Vol Air France Paris - Mumbai transformé en Joon
by PAT40
This discussion is in French, the community’s main language.
Original post
Bonjour tout le monde,
Qui à déjà été confronté à cette pratique? et que faire
j'ai pris en janvier un vol Air France pour un Paris Mumbaï Colombo (Sri Lanka) du 5 au 25 aout 2018 au prix Air France. Le Mumbai Colombo étant opéré par Jet Airways.
En mars la compagnie m'envoie un mail me disant que mon vol Paris Mumbaï est opéré par JOON sa compagnie low cost. A bord je bénéficierais d'une collation et d'un repas, les vins et champagnes en supplément. Je dois venir avec une tablette ou un smart phone et mes écouteurs pour regarder des films. La réservation des sièges est payante soit pour un aller et retour pour 2 personnes entre 80 et 200 euros.
Après avoir fait part de mon mécontentement à Air France, le service client me renvoie sur son site de réservation injoignable et bien sur payant 0, 35cts la minute. J'ai mis un article sur le compte Face Book de la compagnie mais à part me dire que suite au mouvement de grève il ne peuvent pas me répondre.
Bon si vous avez des idées, sachant que j'ai rendez-vous avec UFC mardi.
Merci
Patrice
que serait on sans le voyage
totalement inadmissible. C'est bien de joindre UFC. Le client est devenu à présent un véritable pion ! 😠
Bonsoir,
en janvier le vol était vol Air France, c'est pour cette raison que je l'ai pris, je suis retourné voir sur le site AF, après avoir été prévenu que mon vol était transformé en JOON et il avait été transformé en JOON. AF avait prévu de passer certain vol en long courrier dans l'été.
Service client, moi non plus je ne comprends pas car le service client est censé s'occuper des clients, je pense qu'il se renvoie la balle entre services pour épuiser les gens. Il faut aller sur le Face Book d'Air France pour voir le nombre de gens qui ce plaignent.
Bonne soirée
que serait on sans le voyage
Bonsoir
AF a communiqué à ce sujet le 28/02.
http://corporate.airfrance.com/fr/communique-de-presse/laissez-vous-tenter-par-mumbai-avec-joon
Reste à savoir si ce changement a entraîné de nouveaux tarifs plus intéressants avec en plus une prestation à bord de Joon moindre comparativement au pur AF.
AF a communiqué à ce sujet le 28/02.
http://corporate.airfrance.com/fr/communique-de-presse/laissez-vous-tenter-par-mumbai-avec-joon
Reste à savoir si ce changement a entraîné de nouveaux tarifs plus intéressants avec en plus une prestation à bord de Joon moindre comparativement au pur AF.
"Si partir vivre ses rêves remplit l'âme, les partager après les avoir réalisés la grandit"
"Qui veut apprendre à se connaître commence par explorer le monde"
Bonsoir, merci pour le lien, qui date de février après que j'ai pris mon billet.
Tarifs identiques JOON et celui pris AF en janvier, je suis de suite allé voir sur leur site si quelque chose avait changée. Préstations à bord JOON moindre (une amie hôtesse me l'a confirmé, en classe eco sur AF, tu as droit au champagne) quant au sièges avec écran comme écrit dans le lien je ne le comprends pas comme cela sur le mail envoyé par AF. ci-dessous:
"Votre vol entre PARIS et MUMBAI sera opéré par Joon, le voyage nouvelle génération par Air France Chère cliente, cher client, Vous avez réservé un voyage sur un vol Air France entre PARIS et MUMBAI le 28/01/2018. Nous vous en remercions et vous informons que votre vol sera effectué par Joon, la nouvelle compagnie du Groupe Air France.
• Votre réservation reste valide sans aucune action de votre part. Le numéro de vol, les horaires et le nombre de bagages autorisé sont inchangés. Votre référence de réservation : xxxxxx • À l’aéroport, Air France continue à vous accueillir et à vous assister. Vous bénéficiez toujours des circuits de correspondance facilités à Paris-Charles de Gaulle et des accès prioritaires pour les passagers SkyPriority. • Comme avec Air France, vous pouvez accumuler et dépenser des Miles Flying Blue, et bénéficier de tous les avantages de votre statut.
