Nous avions réservé notre croisière suite à une offre reçue avec la facture de notre carte de crédit VISA au mois de mai dernier.
Il fallait effectuer la réservation via un site Internet, My Market et déjà là on aurait dû se douter ! 😉 Les inscriptions ne fonctionnaient pas, on recevait des mails de confirmation de demande avec d'autres noms que le nôtre et pas pour la réservation d'un voyage. Plusieurs mails de demande ont été nécessaires.
Puis un Monsieur très sympathique a pris contact avec nous afin de prendre nos coordonnées et faire le nécessaire pour nous car il y avait un problème avec la plateforme. Il a donc appelé chaque participant et refait les inscriptions. Nous étions 2 couples à voyager ensemble !
A fin juin, on débite nos cartes du montant de la croisière sans aucune confirmation écrite ou par mail. Aucun document en notre possession. Mon mari a souvent pris son natel et réclamé afin d'obtenir des infos qui venaient au compte goutte et en réclamant. C’est là que nous apprenons que l’agence est en fait Globus Gateway à Lugano.
Août, on nous demande par mail nos coordonnées précises pour l'inscriptions chez Costa à partir de nos passeports. Fin août malgré notre réponse, nous recevons un rappel à ce sujet !!! Nous avons appris depuis que nous n'avons pas été les seuls dans ce cas. Ils ne trouvaient soi disant pas nos mails.
A force de réclamer j'ai obtenu des mails de confirmation laconique m'affirmant que nous serions avec nos amis à table mais qu'ils avaient une autre cabine !!! 2 ponts au-dessous. Après contrôle, nous constatons que nos amis n'avaient pas une cabine conforme à leur demande ni au tarif prélevé 3 mois plus tôt !!! Ils ont fait les démarches téléphoniques afin de corriger les choses.
Ensuite, nous demandons un accès afin de réserver les forfaits boissons, les excursions et on nous répond que cela n'est pas possible................. nous confirmons alors tous nos désirata (table commune, excusions, 1er service, etc…) à Globus par mail et nous joignons également un document en 3 langues (français-allement-anglais) expliquant mes problèmes d’allergies alimentaires graves en demandant qu’il transmettent à qui de droit.
Bref, nous préparons nos valises en prenant soin d'imprimer tous les échanges mail afin de les prendre avec nous et espérons que tout se passera bien.
On reçoit enfin l'enveloppe Costa avec les documents nécessaire à l'embarquement dans le car qui nous emmènent vers Venise. Bien entendu aucun passager n'avait pu mettre les étiquettes sur les bagages et cela à commencer à poser problème dès notre arrivée devant le hangar Costa à Venise.
On embarque, on trouve nos cabines et là bonne surprise ! Tous les documents sont en Italien (tous les suisses voyageant avec la Société Globus Gateway ont été inscrits comme un groupe de langue italienne, nous étions 150 dont 30 romands et la plupart du solde alémanique !!!), nous n’avions pas la même table en commun avec nos amis, les clients de langues différentes avaient été mélangés et certaines familles séparées !!! Nous avons essayé de nous arranger avec le responsable de Costa qui nous a montré un mail du voyagiste indiquant qu’il n’y avait aucun souhait particulier et qu’il pouvait nous mettre comme il voulait ! Sympa non ? Je vous explique pas les palabre à l’heure du souper, chacun essayait de négocier afin d’être avec les personnes souhaitées à un point tel que le chef de rang de la Costa s’est énervé. Il y avait quelqu’un de Globus à bord mais il n’a pas bougé.
La semaine s’écoule et chacun essaie de faire comprendre au bureau d’information qu’il souhaite obtenir les infos dans sa langue mais ce doit être très compliqué pour Costa de changer un code dans le système informatique car le vendredi nous avons à nouveau fait la queue leu leu afin d’obtenir le questionnaire de satisfaction dans notre langue. Bref, après 3 demandes, nous avons obtenu les dits documents à 17 heures sachant qu’ils devaient être rendu pour 18 heures. Vive les vacances sans stress !!!
