Promotion d'une croisière trois jours après réservation
by Ménélope
This discussion is in French, the community’s main language.
Original post
Bonjour à tous,
Toute nouvelle sur ce forum, tout d'abord je tenais à remercier toutes les personnes qui ont posté car il est rempli d'informations très pratiques.
Nous avons fait récemment une croisière avec Costa (la première) et tellement enchantés que nous avons décidé de partir pour les fêtes de fin d'année. Je guettais les promos depuis plusieurs jours sur ABcroisières et ne voyant pas de baisse de tarif, je me suis décidée à réserver pour 3 vendredi dernier. Mardi j'ouvre mon PC et je regarde le site où j'avais réservé pour bien me re-plonger dans mon voyage (je ne me lasse pas de regarder l'itinéraire, les cabines j'ai l'impression d'y être déjà) et je vois le prix total de ma croisière 600 euros de moins!! alors que la semaine dernière la personne au téléphone m'a dit que j'avais de la chance car c'était la dernière cabine triple, je précise que nous sommes 3 adultes payant. Déçue de laisser passer une telle somme je contacte ABCroisière en lui expliquant la situation et on me répond qu'ils n'y sont pour rien ils ne connaissent pas à l'avance les promos, ....... alors je demande un geste commercial, surclassement, excursions.... et on me répond qu'ils vont essayer de voir avec l'armateur mais qu'ils ne promettent rien peut-etre une bouteille dans la chambre (????) à 600 euros ça doit être au moins du champagne prestige!!! enfin peut-être.... et depuis plus de nouvelles quels sont mes chances d"obtenir un "dédommagement"? avez vous déjà eu ce genre de mauvaises surprises et comment avez vous procédé? Merci de m'éclairer et désolée si cette discussion a déjà été ouverte car j'ai plein de lecture à faire sur ce forum 😉
bonsoir.
ou la la ! il y a de quoi raler. j'imagine bien votre amerturme.
c'est 600 € pour 3 ou par personne ?
c'est quelle croisière ? quelle compagnie ?
ou la la ! il y a de quoi raler. j'imagine bien votre amerturme.
c'est 600 € pour 3 ou par personne ?
c'est quelle croisière ? quelle compagnie ?
Bonsoir et merci de votre réponse rapide, il s'agit de l'armateur MSC mais j'ai traité par le biais de ABCroisières, et les 600 euros c'est sur le prix total soit pour 3, ce qui fait 200 euros par personne, mais au final comme c'est moi qui offre la croisière à ma famille j'aurais pu économiser cette somme à 3 jours près, même 2 jours puisqu'entretemps il y avait un dimanche, je suis assez en colère car à quelque chose près j'aurais pu faire plaisir à une 4e personne pour la meme somme et rien que ça, j'en suis contrariée car je n'avais pas le budget pour le faire au prix annoncé mais 2 jours après j'aurais pu le faire, en attendant le départ j'aimerais bien trouver une compensation à défaut d'être remboursée de la différence.
PS si d'autres personnes font la croisière au départ de Nice/gênes le 21 décembre sur le MSC fantasia, je serais ravie de dialoguer avec eux
ma mère avait eu ce genre de problème il y a quelques années. elle avait vu avec l'agence de voyage qui avait ensuite appliqué une remise.
mais bon ! AB croisières n'est pas très renomée pour le service après vente. une fois vendu... il n'y a plus personne...
cela dit, c'est surement un geste commercial et les agences ne doivent pas être tenus de faire un geste.
lors de mes différentes croisières, j'ai pu voir des passagers qui avaient payé moins cher que moi et qui avaient été surclassés en cabine balcon alors qu'ils avaient payé pour une intérieure. de même, j'ai pu voir des passagers qui avaient payé plus cher que moi.
tout est une question de chance...
mais bon ! AB croisières n'est pas très renomée pour le service après vente. une fois vendu... il n'y a plus personne...
cela dit, c'est surement un geste commercial et les agences ne doivent pas être tenus de faire un geste.
lors de mes différentes croisières, j'ai pu voir des passagers qui avaient payé moins cher que moi et qui avaient été surclassés en cabine balcon alors qu'ils avaient payé pour une intérieure. de même, j'ai pu voir des passagers qui avaient payé plus cher que moi.
tout est une question de chance...
Bonsoir,
Je comprends tout à fait votre colère, on n'aime pas être grugé c'est normal, mais malheureusement y'a pas grand chose à faire, à part éventuellement annuler votre croisière si pas de pénalité pour la reprendre à 600 € de moins
Il y a beaucoup d'inégalité de prix : pour exemple, on paye le même prix en € qu'en $ pour NCL en fonction du site de résa, même avec un € pas top, on y gagne quand même
Ce que je peux vous dire c'est de vous battre, envoyez un e-mail au service clientèle MSC on ne sait jamais ... bon courage
Je comprends tout à fait votre colère, on n'aime pas être grugé c'est normal, mais malheureusement y'a pas grand chose à faire, à part éventuellement annuler votre croisière si pas de pénalité pour la reprendre à 600 € de moins
Il y a beaucoup d'inégalité de prix : pour exemple, on paye le même prix en € qu'en $ pour NCL en fonction du site de résa, même avec un € pas top, on y gagne quand même
Ce que je peux vous dire c'est de vous battre, envoyez un e-mail au service clientèle MSC on ne sait jamais ... bon courage
2012 Mariner ots - Grandeur ots - Serenade ots - 2013 -Liberty ots - Legend ots- Navigator ots - 2014 - Costa Fortuna- Serenade ots - Vision ots back to back -2015 -Quantum ots - Anthem ots - Vision ots - 2016 - Splendour ots - Ovation ots
Merci à tous pour vos précieux conseils, comme on dit c'est en forgeant qu'on devient forgeron, et c'est en faisant des mauvaises expériences qu'on apprend. J'ai envoyé un mail à ABcroisières lui demandant la suite réservée à ma demande (vu la somme je n'ai pas envie de laisser tomber) et que j'envisageais d'envoyer un courrier à l'armateur, et bien j'ai été surprise de sa réponse, il m'a dit qu'il n'avait pas de réponse encore de l'armateur et qu'il m'encourageait à envoyer mon courrier, ça ne pourra qu'appuyer sa demande (???) mon fils me dit que ça ne prend pas une bonne direction car cela veut dire qu'il n'a pas eu de poids tout seul ou qu'il n'a pas été suivi par sa hiérarchie... Bref je désespère un peu d'avoir une compensation (pfff 3 jours c'est rien, 600 euros c'est beaucoup dans un budget). Je vais quand meme faire mon courrier au siège de MSC, à ce propos quelqu'un aurait il l'adresse? vos conseils sont les bienvenus, si vous pensez qu'il y a une autre manière de faire.
