Accès au salon d'Air France
by Offcm
This discussion is in French, the community’s main language.
Original post
Bonjour je vais de réserver un billet prime en premiere pour los angeles.
Un amis se trouvera sur les mêmes vols que moi à l'aller, pendant l'escale à roissy (je viens de toulouse) pourra t'il accéder au salon avec moi? ( je ne sais pas dans quel classe il sera mais pas en premiere c'est certain)
A moins d'être FB Gold ou Platinum, vous ne pourrez pas l'inviter.
http://www.airfrance.fr/FR/fr/common/guidevoyageur/classeetconfort/premiere_services.htm?
http://www.airfrance.fr/FR/fr/common/guidevoyageur/classeetconfort/premiere_services.htm?
Bonjour, si vous parlez du salon P, c'est cuit quelque soit sa classe de réservation hors première !
qui ne tente rien n'a rien !
le salon Af c pour les elite+...gold et plus haut quoi....la durée de l'escale n'a rien à y voir....
Bonsoir,
C'est sûr que ton ami va se faire refouler à l'entrée du salon ! Et ton statut FB Silver n'y fera rien... A la limite si lui l'était, et encore...
J'ai réussi à faire entrer ma compagne et un ami avec moi au salon skyteam à JFK alors que je n'avais droit à inviter qu'un accompagnant, cependant, j'étais FB Gold et mes accompagnants FB Silver.
Bonne soirée,
S.
Si tu veux voyager en biz, paye pour la biz !
Si votre ami a un billet affaires, vous aurez accès tous les deux au salon affaires (je ne pense pas que l'on vous en refusera l'accès avec votre carte d'embarquement P)
il est dit au début : l'ami ne voyage pas en première.... donc pas en affaires non plus...
Bonjour
( je ne sais pas dans quel classe il sera mais pas en premiere c'est certain)
( je ne sais pas dans quel classe il sera mais pas en premiere c'est certain)
En fait ont accès au salon P, et l'accompagnement qui va avec jusqu'à l'avion, uniquement les personnes en possession d'un billet Première, prime ou payant.
On n'a donc pas le droit à un invité et ceci quelque soit le niveau FBlue, contrairement au salon Affaires où là c'est effectivement possible !
Alors profites de ces ( maigres ) avantages en P au sol et raconte nous tout ça ! 😉
Et à ce que j'ai entendu le nouveau salon P prévu pour Février au 2E s'annonce très sympa : 900m2 avec des chambres pour dormir... A suivre donc.
Alors profites de ces ( maigres ) avantages en P au sol et raconte nous tout ça ! 😉
Et à ce que j'ai entendu le nouveau salon P prévu pour Février au 2E s'annonce très sympa : 900m2 avec des chambres pour dormir... A suivre donc.
Pour info en voyageant avec mes enfants 3 et 2 billets prime en first nous avons eu acces au salon. Maintenant il s'agissait de jeunes ado entre 10 et 16ans et on ne se voyait pas les laisser dans l'aerogare. Mêmeexperience avec d'autres billets en affaires. Donc faut tenter au pire on vous dirat non!!!!
Bonjour et bonne année
Je viens de demander à la personne de l'accueil du salon P au 2E (j'y suis actuellement) la réponse et NON. Uniquement on accès au salon les personnes voyagent en P. Billet payant ou prime. Si vous êtes en correspondance pour votre vol sur L-A rendez-vous directement à l'enregistrement des P au 2E là une personne vas vous accompagner pour passer les contrôles de sécurité. La douane ne sera pas à passer une fois arrivé au salon un employé d'AF prendra votre passport et votre billet et l'apportera à l'officier des douanes qui vous le rapportera 5 min après. Si votre vol décole d'un autre terminal que le 2E vous seré amené au pied de l'avion en minibus Mercedes.
Je viens de demander à la personne de l'accueil du salon P au 2E (j'y suis actuellement) la réponse et NON. Uniquement on accès au salon les personnes voyagent en P. Billet payant ou prime. Si vous êtes en correspondance pour votre vol sur L-A rendez-vous directement à l'enregistrement des P au 2E là une personne vas vous accompagner pour passer les contrôles de sécurité. La douane ne sera pas à passer une fois arrivé au salon un employé d'AF prendra votre passport et votre billet et l'apportera à l'officier des douanes qui vous le rapportera 5 min après. Si votre vol décole d'un autre terminal que le 2E vous seré amené au pied de l'avion en minibus Mercedes.
Bonjour,
Avez vous trouvé la réponse a votre question?si non, dite le moi et je vous tiendrais au courant des lundi...😉
Avez vous trouvé la réponse a votre question?si non, dite le moi et je vous tiendrais au courant des lundi...😉
Je te confirme que le salon est tres sympa! niveau resto aussi, ce sont les equipes d'Alain Ducasse qui sont en charge de la preparation des repas et buffets ainsi que du service! 😉
ce sont les équipes d'Alain Ducasse qui sont en charge de la préparation des repas et buffets ainsi que du service !
__
Oui effectivement j'ai appris cela il n'y a pas très longtemps.
Sais tu s'il y aura finalement des "chambres" pour se reposer ? Et l'ouverture est prévue pour quand finalement ?
Merci.
__
Oui effectivement j'ai appris cela il n'y a pas très longtemps.
Sais tu s'il y aura finalement des "chambres" pour se reposer ? Et l'ouverture est prévue pour quand finalement ?
Merci.
Un amis se trouvera sur les mêmes vols que moi à l'aller, pendant l'escale à roissy (je viens de toulouse) pourra t'il accéder au salon avec moi? ( je ne sais pas dans quel classe il sera mais pas en premiere c'est certain)
Bonjour
Il y a sur ce post un peu tous les avis et leurs contraires, aussi je vais aussi donner le mien (d'avis), en espérant que cela clarifira un peu la situation.
Pour les salons "business" Air France (ou associés) de Roissy (yc le salon arrivée du 2C), mais aussi du monde entier, je suis formel : chaque personne autorisée (voyageur avec un billet en Affaire, payant ou prime, ou voyageur Elite+ quelle que soit sa classe de voyage) peut faire entrer avec lui un invité au salon. Je l'ai fait très très souvent, quand je voyage pour tourisme avec ma femme en éco, mais avec une carte FB Elite+ (ma femme n'ayant pas cette carte a toujours été autorisée à me suivre). Seule exception : quand le salon est petit, ou déjà complet, on est prié d'aller se faire voir ailleurs. Ceci nous est arrivés 1 ou 2 fois à Roissy, mais plus souvent au départ de la Réunion ou des Antilles (ce n'est heureusement plus le cas depuis pas mal de temps). Autre exception à la régle "1 ayant droit / 1 invité" : à JFK, volant avec 3 amis en éco vers Lyon avec un billet AF, l'accés au salon (Delta) n'a fait aucune difficulté pour nous 4, bien que j'étais le seul autorisé (avec 1 seul accompagnant possible en théorie). Id sur des vols Delta depuis PHX ou SFO. Je pense que nous avons eu de la chance !
