My wife and I took American Airlines flight no. 63 on Tuesday, February 18, 2025, at 9:30 AM, with a scheduled arrival in Miami at 1:30 PM local time.
After about half an hour of flight, a young passenger had a medical emergency. They were given care, and a flight attendant went to get an oxygen bottle. Then, an announcement over the loudspeakers informed passengers that the plane was diverting to London.
Once at London Heathrow (LHR), we were waiting to depart again. But a new announcement asked us to disembark because the plane wouldn’t be able to take off until the next day. (American responded to my follow-up, saying they’re required to limit their staff’s working hours to a certain number per day.)
A crowd of travelers gathered at the American Airlines counter, where they were told to follow instructions to get to a hotel. Meanwhile, I called the airline’s customer service to find a replacement flight that same day, since I couldn’t afford to leave the next day. If I had, I would’ve lost my hotel and car rental reservations due to late cancellation, which would’ve cost me a significant amount.
After discussing in English with customer service and the counter staff (who I handed my phone to), we managed to get two seats on British Airways flight BA 0209, which was leaving about 2 hours later.
That’s how, after a stressful wait unsure if we’d get our luggage back, and once we did, we hurried—heavily loaded—to reach the far-off terminal for our new boarding on foot and by train shuttle.
We finally took off for Miami and landed around 7:30 PM, which was 6 hours later than the originally scheduled arrival time of American Airlines flight 63.
On top of the stress, there were the costs of meals in the meantime, and I had to notify the hotel and car rental company about our delay.
As a result, I requested compensation for a flight delay of at least 3 hours (and I’ve involved my insurance’s legal protection to pursue this claim). American Airlines argued that exceptional circumstances prevented them from compensating me.
Hi there, in your case, the airline couldn't have you travel on the same plane due to a lack of staff, so this isn't an exceptional circumstance, and you're entitled to a flat-rate compensation. Here are a few general rules to follow:
- You have five years to file your compensation claim—here, 600 € for a 3,500 km flight with over 3 hours of delay. So avoid those online agencies that claim to handle everything and will take between 30% and 40% of your compensation (like Flightright, RetardVol, etc.).
- Everything must be done by mail with a registered letter and acknowledgment of receipt. The airline has two months to respond. Avoid emails and phone calls—the airline doesn’t have to cite exceptional circumstances upfront; they must provide proof.
After two months, contact your local court (check service-public.fr by entering your town’s name). Make sure to scan all your documents (SMS received, airline emails, registered letter), as files are submitted online. Usually, the airline gives in before going to court.
For my part: a 5-hour delay on a Bordeaux-Athens flight with Volotea due to an air conditioning breakdown and waiting for a new crew from Algiers. Seven weeks after sending the registered letter, Volotea offered me either a one-year voucher or the 400 € compensation, payable within two months. It was paid 7 weeks later—so 14 weeks total to resolve the dispute.
A site with sample letter templates: service-public.fr (look under "fiches pratiques" > "transport-mobilité"). You can request info by email there.
Otherwise, on the *Guide du Routard* forum—specifically the "avion" section—the member gilloraymondo advised and guided me well. Clicking on their username will give you all the necessary info via PM.
Keep us posted, and good luck!
PS: The airline was supposed to provide free drinks and meals in London. If you have receipts for your meals, reimbursement for your expenses is mandatory.
hi,
Following up on Glykofilousa’s reply, I highly recommend a fellow VF member’s site—''specialized in flight delays and other ''hiccups'', Elviajeropar. Here’s the link: Compensation for flight cancellations, denied boarding (overbooking or not), and significant flight delays – Stand up to airlines
I’ve successfully filed compensation claims multiple times using the tips from his site. It works—just be patient and keep any frustration out of your request when you write it up!! ;-)
Good luck!!
"Homme libre, toujours tu chériras la mer" (Baudelaire)
Thanks to everyone for your replies. I’ll try to follow your suggestions if my legal protection doesn’t work out and to be more persistent this time.
It turns out I’d already experienced a major transatlantic delay with Norwegian before (due to a technical inspection). My legal protection couldn’t get anything, and I’d already consulted Elviajorepar.