Je comprends tout à fait votre colère, on n'aime pas être grugé c'est normal, mais malheureusement y'a pas grand chose à faire, à part éventuellement annuler votre croisière si pas de pénalité
Avec AB Croisières, c'est 10% du prix de la croisière même si tu commandes 5 ans à l'avance et que tu annules le lendemain de la commande... 🤪😕 relis les CGV... 🏴☠️
Avec AB Croisières, c'est 10% du prix de la croisière même si tu commandes 5 ans à l'avance et que tu annules le lendemain de la commande... 🤪😕 relis les CGV... 🏴☠️
Coucou😉
Ton fils a raison, ton agence AB Croisières doit se débrouiller soit auprès de sa hiérarchie soit auprès de l'armateur😕.
Nous avons fait une croisière en Octobre 2010 sur MSC Spendida, mes amis ont réservés assez tôt une cabine extérieure pour 3 adultes avec une cabine intérieure pour 2 jeunes à un prix très attractif chez Web Croisières. Moi qui ne devait pas partir, par curiosité j'ai appelé mon agence Sélectour et je suis tombée en pleine promo 1 payant + 1 autre à 1€ donc un prix inférieur à celui de mon amie (réservation 4 mois avant).Elle a envoyé une lettre en Recommandée à son agence et après un certain temps la direction a répondu en faisant un geste commercial 150€ de réduction pour la cabine extérieure et 300€ sur la cabine intérieure.
Excuses moi, mais ton agence n'est pas honnête car quand tu téléphones à Costa ou MSC directement pour le moindre problème on te répond qu'il faut voir avec ton agence et ainsi de suite l'agence auprès de l'armateur, d'abord je ne sais même pas si'il y a une adresse sur leur site pour adresser un courrier.
Si tu n'a pas de réponse à ta lettre, si je peux me permettre, ne te décourage pas et renvoie leur un courrier en recommandé directement à la direction et soit assez ferme😠 dans tes paroles tout en restant très correct. Bon courage @+😇
Arlette06 :)
Costa Atlantica : Mers et Mythes Classiques Oct 08 (Italie, Egypte, Turquie, Grèce) Costa Serena : Vision d'Orient Oct 09 (Italie, Grèce, Turquie, Croatie) MSC Spendida : Méditerranée Oct 10 (Italie, Barcelone, Tunisie, Malte, Rome)
Costa Atlantica : Mers et Mythes Classiques Oct 08 (Italie, Egypte, Turquie, Grèce) Costa Serena : Vision d'Orient Oct 09 (Italie, Grèce, Turquie, Croatie) MSC Spendida : Méditerranée Oct 10 (Italie, Barcelone, Tunisie, Malte, Rome)
Hello Arlette !
J'entends bien ton argumentaire concernant AB Croisière, mais j'ai peur qu'ils te renvoient à leurs CGV (qui n'ont rien à voir avec celles de l'armateur, pour eux, une croisière commandée n'est annulable qu'à un prix très élevé, et jamais inférieur à 10% du prix du billet). Après contrôle, Webcroisières, par contre, applique les CGV de Costa ou MSC, tu peux annuler une croisière jusqu'à 45 jours du départ pour seulement 30 euros (Costaa) ou 90 (MSC).
Bien se dire que quand on s'adresse à une agence X ou Y, faut pas regarder que le prix, faut éplucher attentivement les CGV... (qui permettent d'ailleurs souvent de voir les montages en cascades et l'imbrication des sites de vente, sur le site X, par exemple, le lien "CGV" te renvoie sur celles de la boite Y... ce qui prouve que X est juridiquement un sous-ensemble de Y... 🤪) et comparer *tout*...
C'est quand même important de se dire que si tu veux annuler pour convenances personnelles (et notamment pour racheter la même croisière moins cher du fait d'une promo de l'armateur) ta croisière Costa 50 jours avant le départ, ça te coûtera 30 euros chez XXX (dont les CGV ne retiennent que le prix demandé par l'armateur) alors que les CGV de AB Croisière (qui aura 30 euros à payer à Costa) indiquent que tu devras leur payer 75% du prix de la croisière... et les CGV, c'est ce qui fera foi devant un tribunal..
Dans le même ordre d'idée, une annulation pour convenance personnelle toujours à mon agence XXX te coûtera 25% du prix du billet, alors que chez AB Croisière (qui aura de la même façon 25% à payer à Costa), c'est 100%, le billet plein pot, que tu leur devra...
Alors c'est clair que même si le prix de XXX est un peu plus cher, ça donne quand même à réfléchir... 😐
J'entends bien ton argumentaire concernant AB Croisière, mais j'ai peur qu'ils te renvoient à leurs CGV (qui n'ont rien à voir avec celles de l'armateur, pour eux, une croisière commandée n'est annulable qu'à un prix très élevé, et jamais inférieur à 10% du prix du billet). Après contrôle, Webcroisières, par contre, applique les CGV de Costa ou MSC, tu peux annuler une croisière jusqu'à 45 jours du départ pour seulement 30 euros (Costaa) ou 90 (MSC).
