"Check-in" bagages avec AirAsia à l'aéroport de Don Muang
by Aluberon
This discussion is in French, the community’s main language.
Original post
Bonjour,
Pouvez vous me dire, si possible avec précision, combien de temps doit-on se présenter à l'aéroport de Don Muang pour embarquer avec Air Asia pour Sien Reap.
Sachant que l'enregistrement des billets életroniques sera fait.
Certains parlent de 3 heures avant ..!!
Ca me parait beaucoup.
Merci de vos infos.
Alain
C'est pourtant indiqué très clairement sur le site Air asia : le check-in commence trois heures avant et est clos une heure avant. Bizarre d'ailleurs car j'avais lu que chez Air Asia pour un vol international il était clos deux heures avant. De toute façon c'est indiqué sur le Travel Itinerary que vous avez reçu.
https://www.airasia.com/in/en/check-ins/web-and-mobile-web.page
merci Denis ..
Ajoutons qu'il y a à chaque fois des locaux qui se pointent au dernier moment.
Les touristes, eux, ne sont pas aussi insouciants. Beaucoup sont sur place deux à quatre heures à l'avance.
« Tout le monde s'interroge sur comment laisser une meilleure planète à nos enfants, mais on devrait plutôt penser à laisser de meilleurs enfants pour notre planète. » Clint Eastwood
Bonjour Alain
comme celà a été dit , prévoir 3 heures avant ; ce que je veux souligner est le manque de professionalisme de cette cie low cost ; je ne suis pas le seul a avoir eu des problêmes (à destination de BALI ) , une fois avec un DEPART 2HEURES PLUS TOT QUE PREVU ! donc vol loupé et dodo au sol toute la nuit , (alors que 2 n° de tel et 2 e mails étaient donnés pour toutes infos !! JAMAIS recues , l'autre fois , C'était 2 heures de retard , un grand classique ;en conclusion SOYEZ TRES VIGILANTS avec cette cie ! et bon voyage , car il y a aussi des vols qui se passent bien !
comme celà a été dit , prévoir 3 heures avant ; ce que je veux souligner est le manque de professionalisme de cette cie low cost ; je ne suis pas le seul a avoir eu des problêmes (à destination de BALI ) , une fois avec un DEPART 2HEURES PLUS TOT QUE PREVU ! donc vol loupé et dodo au sol toute la nuit , (alors que 2 n° de tel et 2 e mails étaient donnés pour toutes infos !! JAMAIS recues , l'autre fois , C'était 2 heures de retard , un grand classique ;en conclusion SOYEZ TRES VIGILANTS avec cette cie ! et bon voyage , car il y a aussi des vols qui se passent bien !
Jacques
Merci beaucoup de l'info Jacques...
Alors qu'est ce que doit etre les autres...Plus jamais Air Asia, pris 2 X, une fois vol annule, l'autre fois
retard TRES important, le seul interet est son prix toujours tres attractif.Je precise que c'etait aux Philippines, lignes interieures.Sur un des vols il y avait moins de 25% de sieges occupes seulement.
raph
Tout ce qui ne me tue pas, me rends plus fort Ni dieux, ni maitres
Tout ce qui ne me tue pas, me rends plus fort Ni dieux, ni maitres
désolé, mais vous devriez savoir qu'entre les audits (souvent sous influence) et le réalité il y a une marge !
si je vous résumait l'accumulation des fautes commises , à notre égard , autant à l'aller qu'au retour de Bali , vous seriez plus réaliste et moins impartial vis à vis de cette cie !
suite à nos déboires , nous avons appris que nous n'étions pas les seuls à avoir été victimes d'un tel amateurisme de la part d'une cie qui veut jouer dans la cour des grands !
pour plus de crédibilité , je vous avoue avoir voyager beaucoup , avec différentes cies , depuis des décennies , et jamais je n'ai rencontré un tel manque de respect du passager/consommateur ! cordialement
si je vous résumait l'accumulation des fautes commises , à notre égard , autant à l'aller qu'au retour de Bali , vous seriez plus réaliste et moins impartial vis à vis de cette cie !
