Dommages hôtels Riviera Maya - rapport

Bonjour à tous,Je suis présentement en lien direct avec plusieurs personnes sur place dans le Yucatan. J'essaie de vous donner le plus d'infos rapidement. Pour l'instant, voici les infos que j'ai. Je vous reviens plus tard pour les autres resorts. (désolée, c'est en anglais seulement)El Dorado Royale, a Spa ResortFirst impact assessment: NO STRUCTURAL DAMAGE HAS OCCURRED. Several villas were flooded (first floors only). All pools are filled with sand, and significant parts of the hotel grounds are covered with sand and debris. Several thatched roof palapas have been damaged.Estimated opening date: With no structural damage reported, the current estimated opening date is November 08, 2005. The hotel will be closed for arrivals before this date.El Dorado Seaside SuitesFirst Impact assessment: NO STRUCTURAL DAMAGE HAS OCCURRED. Several villas are flooded (first floors only). Both pools are filled with sand, and large parts of the hotel grounds are covered with sand and debris. The thatched roof Beach palapas and the Guacamayas lounge have been damaged.Estimated opening date: Due to the fact that no structural damage has occurred, the current estimated opening date is November 08, 2005. The hotel will be closed for arrivals before this date.Hidden Beach ResortFirst Impact assessment: NO STRUCTURAL DAMAGE HAS OCCURRED. The Swim-up suites have been flooded. The pool is filled with sand and large parts of the hotel grounds are covered with sand and debris. The thatched roof beach palapas have been damaged.Estimated opening date: Due to the fact that no structural damage has occurred, the current estimated opening date is November 08, 2005. The hotel will be closed for arrivals before this date.AZUL Beach HotelFirst Impact assessment: First floor rooms, and several service areas have water damage. The pools are filled with sand and significant parts of the hotel grounds are covered with sand and debris. Several thatched roof palapas have been damaged.Estimated opening date: The current estimated opening date is November 24, 2005. The hotel will be closed for arrivals before this date.M.

De mon côté, j'ai des nouvelles du Bahia Principe Tulum.
Voici ce qu'on m'a écrit ce matin:"I am happy to inform you that our Hotel suffered just minimum damages around the gardens and the beach, so we will keep it open. Regarding your reservation, it depens on the Airport and the TTOO, as you may know the Airport is closed due to the damages and we don't know for sure when it will be open again. Moreover, once it is open we don't know how many flights will be operating.
Please contact the Tour Operator or Travel Agency where you booked your holidays to get more information. "

Super ! Est-ce que quelqu'un d'autre à des nouvelles ???

Merci de donner des nouvelles, je reprends un peu espoir. Maintenant ce qu'il faudrait savoir c'est à quelle date l'aéroport va réouvrir. Je devais aller au Paradisus du 30 octobre au 3 novembre et pour l'instant, la chaîne sol n'a pas pu me donner des infos.

B'jour Didine,J'ai vu sur un autre forum qu'il parlait d'une réouverture d'ici 2 jours.M.

Rebonjour!!! Merci Meridou pour les infos...J'espere bien que tu auras de bonnes nouvelles pour nous concernant le Palladium.Une petite question pour toi si tu es capable de t'informer...J'aimerais savoir si les client du White sand on droit de reserver dans les restaurants a la cartes du Katenah et du colonial...Je n'ai pas vus si nous avons le droit.C'est juste ecris que l'on a droit au instalation alors je suis confuse.
Merci encore!!!!

Nous avons le droit à toutes les installations du Kantenah, resto inclus. Je crois par contre qu'il n'y a qu'un resto auquel nous n'avons pas le droit mais je ne sais pas lequel... Je fais une petite recherche et te reviens.M.

Salut méridou...
Est- ce que tu as des nouvelles pour le catalonia yucatan a riviera maya?????
merci!!!!!!!!!!!!!!