Bien se dire que quand on s'adresse à une agence X ou Y, faut pas regarder que le prix, faut éplucher attentivement les CGV... (qui permettent d'ailleurs souvent de voir les montages en cascades et l'imbrication des sites de vente, sur le site X, par exemple, le lien "CGV" te renvoie sur celles de la boite Y... ce qui prouve que X est juridiquement un sous-ensemble de Y... 🤪) et comparer *tout*...
C'est quand même important de se dire que si tu veux annuler pour convenances personnelles (et notamment pour racheter la même croisière moins cher du fait d'une promo de l'armateur) ta croisière Costa 50 jours avant le départ, ça te coûtera 30 euros chez XXX (dont les CGV ne retiennent que le prix demandé par l'armateur) alors que les CGV de AB Croisière (qui aura 30 euros à payer à Costa) indiquent que tu devras leur payer 75% du prix de la croisière... et les CGV, c'est ce qui fera foi devant un tribunal..
Dans le même ordre d'idée, une annulation pour convenance personnelle toujours à mon agence XXX te coûtera 25% du prix du billet, alors que chez AB Croisière (qui aura de la même façon 25% à payer à Costa), c'est 100%, le billet plein pot, que tu leur devra...
Alors c'est clair que même si le prix de XXX est un peu plus cher, ça donne quand même à réfléchir... 😐
Coucou Pap😉
Dans mon message je ne parle pas d'annuler la croisière mais je pense qu'il faut leur forcer la main en envoyant une lettre afin de faire un geste commercial. Je pense que leur marge est assez importante et que le Directeur de l'agence AB croisière peut trouver une solution à ce petit problème. Pour mes amis, Webcroisières a fait ce geste commercial, afin de conserver ses clients et la preuve je suis en train de leur faire de la publicité!!!!😉😛🙂
Dans mon message je ne parle pas d'annuler la croisière mais je pense qu'il faut leur forcer la main en envoyant une lettre afin de faire un geste commercial. Je pense que leur marge est assez importante et que le Directeur de l'agence AB croisière peut trouver une solution à ce petit problème. Pour mes amis, Webcroisières a fait ce geste commercial, afin de conserver ses clients et la preuve je suis en train de leur faire de la publicité!!!!😉😛🙂
Arlette06 :)
Costa Atlantica : Mers et Mythes Classiques Oct 08 (Italie, Egypte, Turquie, Grèce) Costa Serena : Vision d'Orient Oct 09 (Italie, Grèce, Turquie, Croatie) MSC Spendida : Méditerranée Oct 10 (Italie, Barcelone, Tunisie, Malte, Rome)
Costa Atlantica : Mers et Mythes Classiques Oct 08 (Italie, Egypte, Turquie, Grèce) Costa Serena : Vision d'Orient Oct 09 (Italie, Grèce, Turquie, Croatie) MSC Spendida : Méditerranée Oct 10 (Italie, Barcelone, Tunisie, Malte, Rome)
Je vais quand meme faire mon courrier au siège de MSC, à ce propos quelqu'un aurait il l'adresse?
bonjour.
MSC 153, AVd'Italie 75013 - Paris
Tel 01 48 04 76 20
bonjour.
MSC 153, AVd'Italie 75013 - Paris
Tel 01 48 04 76 20
Oui je pensais un peu la meme chose que c'était ABcroisières qui devait assurer le service après vente, je vais suivre ces précieux conseils et envoyer ma lettre dans laquelle je mettrais en copie MSC, même si je ne me fais pas trop d'illusion je leur ferais savoir que leur calcul est très mauvais car aujourd'hui je passe à coté de 600 euros mais ils passeront à coté de plusieurs milliers d'euros (à 3 ça chiffre vite) car je ne suis pas prête à refaire un voyage par leur biais, mais j'espère bien refaire plusieurs croisieres si la vie me le permet car oui j'ai été contaminé du virus des croisières dès la première fois, pas de chance!🙂
Surtout, ce qu'ils ont l'air de ne pas comprendre, c'est que les croisiéristes (enfin, ceux qui sont raisonnables) ont un budget fixe. ce qui est dépensé dans le billet ne le sera pas à bord, et vice-versa. Le budget "billets" et le budget "dépenses à bord" ne sont pas indépendants l'un de l'autre...
Bonjour,
Pour ceux que ça intéresse, suite de l'épisode, un courrier a été envoyé à MSC et la réponse a été de voir avec l'agence avec laquelle j'ai réservé. Pour ABcroisières, après mon courrier où je leur exprimais mon étonnement d'avoir eu la dernière cabine de disponible alors qu'ils l'ont proposé 3 jours après à 600 euros de moins, pas de réponse précise, ils m'ont juste adressé un courrier type (ne serais-je pas la seule à m'étonner de leurs pratiques commerciales?) avec leurs phrases toutes prêtes : "en espérant que malgré tout votre croisière FUT
agréable alors qu'ils précisent bien dans leur courrier votre croisière du 21 décembre, manque d'intérêt pour le client manifeste ne se donne même pas la peine de personnaliser. Et la cerise sur le gateau :"espérant d'avoir le plaisir renouvelé de vous servir dans le cadre d'une future réservation......." je sais c'est bientot Noël tout le monde a le droit de croire au Père Noel.
Comme dit PAP86, le prix seul d'une agence ne suffit pas, c'est lorsqu'il y a des désaccords qu'on reconnait la capacité de réaction, et pour ABcroisières ils sont au numéro 1 des abonnés absents pour le service clientèle.