Nous sommes heureux de vous accueillir à bord de Joon, le voyage nouvelle génération par Air France. Attentive aux nouvelles habitudes de voyage, Joon est un laboratoire d'innovation au service de nos clients. La qualité des produits et services demeure fidèle à celle d'Air France. Vous voyagez en cabine Economy Pendant votre vol, un repas, dîner ou petit déjeuner selon l’horaire de départ, ainsi qu’une collation vous sont offerts, accompagnés de boissons. Pour quelques euros offrez-vous un petit plaisir :
Pour l’apéritif, champagne, cocktails, vins 1er cru et bio, smoothies, jus de baobab… à accompagner de tapas ou crackers. Et à tout moment pendant le vol, parmi nos snacks sucrés ou salés et nos boissons chaudes ou fraîches, avec ou sans alcool.
Et pour vous divertir, plus de 1 200 heures de programme (Cinéma, TV, Musique, Kids, Jeux, Shopping…) sur vos écrans individuels tactiles haute définition. Libre à vous de préférer YouJoon, votre offre gratuite de vidéos en streaming et de divertissements, sur votre mobile ou tablette ! Nous vous invitons à télécharger dès maintenant l’application YouJoon. N'oubliez pas vos écouteurs pour profiter pleinement de cette expérience ! Une prise USB sur votre siège vous permet de recharger vos appareils. Et pour bénéficier d’une séance de cinéma 100 % immersive, louez à bord des lunettes de réalité virtuelle ! Rejoignez-nous sur flyjoon.com et explorez toute l’offre de Joon et de ses partenaires."
Je vais voir avec UFC demain.
Merci et bonne soirée
"Votre vol entre PARIS et MUMBAI sera opéré par Joon, le voyage nouvelle génération par Air France Chère cliente, cher client, Vous avez réservé un voyage sur un vol Air France entre PARIS et MUMBAI le 28/01/2018. Nous vous en remercions et vous informons que votre vol sera effectué par Joon, la nouvelle compagnie du Groupe Air France.
• Votre réservation reste valide sans aucune action de votre part. Le numéro de vol, les horaires et le nombre de bagages autorisé sont inchangés. Votre référence de réservation : xxxxxx • À l’aéroport, Air France continue à vous accueillir et à vous assister. Vous bénéficiez toujours des circuits de correspondance facilités à Paris-Charles de Gaulle et des accès prioritaires pour les passagers SkyPriority. • Comme avec Air France, vous pouvez accumuler et dépenser des Miles Flying Blue, et bénéficier de tous les avantages de votre statut.
Nous sommes heureux de vous accueillir à bord de Joon, le voyage nouvelle génération par Air France. Attentive aux nouvelles habitudes de voyage, Joon est un laboratoire d'innovation au service de nos clients. La qualité des produits et services demeure fidèle à celle d'Air France. Vous voyagez en cabine Economy Pendant votre vol, un repas, dîner ou petit déjeuner selon l’horaire de départ, ainsi qu’une collation vous sont offerts, accompagnés de boissons. Pour quelques euros offrez-vous un petit plaisir :
Pour l’apéritif, champagne, cocktails, vins 1er cru et bio, smoothies, jus de baobab… à accompagner de tapas ou crackers. Et à tout moment pendant le vol, parmi nos snacks sucrés ou salés et nos boissons chaudes ou fraîches, avec ou sans alcool.
Et pour vous divertir, plus de 1 200 heures de programme (Cinéma, TV, Musique, Kids, Jeux, Shopping…) sur vos écrans individuels tactiles haute définition. Libre à vous de préférer YouJoon, votre offre gratuite de vidéos en streaming et de divertissements, sur votre mobile ou tablette ! Nous vous invitons à télécharger dès maintenant l’application YouJoon. N'oubliez pas vos écouteurs pour profiter pleinement de cette expérience ! Une prise USB sur votre siège vous permet de recharger vos appareils. Et pour bénéficier d’une séance de cinéma 100 % immersive, louez à bord des lunettes de réalité virtuelle ! Rejoignez-nous sur flyjoon.com et explorez toute l’offre de Joon et de ses partenaires."
