The couple involved refused to pay the extra fee demanded by the flight coordination company. Things quickly escalated. It got so bad that the man ended up physically fighting with an airport agent, even rolling on the ground.
If you can’t afford to pay for your luggage, don’t travel 😡. What’s next? Are they gonna hit the tour guide in Mykonos because the price of the tour went up without warning 🤪?
A heads-up to all EasyJet travelers: baggage checks are more strict than ever!
One People, One Destiny... Jumuiya ya Afrika ya Mashariki
I think this kind of incident is going to become more common with these unsustainable low-price policies for airlines.
On top of that, it’s getting extremely complicated to compare prices since no one is selling the same basic service beyond the flight itself.
If anyone knows a comparison site that lets you check boxes for cabin baggage, hold baggage, and standard seat reservation, I’d love to hear about it! !
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It’s a bit unclear.
The "bagarre" (fight), in itself, is a violent altercation, like those that happen in public spaces for all sorts of reasons—and, let’s be honest, often under the influence of stimulants, alcohol, or something else. Nothing specifically related to air travel.
After that, the dispute—we don’t really know the details.
The couple refused to pay, maybe wrongly, maybe rightly; it’s possible.
The fact that everything is filmed these days and that scenes like this are monetized by media outlets looking for an easy and effective way to attract clicks (and thus revenue) gives us the impression that violent altercations are more frequent. That’s also something to consider.
I think this kind of incident is going to become more common with this unsustainable low-price policy for airlines.
I actually felt that the era of low introductory prices was a bit behind us, and that everything was clearer now when it comes to passenger information.
It’s always a nearly bare price that’s advertised.
The worst are the traditional airlines.
With low-cost carriers, it’s pretty clear to everyone that you’ll have to pay extra for everything (drinks, seats, meals, cabin and hold baggage, even boarding passes...).
But not with the traditional ones.
With some, baggage is included, but not with others.
If you’re flying to Africa, baggage is free. If you’re flying to Asia, it’s not (same airline).
And so on and so forth.
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People are fighting to pay for extra baggage, but they can afford a vacation in Mykonos at 250 € a night and all the rest? And even if they weren’t staying in Mykonos, in the Cyclades, a night costs at least 90 € minimum.
Another solution: don’t take low-cost airlines but regular ones where prices for baggage are clearly displayed, and you’re treated well.
Men don’t fight over money—they fight over matters of pride, honor, and self-respect. We don’t know the exact circumstances, but airport staff are usually trained to avoid reaching that point at all costs.
Psychology, tact, knowing how to defuse tension even if it means making a few concessions, etc.
There are a lot—*a lot*—of staffing issues in European airports: labor shortages, poorly prepared or trained workers.
This is especially true in the summer, when most European airports struggle.
Again, we don’t know who’s really at fault here, but the professionals who have to handle the situation are the staff behind the counter, and they should do everything possible to avoid escalating things to that level.
It’s a bit unclear.
The fight, in itself, is a violent altercation, like those that happen in public spaces for all sorts of reasons—and, let’s be honest, often under the influence of stimulants, alcohol, or something else. Nothing specifically related to air travel.
After that, the dispute—we don’t know the details.
The couple refused to pay, maybe wrongly, maybe rightly; it’s possible.
The fact that everything is filmed these days and that this kind of scene is monetized by the media, which sees it as an easy and effective way to attract clicks and revenue, gives us the impression that violent altercations are more frequent. That’s also something to consider.
People will fight to avoid paying for extra baggage, but they can afford a vacation in Mykonos at 250 € a night and all the rest? Even if they weren’t staying in Mykonos, in the Cyclades, a night costs at least 90 €.
Another solution: don’t fly with low-cost airlines but with regular carriers where baggage prices are clearly displayed, and you’re treated well.
Exactly!
The reason for their travel has nothing to do with their frustration—it’s not like they were on an emergency trip. Those islands are stunning, but you’ve got to plan for the budget and all the extras!
One People, One Destiny... Jumuiya ya Afrika ya Mashariki
I can hardly see the airport employee becoming the catalyst for this escalation.
I don’t know.
But if they’re well trained, they’ll do everything to avoid it.
Right now, it’s trendy to jump on these stories that are complacently shared—often on Facebook or in newspaper pages.
Maybe the analysis blaming it on the savagery of the people deserves a bit of perspective.
And once again, I think seeing this as a money issue misses the point.