suite à nos déboires , nous avons appris que nous n'étions pas les seuls à avoir été victimes d'un tel amateurisme de la part d'une cie qui veut jouer dans la cour des grands !
pour plus de crédibilité , je vous avoue avoir voyager beaucoup , avec différentes cies , depuis des décennies , et jamais je n'ai rencontré un tel manque de respect du passager/consommateur ! cordialement
Jacques
je ne peux parler que de la ligne BKK-SR avec AirAsia car c'est celle que je prends
jamais eu aucun soucis en 3 ans
alors c'est un vol international mais considéré comme national là bas, l'aéroport international étant l'autre, celui est considéré pour les vols intérieurs
donc 2h largement
à la limite vous aurez du monde à l'ouverture du guichet et une fois le gros épongé, lol, vous passerez direct
enregistrement en ligne, oui, mais si vous avez des bagages en soute, ça servira pas à grand chose
et pour le controle sécurité, franchement j'ai jamais eu de queue, c'est pas un très gros aéroport, mais ...
Chris
Merci Chris..😉
Bonjour,
"si je vous résumait l'accumulation des fautes commises, à notre égard, autant à l'aller qu'au retour de Bali, vous seriez plus réaliste et moins impartial vis à vis de cette cie "
Mais qu'est-il donc arrivé ?
Je prends Air Asia plusieurs fois par année depuis belle lurette et je n'ai eu aucun problème. Les rares fois où les vols ont été annulés ou retardés de plus de 2 heures j'ai eu un courriel me proposant un autre vol ou l'annulation. Contrairement à vous je n'hésite pas à recommander cette cie Je crois que vous avez été très malchanceux.
"si je vous résumait l'accumulation des fautes commises, à notre égard, autant à l'aller qu'au retour de Bali, vous seriez plus réaliste et moins impartial vis à vis de cette cie "
Mais qu'est-il donc arrivé ?
Je prends Air Asia plusieurs fois par année depuis belle lurette et je n'ai eu aucun problème. Les rares fois où les vols ont été annulés ou retardés de plus de 2 heures j'ai eu un courriel me proposant un autre vol ou l'annulation. Contrairement à vous je n'hésite pas à recommander cette cie Je crois que vous avez été très malchanceux.
ce que je veux souligner est le manque de professionalisme de cette cie low cost ;
je ne suis pas le seul a avoir eu des problêmes (à destination de BALI
tu pretends ne pas etre le seul mais tu ne cites pas de source
tu cites 2 cas de problemes perso, c est 2 en trop, surtout quand ca te tombe sur le dos, mais qu est ce ramene a une compagnie qui assure des centaines de vols tous les jours, tu ne nous aides helas pas a le savoir
désolé, mais vous devriez savoir qu'entre les audits (skytrax) (souvent sous influence) et le réalité il y a une marge !