Pour nous c'est terminé cette agence, pour janvier nous verrons avec Webcroisière ou une autre mais cette expérience nous aura appris à bien lire les CGV avant la résa car dans notre cas nous n'avions pas la possiblité d'annuler sans perdre la totalité de notre voyage. Et dire que sur leur site ils annoncent encore leur réduction à 2 jours du départ!! ils n'auraient pas pu faire un geste commercial après nous avoir forcer la main en prétendant n'avoir plus de disponibilités?? lamentable
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More discussions
Est-ce que des personnes parmi vous ont déjà fait une excursion avec privatetunisia.com ?
Est-ce que c’est bien ?
https://privatetunisia.com/fr/excursions/croisiere-carthage-sidi-bou-said
Hello,
We just returned from a cruise from 08/13/26 to 08/20/26 on the MSC ORCHESTRA with stops in Tarragona, Valencia, Livorno, Civitavecchia, Genoa, and back to Marseille. The ship was fully booked. Deck chairs were already occupied by beach towels early in the morning, and there were only 1 or 2 people in the pools... However, on the day the Italians disembarked, there were very few towels on the deck chairs. We found the Italians less talkative.
We had a balcony cabin on deck 9, starboard side. The cabin was spacious, but the sofa was facing the desk, making it a pain to watch TV (neck strain guaranteed). So, we changed the sofa’s orientation to face the TV (we put it back in place on disembarkation day). There were 325 French speakers on board, and a lot of staff from Mauritius, which made communication easier.
No annoying announcements about bingo, etc.—a nice change from COSTA.
For dinner, we were at the first sitting at 7:45 PM, at a table for 6. On the first night, we were two "gray-haired" couples at the table. The second night, two young women joined us but asked to change tables after seeing us... The show for our dinner time was at 10:15 PM and ended around 11:00 PM. We found that a bit late for us. The shows were varied and of good quality. The restaurant menus offered plenty of choices, but at the buffet at lunchtime, there were a lot of dishes with quite a few carbs. Afternoon tea from 4:30 PM to 5:30 PM included some great pastries, among other things.
We had an issue with the air conditioning and bad odors in the cabin one afternoon. I reported the problem to the reception, and staff along with our cabin steward came to check the cabin. The issue was resolved that same afternoon. Two days later, we were surprised to find a bag with items inside: 2 MSC mugs and 2 MSC thermos flasks that keep drinks hot or cold for 10 hours. It was a gift from customer service following the bad odors in our cabin. We weren’t expecting this at all and thanked MSC’s customer service.
For excursions, MSC always offers port-to-city-center transfers for 14 € per adult in Valencia and Tarragona, and 12 € per child. In Livorno, it was 10 € per adult and 7 € per child. In Civitavecchia, there was a shuttle to the train station for 6 €. On the MSC for Me app, there were "promotions" on certain excursions. We really enjoyed this cruise, but we couldn’t revisit some stops (Tarragona and Valencia) on our own because it was too hot. Great evening: Mum49
We just returned from a cruise from 08/13/26 to 08/20/26 on the MSC ORCHESTRA with stops in Tarragona, Valencia, Livorno, Civitavecchia, Genoa, and back to Marseille. The ship was fully booked. Deck chairs were already occupied by beach towels early in the morning, and there were only 1 or 2 people in the pools... However, on the day the Italians disembarked, there were very few towels on the deck chairs. We found the Italians less talkative.
We had a balcony cabin on deck 9, starboard side. The cabin was spacious, but the sofa was facing the desk, making it a pain to watch TV (neck strain guaranteed). So, we changed the sofa’s orientation to face the TV (we put it back in place on disembarkation day). There were 325 French speakers on board, and a lot of staff from Mauritius, which made communication easier.
No annoying announcements about bingo, etc.—a nice change from COSTA.
For dinner, we were at the first sitting at 7:45 PM, at a table for 6. On the first night, we were two "gray-haired" couples at the table. The second night, two young women joined us but asked to change tables after seeing us... The show for our dinner time was at 10:15 PM and ended around 11:00 PM. We found that a bit late for us. The shows were varied and of good quality. The restaurant menus offered plenty of choices, but at the buffet at lunchtime, there were a lot of dishes with quite a few carbs. Afternoon tea from 4:30 PM to 5:30 PM included some great pastries, among other things.
We had an issue with the air conditioning and bad odors in the cabin one afternoon. I reported the problem to the reception, and staff along with our cabin steward came to check the cabin. The issue was resolved that same afternoon. Two days later, we were surprised to find a bag with items inside: 2 MSC mugs and 2 MSC thermos flasks that keep drinks hot or cold for 10 hours. It was a gift from customer service following the bad odors in our cabin. We weren’t expecting this at all and thanked MSC’s customer service.
For excursions, MSC always offers port-to-city-center transfers for 14 € per adult in Valencia and Tarragona, and 12 € per child. In Livorno, it was 10 € per adult and 7 € per child. In Civitavecchia, there was a shuttle to the train station for 6 €. On the MSC for Me app, there were "promotions" on certain excursions. We really enjoyed this cruise, but we couldn’t revisit some stops (Tarragona and Valencia) on our own because it was too hot. Great evening: Mum49
Hello,
I'm considering a cruise on the Hurtigruten Coastal Express from Bergen to Kirkenes and back to Bergen over 11 days in mid-March 2027. Has anyone already done this trip? I think it’s a great way to discover the Norwegian coast with the chance to see magnificent northern lights, but isn’t the trip a bit *too* long? There are about thirty stops, but most last only a few minutes, with just one daily stop of over 2 hours, which gives a quick glimpse of a few towns but doesn’t allow for a full excursion. Is the supplement for an outside cabin with a porthole (800 € for 2!) really worth it? It’s more pleasant than an inside cabin, but do you spend enough time in your cabin to make the most of it? Thanks for sharing your thoughts on this journey. Best regards.
