Compte rendu de voyage Santa Ana - San Fransisco avec Virgin America en classe économique
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Compte rendu de voyage Santa Ana - San Fransisco avec Virgin America en classe économique

by Slasherfun

in Topics › Airlines

This discussion is in French, the community’s main language.

Original post
SL
Slasherfun
Globetrotter7,750 posts
Petit TR sur cette compagnie trop peu connue qu'est Virgin America 🙂 (edit : la modération ne semble pas apprécier les mots anglais en titre, donc TR correspond à "Trip Report")

Blabla d'introduction : Virgin America, compagnie low-cost du groupe Virgin, fondée il y a deux ans. C'est une compagnie américaine comme le veut la loi américaine. Flotte composée d'A319 et d'A320 neufs, hub principal à SFO (San Francisco), hub secondaire à LAX (Los Angeles), elle dessert également SNA (John Wayne / Orange County / Santa Ana), SEA (Seattle), JFK (New York - Kennedy), LAS (Las Vegas), IAD (Washington Dulles), BOS (Boston Logan), SAN (San Diego), et bientôt FLL (Fort Lauderdale).

Résa : VX801 le 5/9, VX814 le 6/9. Prix par personne : 115$ TTC en "main cabin" (classe éco). Réservation en ligne sur le site compagnie, rapide, facile, choix de siège dès la réservation possible sur l'ensemble de la cabine à l'exception de la rangée 4 et d'une partie des rangées 25/26.

VX801 : Embarquement prévu à 6h15, départ de la porte à 6h45, décollage à 7h05.

SNA est un petit aéroport (deux terminaux, une quinzaine de portes d'embarquement). Arrivée à 5h30, enregistrement au comptoir où il n'y a pas de file d'attente (possibilité également de le faire en ligne mais pas d'imprimante sous la main, ou sur des écrans tactiles devant les comptoirs). Nous sommes 2 sur une résa + 1 sur une autre, l'agent au sol nous propose les places 4ABC pour que nous soyons ensemble. Pas de bagages en soute (15$ le premier), formalité expédiée en une minute. Passage des contrôles de sécurité sans encombre, et attente porte 14. L'appareil (N529VA "Moodlights, camera, action", un A319) est là depuis la veille au soir.

À 5h45, l'agent d'escale se présente, indique que l'embarquement commencera à 6h, et rappelle que des casques audio sont en vente au prix de 2$ (choix des couleurs). Il propose aussi des places en "main cabin select" (1ère rangée + sorties de secours, avec nourriture gratuite) pour 25$, et en "first class" pour 50$. L'embarquement se fait en 7 groupes : first class d'abord, puis groupes A à F qui correspondent à la rangée du siège (dernières rangées = A, premières = F). Embarquement sans cohue, accueil dans l'appareil par une douce lumière violette, deux PNC et... le CdB, café à la main. Petit coup d'oeil dans le cockpit, et le CdB de dire "tu peux rentrer si tu veux !". Petit tour rapide donc, et découverte du siège, un récaro en cuir (ou simili cuir ?), avec appuie-tête. Place pour les jambes fort confortable. Bon point : l'IFE est activé au sol, nous y reviendrons après. Porte fermée à 6h37, 15 avions sont prévus au décollage à 6h45 (eh oui, fin du couvre feu nocturne), vidéo de sécurité bien sympathique, et décollage à 7h01.

L'IFE donc : baptisé RED et fonctionnant sous Linux, il propose gratuitement de regarder une vingtaine de chaines TV en direct gratuitement (et d'autres payantes), une sélection d'une cinquantaine de films (pour la plupart payants), des vidéoclips gratuits, une sélection (gratuite) de 3000 MP3 d'environ 250 artistes, de tchatter avec ses voisins, de jouer à une quinzaine de jeux gratuitement, parfois en réseau avec les autres sièges (dont Doom, l'original), de commander boissons (gratuites) et nourriture (payante mais à un tarif raisonnable), de gérer le contrôle parental de l'IFE de ses enfants, de suivre la position de l'avion sur fond déplaçable/zoomable Google Maps (seul la carto USA est dispo de manière précise)... Ouf, je crois avoir rien oublié 😎 Test également du WiFi en vol (également accessible via la prise RJ45 du siège) : 10$ (certes), connexion rapide (200ko/s en download), pas de coupure intempestive, bref rien à redire sur ce point.