Denis cite une source, plus credible que ton temoignage. je consulte ce genre de site, j ai contribué a skytrax, mes contributions ont ete publiees sans modification. il existe d autres sites d evaluation des compagnies, les evaluations d air asia m ont l air assez consistantes, ce qui pour moi est signe de plus de "crédibilité" qu un temoignage isolé
perso j en suis a une soixantaine de vols avec air asia depuis 2008, en reservant longtemps a l avance en suivant leurs promos, j ai eu des vols a des prix delirants (5€ bangkok sakon nakhon 500km, 44€ aller retour kuala lumpur-sandakan 2000km, 260€ aller retour paris-kuala lumpur, 450€ kuala lumpur paris en premium avec un siege qui se met a l horizontale pour faire un vrai lit) en presque 10 ans j ai eu un retard de 30min, quatre vols avec modif d horaire, prevenu longtemps a l avance, dont un m a ete recredite, plein de modif sans soucis (environ 10€ de frais fixes par modif), des prix bas meme hors periode de promo
comme tous les low costs, ils exploitent leurs avions au max, reduisant les temps d escale et augmentant le risque de retard si tu voles en fin de journee. quand je peux j essaie d eviter. depuis 2 ans j habite a shenzhen en chine et j ai pris 7 fois le shenzhen-bangkok, a 19h dans un sens et a 23h30 dans l autre, soit la configuration qu il vaut mieux eviter, je n ai pas eu de retard, sur aucun des 7 vols
tout n est pas parfait, j ai aissi eu des blagues avec air asia (minimes par rapport a ce que tu racontes), ce n est certainement pas la compagnie du pays des bisounours, mais selon ma petite experience d une soixantaine de vols, c est le meilleur rapport qualite prix que je connaisse
tu n as sans doute pas eu de chance, tu parles de "crédibilité", ton discours et le manque de sources ne plaident pas vraiment pour la tienne
tu pretends ne pas etre le seul mais tu ne cites pas de source
tu cites 2 cas de problemes perso, c est 2 en trop, surtout quand ca te tombe sur le dos, mais qu est ce ramene a une compagnie qui assure des centaines de vols tous les jours, tu ne nous aides helas pas a le savoir
désolé, mais vous devriez savoir qu'entre les audits (skytrax) (souvent sous influence) et le réalité il y a une marge !
Denis cite une source, plus credible que ton temoignage. je consulte ce genre de site, j ai contribué a skytrax, mes contributions ont ete publiees sans modification. il existe d autres sites d evaluation des compagnies, les evaluations d air asia m ont l air assez consistantes, ce qui pour moi est signe de plus de "crédibilité" qu un temoignage isolé
perso j en suis a une soixantaine de vols avec air asia depuis 2008, en reservant longtemps a l avance en suivant leurs promos, j ai eu des vols a des prix delirants (5€ bangkok sakon nakhon 500km, 44€ aller retour kuala lumpur-sandakan 2000km, 260€ aller retour paris-kuala lumpur, 450€ kuala lumpur paris en premium avec un siege qui se met a l horizontale pour faire un vrai lit) en presque 10 ans j ai eu un retard de 30min, quatre vols avec modif d horaire, prevenu longtemps a l avance, dont un m a ete recredite, plein de modif sans soucis (environ 10€ de frais fixes par modif), des prix bas meme hors periode de promo
comme tous les low costs, ils exploitent leurs avions au max, reduisant les temps d escale et augmentant le risque de retard si tu voles en fin de journee. quand je peux j essaie d eviter. depuis 2 ans j habite a shenzhen en chine et j ai pris 7 fois le shenzhen-bangkok, a 19h dans un sens et a 23h30 dans l autre, soit la configuration qu il vaut mieux eviter, je n ai pas eu de retard, sur aucun des 7 vols
tout n est pas parfait, j ai aissi eu des blagues avec air asia (minimes par rapport a ce que tu racontes), ce n est certainement pas la compagnie du pays des bisounours, mais selon ma petite experience d une soixantaine de vols, c est le meilleur rapport qualite prix que je connaisse
tu n as sans doute pas eu de chance, tu parles de "crédibilité", ton discours et le manque de sources ne plaident pas vraiment pour la tienne
Bonjour, Je ne sais pas d'où vient ce classement mais je l'ai pris , il y a une semaine pour un vol Bkk Krabi 1 heure de retard avec le pilote qui rigole avec les hôtesses et 45 minutes dans l'avion avant de décoller. Thai Lion air partait une heure après et mes amis sont arrivés en m^me temps que moi !!!
De plus avec Thaï lion air 15 kg de bagages en soute gratuit !!
Plus jamais Air Asia.
elmagnifico9
Les autorisations de décollage sont données par la tour de contrôle, pas par la compagnie. Vous ne savez pas ce qui était la cause du retard donc rien ne sit que ce soir à cause d'Air Asia.
Pour les bagages « compris dans le prix » vous me faites rire. Air Asia a opté pour que le passager puisse choisir son poids de bagage soute, ou même économiser dessus s'il n'en a pas. Quand on compare le prix total avec 15 kg de bagage on est exactement dans le même ordre de prix que les « gentilles compagnies qui offrent le bagage soute ». Un peu de discernement, bon sang !
