Merci pour vos réponses yolande
Vol AirAsia pour Phnom Penh: carte d'embarquement
by Jym85
This discussion is in French, the community’s main language.
Original post
Bonjour,
j'ai eu tors mais maintenant je ne peux plus revenir en arriere, j'ai fait 2 resas par Expedia pour Phnom Penh,
après m'avoir dis que le sbagages n'etaient pas inclus dans le prix, on m'annonce maintenant que certaines
compagnies low cost font payer les cartes d'embarquement ....
Qui a eu se probleme ? nous partons de Bangkok a Phnom Penh par Air Asia ?
et qui peux me dire le prix d'une valise de 15kgs en soute ?
Merci pour vos réponses yolande
Merci pour vos réponses yolande
@+ , Marco .
On aura jamais assez de temps pour tout ce qu'on veut découvrir et comprendre dans nos voyages qu'on se le dise , Amis voyageurs .
Comme tu as payer avec ta carte de crédit tu te présentes avec ton passeport et ta carte de crédit ( et éventuellement avec une photo copie de ta réservation ) et c'est bon rien a payer pour la carte d'embarquement .
@+ , Marco .
On aura jamais assez de temps pour tout ce qu'on veut découvrir et comprendre dans nos voyages qu'on se le dise , Amis voyageurs .
j'ai pris air asia encore dernierement, rien a payer pour la carte d'embarquement.
j'ai juste présenter mon passeport et l'imprimé de ma réservation comme d'habitude.
j'ai juste présenter mon passeport et l'imprimé de ma réservation comme d'habitude.
Bonjour,
Je viens d'essayer de faire une "simulation" de réservation sur expédia afin de me rendre compte du "processus" de réservation dont vous avez été confrontée.
Je constate que:
1. Expedia ne mentionne pas clairement lors du processus que les bagages ne sont pas inclus dans le prix, il le dit certes concernant les "low cost" qu'il faut voir directement avec la compagnie aérienne...Or vous n'êtes pas sensée savoir que Air Asia est une compagnie "low cost"... Je trouve le procédé de vente de ce voyagiste minable, rien que pour faire du fric et ne propose pas les alternatives que pourrait s'attendre un client (mis à part leur assurance voyage).
2. Avant de finaliser la vente, il ne fait pas mention, comme je l'ai dit précédemment du nombre et poids de bagages que vous pouvez emmener avec vous ainsi que la mention des fameux 210 bahts à payer pour la carte d'embarquement.
3. de plus pour le payement, ils mentionnent "Selon votre moyen de paiement, cette compagnie peut facturer un supplément unique et non remboursable pour les frais de carte de paiement."
En conclusion, ce voyagiste, qui à mon sens n'en est pas un, se sucre au passage pour un "service" qui n'en est pas un (vu que de toute façon il vous invite à consulter le site de la compagnie aérienne pour les "détails" comme par exemple la franchise bagages); dans ces cas là, il aurait fallu traiter directement avec Air Asia et je pense que cela vous était facturé moins cher...Mais bon...vous ne pouviez pas savoir...🤪
Malheureusement, je ne peux pas infirmer ou confirmer que vous devriez payer vos 210 baht à air asia pour la carte d'embarquement, par contre ce que je peux vous confirmer, c'est ce qu'ont dit les autres intervenants, à savoir qu'en règle générale, vous vous présentez avec votre numéro de réservation air asia au comptoir d'enregistrement des bagages ou bien présentez un "itinéraire" mentionnant ce numéro et vous ne payez pas votre "carte d'embarquement".
Ce que je vous suggère maintenant afin d'optimiser votre voyage: c'est 1. de vous inscrire sur le site d'air asia >>>cliquez ici>>> 2. de reprendre votre réservation (no. attribué par Air asia sur votre itinéraire électronique) 3. de voir si vous pouvez y rajouter vos bagages 4. de voir s'ils vous confirment l'émolument de 210 baht qu'ils vont prélever selon expédia.
