Je tiens à prévenir ceux qui veulent booker un ticket d'avion sur le site Brussels Airlines.
Depuis plusieurs mois, je fais une simulation pour trouver les meilleurs vols (départ dans les trois mois), et à chaque manipulation j'ai mon panier qui affiche un prix, bien mentionné toutes taxes etc INCLUS, et à chaque click sur la page suivante pour confirmer, il y a un extra de 50%!!!
J'ai bien entendu appelé le helpdesk qui:
- est un numéro surtaxé (suis à l'étranger)
- vous met en attente pendant 16 minutes!
- parle à peine français (un comble)
- brille d'incompétence dans sa réponse : qqu a pris les places avant vous et le prix n'est plus valable.
Ces commentaires et cette pratique sont purement illégaux, le prix affiché étant le seul valable.
Deplus, j'ai fais au moins 70 recherches, ce qui voudrait que je n'ai pas de chance, 70x juste avant moi un bill a pris les mêmes vols pour la même destination aux même dates; stupéfiant!
Toute requête par mail abouti à un non sens, genre: réessayer, essayer ce site ci, ... toujours le même résultat.
D'ailleurs, je vais signaler cet abus au ministère de l'économie.
Compagnie à éviter à tout prix. Service nul, également à bord.
Le site de Brussels Airlines est en-dessous de tout, je l'ai déjà remarqué. Pas pratique, pas fiable, pas convivial.
Très difficile par exemple de trouver un vol correspondant aux offres promotionnelles figurant sur le site lui-même.
Comme site d'une compagnie aérienne, c'est le plus déplaisant que je connaisse. Je n'y vais pratiquement plus.
Ces commentaires et cette pratique sont purement illégaux, le prix affiché étant le seul valable...
Oui des que tu as validé ta requete, juste avant le paiement ! avant cette opération non comme on te l'a répondu a juste titre les places sont offertes en temps réel !
... apres attention multiplier les requetes identiques fait parfois evoluer le prix, certains systemes de resas assimilent ça a une forte demande !
Je pense que vous n'avez pas lu tout mon commentaire:
Oui des que tu as validé ta requete, juste avant le paiement ! avant cette opération non comme on te l'a répondu a juste titre les places sont offertes en temps réel !
inexact, car il est explicitement indiqué sous le "bon" prix: all fares are included all taxes and fees --> donc il ne peut y avoir surcharge inexpliquée cela dit sur la page suivante; et le "bon" montant" est stipulé dans le panier.
ceci dit, j'ai booké via la concurrence, ce que je veux mettre enévidence, ce n'est pas seulement cette pratique illégale, mais également les explications stupides de Brussels airlines
... apres attention multiplier les requetes identiques fait parfois evoluer le prix, certains systemes de resas assimilent ça a une forte demande !
J'ai fais ces requêtes sur une période de 3 mois, d'adresses IP différentes, donc l'explication est pipo.
Et comme la stipulé à juste titre l'intervenant précédent, impossible de trouver les promos annoncées, j'ai même été abonné à leur mail list, et JAMAIS je n'ai trouvé les promos annoncées!
il y a deux jours, une personne du marketing répond à mon post ici un message en anglais (ben oui, flamandisastion de l'ex Sabena oblige), maintenant que je lui ai répondu que tout ce qu'elle me demande à été fait en son temps auprès de son employeur, elle efface son commentaire.
De peur qu'ils ne doivent avouer leur incompétence?
C'est ce que j'en tire comme conclusion et me réconforte dans mon message: soyez attentif quand vous allez sur leur site.
D'ailleurs je transmettrai une copie de tout celà à Test Achats et au ministère économique compétent, c'est trop nul comme réaction.
PS: je viens de refaire une seule fois le test sur leur site (pour éviter de lire: tu fais trop de recherches, ça fait monter le prix, qqun a booké juste avant toi):
C'EST TOUJOURS PAREIL, la corbeille augmente d'une page à l'autree de 50% SANS EXPLICATION et alors que le prix était affiché TOUT COMPRIS!!!
