La Tribune (France), no. 4462
La Tribune du management, lundi 3 mai 2010, p. 34
Dossier
" Flying Blue ", cinq ans de performances
Flying Blue a été lancé en 2005 : c'était la première fois que deux compagnies aériennes " majors ", Air France et KLM, fusionnaient leur programme de fidélité. " Nous l'avions appelé le crazy project, se souvient Patrick Roux, directeur marketing de l'entreprise. Cela a pris dix-huit mois et nous étions très heureux d'être les premiers. L'objectif était de devenir le leader européen des programmes de fidélité de l'aérien. "
Les résultats sont au rendez-vous. Lors du lancement, le programme comptait 10 millions d'adhérents. " Nous fêterons les cinq ans en juin avec 18 millions de membres Flying Blue, note Patrick Roux. Le vrai succès est que seul un tiers des nouveaux membres provient de nos marchés nationaux (France et Pays-Bas), les deux tiers étant des clients internationaux. " Ces clients sont plus fidèles en tant que consommateurs. Ils sont plus actifs et ils consomment davantage que les clients des anciens programmes Fréquence Plus ou Flying Dutchman pour KLM.
Mais trouve-t-on toujours des places sur les avions d'Air France-KLM lorsqu'on utilise ses miles ? " On objecte parfois que l'on ne trouve jamais de place, que tout ceci est très théorique, mais les billets primes représentent 4 % des billets qui sont utilisés tous les jours sur Air France ou sur KLM, assure Patrick Roux. C'est l'équivalent de quarante A320 ou de treize A380 par jour. " La destination la plus plébiscitée en billet prime est New York, pour la destination internationale, mais, en volume, il s'agit de Toulouse. Les destinations les plus lointaines ne sont pas forcément les plus consommées.
Communauté affinitaire
Confronté à une telle croissance du programme, Air France-KLM a dû en maîtriser les coûts. Internet a notamment permis de donner accès en libre-service aux prises de prime et à la gestion de compte par les clients. " Ces 80 % de membres supplémentaires ont pratiquement été obtenus à coût constant ", confie Patrick Roux qui cherche en outre à développer des communautés. " Une partie des études quantitatives sur nos clients est maintenant réalisée par mail sur un panel de membres Flying Blue, remarque Patrick Roux. Cela permet de créer de la proximité, d'être très réactif dans nos études et de créer un premier niveau de fidélité. FB in touch est un premier essai de blog, de Web2.0, qui sera lancé en France dans les semaines qui viennent ; il permettra d'avoir aussi un panel de clients qui interagissent avec nous, mais de façon complètement ouverte en donnant leur avis sur Air France-KLM. " La communauté créée peut aussi être affinitaire (le golf) ou professionnelle. Par exemple, Flying Blue Petroleum met en contact les clients qui travaillent dans l'industrie pétrolière. Ce sont d'énormes flux de passagers, notamment sur les États-Unis et l'Afrique, avec des correspondances longues à Roissy. P. B. et F. S.
Encadré(s) :
Une fidélisation client qui rapporte
Air France-KLM distribue 500.000 questionnaires par an à bord de ses avions. Cela lui donne un baromètre de satisfaction pour développer de nouveaux modèles. " Quand nous lançons un nouveau produit, nous chiffrons son coût, nous estimons le gain de satisfaction et ce qu'il peut rapporter comme recettes supplémentaires ", confie Patrick Roux, directeur du marketing d'Air France-KLM. C'est ainsi que l'offre cinématographique à bord des avions est passée de 6 films à bord à 85 ou 100. " Nous pouvions estimer que cela nous rapporterait 20 millions d'euros supplémentaires par an, explique Patrick Roux. En réalité, cela nous a rapporté davantage. " Air France-KLM a donc réussi à monétiser la fidélisation. Avec les nouvelles technologies, il est possible d'aller plus loin : un client à qui il n'arrive rien est moins fidèle qu'un client à qui il est arrivé un petit problème mais à qui on a su apporter une solution... Une nouvelle frontière pour les logiciels de la relation client. P. B.
Quel plaisir de les écouter s'autocongratuler à propos de leur si merveilleux programme !! 😇
Tellement merveilleux que les seuls trajets que j'ai effectués avec AF depuis un an sont deux vols intérieurs et deux vols prime à destination des Etats-Unis...
