Travelers Are No Longer Privileged Customers
FR

Translated into English.

Original post
MA
Hi everyone, Accepting the rules everywhere has become the norm, and customer service keeps getting worse and worse. Who’s to blame? All those who comply without a fuss, even though you’re paying full price everywhere. What used to be normal (good service) has now become the exception. Example: Hotels and their overly strict rules (rules that, personally, I successfully bend almost every time) 😄. We pay for a room for 24 hours, not 12-15 hours. How many times have I arrived at my hotel around noon after exhausting flights, asked for my reserved room, and been told that rooms are only available from 3 or 4 PM? Unacceptable (especially since we often have to check out by 10-11 AM—just as unacceptable). “Miss, I’m really tired from my trip. Could you make a small effort? I’m sure several rooms are ready by now.” The response? “It’s the rule. Come back at 4 PM.” 😒 Of course, I get that the front-desk clerk is just blindly following orders (or overdoing it). I stay calm and ask her to fetch her supervisor (who shows up right away, probably afraid of a scene). I explain with my best "puppy-dog eyes," and—bingo—10 minutes later, I’ve got my room (I’ll spare you the comments from my fellow travelers calling me a rude, uneducated nightmare). I’m thrilled because they’ll be waiting around for 4 hours 😏. It’s the same everywhere—restaurants (especially in France), where you arrive at 9:05 PM and are told they’re no longer serving because the chef has finished and turned off the ovens. (Do you really need an oven and 2 hours to make an English breakfast or a cheese platter with good wine?) And then some restaurant owners complain about not meeting their targets—pfft. The list goes on, and I don’t have all the complaints about service providers fresh in my mind (feel free to add yours if you agree). Otherwise, keep bowing your heads—I won’t change the world, but I’ll never accept being told I’m too demanding. It’s the people who let things slide (the majority) who have no standards left, to the detriment of service quality for everyone 😏.
Christine
DJ Djackx67 Veteran ·
Okay, I totally agree with you about hotels—even Airbnbs—check-in at 3 PM or 4 PM is just completely unreasonable to me. What I do is call the hotel the day before and tell them my transportation changed and I’ll arrive early in the morning. And guess what? Without even insisting, 9 times out of 10 they tell me there’s no problem and I can come. Otherwise, just show up in the morning, flash a big smile, be nice—there’s always a room ready. To me, it’s incomprehensible to have to wait until 3 PM, especially when you see there’s almost no one in the hotel—just look at the keys hanging at reception. But from what I remember, check-in times weren’t this late a few years ago, right? For other services, I honestly think that for 95% of providers—from the small vendor to the jungle guide—quality doesn’t matter to them. The only thing they care about is getting paid... the rest? They don’t give a damn. And that little employee, like you said, who blindly follows the rules and tells you check-in is at 4 PM—well, that perfectly illustrates my point. Someone who actually cared about the customer would find a solution, maybe even a room that’s available. So in the end, you have to turn to more expensive providers, but at least you get the service quality that comes with it. But when you say "you rent a room for 24 hours," are you talking legally, or is that just your point of view?
MA Manondugard Regular ·
Well, I totally agree with you about hotels—even Airbnbs—check-in at 3 PM/4 PM is completely unreasonable to me. What I do is call the hotel the day before and tell them my transportation changed and I’ll arrive early in the morning. And without insisting, 9 times out of 10, they tell me there’s no problem and I can come. Otherwise, just show up in the morning, give a big smile, be nice—there’s always a room ready. To me, it’s incomprehensible to have to wait until 3 PM, especially when you see there’s almost no one in the hotel—just look at the keys hanging at reception. But from what I remember, check-in times weren’t this late a few years ago, were they? For other services, I think 95% of providers, from the small vendor to the jungle guide, just don’t care about quality. The only thing that matters to them is getting paid... the rest, they don’t give a damn. By the way, the little rule-follower, as you put it, who blindly obeys and tells you the rule is 4 PM—well, that perfectly illustrates my point. Someone who actually cared about the customer would find a solution; they’d even find you an available room. So in the end, you have to turn to more expensive providers, but at least you get the service quality that goes with it. But when you say we rent a room for 24 hours, are you talking "legally," or is that just your point of view?