Pour les bagages « compris dans le prix » vous me faites rire. Air Asia a opté pour que le passager puisse choisir son poids de bagage soute, ou même économiser dessus s'il n'en a pas. Quand on compare le prix total avec 15 kg de bagage on est exactement dans le même ordre de prix que les « gentilles compagnies qui offrent le bagage soute ». Un peu de discernement, bon sang !
Et pour info, à partir du 1er décembre 2017, la baggage allowance de Thai Lion Air pour les vols domestiques passe de 15 à 10 kg.
Quelqu'un qui voudrait voyager avec 25 kg de bagage soute paiera : - 460 bahts de supplément chez Air Asia ; - 500 bahts chez Thai Smile (100 bahts le kilo au dessus de 20 kg) ; - 520 bahts chez Thai Lion Air.
C'est plus clair comme ça ???
Quelqu'un qui voudrait voyager avec 25 kg de bagage soute paiera : - 460 bahts de supplément chez Air Asia ; - 500 bahts chez Thai Smile (100 bahts le kilo au dessus de 20 kg) ; - 520 bahts chez Thai Lion Air.
C'est plus clair comme ça ???
voici ce qui est arrivé à Livingston. Dans un autre post il mentionnera qu'il n'a pas internet ni fait de vérification du vol, lui et ses amis sont les seuls à avoir manquer le vol !!!! et il blâme Air Asia
eh ben coudonc!
23 octobre 2016 à 5:51 Air Asia: méfiance! (Phnom Penh - Bali) 7 réponses · 632 affichages ·
Quand une cie aérienne vous donne pleine satisfaction, il est bien d'en informer les voyageurs (les infos données étant personnelles elles seront toujours subjectives) quand elle déroge à ses attributions il faut AUSSI le signaler, ce que je fais ici, tout simplement ; ici il s'agit de faits réels ;
avec des amis nous avons pris 4 billets, pour BALI (phnom Penh- Bali), le départ est prévu à 8H20, nous arrivons AVANT 7 H, normal, et attendons, le panneau d'affichage indique "on board " (embarquement), OR au guichet d'AIR ASIA : personne ?! on attend, pas un seul personnel de la cie en vue ! celà est inquiétant; puis le panneau affiche : BALI/CLOSE ?? nous ne l'avons pas vu OUVRIR ? enfin une hotesse, avec le sourire nous dit que NOTRE AVION EST PARTI !! non pas à 8H20 mais à.... 7 H !! SANS AUCUNE INFO, NI MOTIF ! (nous avions donner notre E mail et n° de tel bien sur) Pas la moindre excuse, et surtout SANS AUCUNE INTENTION DE NOUS RECLASSER à leurs frais, comme celà est une nécessité dans TOUTES les cies internationales ! trouver une autre solution ; nous avons du nous même, difficilement, chercher un autre vol, toujours avec AIR ASIA pour partir le même jour, via une autre escale (BANGKOK au lieu de KUALA LUMPUR) et avons dù REPAYER ce billet pour BALI ! à un prix beaucoup plus élévé que le billet déjà payer initialement !! mieux, arrivé à BANGKOK, à 18H notre prochain vol était le lendemain à 6H soit 12H d'attente toute la nuit à l'aéroport! sympa le carrelage ! surtout après 9 H d'attente avant ;
Naifs, nous avions penser nous faire rembourser du montant de 1200 USD, pour ce vol non effectué ; que non ! malgré TOUS les justificatifs envoyés, plusieurs fois, sans aucune erreur, aux contacts par le net d'AIR ASIA, on ne sera pas rembourser, sans explications !