Voilà, nous attendons avec impatience votre compte rendu et des éventuelles complications que vous rencontrerez lors de cette procédure.
cordialement.
Je viens d'essayer de faire une "simulation" de réservation sur expédia afin de me rendre compte du "processus" de réservation dont vous avez été confrontée.
Je constate que:
1. Expedia ne mentionne pas clairement lors du processus que les bagages ne sont pas inclus dans le prix, il le dit certes concernant les "low cost" qu'il faut voir directement avec la compagnie aérienne...Or vous n'êtes pas sensée savoir que Air Asia est une compagnie "low cost"... Je trouve le procédé de vente de ce voyagiste minable, rien que pour faire du fric et ne propose pas les alternatives que pourrait s'attendre un client (mis à part leur assurance voyage).
2. Avant de finaliser la vente, il ne fait pas mention, comme je l'ai dit précédemment du nombre et poids de bagages que vous pouvez emmener avec vous ainsi que la mention des fameux 210 bahts à payer pour la carte d'embarquement.
3. de plus pour le payement, ils mentionnent "Selon votre moyen de paiement, cette compagnie peut facturer un supplément unique et non remboursable pour les frais de carte de paiement."
En conclusion, ce voyagiste, qui à mon sens n'en est pas un, se sucre au passage pour un "service" qui n'en est pas un (vu que de toute façon il vous invite à consulter le site de la compagnie aérienne pour les "détails" comme par exemple la franchise bagages); dans ces cas là, il aurait fallu traiter directement avec Air Asia et je pense que cela vous était facturé moins cher...Mais bon...vous ne pouviez pas savoir...🤪
Malheureusement, je ne peux pas infirmer ou confirmer que vous devriez payer vos 210 baht à air asia pour la carte d'embarquement, par contre ce que je peux vous confirmer, c'est ce qu'ont dit les autres intervenants, à savoir qu'en règle générale, vous vous présentez avec votre numéro de réservation air asia au comptoir d'enregistrement des bagages ou bien présentez un "itinéraire" mentionnant ce numéro et vous ne payez pas votre "carte d'embarquement".
Ce que je vous suggère maintenant afin d'optimiser votre voyage: c'est 1. de vous inscrire sur le site d'air asia >>>cliquez ici>>> 2. de reprendre votre réservation (no. attribué par Air asia sur votre itinéraire électronique) 3. de voir si vous pouvez y rajouter vos bagages 4. de voir s'ils vous confirment l'émolument de 210 baht qu'ils vont prélever selon expédia.
Voilà, nous attendons avec impatience votre compte rendu et des éventuelles complications que vous rencontrerez lors de cette procédure.
cordialement.
Bonsoir
je vous remercie pour votre compréhension, je suis allez sur le site que vous m'avez dis, mais je me suis degonflée lorsqu'il me demande mo numero de passeport.
Comme j'arrive le 1er a Bangkok, et que nous prenons l'avion le 4 pour Phnom Penh, avec mon mari nous irons directement a l'aeroport pour voir si l'on peut enregistrer les bagages . Je pense que l'on peut le faire le 1er pour le 4 ? enfin autrement, il nous faudra payer, de toute façon , il est sure que plus jamais je ne passerai par Expédia, pour la carte d'embarquement, c'est moi qui leur ai demandé de me confirmer si je devais payer la carte d'embarquement et il m'on adressé un mail me disant que nous paierons 210 baths chacun.
Par contre en frais de dossier ils nous on pris 32 euros au total + 4,34 euros parceque je payais en carte bleue.
Je vous remercie de votre gentillesse,
cordialement yolande
je vous remercie pour votre compréhension, je suis allez sur le site que vous m'avez dis, mais je me suis degonflée lorsqu'il me demande mo numero de passeport.