Ces clients sont plus fidèles en tant que consommateurs. Ils sont plus actifs et ils consomment davantage que les clients des anciens programmes Fréquence Plus ou Flying Dutchman pour KLM.
Monsieur Roux, cette remarque manque du tact le plus élémentaire à l'égard de vos plus anciens clients.
Je ne sais pas où en serait Flying Blue aujourd'hui sans l'apport décisif du fichier de clients d'Air France Fréquence Plus.
A l'époque de Fréquence Plus, je gagnais plus de miles, je ne payais pas de surcharges de caburant insensées (qui rendent les billets primes en Europe plus chers que les billets payants) et je trouvais assez facilement de la disponibilité dans les 3 classes d'Air France à des tarifs en miles somme toute raisonnables. J'étais objectivement un client plus actif, qui n'hésitait pas à réserver 4 ou 5 allers-retours par an pour des week ends à Amsterdam, Berlin ou Milan, ou plus rarement New York, en sus de mes voyages professionnels, afin d'accéder au saint des saints, le cercle des Fréquence Plus Bleu ou Rouge. Tout ceci est terminé. Rien dans Flying Blue n'incite plus les clients d'Air France en voyages d'affaires à réserver aussi leurs voyages privés sur la compagnie.
Nous l'avions appelé le crazy project.
Une fois n'est pas coutume, cette fois-ci permettez moi de vous féliciter pour ce nom de baptême fort à propos.
Flying Blue Petroleum met en contact les clients qui travaillent dans l'industrie pétrolière.
Les techniciens et ingénieurs de l'industrie pétrolière n'ont heureusement pas attendu Flying Blue Petroleum (ou son prédécesseur, le Petroleum Club) pour se rencontrer dans les salons professionnels, dans les 2 hotels de Luanda, dans les salons des aéroports ou plus simplement... dans les avions.
Ces clients sont plus fidèles en tant que consommateurs. Ils sont plus actifs et ils consomment davantage que les clients des anciens programmes Fréquence Plus ou Flying Dutchman pour KLM.
Monsieur Roux, cette remarque manque du tact le plus élémentaire à l'égard de vos plus anciens clients.
Je ne sais pas où en serait Flying Blue aujourd'hui sans l'apport décisif du fichier de clients d'Air France Fréquence Plus.
A l'époque de Fréquence Plus, je gagnais plus de miles, je ne payais pas de surcharges de caburant insensées (qui rendent les billets primes en Europe plus chers que les billets payants) et je trouvais assez facilement de la disponibilité dans les 3 classes d'Air France à des tarifs en miles somme toute raisonnables. J'étais objectivement un client plus actif, qui n'hésitait pas à réserver 4 ou 5 allers-retours par an pour des week ends à Amsterdam, Berlin ou Milan, ou plus rarement New York, en sus de mes voyages professionnels, afin d'accéder au saint des saints, le cercle des Fréquence Plus Bleu ou Rouge.
Sans oublier les excellente offres Duo qui permettaient, par exemple, pour 100.000 miles, de faire à 2 un aller retour en Espace Première vers les Etats-Unis !
A l'époque de Fréquence Plus 3 voyages aller retour de Bruxelles vers sao Paulo suffisaient pour avoir la carte Fréquence Plus Rouge (équivalent de Gold).
N'importe quel tarif donnait 100 % de miles (environs 14000).
Actuellement pour avoir la carte Flying Blue Gold (40.000 miles) avec un billet qui donne 50% de miles il faut effectuer minimum 6 voyages de bXL vers Sao Paulo. Je crois que pour avoir 50% des miles il faut payer minimum 800€.
Si on veut voyager à prix raisonnable on ne reçoit que 25% des miles il faut donc 12 voyages aller-retour.
Aujourd'hui pour un vol en clasee éco de Bruxelles vers le Brésil durant le mois de juillet il faut payer 1.258,54€. Pour ce tarif Flying Blue ne donne même pas 50% des miles : 5326 miles.
Pardonnez moi , mais j'ai l'impression que certains messages ont disparu sans aucune autre forme de procès dans cette discussion - y a t-il une raison a cela ? Les personnes qui ont effectué cette censure pourraient t-elles en dire plus ? Merci d'avance .
