Cancellation of two flights with no rebooking options offered, even though rebooking is possible on the same dates with comparable travel times. Yet Lufthansa claims no rebooking is possible;
To get a refund for a flight canceled by the airline (well after the Covid crisis), you have to take legal action! A refund request was properly submitted, but Lufthansa hasn’t responded.
Lufthansa’s lawyer admitted in court that the refund request is valid and that the airline is willing to refund. But over a year later, the refund still hasn’t been issued! Clearly, Lufthansa prefers to wait for a court ruling, which is a sure thing given their own lawyer’s statement;
After a phone call initiated by the passenger, rebooking was agreed upon by both parties—only for Lufthansa to cancel it immediately without offering any alternative rebooking.
In a follow-up call initiated by the passenger, Lufthansa proposed a rebooking with a travel time of 31 hours instead of 21, even though faster rebooking options with comparable travel times exist.
The proposed 31-hour rebooking includes a nighttime layover of over 12 hours with no hotel or transportation coverage;
For the first rebooking that both parties agreed on (but Lufthansa immediately canceled), they refused to cover ground transportation from the arrival airport to the originally planned airport;
Refusal of other "prompt" rebooking options, even though they were available and proposed by the passenger;
Ongoing legal case: https://retardimportantavion.wordpress.com/2024/10/23/lufthansa-championne-du-refus-des-droits-des-passagers/ 2 Best regards,
