MSC problèmes réservation
by Inimeg
This discussion is in French, the community’s main language.
Original post
Nous avons offerts à nos enfants et nos petits enfants le voyage MSC simphonia au départ de Gênes le 19/12, 5 adultes + 5 enfants, avant la réservation nous avons bien informé que la condition sine qua non était les trois cabines côte à côte, nous avons choisi pour cela ambiance Fantasia. Un courrier de leur service réservation nous confirme les trois cabines côte côte et nous indique les numéros sur la réservation, nous réglons de suite l'acompte. Le premier souci qui apparaît est que les dix personnes sont mélangées n'importe comment dans les cabines, les enfants ne sont pas avec leurs parents et nous mêmes sommes séparés, nous appelons notre contact qui se trouve à Naples( nous avons eu affaire avec le site Français) réponse du contact 3 aucune importance puisque vous êtes les uns à côté des autres, en effet nous devons prendre un jeune enfant dans notre cabine et garder les cinq enfants dans les trois cabines, si les parents désirent prolonger leur soirée. Entre temps l'une de nos filles nous demande notre réservation et facture au nom de son comité d'entreprise qui prend en charge environ 3 000 € du voyage, nous joignons leur comptabilité qui nous le déconseille, nous risquons de perdre nos trois cabines côte côte, nous abandonnons donc cette aide. Nous réglons la totalité du voyage( forfaits, excursions, pourboires..) Début nous recevons le carnet de voyage, une des cabines se trouve loin des deux autres et un enfant a disparu du voyage, nous appelons maintes fois. Réponses; il y a un gros problème, si vous ne vous en étiez pas rendu compte l'enfant de huit ans ne pouvait pas enbarquer; sûrement nous aurions laissé une petite fille de huit ans sur le quai ! Après une semaine de galère, notre voyage tournait au cauchemar, enfin quelqu'un qui nous rassure, l'enfant est réintégré, mais à réception des nouveaux carnets de voyage, nouvelle mauvaise surprise, nous sommes disséminés sur deux ponts de l'avant à l'arrière du bateau, le seul élément retant constant est le mélange complet dans les cabines. Nous ne savons que faire, leur service tant réservation, que customer et marketing étant lamentables, aux abonnés absents ou vous faisant parvenir des circulaires automatiques. Aucune écoute, nous avons même envoyé un e-mail à Monsieur Pierfrancesco Vago à Genève. Le grand grand patron. Surtout si vous parter n'utilisez pas leur service de réservation, j'ai rarement connu un service aussi nul.
Autre chose bien que notre facture soit intégralement payée, ils nous harcèlent pour une somme soit disant non réglée mais ils sont incapables de nous en donner le détail !
Nous pensons que nous cumulons, ce n'est pas possible d'accumuler autant d'erreurs, ce sont des incapables.
bonjour,
il y a toujours une marge d'erreur quand on reserve beaucoup de cabine et beaucoup de personne, le mieux c'est d 'en faire une cabine/famille et demander juste que les cabines sont cote à cote mais dès fois, les cabine de 3 ou 4 ne sont pas toujours cote à cote.
je pense c'est mieux de s'adresser à une agence sérieuse avec une personne qui s'occupe de tout que directement ou dans une agence de ville que sur chez msc, les gens qui répondent au tél ne sont pas toujours les mêmes.
bonne croisière quand même.
il y a toujours une marge d'erreur quand on reserve beaucoup de cabine et beaucoup de personne, le mieux c'est d 'en faire une cabine/famille et demander juste que les cabines sont cote à cote mais dès fois, les cabine de 3 ou 4 ne sont pas toujours cote à cote.
je pense c'est mieux de s'adresser à une agence sérieuse avec une personne qui s'occupe de tout que directement ou dans une agence de ville que sur chez msc, les gens qui répondent au tél ne sont pas toujours les mêmes.
bonne croisière quand même.
Bonjour Marie ,
Je confirme : - avec MSC , il vaut mieux passer par une agence .
Autant leurs Bateaux et les ambiances me conviennent , autant , pour le reste , nous descendons très bas dans la médiocrité . Même mon interlocutrice préférée a l' agence " s' agace " parfois , ( et elle se retient devant nous : une vraie pro , elle ) . Il semblerait que leur succès est amené MSC a embaucher dans leurs bureaux , et que , de fait , les compétences se diluent dans l' inefficacité ..... bon !!! cela se voit , sur le site : - réservations .... la , vous savez , - excursions , difficiles a gérer : marche , ou pas . Il faut souligner aussi que le site MSC , n' est pas d ' un attrait enthousiasmant . ( et depuis un certain temps la webcam du Préziosa donne des images du Lirica , ou Armonia , je ne sais plus .... et personne ne le voit )
Dans les faits : vous avez bien , un courrier ou les numéros des cabines attenantes sont précisées , avec la présence d' enfants ... emmenez ce texte , a bord vous avez un responsable de l' hôtellerie . La , ils sont plus efficaces . De même pour le restaurant du soir , rapidement le Maître d' hôtel pour la proximité de vos tables , SI pas une de 10 . La aussi , ils arrangent bien les choses .