Les PNC font un service de boissons + nourriture (toujours payante pour cette dernière) au milieu du vol.

Atterrissage à 8h14 (prévu 8h12à, arrivée en porte A3 (terminal international) à 8h19 (prévu 8h30, ça fait une belle marge), et sortie rapide de l'aéroport.

VX814 : Embarquement prévu à 19h45, départ de la porte à 20h15, décollage à 20h22.

Arrivée au terminal international de SFO à 18h45, enregistrement au comptoir où encore personne n'attend, là encore, une minute au total. Passage de la sécurité un peu plus long, avec passage aléatoire par le nouveau scanner aux rayons X à la place du traditionnel portique : on se tient debout, les mains en l'air, les coudes écartés, une partie de la machine pivote autour de soi, on sort, et on attend les résultats du scan communiqués par un opérateur que l'on ne voit pas et qui ne nous voit pas (communication par talkie-walkie avec l'agent TSA sur place). RAS, on peut donc récupérer le sac et les chaussures qui avaient pendant ce temps passé leurs rayons X classiques. Attente en porte A1, où l'appareil (N530VA "Gogo Dancer", un A319) vient d'arriver de Seattle.

La porte A1 comporte en fait deux passerelles : un vol ira vers LAX, l'autre vers SNA. À 19h15, l'agent au sol se présente, et présente également ses deux collègues, chacun en charge d'un des deux vols. Là encore, des places en main cabin select et en first class sont dispo, de même que les écouteurs. Afin que personne ne se plante de porte, excellente "animation" de l'agent d'escale principal : intervention "votre attention svp, quelqu'un peut-il me dire à qui est ce sac ?". Forcément tout le monde regarde, cherche le fameux sac, et l'agent enchaîne "bon maintenant que j'ai votre attention, j'en profite pour vous réexpliquer qu'il y a deux vols ce soir à cette porte" etc. Petit jeu rapide "ceux qui vont à LAX levez la main ! Vous prenez la porte ?" -> gauche ! "et ceux qui vont à SNA levez la main, vous prenez la porte ?" -> droite! Tout le monde à compris, génial ^^

Embarquement à 19h45, toujours par groupe, pas de CdB à l'accueil cette fois mais toujours les PNC et la douce lumière violette. Il manque un passager qui a finalement été retrouvé (ou pas), départ de la porte à 20h10, pas mal de vent donc utilisation d'une autre piste qu'à l'habitude d'où un roulage un peu plus long. Pendant le roulage, le chef de cabine présente son équipe, et un des PNC explique que c'est le premier vol du chef de cabine sous cette fonction, et donc petite surprise musicale à l'attention du chef de cabine, les passagers tapent dans les mains, le chef de cabine vient danser dans l'allée centrale, bref bonne ambiance 😎. Toujours la vidéo de sécurité bien sympa, et décollage à 20h25.

Même IFE qu'au retour, toujours aussi sympa, même service, même siège, rien de nouveau sur ce point.

Atterrissage à 21h27 (prévu 29), en porte à 21h35 (prévu 45). débarquement rapide, fin du voyage.

En résumé + tarifs (80€ A/R pour un SNA/SFO, 80€ de + pour pousser jusqu'à JFK par exemple) + équipement de l'avion : siège, wifi, IFE, "wow" pour une low-cost + équipage, souriant, aimable, serviable, même en fin de journée, RAS + un programme de fidélité basé sur le prix du billet et non la distance/classe de résa. 1$ HT = 5 points, c'est clair à comprendre. - tarif wifi basé sur la durée théorique du vol et non sur la durée réelle. - films en VOD payants - IFE parfois instable, et manquant un peu d'ergonomie sur certains menus

Bref, si c'était à refaire, ce serait sans problème ! 😎
Contributions CC BY-SA
SP SpyderBon Veteran ·
Un tout grand merci pour ce compte rendu, j'avais déjà entendu du bien de cette compagnie, cela se confirme. A quand une telle compagnie en Europe ? 😇
LA Lancaster Veteran ·
Salut et merci beaucoup slasherfun pour ce TR bien frais! Beaucoup apprécié le style d'écriture clair, direct et précis. Je viens de passer quelques minutes bien sympa!
http://my.flightmemory.com/LancasterW
FÀ FàTahiti Veteran ·
Merci pour votre compte-rendu.Cette cie prend de l'importance et semble vouloir ouvrir de nouvelles routes. Leur produit affaires a l'air au top avec de vrais grands fauteuils et l'éco a l'air d'offrir un peu plus que les concurrents . Il est dommage que Virgin ait differentes appelations selon les pays et donc peu de synergies : Virgin blue, virgin pacific, virgin américa etc ...
SL Slasherfun Globetrotter ·
Cette cie prend de l'importance et semble vouloir ouvrir de nouvelles routes.

