Hi,
I’m planning a trip to Australia—Paris to Melbourne.
I’m flying with Etihad and have a 1-hour connection in Abu Dhabi.
Does that seem doable to you?
Thanks for your feedback and experiences!
The couple involved refused to pay the extra fee demanded by the flight coordination company. Things quickly escalated. It got so bad that the man ended up physically fighting with an airport agent, even rolling on the ground.
https://www.nicematin.com/faits-divers/il-refuse-de-payer-un-supplement-bagages-le-litige-se-termine-en-bagarre-a-l-aeroport-de-nice-999711
If you can’t afford to pay for your luggage, don’t travel 😡. What’s next? Are they gonna hit the tour guide in Mykonos because the price of the tour went up without warning 🤪?
A heads-up to all EasyJet travelers: baggage checks are more strict than ever!
https://www.nicematin.com/faits-divers/il-refuse-de-payer-un-supplement-bagages-le-litige-se-termine-en-bagarre-a-l-aeroport-de-nice-999711
If you can’t afford to pay for your luggage, don’t travel 😡. What’s next? Are they gonna hit the tour guide in Mykonos because the price of the tour went up without warning 🤪?
A heads-up to all EasyJet travelers: baggage checks are more strict than ever!
Hello,
If neither the airline nor the tour operator directly covered the costs of meals and accommodation, the bill can be very high.
You should know that, unless you requested a refund for the cancelled flight, you’re entitled to reimbursement for these expenses while waiting for your rebooking:
- in one case, up to 3 days, - in another case, with no time limit.
Everything is explained in detail here:
https://retardimportantavion.wordpress.com/2021/03/02/remboursement-frais-en-attente-du-vol-retarde-ou-de-reacheminement/
Best regards
If neither the airline nor the tour operator directly covered the costs of meals and accommodation, the bill can be very high.
You should know that, unless you requested a refund for the cancelled flight, you’re entitled to reimbursement for these expenses while waiting for your rebooking:
- in one case, up to 3 days, - in another case, with no time limit.
Everything is explained in detail here:
https://retardimportantavion.wordpress.com/2021/03/02/remboursement-frais-en-attente-du-vol-retarde-ou-de-reacheminement/
Best regards
easiest way to get there
Hi everyone,
I’m leaving this Saturday the 30th with Iberia, and they’re not responding to emails or picking up the phone 😐. So I’m trying here with my three questions:
1 - On the way there, I’d like to check a pack of water (Vittel 1.5L x6 bottles) in my hold luggage since it’s not allowed in the cabin. I’d like to know if this is allowed or if there are any restrictions in the hold as well (aside from the maximum weight of the luggage, of course)?
2 - I have a disability, and my health hasn’t been improving, so I’ve needed a cane to get around for a while now. At the airport, they’ll put me in a wheelchair with special assistance (I’m used to it). I’ve brought a folding cane for the trip—am I allowed to have it in my carry-on luggage? (It’s a basic walking cane that folds, no fancy handle that unscrews with a sword inside or anything like that). The wheelchair is great, but before the flight, I’d like to stretch my legs a bit .
(The question might seem silly, but I’ve had some weird surprises at airport security before—a glass knick-knack that confused them for a while, even though it was just a small glass rose under a dome, or another time, my empty hair spray bottle caused a lot of hesitation.)
3 - I never received an invoice for my Iberia flights (booked in February), and I’ll need it (since a small part might be reimbursed by my works council). I’ve checked my Iberia personal space, but there’s no invoice anywhere. Do you know how I can get it? (Given that they don’t respond to emails—or if they do, it’s off-topic—and they don’t answer the phone.)
Thanks so much for your help!
I’m leaving this Saturday the 30th with Iberia, and they’re not responding to emails or picking up the phone 😐. So I’m trying here with my three questions:
1 - On the way there, I’d like to check a pack of water (Vittel 1.5L x6 bottles) in my hold luggage since it’s not allowed in the cabin. I’d like to know if this is allowed or if there are any restrictions in the hold as well (aside from the maximum weight of the luggage, of course)?
2 - I have a disability, and my health hasn’t been improving, so I’ve needed a cane to get around for a while now. At the airport, they’ll put me in a wheelchair with special assistance (I’m used to it). I’ve brought a folding cane for the trip—am I allowed to have it in my carry-on luggage? (It’s a basic walking cane that folds, no fancy handle that unscrews with a sword inside or anything like that). The wheelchair is great, but before the flight, I’d like to stretch my legs a bit .
(The question might seem silly, but I’ve had some weird surprises at airport security before—a glass knick-knack that confused them for a while, even though it was just a small glass rose under a dome, or another time, my empty hair spray bottle caused a lot of hesitation.)