Hello, and glad at least one person agrees with my observation. About the question of whether we rent a hotel room for 24 hours, I was told on the electric scooter travelers’ forum that we rent for "a night’s stay" and not 24 hours. Unfortunately, I couldn’t respond because in the meantime, the admin of that site put me back in the doghouse (a doghouse I should be freed from today, in principle, after a month in their dungeon for dissent. 😄) If we rent a night’s stay and not 24 hours, then we’re not renting a room starting at 3–4 PM. Because the night, for me and elsewhere, starts at 9 PM and ends at 7–8 AM. Personally, I get what I want without raising my voice, but by always going to the "higher-up" in the hotel’s hierarchy. Plus, these days, with reviews you can leave everywhere online, I think it’s a plus for a hotel that accepts my request—because obviously, I’ll rate them well. As for housekeeping staff, a good tip to thank them is never too much for me. That’s what real customer service is all about. 😉
Christine
AT Attila Globetrotter ·
How do you expect hotels to succeed in charging for early or late check-in if they offer the same thing for free?😄

I think it's like everything else—hoteliers offer teaser prices and then try to make up the margin on extra services. Soon, luggage storage will be paid, and pool access on the last day too...

There’s also the housekeeping issue. A room rented for 24 hours could never be cleaned. Plus, some hotels don’t have their own housekeeping staff. They hire outsourcing companies per room, which doesn’t help with flexibility.

Here’s a link for the hotelier’s point of view.

If the hours don’t suit you, they’re clearly stated. Just look elsewhere—like with everything. (Some hotels offer free early check-in and late check-out to attract guests and get good reviews.)

What annoys me the most is when they’re not respected—the guest arrives within the time slot, but the room isn’t ready because the hotel allowed a paid or free late check-out...

I also find the maximum check-in time really frustrating. A self-service kiosk could easily be installed. Or codes given in advance. I totally get that hoteliers can’t provide a physical welcome—it’s expensive, and employees won’t work for free just to please guests.🤪

Besides, it’s easier to ask for an arrangement in the off-season, if you’re staying a while, if you’re friendly, if you give advance notice, or if you have a loyalty card, etc. If you arrive ready to jump down the receptionist’s throat, not only will you get nothing, but you’ll also be given the worst room...

Finally, I feel like the time slots have been adjusted to better match checkout times. Noon is becoming the norm, whereas before it was more like 10 AM.

A mirror discussion here.
Ponts du monde : concours de photos amical de juillet 2026 Rubrique Jeux Voyages C'est le moment de poster vos meilleurs clichés !
JO Jojoone1 Globetrotter ·
Hi Christine,

I’d have a hard time disagreeing with you. Especially when guests check out between 8 and 10 in the morning—what justification is there for making the room available only around 2 PM?

Things haven’t improved with the inflation surge in recent years, leading to significantly higher prices while service quality often drops compared to before.

There’s also plenty to say about the upkeep of pools and their furniture in some countries.

What’s particularly frustrating to me is the lack of rule enforcement when it *should* happen. In Asia, for example, you can complain all you want if people swim fully clothed in the pool or make a racket in their room or hallway at any hour of the day or night. But suddenly, no one’s around to enforce the rules...
« Tout le monde s'interroge sur comment laisser une meilleure planète à nos enfants, mais on devrait plutôt penser à laisser de meilleurs enfants pour notre planète. » Clint Eastwood
MA Manondugard Regular ·
Hi Christine,

I’d have a hard time disagreeing with you. Especially when guests check out between 8 and 10 in the morning—what justification is there for making the room available only around 2 PM?

Things haven’t improved with the inflation surge in recent years, leading to significantly higher prices with service that’s often less quality than before.

There’s also a lot to say about the upkeep of pools and their furniture in some countries.

What’s particularly frustrating to me is the lack of enforcement of rules when it’s actually needed. In Asia, for example, you can complain all you want if people swim fully clothed in the pool or make a racket in their rooms or hallways at all hours of the day or night. But in those cases, no one’s around to enforce the rules...