I’m also carefully noting the name of the forum user from *Le Guide du Routard*.
As for Attila’s thoughtful point, I’m taking it into account, even if changing the departure date and flight raises questions.
In the case we're discussing, the health issue that caused the problem does indeed qualify as "extraordinary circumstances that couldn't have been avoided even if all reasonable measures had been taken" (end quote). But the SINE QUA NON condition is that they must PROVIDE PROOF.
Reasonable measures: these were taken as soon as you were rebooked "as soon as possible."
As a result, in your case, I’m afraid you won’t be able to get compensation if the airline provides PROOF of the "extraordinary circumstances" they’re claiming.
Best regards,
What you're saying doesn't hold up.
The flight was diverted due to a passenger falling ill.
The airline is absolutely not at fault.
There was no issue with the aircraft, and no mistake on the airline's part.
This is clearly an exceptional circumstance that doesn’t qualify for compensation.
I’ve been compensated three times for my flights.
Twice, the airline canceled or delayed flights due to an issue with the plane.
The third time, an engine caught fire.
In all three cases, there was no exceptional circumstance—just something that should have been avoided with proper aircraft maintenance.
For example, a weather issue is an exceptional circumstance that relieves the airline of responsibility. The same goes for a passenger falling ill...
Additionally, the compensation process nowadays is only handled through a request on their website.
They acknowledge receipt of your claim very quickly.
Compensation is paid out very fast (less than a month each time).
Rest assured, airlines don’t mess around with the law. They accept responsibility without hesitation when it’s their fault.
My compensations were with British Airways and American Airlines, both of which play by the rules perfectly.
Thanks Olive for this feedback, but I’m noting ElviajeroPar’s little caveat: “✈️ if the airline provides PROOF of the ‘extraordinary circumstances’ they’re citing ✈️”
Moreover, regardless of the exceptional circumstances—even if PROVEN—compensation is still due if the airline doesn’t re-route the passenger "as soon as possible." You did the right thing by immediately looking for alternative flights, stopping just before payment, and taking screenshots.
Compensation is very quick (less than a month each time).
Believe me, airlines don’t mess with the law. They accept it without fuss.
This is increasingly rare and more of an exception these days. For my part, and just to give a few examples, I’ve already won cases against:
- Iberia twice for 3 compensations (1 group procedure for 2 delayed flights). In one case, Iberia tried to settle the evening before the hearing, and in the other, in the courtroom just before the case was called. In both cases, I felt it was too late and went through with the ruling.
- TUIfly for... simple refunds of flights canceled by the airline: they had given me vouchers when I never agreed to them.
- Air Caraïbes only decided to compensate me for a delay after I took them to court, just before the hearing.
Moreover, regardless of the exceptional circumstances—even if PROVEN—compensation is still due if the airline doesn’t re-route the passenger "as soon as possible." You did the right thing by looking for alternative flights IMMEDIATELY, stopping just before payment, and taking screenshots.
Compensation is very quick (less than a month each time).
Believe me, airlines don’t mess with the law. They accept without fuss
This is increasingly rare and more the exception these days. For my part, and just to give a few examples, I’ve already won cases against:
- Iberia twice for 3 compensations (1 group procedure for 2 delayed flights). In one case, Iberia tried to settle the evening before the hearing, and in the other, in the courtroom just before the case was called. In both cases, I felt it was too late, so I went through with the ruling.
- TUIfly for... simple refunds of flights canceled by the airline. They’d given me vouchers even though I’d never agreed to them.
- Air Caraïbes only decided to compensate me for a delay after I took them to court, just before the hearing.
Well, anyway, I’ve never had any issues getting compensated three times over.
And just this past September, with a 3-hour and 15-minute delay—all it took was a simple photo of the screen showing the landing time...
No, you can’t claim compensation because the delay wasn’t the airline’s fault—it was due to a medical emergency involving a passenger. That’s what caused the diversion, so it’s considered an exceptional circumstance.