3 - I never received an invoice for my Iberia flights (booked in February), and I’ll need it (since a small part might be reimbursed by my works council). I’ve checked my Iberia personal space, but there’s no invoice anywhere. Do you know how I can get it? (Given that they don’t respond to emails—or if they do, it’s off-topic—and they don’t answer the phone.)
Thanks so much for your help!
We bought round-trip tickets from Mulhouse/Basel to Maun (Botswana) in January 2023 through Option Way.
Turkish Airlines issued the entire round-trip tickets. The flight plan was:
31 August 2023: TK 926 from Basel/Mulhouse to Istanbul and TK38 from Istanbul to Johannesburg 1 September 2023: Airlink (4Z)300 from Johannesburg to Maun. 11 September 2023: Airlink (4Z)301 from Maun to Johannesburg and TK43 from Johannesburg to Istanbul 12 September 2023: TK1923 from Istanbul to Basel/Mulhouse.
On 1 September, on the outbound trip, Turkish Airlines flight TK38 from Istanbul to Johannesburg arrived 1 hour and 30 minutes late due to airport congestion. As a result, we missed our connection with Airlink flight (4Z) 300 from Johannesburg to Botswana (even though the initial layover time was sufficient for the connection). Upon arrival at Johannesburg Airport, a Turkish Airlines agent greeted us, booked us a room near the airport, and rebooked us on the same flight for the following day, 2 September. On 2 September, after numerous difficulties checking in at the Airlink counter in Johannesburg, we finally reached our final destination with a 24-hour delay. We lost our first day of vacation in Botswana, including the activities that were planned for that day. On 11 September, during our return trip and almost certainly due to the rescheduling of the outbound flight, the Airlink check-in counter in Maun did not recognize our tickets issued by Turkish Airlines. After many searches and phone calls, we had to buy new tickets for the Maun/Johannesburg flight 4Z301. This cost us 9,306 Botswana pula (643 €). Upon arrival in Johannesburg, the Turkish Airlines check-in counter again had trouble identifying us for flight TK43 from Johannesburg to Istanbul. It’s clear that the root of our check-in problems stemmed from the renumbering of our tickets when the Turkish Airlines representative rebooked us on the Airlink (4Z)300 flight for 2 September. During this process, all subsequent flight tickets must have been canceled. Since our return, I’ve requested the following from Turkish Airlines: · Compensation under the European Regulation EC 261/2004 of 11 February 2004 for flight delays, amounting to 600 € per passenger. We meet all the conditions: departure from a Franco/Swiss airport, arrival at the final destination more than 4 hours late, and a distance greater than 3,500 kilometers. Turkish Airlines has not provided evidence that they did everything possible to avoid this delay. · Reimbursement for the Airlink Maun/Johannesburg tickets on 11 September, which we had to pay again to Airlink even though we had already paid for them through our agent, Option Way. Turkish Airlines refuses compensation on the grounds that they complied with all regulations. Turkish Airlines and Airlink are passing the buck when it comes to reimbursing the tickets we paid for twice. For Turkish Airlines, claims can only be made through their website, and each time a different agent responds. I’ve contacted our insurance, legal protection, the travel ombudsman... without success. Currently, the case is with a lawyer working for "Air Indemnité," but I have little hope. Obviously, I won’t be flying with Turkish Airlines again—they seem to have a habit of not respecting schedules or customer satisfaction. A good lesson for planning very long layovers.
Turkish Airlines issued the entire round-trip tickets. The flight plan was:
31 August 2023: TK 926 from Basel/Mulhouse to Istanbul and TK38 from Istanbul to Johannesburg 1 September 2023: Airlink (4Z)300 from Johannesburg to Maun. 11 September 2023: Airlink (4Z)301 from Maun to Johannesburg and TK43 from Johannesburg to Istanbul 12 September 2023: TK1923 from Istanbul to Basel/Mulhouse.