Je vais voir avec UFC demain.
Merci et bonne soirée
que serait on sans le voyage
Avant d'aller plus loin, d'après ce que je lis :
En cabine Economy, nous vous proposons un oshibori chaud avant le repas. Savourez ensuite un menu « à la française », aussi complet et gourmand que gracieusement offert ! Une sélection de boissons et les vins sélectionnés par Paolo Basso, meilleur sommelier du monde 2013, accompagnent vos plats.
Donc le repas est compris, le vin aussi non ? Ok, le champagne ne semble plus offert en éco. J'ignore si l'eau et les sodas seront toujours offerts en libre service il faudrait lire les fligh reports.
Pour le retour si c'est un départ à 01h55 i y a moins à manger (petit déjeuner et collation) mais c'est logique vu les horaires.
Ensuite je lis ça :
Quelle que soit votre cabine de voyage, le temps passe trop vite avec Joon ! Imaginez, 1 200 heures de divertissement à la demande : 200 films, des séries, 700 albums musicaux, des jeux... disponibles tout au long du vol sur votre écran individuel. Et pour occuper les enfants, reposez-vous sur notre sélection de films, dessins animés, jeux... Pas le temps de s’ennuyer
Donc pas vraiment besoin d'emporter une tablette ou un smartphone non ?
Le choix du siège ? Il était déjà payant sur AF depuis des années et apparemment sur Joon on est sur les mêmes tarifs avec du 20€, 30€ ou 50€ en fonction des sièges alors...
En gros, à part le champagne et/ou les alcools en apéro, qu'est ce qui change ?
La glace Haagen Dazs offerte sur les vols de plus de 10h30 cela faisait longtemps qu'elle avait été remplacée par de la sous sous marque immonde. Elle semble de retour mais payante.
En cabine Economy, nous vous proposons un oshibori chaud avant le repas. Savourez ensuite un menu « à la française », aussi complet et gourmand que gracieusement offert ! Une sélection de boissons et les vins sélectionnés par Paolo Basso, meilleur sommelier du monde 2013, accompagnent vos plats.
Donc le repas est compris, le vin aussi non ? Ok, le champagne ne semble plus offert en éco. J'ignore si l'eau et les sodas seront toujours offerts en libre service il faudrait lire les fligh reports.
Pour le retour si c'est un départ à 01h55 i y a moins à manger (petit déjeuner et collation) mais c'est logique vu les horaires.
Ensuite je lis ça :
Quelle que soit votre cabine de voyage, le temps passe trop vite avec Joon ! Imaginez, 1 200 heures de divertissement à la demande : 200 films, des séries, 700 albums musicaux, des jeux... disponibles tout au long du vol sur votre écran individuel. Et pour occuper les enfants, reposez-vous sur notre sélection de films, dessins animés, jeux... Pas le temps de s’ennuyer
Donc pas vraiment besoin d'emporter une tablette ou un smartphone non ?
Le choix du siège ? Il était déjà payant sur AF depuis des années et apparemment sur Joon on est sur les mêmes tarifs avec du 20€, 30€ ou 50€ en fonction des sièges alors...
En gros, à part le champagne et/ou les alcools en apéro, qu'est ce qui change ?
La glace Haagen Dazs offerte sur les vols de plus de 10h30 cela faisait longtemps qu'elle avait été remplacée par de la sous sous marque immonde. Elle semble de retour mais payante.
Préstations à bord JOON moindre (une amie hôtesse me l'a confirmé, en classe eco sur AF, tu as droit au champagne) quant au sièges avec écran comme écrit dans le lien je ne le comprends pas comme cela sur le mail envoyé par AF. ci-dessous:
Sur les A340 que va utiliser Joon en long courrier l'IFE est bien prévu.
https://www.airfrance.fr/FR/fr/local/home/joon/ProductAndServicesJoonAction.do?page=services-et-classes/divertissement
Sur les A340 que va utiliser Joon en long courrier l'IFE est bien prévu.
https://www.airfrance.fr/FR/fr/local/home/joon/ProductAndServicesJoonAction.do?page=services-et-classes/divertissement
"Si partir vivre ses rêves remplit l'âme, les partager après les avoir réalisés la grandit"
"Qui veut apprendre à se connaître commence par explorer le monde"
Ben tu t'excites peut être pour pas grand chose alors non (à part le champagne et potentiellement le trolley de boissons soft en libre service).
