastries (a letdown for a ship with a French image) - Limited fruit selection (often just apples and watermelon/melon) and not much variety in vegetables - Worn, sometimes stained restaurant towels
We’re not ruling out another cruise on the Renaissance—their itineraries are unique—but only at a very competitive price.
The pros: - Ship size - Reasonable noise levels, except in the restaurants (aside from the covered pool area) - Spacious balcony cabin (20 + 5 m²) with plenty of storage and a bathtub with jets - Understated, tasteful decor - French language spoken on board - Friendly staff for the most part - 100% French-speaking clientele - Decent food with French dishes (even with an Indian chef) - Tables for two available (though the ship was full, so no changes possible) - Some high-quality shows, thanks to an excellent English-speaking troupe - Interesting lectures (especially on history and cetaceans)
The cons: - Unreliable air conditioning in common areas (you’d go from a freezing lounge to a hot one, as if the system only worked in certain spaces at certain times) - Aging ship with a few glitches (noises, AC, toilet flushes, lights) reported at reception (luckily, our only issue was the bathroom door not closing...) - Industrial, thawed-out bread and pastries (a letdown for a ship with a French image) - Limited fruit selection (often just apples and watermelon/melon) and not much variety in vegetables - Worn, sometimes stained restaurant towels
We’re not ruling out another cruise on the Renaissance—their itineraries are unique—but only at a very competitive price.
Hi everyone ...
We’re planning to do the 83-day Cunard cruise ...
departing from Southampton on January 10, 2027 aboard the Queen Anne ...
has anyone done it ... or have any info ... or tips ...
for example ... deck and cabin choices ... drink packages ... excursions ... etc.
... anything good to know about this ship???
Thanks everyone ...
Hi everyone! 😊
I discovered solo cruises last year, and it was a wonderful experience. Since then, I’ve decided to do one every year, usually between October and March, departing from Marseille or Le Havre.
I travel alone, but I enjoy sharing certain moments with other travelers: having meals together, attending shows, enjoying the evening entertainment, grabbing a drink, or going on a few excursions. Of course, everyone keeps their freedom—the goal is simply to have a good time in a friendly atmosphere.
For the end of this year, I don’t have a cruise planned yet. However, I’m already booked on the MSC Magnifica from October 29 to November 3, 2027, departing from Marseille with an itinerary to Spain and Italy.
If you often travel solo or if you’re on this cruise, I’d love to chat with you before departure. Looking forward to meeting you! 🚢😊
I discovered solo cruises last year, and it was a wonderful experience. Since then, I’ve decided to do one every year, usually between October and March, departing from Marseille or Le Havre.
I travel alone, but I enjoy sharing certain moments with other travelers: having meals together, attending shows, enjoying the evening entertainment, grabbing a drink, or going on a few excursions. Of course, everyone keeps their freedom—the goal is simply to have a good time in a friendly atmosphere.
For the end of this year, I don’t have a cruise planned yet. However, I’m already booked on the MSC Magnifica from October 29 to November 3, 2027, departing from Marseille with an itinerary to Spain and Italy.
If you often travel solo or if you’re on this cruise, I’d love to chat with you before departure. Looking forward to meeting you! 🚢😊
Hi everyone,
I’m doing some research to find our dream cruise for next year and just came across this site that offers absolutely incredible packages!
For example:
https://www.cruisemonks.com/ALL-CRUISE-OFFERS?AppID%3D%20UYC6JxBtzrZEs2vD35IKg%3D%3D%26latest_deals%3D866834
Has anyone heard of this site? Looking forward to your thoughts! Best, Stéfanie
For example:
https://www.cruisemonks.com/ALL-CRUISE-OFFERS?AppID%3D%20UYC6JxBtzrZEs2vD35IKg%3D%3D%26latest_deals%3D866834
Has anyone heard of this site? Looking forward to your thoughts! Best, Stéfanie
We're considering a Danube cruise that stops in Bucharest.
Are there any travelers currently on the river, which is at its lowest level?
Hi there,
I’m taking a cruise on the Costa Pacifica in December—what should I expect in terms of rough seas?
Hi there,
I’d love some advice for a 15-day NILE-RED SEA combo trip. Which tour operator should I go with? Thanks for sharing your experiences!
contact me to get referred at MSC, for your first cruise or if you haven't traveled with MSC in over 5 years
Hello!
After a lot of hesitation between different cruise lines (Explora, Oceania, YC, HAL, NCL) and several destinations like Norway, Ireland, and Iceland,
I finally chose NCL’s Star for Iceland. I had already looked at this itinerary when I went to Scotland in April with CFC, but it was really expensive. You should know that CFC often offers last-minute deals 45 days before departure (the point when you can no longer cancel or modify). So, I got a great opportunity and grabbed it. Departure is on August 23rd.


I finally chose NCL’s Star for Iceland. I had already looked at this itinerary when I went to Scotland in April with CFC, but it was really expensive. You should know that CFC often offers last-minute deals 45 days before departure (the point when you can no longer cancel or modify). So, I got a great opportunity and grabbed it. Departure is on August 23rd.


