Hello,
Okay, let’s sum this up:
Your Lufthansa flight was canceled with no rebooking offered.
In such cases, Lufthansa was required, SIMULTANEOUSLY with the cancellation, to give you the choice between:
a refund;
a rebooking "as soon as possible," free of charge, even in a higher class, whether on one of their flights or with another airline, even if it’s not part of the same alliance;
a rebooking at a later date if that suited you better.
If they failed to meet these obligations, you could demand that Lufthansa:
refund your canceled ticket; or
refund the price difference you would have paid for another flight.
ON TOP OF THIS, you’re entitled to compensation (in your case, 600 € per paying passenger, unless the airline can PROVE—not just claim—that the cancellation was due to (I quote) "extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken" (end of quote).
Among these "reasonable measures" is the obligation to offer rebooking "as soon as possible," which, in the absence of any rebooking offer, invalidates the "extraordinary circumstances" exception.
For example, see the ruling against Swiss International Air Lines for a flight canceled due to weather (undeniable, as Zurich Airport was closed for a few hours). The court ordered the 600 € compensation provided by regulations, plus damages and interest, plus Article 700 costs, totaling 1,300 € in penalties.
Flight cancellation compensation, denied boarding (overbooking or not)... – Jan 12, 24
Disastrous rebooking—Right to compensation even in "extraordinary..."
retardimportantavion@gmail.com Last updated August 14, 2025 For full details on your rights, check here: Right to compensation even if "extraordinary circumstances"
And, more broadly, here:
Flight cancellation compensation, denied boarding (overbooking or not)... – Sep 29, 23
COMPENSATION EVEN IF EXTRAORDINARY CIRCUMSTANCES + RIGHT TO REBOOKING...
retardimportantavion@gmail.com Last updated: January 10, 2025 For full details on your rights, visit the homepage of this blog here: If an airline cancels...
You were also entitled to coverage (or reimbursement upon presentation of receipts) for meals, hotel stays, and round-trip transportation while waiting for the rebooking flight—whether the rebooking was offered by Lufthansa or, if none was offered, the one you had to rebook yourself.
The dispute was with Lufthansa, an airline headquartered in an EU member state different from your country of residence.
This allowed you to use the "European Small Claims Procedure." It’s a written process (no hearing, in principle) that’s extremely simplified (no conciliation hearing either).
See an example of a procedure against Lufthansa under this process here:
Flight cancellation compensation, denied boarding (overbooking or not)... – Oct 23, 24
Lufthansa: Champion of passenger rights violations
Last updated: August 27, 2025 retardimportantavion@gmail.com For full details on your rights, visit the homepage of this blog here: Here’s a clear case of multipl...
All the passenger had to do was:
send a registered letter;
fill out a form;
write a statement for the court that anyone can use for a similar case;
have a lot of patience.
Then, since Lufthansa didn’t comply with the ruling, the passenger had to knock on a bailiff’s door (now called a "commissioner of justice"). But obviously, anyone can do that—it can even be done online! The link above will be updated soon because, of course, Lufthansa had to reimburse the 80 € in bailiff fees.
In conclusion, you’re happy to have received 600 € instead of double, not to have gotten a refund for the canceled ticket (or the reimbursement for the new ticket you had to buy), and not to have been reimbursed for expenses while waiting for the rebooking flight.
This agency only handled the compensation (taking a 50% cut!!!) and nothing else. That’s not good work. And you’re recommending them!!!
Best regards,
https://retardimportantavion.wordpress.com