Bonne croisière ..... quand même ... !
Je confirme : - avec MSC , il vaut mieux passer par une agence .
Autant leurs Bateaux et les ambiances me conviennent , autant , pour le reste , nous descendons très bas dans la médiocrité . Même mon interlocutrice préférée a l' agence " s' agace " parfois , ( et elle se retient devant nous : une vraie pro , elle ) . Il semblerait que leur succès est amené MSC a embaucher dans leurs bureaux , et que , de fait , les compétences se diluent dans l' inefficacité ..... bon !!! cela se voit , sur le site : - réservations .... la , vous savez , - excursions , difficiles a gérer : marche , ou pas . Il faut souligner aussi que le site MSC , n' est pas d ' un attrait enthousiasmant . ( et depuis un certain temps la webcam du Préziosa donne des images du Lirica , ou Armonia , je ne sais plus .... et personne ne le voit )
Dans les faits : vous avez bien , un courrier ou les numéros des cabines attenantes sont précisées , avec la présence d' enfants ... emmenez ce texte , a bord vous avez un responsable de l' hôtellerie . La , ils sont plus efficaces . De même pour le restaurant du soir , rapidement le Maître d' hôtel pour la proximité de vos tables , SI pas une de 10 . La aussi , ils arrangent bien les choses .
Bonne croisière ..... quand même ... !
Christian
Je dirais pour l'avenir si vous me permettez, rien de mieux qu'un interlocuteur physique d'une agence traditionnelle.
Pour ce genre de choses par exemple mais aussi beaucoup d'autres....
J'ai vu des gens pleurer (au sens strict du terme) à mon bureau à l'époque de la mise en faillite des croisières Festival parce qu'ils avaient acheté soit sur le net , soit directement chez Festival... ou dans le cas de compagnies aériennes c'est la même chose A savoir qu'une agence tradi genre "havas, tui...." a une garantie financière qui fait que si le TO met la clef sous la porte, avant d'avoir donné les services pour lequel vous avez payé vous serez remboursé ce qui n'est pas le cas si vous vous adressez directement au TO... Je pense que cela vaut bien les 15 euros de frais de dossier qu'on paye à ces agences, sachant que toutes les promos web vous pouvez aussi les y obtenir. Je pércise que je n'y travaille plus pour des raisons persos, mais je leur fait toujours confiance pour ce genre de chose ...
J'espère que cela va s'arranger pour vous
J'ai vu des gens pleurer (au sens strict du terme) à mon bureau à l'époque de la mise en faillite des croisières Festival parce qu'ils avaient acheté soit sur le net , soit directement chez Festival... ou dans le cas de compagnies aériennes c'est la même chose A savoir qu'une agence tradi genre "havas, tui...." a une garantie financière qui fait que si le TO met la clef sous la porte, avant d'avoir donné les services pour lequel vous avez payé vous serez remboursé ce qui n'est pas le cas si vous vous adressez directement au TO... Je pense que cela vaut bien les 15 euros de frais de dossier qu'on paye à ces agences, sachant que toutes les promos web vous pouvez aussi les y obtenir. Je pércise que je n'y travaille plus pour des raisons persos, mais je leur fait toujours confiance pour ce genre de chose ...
J'espère que cela va s'arranger pour vous
Bonjour
MSC gros probleme de communication par tel et par leur site lui même qui à mon gout est pourri....
Chez MSC pas de soucis avec les bateaux mais communication zéro
Chez COSTA site internet bien et communication tienne la route (la vague) par contre les bateaux quelques soucis.
Comme quoi pas facile de choisir, en tout cas une agence de voyage sera très très bien et même largement mieux , moi j'ai choisi Nathalie dans le sud pour pas la nommé pour ceux qui connaissent
Bon vent à tous
Comme quoi pas facile de choisir, en tout cas une agence de voyage sera très très bien et même largement mieux , moi j'ai choisi Nathalie dans le sud pour pas la nommé pour ceux qui connaissent
Bon vent à tous
...............MSC gros probleme de communication par tel et par leur site lui même qui à mon gout est pourri....
Chez MSC pas de soucis avec les bateaux mais communication zéro
Chez COSTA site internet bien et communication tienne la route (la vague) par contre les bateaux quelques soucis.........................
- " Bien vrai tout cela " !! ... Donc , la solution : - Demander chez Costa , des croisières sur les bateaux MSC !
