1er mail (au call center de l'INC)
Dear Sir or Madam,
I've been trying to pay my tickets for the
Machu Picchu for three days. I’ve made at least 6 reservations, and tried to pay them 5 time each, but the payment never succeeds. I do have a visa (registered for the verified by visa system)
but I never get to the page with the password or the pin. It always goes directly to a screen saying that payment has been refused.
Could you let me know what I should do in order to make the payment and complete the booking?
Thanks in advance for your help.
Best regards.
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Réponse du Call Center
Dear Christine
My apologies for that inconvenient but the problem is the restrictions on payments with VISA, you may contact the office VISANET
Peru, that they may monitor your card and find which is the restriction that you can not make the payment if you already have the VERIFIED BY VISA system, please contact Mr. Jose Chang to following email: jchang @ visanet.com.pe Mr. Augusto Cier to following email: acier @ visanet.com.pe or Mario Valdivieso to following email: mvaldivieso @ visanet.com.pe or Ms. Karen Schebesta to following email: kschebesta @ visanet.com.pe Please,
you must send the first 4 and last 4 digits of the card, the name on the card and the booking code. I suggest, if you have already employed a hotel o some service in
Cusco they are able to help you to purchase your ticket. Another option is to contact to some travel agency. On our website
www.machupicchu.gob.pe
- Consultas (Queries) you can see the list of the travel agency.
If you want to visit ONLY Machupicchu you can buy your tickets with 5 to 4 days in advance, if you want to visit Machupicchu an Huaynapicchu you need buy your tickets with 5 to 4 weeks in advance. Please note, that agencies always charge a commission for the service ticket purchasing.
Also you can make your payment in the following authorized offices in Perú:
- Any office of the Banco de la Nación; Hours of Availability: Monday to Friday from 8:15 - 18:30 hrs. Saturday from 8:00 - 13:00hr. Only you can pay in cash (Peruvian currency).
Authorized offices in
Cusco:
- Ministry of Culture located on Calle Garcilazo to near Museum Casa Garcilazo You can book and pay in cash or with any card Visa. Hours of availability: Monday to Saturday 7:00 - 18:30 PM (Closed Holidays).
Remember that you have 3 hours to make the payment or your reservation is cancelled. The ticket is only valid on the date printed on the ticket, once you purchase the ticket there is not a refund neither change of date nor change of information.
Thanks for your understanding
Sincerely,
Liz Leiva Mora
CALL CENTER DIRECCION REGIONAL DE CULTURA
CUSCOFacebook, Skype y Twitter: DRC
Cusco Ministerio de Cultura Call Center
e-mail: callcenter @ drc-
cusco.gob.pe
Telefono: (51) 84 236061
Direccion: Av. de la Cultura Nº238 Condominio Huascar Wanchaq -
Cusco, Perú
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2e mail (à Visanet Peru)
Dear Sir or Madam,
I've been trying to pay my tickets for the
Machu Picchu for three days. i've made at least 6 reservation, and tried to pay them 5 time each, but the payment never succeeds.
I do have a visa (registered for the verified by visa system) but I never get to the page with the password or the pin. It always go directly to a creeen saying that payment has been refused.
Could you let me know what I should do in order to make the payment and complete the booking?
card's first 4 and last 4 digits: 0000 xxx x xxxx 0000
name of the cardholder:........................................
booking code:................................ (see "formato de reserva" in attachement)
Thanks in advance for your help.
Best
regards.
