oui de l' étranger, mais pas sur place.
Dans les bureaux
Cebu Pacific, ils acceptent une carte VISA européenne après avoir pris des photocopies de ton passeport, téléphoné à leur direction centrale, tourné et retourné ton passeport dans tous les sens, et finalement (tout ça prend à l' aise 20 minutes) on te dit que tu dois payer les taxes d'aéroport et de sécurité en cash!!!
Voici pour la petite histoire copie d'un emazil que je leur azi envoyé à ce sujet, un jour où j'étais particulièrement excédé par leurs bizarreries....
Dear Sir, Madam, My name is Georges XXXX, I am a belgian citizen residing in Tagaytay,
Philippines. Wanting to book a flight ticket for a business trip to
Hong Kong, I tried to get it done on your website. Very
nice and user friendly....yes. Unless you want to pay with an international visa card issued by a prime rank worlwide bank (Citibank) in a civilized country (
Belgium). My card has been rejected by your system. I checked later with my bank in
Belgium, and even, NOT ANY REQUEST of authorization has been made by
CEBU PACIFIC. Ok, so, lets try to book this flight by phone. A very sexy voice asked me : " You want to book a flight by phone? " I replied " yes" of course. Then the communication was suddenly broken..... Good. Next step was to go your office in Imus. Very interesting experience. I went there on sunday june 17 at noon. First, I was the sole customer in the office, there were 3 employees. They requested me however to take a ticket and to wait my turn.... Ok. Very archaic system : there is a roll of tickets on the counter, you pick one by yourself and then you look everywhere for finding the electronic board showing the numbers. There is not, they said, we will call you...... Lets call that funny, while not "representative" for an airline company. I hope your planes are not handled the same way..... Then they called me, after about ten minutes (yes, the lady behind the counter was very busy showing something in the newspaper to her male colleagues). I explained the case : not able to book on internet, but I brought a copy of the offer with flights nrs, prices, etc.... First funny thing : " Sir, I have to see your credit card, in order to know why it has been rejected". Ok, here is my credit card.... Then: " Sir, you may pay the flights with your credit card, but you have to pay the taxes in cash". Once again funny while slightly irritating, but after all, we are in
Philippines and nothing could surprise us..... THen, the employee calculated the fees and taxes, for coming with a figure about 2000 pesos more expensive than the day before on Internet. Asked what was the reason of this change, the employee said first " It is now too late for giving you the best rate". The rate was 6990 pesos, exactly like on Internet.... Then he tried " there are nearly 5000 pesos taxes". So I asked how possible that the taxes, which were about 2200 pesos on internet, were more than 4000 pesos in the office. - " Sir, there is a 1600 pesos tax on travelling abroad" -" But this tax is only for Filipinos, I am not Filipino, I am belgian..." At this point, they were not able to know what to say. They concerted all together, and finally said : " Sir, we need your passport"..... Ok, so I gave the passport. They requested me to return sitting in the waiting room and started controlling all the stamps of entry/exit in my passport.... This is clearly not the role of an airline company employee, but well of police or customs officers..... Anyway, once again, we are in
Philippines, so, better to shut up and to be patient.... Finally they called me again and said : " Sorry Sir but we need a photocopy of your passport." Now I was beginning to fulminate..... I said however : " Ok, so please proceed, make a photocopy with your photocopier".... - " Sorry, Sir, we don't have...." I left your office in Imus, came back at home in Tagaytay, I linked to the website of
Philippines Airlines and I booked my flight in less than five minutes, including payment with my credit card. The price was exactly similar to your offer. Well, what is the lesson of this story? First, your company is not professional at all Your employees are not properly skilled Maybe they are poorly paid and don't get motivation? Remember the sentence : when you pay with peanuts, you get monkees..... Also, not accepting some international credit cards is not the sign of an international vocation, right? You lost one customer (and his family). But I am sure the same story repeats many, many times....and you loss a lot of customers! Just for your information. Copy of this email on the international travel websites allowing comments on Airlines Companies.
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