Pour les salons "première" : je manque d'expérience, n'ayant jamais volé en F avec quelqu'un qui n'y était pas, avec AF tout du moins (car avec les compagnies US du temps de leur splendeur, TWA en particulier, cela ne posait aucun pb, même quand j'étais en First, surclassé systématiquement (et sans dépense de miles) grace à ma carte "Royal Ambassador". Famille entière, enfants compris, avaient toujours été autorisés à me suivre au salon Fist ! Et sur le vol, les enfants étaient parfois autorisés à me rejoindre dans la cabine First. A cette époque, un programme de fidélisation, cela signifiait quelque chose, et Flying Blue risque de découvrir un peu tard que la fidélité, ça se joue à deux -cf lles dernières évolutions insupportables du programme FB-. On se sentait réellement concerné et liè à TWA, sans aucune envie d'aller voir ailleurs -j'ai fait des LYS-Zurich via CDG, pour voler TWA -. C'était le bon temps dont nous sommes beaucoup à être nostalgiques. Mais malheureusement, cela ne les a pas empéchés de faire faillite 😕😕).
Après ce coup de gueule contre l'évolution du programme FB et contre AF qui va me voir de moins en moins souvent dorénavant, donc pour en revenir à AF, la mise en place ces jours ci du nouveau salon "Espace Première" à Roissy semble s'accompagner de nouvelles règles bien précises. J'ai lu sur un autre forum de voyage (Flyertalk) le texte suivant qui aurait (?) été diffusé aux agents de voyage :
************************************************** ************** FLEET AND DESTINATIONS 06FEB2009 * ************************************************* ************** LONG-HAUL DESTINATIONS : 25 NORTH AMERICA : WASHINGTON, HOUSTON, NEW YORK JFK, LOS ANGELES, MONTREAL LATIN AMERICA : BUENOS AIRES, SANTIAGO, SAO PAULO, MEXICO ASIA : HONG KONG, BEIJING (PEKING), SHANGHAI, OSAKA, TOKYO, SEOUL, SINGAPORE, MUMBAI (BOMBAY) AFRICA AND THE NEAR EAST : ABIDJAN, JOHANNESBURG, LUANDA, LIBREVILLE, DAKAR, BEIRUT, DUBAI, CAIRO FLEET EQUIPPED AS FOLLOWS : 4 SEATS ON THE BOEING B777-200S 8 SEATS ON THE BOEING B777-300S WITH THE ARRIVAL OF THE AIRBUS A380, 50 PC OF THE LONG-HAUL FLEET WILL BE FITTED WITH A LA PREMIERE CABIN
************************************************** ************** GROUND PRODUCT 06FEB2009 * ************************************************* ************** AIR FRANCE LA PREMIERE COMBINES TOP-CLASS SERVICE WITH THE EXCLUSIVITY OF AN ULTRA-CUSTOMISED PRODUCT THE NEW GROUND SERVICE OFFERED AT PARIS-CDG : A CONCEPT INSPIRED BY THE WORLD OF LUXURY, BASED ON A HIGHLY PERSONALISED CUSTOMER RELATIONSHIP WELCOME AND ACCESS TO THE LA PREMIERE LOUNGE EITHER ON DEPARTURE, ARRIVAL OR WHILE CONNECTING, WITH THE POSSIBILITY TO BE ACCOMPANIED BY ANOTHER PASSENGER NOT TRAVELLING IN LA PREMIERE . THE NEW GROUND SERVICE OFFERED AT PARIS-CDG * ****************************************** FIRST-RATE AND HIGHLY CUSTOMISED SERVICE A NEW 1 000 M2 LOUNGE (AS OPPOSED TO 200 M2 BEFORE) OFFERING TOP-QUALITY SERVICES AND CATERING BY ALAIN DUCASSE SPECIALLY RECRUITED AND TRAINED FOR THIS NEW PRODUCT, SPECIFIC TEAMS ANTICIPATE CUSTOMER NEEDS AND ACCOMPANY HIM/HER THROUGHOUT HIS/HER ENTIRE JOURNEY ............................................ ............................................ THIS PRODUCT IS EXCLUSIVELY RESERVED FOR : CUSTOMERS WITH AN AIR FRANCE LA PREMIERE BOOKING ON AN AIR FRANCE-OPERATED FLIGHT, INCLUDING THOSE USING AWARD TICKETS AND UPGRADES PAID FOR WITH AIR MILES ALSO AVAILABLE TO : LA PREMIERE CUSTOMERS DOWNGRADED BY THE ROC DEPARTMENT IN ESPACE AFFAIRES (REDUCTION OR CANCELLATION OF THE LA PREMIERE CABIN, IRRESPECTIVE OF THE FLIGHT TRANSFERRED ONTO CUSTOMERS ON LA PREMIERE CLASS WAITING LISTS HAVING PAID THE LA PREMIERE FARE AND CONFIRMED IN ESPACE AFFAIRES GO-SHOW CUSTOMERS POSSESSING A LA PREMIERE TICKET WITHOUT BOOKING WHO CHECK IN FOR A FLIGHT THAT DOES OR DOES NOT FEATURE A LA PREMIERE CABIN BODYGUARDS OF LA PREMIERE CUSTOMERS ENJOY THE SAME SERVICES IRRESPECTIVE OF THEIR CLASS OF TRAVEL CUSTOMERS WITH A LA PREMIERE AIR FRANCE TICKET ON A KOREAN AIR OPERATING FLIGHT DEPARTING FROM, ARRIVING OR CONNECTING AT PARIS CDG ENJOY THE SAME SERVICES AS A LA PREMIERE CUSTOMER ON AN AIR FRANCE-OPERATED FLIGHT. CURRENTLY UNDER NEGOTIATION. PREPARING THE ARRIVAL OF THE CUSTOMER (D-2) A SPECIAL LA PREMIERE TEAM CONTACTS THE CUSTOMER* THE DAY BEFORE HIS/HER FLIGHT IN ORDER TO ANTICIPATE HIS/HER NEEDS : WILL HE/SHE ARRIVE AT THE AIRPORT WITH HIS/HER DRIVER OR WITH HIS/HER PERSONAL VEHICLE DOES HE/SHE WISH TO BE PRE-CHECKED IN IN HIS/HER USUAL SEAT DOES HE/SHE WISH TO BOOK A TABLE FOR DINNER IN THE LOUNGE DOES HE/SHE HAVE ANY OTHER PARTICULAR REQUESTS * IF THE CUSTOMER HAS PREVIOUSLY AGREED TO BE CONTACTED MEETING POINT A SPECIAL MEETING POINT IN TERMINAL T2E, GATE 2.12 FOR THE CUSTOMER DROPPED OFF AT THE AIRPORT BY HIS/HER DRIVER OR A TAXI, OR WHO HAS PARKED HIS/HER CAR IN THE PREMIUM CAR PARK GREETED BY A DOORMAN FEATURING A LA PREMIERE SIGN COURTESY OF THE PLAZA ATHENEE FOR AIR FRANCE, A BAGGAGE PORTER THEN RELIEVES THE CUSTOMERS OF THEIR BAGGAGE WELCOME NOTIFIED BY THE PORTER, OUR LA PREMIERE STAFF THEN TAKES OVER RESPONSIBILITY