A closed door, an open heart: When a complicated arrival becomes a wonderful memory
Here we are, standing in front of the building intercom. One of us is pretty tired from the trip and the muggy heat, the other is excited to set foot on this sacred ground again. Without internet, but armed with great screenshots of the instructions, I don’t doubt for a second that in a few minutes, we’ll be discovering our accommodation.😉
Press this button, then enter the secret code, then press the pound key. Nothing happens. I must have pressed it wrong—let’s try again. Still nothing?! The tired one wonders if it’s a scam, while the other replies: « Impossible, We are in Japan! »
Another attempt, same result. We reread the instructions and realize we absolutely need internet to get in. The host is reachable by email, but we need internet for that!😕
One of us starts to get a little annoyed: "We won’t book accommodations without staff anymore!" Meanwhile, the other says: « Don’t worry, I’ll ask the shop next door for Wi-Fi. »
Ah, right—but it’s been a year since you last stammered your few words of Japanese, so it’s a bit of a struggle, and it takes several minutes for your request to be understood.
But this is Japan, so the young woman in front of you, ever so gentle, does her best to understand your request, even though it’s not part of her job at all.😇
Since she doesn’t fully understand, you take her to the intercom, and a lightbulb goes off. Oh, you want internet? Of course—scan the code!
Phew, problem solved. You thank her, thinking she’ll leave, but no—she wants to make sure everything works for you.
You now have internet, but the code and entry process still don’t work. Seeing you worried, she tries it herself, but it doesn’t work either.
So, you ask her to call the emergency number for you, which she agrees to—because of course, she has all the time in the world to help.
But it’s hot! Oh yeah, we’re sweating, and so is she. She invites us to wait in her shop where it’s cool (air conditioning is pretty much everywhere in Japan). We accept, even though we don’t want to be a bother.
Luckily, she doesn’t have any customers. Her shop is a tiny cookie store with English decor, in a British-kawaii style (kawaii means "cute" in Japanese).
She asks us to sit down and serves us each a glass of water. We wait quietly while she takes our problem completely into her own hands.😎
Moshi moshi (hello in Japanese): « I have two foreigners who can’t get into their accommodation... »
« OK, I’ll check and call you back. »
Meanwhile, we look around her shop and order two fresh honey lemon drinks.
Another phone call, and a new access code is given. The woman—who’s actually quite young—comes to our table to explain the whole intercom process, then how to retrieve the key from the lockbox, etc.
After finishing our drinks, she flat-out refuses to let us pay! You insist once, twice, but no—it’s on the house!
Arigatō gozaimasu, shinsetsu desu! (Thank you so much, that’s so kind!)
Then she walks us out, makes sure we have our key, and when everything’s good, she gives us another gift: a small packet of cookies from her shop.
More thanks, « Have a great trip in Japan! » and goodbye!
Even though you know how kind Japanese people are, even on your fifth trip, you’re still touched. Ahhh, it’s really such a joy to be here again!
And you’d think the story was over, but no! The young woman had one last kind gesture for us. What was it? Well, while we were drinking our drinks, she went online to write us a note in French.
Check it out below!

You could say this trip is starting strong—or rather, beautifully—with this exceptional welcome!😏