On 1 September, on the outbound trip, Turkish Airlines flight TK38 from Istanbul to Johannesburg arrived 1 hour and 30 minutes late due to airport congestion. As a result, we missed our connection with Airlink flight (4Z) 300 from Johannesburg to Botswana (even though the initial layover time was sufficient for the connection). Upon arrival at Johannesburg Airport, a Turkish Airlines agent greeted us, booked us a room near the airport, and rebooked us on the same flight for the following day, 2 September. On 2 September, after numerous difficulties checking in at the Airlink counter in Johannesburg, we finally reached our final destination with a 24-hour delay. We lost our first day of vacation in Botswana, including the activities that were planned for that day. On 11 September, during our return trip and almost certainly due to the rescheduling of the outbound flight, the Airlink check-in counter in Maun did not recognize our tickets issued by Turkish Airlines. After many searches and phone calls, we had to buy new tickets for the Maun/Johannesburg flight 4Z301. This cost us 9,306 Botswana pula (643 €). Upon arrival in Johannesburg, the Turkish Airlines check-in counter again had trouble identifying us for flight TK43 from Johannesburg to Istanbul. It’s clear that the root of our check-in problems stemmed from the renumbering of our tickets when the Turkish Airlines representative rebooked us on the Airlink (4Z)300 flight for 2 September. During this process, all subsequent flight tickets must have been canceled. Since our return, I’ve requested the following from Turkish Airlines: · Compensation under the European Regulation EC 261/2004 of 11 February 2004 for flight delays, amounting to 600 € per passenger. We meet all the conditions: departure from a Franco/Swiss airport, arrival at the final destination more than 4 hours late, and a distance greater than 3,500 kilometers. Turkish Airlines has not provided evidence that they did everything possible to avoid this delay. · Reimbursement for the Airlink Maun/Johannesburg tickets on 11 September, which we had to pay again to Airlink even though we had already paid for them through our agent, Option Way. Turkish Airlines refuses compensation on the grounds that they complied with all regulations. Turkish Airlines and Airlink are passing the buck when it comes to reimbursing the tickets we paid for twice. For Turkish Airlines, claims can only be made through their website, and each time a different agent responds. I’ve contacted our insurance, legal protection, the travel ombudsman... without success. Currently, the case is with a lawyer working for "Air Indemnité," but I have little hope. Obviously, I won’t be flying with Turkish Airlines again—they seem to have a habit of not respecting schedules or customer satisfaction. A good lesson for planning very long layovers.
Hi there,
This afternoon I had a flight at 5:10 PM to Amsterdam from Nice (final destination: Berlin). I arrived at the airport a little before 3:00 PM and saw that the flight was now leaving at 6:30 PM. I went to the counter to point out that I wouldn’t have time to make my connection, and they told me I’d be spending the night in Amsterdam.
When the agent checked her computer, she saw that I’d been put on a flight with another airline and asked if I hadn’t received an email.
In the end, I had to change terminals and leave at 7:05 PM with Swiss Airlines, then Air Baltic.
Just to clarify, I checked in less than 24 hours ago for both KLM flights (Nice-Amsterdam and Amsterdam-Berlin) where I had seats assigned. I checked my emails carefully, and I was never notified!
Luckily, the Swiss Airlines flight left later—otherwise, at 3:00 PM, I wouldn’t have had time to check in (I have a checked bag), and I don’t know how I would’ve proven I never got an email. Also, thankfully, I went to the counter much earlier than planned for the 6:30 PM departure.
In the end, I was lucky because with KLM, I would’ve lost a whole day. And it’s a good thing I always travel for at least two full weeks because I’ve often lost a day due to delays—I wouldn’t do that for a week or a weekend getaway...
This is the first time this has happened to me, but there’s a first time for everything!
This afternoon I had a flight at 5:10 PM to Amsterdam from Nice (final destination: Berlin). I arrived at the airport a little before 3:00 PM and saw that the flight was now leaving at 6:30 PM. I went to the counter to point out that I wouldn’t have time to make my connection, and they told me I’d be spending the night in Amsterdam.
When the agent checked her computer, she saw that I’d been put on a flight with another airline and asked if I hadn’t received an email.
In the end, I had to change terminals and leave at 7:05 PM with Swiss Airlines, then Air Baltic.
Just to clarify, I checked in less than 24 hours ago for both KLM flights (Nice-Amsterdam and Amsterdam-Berlin) where I had seats assigned. I checked my emails carefully, and I was never notified!
Luckily, the Swiss Airlines flight left later—otherwise, at 3:00 PM, I wouldn’t have had time to check in (I have a checked bag), and I don’t know how I would’ve proven I never got an email. Also, thankfully, I went to the counter much earlier than planned for the 6:30 PM departure.
In the end, I was lucky because with KLM, I would’ve lost a whole day. And it’s a good thing I always travel for at least two full weeks because I’ve often lost a day due to delays—I wouldn’t do that for a week or a weekend getaway...
This is the first time this has happened to me, but there’s a first time for everything!
Hi Voyage Forum members,
My wife and I took American Airlines flight no. 63 on Tuesday, February 18, 2025, at 9:30 AM, with a scheduled arrival in Miami at 1:30 PM local time.