J' essaye , et je vous rappelle . ( mais vous avez le temps d' aller faire des courses , .... ça peut être long . )
🤪🙂
😇
- " Bien vrai tout cela " !! ... Donc , la solution : - Demander chez Costa , des croisières sur les bateaux MSC !
J' essaye , et je vous rappelle . ( mais vous avez le temps d' aller faire des courses , .... ça peut être long . )
🤪🙂
😇
Christian
Merci, pour votre avis, grosse peur aujourd'hui, il nous ont pour la troisième fois envoyé le carnet de voyage, comme à chaque fois notre situation empirée, nous avons pensé ne plus être sur le même bateau, mais non, ils n'y sont pas arrivés.
Nous nous posons quelques questions: les responsables et le service custromer ne seraient -ils que virtuels ? leur service de réservation serait - il chargé de'une mission de sabotage vis à vis de la compagnie MSC ?
En revenant, je vous raconterai les coursives...
Bonsoir,
j'ai pris connaissance de vos aventures "pré-croisière" qui ne me surprennent pas vraiment. Ayant effectués plusieurs circuits avec MSC, bien que nous ayons été satisfaits des prestations à bord, le service réservation France a toujours été décevant. Souvent très courtois au téléphone, mais totalement bridé par un système informatique rigide, leur professionnalisme semble de ce fait défaillant. Il est évident que leur réactivité est d'un autre age. Le harcèlement par téléphone ou mail ne semble pas les affecter. Il m'a souvent fallu attendre plusieurs semaines pour obtenir une réponse ou une correction.
Concernant votre problème d'affectation dans les cabines (un des soucis que nous avons eu aussi), il suffira de vous présenter à la réception après l'embarquement avec toutes les cartes et de reconstituer vos cabines comme vous le souhaitez. Si le bateau n'est pas complet, vous pourrez peut-être rapprocher vos cabines. Cela sera long mais possible, je pense. Sinon demandez à parler au responsable clientèle (guest manager) en menaçant de refuser de payer les frais de service. Cela pourrait aider ?
Très bonne croisière de Noël.
j'ai hélas déjà tout payé, ne voulant pas que mes enfants est une facture. Mon message n'est qu'une partie des problèmes, il ne se passe pas une journée sans qu'un nouveau problème surgisse, aujourd'hui, il semplerait que nous soyons accompagnés d'un nouveau né !!! j'ai un petit fils né fin novembre 2010, avec un passeport daté 2012, mais ils n'en démordent pas.
Enfin, nous essaierons d'embarquer sans qu'il soit pris pour un clandestin.
Merci pour votre réponse.
Enfin, nous essaierons d'embarquer sans qu'il soit pris pour un clandestin.
Merci pour votre réponse.
je pars vendredi a bord du msc preziosa, nous sommes pourtant passés par une agence de voyage mais nous avons le même problème ils ont mélangé toutes les personnes dans différentes cabines
avez vous pu modifier les noms a bord?
MERCI de me dire a qui vous vous êtes adressé si oui
encore merci
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More discussions
Hi everyone! I’m used to sailing on a sailboat with two or three people—it’s amazing. But I’d love to try the experience of a cruise. Just to clarify, I’ll be going alone. My first question: are there other solo travelers on these cruises, or is it mostly couples and families?
For a first cruise, I’d prefer a short one (maximum 8 days). Do those exist? And on the smallest boat possible. I live in Marseille, so a departure from Marseille would work, but I’m open to other ports too. If you have a cruise line to recommend and a destination you’ve enjoyed, or if you’ve had a great experience on a more intimate-sized ship, I’d love to hear about it!
Thanks a million for your replies! Marie
For a first cruise, I’d prefer a short one (maximum 8 days). Do those exist? And on the smallest boat possible. I live in Marseille, so a departure from Marseille would work, but I’m open to other ports too. If you have a cruise line to recommend and a destination you’ve enjoyed, or if you’ve had a great experience on a more intimate-sized ship, I’d love to hear about it!
Thanks a million for your replies! Marie
hi there
Here’s the cruise schedule for 2026.
It’s a great way to get ideas and maybe even meet up with other members.
2 essential rules:
1) never "quote" the calendar when replying—this’ll avoid any confusion 2) follow the format below DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates! COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026: JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
1) never "quote" the calendar when replying—this’ll avoid any confusion 2) follow the format below DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry!PLEASE respect the templates! COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE STRUGGLING DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF CRUISES 2026: JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
contact me to get referred at MSC, for your first cruise or if you haven't traveled with MSC in over 5 years
Hello!
