Tour operateur et clients: recours

Hi there, we’re planning a 10-day trip to Martinique next summer. We’d like to do some hiking (Mont Pelé, Caravelle, etc.) and hit the beach (Anse Dufour, Saline, etc.). What would be the best areas to stay in? We were thinking of Trois-Îlets or Anse à l’Âne. What do you think? Thanks!

Hi, I’m heading to Miches for the first time in November 2026 (no all-inclusive) I’d love some tips to plan my stay—accommodation, things to do, places of interest nearby. Is it possible to rent a scooter there to get around the area? Thanks for your help! Best,

hi there, I’ve never been to Martinique. my girlfriend, who’s of Martinican origin, has never had the chance to go either (life isn’t always easy). now we can plan a little trip, but we don’t know which airline to choose or how to find accommodation.

basically, I need quite a few tips.

we’re planning to go in September—no chance before that.

Hi! We spent 10 wonderful days in Guadeloupe’s gorgeous climate. Our arrival got off to a shaky start, though—our suitcase was left behind at the airport, which caused quite a stir. A police officer was shouting at us to get out and cross the street. Then, a taxi driver refused to take us after we showed him where we were staying, right by the port in Pointe-à-Pitre. "No one goes there," he told us! Good thing we arrived during Carnival! A second driver finally agreed to take us, and I can say he knew every nook and cranny of his city.

The rest of the trip was amazing. The locals were smiling and welcoming. We didn’t rent a car, so we didn’t get around much and stayed in the Deshaies area—a real favorite. Plage de la Perle (Pearl Beach) truly lives up to its name! We liked Grande Anse Beach less because of the steep slope, which made walking tricky, and the waves were pretty intense. The landscapes in this part of the island are idyllic. We visited the botanical garden—it’s worth it—and went to the port in Deshaies. If we ever go back, we’ll rent a vehicle so we can explore more, because taxis aren’t cheap!

Hi, I’m leaving soon for Punta Cana—what kind of money should we bring: Canadian dollars, US dollars, or are we forced to exchange once we arrive? Thanks

Bonsoir,

Nous sommes partis 15 jours aux Exumas. du 10 au 26 Mars.

Je tiens à préciser que nous voyageons depuis 20 ans dans les iles et que nous avons donc des points de comparaisons quand aux prix, à l'accueil et aux paysages.

Tout d'abord les vols : nous habitons maintenant dans le Luberon donc départ de Marseille pour les voyages en avion.Nous avons pris British Airways que nous avions déjà utilisé plusieurs fois pour aller dans les Antilles Anglophones et qui propose des vols via Heathrow.Nuit d'escale à Londres à l'aller puis vol jusqu'à Nassau.Ensuite dans la foulée (on avait 2h20 d'escale à Nassau et cela a été largement suffisant) vol vers Georges Town avec Sky Bahamas, on avait d'emblé éliminé Bahamas air compte des retours très négatifs. Passage de l'immigration et de la douane très rapide.

A l'arrivée nous avons pris un taxi pour rejoindre notre hotel, l'Augusta Bay.Cout : 30 dollars.

On a loué une voiture via Sure and Shore, elle nous a été amenée à l'hotel le surlendemain de notre arrivée et nous l'avons gardé jusqu'à notre départ pour Stocking Islnd.Pour 9 jours on a payé 470 dollars (ce qui est un très bon prix) pour une petite Honda qui n'était pas très récente mais nous n'avons eu aucun soucis avec.Une chose qu'on ne nous avait jamais, on nous avais mis des feuilles de papier journal au sol et il ne fallait surtout pas mettre de sable si on allait à la plage!

Nous avons séjourné 5 nuits à l'Augusta Bay.A 5 min à pied il y a la très belle plage de Jolly beach peu fréquentée, idéale pour la baignade.Nous avons été dans le sud visiter les plages de Little Exuma en particulier la plage du tropique du Cancer, celle à coté du restaurant le Santana.Nous avons aussi été sur la plage d'Hopper Bay, on peut y voir un groupe d'une dizaine de tortues près d'un petit ponton à bateaux.Nous avons fait du kayak à partir de l'hotel.

Puis nous avons séjourné au Paradise Bay dans le Nord.Alors que nous n'avions pas été confronté au fléau des sandfly précédemment, là il faut savoir que la plage en est infestée, le restaurant de l'hotel, par ailleurs très bon, met même à disposition des clients des répulsifs, c'est dire! A partir de là nous visité la plage de Coco Plume, celle des 3 Sisters car il y a possibilité de snorkeling et d'autres, nous avons aussi pu refaire du kayak.

