Bonjour
Je suis allé en
Islande cet été. Super voyage. Retour à l'aéroport pour un vol à 7h du matin. Pas trop réveillé, j'enregistre mes bagages et me rend au passage de la fouille. Je vide mes poches devant l'agent de sécurité et découvre que j'avais oublié de mettre mon couteau
suisse dans mes bagages enregistrés. L'homme de sécurité me l'a pris immédiatement en me disant qu'il était perdu. J'ai protesté, puis de retour en
France j'ai envoyé un e-mail aux responsables de l'aéroport (cf ci-dessous). Je n'ai pas eu de réponse. J'ai trouvé lamentable cette façon de se comporter.
Est-ce déjà arrivé à l'un d'entre vous, si oui, qu'avez vous fait?
Mrs,
I took the flight n° 0542 this morning (09/10/03) from Keflavik to
Paris at 7:45.
During the handbag security control, I emptied my pockets and discovered that I forgot to let my Swiss knife in my luggage.
Then, the security airport staff took it to me immediately and said that it was lost!
I was shocked. This Swiss knife is a gift from my parents done 17 years ago (the initials of my name are carved on the red part
of the knife "S.D").
I desperately tried to find a solution discussing with the agent and his above in the rank who repeated stupidly `this is the rule´.
Then, I proposed two solutions :
to give the knife to the pilot in order he gives it back to me at the arrival in
Paris,
to check-in another time the knife in the unique plastic bag I had left.
These two proposals have been rejected. NO OTHER SOLUTION has been proposed by the supposed "PROFESSIONAL"
security airport staff.
However, with a bit of good sense, there was at least, 2 possibilities, I found during my flight back :
Ask another passenger to
Paris to put my Swiss knife in his luggage at the checking step,
Send it to myself in
Paris by airmail (post-office service).
But even your staff did not think about it. Then, my knife stayed in Keflavik airport.
I state that I have been robbed by the security staff. This is a pity after 2 good travelling weeks in your country. I will never forget
this stupid event.
YOU SHOULD NOT CONFUSE SECURITY AND ROBBERY!
I am extremely disappointed by the behaviour of your staff.