Copié/collé de coconutsmanila.com:
Airline passengers have the right to good service—even if they're paying "budget" prices.
The Civil Aeronautics Board (CAB) has received numerous complaints since the Passenger Bill of Rights took effect in December 2012.
"Based on the CAB's summary of this year's first quarter monitoring (January to March 2014), AirAsia Zest topped the list with 39 complaints, " reports ABS-CBN News correspondent Jacque Manabat on ABS-CBNnews.com.
According to Wyrlou Samodio, head of the CAB legal division, the bulk of the complaints against AirAsia Zest is due to their cancelled flights and suspended routes. People seeking refunds claim the process is painful.
As for Cebu Pacific, it's gotten 21 passenger complaints in the first quarter, making it second to AirAsia Zest in terms of passenger complaints.
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