Ainsi que les offres 2 billets en J pour le prix d'un quel que soit la classe de réservation pendant les vacances scolaire d'été. Ou un vol GVA-CDG en J plein tarif et le vol aller ou retour offert en Concorde. Je pense écrire un TR sur ce vol dans le forum dédié mais sans photo malheureusement.
Hi there,
I’m planning a winter trip across India. Departing in early December and returning to France in mid-April.
My main concern is finding an airline that offers this round-trip with the fewest hassles regarding cancellations or flight schedule changes. The unstable geopolitical situation in the Middle East isn’t making this search any easier—recent reviews online about airlines from Gulf states describe quite a few struggles over the past few months.
The direct Paris-Delhi round-trip flights offered by Air France or Air India are probably the safest options, but not the cheapest!
Given this uncertainty, I’m still holding off on finalizing my ticket purchase... Maybe some of you India lovers on VoyageForum have tips or experiences to share?
Thanks, and happy travels to all.
Hi everyone,
Next January, I’m heading to India.
My outbound flight is with Emirates from Paris to Dubai, then another Emirates flight from Dubai to Calcutta.
Could anyone tell me how the connection works? I’ve heard there’s a dedicated Emirates zone, but how does it actually work in practice—I’ve got a 2-hour layover.
Thanks so much!
Take care.
Hi,
I’m thinking of heading to Malaysia soon.
I’ve seen some great prices and direct flights from Paris with Malaysia Airlines.
Is it a reliable airline?
Thanks for your feedback!
Back in February, I booked a flight with Air France-KLM from Lyon to San Diego with a layover in Amsterdam (flights operated by KLM). The flight is scheduled for late August.
My Lyon→Amsterdam flight was canceled by KLM in June, and a replacement flight the evening before was booked for me. So, I’ll end up spending the night at Amsterdam Airport to catch my flight to San Diego the next morning.
Since the cancellation happened more than 14 days before departure, I know I’m not entitled to financial compensation (EU Regulation 261/2004). But am I entitled to reimbursement for a hotel night in Amsterdam?
Hi there,
We had planned a trip to Sicily in August, and due to the volcanic eruption of Mount Etna, my flight was canceled. The airline is refunding the outbound flight, but none of the non-refundable expenses: accommodation booked through Booking, rental car, and the return flight aren’t covered. My SUPER Gold card doesn’t work in this specific case! :( If anyone has been in this situation, could you let me know if you were able to get any recourse and, if so, how?
Thanks in advance
I’ve been traveling regularly for over twenty years,
but this is the first time an airline has treated me as poorly as Air France.
Two trips, two problems. The latest:
Trip from Seoul to Rennes. Last leg from Paris CDG to Rennes with Air France.
I arrive in Paris and go straight to Air France to get my boarding pass to Rennes. They assure me my baggage is continuing to Rennes.
Arriving in Rennes, no baggage—same as five other people.
The Air France office is closed, and the airport staff tell me there’s rarely anyone there.
With the help of the airport staff, I file a claim online, and my baggage is almost immediately located. As a result, I’m told I’ll have it the next day.
Four days later, the baggage is still in the same place at CDG—nothing’s moving.
The problem is Air France has no customer service. What they call customer service is a department that takes an hour to answer and just repeats what’s on the online form. No coordination, no way to get things moving. I guess Air France would rather pay the compensation after 21 days than actually do something.
I’ve had lost baggage on other trips, but this is the first time I’ve seen such indifference and lack of professionalism.
Hi,
Air Cairo offers good prices on domestic flights and schedules that work for us, but is this airline reliable?
Thanks in advance for your feedback.
Hi,
I booked an Etihad ticket on their website for Dusseldorf-Abu Dhabi. In the first name field, I entered all my first names (something I never do and I regret it, but the site was confusing). Everything is spelled correctly, but the problem is that I just received my new passport and only my first two first names and the first letter of the third appear—there’s no trace of the last one.
I called Etihad, and of course, they tried to charge me $100 USD to remove that last first name. But I’m hesitant because usually, I only put my first first name and not the others, and I’ve never had an issue... So I’m wondering if having that extra first name, which isn’t on my passport, could get me denied at check-in.
Thanks for your feedback!
I’d like to fly to Malta from Lyon.