Unfortunately, this story reflects our current society. Everyone wants everything as cheap as possible, and at the slightest problem, things escalate. When all you have to do is read everything during booking, pay for the options you want, and follow the rules. But apparently, that’s too complicated for some people.
In a different context, a friend told me he had the misfortune of honking at a car, and the driver got out with a knife. He ran away and lost him.
We’ve reached a point where you can’t say anything without risking upsetting someone and things spiraling out of control. Violence is everywhere, and many professions now put up signs about it to try to protect their staff.
I’m especially thinking of the employee who was just doing their job by following their company’s instructions. Fortunately, they got out of it okay. But what about next time?
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Whether it's low-cost airlines or not, everything is clear on their websites—you just have to read what you're buying before confirming the purchase (that is, if you know how to read). 🤪
And beyond the money these companies make, flight safety comes first.
Good luck explaining to that hysterical woman that her sequined Brazilian swimsuit weighs 3 tons. 😂
If 50 divas with huge suitcases want to compete on the beaches of Mykonos, how’s the plane supposed to take off?? 😂
People only think about themselves and don’t respect others. As someone who only boards a plane at the last minute—because the seats in the departure lounge are way more comfortable than those in the cabin (why board first and wait an hour on the plane before takeoff? Someone explain that to me)—🤪
Of course, someone always takes the overhead bin space above my seat, and I immediately remove the suitcase of the person who goes, "Oh, but ma’am, I had no space left elsewhere." Don’t wanna hear it—deal with it... no way!!! 😏
Whether they're low-cost airlines or not, everything is clear on their websites—you just have to read what you're buying before confirming the purchase (that is, if you know how to read). 🤪
And beyond the money these companies make, flight safety comes first.
Try explaining to that hysterical woman that her sequined Brazilian swimsuit weighs 3 tons. 😂
If 50 chicks with huge suitcases want to compete on the beaches of Mykonos, how’s the plane supposed to take off?? 😂
People only think about themselves and don’t respect others. As someone who only boards a plane at the last minute—because airport waiting-area seats are way more comfortable than those in the cabin (why board first and wait an hour on the plane before takeoff? Someone explain that to me)—🤪
Of course, someone always takes the space in the overhead compartment above my seat, and I immediately toss out the suitcase of the person who goes, "Oh, but ma’am, I had no room anywhere else." Don’t wanna hear it—figure it out yourself, seriously!!! 😏
Get everything as cheap as possible, and at the slightest problem, it escalates.
Do you really want to see this as a money issue?
I don’t think so.
A lot of people are on edge, but more because they feel cheated, betrayed by promises, tricked by the details. In the pictures, you can see it was a pretty "even" fight, by the way.
We also have media that loves to create buzz with images, that no longer has journalists, that doesn’t cover in-depth topics, and that lives off clicks and ads.
Is there anywhere with a slightly precise investigation or a clear testimony about what triggered the scene?
A lot of people are indeed on edge, but more because they feel cheated, betrayed by promises, tricked by the details
The size and weight limits for carry-on luggage are clearly stated on low-cost airlines' websites.
Every time I’ve flown low-cost, I’ve seen people in the boarding line trying to sneak through (knowing full well what they’re doing). Sometimes it works, sometimes there’s a sizer: it fits or it doesn’t, you can’t win every time, and in the latter case, I don’t see why refusing to pay is justified!
Si tu diffères de moi, mon frère, loin de me léser, tu m'enrichis (Saint Exupéry)
Whether it's low-cost airlines or not, everything is clear on their websites—you just have to read what you're buying before confirming the purchase (though you still need to know how to read). 🤪
And beyond the money these companies make, flight safety comes first.
Try explaining to that hysterical woman that her sequined Brazilian swimsuit weighs 3 tons. 😂
If 50 divas with huge suitcases want to compete on the beaches of Mykonos, how’s the plane supposed to take off? 😂
People only think about themselves and don’t respect others. As someone who only boards a plane at the last minute—because airport waiting-area seats are way more comfortable than those in the cabin (why board first and wait an hour on the plane before takeoff? Someone explain that to me)—🤪
Of course, someone always takes the overhead bin space above my seat, and I immediately remove the suitcase of the person who goes, "Oh, but ma’am, I had no space left elsewhere." Don’t wanna hear it—deal with it! No way!!! 😏
How elegantly these things are said...