How come you’re not blacklisted by (all?) airlines yet? 😏
Hi there,
It’s actually quite simple: an airline must be able to justify such a decision. It’s very clear that if an airline tried to play that game, I’d immediately take them to court for "refusal to sell." Legally, that’s serious. Only insurance companies can do that, based on their risk assessment.
And I can’t imagine a defendant telling a judge, "because the plaintiff dared to demand their passenger rights in court!!!" With that kind of response, the judge—whose role would be challenged—would bring the full force of the law down on that defendant.
Well, in any case, I’ve never had the slightest problem getting compensated three times.
And just last September with a 3-hour and 15-minute delay—just a photo of the screen showing the landing time was enough...
Hi,
If I say it’s the exception, that means the exception exists!
Besides, airlines aren’t used to contesting delays at all—it’s too easy to prove online (FlightAware’s website).
There are just a few cases where they dispute the landing time, the time the plane came to a stop, and the time the door opened (only the last one counts).
How come you haven’t been blacklisted by (all?) airlines yet?
Our 'specialist' in Airline Regulations is just reminding everyone what every air passenger should know ("Ignorance of the law is no excuse," as the saying goes!!), so this isn’t "illegal" in any way, and no airline could blame him for what THEY should be doing (informing their passengers of their rights!!)—something they’ve started to do in recent years. In fact, I’ve noticed that airlines (at least in Canada) are more proactive than before when it comes to their duties (and thus passengers' rights in cases of delays/cancellations, etc.). Air Canada, for example, now displays European regulations on its website (okay, the page isn’t exactly "front and center," but what progress compared to a few years ago!)
Anyway, thanks Elviajeropar for your site—I’ve used it several times in the past to claim the compensation I was owed!!
"Homme libre, toujours tu chériras la mer" (Baudelaire)
This person was a huge help in getting compensation after my CDG/Chicago flight was canceled a few years ago, without having to go through paid intermediaries.
I followed all their advice—it took months, but I finally got the compensation I was entitled to.
Another big thank you to them
* 04.2016 - San Francisco (semi marathon) / New York / Washington
* 05.2015 - Chicago + Sud Ouest US -
* 08.2013 - Voyage en famille - Principaux Parcs West US.
* 06.1994 - http://georgesroy.perso.worldonline.fr/usa/
* 12.1986 - 1er Voyage USA (CA / AZ / Nevada / Colorado / FL)
Here’s an incident report I found somewhere online—I don’t remember where—and had saved, where a technical issue was cited:
“American Airlines Paris-Miami Flight Makes Emergency Landing at London Heathrow
The aircraft involved in the incident was a Boeing 787-8 Dreamliner, registered as N875BD.
By Kevin Derby February 18, 2025
3-Minute Read
Photo: Clément Alloing
LONDON – An American Airlines (AA) flight from Paris Charles de Gaulle Airport (CDG) to Miami International Airport (MIA) made an emergency landing at London Heathrow Airport (LHR) on Tuesday (February 18, 2025).
The Fort Worth-based carrier operates a daily flight between Paris, France, and Miami Airport in the United States.
Photo: FlightRadar24
American Airlines Emergency Landing
According to FlightRadar24 data, an American Airlines flight departed Paris CDG at 8:48 AM UTC.
After being airborne for over 30 minutes, the flight crew declared an emergency.
The crew contacted London Heathrow ATC and decided to make an emergency landing at Heathrow. The flight landed safely at London Heathrow at 9:48 AM UTC.
The exact nature of the emergency was unknown, but some experts speculated it was due to a medical emergency.
However, reviewing the data, it appears there were technical issues with the aircraft, as it remained grounded for nearly seven hours.
The plane involved in the incident was a Boeing 787-8 Dreamliner, registered as N875BD. Additionally, it’s a 4.3-year-old aircraft powered by GEnX engines.”
Hi everyone,
I’m bumping this thread because I need some advice.
Our flight from Basel to Phoenix via London was canceled 9 hours before departure.
We were rebooked on a Zurich–Phoenix flight via New York, but due to extreme weather conditions in NY, our flight was delayed, and we missed our connection (when it rains, it pours!).
We arrived more than 8 hours after the originally scheduled time.