SFO - Vancouver serait à l'étude.

Il est dommage que Virgin ait differentes appelations selon les pays et donc peu de synergies : Virgin blue, virgin pacific, virgin américa etc ...

Lois anti monopole... 😕 Virgin America a déjà eu du mal à exister (bah oui pour opérer des vols intérieurs aux USA faut être une compagnie détenue à au moins 51% par des capitaux US). Ah oui, Virgin Pacific n'existe pas 😉
Contributions CC BY-SA
FÀ FàTahiti Veteran ·
BRAVO le libéralisme protectionniste américain .... pardonnez moi en effet sur le pacifique , nous avons pacific-blue et polynesian-blue et Virgin A , ce que je ne comprends pas les autres compagnies au monde n'ont pas décliné autant d'officines qui sément quand même la confusion...regrettable que BRANSON n'ait pas la volonté d'harmoniser tout cela . Pourquoi aussi alors que ses produits sont réputés , refuse t'il d'entrer dans une alliance un peu comme les compagnies arabes emirates , qatar ...? Branson négocie pour racheter BMI et éviter que BA ne remporte la mise .. Enfin pourquoi Virgin est restée cantonnée sur Londres? pas encore de pied en France ?pourquoi?
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I booked with Turkish Airlines (through an online agency) for a trip to South Korea.

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Bluff or not? Stay tuned....
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VoyageurL 3 months ago · Sopp784
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I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.

Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.

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Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!

Thanks so much! I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
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Kachalot 3 months ago
Booking flight tickets to Uzbekistan
Hi there, I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all. Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not? Thanks, and feel free to ask if you need any tips about the country!
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Fragap 3 months ago · Annieastrid
Passport and maiden name vs. married name (Lucky Air)
My wife bought a flight ticket (Lucky Air) under her Thai maiden name and was issued a Chinese visa on her new Thai passport but with her French married name (due to administrative requirements). She was denied boarding by the airline in Bangkok for the flight to Kunming—resulting in the loss of our round-trip flight tickets, including mine since we were traveling together—despite presenting both passports at the airline counter at the same time.
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Eric1965 4 months ago · Djalma
Avianca: opinions on long-haul flights to Chile
Hi there. I’m planning a trip to Chile, and the fares from the Colombian airline Avianca are really appealing. Way cheaper than Air France, for example. That said, the reviews I’ve seen online aren’t great. What do you think of this airline? Have any of you taken long-haul flights with Avianca? Thanks in advance for your replies. Eric
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ThierryBe 4 months ago · Ptitortue
Can't see domestic flights on the Cabo Verde Airlines website
Hi there,

I can't seem to find flights between the Cape Verde islands on the airline's website. No matter the date or route, I always get the same response: "no flights on this date." See the photo. Would anyone have an explanation? Surely not all flights are fully booked in July?

Best, Thierry
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Happy4as 4 months ago · FloAsie
Oman Air Refund
Hi there, I have a question... Has anyone managed to get a refund from Oman Air?

After a delayed flight, we missed our connecting flight to get home!! At midnight, the flight attendant booked us on a flight to Nice via Munich, even though we were in Munich and wanted to get back to Nice... Too tired from the trip, we didn’t notice the mistake!! The next day, of course, the booking wasn’t valid!! We had to pay again for the flight back to Nice... I’m really struggling!! I think they’re giving me the runaround!! I’ve sent several emails, tried Messenger and WhatsApp, but the only responses I get are: "We need to investigate!! We’ll get back to you in 15 days!!" It’s been over a month!!

I just sent a registered letter (LRAR) to their office at Paris Charles de Gaulle, which is still open!!

Do you have any other suggestions for me?