Vendredi soir en fin de repas le gars de Globus fait le tour des tables pour se justifier, comme quoi, il est aussi en vacances et que nous n’avions pas d’assistance à bord. Qu’il en avait déjà trop fait ? (de qui se moque-t-on ?).Pas besoin de préciser qu’il s’est fait recevoir à chaque table !!!
Je pense qu’il n’est pas nécessaire de préciser que mon document concernant mes allergies n’est jamais parvenu chez Costa.
Je précise toutefois que nous avions indépendamment essayé d’effectuer ces démarches directement auprès de Costa via leur site mais il ne trouvait pas nos inscriptions sur cette croisière et par conséquent nous renvoyait chez notre voyagiste.
Voilà, la semaine s’est tout de même bien déroulée à bord car nous nous sommes adapté mais il n’est pas concevable d’être traité ainsi par une agence de voyage qui a encaissé la totalité des montants au mois de juin déjà et qui ne reconnaît même pas ses erreurs.
J’espère que notre expérience servira à de futures croisiéristes.
En effet, Olympie étant moins impressionnant qu'Ephèse, la visite du musée apporte très certainement un plus.
Ephèse : tu ne sera pas déçue, je te souhaite le beau temps afin que tu puisse en profiter.
Istanbul : il s'agit aussi d'une visite d'une journée comme la nôtre. La différence réside dans le lieu du repas. Sache que pour aller au palais du sultan où nous avons mangé, nous sommes passé devant le port. Donc votre trajet dans les embouteillages d'Istanbul sera plus court. Je trouve ce choix judicieux. Tu me raconteras au retour ?
Je te souhaite une magnifique semaine ensoleillée et beaucoup de plaisirs.
Je vous remercie beaucoup pour toutes ces explications, je comprend tout a fait vos problèmes avec l'agence de voyage.
L'agence ne vous a pas remis le code pour rentrer dans mycosta, si c'est le cas vous auriez déjà commencer à douter de cette agence, j'ai visité leur site qui est pauvre en explication (langue seulement englais et italiens, je ne savais pas que l'englais était une langue nationale) avec un manager qui a 20 ans d'expérience selon le site.
Vous avez raisons d'avoir donné des infos à Costa directement pour de plus grande sécurités.
Par expérience, nous ne payons plus les voyages par carte de crédit, mais cash ou virement.
Costa expédie les billets de voyage 3 semaines avant le départ!
Encore merci pour ce compte rendu. On ce réjouis de voir les photos.
nous partons aussi pour cette croisiere le 11 novembre de venise avec le costa serena, nous sommes de colmar (alsace )et nous prendrons notre voiture jusqu'à venise .
Bonjour Isabelle.Bientot le départ.J'espère que les valises sont pretes.Je vous souhaite une très belle croisière et j'attend votre compte rendu au retour, en particulier sur Venise, Bari et Dubrovnik, escales que je vais faire au mois d'avril.A bientot et bonnes vacances.
pour la croisiere du serena le 11 novembre, quelqu'un a t'il des infos pour les réservations de boisson sur le bateau par internet ou à bord et quelle est la meilleure solution au sujet des prix .
Bonjour"yb68".Pour tous les bateaux costa, vous pouvez réserver vos forfaits boissons directement par internet;c'est le plus intéressant.Par exemple le forfait "classico" ou "speciale" vous donne droit à 10 bouteilles d'eau gratuites.Par expérience, en comparant avec les prix pratiqués sur le bâteau, je n'ai jamais trouvé moins cher que par internet.
