ESTA form denied then approved!
FR

Translated into English.

Original post
JE
Hi everyone, I’m traveling in April with a layover in the United States. I filled out the ESTA form but made a mistake by checking the wrong boxes, so my authorization was denied. I tried again a few days later, this time checking the right boxes, but the application seemed stuck ("AUTHORIZATION DENIED"). I tried one last time a few days ago, and—oh, miracle—"AUTHORIZATION APPROVED". However, I’m still worried because my first request was denied. Could I still be turned away at immigration?! Will there be a record of my first application? Thanks for your help....
JE Jeje11 ·
I called the U.S. Embassy in Paris, and the person I spoke to told me there’s no problem if the second request was approved. However, based on what I’ve read in various online documents, all requests after approval are kept for their validity period and then archived for 12 years!!!! http://french.france.usembassy.gov/root/pdfs/esta.pdf On page 2 of that link: "Once the form is completed and submitted online for approval, it will be compared to the appropriate government databases. From the moment the data is submitted online, it remains active for the entire period the ESTA authorization is valid. The Department of Homeland Security will retain this information for an additional year and then archive it for 12 years to allow for information searches related to security or investigative matters." Or here: http://www.expatriation.com/etats-unis-formulaire-esta-probleme-erreur.html "Retention of data collected after an ESTA request The authorization is valid for two years. The data provided in the initial request remains active for one year after expiration. If there’s no renewal, the data is no longer active but remains archived for 12 years."

So, I’m still in the dark but plan to go anyway since I already have my flight tickets. But if someone can reassure me by confirming the validity of my second request... I’d be less stressed when I arrive at immigration!
GB Gbelissa ·
I just had a similar issue. I filled out the ESTA form for each member of my family. I got approval for myself, my wife, one of my sons, but my eldest son was denied. I contacted the embassy in Paris, who told me they couldn’t do anything except apply for a temporary visa. But it was too late to make the request given my imminent departure.

They told me my son would be turned away by immigration if we left anyway.

So, a huge hassle with non-refundable tickets. 🙁

I still called 00 1 2023443710, the number the Embassy gave me, which is an immigration service.

I called this U.S. number, spoke in English, and with his passport number, they told me to reset the form.

It’ll need to be filled out again within 24 hours.

So if your ESTA is DENIED, call this number.
LO Lolokarello ·
Hi, Just checking in about your trip—did you end up going and returning without any issues? Did you run into any problems with the ESTA application? Mine was denied because I checked the wrong box. I’m waiting 24 hours to reset the form and hoping it works this time. Please keep me posted!
LO Lolokarello ·
Hi there, Just checking in about your trip—did you end up going and returning without any issues? Did you run into any problems with the ESTA application? Mine was denied because I checked the wrong box. I’m waiting 24 hours to reset the form and hoping it works this time. Keep me posted, thanks!
LO Lolokarello ·
Hi, Just checking in about your trip—did you end up going and returning without any issues? Did you run into any problems with the ESTA application? Mine was denied because I checked the wrong box. I’m waiting 24 hours to reset the form and hoping it works this time. Please keep me posted!
JE Jeje11 ·
hi lolokarello I actually went to Roatan (island in Honduras), but I won’t lie—I really thought I’d be making an express round trip!!! When I arrived at Newark (first layover), the immigration officer set my passport aside and asked me to follow him. I did, and he took me down to some basement area where I waited for over 40 minutes. He called me back and had me explain the situation... for over 30 minutes!!! He then wrote up a long report and stamped my ESTA... phew! At first, he told me I’d be sent back on the next flight to France, but luckily, my negotiation worked!! Just so you know, you still have to wait 10 days (I think... maybe even 15) to reapply for an ESTA if it’s been denied... I was only in transit, so I think he was a bit more understanding... but if it’s to stay in the US, they keep records of all ESTAs, whether denied or approved!!! So the risk can be taken—they’re human... not very cool, the vibe was pretty tense, and they don’t joke around, but they *can* be understanding!!! Hope this helps, and safe travels... if you decide to go....
GB Gbelissa ·
I just arrived in the USA. Just a little note about the immigration services—they asked me to go to the office "over there on the right." But once inside, with the new ESTA number approved this time, everything went perfectly.