Comme j'arrive le 1er a Bangkok, et que nous prenons l'avion le 4 pour Phnom Penh, avec mon mari nous irons directement a l'aeroport pour voir si l'on peut enregistrer les bagages . Je pense que l'on peut le faire le 1er pour le 4 ? enfin autrement, il nous faudra payer, de toute façon , il est sure que plus jamais je ne passerai par Expédia, pour la carte d'embarquement, c'est moi qui leur ai demandé de me confirmer si je devais payer la carte d'embarquement et il m'on adressé un mail me disant que nous paierons 210 baths chacun.
Par contre en frais de dossier ils nous on pris 32 euros au total + 4,34 euros parceque je payais en carte bleue.
Je vous remercie de votre gentillesse,
cordialement yolande
Sachez que si par hasard vous entendez qu'on vous fait payer les toilettes sur une compagnie low cost, c'est que c'est un blague...
Pour l'instant.
Pour l'instant.
Puisque vous êtes inscrits sur le site Air Asia, connectez-vous et regardez la rubrique "manage my booking".
Devrait apparaitre votre vol avec ce fameux numéro.
là c'est étonnant. je ne pense pas qu'il soit trop tot. pour mon dernier vol (seoul-tokyo) en février 2013 j'ai pu tout faire en novembre et modifier sans probleme.
j'ai fait comme toi auparavant ou presque. réservation (directement sur air asia) du vol sans inscription au préalable sur leur site.
je me suis inscris par la suite sur air asia et j'ai pu rappatrier ma reservation pour le rattacher sans souci a mon compte pourtant créé après.
j'ai fait comme toi auparavant ou presque. réservation (directement sur air asia) du vol sans inscription au préalable sur leur site.
je me suis inscris par la suite sur air asia et j'ai pu rappatrier ma reservation pour le rattacher sans souci a mon compte pourtant créé après.
Je viens d'essayer, mais rien ne s'inscrit c'est peut etre trop tot car c'est pour Novembre.
J'ai un n° de réservation Expedia t un n+ de confirmation Air Asia, j'ai essayé avec les deux
Normalement, si c'est une réservation confirmée, vous avez un numéro de "booking", pas une référence Expedia mais LA référence Air Asia avec toutes les infos qui vont bien : date, heure de vol, lieu de départ, prix, et tous autres détails. Dans l'onglet "Manage my booking", cette ligne DOIT apparaitre, et cela, dès que vous avez été enregistré et votre paiement confirmé. Le jour même ou au pire le lendemain. Et ensuite vous pouvez entrer votre numéro, visualiser et même y faire des modifs. Si ce n'est pas ce qui se passe, c'est qu'il y a un léger problème. Maintenant, il est possible que tout ce que je vous dis soit faux car vous vous êtes inscrit sur le site d'Air Asia APRES avoir réglé la question avec Expedia, et que dans ce cas là, peut-être que Air Asia (le site) ne reprend pas les infos. Mais dans tous les cas, si vous avez votre fameux "numéro de booking", vous avez votre vol. Et pour les bagages, ben soyez fataliste, que faire d'autre ?
Normalement, si c'est une réservation confirmée, vous avez un numéro de "booking", pas une référence Expedia mais LA référence Air Asia avec toutes les infos qui vont bien : date, heure de vol, lieu de départ, prix, et tous autres détails. Dans l'onglet "Manage my booking", cette ligne DOIT apparaitre, et cela, dès que vous avez été enregistré et votre paiement confirmé. Le jour même ou au pire le lendemain. Et ensuite vous pouvez entrer votre numéro, visualiser et même y faire des modifs. Si ce n'est pas ce qui se passe, c'est qu'il y a un léger problème. Maintenant, il est possible que tout ce que je vous dis soit faux car vous vous êtes inscrit sur le site d'Air Asia APRES avoir réglé la question avec Expedia, et que dans ce cas là, peut-être que Air Asia (le site) ne reprend pas les infos. Mais dans tous les cas, si vous avez votre fameux "numéro de booking", vous avez votre vol. Et pour les bagages, ben soyez fataliste, que faire d'autre ?
re
oui j'ai reglé mes réservations et meme cela a été debité de mon compte, je vais aller voir a nouveau sur Manage my booking, mais de toute facon je reste très philosophe sur cette affaire je pars de BKK , le vol est inscrit l'heure de depart et l'heure d'arrivée aussi.