Je reste à votre disposition pour d'autres renseignements.
merci chochoyette !
sache quand meme que je ne suis pas pressée de faire mon compte rendu car ça voudra dire que les vacances sont finies 🙁
enfin je profite du temps present, tout est casiment pret, nous prenons le train demain a 17 h
rendez vous au mois de novembre (patience je ne reviens que le 6 novembre apres midi 😛)
pour réserver doit on aller sur le site de costa ou passer par notre agence en l'occurence webcroisiere, parceque j'ai vu cela sur le site costa, mais il faut un numéro que je ne possede pas ou alors dois je attendre les vouchers de notre agence (j'ai tout réservé par internenet )
Rebonjour yb68.Là, je ne sais pas trop quoi vous répondre car je réserve mes croisières Costa dans une agence de voyages Leclerc qui me donne mon numéro de dossier.Ce numéro me permet ensuite de réserver mes excursions et mon forfait vin directement par internet en entrant dans le site Costa.Je peux modifier ou annuler mes réservations jusqu'à 6 jours avant le départ et je ne paye que le dernier jour de la croisière.
Hi there,
I’m looking into a Mediterranean cruise on the Splendida in YC.
I’d love to know if it’s a ship with a lot of triple and quadruple cabins in the Yacht Club.
The thing is, I’m planning to depart from Malta, and either the cruise ends during the French school holidays in October with a departure from Marseille—which means there’s a risk of lots of kids on board—or the other option is a departure on October 30th, which might also have some French kids during the first part of the cruise.
I read that some ships in the Fantasia class have more triple or quadruple cabins than others, but I’m not sure if the Splendida is one of them.
If anyone has that info…
PS: This isn’t about starting a debate on traveling with or without kids… I’d just like a quiet week, and that’s not always easy in a small space with lots of children around.
Just back from our first cruise on the Renaissance, and I’d like to share a few thoughts about life on board. Our feelings are mixed—we wanted a change after several MSC cruises, but the value for money on this repositioning cruise left us torn.
After taking advantage of successive promotions, we finally secured a well-located balcony cabin for 2600 € (almost 50% off the brochure rate). Given the amenities and the ship’s age, this now feels like the absolute maximum we’d pay for that period.
Overall, we were happy with our vacation on board, but a few details—when added up—left us with a somewhat mixed impression.
The pros:
- Ship size
- Reasonable noise levels, except in the restaurants (aside from the covered pool area)
- Spacious balcony cabin (20 + 5 m²) with plenty of storage and a bathtub with jets
- Understated, tasteful decor
- French language spoken on board
- Friendly staff for the most part
- 100% French-speaking clientele
- Decent food with French dishes (even with an Indian chef)
- Tables for two available (though the ship was full, so no changes possible)
- Some high-quality shows, thanks to an excellent English-speaking troupe
- Interesting lectures (especially on history and cetaceans)
The cons:
- Unreliable air conditioning in common areas (you’d go from a freezing lounge to a hot one, as if the system only worked in certain spaces at certain times)
- Aging ship with a few glitches (noises, AC, toilet flushes, lights) reported at reception (luckily, our only issue was the bathroom door not closing...)
- Industrial, thawed-out bread and pastries (a letdown for a ship with a French image)
- Limited fruit selection (often just apples and watermelon/melon) and not much variety in vegetables
- Worn, sometimes stained restaurant towels
We’re not ruling out another cruise on the Renaissance—their itineraries are unique—but only at a very competitive price.
Hi, I’m about to go on a cruise on the Costa Smeralda but I’ve never been on a cruise before. Could anyone share the à-la-carte drink menu? I’d like to know if the prices are excessive, since the MyDrinks drink packages, for example, cost 266 € per adult.
Have a great day! 😉
Hi everyone,
I’m going on a Mediterranean cruise in November and I’m looking for some "tips" to visit the cities of Naples, Messina, and Valletta in Malta without booking the ship’s excursions, which are really expensive.
Thanks so much for your advice and suggestions. We’re a group of 6 people.
Looking forward to hearing from you...
Best,
M
PS: We’re also stopping in Genoa and Barcelona—even though we know these two cities, we’d still love any tips for visiting them!
Thanks
Hello everyone,
We’re a senior couple signed up for a 13-day cruise in Japan on the Princess Sapphire, departing from Yokohama on April 8, 2027.
Are there any other French speakers on this forum who’ll be on this trip?
Hoping for a reply...