I tried contacting American Airlines through their online form, but there’s no space for a detailed message or to upload supporting documents for compensation.
I then emailed customer.relations@aa.com, but I got this response:
You’ve reached a mailbox that is not monitored by American Airlines.
To ensure a consistent and transparent experience, all inquiries related to travel disruptions on American Airlines should be directed to our Customer Relations team by submitting a request through our contact form here. And we’re back to the same form with no way to explain the situation properly.
I thought about sending a registered letter, but I’m worried it’ll take even longer to process.
What do you all think?
Hello,
Most of the time, even with exceptions, you need to be *very* patient when dealing with this type of case!
With rare exceptions, the proper way to proceed is by sending a registered letter with acknowledgment of receipt.
You mentioned that the originally scheduled flight departed from Basel.
More precisely, this refers to EuroAirport Basel Mulhouse Freiburg.
It’s important to note that this airport is ENTIRELY located on French territory. What’s called the "Swiss zone" at EuroAirport Basel Mulhouse Freiburg is merely the result of a Franco-Swiss police and customs agreement—nothing more.
Therefore, under the application of EU Regulation 261/2004, the French local court with jurisdiction over EuroAirport Basel Mulhouse Freiburg is the competent authority.
You didn’t specify the reason for the cancellation of the first flight segment. However, the only reason that will matter is the one the airline provides in writing.
That said, it will be more appropriate to claim compensation for the flight cancellation (the cancellation of a connecting segment counts as cancellation of the entire flight) rather than for the delay, if the re-routing offered did not meet the requirements of Article 5 of Regulation 261/2004:
Article 5
Cancellations
1. In the event of a flight cancellation, affected passengers:
(..)
c) are entitled to compensation from the operating air carrier in accordance with Article 7, unless they are informed of the cancellation:
(...)
iii) less than seven days before the scheduled departure time if they are offered re-routing allowing them to depart no more than one hour before the scheduled departure time and to reach their final destination less than two hours after the scheduled arrival time.
End of quote.
You’ll notice that in this case of cancellation and re-routing, the threshold is only 2 hours (compared to 3 hours if you file your claim under delay).
Thanks so much for the clear and detailed response.
To answer your question, I don’t know the reason for the flight cancellation. I just received an email saying the flight was canceled without any further explanation. I checked, and indeed, the entire flight was canceled.
I sent my claim to American Airlines (the airline I booked through) with a description of the facts and attached the supporting documents as indicated on your site.
I actually got their response pretty quickly—they basically asked me to file this claim with the airline that canceled the flight, namely British Airways, as well as the one responsible for the delay on the first leg, United Airlines.
As you said, you’ve got to be patient and not throw in the towel after the first negative response.
I’m a bit confused about my compensation and would love your input.
My flight was canceled and:
I was notified less than 7 days before departure.
The airline offered me a rebooking that would get me to my final destination 3h30 after the originally scheduled time.
Theoretically, compensation for cancellation would be 600 €, but it would be reduced by 50% because the scheduled arrival time of the rebooked flight exceeds the original time by less than 4 hours (for my flight over 3,500 km).
However, my rebooked flight ended up experiencing a real delay, and I had a total delay of 8h40. (disastrous weather conditions)
My question: Is it better to claim compensation for cancellation (risk of a 50% reduction) or for delay (but with the concern that weather conditions might disqualify me from compensation)?
Thanks in advance for your advice!
Just adding to this:
Since I bought my flights with American Airlines / the canceled flight was the first leg operated by British Airways / Our rebooking was operated by United.
Naturally, it’s not straightforward. One airline is late with the cancellation, the other with the delay...😕
I also had a five-hour delay, which was a really bad experience.
I’m sure I won’t be using this service again in the future.
My wife was really upset about the delay,
especially since there were no apologies or compensation from the company.
I also had a five-hour delay, which was a really bad experience.
I definitely won’t be using this service again in the future.
My wife was really upset about the delay,
especially since there were no apologies or compensation from the company.