OF THE CUSTOMER UNTIL HE/SHE IS WELCOMED ABOARD THE AIRCRAFT IN THE TOTALLY REDESIGNED CHECK-IN HALL, OUR LA PREMIERE STAFF FINALISE CHECK-IN FORMALITIES AND OFFER PLASTIC FILM TO PROTECT BAGGAGE CUSTOMER RECEIVES HIS/HER BOARDING CARD VERIFICATION OF POLICE FORMALITIES BY A MEMBER OF THE BORDER POLICE PRESENT IN THE HALL CUSTOMER IS ACCOMPANIED TO THE LOUNGE VIA A SPECIAL CIRCUIT DESIGNED TO FACILITATE SECURITY FORMALITIES THE LA PREMIERE LOUNGE THE FREEDOM TO ORGANISE YOUR TIME: REST, READING, WORK, RELAXATION GOURMET STOP A SELECTION OF DISHES AND WINES BY ALAIN DUCASSE FOR AIR FRANCE AT ANY TIME, ACCORDING TO THE CUSTOMER S WISHES A MOMENT OF CONVIVIALITY AT THE LA PREMIERE BAR WHERE CUSTOMERS CAN ENJOY A COCKTAIL PREPARED BY A BARMAN FROM THE PLAZA ATHENEE SERENITY A RELAXATION AREA A MOMENT TO FRESHEN UP REFRESHING SHOWERS AND A MAKE-UP AREA TAKE-OFF THANKS TO SIXT AND INFINITY FOR AIR FRANCE, CUSTOMISED ESCORT IN A PRESTIGE CAR UP TO THE AIRCRAFT THE CABIN CREW IS INTRODUCED TO THE CUSTOMER ARRIVAL PRIORITY DISEMBARKATION WELCOME BY OUR LA PREMIERE STAFF IN THE JETWAY OR BY CAR IF THE AIRCRAFT IS PARKED OFF-STAND ESCORTED TO THE BAGGAGE ROOM WITHOUT WAITING THANKS TO A SPECIAL ACCESS THE BAGGAGE LOADED INTO A SPECIFIC HOLD HAS ALREADY ARRIVED ON THE BAGGAGE CAROUSEL OUR LA PREMIERE STAFF THEN TAKE LEAVE OF THE CUSTOMER, OR IF REQUIRED, ESCORT HIM/HER TO THE ARRIVAL LOUNGE IN TERMINAL 2C OFFERING SHOWER FACILITIES, A SERVICE FOR UNWRINKLING CLOTHES ETC CONNECTIONS WELCOMED AT THE INCOMING AIRCRAFT AND ESCORTED TO THE LA PREMIERE LOUNGE. IF TRANSFER TIME IS TOO SHORT, THE CUSTOMER WILL BE TAKEN DIRECTLY TO HIS/HER CONNECTING FLIGHT (INCLUDING FLIGHTS NOT OFFERING LA PREMIERE)* * IF THE CUSTOMER HAS ONLY ONE CONTRACT OF CARRIAGE FEATURING ALL HIS/HER FLIGHTS PRO-ACTIVENESS IN THE EVENT OF PROBLEMS ON ARRIVAL OF THE AIRCRAFT, THE LA PREMIERE TEAM, NOTIFIED OF THE INCIDENT, OFFERS AN APPROPRIATE SOLUTION....................................... ........................................ ADDITIONAL BAGGAGE ALLOWANCE FOR HOLD BAGGAGE POSSIBILITY TO TAKE TWO PIECES OF HAND BAGGAGE WELCOME AND ACCESS TO AIR FRANCE ESPACE AND SKYTEAM LOUNGES THROUGHOUT THE WORLD PLASTIC FILM BAGGAGE PROTECTION OFFERED AT PARIS-CDG 2 AND NEW YORK-JFK BOARDING AT THE CUSTOMERS CONVENIENCE PRIORITY DISEMBARKATION AND BAGGAGE UNLOADING CUSTOMISED WELCOME WHEN CONNECTING AT PARIS-CDG 2 CONTACTS : FRANCE : XX * CHILE : XX USA AND CANADA : XX FOR ALL OTHER COUNTRIES, THE SPECIFIC TELEPHONE NUMBERS WILL BE DEPLOYED AT A LATER DATE * FRANCE, ALGERIA, GUADELOUPE, FRENCH GUYANA, MOROCCO, MARTINIQUE, NEW CALENDONIA, FRENCH POLYNESIA, REUNION, TUNISIA, AFRICA AND MIDDLE EAST MARKETS * ************************************************* ************** IN FLIGHT PRODUCT 06FEB2009 * ************************************************* ************** SPECIFICALLY TRAINED STAFF TO REPLY TO CUSTOMERS NEEDS COMFORT ON BOARD * *************** SPACIOUS CABIN SEATS ORIENTATED AT AN ANGLE FOR ACCESS TO THE ROW PERSONAL SPACE PRESERVED BY SHELL SEATS AND MOBILE PARTITIONS ERGONOMIC ARMCHAIR WIDE CHAIR SEAT IN ROUND AND ELEGANT SHAPES MASSAGE FUNCTION CAN BE TRANSFORMED INTO A 2-METRE BED (COMFORTABLE, REAL MATTRESS, ANTI-ALLERGENIC FEATHER PILLOW, DUVET AND PURE MERINO WOOL BLANKET) COMFORT AND PRIVACY SPACE AND PEACE AND QUIET STORAGE SPACE OTTOMAN (SMALL STOOL) OPPOSITE THE SEAT FOR WELCOMING A GUEST FIBRE OPTIC LAMP, PC SOCKETS, TELEPHONE INTEGRATED INTO THE SEAT AND PERSONAL VIDEO SCREEN CLOAKROOM SERVICE AVAILABLE BED INSTALLED BY THE CABIN CREW ON CUSTOMER REQUEST SEAT COMFORT AND DISCREET TECHNOLOGY BED POSITION : INCLINED AT 180 DEGREES, WIDTH 60, 5 CM, LENGTH 2 M MATERIALS : LEATHER AND LIGHT-COLOURED FABRICS RELAXATION AND ENTERTAINMENT * *************************** VIDEO-ON-DEMAND SERVICE ON INTERACTIVE PERSONAL SCREENS 16 MUSIC STATIONS WITH HIGH-QUALITY SOUND VARIED ENTERTAINMENT PROGRAMME (SERVICE GRADUALLY AVAILABLE ON THE ENTIRE LONG-HAUL FLEET) A WIDE RANGE OF FRENCH AND INTERNATIONAL NEWSPAPERS AND MAGAZINES CHRISTIAN LACROIX TRACKSUIT PROVIDED SLIPPERS AND WASHBAG CATERING * ******* WELCOME DRINK ON BOARDING, FOLLOWED BY AN APERITIF FINE DINING : MEALS SERVED ON TABLES WITH TABLECLOTHS (WHITE CATERING * ******* WELCOME DRINK ON BOARDING, FOLLOWED BY AN APERITIF FINE DINING : MEALS SERVED ON TABLES WITH TABLECLOTHS (WHITE TABLECLOTHS AND SERVIETTES, CHINA CROCKERY AND SILVER CUTLERY WITH AIR FRANCE INITIALS, TEA SERVICE) A LA CARTE MENU TO CHOOSE FROM (CHOICE OF MEALTIME AND COMPOSITION) GASTRONOMIC MENUS CREATED BY GUY MARTIN (CHEF AT THE GRAND VEFOUR IN PARIS, 2 MACAROONS IN THE MICHELIN GUIDE ROUGE) DEPARTING FROM PARIS, HONG KONG, LOS ANGELES, MONTREAL AND NEW YORK) WINE MENU FEATURING SELECTIONS BY OLIVIER POUSSIER, BEST SOMMELIER IN THE WORLD IN 2000 (CHAMPAGNES CUVEES SPECIALES) LIQUEURS, EXPRESSOS, SELECTION OF LE PALAIS DES THES TEAS
A priori, cela ne parait pas mal. Je le testerais l'été prochain vers les USA (étant dans une phase violente de résorbtion de mes miles, pour cause de non respect des clients dans l'évolution désastreuse du programme FB).