A little explanation is in order: 😏
The most active members on the forum are roughly between 50 and 75 years old. I assumed they (or should I say *they*—since it could be women too) were old enough to understand when I’m "playing" the Marseille bimbo because it’s just a bit of fun for me—it’s just to spice up my replies (I can also play the posh lady without any issue). 😏
I also thought that, given the advanced age of the active members, they’d get that only the meaning of my responses matters. 🙄
But if, for them, my sense of humor overshadows the relevance of my points, I feel sorry for them. 😏 Their lives must be pretty dull. As for their intelligence level, I’d rather not comment. 😂
Take care!!!
The dimensions and weight of carry-on luggage allowed in the cabin are clearly stated on low-cost airlines' websites
With different policies, different dimensions, and types of tickets that make comparison impossible, an effort could be made to improve clarity.
Every time I've taken a low-cost flight, I've seen people in the boarding line trying to sneak through (knowing full well what they were doing).
It's hard to tell what's truly low-cost anymore, but in any case, there's always some room for interpretation. In any plane, there's a proportion of bags that aren't really within the rules, and that's just accepted.
The trend is toward more carry-on luggage, with planes better adapted for it.
The phrase can refer to a whole range of situations, and the trigger is probably a word, a tone, an expression...
Too much luggage? A planned bag that exceeds the size or weight limits? A difference of opinion over a soft bag, a handle, or wheels?
but in any case, there’s always room for interpretation
There’s a template.
It either fits or it doesn’t.
The best way to constantly have brawls like the one in Nice is to accept small breaches of the contract (your "room for interpretation").
Why him and not me?
One centimeter today, why not two tomorrow?
And then low-cost airlines are commercial companies. They’re here to make money. Why would they give gifts to their customers?
The routes they operate have little to no competition.
The customer is more or less captive.
I try to avoid them as much as possible, especially Ryanair (not because of the paid baggage), but sometimes I don’t have a choice.
As mentioned several times in this thread, a growing number of people think everything is owed to them and that everything should be almost free.
They don’t care that there are employees who need to be paid fairly behind the scenes—it’s all about their own pleasure.
Between those who board drunk, those who bring their own booze, and those who fight to save a few bucks, flying is sometimes a real ordeal.
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With different policies, different sizes, and types of tickets that make comparison impossible; an effort for clarity could be made.
That's for sure... but once the ticket is bought, you only get the details that correspond to the reserved flight (which we don’t necessarily check ).
The trend is toward more carry-on luggage, with better-adapted planes.
And I find that really unfortunate because it encourages short stays, even round trips in a single day (apparently that’s very trendy)... And we’re talking about reducing carbon emissions in aviation?
Si tu diffères de moi, mon frère, loin de me léser, tu m'enrichis (Saint Exupéry)
That's for sure... but once the ticket is bought, you only get the details that match the booked flight (which we don’t necessarily check ).
Once the ticket is bought, it’s too late.
And I find it really unfortunate because it encourages short stays, even round trips in a single day (apparently that’s very trendy now)... And we’re talking about reducing carbon emissions in aviation?
I don’t see the connection.
New planes have larger overhead bins, better suited for more carry-on luggage; everyone benefits, starting with the airlines.
The carbon footprint for a weekend getaway is disastrous.
If it were just one weekend, it wouldn’t be an issue, but with those low fares, people end up taking multiple weekend trips like this throughout the year.
All of this just encourages tourists to flock to a handful of places, turning those destinations into nightmares.
They would’ve had to pay me a lot to get me on that Nice-Mykonos flight...🤪
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There are tons of low-cost airlines in Europe that serve regions that wouldn’t have an airport otherwise; the criticism is a bit too easy.
When it comes to charter/low-cost mass tourism, it’s a lifestyle, mostly for the urban bourgeoisie, let’s be honest.
But that has nothing to do with this fight, in which, by the way, the blows seem pretty evenly distributed in the video.
That’s why it’s worth doing your research beforehand, even if it’s a hassle.
I don’t see the connection.
A very low seat price with free cabin baggage but expensive checked baggage encourages very short trips (weekends or day trips), which means more flights over a year.
A higher seat price but with free checked baggage (which is increasingly rare) will encourage longer trips, so fewer round trips overall.
Everyone wins, starting with the airlines.
For the airlines, that’s definitely true—otherwise, I guess they wouldn’t adopt this kind of pricing.
"Everyone"... well, it depends on your point of view
Si tu diffères de moi, mon frère, loin de me léser, tu m'enrichis (Saint Exupéry)
A very low seat price with free cabin baggage and expensive checked baggage will encourage very short trips (weekend or day trips) and thus increase the number of flights per year.
A higher seat price but with free checked baggage (which is less and less the case) will encourage longer trips, resulting in fewer round trips overall.