Hello,
The right to compensation, as outlined in Regulation 261/2004 of the European Parliament and Council, only applies under the conditions specified in Article 3, including:
"Scope
1. This regulation applies:
a) to passengers departing from an airport located in the territory of a Member State subject to the provisions of the treaty;
b) to passengers departing from an airport located in a third country and arriving at an airport located in the territory of a Member State subject to the provisions of the treaty [...] if the operating air carrier performing the flight is a Community carrier.
J’ai récemment eu un retard de vol avec la compagnie American Airlines. Vol CDG - New York prévu à 11h50. Après avoir embarqué, le vol a été retardé à 3…
J'avais pris 2 billets pour Hawaii en février 2020 directement auprès de la compagnie American Airlines sur leur site français americanairlines.fr, pour un…
Mon titre n'est certainement pas clair! Je m'explique: nous avons acheté un vol AR direct Paris- Chicago, vendu par Finnair opéré par American Airlines (17 au…
Je vais prendre le vol Britishairways 1616 exploité par American Airlines depuis Paris, aux US et inversement, 5776 Finnar, exploité par American Airlines,…
Bonjour,
Air Cairo propose de bons prix sur les vols intérieurs et des horaires qui nous conviennent, mais cette compagnie est elle fiable ?
Merci d'avance pour vos impressions.
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia.
Sincerely,
Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding.
Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage...
Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies.
Have a great day.
Hi there,
I traveled in June 2025 with Nouvelair Destinations to Hammamet.
I had one checked bag and one carry-on sized 40x24x30, which I usually take on low-cost flights, and I didn’t have any issues. But I just read on a website that Nouvel Air only accepts carry-ons of 40x20x15. I’m flying back to Djerba in June—what do you think? Especially since that size is impossible to find??????? Thanks
Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight.
I booked my ticket.
I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?).
Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket?
Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket.
On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata
On the flight ticket: SURNAME: Dupont, FIRST NAME: toto
I can't seem to reach anyone at Wizz Air to get an answer.
Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine.
I wanted to know if he can fly like this or if I need to change his ticket?
(It costs 140 €, I know I shouldn't have made a mistake🙁)
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania.
The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines.
So we can’t allow clients to fly with these carriers.
Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this.
Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops.
Do any of you have updates?
Thanks!
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
Hello, some (potentially) good news for Brazil lovers—GOL airline is launching a route to Europe from Rio, starting in September for Lisbon, then Paris at a later date that hasn’t been announced yet.
They’ll be using their new A330-900 neo.
No prices have been announced so far, but hopefully we’ll find direct flights from GIG at a more interesting fare than AF or Latam…
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG.
Which airlines would you recommend for round-trip flights, with or without a layover?
We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker).
We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA.
For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai.
Should we book very far in advance, or is a few months before departure enough (4/6 months)?
We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
Hi,
It's all in the title—this means nothing's getting through, so no more oil.
In Europe, kerosene reserves are still good, but by the end of April, flights will have to be reduced.
European airports fear running out of kerosene if the Strait of Hormuz isn’t reopened within three weeks
je me permets de venir demandez votre aide. Mon problème est le suivant :
J'ai fais une réservation de vol pour Berlin au départ d'Orly pour le 15 avril...c'est donc tout proche. Toutefois j'ai fais une découverte emmerdante : mon passeport est périmé depuis 2 semaines.
Alors il me semble qu'en principe je peux voyager dans l'espace schengen avec un passeport périmé depuis moins de 5 ans. Toutefois, Easyjet réclame sur son site une pièce d'identité valide (a noter que ma CNI est périmé depuis deja un certain temps).
Donc j'aimerais savoir qu'en est-il des contrôles fait par easyjet ? Font ils des contrôles de validité stricte, et refusent-ils systématiquement l'embarquement si la pièce d'identité n'est pas valide ? Ou c'est au petit bonheur la chance ?
En gros, est ce que je dois d'or et déjà tirer un trait sur mon voyage, ou est ce que je dois quand même essayer de passer au forcing, quitte a verser une petite larmichette ? Est ce que quelqu'un a déjà eu une experience similaire ? Je dois pas être le seul quand même !