After about half an hour of flight, a young passenger had a medical emergency. They were given care, and a flight attendant went to get an oxygen bottle. Then, an announcement over the loudspeakers informed passengers that the plane was diverting to London.
Once at London Heathrow (LHR), we were waiting to depart again. But a new announcement asked us to disembark because the plane wouldn’t be able to take off until the next day. (American responded to my follow-up, saying they’re required to limit their staff’s working hours to a certain number per day.)
A crowd of travelers gathered at the American Airlines counter, where they were told to follow instructions to get to a hotel. Meanwhile, I called the airline’s customer service to find a replacement flight that same day, since I couldn’t afford to leave the next day. If I had, I would’ve lost my hotel and car rental reservations due to late cancellation, which would’ve cost me a significant amount.
After discussing in English with customer service and the counter staff (who I handed my phone to), we managed to get two seats on British Airways flight BA 0209, which was leaving about 2 hours later.
That’s how, after a stressful wait unsure if we’d get our luggage back, and once we did, we hurried—heavily loaded—to reach the far-off terminal for our new boarding on foot and by train shuttle.
We finally took off for Miami and landed around 7:30 PM, which was 6 hours later than the originally scheduled arrival time of American Airlines flight 63.
On top of the stress, there were the costs of meals in the meantime, and I had to notify the hotel and car rental company about our delay.
As a result, I requested compensation for a flight delay of at least 3 hours (and I’ve involved my insurance’s legal protection to pursue this claim). American Airlines argued that exceptional circumstances prevented them from compensating me.
What do you think? Is my request unreasonable?
My wife and I took American Airlines flight no. 63 on Tuesday, February 18, 2025, at 9:30 AM, with a scheduled arrival in Miami at 1:30 PM local time.
After about half an hour of flight, a young passenger had a medical emergency. They were given care, and a flight attendant went to get an oxygen bottle. Then, an announcement over the loudspeakers informed passengers that the plane was diverting to London.
Once at London Heathrow (LHR), we were waiting to depart again. But a new announcement asked us to disembark because the plane wouldn’t be able to take off until the next day. (American responded to my follow-up, saying they’re required to limit their staff’s working hours to a certain number per day.)
A crowd of travelers gathered at the American Airlines counter, where they were told to follow instructions to get to a hotel. Meanwhile, I called the airline’s customer service to find a replacement flight that same day, since I couldn’t afford to leave the next day. If I had, I would’ve lost my hotel and car rental reservations due to late cancellation, which would’ve cost me a significant amount.
After discussing in English with customer service and the counter staff (who I handed my phone to), we managed to get two seats on British Airways flight BA 0209, which was leaving about 2 hours later.
That’s how, after a stressful wait unsure if we’d get our luggage back, and once we did, we hurried—heavily loaded—to reach the far-off terminal for our new boarding on foot and by train shuttle.
We finally took off for Miami and landed around 7:30 PM, which was 6 hours later than the originally scheduled arrival time of American Airlines flight 63.
On top of the stress, there were the costs of meals in the meantime, and I had to notify the hotel and car rental company about our delay.
As a result, I requested compensation for a flight delay of at least 3 hours (and I’ve involved my insurance’s legal protection to pursue this claim). American Airlines argued that exceptional circumstances prevented them from compensating me.
What do you think? Is my request unreasonable?
Hi there
I completely forgot the transit procedure at Doha Airport and I’m a bit worried because I only have 1h30 to change planes, since my first flight was rescheduled. My flights: Barcelona/Doha: arrival at 6:15 AM Doha/Bangkok: departure at 7:50 AM
We only have carry-on luggage. Will they be checked again? Do we have to go through security again? Are the connections smooth and well signposted? Finally, is it common in this situation to ask a flight attendant for help?
Thanks! 🙂
I completely forgot the transit procedure at Doha Airport and I’m a bit worried because I only have 1h30 to change planes, since my first flight was rescheduled. My flights: Barcelona/Doha: arrival at 6:15 AM Doha/Bangkok: departure at 7:50 AM
We only have carry-on luggage. Will they be checked again? Do we have to go through security again? Are the connections smooth and well signposted? Finally, is it common in this situation to ask a flight attendant for help?
Thanks! 🙂
Hello,
We're heading to Peru at the end of July 2026 for 18 days. We're a couple with two teenagers aged 14 and 16. I'm considering booking our Paris - Lima - Paris flight with AVIANCA because the fare is very competitive compared to other airlines. The return trip would include a 15h30 stopover in Bogota, with the idea of spending the night in a hotel near the airport to catch the 1:30 PM flight the next day. The arrival and departure times in Bogota work well. Have any of you already flown with AVIANCA on a Paris - Lima route? What was your experience with this airline? Thanks in advance for sharing your thoughts. I'm hesitant to book with them, but the price difference with the cheapest alternative (Air France) is 1500 €, which is significant... thanks for your help! !