Mais, pour offcm, cela est clair, il est bien précisé qu'un accompagnant non volant en première est accepté dans le salon.
Bonjour
Il y a sur ce post un peu tous les avis et leurs contraires, aussi je vais aussi donner le mien (d'avis), en espérant que cela clarifira un peu la situation.
Pour les salons "business" Air France (ou associés) de Roissy (yc le salon arrivée du 2C), mais aussi du monde entier, je suis formel : chaque personne autorisée (voyageur avec un billet en Affaire, payant ou prime, ou voyageur Elite+ quelle que soit sa classe de voyage) peut faire entrer avec lui un invité au salon. Je l'ai fait très très souvent, quand je voyage pour tourisme avec ma femme en éco, mais avec une carte FB Elite+ (ma femme n'ayant pas cette carte a toujours été autorisée à me suivre). Seule exception : quand le salon est petit, ou déjà complet, on est prié d'aller se faire voir ailleurs. Ceci nous est arrivés 1 ou 2 fois à Roissy, mais plus souvent au départ de la Réunion ou des Antilles (ce n'est heureusement plus le cas depuis pas mal de temps). Autre exception à la régle "1 ayant droit / 1 invité" : à JFK, volant avec 3 amis en éco vers Lyon avec un billet AF, l'accés au salon (Delta) n'a fait aucune difficulté pour nous 4, bien que j'étais le seul autorisé (avec 1 seul accompagnant possible en théorie). Id sur des vols Delta depuis PHX ou SFO. Je pense que nous avons eu de la chance !
Pour les salons "première" : je manque d'expérience, n'ayant jamais volé en F avec quelqu'un qui n'y était pas, avec AF tout du moins (car avec les compagnies US du temps de leur splendeur, TWA en particulier, cela ne posait aucun pb, même quand j'étais en First, surclassé systématiquement (et sans dépense de miles) grace à ma carte "Royal Ambassador". Famille entière, enfants compris, avaient toujours été autorisés à me suivre au salon Fist ! Et sur le vol, les enfants étaient parfois autorisés à me rejoindre dans la cabine First. A cette époque, un programme de fidélisation, cela signifiait quelque chose, et Flying Blue risque de découvrir un peu tard que la fidélité, ça se joue à deux -cf lles dernières évolutions insupportables du programme FB-. On se sentait réellement concerné et liè à TWA, sans aucune envie d'aller voir ailleurs -j'ai fait des LYS-Zurich via CDG, pour voler TWA -. C'était le bon temps dont nous sommes beaucoup à être nostalgiques. Mais malheureusement, cela ne les a pas empéchés de faire faillite 😕😕).
Après ce coup de gueule contre l'évolution du programme FB et contre AF qui va me voir de moins en moins souvent dorénavant, donc pour en revenir à AF, la mise en place ces jours ci du nouveau salon "Espace Première" à Roissy semble s'accompagner de nouvelles règles bien précises. J'ai lu sur un autre forum de voyage (Flyertalk) le texte suivant qui aurait (?) été diffusé aux agents de voyage :
************************************************** ************** FLEET AND DESTINATIONS 06FEB2009 * ************************************************* ************** LONG-HAUL DESTINATIONS : 25 NORTH AMERICA : WASHINGTON, HOUSTON, NEW YORK JFK, LOS ANGELES, MONTREAL LATIN AMERICA : BUENOS AIRES, SANTIAGO, SAO PAULO, MEXICO ASIA : HONG KONG, BEIJING (PEKING), SHANGHAI, OSAKA, TOKYO, SEOUL, SINGAPORE, MUMBAI (BOMBAY) AFRICA AND THE NEAR EAST : ABIDJAN, JOHANNESBURG, LUANDA, LIBREVILLE, DAKAR, BEIRUT, DUBAI, CAIRO FLEET EQUIPPED AS FOLLOWS : 4 SEATS ON THE BOEING B777-200S 8 SEATS ON THE BOEING B777-300S WITH THE ARRIVAL OF THE AIRBUS A380, 50 PC OF THE LONG-HAUL FLEET WILL BE FITTED WITH A LA PREMIERE CABIN
************************************************** ************** GROUND PRODUCT 06FEB2009 * ************************************************* ************** AIR FRANCE LA PREMIERE COMBINES TOP-CLASS SERVICE WITH THE EXCLUSIVITY OF AN ULTRA-CUSTOMISED PRODUCT THE NEW GROUND SERVICE OFFERED AT PARIS-CDG : A CONCEPT INSPIRED BY THE WORLD OF LUXURY, BASED ON A HIGHLY PERSONALISED CUSTOMER RELATIONSHIP WELCOME AND ACCESS TO THE LA PREMIERE LOUNGE EITHER ON DEPARTURE, ARRIVAL OR WHILE CONNECTING, WITH THE POSSIBILITY TO BE ACCOMPANIED BY ANOTHER PASSENGER NOT TRAVELLING IN LA PREMIERE . THE NEW GROUND SERVICE OFFERED AT PARIS-CDG * ****************************************** FIRST-RATE AND HIGHLY CUSTOMISED SERVICE A NEW 1 000 M2 LOUNGE (AS OPPOSED TO 200 M2 BEFORE) OFFERING TOP-QUALITY SERVICES AND CATERING BY ALAIN DUCASSE SPECIALLY RECRUITED AND TRAINED FOR THIS NEW PRODUCT, SPECIFIC TEAMS ANTICIPATE CUSTOMER NEEDS AND ACCOMPANY HIM/HER THROUGHOUT HIS/HER ENTIRE JOURNEY ............................................ ............................................ THIS PRODUCT IS EXCLUSIVELY RESERVED FOR : CUSTOMERS WITH AN AIR FRANCE LA PREMIERE BOOKING ON AN AIR FRANCE-OPERATED FLIGHT, INCLUDING THOSE USING AWARD TICKETS AND UPGRADES PAID FOR WITH AIR MILES ALSO AVAILABLE TO : LA PREMIERE CUSTOMERS DOWNGRADED BY THE ROC DEPARTMENT IN ESPACE AFFAIRES (REDUCTION OR CANCELLATION OF THE LA PREMIERE CABIN, IRRESPECTIVE OF THE FLIGHT TRANSFERRED ONTO CUSTOMERS ON LA PREMIERE CLASS WAITING LISTS HAVING PAID THE LA PREMIERE FARE AND CONFIRMED IN ESPACE AFFAIRES GO-SHOW CUSTOMERS POSSESSING A LA PREMIERE TICKET WITHOUT BOOKING WHO CHECK IN FOR A FLIGHT THAT DOES OR DOES NOT FEATURE A LA PREMIERE CABIN BODYGUARDS OF LA PREMIERE CUSTOMERS ENJOY THE SAME SERVICES IRRESPECTIVE OF THEIR CLASS OF TRAVEL CUSTOMERS WITH A LA PREMIERE AIR FRANCE TICKET ON A KOREAN AIR OPERATING FLIGHT DEPARTING FROM, ARRIVING OR CONNECTING AT PARIS CDG ENJOY THE SAME SERVICES AS A LA PREMIERE CUSTOMER ON AN AIR FRANCE-OPERATED FLIGHT. CURRENTLY UNDER NEGOTIATION. PREPARING THE ARRIVAL OF THE CUSTOMER (D-2) A SPECIAL LA PREMIERE TEAM CONTACTS THE CUSTOMER* THE DAY BEFORE HIS/HER FLIGHT IN ORDER TO ANTICIPATE HIS/HER NEEDS : WILL HE/SHE ARRIVE AT THE AIRPORT WITH HIS/HER