Hi,
The MSC Magnifica has been refurbished and a Yacht Club class has been added. Could anyone share their impressions of cabin 14001, as the view is slightly obstructed? Is it really a "disadvantage" in terms of brightness? Thanks in advance
Hi, we're heading to Venice soon. We have a hotel in Mestre and we'd like to know which bus can take us from the Mestre hotel to Marghera Port. Thanks.
Hi everyone ...
We’re planning to do the 83-day Cunard cruise ...
departing from Southampton on January 10, 2027 aboard the Queen Anne ...
has anyone done it ... or have any info ... or tips ...
for example ... deck and cabin choices ... drink packages ... excursions ... etc.
... anything good to know about this ship???
Thanks everyone ...
Hi there,
Here’s the 2027 cruise schedule.
It’s a great way to get ideas and maybe even meet up with other members!
2 essential rules:
1) Never "quote" the schedule when replying—this avoids any confusion.
2) Follow this format:
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry about that. IMPORTANT Please respect the templates!
PLEASE COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE HAVING TROUBLE
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF 2027 CRUISES: 1
JANUARY
14/01 - poupou10 / AZAMARA JOURNEY / 74 days / South America Tour / Miami
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
Hi there,
I’m looking for an all-inclusive Nile cruise on a comfortable boat with as few passengers as possible.
Which tour operator can you recommend?
Thanks in advance.
I’m about to book the panoramic suite, and I’m not sure whether I should go for the one at the front of the ship or the one at the back. I’d really appreciate any feedback—anyone who’s already booked this kind of suite and can share the pros and cons?
Hi,
We’ll be visiting Barcelona for the first time on our upcoming cruise.
I was wondering if it’s better to book a taxi in advance to get from the train station to the cruise terminal, since there’ll be four of us. Are there enough taxis around that we won’t have to wait too long?
For the return trip, same question—are there enough taxis, since we have a flight to catch? Though I doubt we’ll know in advance which terminal we’ll dock at.
I came across this site below—has anyone heard of it?
https://taxibarcelona.taxi/fr/
hi there
Here’s the cruise schedule for 2026.
It’s a great way to get ideas and maybe even meet up with other members.
2 essential rules:
1) never "quote" the calendar when replying—this’ll avoid any confusion
2) follow the format below
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates!
COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING
DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port
DON’T FORGET THE SPACES between the / /
It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026:
JANUARY
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
Hi everyone, we're going on a week-long cruise and I have a question: can we travel by train and on a cruise with small refrigerated injectable syringes?
Do we need to complete any formalities?
And how should we store them?
Thanks in advance for your feedback.
I'm considering a cruise on the Hurtigruten Coastal Express from Bergen to Kirkenes and back to Bergen over 11 days in mid-March 2027.
Has anyone already done this trip?
I think it’s a great way to discover the Norwegian coast with the chance to see magnificent northern lights, but isn’t the trip a bit *too* long?
There are about thirty stops, but most last only a few minutes, with just one daily stop of over 2 hours, which gives a quick glimpse of a few towns but doesn’t allow for a full excursion.
Is the supplement for an outside cabin with a porthole (800 € for 2!) really worth it?
It’s more pleasant than an inside cabin, but do you spend enough time in your cabin to make the most of it?
Thanks for sharing your thoughts on this journey.
Best regards.
Hi everyone! I’m used to sailing on a sailboat with two or three people—it’s amazing. But I’d love to try the experience of a cruise. Just to clarify, I’ll be going alone. My first question: are there other solo travelers on these cruises, or is it mostly couples and families?
For a first cruise, I’d prefer a short one (maximum 8 days). Do those exist? And on the smallest boat possible. I live in Marseille, so a departure from Marseille would work, but I’m open to other ports too. If you have a cruise line to recommend and a destination you’ve enjoyed, or if you’ve had a great experience on a more intimate-sized ship, I’d love to hear about it!
We just returned from a cruise from 08/13/26 to 08/20/26 on the MSC ORCHESTRA with stops in Tarragona, Valencia, Livorno, Civitavecchia, Genoa, and back to Marseille.