Nous avons terminé par 3 nuits sur Stocking Island au Saint Francis Resort et à refaire on y passerait plutôt 4 nuits.De nombreux chemins sillonnent l'ile, il y a des possibilitésse snorkeling, on peut s'y déplacer en kayak.On a pu voir des raies , des tortues et même un requin(inoffensif) et aussi des plages bien sur.En plus c'est au Saint Francis qu'on a eu l'accueil le plus chaleureux.

Il faut savoir que tout est très cher sur l'ile, beaucoup plus que dans les Caraibes anglophones, visiblement le pouvoir d'achat des Américains y est pour quelque chose.On vous dit que tout est importé mais c'est la même chose dans toutes les iles! Et puis il y a les endroits qui n'acceptent que le cash ou qui comptent 5% de frais si vous payez en carte.

Nous n'avons pas trouvé la population spécialement chaleureuse, si vous êtes déjà allée par exemple à la Dominique ou à la Grenade vous comprendrez de quoi je parle.

Nous avons parcouru toute l'ile, coté plage c'est superbe mais coté route c'est autre chose, il y a beaucoup d'épaves de voiture, devant certaines maisons il y en a 2 ou 3 cela gache un peu beaucoup le paysage.Il y a aussi beaucoup de maisons abandonnées, en ruine.

La végatation est abondante mais pas tropicale et on vous servira au petit déjeuner des pommes et des oranges car il y a très peu de fruits exotiques.

Coté climat , en Mars, pas d'atmosphère humide et cha leur très supportable (26°) , c'était très agréable.L'eau de mer est en revanche forcément plus fraiche que dans l'océan indien par exemple.

Peu de snorkeling mais nous le savions avant de venir.

En conclusion, de superbes plages, un sable fin comme de la farine, un climat très agréable mais franchement je préfère pour un même cout les Seychelles par exemple.

Cordialement.

Hi everyone, I need your help! We’re planning to visit Guadeloupe and take the opportunity to explore the islands La Désirade, Marie-Galante, and Les Saintes. I initially planned to rent a car to get around the main island and then take the ferry from Trois-Rivières to Les Saintes, from Pointe-à-Pitre to Marie-Galante, and finally from Saint-François to La Désirade, following that route. But when I look at it, the car would sit unused for at least 5 days—that’s paying for nothing🙁. Is it possible to go from LES SAINTES to MARIE-GALANTE and then on to LA DÉSIRADE? We’d only rent a car once we arrive in Saint-François to continue exploring Guadeloupe. What do you think—is that doable? This trip is planned for April. Thanks so much for your help

Hi there,

Just a quick update on the state of this road: the unpaved section has been significantly improved. You can now complete the journey in about 4 to 4.5 hours instead of 6. Great news! For me, the most hazardous part is actually the paved section before and after Sagua. It encourages higher speeds, but there are deep, dangerous potholes that appear without warning. Be careful!

I’d also note that despite occasional power outages—which casas and paladares know how to handle—tourism remains perfectly doable. Cuba is still magical! I was just told, with a touch of humor, that the official German government website suggests bringing your own toilet paper and candles… Hmm, maybe an update on rechargeable gear would be in order…

Best,

renaldito

Hi! We’re visiting Guadeloupe for the first time in January. We’re looking for accommodation near Deshaies to start our trip. A quiet spot, not too far from the sea so we can walk there. Any suggestions are welcome!

Have a great day!

Hi everyone,

I’ve just returned from 15 days in Cuba and wanted to share my experience along with some practical tips for those planning a trip there.

1. Formalities:

- Passport valid for at least 6 months after your return. - E-visa: apply online (payment by bank transfer only via the embassy of your choice): evisacuba.cu or through an agency novelacuba.com (card payment on their site—I had to go with this option and recommend it because the Cuban embassy in Brussels apparently never received my transfer...) - Digital D’Viajeros form to fill out a few days before departure - Mandatory health insurance

2. Currency/budget - Plan your entire budget in cash; card payments are rare, and withdrawals at the official rate aren’t great. Local currency: CUP (Cuban Peso)

Official rate: ~1 € = 120 CUP → state-run restaurants and shops.

Current unofficial rate: ~1 € = 490 CUP → private restaurants, local bars, Cuban-owned shops.

For exchanging money: The easiest way: ask at your *casa particular* or a local restaurant.

3. My itinerary (15 days)

Havana: 3 nights Viñales: 3 nights Cienfuegos: 1 night Trinidad: 3 nights Varadero: 3 nights Havana: 1 night

Flights: Air Europa from Brussels, with a layover in Madrid. Smooth and pleasant service. Accommodations: *casas particulares* booked on Airbnb except for Varadero (Iberostar Playa Alameda hotel).

Practical tips

Install a VPN before departure (many blocked sites like Instagram and Airbnb).