I don’t believe for a second that this has that effect.
For airlines, it’s certainly the case, otherwise I suppose they wouldn’t adopt this kind of pricing.
"Everyone"... it depends on your point of view
Do you know anyone who finds it advantageous to have to check a bag?
Most travelers do everything they can to avoid it, and the airlines themselves don’t want it either.
You really want to make this about money?
I don’t think so.
Yet it’s clearly stated in the title, as you can read.
A lot of people are indeed on edge, but more because they feel cheated
To avoid being cheated, you need to read and choose what you want. These are à la carte flights, and it’s actually a fair system. But apparently, it’s complicated for some people. And when you make a mistake, you own it and don’t try to game the system 😉
betrayed by promises, tricked by details
You get what you paid for. And if you forgot something, you can add it after booking. Otherwise, you pay at the airport. But no, it’s easier to try to sneak around, and when that doesn’t work, you throw a fit When you play the game, you’ve got to accept losing.
Ryanair, for example, also cracks down on fraudsters 😉 That’ll cost 2.5 € per unhappy passenger who might get violent with you 😉
Ryanair’s new strategy to penalize certain travelers: « We still have our work cut out to get rid of them » | RTL Info
"Si partir vivre ses rêves remplit l'âme, les partager après les avoir réalisés la grandit"
"Qui veut apprendre à se connaître commence par explorer le monde"
The title certainly doesn’t accurately reflect the facts.
You get what you paid for. And if you forgot something, you can add it after booking. Otherwise, you pay at the airport. But no, it’s easier to try to sneak by, and when that doesn’t work, you make a scene 😠. When you play the game, you’ve got to accept losing.
You’re assuming things happened that way, but you’re jumping to conclusions.
We don’t know the full story.
For things to escalate to physical violence, there must’ve been a trigger beyond just the extra fee.
What you’re saying about Ryanair would actually suggest shared responsibility in the altercation.
There are loads of low-cost airlines in Europe that serve regions which wouldn’t have an airport otherwise; the criticism is a bit too easy.
Low-cost airlines are drawn by three factors:
- subsidies (it’s the community that pays part of the transport cost)
- the tourist appeal of the departure or arrival point
- migration flows (people originally from point A who work in point B)
If there are lots of Turks in a region, there’ll be a route from that region to Turkey.
If there are Portuguese, it’ll be Portugal.
If the English have colonised a département...
For tourism, low-cost airlines regularly change their schedules once the pool of potential customers is exhausted.
That’s why a Lyon-X route will be replaced by a Lyon-Y route the following year...
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You assume things happened that way, but you're extrapolating.
We don't know anything about it.
To come to blows, there must certainly have been a trigger, on top of the extra fee issue.
You need to stop making up stories—it's you who's extrapolating.
What’s in it for the airport agent? They were probably just doing their job, and not for a huge salary either 😉 Maybe they didn’t handle it tactfully or explain things well, but that should NEVER lead to violence. These passengers apparently (innocent until proven guilty) lost it, and if there are legal consequences, they’ll have to face them.
What you’re saying about Ryanair would rather suggest shared responsibility in the altercation.
They’re just doing their job too. It’s like train inspectors who get insulted and assaulted when a fare-dodger resists. Is that normal to you? Not to me. Only strict penalties and convictions will put an end to this kind of behavior.
"Si partir vivre ses rêves remplit l'âme, les partager après les avoir réalisés la grandit"
"Qui veut apprendre à se connaître commence par explorer le monde"
What’s the point of the airport agent? They were surely just doing their job, and on top of that, not for a minister’s salary 😉 Maybe they didn’t handle it well or explain things properly, but it should NEVER come to blows. These passengers apparently (innocent until proven guilty) lost it, and if there are legal consequences, they’ll have to face them.
I don’t know.
There are a ton of agents who are poorly trained, incompetent, not cut out for the job, or unqualified. Airports are chaotic in the summer, and the staff shortage is obvious.
I’ve seen rude staff—rarely, but it happens.
They were just doing their job too.
No, their job shouldn’t be to set traps or hunt people down, as the link you shared suggests. When you approach customers with that kind of attitude, clashes are inevitable.
It’s like train inspectors who get insulted and assaulted when a fare dodger resists. Is that normal to you? Not to me.
Having dealt with an aggressive, insulting, and obnoxious inspector myself, I know it’s not always black and white.
Not to me. Only severe penalties and convictions will eradicate these kinds of incivilities.