I think you are jumping to conclusions here.
I have not deleted my comment and am still very open to answer to your questions. Why else would e have answered you in the first place? I don't know swhat has happened to the post, but I will post it again here below.
Can you please provide the details I had requested so I can investigate further?
Can you please provide us with the following information:
- the date when you were trying to book.
- the travel dates you were looking up
- the number of passengers (+ if any children or infants, please indicate those too)
- the destination
- do you by any chance have a screenshot?
- do you have the issue today?
why using a french speaking forum to contact me in english?
why not giving me a possibility to contact you on a non surtaxed way or more important less public way?
ALL answers about the problem have:
a) already been given by phone to your (not so comptetent) collegues in brussels (surtaxed)
b) already been in a detailed manner mentionned in my first comment (in french of course)
c) proposition has been made to your helpdesk to send printscreens, but reaction was below zero!
so please, if you realy want me to be on a brussels airlines plane ever again sent me a working non surtaxed contact adress, and I will share in detailed manner how your helpdesk is working and how your webside is selling upcharges with no description, by this appearing on an alledged illegual way!
Thank you for understanding that I already lost alot of time (and money) on your website, on the phone with your so called helpdesk (I live abroad, other numbers from brussels airlines did not work, or contact personsn did not want to help). And that, in order to pay some relaxing vacation to my family I booked flights at competition (with an abviously much higher standard of service).
by this, last year I allready had to pay my flight double because Brussels airlines had no understanding for my booking date errors, and did NOTHING to come in my direction. (same below zero helpdesk service, the manager didn't speak neigher french nor dutch and call was surtaxed! nice)
so you easily understand that:
a)I'm really dissapointed by your company and the repeatedly lack of understatding and service
b) I'm not really ready to give personal information on this channel
c) that in this case YOU are the requesting party
so I hope your company will accordingly reward MY efforts.
For your information, I also speak dutch if needed.
Bon, voici mes informations complémentaires, commentaires VECUS et donc objectifs:
La personne "Kim-machin" n'a jamais donné suite constructive à mes coms --> pour moi c'est un aveu d'incompétence
Brussels Airlines semble "liquider" du personnel en masse, dixit les quotidiens belges qui mentionnent les craintes des syndicats.
J'ai pris un vol sur TAP: 5 étoiles, personnel aimable à outrance, et de plus, très jolies dames, bonne collation et boisson gratuite. Ma fille à reçu d'emblée un kit de dessin!
Vol de retour en ""shared flightnumber"" (malheureusement avec SN Brussels Airlines): il n'y a pas photo:
- personnel froid
- pour le même prix: PAS DE COLLATION NI DE BOISSON, tout est au mêmeprix que le promène-couillon ryanair.
- cerise sur le gateau: la poussette de notre fille a été endommagée: j'ai essayé de le signaler à l'arrivée: premier commentaire: il faut écrire --> facile, si tu sais (par après, personne ne te le dira) que tu n'as que 7 jours pour le signaler mais que personne ne te le signale!
Sur mon insistance (j'avais comme vous pouvez le comprendre et lire une dent justifiée contre cette "con-pagnie") j'ai trouvé une personne compétente dans cette société qui a bien voulu prendre note de ma plainte. Ceci dit, à nouveau, je n'avais que 7 jours pour signaler leur accident à une lugubre adresse, je verrai bien s'ils me répondent également dans les 7 jours! Et j'ai perdu une heure de mes vacances à l'aéroport. MERCI BRUSSELS AIRLINES!
Je vous tiendrai au courant du résultat constaté de leur manque de service, mais cette société est vraiment en dessous de tout!
Bonsoir.
Si vous parlez aux agents de SN comme vous écrivez, il se peut qu'on ne mette pas tout en oeuvre pour vous satisfaire, non ?