Hi there,
For the upcoming All Saints' holidays in 2025, I’m heading to Casablanca to join a friend who’ll be working there for a year. I’m based in Bayonne—what’s the most convenient flight option? Should I depart from Bordeaux or Bilbao?
Is it worth flying to Rabat first and then taking the train to Casablanca?
Thanks for your insights! Laurence from Bayonne
Is it worth flying to Rabat first and then taking the train to Casablanca?
Thanks for your insights! Laurence from Bayonne
Hi,
my current question:
which airline to pick—the cheapest one and also the one that takes the least time from TOULOUSE?
Thanks for your help
Hi,
My friend is supposed to leave on June 26th for Philadelphia. American Airlines called him last night to ask him to cancel or postpone his flight because they’re canceling around a hundred flights from Europe, mainly due to fears of retaliatory attacks after the bombings in Iran. Their offer is either to postpone with compensation (the amount would be known once he accepts) or to cancel completely with a refund and the standard compensation for flights departing from Europe. The airline gave him until 24 hours before departure to decide. Otherwise, he can still go to the airport for now with no obligation to board since he’s traveling alone—they’re prioritizing families in case of overbooking due to some flight cancellations. The same goes for the return flight. In short, it’s total chaos. We’re waiting until tonight or tomorrow to decide whether to cancel outright.
My friend is supposed to leave on June 26th for Philadelphia. American Airlines called him last night to ask him to cancel or postpone his flight because they’re canceling around a hundred flights from Europe, mainly due to fears of retaliatory attacks after the bombings in Iran. Their offer is either to postpone with compensation (the amount would be known once he accepts) or to cancel completely with a refund and the standard compensation for flights departing from Europe. The airline gave him until 24 hours before departure to decide. Otherwise, he can still go to the airport for now with no obligation to board since he’s traveling alone—they’re prioritizing families in case of overbooking due to some flight cancellations. The same goes for the return flight. In short, it’s total chaos. We’re waiting until tonight or tomorrow to decide whether to cancel outright.
Hi,
Lufthansa is really pushing it:
Cancellation of two flights with no rebooking options offered, even though rebooking is possible on the same dates with comparable travel times. Yet Lufthansa claims no rebooking is possible;
To get a refund for a flight canceled by the airline (well after the Covid crisis), you have to take legal action! A refund request was properly submitted, but Lufthansa hasn’t responded.
Lufthansa’s lawyer admitted in court that the refund request is valid and that the airline is willing to refund. But over a year later, the refund still hasn’t been issued! Clearly, Lufthansa prefers to wait for a court ruling, which is a sure thing given their own lawyer’s statement;
After a phone call initiated by the passenger, rebooking was agreed upon by both parties—only for Lufthansa to cancel it immediately without offering any alternative rebooking.
In a follow-up call initiated by the passenger, Lufthansa proposed a rebooking with a travel time of 31 hours instead of 21, even though faster rebooking options with comparable travel times exist.
The proposed 31-hour rebooking includes a nighttime layover of over 12 hours with no hotel or transportation coverage;
For the first rebooking that both parties agreed on (but Lufthansa immediately canceled), they refused to cover ground transportation from the arrival airport to the originally planned airport;
Refusal of other "prompt" rebooking options, even though they were available and proposed by the passenger;
Ongoing legal case: https://retardimportantavion.wordpress.com/2024/10/23/lufthansa-championne-du-refus-des-droits-des-passagers/ 2 Best regards,
Cancellation of two flights with no rebooking options offered, even though rebooking is possible on the same dates with comparable travel times. Yet Lufthansa claims no rebooking is possible;
To get a refund for a flight canceled by the airline (well after the Covid crisis), you have to take legal action! A refund request was properly submitted, but Lufthansa hasn’t responded.
Lufthansa’s lawyer admitted in court that the refund request is valid and that the airline is willing to refund. But over a year later, the refund still hasn’t been issued! Clearly, Lufthansa prefers to wait for a court ruling, which is a sure thing given their own lawyer’s statement;
After a phone call initiated by the passenger, rebooking was agreed upon by both parties—only for Lufthansa to cancel it immediately without offering any alternative rebooking.
In a follow-up call initiated by the passenger, Lufthansa proposed a rebooking with a travel time of 31 hours instead of 21, even though faster rebooking options with comparable travel times exist.