Some people here, as you can see, talk about confronting the receptionist (even though I said the opposite). They twist my words to make me look wrong . And since I always ask to speak to the manager when the receptionist refuses, what does it cost them to make a quick call to the floors and ask the staff which rooms are ready? Nothing!
Christine
DJ Djackx67 Veteran ·
The main thing is that "calling to ask which room is ready"—10 years ago, that was natural, normal. Today, it’s seen as something incredible.....
MA Manondugard Regular ·
The main thing is that "calling to ask which room is ready"—10 years ago, that was natural, normal. Today, it’s seen as something incredible...

Just as incredible for people when I meet friendly faces and talk to them (many are very surprised) 😄 One day I’ll try barking 😆 😆
Christine
AT Attila Globetrotter ·
What justification can be given for only making the room available around 2 p.m.?

Well, like I wrote:

Selling an early check-in...

Savings on housekeeping staff: if you hire from noon to 2 p.m. to only pay people for 2 hours, you can’t give a room at 11 a.m. if the hotel was full.

Everyone’s cutting corners—hotel owners and their guests alike.

You’ve got to see it like a low-cost flight.

You buy the right to sleep for one night. Then the extras get added on...

Why, by the way, are we now being asked more and more often for our arrival time?

If no one’s expected, there’s no need for staff. If someone says they’ll arrive at 8 p.m., the hotel owner knows they can sell a late check-out for that room.

It’s mostly about the money in the end.
Ponts du monde : concours de photos amical de juillet 2026 Rubrique Jeux Voyages C'est le moment de poster vos meilleurs clichés !
MA Manondugard Regular ·
Hello, For motorhome owners, it's even worse. Thinking they're choosing a way to travel that means total freedom (freedom that, at the time of purchase, costs them an arm and a leg or the price of a modest house) 😵 And in the end, they can hardly park anywhere unless they keep paying over and over. Personally, if I had one—which won’t be happening anytime soon—I’d scout out good spots during the day, even if it means backing up a bit down a forest path or track, and I’d return at dusk when it’s apéritif time for the so-called forces of order. 😏 Clearly, they’re treated like outcasts almost everywhere in many countries. Yet they spend money—just to do their shopping where they’ve chosen to go, a few paid visits, some touristy knick-knacks, and sometimes a restaurant or two. The most "obedient" ones end up paying for a spot in some awful parking lot or a camping—concentration-camp-style campground. 😏 I delight in realizing every day that my life is far from that of others, and that I’ll never accept all these rules as long as I can help it. Long live freedom, and that’s been the case since my teenage years 🤘
Christine
MA Mathews Globetrotter ·
Whose fault is it?? Everyone who complies without a fuss while you pay full price everywhere. What used to be normal (the service provided) has become the exception.

Hey, if every hotel you set foot in for the night gives you, let’s say, mediocre service, it’s because the hotel staff is underpaid. If you pay for a room in a bungalow in Phuket for not even 30 €, how much do you think the housekeeper gets paid? Peanuts. Do the math: subtract taxes, the cost of running the place, staff expenses—there’s not much left. If you want a warm welcome and real hotel service, then you’ve got to go to big five-star hotels :)
MA Manondugard Regular ·
Whose fault is it?? Everyone who complies without a fuss while you’re paying full price everywhere. What used to be normal (the service provided) has become the exception.

Hey, if in every hotel where you set foot to spend the night, the welcome is, let’s say, mediocre, it’s because the hotel staff is underpaid. If you pay for a room in a bungalow in Phuket for not even 30 €, how much do you think the housekeeper gets paid? Peanuts. Do the math: subtract taxes, the cost of making the place profitable, staff expenses—there’s not much left. If you want a warm welcome and real hotel service, then you’ve got to go to big five-star hotels 🙂

Hey. Totally disagree, and I mean *totally* disagree 😏 First, the more stars a hotel has, the more bored I get. And the fewer stars—or none at all—the more smiles I see everywhere 🤗 (and services that aren’t even seen as such by the staff, who think it’s normal to help). And in turn, I generously tip those girls who didn’t even expect it, because their kindness is so spontaneous—something I don’t find elsewhere, especially among the rich who are used to tips 😄
Christine
JO Jojoone1 Globetrotter ·
I'm not sure that the lower-level staff are better paid in 5-star hotels.