Vous avez eu une mauvaise expérience, ce n'est pas pour autant une mauvaise compagnie. Elle a même, sur l'Afrique et je pense les USA, et je peux comparer faisant un vol par mois...un excellent service ! l'Europe est plus faible c'est vrai... mais vraiment comparable à AF, KL ou LH...😏
j'ai simplement mis en évidence le fait que leur site est mensonger.
un prix "all taxes and fees included", vous qui partez 1x par mois aux US devriez comprendre, ne peut en aucun cas être augmenté la page suivante (et sans aucune explication).
Le reste de mon expérience, encore une fois une comparaison directe vol TAP allé, SN retour la semaine dernière, il n'y a pas photo, c'est le jour et la nuit.
A chacun son expérience, la mienne est, de manière répétitive, très mauvaise avec SN, et libre à moi de partager ces FAITS.
Bon, voici mes informations complémentaires, commentaires VECUS et donc objectifs:
La personne "Kim-machin" n'a jamais donné suite constructive à mes coms --> pour moi c'est un aveu d'incompétence
Brussels Airlines semble "liquider" du personnel en masse, dixit les quotidiens belges qui mentionnent les craintes des syndicats.
J'ai pris un vol sur TAP: 5 étoiles, personnel aimable à outrance, et de plus, très jolies dames, bonne collation et boisson gratuite. Ma fille à reçu d'emblée un kit de dessin!
Vol de retour en ""shared flightnumber"" (malheureusement avec SN Brussels Airlines): il n'y a pas photo:
- personnel froid
- pour le même prix: PAS DE COLLATION NI DE BOISSON, tout est au mêmeprix que le promène-couillon ryanair.
- cerise sur le gateau: la poussette de notre fille a été endommagée: j'ai essayé de le signaler à l'arrivée: premier commentaire: il faut écrire --> facile, si tu sais (par après, personne ne te le dira) que tu n'as que 7 jours pour le signaler mais que personne ne te le signale!
Sur mon insistance (j'avais comme vous pouvez le comprendre et lire une dent justifiée contre cette "con-pagnie") j'ai trouvé une personne compétente dans cette société qui a bien voulu prendre note de ma plainte. Ceci dit, à nouveau, je n'avais que 7 jours pour signaler leur accident à une lugubre adresse, je verrai bien s'ils me répondent également dans les 7 jours! Et j'ai perdu une heure de mes vacances à l'aéroport. MERCI BRUSSELS AIRLINES!
Je vous tiendrai au courant du résultat constaté de leur manque de service, mais cette société est vraiment en dessous de tout!
Bonjour,
Je prends Brussels Airlines depuis quelques années maintenant 3 à 4 vols par an vers Milan et je n'ai rencontré le moindre soucis avec cette compagnie.
Je l'ai jamais prise en long-courrier car là, je donne ma préférence à Swiss ou à British Airways (en fonction des prix affichés).
Bien je pense qu'il est utile de rappeler certains points :
Sur les vols en Europe :
En classe B.Light, aucun repas (snack) ni boissons ne sont distribuées gratuitement. Si vous avez un petit creux bien là faut acheter à bord.
Ce point est marqué clairement, noir sur blanc, sur le site web de Brussels Airlines.
Sauf si vous voyagez en classe B.Flex ou en Business là c'est un autre niveau de service.
Pour la poussette cassée, vous pouvez aussi contacter la société de Handling gérant le traitement de bagages. Pour Brussels Airlines je pense que c'est Flightcare à Bruxelles.
Merci de votre commentaire mais vous n'apportez rien aux lecteurs, puisque vous n'avez apparemment pas lu le début du post, et donc il n'est pas utile de "rappeler" quoi que ce soit:
1) RELISEZ: je n'ai pas commandé de vol SN, vu la problématique d'affichage de prix en début de post, donc le fait que je me retrouver sur un vol SN car "shared flight code" n'est pas spécialement mon choix, mais une contrainte de timing.