Thanks in advance for your help! Virginie
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Patrick91230 4 months ago · Tatra
Upcoming Jet Fuel Shortage in Vietnam and Sri Lanka
Hi! Sri Lanka has announced it could run out of fuel in the coming weeks if the Strait of Hormuz remains blocked. The government has implemented a mandatory four-day workweek to save oil, and there are long lines at gas stations due to fears of an early shortage. In Vietnam, the government has warned all airlines that flights will need to be reduced due to a lack of kerosene. The country imports two-thirds of its jet fuel from China and Thailand, but both countries have now banned exports out of fear of domestic shortages. The state is asking airlines to plan ahead and park aircraft to drastically reduce operations, starting with domestic flights and then international ones. International carriers will also need to cut back on their rotations. This will begin in the coming days. 🙁
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Lescaribous 4 months ago · Envallis
Long layover in Seoul (ICN): questions about free guided tours from the airport?
Hi there, I’ve got a long layover (about 10 hours) in Seoul on an upcoming trip. I arrive from Phnom Penh at 7:20 AM and depart for Montreal at 6:00 PM.

First question: Will my checked baggage be transferred automatically? I have a single ticket from KTI to YUL (Air Canada ticket—KTI-ICN operated by Asiana (codeshare) and ICN-YUL by Air Canada).

Second question: I saw it’s possible to join free guided tours (Airport Transit Tour). What do you think of this kind of service? And is my "actual" layover time (accounting for security checks, check-in, etc.) enough to do one of these tours?

Thanks in advance to everyone who chimes in on this!
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Tallahassee 4 months ago
Paris-Windhoek flight via Johannesburg: connection time
Hi everyone, I'm heading to Namibia next May. I'm planning to take a first flight from Paris to Johannesburg with Air France, departing at 11:20 PM and arriving at 11:05 AM in Johannesburg. Then a second flight from Johannesburg to Windhoek at 3:25 PM with South African Airways. Four hours between the two flights seems enough to catch my connection, but a friend told me I should maybe take the 5:30 PM flight instead because I need to go through immigration, collect my luggage, and check in again. Apparently, I have to do this because I bought the two tickets separately (it's actually much cheaper). What do you think? Also, in terms of South African airlines, which one do you think is the most reliable between South African Airways and Airlink? Thanks for your advice!!
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Japanboy64 4 months ago · Erjome
Qatar Airways: cancellation and incomplete rescheduling
So, even before starting my explanation, I’d like to introduce myself since this is my first post on the forum :) I’m Jérôme, a huge Asia enthusiast, and I’m currently in the process of moving to Japan with my family in 2028.

Now, onto the topic :)

We’re a family of four traveling together to Seoul, with two separate bookings.

Our original itinerary was: Madrid → Doha → Seoul (March 23–24)

The issue is that our entire outbound flight was canceled, and the airline simply rescheduled the Madrid → Doha leg. Now we’re left with an incomplete journey, with no solution to reach our final destination (Seoul).

Since then:

- Can’t modify flights online (technical error every time) - Can’t get help via chat or WhatsApp - Phone support is unreachable, and the usual French number isn’t working right now

We don’t want a refund. We just want to be rerouted to Seoul, as our original ticket promised.

We’re flexible:

- On dates (we can leave on March 21 or 22 instead of the 23rd) - On the itinerary (different layovers if needed)

Have any of you dealt with this before? Do you know how to unlock a booking in this case or get a rerouting? We’re considering going straight to the airport to resolve it at the Qatar Airways counter....

Thanks so much for your help! 😊
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Mathieu12320 4 months ago
Volotea - Price for changing flight date due to schedule change
Hi, We just received an email from Volotea saying our flight time has changed (by more than 2 hours). The email states "you can request a free date change." If I change the date, will the flight price stay the same as the original price, or will I have to pay the difference? Specifically: Our flight on the 7th is 46.25 €, and the one on the 8th is 92.51 €. If we switch to the 8th, how much will we pay? When I request the date change to the 8th, it says "No additional fees." Thanks and have a great day! 🙂
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Running10km 4 months ago
Connecting in Cairo for a second flight to Luxor
Hi everyone, We’re going on a Nile cruise. My question: We’re taking off from Brussels Airport to land in Cairo. Then we have to catch a second flight to Luxor. How does that work—do we pick up our luggage, do we have to exit and then re-enter the airport? Thanks for your help, tips, and advice, etc.…
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