Si cela ne fonctionne pas j'irai sur Air asia.com ou je verrai sur place en esperant que tout soit bien réglé....
Meci
yolande
bonjour,
je vais bien sur Manage my booking ? c'est ce que j'ai fait, et je met mon numero de resa expedia ou mon number booking Air Asia ? merci yolande
Quand vous êtes sur "manage my booking", vous entrez votre numéro de résa Air Asia avec votre nom. Vous pouvez y modifier le nombre de bagages et même imprimer votre carte d'embarquement ( je l'ai fait la semaine dernière).
je vais bien sur Manage my booking ? c'est ce que j'ai fait, et je met mon numero de resa expedia ou mon number booking Air Asia ? merci yolande
Quand vous êtes sur "manage my booking", vous entrez votre numéro de résa Air Asia avec votre nom. Vous pouvez y modifier le nombre de bagages et même imprimer votre carte d'embarquement ( je l'ai fait la semaine dernière).
bonjour
Oui jesuis allez sur Manage my booking, lorsque je met mon numero " number booking" cela me dis : NO BOOKING FOUND et si je vais dans View other booking, on me donne bien ma confirmation de voyage du 4/11 avec Air asia mais pas de carte d'emb arquement, et cela me dis en dessus de nos resas : CURREBT BOOKING WHEN NOT LOGGED-IN Je ne sais quoi faire merci yolande
Oui jesuis allez sur Manage my booking, lorsque je met mon numero " number booking" cela me dis : NO BOOKING FOUND et si je vais dans View other booking, on me donne bien ma confirmation de voyage du 4/11 avec Air asia mais pas de carte d'emb arquement, et cela me dis en dessus de nos resas : CURREBT BOOKING WHEN NOT LOGGED-IN Je ne sais quoi faire merci yolande
CURRENT BOOKING WHEN NOT LOGGED-IN
Ce qui doit vouloir dire, comme je l'imaginais, que c'est une résa (booking) faite AVANT d'avoir été membre du site de Air Asia ("réservation faite hors connexion"). "Manage my booking" s'occupe des résas faite par le site, alors que "View other bookings" s'occupe des résas faites autrement, donc par Expedia dans votre cas. Donc les infos du booking ne sont pas gérées pareil. Ce qui ne semble pas être trop grave puisque votre résa apparait bien.
Ce qui doit vouloir dire, comme je l'imaginais, que c'est une résa (booking) faite AVANT d'avoir été membre du site de Air Asia ("réservation faite hors connexion"). "Manage my booking" s'occupe des résas faite par le site, alors que "View other bookings" s'occupe des résas faites autrement, donc par Expedia dans votre cas. Donc les infos du booking ne sont pas gérées pareil. Ce qui ne semble pas être trop grave puisque votre résa apparait bien.
bonjour,
dans manage my booking
il faut mettre son adresse mail + un mot de passe ( apres inscription sur air asia )
ensuite il faut rentrer le booking number ( trouvé sur le voucher ou
le travel itinerary Air Asia 6 lettres et / ou chiffres )
cordialement, je l'ais fait hier
je préfère jouer au Mikado avec des spaghettis crus !!!