A l'aller, avec la TAP j'ai eu un service 5 étoiles, avec snack et boisson, et le vol aller était moins cher! (merci de prendre la peine de TOUT lire avant de poluer)
2)en bookant le vol, je n'ai aucun contrat direct avec quelle que soit le prestataire à quel que soit l'aéroport (droit commercial), mais bien avec la ligne avec laquelle je vole, donc SN est bien responsable des dégats occasionnés. A eux de se retourner contre leur soutraitants!
Bonjour...c'est pas grave...il y a des moments où il ne sert à rien de répondre. Ca relève de l'irrationnel et cela donne une légère idée de ce que certains, au téléphone, au check-in, à bord...doivent parfois endurer sans doute en souriant !
Si vous n'aimez pas ce topic, passer votre chemin, on ne vous a rien demandé.
Je partage des faits réels, comme c'est l’essence de tout forum, une expérience qui est mienne et qui est dans ce cas très décevante.
Je ne démoli rien mais je préviens les consommateurs potentiels.
A chacun de faire son choix.
Que du contraire si vous savez lire, vous auriez constaté que j'ai ouvert le discours avec cette personne de SN qui elle, n'a vraiment rien apporté de constructif.
Vous faites parties de ceux qui postent du grand n'importe quoi pour vous inventer une vie sociale, et vous pensez que seule votre expérience, seul votre avis a de la valeur. très triste.
Comme vous le voyez, il reste encore quelques Belges, généralement des nostalgiques de Sabena (si, si, ça existe !) pour qui Brussels Airlines reste la "compagnie nationale" (sic), et qui ne supportent pas la moindre critique à son encontre.
Il semble aussi qu'ils soient aidés par des gens de Brussels Airlines chargés de prendre sa défense et de faire sa réclame sur les forums tels que celui-ci. Il faut reconnaître que ça fonctionne pas mal, nettement mieux que le service à la clientèle ou que le website, par exemple.
et puis, quand SN sera repris par une grande compétente
Heureusement, ce serait plutôt une reprise allemande que franco-néérlandaise (où on trouve des experts en sites web buggés, service minimalisé souligné par un marketing hautain, service pare-chocs inefficace juste bon à donner des miles, etc.) En fait, tout est question de positionnement. Dans une approche française comme on l'aime sur ce forum (cf. les posts plus haut), même si tout le monde râle, on considère que de toute façon la compagnie ne fera jamais mieux, et que râler trop est excessif puisque c'est rentrer dans un cercle vicieux, plus on râle, moins les employés, qui ne travaillent que si on leur parle gentillement et pardonne leurs incompétences, vont en effet chercher à vous satisfaire. Il y a d'autres approches, où le client qui affiche son insatisfaction est considéré comme une source de revenu : quand il râle, il exprime ce qui lui tient à coeur, ce pourquoi il choisira un vendeur - une compagnie - plutôt qu'un autre, ce qui le fidélisera ou ce qu'il sera prêt à payer plus cher. A mon avis, seules les sociétés qui ont compris qu'on attend un marketing d'individualistes et plus du marketing de masse (soyez des clients beni oui oui ou partez) ont de l'avenir. Nos compagnies occidentales traitent les réclamations comme des fardeaux, pas comme des opportunités.
Excusez-moi mais en quelle langue rédigez-vous ? Pour info, je ne travaille pas à SN mais je vole avec eux comme avec AF, KL et LH...je peux comparer...et c'est comparable ! Bonne soirée !
Hi everyone,
I’m heading to Madagascar in early October to cycle from Tana to Diego along the east coast.
I really want to visit the Masoala Peninsula and its primary forest. If anyone’s interested, I’m open to company.
Maybe see you soon!
Hi there,
I’m planning a winter trip across India. Departing in early December and returning to France in mid-April.
My main concern is finding an airline that offers this round-trip with the fewest hassles regarding cancellations or flight schedule changes. The unstable geopolitical situation in the Middle East isn’t making this search any easier—recent reviews online about airlines from Gulf states describe quite a few struggles over the past few months.