J'ai réservé un vol chez RyanAir pour le mois prochain, avec l'option priorité + et deux bagages en cabine. Je peux donc prendre un bagage de 10 kg aux dimensions 55x40x20 en cabine (et un autre plus petit)
Le problème est que la valise la plus petite que j'ai (qui est censée avoir été conçue spécialement pour les normes des cabines si j'en crois la notice) a les dimensions suivantes : 55x37x21 donc il y a seulement 1 cm de trop (roues comprises) sur l'une des mesures.
Je ne m'en suis pas trop inquiété sur le coup mais j'ai lu des dizaines de témoignages racontant les mésaventures de leurs auteurs et les déconvenues qu'ils auraient pu avoir avec RyanAir.
Comme je n'ai ni envie que ma valise se retrouve en soute (cela va me faire perdre du temps pour la récupérer alors que j'arrive déjà tard et que je dois aller en centre-ville), ni envie de payer un supplément (de 50 euros apparemment) à l'aller et au retour pour 1 seul centimètre alors que j'ai pris "l'option priorité +" et que je ne roule pas sur l'or, j'aimerais savoir si on pouvait me conseiller.
Avez-vous déjà vécu une expérience identique ? J'ai lu que dans cette compagnie ils contrôleraient les valises dans des gabarits (en la mettant dans plusieurs sens) et seraient plus qu'intransigeants. J'ai essayé de joindre le service client qui comme par hasard "ne traite pas ce genre de requêtes" et contacté une conseillère qui ne m'a guère répondu.
Je sais bien qu'il s'agit d'une compagnie lowcost et je ne m'attends évidemment pas à du grand luxe ni même à de la bienveillance, mais bon, 1cm à peine, quand même, sur un vol court et avec l'option +... je suis un peu perdu avec tout ce que je lis...
Je précise que comme je pars 8 jours, je ne peux pas prendre qu'un sac pour mes affaires. Je l'ai déjà fait pour un séjour plus court, ça m'a valu quelques galères et j'ai dû acheter un sac en plus pour le retour... Heureusement la contrôleuse a été sympa...!
Merci beaucoup à vous
Je suis un jeune débutant en matière de transport aérien 🙂 j'espère que j'ai bien choisi la bonne rubrique pour ce post
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul?
I can’t even log into the Air France website—it keeps glitching.
Hi there,
I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all.
Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not?
Thanks, and feel free to ask if you need any tips about the country!
Mon épouse ayant acheté un billet avion ( Lucky Air) avec son nom de jeune fille thai et s'étant fait délivrer un visa chinois sur son nouveau passeport thai mais avec son nom français d'épouse (pour raison d'obligations administratives) s'est vu refuser par la compagnie aérienne l'embarquement à Bangkok pour Kunming ( d'où la perte des billets d'avion aller retour et des miens puisque voyageant ensemble) malgré la présentation simultanée au guichet de la compagnie des 2 passeports.
Hi there.
I’m planning a trip to Chile, and the fares from the Colombian airline Avianca are really appealing.
Way cheaper than Air France, for example.
That said, the reviews I’ve seen online aren’t great.
What do you think of this airline?
Have any of you taken long-haul flights with Avianca?
Thanks in advance for your replies.
Eric
This might be a silly question, but I’m traveling to Japan from CDG and returning via Osaka with EVA Air, and I have a pretty bulky aluminum knee brace.
It’s this model:
https://enovis-medtech.eu/fr_FR/OA-FullForce-74358.html
Has anyone had any experience with airport security checks or flying with one of these?
I can't seem to find flights between the Cape Verde islands on the airline's website. No matter the date or route, I always get the same response: "no flights on this date."
See the photo.
Would anyone have an explanation? Surely not all flights are fully booked in July?
Hi there,
I have a question...
Has anyone managed to get a refund from Oman Air?
After a delayed flight, we missed our connecting flight to get home!!
At midnight, the flight attendant booked us on a flight to Nice via Munich, even though we were in Munich and wanted to get back to Nice... Too tired from the trip, we didn’t notice the mistake!!
The next day, of course, the booking wasn’t valid!!
We had to pay again for the flight back to Nice...
I’m really struggling!! I think they’re giving me the runaround!!