After a lot of hesitation between different cruise lines (Explora, Oceania, YC, HAL, NCL) and several destinations like Norway, Ireland, and Iceland,
I finally chose NCL’s Star for Iceland. I had already looked at this itinerary when I went to Scotland in April with CFC, but it was really expensive. You should know that CFC often offers last-minute deals 45 days before departure (the point when you can no longer cancel or modify). So, I got a great opportunity and grabbed it. Departure is on August 23rd.


I finally chose NCL’s Star for Iceland. I had already looked at this itinerary when I went to Scotland in April with CFC, but it was really expensive. You should know that CFC often offers last-minute deals 45 days before departure (the point when you can no longer cancel or modify). So, I got a great opportunity and grabbed it. Departure is on August 23rd.


Hi,
Since the Yacht Club opened on the MSC Magnifica in early July, have any cruisers shared their feedback?
Thanks in advance for your replies.
Hi everyone.
If there’s one trip I’ve always wanted to take, it’s a long boat journey far from my daily routine—something like crossing the Atlantic. I first thought about traveling on a cargo ship or similar, as some of these boats used to accept individual passengers, but I’ve read that this has become very rare since COVID. Plus, the options that might work for me are way out of my budget, like Neoline, for example.
A cruise seems like the best solution for me, especially since what I really love is the idea of a long stay on a ship—making stops in different places, exploring them, the change of scenery, and a real break from the daily grind. I’ve never been on a cruise before, so I was thinking of doing a 21-day cruise between a port in mainland France (Marseille) and Pointe-à-Pitre. The departure port doesn’t really matter—Marseille, Le Havre, or even a nearby European city would work.
Since I want to travel solo, I’m really keen on cruises designed for solo travelers. MSC has one from Marseille to Pointe-à-Pitre, lasting 21 days, departing next November (so in a few months). The price is within my budget, just over 1800 €.
I see that other cruises with similar routes and durations are planned for next year, November 2027, but the prices are totally different—around 3500 €, which is clearly out of my budget.
So, my question is: do you think I should wait for a possible price drop for the 2027 cruises (if I understand correctly, prices are adjusted based on how full the ship is and how close the departure date is) or should I book the one in November 2026? I could easily take three weeks off this fall. Also, is it too late to book for November 2026? I’ve read that visas might be required for some stops.
For the rest—accommodation in Guadeloupe and the flight ticket back to France—it’s not a problem; I can sort that out pretty easily.
If there’s one trip I’ve always wanted to take, it’s a long boat journey far from my daily routine—something like crossing the Atlantic. I first thought about traveling on a cargo ship or similar, as some of these boats used to accept individual passengers, but I’ve read that this has become very rare since COVID. Plus, the options that might work for me are way out of my budget, like Neoline, for example.
A cruise seems like the best solution for me, especially since what I really love is the idea of a long stay on a ship—making stops in different places, exploring them, the change of scenery, and a real break from the daily grind. I’ve never been on a cruise before, so I was thinking of doing a 21-day cruise between a port in mainland France (Marseille) and Pointe-à-Pitre. The departure port doesn’t really matter—Marseille, Le Havre, or even a nearby European city would work.
Since I want to travel solo, I’m really keen on cruises designed for solo travelers. MSC has one from Marseille to Pointe-à-Pitre, lasting 21 days, departing next November (so in a few months). The price is within my budget, just over 1800 €.
I see that other cruises with similar routes and durations are planned for next year, November 2027, but the prices are totally different—around 3500 €, which is clearly out of my budget.
So, my question is: do you think I should wait for a possible price drop for the 2027 cruises (if I understand correctly, prices are adjusted based on how full the ship is and how close the departure date is) or should I book the one in November 2026? I could easily take three weeks off this fall. Also, is it too late to book for November 2026? I’ve read that visas might be required for some stops.
For the rest—accommodation in Guadeloupe and the flight ticket back to France—it’s not a problem; I can sort that out pretty easily.
Hi everyone ...
We’re planning to do the 83-day Cunard cruise ...
departing from Southampton on January 10, 2027 aboard the Queen Anne ...
has anyone done it ... or have any info ... or tips ...
for example ... deck and cabin choices ... drink packages ... excursions ... etc.
... anything good to know about this ship???
Thanks everyone ...
Hi everyone,
I’m staying in a suite on the Pacifica in October and I can’t find any details about the suite benefits beyond the elite restaurant, the butler, and the espresso machine.
What about breakfast and meals served free in the cabin, and the spa?
Costa’s been cutting back on perks for Gold members, and it seems like suites are next.
Thanks for your replies!
Hi everyone,
We’re doing the next CFC cruise in Norway and we’re looking for the excursion program and their prices. For those who’ve done this cruise before, could you share this info with us? I know the company doesn’t release it until 8 weeks before departure. I like to plan ahead and avoid any unpleasant surprises.