Derniere Nouvelle concernant l'hotel Grand Palladium!!!Dear Partners,First of all I would like to thank you all for all the help given before the arrival of “Wilma” and, of course, in the aftermath.Up to this morning, and due to the damaged caused by the Hurricane in our facilities, we had decided to close the Grand Palladium. Nevertheless, and after having information on the complicated situation of other hotels and of many of your companies to re-allocate the clients and to prepare the means to leave the area, and due to the progress we have achieved during the first hours of today, and above all, the comprehension and thankfulness shown by most of our clients, it has pushed us to decide to maintain the hotel open.In these moments we have no telephone service or e-mail and we have no information from TELMEX of when lines will be again established.We are in conditions of receiving new arrivals but always, and only when they are fully aware of the resorts situation.
I detail our services as follows:Available services:Hotel has electricity and water
The Colonial lobby is operative conditions. We have set up a provisional reception next to our administration offices in the lobby.
Bars of the Colonial lobby
Theater
All entertainment activities are taking place in the theater in the lobby. As soon as the beach is safe to use, day activities will take place there. Night-entertainment.
Restaurante Hacienda
Restaurante Tikal
Disco
Rooms
Mini-Club
The stretch of beach next to the beach bar is open. There rest of the beach is being cleaned.
Snack bar at the beachNon-available services:Kantenah lobby
Bars Hemingway and Churchill. We hope to be opening them tomorrow.
Main pool is closed. We estimate that in a weeks time it will be again operative
Spa pool we hope to be opening tomorrow as also the bar located at this pool
Adults pool is estimated to be ready today as also the bar located at this pool
Gran Azul Restaurant will be open from tomorrow
Theme restaurants
Spa is estimated to be opening tomorrow
Gym is estimated to be opening tomorrow
Nautical center is expected to be open from tomorrowThe only condition we request to be able to receive new arrivals is that all clients are informed currently of the hotels condition.
Our reservations department is available provisionally from the e-mail address from which you are receiving the current mail.
As soon as our telephone lines are re-established we will be up-dating the information.Thanking you once again for your collaboration. I remain,Yours sincerely,GRAND PALLADIUM COLONIAL RESORT & SPA
GRAND PALLADIUM KANTENAH RESORT & SPAFelipe Martínez Verde
General Mgr.

Merci forkat,
mais le grand palladium n'est pas le catalonia yucatan?????

Salut Phoebe,On essait de mettre sur pied un seul message avec tous les hôtels du Mexique. Je n'ai aucune nouvelle du Catalonia, mais je suis là-dessus.J'ai par contre quelques nouvelles du Bahia Principe :Today I can inform you that our Hotel suffered minimum damages around the gardens and the beach but the rooms are all right and our
clients safe. Moreover, our Restaurants are open and the Hotel has electricity, so our clients can feel comfortable. Regarding
telephone lines, as they don't depend on us we cannot confirm when they will work again."
Here is some contact info for the main company if anyone is close enough to Spain to call:
Elena Palou de Comasema Sampol
Responsable de Grupos/ Asistente de Ventas
BAHIA PRINCIPE CLUBS & RESORTS
Plaza Mediterraneo nº5
07014- Palma de Mallorca
Tel: +34 - 971.22.13.10
Fax: +34 - 971.73.16.94

Et voilà des infos pour tous les RIU (Cancun et Cozumel):The establishments suffering the most damage were the three hotels in Cancun, especially the Riu Caribe. Today, Monday, repairs have begun on the Riu Palace Las Américas, the least affected of the three.RIU guests from the 3 Cancun hotels are being kept in the civil protection shelters local authorities have provided. "They are calm and in good spirits. Furthermore, food and drinks are available" according to Riu staff.RIU’s suppliers have begun to serve its establishments with all types of products.The RIU chain hopes to have its 5 resorts in Playa del Carmen in the Mexican Caribbean up and running and ready for new guests within a week.To the contrary, the 3 RIU hotels in the city of Cancun will need a few more days for repairs.The situation in Playa del Carmen returned to normal and yesterday, Sunday, guests returned to their rooms, where the electricity and hot water supply has been restored.A restaurant and a bar are open for service in each of RIU’s resort in Playa del Carmen.