Newly hired staff are usually friendlier than the regulars.
Their attitude hasn’t been soured by customers yet...
There’s no reason to come to blows over a baggage fee.
You either grumble, accept that it happens to everyone, and leave your suitcase behind—or you pay.
If you’re still upset on the way back, you can vent on a review site.
I wonder who actually bought the suitcase.
Sometimes, the blame (and the punches) land on the guilty partner.
I also wonder if a few pre-flight drinks didn’t play a part in all this.
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Newly hired staff are usually friendlier than the permanent ones.
Customers’ attitudes haven’t worn them down yet...
There’s no reason to come to blows over an extra baggage fee.
You either grumble—it happens to everyone—but you leave your suitcase or you pay.
If you’re still upset when you get back, you vent on a review site.
I wonder who bought the suitcase.
Sometimes, the blame (and the punches) land on the guilty spouse.
I also wonder if a few pre-flight drinks didn’t happen before boarding.
+1
"Si partir vivre ses rêves remplit l'âme, les partager après les avoir réalisés la grandit"
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There’s no reason to come to blows over extra baggage.
I’ve been trying to explain from the start that there must be another reason, even if it’s in the context of a disagreement over baggage.
I also wonder if a few drinks before boarding didn’t play a part.
That’s what I was writing earlier too; but a passenger who’s worked up can be managed—certainly not by letting things escalate to physical violence. Trained staff know the priority is to preserve what’s essential, even if it means compromising.
I agree with Mitch341: with you, whether it’s this post or another, there’s not a shred of humor as you claim—just vulgarity, and nothing else.
At least we can give you credit for one thing—you cherry-picked my responses to judge me harshly (oh, come on). 😂
Anyway, search my username on the forum, and you’ll see that with people who are decent to me, I use a completely different tone!!!
I can confirm! This practice is now spreading to traditional airlines too. I recently had this experience on a long-haul flight with Iberia—their lowest fare didn’t include checked baggage. I almost got caught out, simply because I’d never had to think about it with this type of airline before. Luckily, I still read the terms and included services before clicking "buy"! 😅
I can confirm! This practice is now spreading to traditional airlines. I recently had this experience on a long-haul flight with Iberia—bait pricing with no checked baggage. I almost got caught out, simply because I’d never had to ask myself that question with this type of airline. Luckily, I still read the terms and included services before clicking "buy"!
Hi, "you almost got caught out"??
As if it were some scam you avoided.
And in the end, you read the options offered before finalizing the purchase.
So it WASN’T an attempted scam.
Best regards!!!
I didn’t say it was a scam—don’t put words in my mouth.
Getting caught out, meaning "a moment of inattention and I didn’t get the service I wanted." There, is that better? 😛
I didn't say it was a scam, don't put words in my mouth.
Getting tricked, meaning "a moment of inattention and I didn't get the service I wanted." There, is that better? 😛
So we don't have the same definition of "almost getting tricked."
Best regards!!!
When it comes to the airlines I usually fly with, there are generally three or four "commercial" classes for economy tickets.
The lowest, often called Light, Promo, or Super Saver, doesn’t include checked baggage but usually allows one carry-on. Then there’s another category, like Standard or Classic, which includes checked baggage, followed by a third, often modifiable or with lounge access.
Normally, it’s pretty clear.
That said, you should always buy directly from the airline’s website—otherwise, you won’t know exactly what you’re getting.
Sometimes, a business-class ticket can even be cheaper than economy, so it’s always worth checking.
There’s one little trick I hate, though—Transavia, I think, offers a "small cabin bag" plus checked baggage for less than a cabin-bag-only ticket. In other words, I never fly Transavia. Plus, I can’t stand their awful seats.
For paid seat selection, the best strategy is to skip the fee and be the first to check in online. Just be careful—with some airlines, getting upgraded to business right when online check-in opens can cost the same as buying a seat in the emergency exit row.
Compromise?
But why?
Ending up dealing with all the other passengers because they’d also demand freebies.
Compromise because what’s important is that check-in happens, boarding goes smoothly, the plane leaves on time, and it doesn’t miss its slot.
The rest is just childishness that shouldn’t distract from what really matters.
In situations with the public, you have to compromise—a cop, a teacher, a restaurant server, a hotel receptionist—everyone compromises because it’s a sign of intelligence to avoid conflict, even when you’re in the right.
This kind of problematic passenger is very often removed at the gate to prevent in-flight incidents that would hurt the airline’s profitability.