Moi je comprends que tu as le choix entre regarder sur l'écran devant toi ou bien en plus d'utiliser ton smartphone ou ta tablette.
Après je ne pense pas que le champagne en éco soit une composante essentielle du voyage (AF l'avait pendant longtemps puis l'a retiré pendant plusieurs années pour le remettre en 2013). Joon aurait fait sauter le repas je ne dis pas mais là... Bon tu verras ce que te diras UFC.
Et tiens nous au courant lorsque tu rentreras, de savoir si l'eau est payante (c'est important de boire en vol).
Au pire gueule un peu auprès du SC par écrit (mail ou postal), ils t'offriront peut être un repas à la carte à l'aller.
Après je ne pense pas que le champagne en éco soit une composante essentielle du voyage (AF l'avait pendant longtemps puis l'a retiré pendant plusieurs années pour le remettre en 2013). Joon aurait fait sauter le repas je ne dis pas mais là... Bon tu verras ce que te diras UFC.
Et tiens nous au courant lorsque tu rentreras, de savoir si l'eau est payante (c'est important de boire en vol).
Au pire gueule un peu auprès du SC par écrit (mail ou postal), ils t'offriront peut être un repas à la carte à l'aller.
Et avec un équipage new look que je trouve plutôt sympa.
https://lesportbusiness.com/coq-sportif-equipe-joon-compagnie-low-cost-dair-france/
https://lesportbusiness.com/coq-sportif-equipe-joon-compagnie-low-cost-dair-france/
"Si partir vivre ses rêves remplit l'âme, les partager après les avoir réalisés la grandit"
"Qui veut apprendre à se connaître commence par explorer le monde"
Bonjour,
C'est pas très clair quand même. Je ne vois pas trop l'intérêt d'avoir créé une nouvelle marque Joon qui offrirait les mêmes prestations qu'Air France (à part les baskets et le jus de baobab).
C'est pas très clair quand même. Je ne vois pas trop l'intérêt d'avoir créé une nouvelle marque Joon qui offrirait les mêmes prestations qu'Air France (à part les baskets et le jus de baobab).
photos de voyage: " https://www.flickr.com/photos/franciswalter06/albums"
Ah, toujours le mot pour rire...
La plupart des compagnies majeures se lancent dans le low cost long courrier.
Concernant Joon les pilotes sont payés au même prix qu'AF mais pas les PNC. Ensuite quelques prestations disparaissent ou deviennent payantes. Cela ne devrait pas trop te choquer en tant qu’aficionado de Ryanair...
Après on peut faire encore moins mais cela ne marche pas trop bien non plus (cf Norwegian).
Concernant Joon les pilotes sont payés au même prix qu'AF mais pas les PNC. Ensuite quelques prestations disparaissent ou deviennent payantes. Cela ne devrait pas trop te choquer en tant qu’aficionado de Ryanair...
Après on peut faire encore moins mais cela ne marche pas trop bien non plus (cf Norwegian).
Ah OK.
Dès qu'il y a un changement dans la grille des salaires, on crée une nouvelle compagnie; ça explique qu'on ait dans le même groupe: Air France, Transavia, Hop!, Joon, ...
Si les pilotes en grève d'Air France obtiennent l'augmentation qu'ils ont demandé, on aura droit à une nouvelle nouvelle filiale premium d'Air France (avec des hôtesses en Louboutin) ?
Euh comment on va l'appeler: Air Flouz, Bankavia, ISF!, Bliing, ... ?
Euh comment on va l'appeler: Air Flouz, Bankavia, ISF!, Bliing, ... ?
photos de voyage: " https://www.flickr.com/photos/franciswalter06/albums"
Bonsoir, après relecture tu as raison il n'y a que le champagne qui change. Mais bon explication pas très claire pour moi.
Comme c'est la première fois que je prends AF, j'ai pas vu que je devais payer en plus pour réserver les sièges. Ce que je trouve quand même un peu raide au vu du prix initial du billet.
