Hi, I know this topic has already been discussed, but in a rush, I booked a flight ticket with my married name (on my passport it’s noted as "married name X"). I’m flying with Oman Air, but since I booked through Expedia, they refuse to change it to my maiden name. Can I still travel? I’m really panicking!

Hi, I booked flight tickets with Turkish Airlines 15 days ago for a round-trip for 4 people to Thailand in August 2026. On my reservation, I only included my married name, but on my passport, my maiden name appears along with my married name. I only noted one first name—I didn’t include my second or third first name. For my husband and children, I only included their first first name. I called Turkish Airlines a few days ago as a precaution, and they were very helpful, guiding me through the process of adding a comment to request the modification with scanned passports. They confirmed it would be free of charge. Today, I received a response from TK saying I need to buy new tickets with the required changes and then provide them with the new reservation details to be reimbursed for the initially purchased tickets. I called Turkish Airlines again, and they advised me to file a complaint using the initial comment I made. I did that tonight, explaining that I made these requests as a precaution—I fly every year and have never included my maiden name or other first names on my reservations, and it’s never been an issue. Plus, I can’t afford to pay for new tickets since prices have skyrocketed (+1000 € for 4 people). I’m really worried and anxious about this situation. We’ve been saving for a while to afford this trip, and I hope it gets resolved favorably. Have any of you experienced similar issues or situations like this? If so, how did it go at the airport? Thanks in advance for your help

Hi there,

Hi, I just bought a flight ticket on eDreams. My account was debited, but I haven’t received the tickets. I checked my spam folder, but no luck. Could you provide me with a contact number or a link to their site so I can file a complaint? Alternatively, if anyone has a solution, I’d be interested in getting a refund. I contacted my bank, but since the amount has already been debited, what can they do? Thanks in advance!

Hi there, I bought a ticket for a flight from Toulouse to Mauritius through the Go to Gate agency. The flight leaves Toulouse with Air France, then has a layover in Paris before continuing to Mauritius with Air Mauritius. Unfortunately, I made a typo in my partner’s name. The travel agency won’t correct it, even though Air Mauritius doesn’t see a problem—but they won’t send an email to authorize the change either. They say it’s up to Go to Gate to handle it. Just so you know, the airline can’t modify the name themselves; according to them, it’s Go to Gate’s responsibility to make the change.

What should I do? Thanks so much!

Hi, I’m reaching out to the community because I can’t find the answer to my question. I’d like to book a flight from Barcelona to Singapore, then from Singapore to Bali with Singapore Airlines. When transferring from Singapore to Bali, does the airline handle the baggage transfer between the two flights? Or do we have to collect our luggage, go through security again, check in, etc.?

Thanks in advance for your replies.

Hi, Lufthansa is really pushing it:

Cancellation of two flights with no rebooking options offered, even though rebooking is possible on the same dates with comparable travel times. Yet Lufthansa claims no rebooking is possible;

To get a refund for a flight canceled by the airline (well after the Covid crisis), you have to take legal action! A refund request was properly submitted, but Lufthansa hasn’t responded.

Lufthansa’s lawyer admitted in court that the refund request is valid and that the airline is willing to refund. But over a year later, the refund still hasn’t been issued! Clearly, Lufthansa prefers to wait for a court ruling, which is a sure thing given their own lawyer’s statement;

After a phone call initiated by the passenger, rebooking was agreed upon by both parties—only for Lufthansa to cancel it immediately without offering any alternative rebooking.

In a follow-up call initiated by the passenger, Lufthansa proposed a rebooking with a travel time of 31 hours instead of 21, even though faster rebooking options with comparable travel times exist.

The proposed 31-hour rebooking includes a nighttime layover of over 12 hours with no hotel or transportation coverage;

For the first rebooking that both parties agreed on (but Lufthansa immediately canceled), they refused to cover ground transportation from the arrival airport to the originally planned airport;

Refusal of other "prompt" rebooking options, even though they were available and proposed by the passenger;

Ongoing legal case: https://retardimportantavion.wordpress.com/2024/10/23/lufthansa-championne-du-refus-des-droits-des-passagers/ 2 Best regards,

Hi there,

My daughter, wife, and I are starting to plan a two-week trip to Japan for... April 2026. My wife wants us to really treat ourselves, so we’re considering business class (we usually fly premium economy or even economy). Since we’re departing from Paris and want a direct flight, we have three options: JAL, ANA, or Air France.

I’ve flown Air France in business quite a bit for work, and I do find it very comfortable. But I wonder if I’m just defaulting to a national bias—maybe the other two airlines have advantages I’m not considering.