DRIVER OR WITH HIS/HER PERSONAL VEHICLE DOES HE/SHE WISH TO BE PRE-CHECKED IN IN HIS/HER USUAL SEAT DOES HE/SHE WISH TO BOOK A TABLE FOR DINNER IN THE LOUNGE DOES HE/SHE HAVE ANY OTHER PARTICULAR REQUESTS * IF THE CUSTOMER HAS PREVIOUSLY AGREED TO BE CONTACTED MEETING POINT A SPECIAL MEETING POINT IN TERMINAL T2E, GATE 2.12 FOR THE CUSTOMER DROPPED OFF AT THE AIRPORT BY HIS/HER DRIVER OR A TAXI, OR WHO HAS PARKED HIS/HER CAR IN THE PREMIUM CAR PARK GREETED BY A DOORMAN FEATURING A LA PREMIERE SIGN COURTESY OF THE PLAZA ATHENEE FOR AIR FRANCE, A BAGGAGE PORTER THEN RELIEVES THE CUSTOMERS OF THEIR BAGGAGE WELCOME NOTIFIED BY THE PORTER, OUR LA PREMIERE STAFF THEN TAKES OVER RESPONSIBILITY OF THE CUSTOMER UNTIL HE/SHE IS WELCOMED ABOARD THE AIRCRAFT IN THE TOTALLY REDESIGNED CHECK-IN HALL, OUR LA PREMIERE STAFF FINALISE CHECK-IN FORMALITIES AND OFFER PLASTIC FILM TO PROTECT BAGGAGE CUSTOMER RECEIVES HIS/HER BOARDING CARD VERIFICATION OF POLICE FORMALITIES BY A MEMBER OF THE BORDER POLICE PRESENT IN THE HALL CUSTOMER IS ACCOMPANIED TO THE LOUNGE VIA A SPECIAL CIRCUIT DESIGNED TO FACILITATE SECURITY FORMALITIES THE LA PREMIERE LOUNGE THE FREEDOM TO ORGANISE YOUR TIME: REST, READING, WORK, RELAXATION GOURMET STOP A SELECTION OF DISHES AND WINES BY ALAIN DUCASSE FOR AIR FRANCE AT ANY TIME, ACCORDING TO THE CUSTOMER S WISHES A MOMENT OF CONVIVIALITY AT THE LA PREMIERE BAR WHERE CUSTOMERS CAN ENJOY A COCKTAIL PREPARED BY A BARMAN FROM THE PLAZA ATHENEE SERENITY A RELAXATION AREA A MOMENT TO FRESHEN UP REFRESHING SHOWERS AND A MAKE-UP AREA TAKE-OFF THANKS TO SIXT AND INFINITY FOR AIR FRANCE, CUSTOMISED ESCORT IN A PRESTIGE CAR UP TO THE AIRCRAFT THE CABIN CREW IS INTRODUCED TO THE CUSTOMER ARRIVAL PRIORITY DISEMBARKATION WELCOME BY OUR LA PREMIERE STAFF IN THE JETWAY OR BY CAR IF THE AIRCRAFT IS PARKED OFF-STAND ESCORTED TO THE BAGGAGE ROOM WITHOUT WAITING THANKS TO A SPECIAL ACCESS THE BAGGAGE LOADED INTO A SPECIFIC HOLD HAS ALREADY ARRIVED ON THE BAGGAGE CAROUSEL OUR LA PREMIERE STAFF THEN TAKE LEAVE OF THE CUSTOMER, OR IF REQUIRED, ESCORT HIM/HER TO THE ARRIVAL LOUNGE IN TERMINAL 2C OFFERING SHOWER FACILITIES, A SERVICE FOR UNWRINKLING CLOTHES ETC CONNECTIONS WELCOMED AT THE INCOMING AIRCRAFT AND ESCORTED TO THE LA PREMIERE LOUNGE. IF TRANSFER TIME IS TOO SHORT, THE CUSTOMER WILL BE TAKEN DIRECTLY TO HIS/HER CONNECTING FLIGHT (INCLUDING FLIGHTS NOT OFFERING LA PREMIERE)* * IF THE CUSTOMER HAS ONLY ONE CONTRACT OF CARRIAGE FEATURING ALL HIS/HER FLIGHTS PRO-ACTIVENESS IN THE EVENT OF PROBLEMS ON ARRIVAL OF THE AIRCRAFT, THE LA PREMIERE TEAM, NOTIFIED OF THE INCIDENT, OFFERS AN APPROPRIATE SOLUTION....................................... ........................................ ADDITIONAL BAGGAGE ALLOWANCE FOR HOLD BAGGAGE POSSIBILITY TO TAKE TWO PIECES OF HAND BAGGAGE WELCOME AND ACCESS TO AIR FRANCE ESPACE AND SKYTEAM LOUNGES THROUGHOUT THE WORLD PLASTIC FILM BAGGAGE PROTECTION OFFERED AT PARIS-CDG 2 AND NEW YORK-JFK BOARDING AT THE CUSTOMERS CONVENIENCE PRIORITY DISEMBARKATION AND BAGGAGE UNLOADING CUSTOMISED WELCOME WHEN CONNECTING AT PARIS-CDG 2 CONTACTS : FRANCE : XX * CHILE : XX USA AND CANADA : XX FOR ALL OTHER COUNTRIES, THE SPECIFIC TELEPHONE NUMBERS WILL BE DEPLOYED AT A LATER DATE * FRANCE, ALGERIA, GUADELOUPE, FRENCH GUYANA, MOROCCO, MARTINIQUE, NEW CALENDONIA, FRENCH POLYNESIA, REUNION, TUNISIA, AFRICA AND MIDDLE EAST MARKETS * ************************************************* ************** IN FLIGHT PRODUCT 06FEB2009 * ************************************************* ************** SPECIFICALLY TRAINED STAFF TO REPLY TO CUSTOMERS NEEDS COMFORT ON BOARD * *************** SPACIOUS CABIN SEATS ORIENTATED AT AN ANGLE FOR ACCESS TO THE ROW PERSONAL SPACE PRESERVED BY SHELL SEATS AND MOBILE PARTITIONS ERGONOMIC ARMCHAIR WIDE CHAIR SEAT IN ROUND AND ELEGANT SHAPES MASSAGE FUNCTION CAN BE TRANSFORMED INTO A 2-METRE BED (COMFORTABLE, REAL MATTRESS, ANTI-ALLERGENIC FEATHER PILLOW, DUVET AND PURE MERINO WOOL BLANKET) COMFORT AND PRIVACY SPACE AND PEACE AND QUIET STORAGE SPACE OTTOMAN (SMALL STOOL) OPPOSITE THE SEAT FOR WELCOMING A GUEST FIBRE OPTIC LAMP, PC SOCKETS, TELEPHONE INTEGRATED INTO THE SEAT AND PERSONAL VIDEO SCREEN CLOAKROOM SERVICE AVAILABLE BED INSTALLED BY THE CABIN CREW ON CUSTOMER REQUEST SEAT COMFORT AND DISCREET TECHNOLOGY BED POSITION : INCLINED AT 180 DEGREES, WIDTH 60, 5 CM, LENGTH 2 M MATERIALS : LEATHER AND LIGHT-COLOURED FABRICS RELAXATION AND ENTERTAINMENT * *************************** VIDEO-ON-DEMAND SERVICE ON INTERACTIVE PERSONAL SCREENS 16 MUSIC STATIONS WITH HIGH-QUALITY SOUND VARIED ENTERTAINMENT PROGRAMME (SERVICE GRADUALLY AVAILABLE ON THE ENTIRE LONG-HAUL FLEET) A WIDE RANGE OF FRENCH AND INTERNATIONAL NEWSPAPERS AND MAGAZINES CHRISTIAN LACROIX TRACKSUIT PROVIDED SLIPPERS AND WASHBAG CATERING * ******* WELCOME DRINK ON BOARDING, FOLLOWED BY AN APERITIF FINE DINING : MEALS SERVED ON TABLES WITH TABLECLOTHS (WHITE CATERING * ******* WELCOME DRINK ON BOARDING, FOLLOWED BY AN APERITIF FINE DINING : MEALS SERVED ON TABLES WITH TABLECLOTHS (WHITE TABLECLOTHS AND SERVIETTES, CHINA CROCKERY AND SILVER CUTLERY WITH AIR FRANCE INITIALS, TEA SERVICE) A LA CARTE MENU TO CHOOSE FROM (CHOICE OF MEALTIME AND COMPOSITION) GASTRONOMIC MENUS CREATED BY GUY MARTIN (CHEF AT THE GRAND VEFOUR IN PARIS, 2 MACAROONS IN THE MICHELIN GUIDE ROUGE) DEPARTING FROM PARIS, HONG KONG, LOS ANGELES, MONTREAL AND NEW YORK) WINE MENU FEATURING SELECTIONS BY OLIVIER POUSSIER, BEST SOMMELIER IN THE WORLD IN 2000 (CHAMPAGNES CUVEES SPECIALES) LIQUEURS, EXPRESSOS, SELECTION OF LE PALAIS DES THES TEAS
A priori, cela ne parait pas mal. Je le testerais l'été prochain vers les USA (étant dans une phase violente de résorbtion de mes miles, pour cause de non respect des clients dans l'évolution désastreuse du programme FB).