I'm considering a cruise on the Hurtigruten Coastal Express from Bergen to Kirkenes and back to Bergen over 11 days in mid-March 2027. Has anyone already done this trip? I think it’s a great way to discover the Norwegian coast with the chance to see magnificent northern lights, but isn’t the trip a bit *too* long? There are about thirty stops, but most last only a few minutes, with just one daily stop of over 2 hours, which gives a quick glimpse of a few towns but doesn’t allow for a full excursion. Is the supplement for an outside cabin with a porthole (800 € for 2!) really worth it? It’s more pleasant than an inside cabin, but do you spend enough time in your cabin to make the most of it? Thanks for sharing your thoughts on this journey. Best regards.
We're leaving on August 25th for a Danube cruise from Vienna to Bucharest. The travel agency refuses to postpone this cruise despite navigation changes due to the exceptional drought, which include bus transfers that don’t interest us.
Have you had any experiences with this that you’d like to share?
Hi there!
I’m going on a cruise with MSC on the World Europa this coming October.
Stops: Genoa, Naples, Messina, Malta.
Has anyone visited Mount Etna and Pompeii?
Could you share some tips for each of these stops?
I’d like to explore on my own without booking the ship’s excursions.
Thanks for your advice!
hi everyone!
are there other cruise formats besides the coastal express to see the northern lights in Norway in winter?
hi there
Here’s the cruise schedule for 2026.
It’s a great way to get ideas and maybe even meet up with other members.
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1) never "quote" the calendar when replying—this’ll avoid any confusion 2) follow the format below DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates! COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
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Just back from our first cruise on the Renaissance, and I’d like to share a few thoughts about life on board. Our feelings are mixed—we wanted a change after several MSC cruises, but the value for money on this repositioning cruise left us torn.
After taking advantage of successive promotions, we finally secured a well-located balcony cabin for 2600 € (almost 50% off the brochure rate). Given the amenities and the ship’s age, this now feels like the absolute maximum we’d pay for that period.
Overall, we were happy with our vacation on board, but a few details—when added up—left us with a somewhat mixed impression.
The pros: - Ship size - Reasonable noise levels, except in the restaurants (aside from the covered pool area) - Spacious balcony cabin (20 + 5 m²) with plenty of storage and a bathtub with jets - Understated, tasteful decor - French language spoken on board - Friendly staff for the most part - 100% French-speaking clientele - Decent food with French dishes (even with an Indian chef) - Tables for two available (though the ship was full, so no changes possible) - Some high-quality shows, thanks to an excellent English-speaking troupe - Interesting lectures (especially on history and cetaceans)
The cons: - Unreliable air conditioning in common areas (you’d go from a freezing lounge to a hot one, as if the system only worked in certain spaces at certain times) - Aging ship with a few glitches (noises, AC, toilet flushes, lights) reported at reception (luckily, our only issue was the bathroom door not closing...) - Industrial, thawed-out bread and pastries (a letdown for a ship with a French image) - Limited fruit selection (often just apples and watermelon/melon) and not much variety in vegetables - Worn, sometimes stained restaurant towels
We’re not ruling out another cruise on the Renaissance—their itineraries are unique—but only at a very competitive price.
The pros: - Ship size - Reasonable noise levels, except in the restaurants (aside from the covered pool area) - Spacious balcony cabin (20 + 5 m²) with plenty of storage and a bathtub with jets - Understated, tasteful decor - French language spoken on board - Friendly staff for the most part - 100% French-speaking clientele - Decent food with French dishes (even with an Indian chef) - Tables for two available (though the ship was full, so no changes possible) - Some high-quality shows, thanks to an excellent English-speaking troupe - Interesting lectures (especially on history and cetaceans)
The cons: - Unreliable air conditioning in common areas (you’d go from a freezing lounge to a hot one, as if the system only worked in certain spaces at certain times) - Aging ship with a few glitches (noises, AC, toilet flushes, lights) reported at reception (luckily, our only issue was the bathroom door not closing...) - Industrial, thawed-out bread and pastries (a letdown for a ship with a French image) - Limited fruit selection (often just apples and watermelon/melon) and not much variety in vegetables - Worn, sometimes stained restaurant towels
We’re not ruling out another cruise on the Renaissance—their itineraries are unique—but only at a very competitive price.
Hi everyone ...
We’re planning to do the 83-day Cunard cruise ...
departing from Southampton on January 10, 2027 aboard the Queen Anne ...
has anyone done it ... or have any info ... or tips ...
for example ... deck and cabin choices ... drink packages ... excursions ... etc.
... anything good to know about this ship???
Thanks everyone ...
Hi everyone! I’m used to sailing on a sailboat with two or three people—it’s amazing. But I’d love to try the experience of a cruise. Just to clarify, I’ll be going alone. My first question: are there other solo travelers on these cruises, or is it mostly couples and families?
For a first cruise, I’d prefer a short one (maximum 8 days). Do those exist? And on the smallest boat possible. I live in Marseille, so a departure from Marseille would work, but I’m open to other ports too. If you have a cruise line to recommend and a destination you’ve enjoyed, or if you’ve had a great experience on a more intimate-sized ship, I’d love to hear about it!
Thanks a million for your replies! Marie
For a first cruise, I’d prefer a short one (maximum 8 days). Do those exist? And on the smallest boat possible. I live in Marseille, so a departure from Marseille would work, but I’m open to other ports too. If you have a cruise line to recommend and a destination you’ve enjoyed, or if you’ve had a great experience on a more intimate-sized ship, I’d love to hear about it!
Thanks a million for your replies! Marie
Hi everyone! 😊
I discovered solo cruises last year, and it was a wonderful experience. Since then, I’ve decided to do one every year, usually between October and March, departing from Marseille or Le Havre.