If I’m looking at criteria like: - Comfort (especially for sleeping) - Meals - Entertainment

Any advice? Personal experiences? Have any of the three airlines updated their business class on this route recently?

Thanks! !

Hi there, we’re looking at a flight from Montreal to Zurich, then Zurich to Brussels (final destination). There are two couples and two kids in our group, and the layover is listed as 50 minutes. I wanted to check if this is doable before booking...

Hi,

We’re planning a trip to Santa Cruz de la Sierra with our pets. We’ve seen a lot of really negative reviews about BOA and AirEuropa, but it looks like the options are limited.

So, I’m looking for recent firsthand experiences with these two airlines—especially if you’ve traveled with animals.

Thanks so much!

Hi everyone!

I have a question about organizing my entry into India.

I have a flight from Paris to Delhi, then Delhi to Leh. Both flights are part of the same booking with Air India, so they handle baggage transfer. I have a 20-hour layover in Delhi and I’d like to leave the airport to sleep at a hotel. Is that possible?

Also, for the e-visa, Leh airport isn’t available as an entry point. I was planning to list Delhi as my entry point and go through immigration there. But since I’ve been to India before, I remember that re-entering the airport can be tricky... Plus, I’ll be "leaving" my luggage behind during that time. I’m not sure if that’s okay.

Does this seem doable to you?

I’ve been to India twice before, but I’ve never been in this situation!

Thanks in advance for your feedback!

Laura

Hi, I’m flying Melbourne/Jakarta with Singapore Airlines, arriving at 6 PM, then switching to Turkish Airlines, departing at 9 PM. Do you think I’ll have enough time for my connection, including customs, collecting and re-checking my baggage?

Thanks in advance

Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight. I booked my ticket. I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?). Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket? Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.

Thanks in advance!

Hi there,

I can't seem to find flights between the Cape Verde islands on the airline's website. No matter the date or route, I always get the same response: "no flights on this date." See the photo. Would anyone have an explanation? Surely not all flights are fully booked in July?

Best, Thierry

Hi everyone, I'm heading to Namibia next May. I'm planning to take a first flight from Paris to Johannesburg with Air France, departing at 11:20 PM and arriving at 11:05 AM in Johannesburg. Then a second flight from Johannesburg to Windhoek at 3:25 PM with South African Airways. Four hours between the two flights seems enough to catch my connection, but a friend told me I should maybe take the 5:30 PM flight instead because I need to go through immigration, collect my luggage, and check in again. Apparently, I have to do this because I bought the two tickets separately (it's actually much cheaper). What do you think? Also, in terms of South African airlines, which one do you think is the most reliable between South African Airways and Airlink? Thanks for your advice!!

Hi everyone, We’re going on a Nile cruise. My question: We’re taking off from Brussels Airport to land in Cairo. Then we have to catch a second flight to Luxor. How does that work—do we pick up our luggage, do we have to exit and then re-enter the airport? Thanks for your help, tips, and advice, etc.…

Hi there, We’d like to visit Vietnam during the visa exemption period (45 days), and our flight ticket is already booked. After that, we plan to head to Cambodia via the fast boat from Chau Doc and return to Belgium from Cambodia. I don’t think we can buy the boat ticket from here. Do you think this is doable? I’m worried about potential issues at boarding in Brussels if I don’t have proof of leaving Vietnam after the 45 days. Thanks for your advice!

Hello, We're heading to Peru at the end of July 2026 for 18 days. We're a couple with two teenagers aged 14 and 16. I'm considering booking our Paris - Lima - Paris flight with AVIANCA because the fare is very competitive compared to other airlines. The return trip would include a 15h30 stopover in Bogota, with the idea of spending the night in a hotel near the airport to catch the 1:30 PM flight the next day. The arrival and departure times in Bogota work well. Have any of you already flown with AVIANCA on a Paris - Lima route? What was your experience with this airline? Thanks in advance for sharing your thoughts. I'm hesitant to book with them, but the price difference with the cheapest alternative (Air France) is 1500 €, which is significant... thanks for your help! !

Hi there,

When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.

Hi there,

This afternoon I had a flight at 5:10 PM to Amsterdam from Nice (final destination: Berlin). I arrived at the airport a little before 3:00 PM and saw that the flight was now leaving at 6:30 PM. I went to the counter to point out that I wouldn’t have time to make my connection, and they told me I’d be spending the night in Amsterdam.

When the agent checked her computer, she saw that I’d been put on a flight with another airline and asked if I hadn’t received an email.

In the end, I had to change terminals and leave at 7:05 PM with Swiss Airlines, then Air Baltic.

Just to clarify, I checked in less than 24 hours ago for both KLM flights (Nice-Amsterdam and Amsterdam-Berlin) where I had seats assigned. I checked my emails carefully, and I was never notified!