Sur la manière également c'est une compagnie lowcost, avec un prix AF.
Merci
Patrice
que serait on sans le voyage
Forcément, en voyageant en plein mois d'aout...
A d'autres dates c'est quand même intéressant non ?
Concernant le choix du siège payant cela fait bien longtemps que la plupart des compagnies majeures s'y sont mises. AF n'a d'ailleurs pas été dans les premières à le faire (janvier 2016).
Concernant le choix du siège payant cela fait bien longtemps que la plupart des compagnies majeures s'y sont mises. AF n'a d'ailleurs pas été dans les premières à le faire (janvier 2016).
Pas le choix pour aout, ce sont dates ou la boite de ma fille ferme et donc.....
D'habitude je pars entre décembre et avril
que serait on sans le voyage
la réservation des sièges n est pas obligatoires(sauf erreur de ma part concernant AF) ....c est une prestation proposée qui permet de choisir des sièges plus confortables ....par exemple a l avant de l avion juste après les business...rangées vers les cloisons par exemple ou l on peut étendre ses jambes etc.....a la réservation si vous ne prenez pas l option...les sièges vous sont attribuées par la compagnie (les moins confortable évidemment).....donc c est au coup de bol .....mais le prix reste alors celui annoncé....sur certaines compagnies le choix du siège est ensuite ouvert dans les dernières 24 h et ce de façon gratuite....mais la on prend ce qui reste....je tente systématiquement de choisir a ce moment la (donc moins de 24 h avant)mais les meilleures places sont souvent déjà réservées...ç est bien d essayer et c est sans surcoût...(j ai eu de la chance parfois).....je ne sais pas sur air france mais sur plein de compagnies c est comme ça.....
et pour le champagne .....laissez tomber....les boissons petillantes.... c est pas top en vol!!!!
lol
merci pour l info ......j ai peu voyagé avec air france mais il me semble que les compagnies pratiquent des prestations semblables ......
c est vrai que le jour ou on me surclassera en business ou en premiere ....je dirais pas non.....mais ça ne m est jamais arrivé!!!!!!lol
Bonsoir, du coup j'ai annulé le rendez-vous, je vais attendre et voir ce que AF me dira
que serait on sans le voyage
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Merci pour vos retours
J'effectue régulièrement des voyages depuis plus de vingt ans
maís c'est la première fois qu'un compagnies me traite si mal que Air France.
Deux voyages, deux fois des problèmes. Le dernier:
Voyage de Séoul à Rennes. Dernière partie de París CDG à Rennes par Air France.
J'arrive à Paris et je me rends directement chez Air France pour obtenir la carte d'embarquement jusqu'à Rennes. On n'y assure que mon bagage suit jusqu'à Rennes.
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maís c'est la première fois qu'un compagnies me traite si mal que Air France.
Deux voyages, deux fois des problèmes. Le dernier:
Voyage de Séoul à Rennes. Dernière partie de París CDG à Rennes par Air France.
J'arrive à Paris et je me rends directement chez Air France pour obtenir la carte d'embarquement jusqu'à Rennes. On n'y assure que mon bagage suit jusqu'à Rennes.
Arrivé à Rennes, pas de bagage, comme c'est le cas de 5 personnes.
Le bureau d'Air France est fermé et le oersonnel de l'aéroport m'assure qu''il y a rarement quelqu'un.
Avec l'aide du personnel de l'aéroport, je fais une réclamation par internet et Mon bagage est quadi directement localisé, en conséquence je l'aurai le lendemain.
4 jours plus tard, le bagage est toujours au même endroitvà CDG, rien ne bouge.
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TAP Portugal refuses to make the change because they consider it a change of passenger, even though it’s clearly a typo (plus, my last name isn’t common). I’m leaving in 5 days, and buying a new ticket would cost 3 times the original price. Has anyone been in this situation before? I’d like to try negotiating at the airport, but it’s a gamble… Thanks in advance for any advice!
Hello,
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
Best regards,
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
Best regards,
Hi there,
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia. Sincerely, Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding. Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage... Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia. Sincerely, Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding. Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage... Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
Hi,
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies. Have a great day.