Mais, pour offcm, cela est clair, il est bien précisé qu'un accompagnant non volant en première est accepté dans le salon.
De l'Alaska à l'Arizona : contrastes. Voir https://voyageforum.com/v.f?post=4396533#4396533
Dans la vie, le pire qui pourrait nous arriver serait qu'il ne nous arrive rien !
Dans la vie, le pire qui pourrait nous arriver serait qu'il ne nous arrive rien !
WITH THE POSSIBILITY TO BE ACCOMPANIED BY ANOTHER PASSENGER NOT TRAVELLING IN LA PREMIERE
Mais, pour offcm, cela est clair, il est bien précisé qu'un accompagnant non volant en première est accepté dans le salon.
Je confirme, un accompagnant autorisé. Merci au premier d'entre vous qui essaiera ce service de nous poster des photos de tout le parcours :-)
Mais, pour offcm, cela est clair, il est bien précisé qu'un accompagnant non volant en première est accepté dans le salon.
Je confirme, un accompagnant autorisé. Merci au premier d'entre vous qui essaiera ce service de nous poster des photos de tout le parcours :-)
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Tout cela semble fort aguichant, un beau programme. On m'a dit que l'on formerait des PNC exclusifs pour la P où il y a un peu trop à boire et à manger en matière de service .... pour avoir une certaine régularité...
je ne comprends pas que Ducasse soit cantonné au salon P, pourquoi celui ne prend pas la relève du nullisime Guy Martin pour le service traiteur en cabine ? Ducasse s'occupait déjà d'ailleurs de la cuisine sur Concorde.
J'attends avec IMPATIENCE le compte -rendu du premier forumeur qui visitera ce salon.
la suite du message a AEROGUSZ : je trouve bizarre que le CIE ne vous associe aux produits AF ( visites d'avion avec essayage des fauteuils, visite des salons etc...) cela me semblerait une évidence même pour des employés en relations avec le clientéle que de connaître le produit de a à Z . C'est ainsi que souvent il y a un fossé entre les pnc et les employés au sol qui ne sont jamais mis en contact mais qui ont tant à se dire...IL y a un an AF tahiti avait organisé une rencontre entre PNC et tous les agents au sol pour favoriser les échanges. la politique d'AF semble la même que certains restaurants où les employés conseillent des plats jamais goûtés par eux..
je ne comprends pas que Ducasse soit cantonné au salon P, pourquoi celui ne prend pas la relève du nullisime Guy Martin pour le service traiteur en cabine ? Ducasse s'occupait déjà d'ailleurs de la cuisine sur Concorde.
J'attends avec IMPATIENCE le compte -rendu du premier forumeur qui visitera ce salon.
la suite du message a AEROGUSZ : je trouve bizarre que le CIE ne vous associe aux produits AF ( visites d'avion avec essayage des fauteuils, visite des salons etc...) cela me semblerait une évidence même pour des employés en relations avec le clientéle que de connaître le produit de a à Z . C'est ainsi que souvent il y a un fossé entre les pnc et les employés au sol qui ne sont jamais mis en contact mais qui ont tant à se dire...IL y a un an AF tahiti avait organisé une rencontre entre PNC et tous les agents au sol pour favoriser les échanges. la politique d'AF semble la même que certains restaurants où les employés conseillent des plats jamais goûtés par eux..
Bonjour,
nous y sommes associés dans la mesure du possible : nous connaissons les différents fauteuils, les aménagements cabine, les prestations servies à bord. Nous avons aussi un programme de synergie qui nous permet de mieux nous connaitre (population PN/PS) et d'échanger sur nos métiers. J'ai ainsi pu suivre une rotation avec un copi (CDG-STR-CDG-BLQ découcher à BLQ, BLQ-CDG-MAN-CDG.... le tout en cockpit, j'étais sur les rotules, chapeau les gars) et une CC sur LC (CDG-NYC-CDG). De leur côté, ils ont passé une journée avec moi à CDG. Dans le cas spécifique du salon La Première, des visites ont lieu tant que ce salon n'est pas ouvert. Après, terminé, et c'est tout à fait normal : en tant que client, vous n'apprécieriez guère de voir débarquer des groupes d'agents en vadrouille. Le chantier étant loin d'être terminé quand je l'ai visité, je me contenterai de 2 commentaires : d'une part, l'entrée de ce salon est superbe, tons rouge et beige de rigueur. D'autre part, le circuit du client Première en correspondance a été revu, avec contrôle DPAF et inspection filtrage dédiés en un point unique. Des CNT auparavant impossibles vont devenir réalisables sans stress. Sur ce, je vais à la mine, bonne journée :-)
nous y sommes associés dans la mesure du possible : nous connaissons les différents fauteuils, les aménagements cabine, les prestations servies à bord. Nous avons aussi un programme de synergie qui nous permet de mieux nous connaitre (population PN/PS) et d'échanger sur nos métiers. J'ai ainsi pu suivre une rotation avec un copi (CDG-STR-CDG-BLQ découcher à BLQ, BLQ-CDG-MAN-CDG.... le tout en cockpit, j'étais sur les rotules, chapeau les gars) et une CC sur LC (CDG-NYC-CDG). De leur côté, ils ont passé une journée avec moi à CDG. Dans le cas spécifique du salon La Première, des visites ont lieu tant que ce salon n'est pas ouvert. Après, terminé, et c'est tout à fait normal : en tant que client, vous n'apprécieriez guère de voir débarquer des groupes d'agents en vadrouille. Le chantier étant loin d'être terminé quand je l'ai visité, je me contenterai de 2 commentaires : d'une part, l'entrée de ce salon est superbe, tons rouge et beige de rigueur. D'autre part, le circuit du client Première en correspondance a été revu, avec contrôle DPAF et inspection filtrage dédiés en un point unique. Des CNT auparavant impossibles vont devenir réalisables sans stress. Sur ce, je vais à la mine, bonne journée :-)
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J'effectue régulièrement des voyages depuis plus de vingt ans
maís c'est la première fois qu'un compagnies me traite si mal que Air France.