Luckily, the Swiss Airlines flight left later—otherwise, at 3:00 PM, I wouldn’t have had time to check in (I have a checked bag), and I don’t know how I would’ve proven I never got an email. Also, thankfully, I went to the counter much earlier than planned for the 6:30 PM departure.

In the end, I was lucky because with KLM, I would’ve lost a whole day. And it’s a good thing I always travel for at least two full weeks because I’ve often lost a day due to delays—I wouldn’t do that for a week or a weekend getaway...

This is the first time this has happened to me, but there’s a first time for everything!

CUSCO-LA PAZ FLIGHT Hi, I’d like to fly from Cusco to LA PAZ (to save time… so I don’t want to deal with a canceled flight). Any feedback on Avianca? (It’s the only direct flight I’ve found.) Thanks

Hi, I’m planning a trip to Australia—Paris to Melbourne. I’m flying with Etihad and have a 1-hour connection in Abu Dhabi. Does that seem doable to you? Thanks for your feedback and experiences!

I booked a flight to Dubai on Expedia with my married name instead of my maiden name, with Emirates. I sent a form to Expedia to correct it, I called them several times, and they keep passing me around without fixing my name. On my passport, it shows my maiden name (ép. ...). Do you think it’ll be okay?

Hi,

Icelandic airline Fly Play has ceased all operations with immediate effect. 400 employees were laid off this morning, all flights have of course been canceled, and thousands of passengers are left without solutions. It operated flights to several European countries and the USA, including France from Paris Charles de Gaulle :(

Hi Community,

I'm having trouble booking a domestic flight from Jakarta to Tual for September on Lion Air's website. The site keeps glitching. When I use a comparison site, the flight shows up just fine. I'd prefer to book directly on their site rather than through a comparator. Is anyone else running into this issue right now?

Thanks!!!!

Hi, I need your help because I’m stuck. I booked 6 flight tickets to Palermo on August 6th through the Lastminute site. The flight is operated by Air France, and I just realized my name is wrong. I immediately contacted Air France, who told me it’s up to Lastminute to make the change, but they say it’s Air France’s responsibility. I’m really anxious because I’m traveling with my two kids. Can you help me? Thanks

Hi there, I’d like to know if it’s possible to catch a 9:00 AM flight to Lombok with Air Asia after landing in Kuala Lumpur at 6:10 AM from Paris with Malaysia Airlines (we don’t have checked baggage, but our tickets are separate, so we’ll need to go through immigration). Same question for the return: arriving in Kuala Lumpur at 9:20 PM from Lombok and departing for Paris at 11:40 PM. I’ve read that the two airlines are in different terminals at the airport. The other option is to take flights with a 7- to 8-hour layover. What do you think is better? Thanks!

hi everyone, what's the cheapest flight ticket to fly from Paris to Madagascar in July or August? thanks for your help

Hi there,

I’m starting this thread to ask for your advice on a tricky situation I recently ran into. Maybe you’ve been through something similar?

After booking my tickets for this summer, I realized I never received an email, payment confirmation, or reservation number (well, the number did appear on the page after payment, but I didn’t write it down, assuming I’d get it in the confirmation email that usually arrives right after). Even though I was charged, I have no other proof of purchase since I don’t have anything to back it up...

At the time, I wasn’t too worried—email delays had happened to me before. Worst case, I’d get it an hour later.

Except after a full day, I still hadn’t received anything, and the reservation still doesn’t show up in my personal account on the airline’s website.

What should I do?

I contacted support via message: still no reply (and they guarantee a response within two hours). I called them, but no one picked up (and on top of that, I was charged 7.5 € for 15 minutes on hold). Now I’m starting to lose my patience...

Has this ever happened to you?

Thanks in advance,

On February 19, 2025, we traveled on Cathay Pacific flight CX702, which was supposed to take us from Bangkok to Paris Charles de Gaulle, with a transfer via their Hong Kong hub.

The departure from Bangkok was scheduled for 7:15 PM, with an arrival in Hong Kong at 11:05 PM local time.

The layover was supposed to last 1 hour and 10 minutes, and we were due to take off for Paris on flight CX261 at 12:15 AM, with a scheduled arrival at CDG at 7:35 AM local time.

From Bangkok, flight CX702 took off over an hour late. The scraps of information provided didn’t give us any real idea of the reason for the delay or whether we’d make our connection in Hong Kong on flight CX261.

Then, on the plane, the CX702 crew couldn’t tell us anything about the connection or confirm that our luggage would be transferred to Paris (we were pretty worried, as our bags contained research materials and results).

Upon arrival in Hong Kong, we were immediately told—without any explanation—that we wouldn’t be taking flight CX261!