I travel alone, but I enjoy sharing certain moments with other travelers: having meals together, attending shows, enjoying the evening entertainment, grabbing a drink, or going on a few excursions. Of course, everyone keeps their freedom—the goal is simply to have a good time in a friendly atmosphere.
For the end of this year, I don’t have a cruise planned yet. However, I’m already booked on the MSC Magnifica from October 29 to November 3, 2027, departing from Marseille with an itinerary to Spain and Italy.
If you often travel solo or if you’re on this cruise, I’d love to chat with you before departure. Looking forward to meeting you! 🚢😊
I discovered solo cruises last year, and it was a wonderful experience. Since then, I’ve decided to do one every year, usually between October and March, departing from Marseille or Le Havre.
I travel alone, but I enjoy sharing certain moments with other travelers: having meals together, attending shows, enjoying the evening entertainment, grabbing a drink, or going on a few excursions. Of course, everyone keeps their freedom—the goal is simply to have a good time in a friendly atmosphere.
For the end of this year, I don’t have a cruise planned yet. However, I’m already booked on the MSC Magnifica from October 29 to November 3, 2027, departing from Marseille with an itinerary to Spain and Italy.
If you often travel solo or if you’re on this cruise, I’d love to chat with you before departure. Looking forward to meeting you! 🚢😊
Hi everyone,
I’m doing some research to find our dream cruise for next year and just came across this site that offers absolutely incredible packages!
For example:
https://www.cruisemonks.com/ALL-CRUISE-OFFERS?AppID%3D%20UYC6JxBtzrZEs2vD35IKg%3D%3D%26latest_deals%3D866834
Has anyone heard of this site? Looking forward to your thoughts! Best, Stéfanie
For example:
https://www.cruisemonks.com/ALL-CRUISE-OFFERS?AppID%3D%20UYC6JxBtzrZEs2vD35IKg%3D%3D%26latest_deals%3D866834
Has anyone heard of this site? Looking forward to your thoughts! Best, Stéfanie
We're considering a Danube cruise that stops in Bucharest.
Are there any travelers currently on the river, which is at its lowest level?
Hi there,
I’m taking a cruise on the Costa Pacifica in December—what should I expect in terms of rough seas?
Hi there,
Here’s the 2027 cruise schedule.
It’s a great way to get ideas and maybe even meet up with other members!
2 essential rules:
1) Never "quote" the schedule when replying—this avoids any confusion. 2) Follow this format: DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry about that. IMPORTANT Please respect the templates! PLEASE COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE HAVING TROUBLE DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF 2027 CRUISES: 1 JANUARY 14/01 - poupou10 / AZAMARA JOURNEY / 74 days / South America Tour / Miami FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
1) Never "quote" the schedule when replying—this avoids any confusion. 2) Follow this format: DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry about that. IMPORTANT Please respect the templates! PLEASE COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE HAVING TROUBLE DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF 2027 CRUISES: 1 JANUARY 14/01 - poupou10 / AZAMARA JOURNEY / 74 days / South America Tour / Miami FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
Hi there,
I’d love some advice for a 15-day NILE-RED SEA combo trip. Which tour operator should I go with? Thanks for sharing your experiences!
contact me to get referred at MSC, for your first cruise or if you haven't traveled with MSC in over 5 years
Hello!
After a lot of hesitation between different cruise lines (Explora, Oceania, YC, HAL, NCL) and several destinations like Norway, Ireland, and Iceland,
I finally chose NCL’s Star for Iceland. I had already looked at this itinerary when I went to Scotland in April with CFC, but it was really expensive. You should know that CFC often offers last-minute deals 45 days before departure (the point when you can no longer cancel or modify). So, I got a great opportunity and grabbed it. Departure is on August 23rd.


I finally chose NCL’s Star for Iceland. I had already looked at this itinerary when I went to Scotland in April with CFC, but it was really expensive. You should know that CFC often offers last-minute deals 45 days before departure (the point when you can no longer cancel or modify). So, I got a great opportunity and grabbed it. Departure is on August 23rd.


Hi,
Since the Yacht Club opened on the MSC Magnifica in early July, have any cruisers shared their feedback?
Thanks in advance for your replies.
Hi everyone.
If there’s one trip I’ve always wanted to take, it’s a long boat journey far from my daily routine—something like crossing the Atlantic. I first thought about traveling on a cargo ship or similar, as some of these boats used to accept individual passengers, but I’ve read that this has become very rare since COVID. Plus, the options that might work for me are way out of my budget, like Neoline, for example.
A cruise seems like the best solution for me, especially since what I really love is the idea of a long stay on a ship—making stops in different places, exploring them, the change of scenery, and a real break from the daily grind. I’ve never been on a cruise before, so I was thinking of doing a 21-day cruise between a port in mainland France (Marseille) and Pointe-à-Pitre. The departure port doesn’t really matter—Marseille, Le Havre, or even a nearby European city would work.
Since I want to travel solo, I’m really keen on cruises designed for solo travelers. MSC has one from Marseille to Pointe-à-Pitre, lasting 21 days, departing next November (so in a few months). The price is within my budget, just over 1800 €.
I see that other cruises with similar routes and durations are planned for next year, November 2027, but the prices are totally different—around 3500 €, which is clearly out of my budget.
So, my question is: do you think I should wait for a possible price drop for the 2027 cruises (if I understand correctly, prices are adjusted based on how full the ship is and how close the departure date is) or should I book the one in November 2026? I could easily take three weeks off this fall. Also, is it too late to book for November 2026? I’ve read that visas might be required for some stops.
For the rest—accommodation in Guadeloupe and the flight ticket back to France—it’s not a problem; I can sort that out pretty easily.