Deux voyages, deux fois des problèmes. Le dernier:
Voyage de Séoul à Rennes. Dernière partie de París CDG à Rennes par Air France.
J'arrive à Paris et je me rends directement chez Air France pour obtenir la carte d'embarquement jusqu'à Rennes. On n'y assure que mon bagage suit jusqu'à Rennes.
Arrivé à Rennes, pas de bagage, comme c'est le cas de 5 personnes.
Le bureau d'Air France est fermé et le oersonnel de l'aéroport m'assure qu''il y a rarement quelqu'un.
Avec l'aide du personnel de l'aéroport, je fais une réclamation par internet et Mon bagage est quadi directement localisé, en conséquence je l'aurai le lendemain.
4 jours plus tard, le bagage est toujours au même endroitvà CDG, rien ne bouge.
Le problème est qu'Air France m'a pas de service clientèle. Ce qu'ils appellent service clientes, c'est un service qui répond après une heure et qui vous répète ce qu''il y a sur le FORMULAIRE informatique. Aucune coordination, aucune moyen de faire bouger les choses, je suppose que Air France préfère me payer l'indemnisation après 21 jours que se bouger le cul.
J'ai déjà eu des bagages égarés dans d'autres voyages maís c'est la première fois que je vous un tel je-m'en-foutisme foutisme et manque de professionalisme..
maís c'est la première fois qu'un compagnies me traite si mal que Air France.
Deux voyages, deux fois des problèmes. Le dernier:
Voyage de Séoul à Rennes. Dernière partie de París CDG à Rennes par Air France.
J'arrive à Paris et je me rends directement chez Air France pour obtenir la carte d'embarquement jusqu'à Rennes. On n'y assure que mon bagage suit jusqu'à Rennes.
Arrivé à Rennes, pas de bagage, comme c'est le cas de 5 personnes.
Le bureau d'Air France est fermé et le oersonnel de l'aéroport m'assure qu''il y a rarement quelqu'un.
Avec l'aide du personnel de l'aéroport, je fais une réclamation par internet et Mon bagage est quadi directement localisé, en conséquence je l'aurai le lendemain.
4 jours plus tard, le bagage est toujours au même endroitvà CDG, rien ne bouge.
Le problème est qu'Air France m'a pas de service clientèle. Ce qu'ils appellent service clientes, c'est un service qui répond après une heure et qui vous répète ce qu''il y a sur le FORMULAIRE informatique. Aucune coordination, aucune moyen de faire bouger les choses, je suppose que Air France préfère me payer l'indemnisation après 21 jours que se bouger le cul.
J'ai déjà eu des bagages égarés dans d'autres voyages maís c'est la première fois que je vous un tel je-m'en-foutisme foutisme et manque de professionalisme..
Hi there,
We had planned a trip to Sicily in August, and due to the volcanic eruption of Mount Etna, my flight was canceled. The airline is refunding the outbound flight, but none of the non-refundable expenses: accommodation booked through Booking, rental car, and the return flight aren’t covered. My SUPER Gold card doesn’t work in this specific case! :( If anyone has been in this situation, could you let me know if you were able to get any recourse and, if so, how?
Thanks in advance
Hello,
Back in February, I booked a flight with Air France-KLM from Lyon to San Diego with a layover in Amsterdam (flights operated by KLM). The flight is scheduled for late August. My Lyon→Amsterdam flight was canceled by KLM in June, and a replacement flight the evening before was booked for me. So, I’ll end up spending the night at Amsterdam Airport to catch my flight to San Diego the next morning.
Since the cancellation happened more than 14 days before departure, I know I’m not entitled to financial compensation (EU Regulation 261/2004). But am I entitled to reimbursement for a hotel night in Amsterdam?
Back in February, I booked a flight with Air France-KLM from Lyon to San Diego with a layover in Amsterdam (flights operated by KLM). The flight is scheduled for late August. My Lyon→Amsterdam flight was canceled by KLM in June, and a replacement flight the evening before was booked for me. So, I’ll end up spending the night at Amsterdam Airport to catch my flight to San Diego the next morning.
Since the cancellation happened more than 14 days before departure, I know I’m not entitled to financial compensation (EU Regulation 261/2004). But am I entitled to reimbursement for a hotel night in Amsterdam?
Hi,
Air Cairo offers good prices on domestic flights and schedules that work for us, but is this airline reliable?
Thanks in advance for your feedback.
Hi,
I booked an Etihad ticket on their website for Dusseldorf-Abu Dhabi. In the first name field, I entered all my first names (something I never do and I regret it, but the site was confusing). Everything is spelled correctly, but the problem is that I just received my new passport and only my first two first names and the first letter of the third appear—there’s no trace of the last one.
I called Etihad, and of course, they tried to charge me $100 USD to remove that last first name. But I’m hesitant because usually, I only put my first first name and not the others, and I’ve never had an issue... So I’m wondering if having that extra first name, which isn’t on my passport, could get me denied at check-in. Thanks for your feedback!
I called Etihad, and of course, they tried to charge me $100 USD to remove that last first name. But I’m hesitant because usually, I only put my first first name and not the others, and I’ve never had an issue... So I’m wondering if having that extra first name, which isn’t on my passport, could get me denied at check-in. Thanks for your feedback!
Hi everyone,
Next January, I’m heading to India.
My outbound flight is with Emirates from Paris to Dubai, then another Emirates flight from Dubai to Calcutta.
Could anyone tell me how the connection works? I’ve heard there’s a dedicated Emirates zone, but how does it actually work in practice—I’ve got a 2-hour layover.
Thanks so much!
Take care.