I’ve sent several emails, tried Messenger and WhatsApp, but the only responses I get are: "We need to investigate!! We’ll get back to you in 15 days!!"
It’s been over a month!!
I just sent a registered letter (LRAR) to their office at Paris Charles de Gaulle, which is still open!!
Hi!
Sri Lanka has announced it could run out of fuel in the coming weeks if the Strait of Hormuz remains blocked. The government has implemented a mandatory four-day workweek to save oil, and there are long lines at gas stations due to fears of an early shortage.
In Vietnam, the government has warned all airlines that flights will need to be reduced due to a lack of kerosene. The country imports two-thirds of its jet fuel from China and Thailand, but both countries have now banned exports out of fear of domestic shortages.
The state is asking airlines to plan ahead and park aircraft to drastically reduce operations, starting with domestic flights and then international ones. International carriers will also need to cut back on their rotations.
This will begin in the coming days. 🙁
Hi there,
I’ve got a long layover (about 10 hours) in Seoul on an upcoming trip.
I arrive from Phnom Penh at 7:20 AM and depart for Montreal at 6:00 PM.
First question: Will my checked baggage be transferred automatically? I have a single ticket from KTI to YUL (Air Canada ticket—KTI-ICN operated by Asiana (codeshare) and ICN-YUL by Air Canada).
Second question: I saw it’s possible to join free guided tours (Airport Transit Tour). What do you think of this kind of service? And is my "actual" layover time (accounting for security checks, check-in, etc.) enough to do one of these tours?
Thanks in advance to everyone who chimes in on this!
Hi everyone,
I'm heading to Namibia next May. I'm planning to take a first flight from Paris to Johannesburg with Air France, departing at 11:20 PM and arriving at 11:05 AM in Johannesburg. Then a second flight from Johannesburg to Windhoek at 3:25 PM with South African Airways.
Four hours between the two flights seems enough to catch my connection, but a friend told me I should maybe take the 5:30 PM flight instead because I need to go through immigration, collect my luggage, and check in again. Apparently, I have to do this because I bought the two tickets separately (it's actually much cheaper).
What do you think?
Also, in terms of South African airlines, which one do you think is the most reliable between South African Airways and Airlink?
Thanks for your advice!!
So, even before starting my explanation, I’d like to introduce myself since this is my first post on the forum :) I’m Jérôme, a huge Asia enthusiast, and I’m currently in the process of moving to Japan with my family in 2028.
Now, onto the topic :)
We’re a family of four traveling together to Seoul, with two separate bookings.
Our original itinerary was:
Madrid → Doha → Seoul (March 23–24)
The issue is that our entire outbound flight was canceled, and the airline simply rescheduled the Madrid → Doha leg.
Now we’re left with an incomplete journey, with no solution to reach our final destination (Seoul).
Since then:
- Can’t modify flights online (technical error every time)
- Can’t get help via chat or WhatsApp
- Phone support is unreachable, and the usual French number isn’t working right now
We don’t want a refund.
We just want to be rerouted to Seoul, as our original ticket promised.
We’re flexible:
- On dates (we can leave on March 21 or 22 instead of the 23rd)
- On the itinerary (different layovers if needed)
Have any of you dealt with this before?
Do you know how to unlock a booking in this case or get a rerouting? We’re considering going straight to the airport to resolve it at the Qatar Airways counter....
Hi,
We just received an email from Volotea saying our flight time has changed (by more than 2 hours).
The email states "you can request a free date change."
If I change the date, will the flight price stay the same as the original price, or will I have to pay the difference?
Specifically: Our flight on the 7th is 46.25 €, and the one on the 8th is 92.51 €. If we switch to the 8th, how much will we pay?
When I request the date change to the 8th, it says "No additional fees."
Thanks and have a great day! 🙂
Hi everyone,
We’re going on a Nile cruise.
My question:
We’re taking off from Brussels Airport to land in Cairo.
Then we have to catch a second flight to Luxor.
How does that work—do we pick up our luggage, do we have to exit and then re-enter the airport?
Thanks for your help, tips, and advice, etc.…