re
oui je vous comprend mais cela ne marche pas, je m'excuse de vus deranger toutes et tous et vous remerciementspour votre soutiens, je verrai sur place , par contre j'ai recu ma confirmation Air Asia mais lorsque je vais sur Manage My booking cela ne fonctionne pas , enfin
merci a vous
cordialement
yolande
merci beaucoup pour votre soutien
C'est normal, on peut comprendre l'angoisse, dans certains cas. 😉
C'est normal, on peut comprendre l'angoisse, dans certains cas. 😉
re
Oui cartaines personnes, mais pas toutes malheureusement, il y en a qui se foute de toi parceque tu es passé par une agence. Enfin c'est fini maintenant j'ai compris, de toute facon j'espere que tout va bien se passer je verrai cela et je ne manquerai pas de laisser un commentaie a mon retour pour dire ce qu'il s'est passé, j'espere vous donner que de bonnes nouvelles. cordialement yolande
Oui cartaines personnes, mais pas toutes malheureusement, il y en a qui se foute de toi parceque tu es passé par une agence. Enfin c'est fini maintenant j'ai compris, de toute facon j'espere que tout va bien se passer je verrai cela et je ne manquerai pas de laisser un commentaie a mon retour pour dire ce qu'il s'est passé, j'espere vous donner que de bonnes nouvelles. cordialement yolande
aucun soucis
j'ai jamais eu de carte d'embarquement avant le vol.
je montrai juste l'imprimé de réservation air asia
j'ai jamais eu de carte d'embarquement avant le vol.
je montrai juste l'imprimé de réservation air asia
j'ai jamais eu de carte d'embarquement avant le vol.
je montrai juste l'imprimé de réservation air asia
Bien sur aussi simple que cela . 😉 Avec le passeport et au cas ou la carte de crédit et pas de soucis . .
je montrai juste l'imprimé de réservation air asia
Bien sur aussi simple que cela . 😉 Avec le passeport et au cas ou la carte de crédit et pas de soucis . .
@+ , Marco .
On aura jamais assez de temps pour tout ce qu'on veut découvrir et comprendre dans nos voyages qu'on se le dise , Amis voyageurs .
lol évidemment
je parlais juste de l'aspect carte embarquement
je parlais juste de l'aspect carte embarquement
lol évidemment
je parlais juste de l'aspect carte embarquement
Bien sur , perso j'ai jamais eu de soucis . 😉
je parlais juste de l'aspect carte embarquement
Bien sur , perso j'ai jamais eu de soucis . 😉
@+ , Marco .
On aura jamais assez de temps pour tout ce qu'on veut découvrir et comprendre dans nos voyages qu'on se le dise , Amis voyageurs .
re
je suis peu etre nulle, mais je ne trouve rien d'inscrit sur les cartes d'embarquement, vous seriez tres gentil de me le dire, donc par contre j'ai vu qu'une valise de 15kgs coutait 370 Baths.
Je vous emercie par avance
yo
au pire si tu n'arrive pas a booker ta valise avant le vol, au comptoir ils te le feront pour 1110 baths d'apres leur site
au pire si tu n'arrive pas a booker ta valise avant le vol, au comptoir ils te le feront pour 1110 baths d'apres leur site
au pire si tu n'arrive pas a booker ta valise avant le vol, au comptoir ils te le feront pour 1100 baths d'apres leur site
Ben non , quand ils vont voir le passeport français ce sera pas 1100 bahts mais 1100 € ils faut qu'ils gagnent leur croûte quand même . 😏😏
Ben non , quand ils vont voir le passeport français ce sera pas 1100 bahts mais 1100 € ils faut qu'ils gagnent leur croûte quand même . 😏😏
@+ , Marco .
On aura jamais assez de temps pour tout ce qu'on veut découvrir et comprendre dans nos voyages qu'on se le dise , Amis voyageurs .
arrete tu vas la faire flipper 😐
arrete tu vas la faire flipper 😐
Pour si peu . 😏😏 bien sur je plaisante . 😛
Pour si peu . 😏😏 bien sur je plaisante . 😛
@+ , Marco .
On aura jamais assez de temps pour tout ce qu'on veut découvrir et comprendre dans nos voyages qu'on se le dise , Amis voyageurs .
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TAP Portugal refuses to make the change because they consider it a change of passenger, even though it’s clearly a typo (plus, my last name isn’t common). I’m leaving in 5 days, and buying a new ticket would cost 3 times the original price. Has anyone been in this situation before? I’d like to try negotiating at the airport, but it’s a gamble… Thanks in advance for any advice!