Hi there,
I’d like to fly to Malta from Lyon. I’ve read a lot of negative reviews about KM MALTA, especially regarding baggage fees at the airport. Of course, I don’t want to book through third parties (like SkyScanner, Opodo…). AIR FRANCE offers tickets to MALTA in partnership, if I understood correctly. On AIR FRANCE, the tickets include everything (checked baggage, cabin bag, small personal item, seat), whereas with KM MALTA, everything is extra and the final price is almost double! In this case, is AIR FRANCE considered the same as sites like Opodo or others? Given the price difference, I’m hesitant… Have any of you booked with AIR FRANCE for this destination? How did it go? Thanks, HERVE
I’d like to fly to Malta from Lyon. I’ve read a lot of negative reviews about KM MALTA, especially regarding baggage fees at the airport. Of course, I don’t want to book through third parties (like SkyScanner, Opodo…). AIR FRANCE offers tickets to MALTA in partnership, if I understood correctly. On AIR FRANCE, the tickets include everything (checked baggage, cabin bag, small personal item, seat), whereas with KM MALTA, everything is extra and the final price is almost double! In this case, is AIR FRANCE considered the same as sites like Opodo or others? Given the price difference, I’m hesitant… Have any of you booked with AIR FRANCE for this destination? How did it go? Thanks, HERVE
Hi everyone, I’ve unfortunately only just noticed that I booked two flight tickets, but I made a mistake on the second first name. Basically, my computer auto-filled and typed my first name twice, so both tickets are in my first name. Only the last names—mine and my friend’s—are correct.
TAP Portugal refuses to make the change because they consider it a change of passenger, even though it’s clearly a typo (plus, my last name isn’t common). I’m leaving in 5 days, and buying a new ticket would cost 3 times the original price. Has anyone been in this situation before? I’d like to try negotiating at the airport, but it’s a gamble… Thanks in advance for any advice!
TAP Portugal refuses to make the change because they consider it a change of passenger, even though it’s clearly a typo (plus, my last name isn’t common). I’m leaving in 5 days, and buying a new ticket would cost 3 times the original price. Has anyone been in this situation before? I’d like to try negotiating at the airport, but it’s a gamble… Thanks in advance for any advice!
Hello,
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
Best regards,
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
Best regards,
Hi there,
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia. Sincerely, Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding. Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage... Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia. Sincerely, Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding. Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage... Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
Hi,
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies. Have a great day.
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies. Have a great day.
Hi there,
I traveled in June 2025 with Nouvelair Destinations to Hammamet.
I had one checked bag and one carry-on sized 40x24x30, which I usually take on low-cost flights, and I didn’t have any issues. But I just read on a website that Nouvel Air only accepts carry-ons of 40x20x15. I’m flying back to Djerba in June—what do you think? Especially since that size is impossible to find??????? Thanks
Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight.
I booked my ticket.
I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?).
Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket?
Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.
Thanks in advance!
Thanks in advance!
Hi there,
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)
Thanks for your feedback.
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)
Thanks for your feedback.
Hi,
A pretty serious issue has come up in the past few weeks for traveling to Tanzania.
What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!
Loïc
A pretty serious issue has come up in the past few weeks for traveling to Tanzania.
What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!
Loïc
Hi,
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
...
Doha Airport on October 21, 2025:

...
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
...
Doha Airport on October 21, 2025:

...
Hello, some (potentially) good news for Brazil lovers—GOL airline is launching a route to Europe from Rio, starting in September for Lisbon, then Paris at a later date that hasn’t been announced yet.
They’ll be using their new A330-900 neo.
No prices have been announced so far, but hopefully we’ll find direct flights from GIG at a more interesting fare than AF or Latam…
Hello,
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
Hello,
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG. Which airlines would you recommend for round-trip flights, with or without a layover? We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker). We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA. For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai. Should we book very far in advance, or is a few months before departure enough (4/6 months)? We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG. Which airlines would you recommend for round-trip flights, with or without a layover? We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker). We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA. For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai. Should we book very far in advance, or is a few months before departure enough (4/6 months)? We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
Hi,
It's all in the title—this means nothing's getting through, so no more oil.
In Europe, kerosene reserves are still good, but by the end of April, flights will have to be reduced.
European airports fear running out of kerosene if the Strait of Hormuz isn’t reopened within three weeks
Bluff or not? Stay tuned....
Bluff or not? Stay tuned....
Hi everyone,
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
Hi there!
Has anyone taken the direct flight from CDG to Las Vegas with Air France?
Looking forward to your feedback!
Hey everyone,
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one). The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much! I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one). The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much! I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
Hi there,
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
Hi there,
I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all.
Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not?
Thanks, and feel free to ask if you need any tips about the country!
My wife bought a flight ticket (Lucky Air) under her Thai maiden name and was issued a Chinese visa on her new Thai passport but with her French married name (due to administrative requirements). She was denied boarding by the airline in Bangkok for the flight to Kunming—resulting in the loss of our round-trip flight tickets, including mine since we were traveling together—despite presenting both passports at the airline counter at the same time.
Hi there.
I’m planning a trip to Chile, and the fares from the Colombian airline Avianca are really appealing.
Way cheaper than Air France, for example.
That said, the reviews I’ve seen online aren’t great.
What do you think of this airline?
Have any of you taken long-haul flights with Avianca?
Thanks in advance for your replies.
Eric
Hi there,
This might be a silly question, but I’m traveling to Japan from CDG and returning via Osaka with EVA Air, and I have a pretty bulky aluminum knee brace. It’s this model: https://enovis-medtech.eu/fr_FR/OA-FullForce-74358.html
Has anyone had any experience with airport security checks or flying with one of these?
Thanks in advance! Best regards,
This might be a silly question, but I’m traveling to Japan from CDG and returning via Osaka with EVA Air, and I have a pretty bulky aluminum knee brace. It’s this model: https://enovis-medtech.eu/fr_FR/OA-FullForce-74358.html
Has anyone had any experience with airport security checks or flying with one of these?
Thanks in advance! Best regards,
Hi there,
I can't seem to find flights between the Cape Verde islands on the airline's website. No matter the date or route, I always get the same response: "no flights on this date." See the photo. Would anyone have an explanation? Surely not all flights are fully booked in July?
Best, Thierry
I can't seem to find flights between the Cape Verde islands on the airline's website. No matter the date or route, I always get the same response: "no flights on this date." See the photo. Would anyone have an explanation? Surely not all flights are fully booked in July?
Best, Thierry
Hi there,
I have a question...
Has anyone managed to get a refund from Oman Air?
After a delayed flight, we missed our connecting flight to get home!! At midnight, the flight attendant booked us on a flight to Nice via Munich, even though we were in Munich and wanted to get back to Nice... Too tired from the trip, we didn’t notice the mistake!! The next day, of course, the booking wasn’t valid!! We had to pay again for the flight back to Nice... I’m really struggling!! I think they’re giving me the runaround!! I’ve sent several emails, tried Messenger and WhatsApp, but the only responses I get are: "We need to investigate!! We’ll get back to you in 15 days!!" It’s been over a month!!
I just sent a registered letter (LRAR) to their office at Paris Charles de Gaulle, which is still open!!
Do you have any other suggestions for me?
Thanks in advance for your help! Virginie
After a delayed flight, we missed our connecting flight to get home!! At midnight, the flight attendant booked us on a flight to Nice via Munich, even though we were in Munich and wanted to get back to Nice... Too tired from the trip, we didn’t notice the mistake!! The next day, of course, the booking wasn’t valid!! We had to pay again for the flight back to Nice... I’m really struggling!! I think they’re giving me the runaround!! I’ve sent several emails, tried Messenger and WhatsApp, but the only responses I get are: "We need to investigate!! We’ll get back to you in 15 days!!" It’s been over a month!!
I just sent a registered letter (LRAR) to their office at Paris Charles de Gaulle, which is still open!!
Do you have any other suggestions for me?
Thanks in advance for your help! Virginie