The proposed 31-hour rebooking includes a nighttime layover of over 12 hours with no hotel or transportation coverage;
For the first rebooking that both parties agreed on (but Lufthansa immediately canceled), they refused to cover ground transportation from the arrival airport to the originally planned airport;
Refusal of other "prompt" rebooking options, even though they were available and proposed by the passenger;
Ongoing legal case: https://retardimportantavion.wordpress.com/2024/10/23/lufthansa-championne-du-refus-des-droits-des-passagers/ 2 Best regards,
Hi there!
Has anyone taken the direct flight from CDG to Las Vegas with Air France?
Looking forward to your feedback!
Hi everyone,
I'm heading to Namibia next May. I'm planning to take a first flight from Paris to Johannesburg with Air France, departing at 11:20 PM and arriving at 11:05 AM in Johannesburg. Then a second flight from Johannesburg to Windhoek at 3:25 PM with South African Airways.
Four hours between the two flights seems enough to catch my connection, but a friend told me I should maybe take the 5:30 PM flight instead because I need to go through immigration, collect my luggage, and check in again. Apparently, I have to do this because I bought the two tickets separately (it's actually much cheaper).
What do you think?
Also, in terms of South African airlines, which one do you think is the most reliable between South African Airways and Airlink?
Thanks for your advice!!
I'm planning a trip to Tunisia for March 2026. I ran some comparisons across different airlines, and Nouvelair is significantly cheaper than Transavia and Tunisair. That said, the reviews I’ve read are really negative. Could anyone share more recent feedback if possible?
Thanks
Hi there,
I just booked a round-trip flight from Brussels to Da Nang on eDreams, with a layover in Hong Kong on Cathay Pacific. Does anyone know the check-in procedure for these flights?
1) For flight CX294 BXL-HKG, I’ll need to check in on the Cathay Pacific website,
2) For the next flight CX5552 HKG-DAD, what should I do? I only have a 2h25 layover. Will I need to collect my luggage, go through immigration, and then recheck in at the airport counter, etc.?
I’m pretty worried about this layover—I thought check-in could be done on the airline’s website and that my luggage would be transferred automatically during the layover, like with most other airlines...
Thanks so much for any help from those who’ve been in this situation!
Hi everyone,
I have a Ryanair flight scheduled for 10/14 (outbound, returning on the 16th) from Charleroi in Belgium. A strike is confirmed, and the airport will be closed on the 14th. But Ryanair is still saying the flight is confirmed. I get that they’re trying to make us change and pay extra fees rather than wait for the free compensation.
If I make a new booking, can I still claim a refund for the first one?
Thanks in advance for your help—this is the first time I’ve faced this situation.
I have a Ryanair flight scheduled for 10/14 (outbound, returning on the 16th) from Charleroi in Belgium. A strike is confirmed, and the airport will be closed on the 14th. But Ryanair is still saying the flight is confirmed. I get that they’re trying to make us change and pay extra fees rather than wait for the free compensation.
If I make a new booking, can I still claim a refund for the first one?
Thanks in advance for your help—this is the first time I’ve faced this situation.
Hi,
I'm taking flight tickets from Puerto Montt via Arica.. There's a long wait at Santiago airport. It's with Sky Airline. Do I need to collect my checked luggage and check in again, or not? The wait is almost 8 hours! Thanks for the reply! !
Hi there,
We're planning to visit Yellowstone between mid and late September (yes, I'm leaving it to the last minute for bookings...). I was initially planning to arrive and depart from Salt Lake City, which I’d also like to explore. It turns out that flights to SLC are 300 € more expensive than flights to Jackson Hole, even though the connection goes through... SLC! I’ve checked on several comparison sites from different locations, and these prices remain pretty consistent.
Does anyone know what it would cost if I skip the connection to Jackson Hole from SLC to take advantage of the cheaper fare and then fly back from JH instead?
Thanks in advance!
Sylvain.
We're planning to visit Yellowstone between mid and late September (yes, I'm leaving it to the last minute for bookings...). I was initially planning to arrive and depart from Salt Lake City, which I’d also like to explore. It turns out that flights to SLC are 300 € more expensive than flights to Jackson Hole, even though the connection goes through... SLC! I’ve checked on several comparison sites from different locations, and these prices remain pretty consistent.
Does anyone know what it would cost if I skip the connection to Jackson Hole from SLC to take advantage of the cheaper fare and then fly back from JH instead?
Thanks in advance!
Sylvain.
Hi there, we're planning a trip to La Paz, Mexico at the end of December for a family of four.
Which airline should we take? Where should we fly from? Are there any "layover countries" that are cheaper than others?
Thanks in advance for your feedback!