The direct Paris-Delhi round-trip flights offered by Air France or Air India are probably the safest options, but not the cheapest!
Given this uncertainty, I’m still holding off on finalizing my ticket purchase... Maybe some of you India lovers on VoyageForum have tips or experiences to share?
Thanks, and happy travels to all.
Hi everyone,
Next January, I’m heading to India.
My outbound flight is with Emirates from Paris to Dubai, then another Emirates flight from Dubai to Calcutta.
Could anyone tell me how the connection works? I’ve heard there’s a dedicated Emirates zone, but how does it actually work in practice—I’ve got a 2-hour layover.
Thanks so much!
Take care.
Hi,
I’m thinking of heading to Malaysia soon.
I’ve seen some great prices and direct flights from Paris with Malaysia Airlines.
Is it a reliable airline?
Thanks for your feedback!
Back in February, I booked a flight with Air France-KLM from Lyon to San Diego with a layover in Amsterdam (flights operated by KLM). The flight is scheduled for late August.
My Lyon→Amsterdam flight was canceled by KLM in June, and a replacement flight the evening before was booked for me. So, I’ll end up spending the night at Amsterdam Airport to catch my flight to San Diego the next morning.
Since the cancellation happened more than 14 days before departure, I know I’m not entitled to financial compensation (EU Regulation 261/2004). But am I entitled to reimbursement for a hotel night in Amsterdam?
Hi there,
We had planned a trip to Sicily in August, and due to the volcanic eruption of Mount Etna, my flight was canceled. The airline is refunding the outbound flight, but none of the non-refundable expenses: accommodation booked through Booking, rental car, and the return flight aren’t covered. My SUPER Gold card doesn’t work in this specific case! :( If anyone has been in this situation, could you let me know if you were able to get any recourse and, if so, how?
Thanks in advance
I’ve been traveling regularly for over twenty years,
but this is the first time an airline has treated me as poorly as Air France.
Two trips, two problems. The latest:
Trip from Seoul to Rennes. Last leg from Paris CDG to Rennes with Air France.
I arrive in Paris and go straight to Air France to get my boarding pass to Rennes. They assure me my baggage is continuing to Rennes.
Arriving in Rennes, no baggage—same as five other people.
The Air France office is closed, and the airport staff tell me there’s rarely anyone there.
With the help of the airport staff, I file a claim online, and my baggage is almost immediately located. As a result, I’m told I’ll have it the next day.
Four days later, the baggage is still in the same place at CDG—nothing’s moving.
The problem is Air France has no customer service. What they call customer service is a department that takes an hour to answer and just repeats what’s on the online form. No coordination, no way to get things moving. I guess Air France would rather pay the compensation after 21 days than actually do something.
I’ve had lost baggage on other trips, but this is the first time I’ve seen such indifference and lack of professionalism.
Hi,
Air Cairo offers good prices on domestic flights and schedules that work for us, but is this airline reliable?
Thanks in advance for your feedback.
Hi,
I booked an Etihad ticket on their website for Dusseldorf-Abu Dhabi. In the first name field, I entered all my first names (something I never do and I regret it, but the site was confusing). Everything is spelled correctly, but the problem is that I just received my new passport and only my first two first names and the first letter of the third appear—there’s no trace of the last one.
I called Etihad, and of course, they tried to charge me $100 USD to remove that last first name. But I’m hesitant because usually, I only put my first first name and not the others, and I’ve never had an issue... So I’m wondering if having that extra first name, which isn’t on my passport, could get me denied at check-in.
Thanks for your feedback!
I’d like to fly to Malta from Lyon.
I’ve read a lot of negative reviews about KM MALTA, especially regarding baggage fees at the airport.
Of course, I don’t want to book through third parties (like SkyScanner, Opodo…).
AIR FRANCE offers tickets to MALTA in partnership, if I understood correctly.