Et maintenant, quelques infos sur les Iberostar (en passant, toute l'info provient d'autres forums dont je fais partie et qui ont communiqué avec les resorts) donc, ce devrait être de la bonne info.Iberostars
I just got off the telephone with Miriam who works at the Iberostar Tucan/Quetsal - to my surprise the Hotel phone line was working - however Miriam said that the Iberostar Paraiso does not have a working telephone line nor do they have electricity. She says that there has been EXTREME damage caused to the entire coast-line - the Hurricane sat for hours in the area causing unbelievable destruction before moving on. Miriam says that there has thankfully been no deaths associated with this Hurricane...... The area however will take months to recover from the effects of the Hurricane - and - Resorts will have to completely close for months for repair. Cozumel was hit HARD and according to Miriam they cannot communicate with anyone there so she does know as of yet how the Iberostar Cozumel faired - as it was they were closed due to construction from the July Hurricane.
Iberostar Resort Destruction:
Maya
All of restaurants have been hit hard and very damaged - most rooms on the other hand are still in tact and not water damaged.
Lindo
Has taken the worst of the damage - ALL the rooms are destroyed as are ALL of the restaurants and a lot of flood damage.
Paraiso Beach/DelMar
DelMar side has taken the worst of the damage - all rooms damaged - Beach side has less damage to the rooms - ALL of the beach front restaurants are destroyed - the two front Buffet restaurants are open to serve the remaing guests from 8:00 a.m to 10:00 p.m.
Tucan/Quetsel
The Quetsel side took the worst of the damage and nothing is operational on this side. The Tucan is very damaged - however - the Buffet restaurant is operational for the remaining guests.Overall for the area there is no drinkable water (other then bottled water) - only partial electricity and partial phone or cell-phone lines in use - the worst off is Cancun. There is NO accessibility into Cancun due to the extreme damage.

Tu as des nouvelles de l'hotel Club El Mandarin? Croyez-vous que tout sera mis a l'ordre pour le 28 décembre prochain ou je serais mieux de revoir ma destination ? J'en suis a mon premier voyage et j'avais choisi Rivièera Maya au Club El Mandarin......je suis pas chanceuse mais je reste positive pour que tout sois ok pour le 28 décembre. Ai-je raison selon vous?Merci

Bonjour,Ne t'en fais pas je suis allée voir sur un autre forum et j'ai eu des nouvelles directement d'un mexicain de playa del carmen qui m'a rassuré concernant le El Mandarin il n'y a pratiquement pas de dégâts et nous fait le message d'y aller sans crainte. Tu peux trouver ces infos sur forum de mexique-fr.com. Moi aussi j'y vais en janvier.Bon voyage!

SUPER....merci beaucoup c'est gentil de m'avoir rassuré....Bon voyage a toi aussi

Des nouvelles du Barcelo Resort.Both resorts in the Mayan Riviera (Barceló Maya Beach and Barceló Maya Caribe Beach) withstood the effects of hurricane reporting just slight damages. All guests remained in the resort during the approach of the storm and are currently enjoying the full services of the hotel. Electric power and water supply have been restored. The restaurants in the resort are also operational and guests can even enjoy the activities program. Since weather conditions improved, the pool and beach area have been cleaned and reopened to our guests.Barcelo Hotels & Resorts expects to have all hotels in the area fully operational within the next few weeks.Those guests scheduled to return within the next couple of days will be contacted by their tour operators and local representatives regarding flight schedules and departure airport.

coucou meridou
ne parlant pas beaucoup l'anglais peux tu me dire si j'ai bien compris et que le lindo est fortement endommagé?
tu ne sais pas si il est fermé?
nous devions partir le 26 novembre
merci a toi si tu as le temps de me répondre!

Tu as malheureusement bien compris. Le Lindo est celui qui a reçu le plus gros de l'ouragan. Désolée! Renseigne-toi bien avant d'annuler, il semble que les voyageurs sont envoyés dans les autres parties du Iberostar.M.