Hello,
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
Best regards,
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
Best regards,
Hi there,
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia. Sincerely, Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding. Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage... Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia. Sincerely, Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding. Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage... Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
Hi,
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies. Have a great day.
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies. Have a great day.
Hi there,
I traveled in June 2025 with Nouvelair Destinations to Hammamet.
I had one checked bag and one carry-on sized 40x24x30, which I usually take on low-cost flights, and I didn’t have any issues. But I just read on a website that Nouvel Air only accepts carry-ons of 40x20x15. I’m flying back to Djerba in June—what do you think? Especially since that size is impossible to find??????? Thanks
Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight.
I booked my ticket.
I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?).
Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket?
Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.
Thanks in advance!
Thanks in advance!
Hi there,
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)
Thanks for your feedback.
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)
Thanks for your feedback.
Hi,
A pretty serious issue has come up in the past few weeks for traveling to Tanzania.
What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!
Loïc
A pretty serious issue has come up in the past few weeks for traveling to Tanzania.
What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!
Loïc
Hi,
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
...
Doha Airport on October 21, 2025:

...
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
...
Doha Airport on October 21, 2025:

...
Hello, some (potentially) good news for Brazil lovers—GOL airline is launching a route to Europe from Rio, starting in September for Lisbon, then Paris at a later date that hasn’t been announced yet.
They’ll be using their new A330-900 neo.
No prices have been announced so far, but hopefully we’ll find direct flights from GIG at a more interesting fare than AF or Latam…
Hello,
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
Hello,
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG. Which airlines would you recommend for round-trip flights, with or without a layover? We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker). We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA. For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai. Should we book very far in advance, or is a few months before departure enough (4/6 months)? We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG. Which airlines would you recommend for round-trip flights, with or without a layover? We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker). We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA. For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai. Should we book very far in advance, or is a few months before departure enough (4/6 months)? We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
Hi,
It's all in the title—this means nothing's getting through, so no more oil.
In Europe, kerosene reserves are still good, but by the end of April, flights will have to be reduced.
European airports fear running out of kerosene if the Strait of Hormuz isn’t reopened within three weeks
Bluff or not? Stay tuned....
Bluff or not? Stay tuned....
Hi everyone,
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
Hi there!
Has anyone taken the direct flight from CDG to Las Vegas with Air France?
Looking forward to your feedback!
Hey everyone,
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one). The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much! I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one). The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much! I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
Hi there,
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
Hi there,
I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all.
Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not?
Thanks, and feel free to ask if you need any tips about the country!
My wife bought a flight ticket (Lucky Air) under her Thai maiden name and was issued a Chinese visa on her new Thai passport but with her French married name (due to administrative requirements). She was denied boarding by the airline in Bangkok for the flight to Kunming—resulting in the loss of our round-trip flight tickets, including mine since we were traveling together—despite presenting both passports at the airline counter at the same time.
Hi there.
I’m planning a trip to Chile, and the fares from the Colombian airline Avianca are really appealing.
Way cheaper than Air France, for example.
That said, the reviews I’ve seen online aren’t great.
What do you think of this airline?
Have any of you taken long-haul flights with Avianca?
Thanks in advance for your replies.
Eric
Hi there,
This might be a silly question, but I’m traveling to Japan from CDG and returning via Osaka with EVA Air, and I have a pretty bulky aluminum knee brace. It’s this model: https://enovis-medtech.eu/fr_FR/OA-FullForce-74358.html
Has anyone had any experience with airport security checks or flying with one of these?
Thanks in advance! Best regards,
This might be a silly question, but I’m traveling to Japan from CDG and returning via Osaka with EVA Air, and I have a pretty bulky aluminum knee brace. It’s this model: https://enovis-medtech.eu/fr_FR/OA-FullForce-74358.html
Has anyone had any experience with airport security checks or flying with one of these?
Thanks in advance! Best regards,