Hi there,
I’m taking a Ryanair flight from France to Portugal (and back) in May. I’d prefer not to bring my passport since we’re leaving for the US in July, and I’d rather not risk losing it (or worse), so I’d like to leave it safely at home!
My ID card expired in July 2022 but should still be valid for 5 years. So it *should* be fine, but if anyone has been in this situation before, I’d love to hear about your experience to put my mind at ease!
Thanks in advance! 🙂
I’m taking a Ryanair flight from France to Portugal (and back) in May. I’d prefer not to bring my passport since we’re leaving for the US in July, and I’d rather not risk losing it (or worse), so I’d like to leave it safely at home!
My ID card expired in July 2022 but should still be valid for 5 years. So it *should* be fine, but if anyone has been in this situation before, I’d love to hear about your experience to put my mind at ease!
Thanks in advance! 🙂
Hi, after a flight delayed by more than 24 hours, can I file a compensation claim with the airline (where they told me they’re in financial trouble!) and at the same time with a specialized compensation claim website?
My Montpellier-Fez flight was canceled by Air Arabia and rescheduled with only 1 day on site instead of 4, making the trip pointless. Customer service is unresponsive. If you’re also affected by this flight (or a similar one), join me to consider a group action. Contact me here or via DM! #AirArabia #PassengerRights
Hi there, I'm Cameroonian and I'd like to know if there's a reliable airline where someone can buy their flight ticket and travel without any issues from Cameroon to Bolivia.
New direct Paris-Orlando route with Air France
Hi,
I often see people here claiming that if a flight is canceled due to weather, the passenger isn’t entitled to any compensation. However, the airline is only exempt from compensating the passenger if—and **only if**—they offer re-routing “as soon as possible.”
Here’s what happened: A single booking with Swiss International Air Lines (a Lufthansa subsidiary) for Paris - Zurich operated by Swiss, then Zurich - Puerto Plata operated by Edelweiss Air (another subsidiary).
After arriving in Zurich, the airport was closed for a few hours due to weather, and all flights were canceled. So far, nothing unusual. But Swiss International Airlines really outdid themselves:
Meals and hotel (plus transport to and from): “Figure it out yourselves, but we’ll reimburse you.” No re-routing offered at the time of cancellation (which is **mandatory** at the **same time**), nor in the following days, even though possible re-routing options existed. Worse: After 2 days with no information from the airline, the passenger showed up at the airport to demand immediate re-routing (3 hours later) on a flight operated by the same airline that had canceled the original flight, even though the final destination was 6 hours by road from the originally planned airport (Punta Cana instead of Puerto Plata). The airline refused because there was only space left in business class—and thus, the passenger had to pay!!! It’s completely absurd!!! The passenger declined, so the airline refused the re-routing! No other re-routing options were offered. The next day, the passenger returned, and this time, they were offered—**for the following day**—the exact same re-routing that had been refused the day before (Zurich - Punta Cana)! The passenger accepted. Arrival at a destination 6 hours by road from the final airport. Complete silence from the airline about the transfer. The passenger had to figure it out alone! In the end, arrival at the final destination with a 5-day delay. When the passenger claimed reimbursement for their expenses (nearly 600 €) the day after arrival, it took a month and a half to get the money back.
Swiss didn’t even bother responding to the registered letter requesting compensation. The passenger only received two replies from the parent company (Lufthansa), responding on behalf of its subsidiary, stating that the request should be addressed to its other subsidiary.
The passenger turned to the justice conciliator (a mandatory step before taking the case to court). The airline went silent and didn’t respond to the conciliator, who then issued a report of failure to cooperate. The passenger took the case to the local court in Aulnay-sous-Bois and sent Swiss their “submissions.” The airline remained silent until less than 48 hours before the hearing. Then, over the phone, the airline’s lawyer verbally agreed to pay the 600 € owed but proposed a reduced settlement for the rest. The passenger refused. Then, 24 hours before the hearing, the passenger received Swiss’s “submissions,” confirming the previous day’s verbal proposals.