If there’s one trip I’ve always wanted to take, it’s a long boat journey far from my daily routine—something like crossing the Atlantic. I first thought about traveling on a cargo ship or similar, as some of these boats used to accept individual passengers, but I’ve read that this has become very rare since COVID. Plus, the options that might work for me are way out of my budget, like Neoline, for example.
A cruise seems like the best solution for me, especially since what I really love is the idea of a long stay on a ship—making stops in different places, exploring them, the change of scenery, and a real break from the daily grind. I’ve never been on a cruise before, so I was thinking of doing a 21-day cruise between a port in mainland France (Marseille) and Pointe-à-Pitre. The departure port doesn’t really matter—Marseille, Le Havre, or even a nearby European city would work.
Since I want to travel solo, I’m really keen on cruises designed for solo travelers. MSC has one from Marseille to Pointe-à-Pitre, lasting 21 days, departing next November (so in a few months). The price is within my budget, just over 1800 €.
I see that other cruises with similar routes and durations are planned for next year, November 2027, but the prices are totally different—around 3500 €, which is clearly out of my budget.
So, my question is: do you think I should wait for a possible price drop for the 2027 cruises (if I understand correctly, prices are adjusted based on how full the ship is and how close the departure date is) or should I book the one in November 2026? I could easily take three weeks off this fall. Also, is it too late to book for November 2026? I’ve read that visas might be required for some stops.
For the rest—accommodation in Guadeloupe and the flight ticket back to France—it’s not a problem; I can sort that out pretty easily.
Hi everyone,
I’m staying in a suite on the Pacifica in October and I can’t find any details about the suite benefits beyond the elite restaurant, the butler, and the espresso machine.
What about breakfast and meals served free in the cabin, and the spa?
Costa’s been cutting back on perks for Gold members, and it seems like suites are next.
Thanks for your replies!
Hello,
We’re back from this cruise.
Boarding in Dunkirk: The doors opened around 12 PM. Since we were a bit early, I asked if my husband, who uses a walker, could wait inside instead of outside. I left him with the two suitcases and our two backpacks in the small hall while I parked the car in the reserved CFC parking lot for 10 € per day.
The shuttle that was supposed to take people from the parking lot to the model pavilion was supposed to arrive in 5 minutes, but after 15 minutes, nothing. After waiting 15 minutes, I saw a man walking and asked if I could follow him. In 15 minutes, we arrived, and still no sign of the shuttle—it must have passed us. Arrived at the model pavilion.
My husband had already checked in the suitcases with the help of a CFC staff member. The remaining formalities were completed quickly. We were on board by 12:15 PM. Headed to the buffet on deck 11 and waited in a lounge to access our cabin.
At 2 PM, we discovered our balcony cabin on deck 9 at the rear: spacious with a large balcony compared to MSC/COSTA.
Since we were at the rear, cabin 9202, there was always an issue with elevator number 4: "priority."
Elevator number 2 stops at deck 10... and elevator number 3 was often out of order, leaving only number 1 for those with mobility issues to reach the buffet, especially for people who struggle with stairs. Note: only one child on board and lots of "gray hair."
DAY 2: At sea. Lots of activities offered.
Day 3: GOTHENBURG (Sweden). Sunny, 19°C at 11 AM.
Excursion booked with CFC: Gothenburg and Haga for all.
Interesting visit with a great guide. The HAGA district, in our opinion, is full of cobblestones and nothing special, not suitable for people using a cane or wheelchair. Elevator number 3 was out of order again.
Day 4: Copenhagen. 15°C in the morning, showers in the afternoon.
We didn’t book an excursion since we’d already stopped here with CFC in 2025, and based on advice from this forum, we took the hop-on/hop-off bus right in front of the ship. I still went to see the Little Mermaid again.
No TV, but the elevator was fixed.
DAY 5: At sea. Still no TV.
DAY 6: GDANSK (Poland). 15°C, rain all day.
There’s a shuttle to get to the city center.
We took the excursion: Panorama of Gdansk.
The guide left us at the entrance of the city center for 45 minutes, telling us what to visit. Meet-up for the rest of the tour at 3 PM. The bus left at 3:15 PM to cover 10 km to see St. Mary’s Cathedral. We arrived at 4:16 PM... The guide said there are often traffic jams in that direction. We had 10 minutes on site before heading to see the lighthouse and the Westerplatte monument, where we also had 10 minutes.
Many of us wondered why we didn’t do the tour in the opposite direction since they knew there would be traffic...
I went to reception to complain about the organization. The staff member read me the program: we were supposed to start with the lighthouse, then go to the cathedral and stay for 30 minutes before heading to the center of Gdansk for a short guided walk with some free time to buy souvenirs, etc.
The guide did the complete opposite of what was planned and didn’t even give us a guided tour—just dropped us off in the city...
DAY 7: Bornholm Island (Denmark). 14°C, a few sunny spells.
We saw in the excursions that there was a walking tour of RØNNE. So, like many others, we explored on our own. There was a small orchestra welcoming us at the port and two people with city maps. We took the shuttle to leave the port—it ran every 15 minutes. The tourist office was next to the "shuttle bus." A pleasant visit at our own pace.
DAY 8: KIEL (Germany). 18–23°C, nice weather.
We took the "Kiel for all" excursion. Great guide and interesting visits.
The port is in the city, and in 10 minutes, we were in the city center by following a blue line on the ground from the port. Elevator 3 was stuck again... and the TV was back.
DAY 9: At sea. Elevator 3 works.
DAY 10: At sea. Elevator 3 is out of order again...
DAY 11: Disembarkation in Dunkirk.
Cabins had to be vacated by 7:30 AM. Buffet open until 9 AM.
Elevator number 1 was "reserved," leaving only number 2, which doesn’t go up to deck 11... a problem for people with mobility issues who had to cross the entire deck 11 and try to use one of the four working elevators at the front, which were crowded.