And now, vacation begins!!!!

a++
RI RiZzemma ·
hi,

I just wanted to thank you because, without meaning to, you helped me out!! So, I filled out the ESTA form two days ago and it was denied! My best friend filled it out right after me and—boom—hers was approved! We were shocked! We figured I must’ve made a mistake... Anyway, since we did this in the evening, it was impossible to call the embassy. So we looked for solutions online and came across your post. We called the number for the U.S., and within two hours, everything was sorted. I redid the form, and it was approved!!! So thank you for sharing that number—since we’re leaving on October 5th, I was sure they wouldn’t give me a visa, and I already saw myself stuck in France 🙁!! Thanks again!
GB Gbelissa ·
Hi, Glad that helped! And are you heading somewhere in the US? If it’s for vacation, have a great trip! Gilles
RI RiZzemma ·
hi,

I’m leaving on the 5th with my best friend—we’re heading to New York but only for 2 days, then we’re off to Mexico to work in an orphanage!! We’re going for several months, 6, 9... or more, we don’t know yet!!! thanks again!
GB Gbelissa ·
Well done on the mission. That’s impressive. Have a great trip. Gilles
LA Laurent00 ·
Hi, did you manage to resubmit the ESTA application? Thanks
GB Gbelissa ·
Hi, After calling the immigration services in Washington and an agent resetting his file, it worked 24 hours later. But ever since, every time my son goes to the US, it takes a long time to get through immigration.
BO Boycote ·
But does it carry any particular significance if you’ve applied for two ESTAs, knowing the first one was denied? Do they dig deeper when you arrive?
NA Natolive ·
A huge thank you for sharing this number!!!! I just had the same issue—my ESTA was denied (I actually answered "yes" by mistake, obviously, to the last question about diplomatic immunity). I called the number, the person canceled my first ESTA, and I was able to reapply within the hour, and it was approved! I also sent an email (there’s a questions section at the bottom of the ESTA application): they were kind enough to reply the next day, pointing out the mistake I’d made, telling me to cancel my request, and saying I could reapply—which was accepted!!!! Phew, phew, phew, because otherwise, it would’ve meant a visa application in Paris with non-refundable tickets! Thanks again!
CB Cbmsarfati ·
Hi there,

My wife and I are leaving next week with our two kids. I applied for the ESTA this morning, and now I’m panicking—my wife’s application was refused, and we have no idea why?!!!

I called the number you provided, but all I got was a voicemail saying the service won’t be available until January 2011?!!

Do you have any other advice for me?!!

Thanks in advance,
JE Jeje11 ·
Sometimes the system "glitches," so just reapply in a few days (I think it's 72 hours) and it should be fine.... Have a great trip!!
TE Teamhervault ·
Hi there, I just got back from New York and I want to thank GBELISSA so much for sharing the immigration phone number 00 1 2023443710, which lets you reset your ESTA. I’d made a mistake by answering YES to the third question when filling out my ESTA application. After my request was denied, I called the US Embassy in Paris, and they told me there was nothing they could do—it wasn’t their responsibility. So, I called that number (just a heads-up, they only speak English) and explained why I’d made the mistake. They reset my ESTA, and two days later, I had "ESTA APPROVED." Still, I left for New York with a bit of apprehension. When I arrived, there was no issue with the agent who stamped my passport—but he didn’t give it back. He just handed back my wife’s and kids’ passports. Then he asked me to follow him to the immigration offices. I spent 20 minutes explaining why I’d answered YES, and afterward, they gave me permission to enter the country—not without a smile that said a lot about what he was thinking.

Thanks!

So, if your ESTA is DENIED, call this number.
DE Detteve ·
hi there I’m married to a US resident (green card holder) and it’ll be 2 years in July. My husband filed for a green card for me. I’m French, and during my last trip to the US I was 5 months pregnant. At 6 months, I was rushed to the hospital because I was losing amniotic fluid and bleeding, so they decided to hospitalize me to avoid losing my babies. The problem is I stayed in the hospital for a month and had a C-section. The babies were immediately put on respiratory support, etc.—the whole works. So I ended up staying in the US for over 3 months because of that, about 4 and a half months total. After that, I went back to France with my little ones. Then, a week ago, I tried to go to the US to spend the holidays with my husband, but the airline refused to let me board because my ESTA application was denied. They told me to apply for a visa, but I don’t know which type of visa to ask for. What should I do?? Can anyone help me, please?? Thanks for reading—it was a bit long.
AU Aurore038 Globetrotter ·
Hello,