When it comes to the airlines I use, there are generally three or four "commercial" classes for economy tickets.
The lowest, often called Light, Promo, or Super Saver, doesn’t include checked baggage but usually allows one cabin bag. Then there’s another category, like Standard or Classic, which includes checked baggage, followed by a third, often modifiable or with lounge access.
It’s usually pretty clear.
That said, make sure to buy directly from the airline’s website—otherwise, you won’t know what you’re actually getting.
Sometimes, a business-class ticket can even be cheaper than an economy one, so it’s always worth checking.
One little trick I’ve noticed with Transavia, though—they offer a "small cabin bag" plus checked baggage for less than a cabin-bag-only ticket. In other words, I never fly Transavia. Plus, I can’t stand their awful seats.
For paid seats, the best solution is not to pay and be the first to check in online. Just be careful—with some airlines, getting upgraded to business right when online check-in opens isn’t more expensive than buying a seat with "emergency exit" access.
Michel
Personally, it’s the opposite for me—I love Transavia’s "green Gini" seats, which I find wider at the hips, meaning under the armrests.
As for emergency exit seats, which I’d never pay extra for, I’m "lucky" enough to be 1.78m tall, and the cabin crew—always nice to me—often offers to let me sit there for free, as long as I speak English to help in case of an evacuation (which absolutely won’t happen). But I cheat (yes, milady) 😄
It's clear when you're on the airline's website, where I buy my tickets.
It's on the comparison sites where it's not.
The "cabbages" (tickets with baggage included, usually Qatar, Saudia, Oman, Thai...) and the "carrots" (AF, LH, Iberia, etc.) are compared the same way, even though the services aren't the same.
There's no baggage hold option to choose from.
So you have to go to each site to find out what the real price is based on what you're looking for (ticket only, ticket + baggage, ticket + baggage + seat).
It can happen that a business-class ticket is cheaper than an economy ticket,
Yes, I've already bought a long-haul flight that way.
But it's extremely rare for long-haul flights.
For premium economy, it happens quite often during school holidays.
I never fly Transavia.
I avoid them because they're not reliable when it comes to sticking to their schedule.
If the plane isn't full enough, they cancel.
But that's the case with all low-cost airlines.
It's better to know this so you only book refundable options afterward (hotels, car rentals, etc.).
Also, plan another trip elsewhere (on paper) just in case, to change your destination at the last minute.
I sometimes have several itineraries ready just in case...
For paid seats, the best solution is not to pay and be the first to check in online.
Easy when you're alone.
Easy on short/medium-haul flights.
Less obvious on long-haul flights, especially if you want specific seats. The computer system puts you wherever it wants, and the choice is increasingly limited even if you're the first to check in.
It's trickier when traveling in pairs and especially with family. If you really want to sit next to someone, it's safer to book in advance.
With some airlines, getting upgraded to business class right when online check-in opens isn't more expensive than buying a seat in the "emergency exit" row.
Never seen that.
But I mostly take long-haul flights.
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In public-facing situations, you have to compromise; a cop, a teacher, a restaurant server, a hotel receptionist—everyone compromises because it’s a sign of intelligence to avoid conflict, even if you’re in the right.
And that’s how everything goes to hell...
Avoiding a small conflict on the day leads to big conflicts later.
Pushing the rope until it snaps.
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In public-facing situations, you have to compromise; a cop, a teacher, a restaurant server, a hotel receptionist—everyone compromises because it’s a sign of intelligence to avoid conflict, even if you’re in the right.
Avoiding conflict doesn’t mean accepting that a customer doesn’t respect the rules. They’re made to be enforced. Zero tolerance. On top of that, you’ll likely get insults, and in the current case, violence. If needed, there are managers, and you can call law enforcement. Result: one person on temporary work leave, and it creates a scheduling problem because they’re probably not being replaced.
No. Legend.
Legend? You’re being sarcastic, I hope?