Plus, I agree with Christine—less flashiness in 2- or 3-star places, and you feel more at ease. Though I have to say, I’m not used to real luxury.
« Tout le monde s'interroge sur comment laisser une meilleure planète à nos enfants, mais on devrait plutôt penser à laisser de meilleurs enfants pour notre planète. » Clint Eastwood
MA Mathews Globetrotter ·
And I think like Christine, less flashy stuff in 2 or 3-star places and you feel better. Okay, I’m not used to real luxury, I have to say.

Well, it’s up to you or Manon Du Gard to go for 5-star hotels or not—it’s your call. Don’t kid yourself, as Attila put it so well: in hotels of all categories, there’ll be more paid extras.
MA Manondugard Regular ·
I think like Christine, less flashy in the 2 or 3-star places and you feel better. Well, I wasn’t used to luxury, I must say.

however, it’s up to you or Manon Du Gard to go for 5-star hotels or not—it’s your call. Don’t kid yourself, as Attila rightly points out, in hotels of all categories, there’ll be more paid options.

Oh, but I was talking about no-star hotels (a real dump, you know?)—that’s where I met the most cheerful girls working 15-hour days, 7 days a week, and I’d drag them out partying because they didn’t have a penny. Otherwise, I’d also stay in 4-star hotels (no choice) with that bloody agency that fired me—and good riddance, I say. 😂
Christine
SE Sebastoudu31 Regular ·
you used to work at a travel agency....
MA Manondugard Regular ·
you used to work in a travel agency....

Not at all. Among other reasons, because I’m not going to spill my professional life here—I voluntarily left my job on my 45th birthday (since then, I’ve been chilling and traveling). I managed a ranch in the Camargue focused on equestrian tourism (trail rides and horseback trips through entirely private, wild expanses) 😄
Christine
SE Sebastoudu31 Regular ·
you used to work in a travel agency....

Not at all. Among other reasons, because I’m not going to spill my professional life here—I voluntarily left on my 45th birthday (since then, I’ve been goofing off and traveling). I managed a ranch in the Camargue focused on equestrian tourism (trail rides and horseback excursions through entirely private, wild expanses) 😄

and you’re absolutely right to make the most of it...
MA Manondugard Regular ·
You used to work in a travel agency....

Not at all. Among other reasons, because I’m not going to lay out my professional life here—I voluntarily left on my 45th birthday (since then, I’ve been goofing off and traveling). I managed a ranch in Camargue focused on equestrian tourism (trail rides and horseback outings in completely private, wild expanses) 😁

And you’re absolutely right to take advantage of it...

It’s a lifestyle choice and a deep reflection on what retirement at 60–65 looks like when, 10 years later, you’re either dead or in a sorry state. That wasn’t for me at all. And since in France we’re lucky enough to benefit from the system while staying within the rules, why not live this way—a way that, with a little savings, lets you enjoy a pretty good life without being rich? Still, in the early days of my decision, I had to watch my spending daily and buy a modest house (when I see others taking out 20-year mortgages for houses they’ll later find too big) 😂
Christine
AT Attila Globetrotter ·
I’m not sure that the lower-level staff are better paid in 5-star hotels.

It depends on where, it depends on who...

A concierge in a luxury hotel can make up to 50,000 € gross per year (not including tips...)

Less flashy in 2 or 3-star hotels and you feel better.

True luxury is silence, charm, and location.

You can find that in a 2-star hotel, but also in a 5-star one.

Generally, though—and in certain countries—you’re more likely to have a clean room that’s not depressing and properly equipped (a good bed, a functioning bathroom, sheets that aren’t patched, toilets that aren’t squat-style and aren’t clogged) if the hotel has a few stars...

I once took an entire trip in India staying in dives—I ended up throwing myself into the Ganges before the trip was over...
Ponts du monde : concours de photos amical de juillet 2026 Rubrique Jeux Voyages C'est le moment de poster vos meilleurs clichés !
MA Mathews Globetrotter ·
Oh, but I was talking about a no-star hotel (a real dive, you know?) and that’s where I met the most cheerful girls

hmmm, be careful what you write—this kind of hotel does exist in Germany, I think, and in Switzerland too. You know what I mean, woof woof 😛 I won’t draw you a picture; it might make a lot of people uncomfortable. And yeah, places like that existed in France too, back in the day. And the room service there costs a fortune. No, I’m out =>

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