Hi everyone,
I’m staying in a suite on the Pacifica in October and I can’t find any details about the suite benefits beyond the elite restaurant, the butler, and the espresso machine.
What about breakfast and meals served free in the cabin, and the spa?
Costa’s been cutting back on perks for Gold members, and it seems like suites are next.
Thanks for your replies!
Hello,
We’re back from this cruise.
Boarding in Dunkirk: The doors opened around 12 PM. Since we were a bit early, I asked if my husband, who uses a walker, could wait inside instead of outside. I left him with the two suitcases and our two backpacks in the small hall while I parked the car in the reserved CFC parking lot for 10 € per day.
The shuttle that was supposed to take people from the parking lot to the model pavilion was supposed to arrive in 5 minutes, but after 15 minutes, nothing. After waiting 15 minutes, I saw a man walking and asked if I could follow him. In 15 minutes, we arrived, and still no sign of the shuttle—it must have passed us. Arrived at the model pavilion.
My husband had already checked in the suitcases with the help of a CFC staff member. The remaining formalities were completed quickly. We were on board by 12:15 PM. Headed to the buffet on deck 11 and waited in a lounge to access our cabin.
At 2 PM, we discovered our balcony cabin on deck 9 at the rear: spacious with a large balcony compared to MSC/COSTA.
Since we were at the rear, cabin 9202, there was always an issue with elevator number 4: "priority."
Elevator number 2 stops at deck 10... and elevator number 3 was often out of order, leaving only number 1 for those with mobility issues to reach the buffet, especially for people who struggle with stairs. Note: only one child on board and lots of "gray hair."
DAY 2: At sea. Lots of activities offered.
Day 3: GOTHENBURG (Sweden). Sunny, 19°C at 11 AM.
Excursion booked with CFC: Gothenburg and Haga for all.
Interesting visit with a great guide. The HAGA district, in our opinion, is full of cobblestones and nothing special, not suitable for people using a cane or wheelchair. Elevator number 3 was out of order again.
Day 4: Copenhagen. 15°C in the morning, showers in the afternoon.
We didn’t book an excursion since we’d already stopped here with CFC in 2025, and based on advice from this forum, we took the hop-on/hop-off bus right in front of the ship. I still went to see the Little Mermaid again.
No TV, but the elevator was fixed.
DAY 5: At sea. Still no TV.
DAY 6: GDANSK (Poland). 15°C, rain all day.
There’s a shuttle to get to the city center.
We took the excursion: Panorama of Gdansk.
The guide left us at the entrance of the city center for 45 minutes, telling us what to visit. Meet-up for the rest of the tour at 3 PM. The bus left at 3:15 PM to cover 10 km to see St. Mary’s Cathedral. We arrived at 4:16 PM... The guide said there are often traffic jams in that direction. We had 10 minutes on site before heading to see the lighthouse and the Westerplatte monument, where we also had 10 minutes.
Many of us wondered why we didn’t do the tour in the opposite direction since they knew there would be traffic...
I went to reception to complain about the organization. The staff member read me the program: we were supposed to start with the lighthouse, then go to the cathedral and stay for 30 minutes before heading to the center of Gdansk for a short guided walk with some free time to buy souvenirs, etc.
The guide did the complete opposite of what was planned and didn’t even give us a guided tour—just dropped us off in the city...
DAY 7: Bornholm Island (Denmark). 14°C, a few sunny spells.
We saw in the excursions that there was a walking tour of RØNNE. So, like many others, we explored on our own. There was a small orchestra welcoming us at the port and two people with city maps. We took the shuttle to leave the port—it ran every 15 minutes. The tourist office was next to the "shuttle bus." A pleasant visit at our own pace.
DAY 8: KIEL (Germany). 18–23°C, nice weather.
We took the "Kiel for all" excursion. Great guide and interesting visits.
The port is in the city, and in 10 minutes, we were in the city center by following a blue line on the ground from the port. Elevator 3 was stuck again... and the TV was back.
DAY 9: At sea. Elevator 3 works.
DAY 10: At sea. Elevator 3 is out of order again...
DAY 11: Disembarkation in Dunkirk.
Cabins had to be vacated by 7:30 AM. Buffet open until 9 AM.
Elevator number 1 was "reserved," leaving only number 2, which doesn’t go up to deck 11... a problem for people with mobility issues who had to cross the entire deck 11 and try to use one of the four working elevators at the front, which were crowded.
My opinion: Interesting stops.
The onboard staff were always welcoming, smiling, and mostly French-speaking.
Evening shows were better than in March/April 2025—better singers, dancers, and presenters, and the costumes were improved.
I liked the "magician" shows less.
There were three onboard lectures by a very cultured person, but they went off-topic and were too historical for my taste. I didn’t attend the other two; my husband went to the second but not the third.
For this cruise, there was a bridge theme, but we’re not players or interested.
We didn’t take a drink package on board—water, coffee, tea, and herbal teas were available.