The staff then rushed us through the airport corridors, past Chinese police checks, after handing us two non-regulation flight tickets for CX289 to Frankfurt instead of Paris.

These tickets were scribbled in ballpoint pen, with a departure time that had already passed and no gate information.

The plane took off on February 20, 2025, well after the scheduled 12:15 AM departure. We landed in Frankfurt around 7:00 AM local time.

From there, after going through additional security checks and completely exhausted from the journey, we had to walk through Frankfurt Airport’s endless corridors—only to find out we’d been dropped off at the opposite end from the gate for flights to CDG.

Not to mention, when we reached gate A01, we were told we had to backtrack to gate A24. And as if that wasn’t enough after 15 hours of travel, the gate changed again without any announcement or email.

You’d think Cathay Pacific’s management would know how long these walks are...

In the end, we arrived at Paris CDG at 1:30 PM—six hours later than scheduled, with an extra layover in Frankfurt.

Discussion: Cathay Pacific informed us via email on February 19—while we were already in the air—that our connection had been canceled for "commercial and operational reasons."

Yet, the plane for flight CX289 was full of passengers, so there was no reason the original flight CX261 couldn’t have been delayed. We concluded we were victims of overbooking—without being told!

Especially since the rerouting to Frankfurt seemed well-rehearsed...

Regarding the overbooking, our tickets were flexible, and we paid an extra 220 € for that.

We should *never* have been overbooked!!!

I also want to let other travelers know that Cathay Pacific initially told us via email that our delayed arrival in Paris would be at 10:30 AM instead of 7:35 AM.

We immediately arranged for colleagues in Paris to pick us up at that time.

Except the arrival time was changed *again* to 1:30 PM. And by then, we couldn’t get home before the evening of February 21, with all the extra costs that entailed.

Back in Frankfurt, we were stuck waiting from 7:00 AM to 12:15 PM on some of the most uncomfortable seats, with no refreshments, snacks, or assistance—right in the middle of the constant flow of travelers heading for short- and medium-haul flights. The least they could’ve done was let us into the international lounge, which would’ve been far more suitable for exhausted, freezing travelers. Right?

On this point, European law states that if an airline fails in its obligations, passengers can claim full compensation for material and moral damages without a cap. Moral damages can also be compensated (CJEU, October 13, 2011, case C-83/10).

And whether Cathay Pacific’s management likes it or not, commercial or technical issues causing flight cancellations or delays *do not* count as "extraordinary circumstances" that would exempt the airline from liability (CJEU ruling, November 19, 2009).

Most importantly, due to the over 6-hour delay and the distance between the departure airport and CDG, we should have been compensated at least 600 € per passenger under European law (Article 7 of Regulation (EC) 261/2004).

But that’s not possible because Cathay Pacific refuses to comply with European legislation guaranteeing compensation for travelers affected by such delays.

To bypass passenger rights, Cathay Pacific evades responsibility by claiming that, as a Chinese company headquartered in Hong Kong, it isn’t bound by European laws.

Yet that doesn’t stop them from enjoying commercial advantages by operating a French subsidiary for passenger transport, registered in the trade register and based in Neuilly-sur-Seine.

So it *is* subject to European law!!!

Air travelers are thus victims of Cathay Pacific’s strategies to circumvent European law...

In our case, we had to endure the cancellation of our access to flight CX261, an imposed layover in Frankfurt, no minimal assistance during the 5-hour wait in Germany, a delay of over 6 hours upon arrival, and the costs of an extra day to get home.

And as if that weren’t enough, we also suffered moral and financial damages due to the airline’s blatant disregard for its customers!

The fact is, Cathay Pacific and its executives subjected us to these damages because of an overbooking policy hidden from customers. We weren’t informed of our rights, the reasons for the delay or rerouting, or given any assistance during the imposed layover. We weren’t even refunded the extra we paid for flexible tickets—what was the point of that when overbooking was clearly planned?

And on top of it all, they excluded us from European law, which would’ve allowed us to be compensated 600 € each for the delay—totaling 1,200 €.

We wrote three times by registered mail with acknowledgment of receipt to Cathay Pacific’s Group CEO, the France Regional Director, and the head of the French-registered subsidiary.

No response—except an email refusing to comply with European legislation!

Given this policy of circumventing European law and passenger protections, Cathay Pacific’s online and in-agency flight offers *must* clearly inform customers that in case of delays, cancellations, or rerouting, they won’t be compensated by the Chinese airline!!!

Hi, after a flight delayed by more than 24 hours, can I file a compensation claim with the airline (where they told me they’re in financial trouble!) and at the same time with a specialized compensation claim website?