You’ll need a B2 visa: http://french.france.usembassy.gov/niv/tourisme-affaires.html It’s too late for you, but for anyone who might face an "overstay" against their will, you can request a 30-day extension of your Visa Waiver Program from USCIS (for valid reasons, of course, like a medical emergency or canceled flight): https://help.cbp.gov/app/answers/detail/a_id/1024/kw/overstayed%20still%20esta/session/L3NpZC9HWXhNY3N0bA%3D%3D

However, if your ESTA is denied, there’s no point going to the airport—you won’t be allowed to board since you’re no longer eligible for the Visa Waiver Program.
ZD Zdral ·
Hi everyone.

I’m updating this post, which is already several years old, to add my personal experience. First of all, a big THANK YOU to you for sharing that number, which saved my life (well, my flight ticket ^^) and now lets me sleep at night . I filled out my ESTA application yesterday. I completed everything correctly, but at the last question, where it asks, "Have you ever stayed longer than the 90 days allowed by U.S. law?"—well, I answered YES because the "ever" threw me off!! And that mistake got me a DENIAL :( ... even though this is my first trip to the United States. So, just a heads-up that even a tiny mistake can cost you time, money, and stress before your trip. I called the number, and someone very calm and courteous reset my application (because if you reapply after a denial, it won’t work...) and told me to wait 20 minutes before redoing everything. And then—IT WORKED!!! YES! Hoping I won’t have any issues when I get there, anyway...

Goodbye everyone 😉
AL AlxDmz ·
Hi, I’m updating the discussion! I had the exact same issue as you, Zdral—I messed up on the first question because "have you ever" really threw me off—ugh! I tried calling the number but no answer; it even hangs up sometimes... I’ll try again later. But if they agree to reset my application, should I answer "yes" to the question "Have you ever been denied a visa for the USA?" It’s a bit ambiguous for me... Thanks for your replies! I really hope it works out—I leave on April 6th... Especially since I already traveled 3 years ago and everything went smoothly; my ESTA was approved on the first try... Have a great day! !
ST Stratele52 Globetrotter ·
"Have you ever stayed longer than the 90 days allowed by U.S. law?"

Really ambiguous, and I’m not kidding. Makes you wonder if it wasn’t a robot translating from English to French!

It’d be so much simpler to write:

Have you ever exceeded the 90-day limit...
Le vol est trop important dans un voyage pour ne regarder que le prix.
BO Bonbon77 ·
Thanks for noting the number ;) excellent, it really helped me out!
BM Bml85340 ·
The phone number is still valid. I used it this week for the same ESTA denial issue due to incorrect form filling (I had opened multiple applications). The immigration officer checked and confirmed it wasn’t actually a denial (so I had to answer "no" to the "visa refusal" question in the final questionnaire). No waiting period to reapply. Huge thanks to Gbelissa anyway, because it’s really hard to get info from the US Embassy in Paris. It’s just an answering machine that directs you to websites. Benoit
PE Peyril ·
Hello,

Eight years after this exchange, I stumbled upon this forum... Indeed, today, in 2017, I had the same problem! Two days before taking a flight to NYC, my ESTA application was denied without any explanation. After searching a bit online, I found this forum... And the immigration services phone number shared by Gbellissa in 2009 is still active! Unbelievable!! I called that number in desperation and reached an agent who was perfectly clear, polite, and understandable. They immediately accessed my file using my passport number. In my case, the application was denied because I had reported my passport lost... six years ago! I later found it again, over a year afterward, but this report was clearly not recorded by the French police or transmitted to Interpol! My issue isn’t resolved, and I have to cancel my trip. But this situation could happen to anyone!

Anyway, for any ESTA issues, the U.S. Embassy won’t help you. Instead, call +1 202-344-3710. Good luck! Cyril
EL Elgordo Veteran ·
Hello,

Eight years after this exchange, I stumbled upon this forum... Indeed, today in 2017, I had the same problem! Two days before taking a flight to NYC, my ESTA application was denied without any explanation. After searching a bit online, I found this forum... And the immigration services phone number posted by Gbellissa in 2009 is still active! Unbelievable!! I called that number in desperation and reached an agent who was perfectly clear, polite, and understandable. He immediately accessed my file using my passport number. In my case, the application was denied because I had reported my passport lost... six years ago! I later found it again, over a year afterward, but this report was clearly not recorded by the French police or transmitted to Interpol! My problem isn’t resolved, and I have to cancel my trip. But this situation could happen to anyone!