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by. Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car. Guylène
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by. Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car. Guylène
Hi there,
I'm looking at a cruise in the north.Which one do you think is more interesting? Thanks
Hello
We’re taking an MSC cruise in May, and after the Cinque Terre, we’ll be stopping in Naples. We’d like to know if it’s possible to walk out of the port quickly and reach a nice area of Naples on foot (we’re two older people). While we’re at it, I’ll ask the same question for Palermo, since we’ll be there the next day. Thanks for your replies.
We’re taking an MSC cruise in May, and after the Cinque Terre, we’ll be stopping in Naples. We’d like to know if it’s possible to walk out of the port quickly and reach a nice area of Naples on foot (we’re two older people). While we’re at it, I’ll ask the same question for Palermo, since we’ll be there the next day. Thanks for your replies.
hi,
I’m leaving Hamburg for Iceland at the end of July. The boat arrives in Reykjavik on Tuesday, August 4th at 8 AM, and I’d like to book a day trip like the Golden Circle or Secret Lagoon… The sites like GetYourGuide and others list departures at 8 AM. If you’ve used these sites with the MSC Preziosa, could you let me know how to go about it?
Thanks! 😉
allyMB007
Hi
Has anyone taken the CFC recently?
Thoughts?
Thanks
Thoughts?
Thanks
Hello everyone,
It’s with immense sadness that I learned this morning of the passing of our friend Nathalie (nadu). Many of us knew her through this forum, which she loved so much. She enjoyed reading your travel stories, joining discussions, sharing her cruise reviews, and offering valuable advice—always with kindness, gentleness, and discretion.
For me, Nathalie was so much more than just a cruise enthusiast. She was a friend, a deeply kind person who was always there to listen, despite the many health challenges she faced with tremendous courage. We corresponded regularly, and sometimes we had the chance to visit each other’s homes or attend the cruise show together with our respective husbands.
We shared a common dream: when we both retired, we had planned to finally go on a cruise together. Life had other plans, and that trip will forever remain a journey we never had the chance to take. That thought weighs heavily on my heart today.
I’ll remember her as a gentle, generous woman who was always ready to help others. Her presence on this forum will leave a huge void, just as her friendship has in my life.
I send my sincerest thoughts to her husband, her family, and all those who had the chance to know her.
Fair winds, Nathalie. I like to think you’re now sailing on an infinitely calm sea, under an eternally blue sky. You’ll remain in our thoughts and hearts every time we talk about cruises or set off on a new journey.
Rest in peace, Nathalie.
For those who’d like to send a message of comfort and sympathy to her husband, you can send me a PM, and I’ll pass it along. THANK YOU
For me, Nathalie was so much more than just a cruise enthusiast. She was a friend, a deeply kind person who was always there to listen, despite the many health challenges she faced with tremendous courage. We corresponded regularly, and sometimes we had the chance to visit each other’s homes or attend the cruise show together with our respective husbands.
We shared a common dream: when we both retired, we had planned to finally go on a cruise together. Life had other plans, and that trip will forever remain a journey we never had the chance to take. That thought weighs heavily on my heart today.
I’ll remember her as a gentle, generous woman who was always ready to help others. Her presence on this forum will leave a huge void, just as her friendship has in my life.
I send my sincerest thoughts to her husband, her family, and all those who had the chance to know her.
Fair winds, Nathalie. I like to think you’re now sailing on an infinitely calm sea, under an eternally blue sky. You’ll remain in our thoughts and hearts every time we talk about cruises or set off on a new journey.
Rest in peace, Nathalie.
For those who’d like to send a message of comfort and sympathy to her husband, you can send me a PM, and I’ll pass it along. THANK YOU
Hello everyone,
So happy to be back on this Forum!
We’re heading off on another cruise—our 7th—after a 5-year break...
We’ll be leaving from Venice on April 26th with stops in Kotor, Mykonos, Santorini, and Ancona.
Could you help me plan the stops by sharing tips, tricks, and advice?
For those who already know me, you know we prefer not to take the cruise line’s excursions but instead organize everything ourselves.
Thanks in advance to everyone, and looking forward to chatting with you all!
hi there, a group of friends and I are going on a cruise at the end of June with CFC in Norway. I’d love to get some info on the different stops we’ll be making. Most of them are one-day stops (from around 10 AM to 8 PM on average). Here are the stops: Andalsnes, Trondheim, Honningsvåg, Alta, Hellesylt, Sandane, Austefjorden.
Thanks in advance to anyone who can share what there is to see or do in these places.
When I get back, I’ll post what we did—it might help others who come after us.
Also, does anyone know if the boat sticks to the arrival time in Dunkirk for catching tickets to head back south? We’ll plan a buffer just in case.
Thanks everyone!
Thanks in advance to anyone who can share what there is to see or do in these places.
When I get back, I’ll post what we did—it might help others who come after us.
Also, does anyone know if the boat sticks to the arrival time in Dunkirk for catching tickets to head back south? We’ll plan a buffer just in case.
Thanks everyone!