Thanks so much for your feedback!
Kelig
We’re doing the next CFC cruise in Norway and we’re looking for the excursion program and their prices. For those who’ve done this cruise before, could you share this info with us? I know the company doesn’t release it until 8 weeks before departure. I like to plan ahead and avoid any unpleasant surprises.
Thanks so much for your feedback!
Kelig
Hello,
We’re back from this cruise.
Boarding in Dunkirk: The doors opened around 12 PM. Since we were a bit early, I asked if my husband, who uses a walker, could wait inside instead of outside. I left him with the two suitcases and our two backpacks in the small hall while I parked the car in the reserved CFC parking lot for 10 € per day.
The shuttle that was supposed to take people from the parking lot to the model pavilion was supposed to arrive in 5 minutes, but after 15 minutes, nothing. After waiting 15 minutes, I saw a man walking and asked if I could follow him. In 15 minutes, we arrived, and still no sign of the shuttle—it must have passed us. Arrived at the model pavilion.
My husband had already checked in the suitcases with the help of a CFC staff member. The remaining formalities were completed quickly. We were on board by 12:15 PM. Headed to the buffet on deck 11 and waited in a lounge to access our cabin.
At 2 PM, we discovered our balcony cabin on deck 9 at the rear: spacious with a large balcony compared to MSC/COSTA.
Since we were at the rear, cabin 9202, there was always an issue with elevator number 4: "priority."
Elevator number 2 stops at deck 10... and elevator number 3 was often out of order, leaving only number 1 for those with mobility issues to reach the buffet, especially for people who struggle with stairs. Note: only one child on board and lots of "gray hair."
DAY 2: At sea. Lots of activities offered.
Day 3: GOTHENBURG (Sweden). Sunny, 19°C at 11 AM.
Excursion booked with CFC: Gothenburg and Haga for all.
Interesting visit with a great guide. The HAGA district, in our opinion, is full of cobblestones and nothing special, not suitable for people using a cane or wheelchair. Elevator number 3 was out of order again.
Day 4: Copenhagen. 15°C in the morning, showers in the afternoon.
We didn’t book an excursion since we’d already stopped here with CFC in 2025, and based on advice from this forum, we took the hop-on/hop-off bus right in front of the ship. I still went to see the Little Mermaid again.
No TV, but the elevator was fixed.
DAY 5: At sea. Still no TV.
DAY 6: GDANSK (Poland). 15°C, rain all day.
There’s a shuttle to get to the city center.
We took the excursion: Panorama of Gdansk.
The guide left us at the entrance of the city center for 45 minutes, telling us what to visit. Meet-up for the rest of the tour at 3 PM. The bus left at 3:15 PM to cover 10 km to see St. Mary’s Cathedral. We arrived at 4:16 PM... The guide said there are often traffic jams in that direction. We had 10 minutes on site before heading to see the lighthouse and the Westerplatte monument, where we also had 10 minutes.
Many of us wondered why we didn’t do the tour in the opposite direction since they knew there would be traffic...
I went to reception to complain about the organization. The staff member read me the program: we were supposed to start with the lighthouse, then go to the cathedral and stay for 30 minutes before heading to the center of Gdansk for a short guided walk with some free time to buy souvenirs, etc.
The guide did the complete opposite of what was planned and didn’t even give us a guided tour—just dropped us off in the city...
DAY 7: Bornholm Island (Denmark). 14°C, a few sunny spells.
We saw in the excursions that there was a walking tour of RØNNE. So, like many others, we explored on our own. There was a small orchestra welcoming us at the port and two people with city maps. We took the shuttle to leave the port—it ran every 15 minutes. The tourist office was next to the "shuttle bus." A pleasant visit at our own pace.
DAY 8: KIEL (Germany). 18–23°C, nice weather.
We took the "Kiel for all" excursion. Great guide and interesting visits.
The port is in the city, and in 10 minutes, we were in the city center by following a blue line on the ground from the port. Elevator 3 was stuck again... and the TV was back.
DAY 9: At sea. Elevator 3 works.
DAY 10: At sea. Elevator 3 is out of order again...
DAY 11: Disembarkation in Dunkirk.
Cabins had to be vacated by 7:30 AM. Buffet open until 9 AM.
Elevator number 1 was "reserved," leaving only number 2, which doesn’t go up to deck 11... a problem for people with mobility issues who had to cross the entire deck 11 and try to use one of the four working elevators at the front, which were crowded.
My opinion: Interesting stops.
The onboard staff were always welcoming, smiling, and mostly French-speaking.
Evening shows were better than in March/April 2025—better singers, dancers, and presenters, and the costumes were improved.
I liked the "magician" shows less.
There were three onboard lectures by a very cultured person, but they went off-topic and were too historical for my taste. I didn’t attend the other two; my husband went to the second but not the third.