Download the El Toque app to check the updated CUP exchange rate.

Internet via ETECSA SIM card (~30 € for 10 GB) or Wi-Fi in hotels/*casas*.

Download Maps.me for offline maps.

Intercity travel: shared taxi, Viazul bus, or private transfer through your *casa*.

Electricity: 110 V, sometimes 220 V.

Bring basic supplies and medications—hard to find there.

Cuba requires flexibility and openness: regular power outages, unstable internet (especially in Trinidad).

Finally, my personal take:

I loved my trip to Cuba! It’s a disorienting yet deeply charming country. Poverty is visible, especially in Havana: crumbling buildings, many people asking for help (but no safety concerns!). Bringing some essentials for locals is a good idea (soap, toothpaste, medications, clothes...). Cubans are incredibly welcoming and friendly. A few basics in Spanish help a lot! The vibe is unique: music in every street, musicians everywhere, salsa all around. The variety of landscapes is amazing: colonial architecture, paradise beaches, mountains, waterfalls, lush valleys—you’ll never get bored. Only downside: Varadero, less authentic than the rest of the country, but I expected that! Overall, it was a wonderful trip, and I’d love to go back!

Don’t hesitate if you have any questions! 😉

Hi, Several comments recommend bringing mosquito repellent. Got it. Are there a lot of them during the day? And by the seaside? Or are they more present (and voracious) in the evening? Thanks.

Hi everyone,

I bought tickets for Martinique in April 2025 for 15 days, without really looking into what there was to do, and with the idea in my head that we could: hike, do water activities, swim, visit rum distilleries...

But... I’m worried I’ll get bored over 15 days and I’m considering maybe spending 1 week in Guadeloupe and 1 week in Martinique. For example, I don’t know how to spend a whole afternoon at the beach. 2 hours, max.

I know it’s a personal question and depends on how you travel, but I’d love to hear your thoughts if you’ve done it: - Did you feel too rushed? - Is it reasonable to do? - How much time would you spend on each island?

I’m open to all your comments.

Thanks so much.

Have a lovely afternoon! :)

Hi everyone,

I’ve just returned from Havana after an 18-day stay from October 8th to 26th.

From Montreal, you have to go through Varadero Airport. I now break up the airport-to-Havana transfer with a SUPER pleasant stopover halfway, in the historic village of Hershey (Camilo Cienfuegos). Quebecer Anne-Marie has renovated a century-old house there, and every stay of mine feels like a peaceful oasis. Amazing food, a pool, impeccable hospitality—I highly recommend it! Casa Cub'Anita.

Life for Cubans remains just as tough, made even harder right now by tropical viruses spread by mosquitoes. It’s absolutely essential to protect yourself properly. That said, the purchasing power of foreign currency hasn’t changed much, despite skyrocketing inflation. As of today, the US dollar exchanges for nearly 500 pesos on the "informal market."

This was my first time staying in Vieja, in the non-touristy part. I discovered some great little restaurants run by the younger generation. Affordable, excellent food, and remarkably friendly service: El Chanchulero (it was about time I checked it out—unbeatable value for money!), El Café, Jibaro...

Cubans are still as warm and welcoming as ever—bicitaxis, servers, markets. Speaking the language is a huge plus.

Essentials to download from abroad before you leave: the maps.me offline maps app, and the La Nave taxi/motorcycle taxi app, which is super efficient for getting around the capital.

Sending my best to all my friends in Oriente as the hurricane passes, especially to Baracoa. I’m planning to visit this winter.

Cheers!

renaldito

Hi there,

I’m planning a trip to Cuba this summer and I’d love some info: Is travel insurance really necessary? Can you easily get online by buying a local SIM card or internet card? Apparently, there’s only one currency now—is it better to exchange money with your *casa particular* host? Thanks for all these valuable tips!

Bonjour! Je vais à La Havane pendant une semaine en février. Je cherche une casa particular qui soit abordable, propre et chaleureuse. Je vais être seule, donc j'aimerais bien que les gens soient accueillants! Aussi, je veux absolument être dans la Habana Vieja...

Auriez-vous des recommandations d'endroit où vous avez déjà séjourné? J'ai essayé de réserver à la casa particular Chez Nous, mais je n'ai jamais eu de réponse.

Merci!!

Julie

Hi fellow travelers, We're heading to Martinique for a month from mid-January to mid-February. Our plan is to explore the island by staying in three different spots for 10 days each, on both sides of the island... Could you share some great tips on where to stay for an authentic experience and what we absolutely must see?!

Thanks for your help! Voyamie.

Hi there, In March 2026 I’ll be at the Club Med in Sainte-Anne and I’m thinking of heading to Les Saintes at the end of my stay. Do you know what the most convenient way to get there is? Thanks so much!