Finally, the hearing took place, and the judgment was received: 600 € in compensation, as provided by Articles 5 and 7 of EU Regulation 261/2004 + 500 € under Article 12 of the same regulation (additional compensation, given how badly Swiss handled things) + 200 € for legal costs (registered letters, preparing the particularly large case file). All the details of this case (correspondence, justice conciliator, passenger’s submissions, the airline’s submissions, the arguments presented in court, and the judgment) are available here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ In summary: -Just because a flight is canceled due to weather doesn’t mean the airline is automatically exempt from compensating the passenger. -In such cases, immediately look for possible re-routing options yourself (same airline or not), stop just before payment, and take screenshots. -Don’t always blindly believe what the airline tells you. -Don’t give up: the process is simple and free. But you must follow the templates provided on my website https://retardimportantavion.wordpress.com without deviating from them. Best regards,
Meals and hotel (plus transport to and from): “Figure it out yourselves, but we’ll reimburse you.” No re-routing offered at the time of cancellation (which is **mandatory** at the **same time**), nor in the following days, even though possible re-routing options existed. Worse: After 2 days with no information from the airline, the passenger showed up at the airport to demand immediate re-routing (3 hours later) on a flight operated by the same airline that had canceled the original flight, even though the final destination was 6 hours by road from the originally planned airport (Punta Cana instead of Puerto Plata). The airline refused because there was only space left in business class—and thus, the passenger had to pay!!! It’s completely absurd!!! The passenger declined, so the airline refused the re-routing! No other re-routing options were offered. The next day, the passenger returned, and this time, they were offered—**for the following day**—the exact same re-routing that had been refused the day before (Zurich - Punta Cana)! The passenger accepted. Arrival at a destination 6 hours by road from the final airport. Complete silence from the airline about the transfer. The passenger had to figure it out alone! In the end, arrival at the final destination with a 5-day delay. When the passenger claimed reimbursement for their expenses (nearly 600 €) the day after arrival, it took a month and a half to get the money back.
Swiss didn’t even bother responding to the registered letter requesting compensation. The passenger only received two replies from the parent company (Lufthansa), responding on behalf of its subsidiary, stating that the request should be addressed to its other subsidiary.
The passenger turned to the justice conciliator (a mandatory step before taking the case to court). The airline went silent and didn’t respond to the conciliator, who then issued a report of failure to cooperate. The passenger took the case to the local court in Aulnay-sous-Bois and sent Swiss their “submissions.” The airline remained silent until less than 48 hours before the hearing. Then, over the phone, the airline’s lawyer verbally agreed to pay the 600 € owed but proposed a reduced settlement for the rest. The passenger refused. Then, 24 hours before the hearing, the passenger received Swiss’s “submissions,” confirming the previous day’s verbal proposals.
Finally, the hearing took place, and the judgment was received: 600 € in compensation, as provided by Articles 5 and 7 of EU Regulation 261/2004 + 500 € under Article 12 of the same regulation (additional compensation, given how badly Swiss handled things) + 200 € for legal costs (registered letters, preparing the particularly large case file). All the details of this case (correspondence, justice conciliator, passenger’s submissions, the airline’s submissions, the arguments presented in court, and the judgment) are available here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ In summary: -Just because a flight is canceled due to weather doesn’t mean the airline is automatically exempt from compensating the passenger. -In such cases, immediately look for possible re-routing options yourself (same airline or not), stop just before payment, and take screenshots. -Don’t always blindly believe what the airline tells you. -Don’t give up: the process is simple and free. But you must follow the templates provided on my website https://retardimportantavion.wordpress.com without deviating from them. Best regards,
Hi, I’m looking for a solution for my flight—I’ll explain my situation.
I live in the French overseas territories, so I have a flight from St. Martin to Orly. Early September is cyclone season. If there’s an alert or cyclone, my flight could be postponed.
I’m considering connecting with a flight from CDG to Bangkok. I’d have to buy my second flight as open-ended, otherwise I’d lose it—it’s not the same airline. I found a good price on Oman Air, Economy Comfort option. Change fees are only 20 OMR—basically nothing. Then there’s the option for a paid upgrade: would that mean the price gets adjusted on the day of the flight?
If I’ve made myself clear, do you have any other solutions? Please—thanks!
I live in the French overseas territories, so I have a flight from St. Martin to Orly. Early September is cyclone season. If there’s an alert or cyclone, my flight could be postponed.
I’m considering connecting with a flight from CDG to Bangkok. I’d have to buy my second flight as open-ended, otherwise I’d lose it—it’s not the same airline. I found a good price on Oman Air, Economy Comfort option. Change fees are only 20 OMR—basically nothing. Then there’s the option for a paid upgrade: would that mean the price gets adjusted on the day of the flight?
If I’ve made myself clear, do you have any other solutions? Please—thanks!
Hello, Hi there,
I have a flight scheduled for next week with a layover in Muscat (Oman Air). Given the current situation in the region, can I request a refund for my ticket based on the risks involved?
Thanks for your helpful comments! :)
I have a flight scheduled for next week with a layover in Muscat (Oman Air). Given the current situation in the region, can I request a refund for my ticket based on the risks involved?
Thanks for your helpful comments! :)