The ship was fully booked. Deck chairs were already occupied by beach towels early in the morning, and there were only 1 or 2 people in the pools... However, on the day the Italians disembarked, there were very few towels on the deck chairs.
We found the Italians less talkative.
We had a balcony cabin on deck 9, starboard side. The cabin was spacious, but the sofa was facing the desk, making it a pain to watch TV (neck strain guaranteed). So, we changed the sofa’s orientation to face the TV (we put it back in place on disembarkation day).
There were 325 French speakers on board, and a lot of staff from Mauritius, which made communication easier.
No annoying announcements about bingo, etc.—a nice change from COSTA.
For dinner, we were at the first sitting at 7:45 PM, at a table for 6. On the first night, we were two "gray-haired" couples at the table. The second night, two young women joined us but asked to change tables after seeing us...
The show for our dinner time was at 10:15 PM and ended around 11:00 PM. We found that a bit late for us. The shows were varied and of good quality.
The restaurant menus offered plenty of choices, but at the buffet at lunchtime, there were a lot of dishes with quite a few carbs. Afternoon tea from 4:30 PM to 5:30 PM included some great pastries, among other things.
We had an issue with the air conditioning and bad odors in the cabin one afternoon. I reported the problem to the reception, and staff along with our cabin steward came to check the cabin. The issue was resolved that same afternoon.
Two days later, we were surprised to find a bag with items inside: 2 MSC mugs and 2 MSC thermos flasks that keep drinks hot or cold for 10 hours. It was a gift from customer service following the bad odors in our cabin. We weren’t expecting this at all and thanked MSC’s customer service.
For excursions, MSC always offers port-to-city-center transfers for 14 € per adult in Valencia and Tarragona, and 12 € per child. In Livorno, it was 10 € per adult and 7 € per child.
In Civitavecchia, there was a shuttle to the train station for 6 €.
On the MSC for Me app, there were "promotions" on certain excursions.
We really enjoyed this cruise, but we couldn’t revisit some stops (Tarragona and Valencia) on our own because it was too hot.
Great evening: Mum49
We're leaving on August 25th for a Danube cruise from Vienna to Bucharest. The travel agency refuses to postpone this cruise despite navigation changes due to the exceptional drought, which include bus transfers that don’t interest us.
Have you had any experiences with this that you’d like to share?
Hi there!
I’m going on a cruise with MSC on the World Europa this coming October.
Stops: Genoa, Naples, Messina, Malta.
Has anyone visited Mount Etna and Pompeii?
Could you share some tips for each of these stops?
I’d like to explore on my own without booking the ship’s excursions.
Thanks for your advice!
Hello!
After a lot of hesitation between different cruise lines (Explora, Oceania, YC, HAL, NCL) and several destinations like Norway, Ireland, and Iceland,
I finally chose NCL’s Star for Iceland.
I had already looked at this itinerary when I went to Scotland in April with CFC, but it was really expensive.
You should know that CFC often offers last-minute deals 45 days before departure (the point when you can no longer cancel or modify).
So, I got a great opportunity and grabbed it.
Departure is on August 23rd.
Hi everyone,
I’m staying in a suite on the Pacifica in October and I can’t find any details about the suite benefits beyond the elite restaurant, the butler, and the espresso machine.
What about breakfast and meals served free in the cabin, and the spa?
Costa’s been cutting back on perks for Gold members, and it seems like suites are next.
Thanks for your replies!
Hello,
We’re back from this cruise.
Boarding in Dunkirk: The doors opened around 12 PM. Since we were a bit early, I asked if my husband, who uses a walker, could wait inside instead of outside. I left him with the two suitcases and our two backpacks in the small hall while I parked the car in the reserved CFC parking lot for 10 € per day.
The shuttle that was supposed to take people from the parking lot to the model pavilion was supposed to arrive in 5 minutes, but after 15 minutes, nothing. After waiting 15 minutes, I saw a man walking and asked if I could follow him. In 15 minutes, we arrived, and still no sign of the shuttle—it must have passed us. Arrived at the model pavilion.