Hi everyone. For those traveling to Cuba and then planning to go to the USA, you won’t be able to get your ESTA for the United States (same applies) if you’ve been to Cuba after 2021 due to a law passed by Donald Trump (a law that Biden later repealed). You’ll have no choice but to apply for a visa, which costs 200 € (and approval isn’t guaranteed even after payment). If you’re in this situation, the process to get this visa will be a real hassle—you’ll need to book an appointment at the U.S. Embassy in Paris. It’s the only embassy in France authorized to handle your application after you’ve filled out the visa request on the official website. If you try to cheat by applying for an ESTA for the USA, just know that the American administration has ways of finding out if you’ve been to Cuba. 😉

What would you recommend at the airport to get to Ste Anne... Taxis or rideshares? Can you point me to a good one?

I'm looking for information on the islands of Puerto Rico, St. Barthélemy, and St. Martin for March 2026. What is there to see, and if possible, prices or tips, please? Thanks, Michel V.

Hi everyone,

I’ve booked a room at an all-inclusive in Varadero for January 2025. This will be my 3rd trip to Cuba, the last one was 20 years ago.

The whole tipping and gratuities thing is wearing me out. Even though it’s an all-inclusive package, I think it’d be rude not to leave any tips for the bar staff and the housekeeping team, especially.

Here’s what I’m aiming for: 1. Not feeling stingy (or “feeling cheap” for my fellow Quebecers); 2. Not disrespecting Cubans by offering junk or, on the flip side, going overboard and creating unrealistic expectations for future tourists; 3. And most importantly, not spending the whole week wondering if I’m doing the right thing. I’m going there to relax, not to stress!

Can you help me out? Thanks! 🙂

Bonjour , Je suis en train d'organiser notre futur séjour en guadeloupe . Nous cherchons une location où le contact humain est priviligié, la clim , proche des plages et propres. Nous avons eu plusieurs réponses. Après plusieurs recherches sur la toile, j'ai pu éliminé pas mal de propositions. Mais j'ai maintenant le choix entre : Kokoplaj , tipayoune (pb pas de clim que des ventilos , es ce un pb?), résidence le zandoli et gwada reves. Si vous avez des infos , des expériences je suis preneuse;-) merci de votre aide à bientot....

Hi, I’ll be staying at Playa Pesquero in Holguin and I’d like to rent a bike or scooter to explore the area. Do you know how I can do that? Thanks

Bonjour,

Je me rend au Blau Costa Verde en février prochain et je voudrais louer un scooter pour visiter les environ. Alors est-ce que les routes de la région d'Holguin sont belle? Je voudrais louer pour 1-2 ou 3 jours et faire la visite par moi-même de Holguin, Gibara et Banes. Est-ce que vous me le conseillez (j'ai un très bon sens de l'orientation)? Combien sa peut couter pour louer un scooter 2 ou 3 jours (ou sinon une voiture mais je préfère le scooter)? Et est-ce que vous me conseillez de visiter d'autres endroits intéressant dans les environs?

Est-ce qu'il y a des excursions pour aller à Santiago et combien sa peut couter?

Merci🙂

hi need some info—I’m torn between Martinique and Guadeloupe for April. also, which island is bigger in terms of trip length? thanks in advance

Hi, When booking the tickets to Martinique for our family, I must have made a mistake, and on one of the tickets, the third first name is wrong. Michel instead of Joel... CORSAIR Airlines is telling me I have to buy a new ticket for 1200 € (Christmas period). I think that’s outrageous and, above all, impossible for us. I’m desperate—I feel like Corsair is really overdoing it. Is there any recourse? How can I get out of this?

I’m throwing this message in a bottle, just in case...😕

Thanks for your help.

Hi On a layover in Pointe-à-Pitre—where’s a good place to stay for one night? Thanks

Bonjour, je suis à la recherche d'une location d'auto pour janvier 2020 en Guadeloupe. Il existe plusieurs agences dont j'ai vu plusieurs commentaires, quelqu'un a déjà fait affaire avec Autolagon? Merci!

Bonjour,

Je dois me rendre à Bayahibé cet hiver. Ce sera la deuxième fois dans ce pays ou je me sens si bien. Je souhaiterais ramener quelques bijoux en Larimar...Du vrai Larimar.

J'en ai vu dans une boutique de l'hotel ( Iberostar Dominicus) mais je suppose que je peux en trouver ailleurs pour moins cher. Peut-être à La Romana?

Si quelqu'un peut me donner des infos à ce sujet....

Merçi par avance

La RD étant collée à Haïti, je me demandai si on y pratiquait aussi le culte vaudou ? et comment faire pour assister à ces cérémonies ?

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