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies. Have a great day.
Hi there,
I traveled in June 2025 with Nouvelair Destinations to Hammamet.
I had one checked bag and one carry-on sized 40x24x30, which I usually take on low-cost flights, and I didn’t have any issues. But I just read on a website that Nouvel Air only accepts carry-ons of 40x20x15. I’m flying back to Djerba in June—what do you think? Especially since that size is impossible to find??????? Thanks
Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight.
I booked my ticket.
I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?).
Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket?
Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.
Thanks in advance!
Thanks in advance!
Hi there,
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)
Thanks for your feedback.
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)
Thanks for your feedback.
Hi,
A pretty serious issue has come up in the past few weeks for traveling to Tanzania.
What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!
Loïc
A pretty serious issue has come up in the past few weeks for traveling to Tanzania.
What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!
Loïc
Hi,
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
...
Doha Airport on October 21, 2025:

...
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
...
Doha Airport on October 21, 2025:

...
Hello, some (potentially) good news for Brazil lovers—GOL airline is launching a route to Europe from Rio, starting in September for Lisbon, then Paris at a later date that hasn’t been announced yet.
They’ll be using their new A330-900 neo.
No prices have been announced so far, but hopefully we’ll find direct flights from GIG at a more interesting fare than AF or Latam…
Hello,
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
Hello,
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG. Which airlines would you recommend for round-trip flights, with or without a layover? We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker). We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA. For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai. Should we book very far in advance, or is a few months before departure enough (4/6 months)? We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG. Which airlines would you recommend for round-trip flights, with or without a layover? We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker). We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA. For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai. Should we book very far in advance, or is a few months before departure enough (4/6 months)? We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
Hi,
It's all in the title—this means nothing's getting through, so no more oil.
In Europe, kerosene reserves are still good, but by the end of April, flights will have to be reduced.
European airports fear running out of kerosene if the Strait of Hormuz isn’t reopened within three weeks
Bluff or not? Stay tuned....
Bluff or not? Stay tuned....
Hi everyone,
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
Hi there!
Has anyone taken the direct flight from CDG to Las Vegas with Air France?
Looking forward to your feedback!
Hey everyone,
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one). The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much! I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one). The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much! I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
Hi there,
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
Hi there,
I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all.
Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not?
Thanks, and feel free to ask if you need any tips about the country!
My wife bought a flight ticket (Lucky Air) under her Thai maiden name and was issued a Chinese visa on her new Thai passport but with her French married name (due to administrative requirements). She was denied boarding by the airline in Bangkok for the flight to Kunming—resulting in the loss of our round-trip flight tickets, including mine since we were traveling together—despite presenting both passports at the airline counter at the same time.
Hi there.
I’m planning a trip to Chile, and the fares from the Colombian airline Avianca are really appealing.
Way cheaper than Air France, for example.
That said, the reviews I’ve seen online aren’t great.
What do you think of this airline?
Have any of you taken long-haul flights with Avianca?
Thanks in advance for your replies.
Eric
Hi there,
This might be a silly question, but I’m traveling to Japan from CDG and returning via Osaka with EVA Air, and I have a pretty bulky aluminum knee brace. It’s this model: https://enovis-medtech.eu/fr_FR/OA-FullForce-74358.html
Has anyone had any experience with airport security checks or flying with one of these?
Thanks in advance! Best regards,
This might be a silly question, but I’m traveling to Japan from CDG and returning via Osaka with EVA Air, and I have a pretty bulky aluminum knee brace. It’s this model: https://enovis-medtech.eu/fr_FR/OA-FullForce-74358.html
Has anyone had any experience with airport security checks or flying with one of these?
Thanks in advance! Best regards,
Hi there,
I can't seem to find flights between the Cape Verde islands on the airline's website. No matter the date or route, I always get the same response: "no flights on this date." See the photo. Would anyone have an explanation? Surely not all flights are fully booked in July?
Best, Thierry
I can't seem to find flights between the Cape Verde islands on the airline's website. No matter the date or route, I always get the same response: "no flights on this date." See the photo. Would anyone have an explanation? Surely not all flights are fully booked in July?
Best, Thierry