My husband had already checked in the suitcases with the help of a CFC staff member. The remaining formalities were completed quickly. We were on board by 12:15 PM. Headed to the buffet on deck 11 and waited in a lounge to access our cabin.
At 2 PM, we discovered our balcony cabin on deck 9 at the rear: spacious with a large balcony compared to MSC/COSTA.
Since we were at the rear, cabin 9202, there was always an issue with elevator number 4: "priority."
Elevator number 2 stops at deck 10... and elevator number 3 was often out of order, leaving only number 1 for those with mobility issues to reach the buffet, especially for people who struggle with stairs. Note: only one child on board and lots of "gray hair."
DAY 2: At sea. Lots of activities offered.
Day 3: GOTHENBURG (Sweden). Sunny, 19°C at 11 AM.
Excursion booked with CFC: Gothenburg and Haga for all.
Interesting visit with a great guide. The HAGA district, in our opinion, is full of cobblestones and nothing special, not suitable for people using a cane or wheelchair. Elevator number 3 was out of order again.
Day 4: Copenhagen. 15°C in the morning, showers in the afternoon.
We didn’t book an excursion since we’d already stopped here with CFC in 2025, and based on advice from this forum, we took the hop-on/hop-off bus right in front of the ship. I still went to see the Little Mermaid again.
No TV, but the elevator was fixed.
DAY 5: At sea. Still no TV.
DAY 6: GDANSK (Poland). 15°C, rain all day.
There’s a shuttle to get to the city center.
We took the excursion: Panorama of Gdansk.
The guide left us at the entrance of the city center for 45 minutes, telling us what to visit. Meet-up for the rest of the tour at 3 PM. The bus left at 3:15 PM to cover 10 km to see St. Mary’s Cathedral. We arrived at 4:16 PM... The guide said there are often traffic jams in that direction. We had 10 minutes on site before heading to see the lighthouse and the Westerplatte monument, where we also had 10 minutes.
Many of us wondered why we didn’t do the tour in the opposite direction since they knew there would be traffic...
I went to reception to complain about the organization. The staff member read me the program: we were supposed to start with the lighthouse, then go to the cathedral and stay for 30 minutes before heading to the center of Gdansk for a short guided walk with some free time to buy souvenirs, etc.
The guide did the complete opposite of what was planned and didn’t even give us a guided tour—just dropped us off in the city...
DAY 7: Bornholm Island (Denmark). 14°C, a few sunny spells.
We saw in the excursions that there was a walking tour of RØNNE. So, like many others, we explored on our own. There was a small orchestra welcoming us at the port and two people with city maps. We took the shuttle to leave the port—it ran every 15 minutes. The tourist office was next to the "shuttle bus." A pleasant visit at our own pace.
DAY 8: KIEL (Germany). 18–23°C, nice weather.
We took the "Kiel for all" excursion. Great guide and interesting visits.
The port is in the city, and in 10 minutes, we were in the city center by following a blue line on the ground from the port. Elevator 3 was stuck again... and the TV was back.
DAY 9: At sea. Elevator 3 works.
DAY 10: At sea. Elevator 3 is out of order again...
DAY 11: Disembarkation in Dunkirk.
Cabins had to be vacated by 7:30 AM. Buffet open until 9 AM.
Elevator number 1 was "reserved," leaving only number 2, which doesn’t go up to deck 11... a problem for people with mobility issues who had to cross the entire deck 11 and try to use one of the four working elevators at the front, which were crowded.
My opinion: Interesting stops.
The onboard staff were always welcoming, smiling, and mostly French-speaking.
Evening shows were better than in March/April 2025—better singers, dancers, and presenters, and the costumes were improved.
I liked the "magician" shows less.
There were three onboard lectures by a very cultured person, but they went off-topic and were too historical for my taste. I didn’t attend the other two; my husband went to the second but not the third.
For this cruise, there was a bridge theme, but we’re not players or interested.
We didn’t take a drink package on board—water, coffee, tea, and herbal teas were available.
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by.
Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car.
Guylène