For this cruise, there was a bridge theme, but we’re not players or interested.
We didn’t take a drink package on board—water, coffee, tea, and herbal teas were available.
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by. Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car. Guylène
We had a water leak in our cabin the night before disembarkation. We reported it, and after the technical staff came (with a translator who didn’t speak English), we were asked to leave the cabin for a while for repairs. We went to a lounge, and after 1.5 hours, I checked in at reception. The repair took longer than expected... we had to change cabins... not ideal the night before disembarkation. No balcony cabins were available, so we got an ocean-view cabin, 6075, with a bathtub (impossible for both of us to use). We packed our suitcases, took a shower in our cabin, and moved to the new one. Noise from chairs until 12:30 AM because the cabin was under a lounge, and constant ventilation noise in the hallway... sleep was hard to come by. Disembarkation: Well organized. We were helped with transporting the two suitcases and bags to the waiting room while I took the shuttle to get the car. Guylène
Hi there,
Here’s the 2027 cruise schedule.
It’s a great way to get ideas and maybe even meet up with other members!
2 essential rules:
1) Never "quote" the schedule when replying—this avoids any confusion. 2) Follow this format: DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry about that. IMPORTANT Please respect the templates! PLEASE COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE HAVING TROUBLE DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF 2027 CRUISES: 1 JANUARY 14/01 - poupou10 / AZAMARA JOURNEY / 74 days / South America Tour / Miami FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
1) Never "quote" the schedule when replying—this avoids any confusion. 2) Follow this format: DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / /
REMINDER Despite my requests, few people follow the requested format. Cruises that stray too far from it won’t be listed anymore—sorry about that. IMPORTANT Please respect the templates! PLEASE COPY AND PASTE THE FORMAT BELOW AND REPLACE WITH YOUR DETAILS IF YOU’RE HAVING TROUBLE DD/MM - username / SHIP IN CAPS / number of days / cruise title / departure port DON’T FORGET THE SPACES between the / / It takes time to fix mistakes, so THANKS TO EVERYONE for your help!
YOUR TURN 😉
NUMBER OF 2027 CRUISES: 1 JANUARY 14/01 - poupou10 / AZAMARA JOURNEY / 74 days / South America Tour / Miami FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
Hi there,
I'm looking at a cruise in the north.Which one do you think is more interesting? Thanks
Hello
We’re taking an MSC cruise in May, and after the Cinque Terre, we’ll be stopping in Naples. We’d like to know if it’s possible to walk out of the port quickly and reach a nice area of Naples on foot (we’re two older people). While we’re at it, I’ll ask the same question for Palermo, since we’ll be there the next day. Thanks for your replies.
We’re taking an MSC cruise in May, and after the Cinque Terre, we’ll be stopping in Naples. We’d like to know if it’s possible to walk out of the port quickly and reach a nice area of Naples on foot (we’re two older people). While we’re at it, I’ll ask the same question for Palermo, since we’ll be there the next day. Thanks for your replies.
hi,
I’m leaving Hamburg for Iceland at the end of July. The boat arrives in Reykjavik on Tuesday, August 4th at 8 AM, and I’d like to book a day trip like the Golden Circle or Secret Lagoon… The sites like GetYourGuide and others list departures at 8 AM. If you’ve used these sites with the MSC Preziosa, could you let me know how to go about it?
Thanks! 😉
allyMB007
Hi
Has anyone taken the CFC recently?
Thoughts?
Thanks
Thoughts?
Thanks
Hello everyone,
It’s with immense sadness that I learned this morning of the passing of our friend Nathalie (nadu). Many of us knew her through this forum, which she loved so much. She enjoyed reading your travel stories, joining discussions, sharing her cruise reviews, and offering valuable advice—always with kindness, gentleness, and discretion.
For me, Nathalie was so much more than just a cruise enthusiast. She was a friend, a deeply kind person who was always there to listen, despite the many health challenges she faced with tremendous courage. We corresponded regularly, and sometimes we had the chance to visit each other’s homes or attend the cruise show together with our respective husbands.
We shared a common dream: when we both retired, we had planned to finally go on a cruise together. Life had other plans, and that trip will forever remain a journey we never had the chance to take. That thought weighs heavily on my heart today.
I’ll remember her as a gentle, generous woman who was always ready to help others. Her presence on this forum will leave a huge void, just as her friendship has in my life.
I send my sincerest thoughts to her husband, her family, and all those who had the chance to know her.
Fair winds, Nathalie. I like to think you’re now sailing on an infinitely calm sea, under an eternally blue sky. You’ll remain in our thoughts and hearts every time we talk about cruises or set off on a new journey.
Rest in peace, Nathalie.
