Même type de problème pour moi...
J’ai du essayer Cinquante fois sur différentes dates, différents browers, différentes façons d’enregistrer les passagers (adultes et enfants)...
Un véritable miroir aux alouettes !
Voila le message laissé ce matin sur leur site internet en réclamation. Evidemment aucune réponse au numéro de téléphone 01 70 48 07 22 donné sur le site. Ni à 2h du mat ni à midi...
[1347:InvalidPaxType] Sorry, an error has occurred. Please try again. If the error persists, please contact our call center and inform us of this problem
I am really upset !
I spent hours on ur website last night trying to get a flight from
Paris to
Kuala Lumpur. I started at midnight and 10 seconds...
First I succesfully selected a flight for me and my family from the 27th of February to the 10th of March (all included 946 euros 2 adults, 2 children)... But getting to the payment form, it crashed saying that the bank name was not correct !!!!
Then from midnight to 3 am, I tried dozens of times to get a flight on different dates and it always crashed after the passengers details informations got filled... I never got back on the pick seat windows... sometimes I got some (invalid pax type 1347... blabla error message, contact the call server).
Of course nobody answered at the french call center “open 24H” and now this morning it is always buzy on 0170480722 !!!
Progressively I saw the ticket initial price rising from the initial advertising price to 132 euros, then 162 euros and now sometimes 202 !
Have u only sold one of ur “fake advertising” ticket in any normal condition ? was it only for buyers with some electronic privilege ?
I am very upset and I kept screenshots of all my trials on ur website.
In case of no answer from Air Asia, I will complain to the DGCCRF and study with my lawyer how I can sue ur company for its commercial practices.
Je me demande bien si j’aurai une réponse.
Je suis décidé à ne pas laisser faire. j’ai perdu des heures sur une publicité mensongère.