There are plenty of very complicated situations in airports and on board to fill several pages of a thread. It’s better to detect before boarding those who might disrupt a flight and deny them boarding. Safety first, and troublemakers out. All airlines face this, from low-cost to full-service in business and first class. Unfortunately, it’s become a major issue, and Ryanair, for example, has taken a measure they hope will be a deterrent. Is the person who’s going to issue the fine going to get insulted and beaten up? 😉
Airlines: Ryanair announces the introduction of a fine for disruptive passengers
"Si partir vivre ses rêves remplit l'âme, les partager après les avoir réalisés la grandit"
"Qui veut apprendre à se connaître commence par explorer le monde"
Je souhaite avoir quelques conseils, voilà, déjà, c'est la première fois que je prend une compagnie lowcost et j'ai rarement pris l'avion (juste 2 fois il y a…
Compagnies aériennes › France › Provence-Côte d'Azur · 4 replies
Je dois prendre 2 billets aller simple pour Nice en date du 20 juin, c'est sur easyjet le plus interessant 72€ chaque. Dois je les prendre dès maintenant ou…
J'essaie de faire une réservation sur le site d'Air France pour un vol Nice - Genève en avril 2011. Etonnement, il n'y a plus de vols directs. Jusqu'au 27…
Nous avons l'intention de prendre l'avion de nice pour berlin avec nos vélos. Nous hésitons entre les deux compagnies qui assurent des vols directs au départ…
Hi there,
We had planned a trip to Sicily in August, and due to the volcanic eruption of Mount Etna, my flight was canceled. The airline is refunding the outbound flight, but none of the non-refundable expenses: accommodation booked through Booking, rental car, and the return flight aren’t covered. My SUPER Gold card doesn’t work in this specific case! :( If anyone has been in this situation, could you let me know if you were able to get any recourse and, if so, how?
Thanks in advance
Back in February, I booked a flight with Air France-KLM from Lyon to San Diego with a layover in Amsterdam (flights operated by KLM). The flight is scheduled for late August.
My Lyon→Amsterdam flight was canceled by KLM in June, and a replacement flight the evening before was booked for me. So, I’ll end up spending the night at Amsterdam Airport to catch my flight to San Diego the next morning.
Since the cancellation happened more than 14 days before departure, I know I’m not entitled to financial compensation (EU Regulation 261/2004). But am I entitled to reimbursement for a hotel night in Amsterdam?
Hi,
Air Cairo offers good prices on domestic flights and schedules that work for us, but is this airline reliable?
Thanks in advance for your feedback.
Hi,
I booked an Etihad ticket on their website for Dusseldorf-Abu Dhabi. In the first name field, I entered all my first names (something I never do and I regret it, but the site was confusing). Everything is spelled correctly, but the problem is that I just received my new passport and only my first two first names and the first letter of the third appear—there’s no trace of the last one.
I called Etihad, and of course, they tried to charge me $100 USD to remove that last first name. But I’m hesitant because usually, I only put my first first name and not the others, and I’ve never had an issue... So I’m wondering if having that extra first name, which isn’t on my passport, could get me denied at check-in.
Thanks for your feedback!
Hi everyone,
Next January, I’m heading to India.
My outbound flight is with Emirates from Paris to Dubai, then another Emirates flight from Dubai to Calcutta.
Could anyone tell me how the connection works? I’ve heard there’s a dedicated Emirates zone, but how does it actually work in practice—I’ve got a 2-hour layover.
Thanks so much!
Take care.
I’d like to fly to Malta from Lyon.
I’ve read a lot of negative reviews about KM MALTA, especially regarding baggage fees at the airport.
Of course, I don’t want to book through third parties (like SkyScanner, Opodo…).
AIR FRANCE offers tickets to MALTA in partnership, if I understood correctly.
On AIR FRANCE, the tickets include everything (checked baggage, cabin bag, small personal item, seat), whereas with KM MALTA, everything is extra and the final price is almost double!
In this case, is AIR FRANCE considered the same as sites like Opodo or others?
Given the price difference, I’m hesitant…
Have any of you booked with AIR FRANCE for this destination? How did it go?
Thanks,
HERVE
Hi everyone, I’ve unfortunately only just noticed that I booked two flight tickets, but I made a mistake on the second first name. Basically, my computer auto-filled and typed my first name twice, so both tickets are in my first name. Only the last names—mine and my friend’s—are correct.
TAP Portugal refuses to make the change because they consider it a change of passenger, even though it’s clearly a typo (plus, my last name isn’t common).
I’m leaving in 5 days, and buying a new ticket would cost 3 times the original price. Has anyone been in this situation before? I’d like to try negotiating at the airport, but it’s a gamble… Thanks in advance for any advice!
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows:
- Families with children will no longer be forced to pay to sit together on planes;
- A flight will be considered canceled (not just delayed) if it departs more than one hour late;
- Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens);
- Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight;
- If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation;
- The airline must, without undue delay, inform passengers of the reason;
- In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/
Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed.
- Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps.
- Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation.
- If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/
- If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed.
- The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt.
- Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont.
- Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia.