For those who’d like to send a message of comfort and sympathy to her husband, you can send me a PM, and I’ll pass it along. THANK YOU
For me, Nathalie was so much more than just a cruise enthusiast. She was a friend, a deeply kind person who was always there to listen, despite the many health challenges she faced with tremendous courage. We corresponded regularly, and sometimes we had the chance to visit each other’s homes or attend the cruise show together with our respective husbands.
We shared a common dream: when we both retired, we had planned to finally go on a cruise together. Life had other plans, and that trip will forever remain a journey we never had the chance to take. That thought weighs heavily on my heart today.
I’ll remember her as a gentle, generous woman who was always ready to help others. Her presence on this forum will leave a huge void, just as her friendship has in my life.
I send my sincerest thoughts to her husband, her family, and all those who had the chance to know her.
Fair winds, Nathalie. I like to think you’re now sailing on an infinitely calm sea, under an eternally blue sky. You’ll remain in our thoughts and hearts every time we talk about cruises or set off on a new journey.
Rest in peace, Nathalie.
For those who’d like to send a message of comfort and sympathy to her husband, you can send me a PM, and I’ll pass it along. THANK YOU
Hello everyone,
So happy to be back on this Forum!
We’re heading off on another cruise—our 7th—after a 5-year break...
We’ll be leaving from Venice on April 26th with stops in Kotor, Mykonos, Santorini, and Ancona.
Could you help me plan the stops by sharing tips, tricks, and advice?
For those who already know me, you know we prefer not to take the cruise line’s excursions but instead organize everything ourselves.
Thanks in advance to everyone, and looking forward to chatting with you all!
hi there, a group of friends and I are going on a cruise at the end of June with CFC in Norway. I’d love to get some info on the different stops we’ll be making. Most of them are one-day stops (from around 10 AM to 8 PM on average). Here are the stops: Andalsnes, Trondheim, Honningsvåg, Alta, Hellesylt, Sandane, Austefjorden.
Thanks in advance to anyone who can share what there is to see or do in these places.
When I get back, I’ll post what we did—it might help others who come after us.
Also, does anyone know if the boat sticks to the arrival time in Dunkirk for catching tickets to head back south? We’ll plan a buffer just in case.
Thanks everyone!
Thanks in advance to anyone who can share what there is to see or do in these places.
When I get back, I’ll post what we did—it might help others who come after us.
Also, does anyone know if the boat sticks to the arrival time in Dunkirk for catching tickets to head back south? We’ll plan a buffer just in case.
Thanks everyone!
Hi there, The day before boarding the Costa Favolosa for the Norwegian Fjords cruise departing from Hamburg, I'd like to book a hotel. Which one would be the most convenient location-wise relative to the port?
Thanks in advance for your reply.
Hello,
We’ll be sailing on the Renaissance with CFC to southern Norway from July 4 to 11, 2026, departing from Dunkirk (the cruise was booked through "Planète Croisière").
When entering some personal details or pre-selecting options on the CFC website, I’m wondering about the "optional" categories for drinks and WiFi.
I’m actually a bit surprised by these extra charges, as we weren’t used to them on other cruises (Australis in Patagonia; Hurtigruten’s Coastal Express in Norway and Alaska; Rivages du Monde in the Arctic or on the Douro River; a Nile river cruise in Egypt), where we sometimes had access to basic drinks at meals and free WiFi when near land.
Anyway, for those who’ve already taken a CFC cruise on the Renaissance, could you share some advice? Specifically about the most basic drink package, called "Fraîcheur" (238 € for two), which doesn’t seem to be described anywhere. The "Premium" package seems excessive (490 € for two for the week) for light drinkers.
As for WiFi, it’s 10 € per day per person. While I find that price acceptable for parking our car in Dunkirk, it feels overpriced here (especially since it was free on the Nordlys "Coastal Express" just 3 or 4 years ago).
So, I’d love to hear from experienced cruisers who’ve been on this ship!
Looking forward to seeing the excursion prices, which should be available soon! 😐
Thanks in advance!
Thanks in advance!
Hi there,
I’d love to hear from travelers who’ve done this cruise with Rivages du Monde or CroisiEurope.
Thanks!
Elettra69
Hi there,
I’m considering a cruise on this ship in the recently introduced Yacht Club category.
Have any forum members tried it?
What are your thoughts? Positive or negative? Which cabins should we go for—or avoid?
We’re already familiar with the Yacht Clubs on the Splendida, Fantasia, Preziosa, and Divina series.
We weren’t as keen on the one on the Seashore—we found it too big.
Thanks in advance for your feedback!
Best,
Claudine
We're considering a new cruise soon and would like to try the Renaissance.