Anyway, for any ESTA issues, the U.S. embassy won’t help you. Call this number instead: 001 20 23 44 37 10. Good luck! Cyril

I don’t understand. For a whole year, you didn’t need your passport? Is that it?
Ils ne savaient pas que c'était impossible, alors ils l'ont fait.
PA PapJ59 Globetrotter ·
Hi there,

On ALL the websites and forums about the US West, it’s clearly stated that you shouldn’t buy ANYTHING until your ESTA is approved... even if you’re "squeaky clean" and have had previous trips approved!!!

It doesn’t just happen to others—it happens every day. A case of mistaken identity, a glitch, a slip of the finger on the keyboard, and boom! You’re stuck with a visa application.

See you around,
4 fois en Camping-car: Parcs US - NewMex - Yellowst - Louisiane. http://blogs.crespel.me/usa2009/ http://blogs.crespel.me/usa2011/ http://blogs.crespel.me/usa2012/ http://blogs.crespel.me/usa2013/ Andalousie, Bretagne, Corse, Provence, Sicile, Toscane, villes d'Italie. sur : http://blogs.crespel.me/
DO Dohra ·
Hi, I’ve applied for my ESTA more than 4 times now and it keeps saying "travel not authorized," and I don’t know what to do since I’m leaving on 04/16 through my works council. I can’t get through to the Washington service with Free—my number won’t go through. Any ideas? Thanks
US Usafan Globetrotter ·
This is gonna be tricky... You can try calling the number above: 001 20 23 44 37 10. But logically, if the ESTA is denied, you need to apply for a VISA. Did you answer "No" to all the questions? Did you visit any country that’s on the list of destinations banned for getting an ESTA?...
Carnets de voyage : Ouest : https://voyageforum.com/discussion/video-time-lapse-road-trip-dans-ouest-usa-novembre-2013-carnet-voyage-d6301659/ Floride : https://voyageforum.com/discussion/retour-voyage-en-floride-21-mai-9-juin-2016-d7536021/
DO Dohra ·
Hi, I tried calling but it doesn’t

work with Free, and I answered no to all the questions even though I’ve already been to New York twice—the last time was in 2013. I can’t figure out why it was denied, and I need to call the number, but I don’t speak English either.

Item 1 Item 2

EL Elgordo Veteran ·
How long did it take for the response to arrive after your request? What’s your nationality? Maybe you know someone who speaks English well and can help you out. Something must’ve happened in your life since your last trip to the United States… But for April 16th, that’s mission impossible.
Ils ne savaient pas que c'était impossible, alors ils l'ont fait.
DO Dohra ·
So the day after my application, I'm French and haven't traveled to any of the listed countries, so I don't understand why. Yes, I'll have to try again. I'll check with my credit card to see if visa refusals are taken into account. Thanks for your feedback!
US Usafan Globetrotter ·
Also check if it's not your bank blocking the payment... You never know!
Carnets de voyage : Ouest : https://voyageforum.com/discussion/video-time-lapse-road-trip-dans-ouest-usa-novembre-2013-carnet-voyage-d6301659/ Floride : https://voyageforum.com/discussion/retour-voyage-en-floride-21-mai-9-juin-2016-d7536021/
EL Elgordo Veteran ·
So the day after my request, I’m a French national and haven’t traveled to the listed countries, so I don’t understand. Yes, I’ll have to try. I’ll check with my credit card to see if visa refusal is covered. Thanks for your feedback.

It’s not just about travel. In 12 years, you can get married, divorced, etc. On the ESTA application, you also provide your social media accounts (the answer isn’t mandatory, but if you didn’t list them and you have an account, they may have checked). That can also influence the decision—otherwise, they wouldn’t ask. I don’t think credit card insurance covers trip cancellation for this reason, but try calling them.
Ils ne savaient pas que c'était impossible, alors ils l'ont fait.
EL Elgordo Veteran ·
From what I’ve read, the answer is no, so it’s not a payment issue.
Ils ne savaient pas que c'était impossible, alors ils l'ont fait.
DO Dohra ·
I agree with you about the networks—thanks for the feedback!
LE Lecondor Veteran ·
Say "no" to all the questions... how many are there? Thanks

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