My opinion: Interesting stops.
The onboard staff were always welcoming, smiling, and mostly French-speaking.
Evening shows were better than in March/April 2025—better singers, dancers, and presenters, and the costumes were improved.
I liked the "magician" shows less.
There were three onboard lectures by a very cultured person, but they went off-topic and were too historical for my taste. I didn’t attend the other two; my husband went to the second but not the third.
For this cruise, there was a bridge theme, but we’re not players or interested.
We didn’t take a drink package on board—water, coffee, tea, and herbal teas were available.
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by. Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car. Guylène
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by. Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car. Guylène
Hi there,
I'm looking at a cruise in the north.Which one do you think is more interesting? Thanks
Hello
We’re taking an MSC cruise in May, and after the Cinque Terre, we’ll be stopping in Naples. We’d like to know if it’s possible to walk out of the port quickly and reach a nice area of Naples on foot (we’re two older people). While we’re at it, I’ll ask the same question for Palermo, since we’ll be there the next day. Thanks for your replies.
We’re taking an MSC cruise in May, and after the Cinque Terre, we’ll be stopping in Naples. We’d like to know if it’s possible to walk out of the port quickly and reach a nice area of Naples on foot (we’re two older people). While we’re at it, I’ll ask the same question for Palermo, since we’ll be there the next day. Thanks for your replies.
hi,
I’m leaving Hamburg for Iceland at the end of July. The boat arrives in Reykjavik on Tuesday, August 4th at 8 AM, and I’d like to book a day trip like the Golden Circle or Secret Lagoon… The sites like GetYourGuide and others list departures at 8 AM. If you’ve used these sites with the MSC Preziosa, could you let me know how to go about it?
Thanks! 😉
allyMB007
Hi
Has anyone taken the CFC recently?
Thoughts?
Thanks
Thoughts?
Thanks
Hello everyone,
It’s with immense sadness that I learned this morning of the passing of our friend Nathalie (nadu). Many of us knew her through this forum, which she loved so much. She enjoyed reading your travel stories, joining discussions, sharing her cruise reviews, and offering valuable advice—always with kindness, gentleness, and discretion.
For me, Nathalie was so much more than just a cruise enthusiast. She was a friend, a deeply kind person who was always there to listen, despite the many health challenges she faced with tremendous courage. We corresponded regularly, and sometimes we had the chance to visit each other’s homes or attend the cruise show together with our respective husbands.
We shared a common dream: when we both retired, we had planned to finally go on a cruise together. Life had other plans, and that trip will forever remain a journey we never had the chance to take. That thought weighs heavily on my heart today.
I’ll remember her as a gentle, generous woman who was always ready to help others. Her presence on this forum will leave a huge void, just as her friendship has in my life.
I send my sincerest thoughts to her husband, her family, and all those who had the chance to know her.
Fair winds, Nathalie. I like to think you’re now sailing on an infinitely calm sea, under an eternally blue sky. You’ll remain in our thoughts and hearts every time we talk about cruises or set off on a new journey.
Rest in peace, Nathalie.
For those who’d like to send a message of comfort and sympathy to her husband, you can send me a PM, and I’ll pass it along. THANK YOU
For me, Nathalie was so much more than just a cruise enthusiast. She was a friend, a deeply kind person who was always there to listen, despite the many health challenges she faced with tremendous courage. We corresponded regularly, and sometimes we had the chance to visit each other’s homes or attend the cruise show together with our respective husbands.
We shared a common dream: when we both retired, we had planned to finally go on a cruise together. Life had other plans, and that trip will forever remain a journey we never had the chance to take. That thought weighs heavily on my heart today.
I’ll remember her as a gentle, generous woman who was always ready to help others. Her presence on this forum will leave a huge void, just as her friendship has in my life.
I send my sincerest thoughts to her husband, her family, and all those who had the chance to know her.
Fair winds, Nathalie. I like to think you’re now sailing on an infinitely calm sea, under an eternally blue sky. You’ll remain in our thoughts and hearts every time we talk about cruises or set off on a new journey.
Rest in peace, Nathalie.
For those who’d like to send a message of comfort and sympathy to her husband, you can send me a PM, and I’ll pass it along. THANK YOU
Hello everyone,
So happy to be back on this Forum!
We’re heading off on another cruise—our 7th—after a 5-year break...
We’ll be leaving from Venice on April 26th with stops in Kotor, Mykonos, Santorini, and Ancona.
Could you help me plan the stops by sharing tips, tricks, and advice?
For those who already know me, you know we prefer not to take the cruise line’s excursions but instead organize everything ourselves.
Thanks in advance to everyone, and looking forward to chatting with you all!
hi there, a group of friends and I are going on a cruise at the end of June with CFC in Norway. I’d love to get some info on the different stops we’ll be making. Most of them are one-day stops (from around 10 AM to 8 PM on average). Here are the stops: Andalsnes, Trondheim, Honningsvåg, Alta, Hellesylt, Sandane, Austefjorden.
Thanks in advance to anyone who can share what there is to see or do in these places.
When I get back, I’ll post what we did—it might help others who come after us.
Also, does anyone know if the boat sticks to the arrival time in Dunkirk for catching tickets to head back south? We’ll plan a buffer just in case.
Thanks everyone!
Thanks in advance to anyone who can share what there is to see or do in these places.
When I get back, I’ll post what we did—it might help others who come after us.
Also, does anyone know if the boat sticks to the arrival time in Dunkirk for catching tickets to head back south? We’ll plan a buffer just in case.
Thanks everyone!
Hi there, The day before boarding the Costa Favolosa for the Norwegian Fjords cruise departing from Hamburg, I'd like to book a hotel. Which one would be the most convenient location-wise relative to the port?
Thanks in advance for your reply.