On AIR FRANCE, the tickets include everything (checked baggage, cabin bag, small personal item, seat), whereas with KM MALTA, everything is extra and the final price is almost double!
In this case, is AIR FRANCE considered the same as sites like Opodo or others?
Given the price difference, I’m hesitant…
Have any of you booked with AIR FRANCE for this destination? How did it go?
Thanks,
HERVE
Hi everyone, I’ve unfortunately only just noticed that I booked two flight tickets, but I made a mistake on the second first name. Basically, my computer auto-filled and typed my first name twice, so both tickets are in my first name. Only the last names—mine and my friend’s—are correct.
TAP Portugal refuses to make the change because they consider it a change of passenger, even though it’s clearly a typo (plus, my last name isn’t common).
I’m leaving in 5 days, and buying a new ticket would cost 3 times the original price. Has anyone been in this situation before? I’d like to try negotiating at the airport, but it’s a gamble… Thanks in advance for any advice!
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows:
- Families with children will no longer be forced to pay to sit together on planes;
- A flight will be considered canceled (not just delayed) if it departs more than one hour late;
- Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens);
- Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight;
- If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation;
- The airline must, without undue delay, inform passengers of the reason;
- In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/
Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed.
- Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps.
- Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation.
- If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/
- If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed.
- The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt.
- Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont.
- Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia.
Sincerely,
Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding.
Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage...
Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies.
Have a great day.
Hi there,
I traveled in June 2025 with Nouvelair Destinations to Hammamet.
I had one checked bag and one carry-on sized 40x24x30, which I usually take on low-cost flights, and I didn’t have any issues. But I just read on a website that Nouvel Air only accepts carry-ons of 40x20x15. I’m flying back to Djerba in June—what do you think? Especially since that size is impossible to find??????? Thanks
Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight.
I booked my ticket.
I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?).
Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket?
Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket.
On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata
On the flight ticket: SURNAME: Dupont, FIRST NAME: toto
I can't seem to reach anyone at Wizz Air to get an answer.
Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine.
I wanted to know if he can fly like this or if I need to change his ticket?
(It costs 140 €, I know I shouldn't have made a mistake🙁)
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania.
The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines.
So we can’t allow clients to fly with these carriers.
Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this.
Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops.
Do any of you have updates?
Thanks!
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
Hello, some (potentially) good news for Brazil lovers—GOL airline is launching a route to Europe from Rio, starting in September for Lisbon, then Paris at a later date that hasn’t been announced yet.
They’ll be using their new A330-900 neo.
No prices have been announced so far, but hopefully we’ll find direct flights from GIG at a more interesting fare than AF or Latam…
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG.
Which airlines would you recommend for round-trip flights, with or without a layover?
We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker).
We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA.
For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai.
Should we book very far in advance, or is a few months before departure enough (4/6 months)?
We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
Hi,
It's all in the title—this means nothing's getting through, so no more oil.
In Europe, kerosene reserves are still good, but by the end of April, flights will have to be reduced.
European airports fear running out of kerosene if the Strait of Hormuz isn’t reopened within three weeks
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one).
The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much!
I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul?
I can’t even log into the Air France website—it keeps glitching.
Hi there,
I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all.
Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not?
Thanks, and feel free to ask if you need any tips about the country!
My wife bought a flight ticket (Lucky Air) under her Thai maiden name and was issued a Chinese visa on her new Thai passport but with her French married name (due to administrative requirements). She was denied boarding by the airline in Bangkok for the flight to Kunming—resulting in the loss of our round-trip flight tickets, including mine since we were traveling together—despite presenting both passports at the airline counter at the same time.
Hi there.
I’m planning a trip to Chile, and the fares from the Colombian airline Avianca are really appealing.
Way cheaper than Air France, for example.
That said, the reviews I’ve seen online aren’t great.
What do you think of this airline?
Have any of you taken long-haul flights with Avianca?
Thanks in advance for your replies.
Eric