The uniqueness of the promenade cabins appeals to us, but could anyone give us some insights on the following points:
- Is the glass door sufficiently tinted to prevent outsiders from seeing into the cabin?
- Is the soundproofing good enough to block out conversations on the promenade deck?
Thanks in advance to anyone who can help!
Hi there,
Do you have a hotel near the cruise port (or easy to reach by metro with luggage) to recommend? I’m planning to spend two days there before boarding.
Thanks in advance! Claudine
Do you have a hotel near the cruise port (or easy to reach by metro with luggage) to recommend? I’m planning to spend two days there before boarding.
Thanks in advance! Claudine
Hello,
My husband, our two teens, and I are going on a cruise on the COSTA Esmeralda at the beginning of July. We’re thinking of exploring the ports on our own. Do any of you have recent experiences or tips to share? Are there shuttles between the port and the city center? Are they free? Looking forward to hearing from you.
My husband, our two teens, and I are going on a cruise on the COSTA Esmeralda at the beginning of July. We’re thinking of exploring the ports on our own. Do any of you have recent experiences or tips to share? Are there shuttles between the port and the city center? Are they free? Looking forward to hearing from you.
Hi, can you eat in the evening at the Costa Smeralda’s cafeteria, or do you have to dine at the restaurant? Thanks for your reply.
Hi everyone,
As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.
As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.
So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.
While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*
I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.
I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.
I won’t do a full review like I usually do because there weren’t many stops: 1. We boarded in Pointe-à-Pitre 2. We stopped in Saint-Martin 3. Then it was a direct crossing to the Azores...
This cruise was really about relaxing, even if it’s not the kind of trip we usually take.
First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.
It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*
Here’s the itinerary:
Boarding in Pointe-à-Pitre Saint-Martin Five days at sea The Azores Four days at sea Hamburg One day at sea Le Havre

But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.
Departure and boarding details to come
As promised, here’s my review of the cruise I took from the 5th to the 19th on the MSC Virtuosa.
As you know, I had initially booked a cruise with Mein Schiff departing from Dubai (from Dubai to Cape Town). It was a 22-day cruise. Due to the issues in the Persian Gulf, my cruise was canceled by Mein Schiff.
So, we started looking for a Plan B because we really wanted to go. Especially my wife, who had just had a minor procedure and needed some rest. Since she had already taken time off, she was determined to travel. However, we were looking for an affordable Plan B since we weren’t sure when Mein Schiff or the airline would reimburse us.
While browsing online, I found a 15-day cruise departing from Pointe-à-Pitre (including flights, transfers, the cruise, and drinks) for a price of 1,200 € in a Fantastica balcony cabin. We thought, *Why not?*
I should mention that I’m not usually a big fan of MSC. My last experience with them was post-Covid (I took two cruises, one in 2021 and another in 2022), and it was honestly a disaster. We didn’t want to repeat that, but after talking to Catherine, who told me she was very happy with a short Christmas cruise, we decided to give it a try.
I have to say, I was left speechless. Honestly, the cruise was absolutely perfect. There’s nothing to complain about (or just a few minor details). In terms of service and food, I felt like I was on a premium cruise line. I’d even say MSC has nothing to envy from some of those companies. While premium lines like Holland, Celebrity, and Royal are cutting back on services, I think MSC has made huge improvements. Seriously, I wasn’t expecting this at all. You’ll see what I mean as we chat more.
I won’t do a full review like I usually do because there weren’t many stops: 1. We boarded in Pointe-à-Pitre 2. We stopped in Saint-Martin 3. Then it was a direct crossing to the Azores...
This cruise was really about relaxing, even if it’s not the kind of trip we usually take.
First off, I’m not a big fan of "flight and cruise" packages. I asked if we could leave two days early, but they said it wasn’t possible. We had to take the flight, then the bus, and board the ship directly.
It’s not really my thing, but given the price we paid and since we really wanted to relax, we thought, *Why not?*
Here’s the itinerary:
Boarding in Pointe-à-Pitre Saint-Martin Five days at sea The Azores Four days at sea Hamburg One day at sea Le Havre

But as I mentioned, it wasn’t about the itinerary. It was really about taking a break and unwinding. Honestly, I came back thrilled.
Departure and boarding details to come
Hi there
Is the water from the cabin sinks drinkable?
Is the water from the cabin sinks drinkable?
We’re stopping over in Rovinj this coming May, and since we’ve already visited the main sights (port, church, etc.), is there a walk we can do on our own—no boat needed—that would fill a morning?
Thanks to anyone who knows the area…
My wife and I are going on a cruise on the MS Vesteralen on August 4th. The ship stays close to the coast to deliver mail and packages. My wife is a musician and is sensitive to the movement of the boat. Which deck and cabin should we choose?
Thanks in advance
Thanks in advance