Sincerely,
Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding.
Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage...
Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies.
Have a great day.
Hi there,
I traveled in June 2025 with Nouvelair Destinations to Hammamet.
I had one checked bag and one carry-on sized 40x24x30, which I usually take on low-cost flights, and I didn’t have any issues. But I just read on a website that Nouvel Air only accepts carry-ons of 40x20x15. I’m flying back to Djerba in June—what do you think? Especially since that size is impossible to find??????? Thanks
Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight.
I booked my ticket.
I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?).
Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket?
Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket.
On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata
On the flight ticket: SURNAME: Dupont, FIRST NAME: toto
I can't seem to reach anyone at Wizz Air to get an answer.
Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine.
I wanted to know if he can fly like this or if I need to change his ticket?
(It costs 140 €, I know I shouldn't have made a mistake🙁)
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania.
The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines.
So we can’t allow clients to fly with these carriers.
Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this.
Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops.
Do any of you have updates?
Thanks!
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
Hello, some (potentially) good news for Brazil lovers—GOL airline is launching a route to Europe from Rio, starting in September for Lisbon, then Paris at a later date that hasn’t been announced yet.
They’ll be using their new A330-900 neo.
No prices have been announced so far, but hopefully we’ll find direct flights from GIG at a more interesting fare than AF or Latam…
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG.
Which airlines would you recommend for round-trip flights, with or without a layover?
We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker).
We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA.
For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai.
Should we book very far in advance, or is a few months before departure enough (4/6 months)?
We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
Hi,
It's all in the title—this means nothing's getting through, so no more oil.
In Europe, kerosene reserves are still good, but by the end of April, flights will have to be reduced.
European airports fear running out of kerosene if the Strait of Hormuz isn’t reopened within three weeks
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one).
The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much!
I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul?
I can’t even log into the Air France website—it keeps glitching.
Hi there,
I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all.
Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not?
Thanks, and feel free to ask if you need any tips about the country!
My wife bought a flight ticket (Lucky Air) under her Thai maiden name and was issued a Chinese visa on her new Thai passport but with her French married name (due to administrative requirements). She was denied boarding by the airline in Bangkok for the flight to Kunming—resulting in the loss of our round-trip flight tickets, including mine since we were traveling together—despite presenting both passports at the airline counter at the same time.
Hi there.
I’m planning a trip to Chile, and the fares from the Colombian airline Avianca are really appealing.
Way cheaper than Air France, for example.
That said, the reviews I’ve seen online aren’t great.
What do you think of this airline?
Have any of you taken long-haul flights with Avianca?
Thanks in advance for your replies.
Eric
This might be a silly question, but I’m traveling to Japan from CDG and returning via Osaka with EVA Air, and I have a pretty bulky aluminum knee brace.
It’s this model:
https://enovis-medtech.eu/fr_FR/OA-FullForce-74358.html
Has anyone had any experience with airport security checks or flying with one of these?
I can't seem to find flights between the Cape Verde islands on the airline's website. No matter the date or route, I always get the same response: "no flights on this date."
See the photo.
Would anyone have an explanation? Surely not all flights are fully booked in July?
Hi there,
I have a question...
Has anyone managed to get a refund from Oman Air?
After a delayed flight, we missed our connecting flight to get home!!
At midnight, the flight attendant booked us on a flight to Nice via Munich, even though we were in Munich and wanted to get back to Nice... Too tired from the trip, we didn’t notice the mistake!!
The next day, of course, the booking wasn’t valid!!
We had to pay again for the flight back to Nice...
I’m really struggling!! I think they’re giving me the runaround!!
I’ve sent several emails, tried Messenger and WhatsApp, but the only responses I get are: "We need to investigate!! We’ll get back to you in 15 days!!"
It’s been over a month!!
I just sent a registered letter (LRAR) to their office at Paris Charles de Gaulle, which is still open!!
Hi!
Sri Lanka has announced it could run out of fuel in the coming weeks if the Strait of Hormuz remains blocked. The government has implemented a mandatory four-day workweek to save oil, and there are long lines at gas stations due to fears of an early shortage.
In Vietnam, the government has warned all airlines that flights will need to be reduced due to a lack of kerosene. The country imports two-thirds of its jet fuel from China and Thailand, but both countries have now banned exports out of fear of domestic shortages.
The state is asking airlines to plan ahead and park aircraft to drastically reduce operations, starting with domestic flights and then international ones. International carriers will also need to cut back on their rotations.
This will begin in the coming days. 🙁