23 octobre 2016 à 5:51 Air Asia: méfiance! (Phnom Penh - Bali) 7 réponses · 632 affichages ·
Quand une cie aérienne vous donne pleine satisfaction, il est bien d'en informer les voyageurs (les infos données étant personnelles elles seront toujours subjectives) quand elle déroge à ses attributions il faut AUSSI le signaler, ce que je fais ici, tout simplement ; ici il s'agit de faits réels ;
avec des amis nous avons pris 4 billets, pour BALI (phnom Penh- Bali), le départ est prévu à 8H20, nous arrivons AVANT 7 H, normal, et attendons, le panneau d'affichage indique "on board " (embarquement), OR au guichet d'AIR ASIA : personne ?! on attend, pas un seul personnel de la cie en vue ! celà est inquiétant; puis le panneau affiche : BALI/CLOSE ?? nous ne l'avons pas vu OUVRIR ? enfin une hotesse, avec le sourire nous dit que NOTRE AVION EST PARTI !! non pas à 8H20 mais à.... 7 H !! SANS AUCUNE INFO, NI MOTIF ! (nous avions donner notre E mail et n° de tel bien sur) Pas la moindre excuse, et surtout SANS AUCUNE INTENTION DE NOUS RECLASSER à leurs frais, comme celà est une nécessité dans TOUTES les cies internationales ! trouver une autre solution ; nous avons du nous même, difficilement, chercher un autre vol, toujours avec AIR ASIA pour partir le même jour, via une autre escale (BANGKOK au lieu de KUALA LUMPUR) et avons dù REPAYER ce billet pour BALI ! à un prix beaucoup plus élévé que le billet déjà payer initialement !! mieux, arrivé à BANGKOK, à 18H notre prochain vol était le lendemain à 6H soit 12H d'attente toute la nuit à l'aéroport! sympa le carrelage ! surtout après 9 H d'attente avant ;
Naifs, nous avions penser nous faire rembourser du montant de 1200 USD, pour ce vol non effectué ; que non ! malgré TOUS les justificatifs envoyés, plusieurs fois, sans aucune erreur, aux contacts par le net d'AIR ASIA, on ne sera pas rembourser, sans explications !
Tu as bien lu le commentaire suivant ??
Ne cherche pas à défendre une compagnie coûte que coûte, je te dis qu'avec Thaï lion air 10 ou 15 kg GRATUIT !!!!!
Ce n'est pas avec air asia que tu verras cela.
Salut.
elmagnifico9
celà est inquiétant
Je confirme qu'on peut s'asseoir dans un aéroport et y passer des heures sans que personne ne s'occupe de vous. Quel scandale.
Je confirme qu'on peut s'asseoir dans un aéroport et y passer des heures sans que personne ne s'occupe de vous. Quel scandale.
Nous avions un vol airasia DM BKK pour SR à 14 h 15, nous avons prefere arriver à 11 h 00. Une grande affluence dans la salle des check in, mais rapidement les hotesses airasia nous ont orienté sur la bonne file d attente, il y avait une ligne dediee aux check in on line, ce qui reduit notre temps d attente vs ceux qui n etaient pas enregistres on line. Le check in bagages en soute a ete rapide , ensuite controle securité normal, le tout en 1 heure env., de sorte qu il nous est resté pas mal de temps pour flaner dans les boutiques et manger un morceau avant d embarquer à l heure prévue.
Au retour nous avons fait Phnom penh-DM BKK, 17 h 15 Ras, par contre une fois arrivés à DM, 1 heure d attente pour avoir un taxi au juste prix, il faut prendre un ticket et attendre son tour avec zénitude😐... autre solution, prendre un taxi express sans attente...à 1100 Thb au lieu de 400, le prix de notre patience😛
Karibu sana sana...
Merci des infos Laurène
Nous sommes à BKK et partons demain pour Siem Reap..😉
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After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
Best regards,
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
Best regards,
Hi there,
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia. Sincerely, Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding. Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage... Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia. Sincerely, Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding. Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage... Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
Hi,
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies. Have a great day.
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies. Have a great day.
Hi there,
I traveled in June 2025 with Nouvelair Destinations to Hammamet.
I had one checked bag and one carry-on sized 40x24x30, which I usually take on low-cost flights, and I didn’t have any issues. But I just read on a website that Nouvel Air only accepts carry-ons of 40x20x15. I’m flying back to Djerba in June—what do you think? Especially since that size is impossible to find??????? Thanks
Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight.
I booked my ticket.
I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?).
Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket?
Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.
Thanks in advance!
Thanks in advance!
Hi there,
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)
Thanks for your feedback.
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)
Thanks for your feedback.
Hi,
A pretty serious issue has come up in the past few weeks for traveling to Tanzania.
What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!
Loïc
A pretty serious issue has come up in the past few weeks for traveling to Tanzania.
What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!
Loïc
Hi,
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
...
Doha Airport on October 21, 2025:

...
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
...
Doha Airport on October 21, 2025:

...
Hello, some (potentially) good news for Brazil lovers—GOL airline is launching a route to Europe from Rio, starting in September for Lisbon, then Paris at a later date that hasn’t been announced yet.
They’ll be using their new A330-900 neo.
No prices have been announced so far, but hopefully we’ll find direct flights from GIG at a more interesting fare than AF or Latam…
Hello,
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
Hello,
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG. Which airlines would you recommend for round-trip flights, with or without a layover? We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker). We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA. For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai. Should we book very far in advance, or is a few months before departure enough (4/6 months)? We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG. Which airlines would you recommend for round-trip flights, with or without a layover? We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker). We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA. For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai. Should we book very far in advance, or is a few months before departure enough (4/6 months)? We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
Hi,
It's all in the title—this means nothing's getting through, so no more oil.
In Europe, kerosene reserves are still good, but by the end of April, flights will have to be reduced.
European airports fear running out of kerosene if the Strait of Hormuz isn’t reopened within three weeks
Bluff or not? Stay tuned....
Bluff or not? Stay tuned....
Hi everyone,
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
Hi there!
Has anyone taken the direct flight from CDG to Las Vegas with Air France?
Looking forward to your feedback!
Hey everyone,
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one). The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much! I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one). The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much! I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
Hi there,
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
Hi there,
I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all.
Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not?
Thanks, and feel free to ask if you need any tips about the country!
My wife bought a flight ticket (Lucky Air) under her Thai maiden name and was issued a Chinese visa on her new Thai passport but with her French married name (due to administrative requirements). She was denied boarding by the airline in Bangkok for the flight to Kunming—resulting in the loss of our round-trip flight tickets, including mine since we were traveling together—despite presenting both passports at the airline counter at the same time.
Hi there.
I’m planning a trip to Chile, and the fares from the Colombian airline Avianca are really appealing.
Way cheaper than Air France, for example.
That said, the reviews I’ve seen online aren’t great.
What do you think of this airline?
Have any of you taken long-haul flights with Avianca?
Thanks in advance for your replies.
Eric
Hi there,
This might be a silly question, but I’m traveling to Japan from CDG and returning via Osaka with EVA Air, and I have a pretty bulky aluminum knee brace. It’s this model: https://enovis-medtech.eu/fr_FR/OA-FullForce-74358.html
Has anyone had any experience with airport security checks or flying with one of these?
Thanks in advance! Best regards,
This might be a silly question, but I’m traveling to Japan from CDG and returning via Osaka with EVA Air, and I have a pretty bulky aluminum knee brace. It’s this model: https://enovis-medtech.eu/fr_FR/OA-FullForce-74358.html
Has anyone had any experience with airport security checks or flying with one of these?
Thanks in advance! Best regards,
Hi there,
I can't seem to find flights between the Cape Verde islands on the airline's website. No matter the date or route, I always get the same response: "no flights on this date." See the photo. Would anyone have an explanation? Surely not all flights are fully booked in July?
Best, Thierry
I can't seem to find flights between the Cape Verde islands on the airline's website. No matter the date or route, I always get the same response: "no flights on this date." See the photo. Would anyone have an explanation? Surely not all flights are fully booked in July?
Best, Thierry