I’ve read a lot of negative reviews about KM MALTA, especially regarding baggage fees at the airport.
Of course, I don’t want to book through third parties (like SkyScanner, Opodo…).
AIR FRANCE offers tickets to MALTA in partnership, if I understood correctly.
On AIR FRANCE, the tickets include everything (checked baggage, cabin bag, small personal item, seat), whereas with KM MALTA, everything is extra and the final price is almost double!
In this case, is AIR FRANCE considered the same as sites like Opodo or others?
Given the price difference, I’m hesitant…
Have any of you booked with AIR FRANCE for this destination? How did it go?
Thanks,
HERVE
Hi everyone, I’ve unfortunately only just noticed that I booked two flight tickets, but I made a mistake on the second first name. Basically, my computer auto-filled and typed my first name twice, so both tickets are in my first name. Only the last names—mine and my friend’s—are correct.
TAP Portugal refuses to make the change because they consider it a change of passenger, even though it’s clearly a typo (plus, my last name isn’t common).
I’m leaving in 5 days, and buying a new ticket would cost 3 times the original price. Has anyone been in this situation before? I’d like to try negotiating at the airport, but it’s a gamble… Thanks in advance for any advice!
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows:
- Families with children will no longer be forced to pay to sit together on planes;
- A flight will be considered canceled (not just delayed) if it departs more than one hour late;
- Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens);
- Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight;
- If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation;
- The airline must, without undue delay, inform passengers of the reason;
- In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/
Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed.
- Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps.
- Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation.
- If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/
- If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed.
- The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt.
- Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont.
- Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia.
Sincerely,
Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding.
Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage...
Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies.
Have a great day.
Hi there,
I traveled in June 2025 with Nouvelair Destinations to Hammamet.
I had one checked bag and one carry-on sized 40x24x30, which I usually take on low-cost flights, and I didn’t have any issues. But I just read on a website that Nouvel Air only accepts carry-ons of 40x20x15. I’m flying back to Djerba in June—what do you think? Especially since that size is impossible to find??????? Thanks
Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight.
I booked my ticket.
I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?).
Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket?
Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket.
On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata
On the flight ticket: SURNAME: Dupont, FIRST NAME: toto
I can't seem to reach anyone at Wizz Air to get an answer.
Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine.
I wanted to know if he can fly like this or if I need to change his ticket?
(It costs 140 €, I know I shouldn't have made a mistake🙁)
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania.
The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines.
So we can’t allow clients to fly with these carriers.
Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this.
Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops.
Do any of you have updates?
Thanks!
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
Hello, some (potentially) good news for Brazil lovers—GOL airline is launching a route to Europe from Rio, starting in September for Lisbon, then Paris at a later date that hasn’t been announced yet.
They’ll be using their new A330-900 neo.
No prices have been announced so far, but hopefully we’ll find direct flights from GIG at a more interesting fare than AF or Latam…
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG.
Which airlines would you recommend for round-trip flights, with or without a layover?
We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker).
We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA.
For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai.
Should we book very far in advance, or is a few months before departure enough (4/6 months)?
We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
Hi,
It's all in the title—this means nothing's getting through, so no more oil.
In Europe, kerosene reserves are still good, but by the end of April, flights will have to be reduced.
European airports fear running out of kerosene if the Strait of Hormuz isn’t reopened within three weeks
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one).
The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much!
I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul?
I can’t even log into the Air France website—it keeps glitching.
Hi there,
I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all.
Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not?
Thanks, and feel free to ask if you need any tips about the country!
My wife bought a flight ticket (Lucky Air) under her Thai maiden name and was issued a Chinese visa on her new Thai passport but with her French married name (due to administrative requirements). She was denied boarding by the airline in Bangkok for the flight to Kunming—resulting in the loss of our round-trip flight tickets, including mine since we were traveling together—despite presenting both passports at the airline counter at the same time.
Hi there.
I’m planning a trip to Chile, and the fares from the Colombian airline Avianca are really appealing.
Way cheaper than Air France, for example.
That said, the reviews I’ve seen online aren’t great.
What do you think of this airline?
Have any of you taken long-haul flights with Avianca?
Thanks in advance for your replies.
Eric
This might be a silly question, but I’m traveling to Japan from CDG and returning via Osaka with EVA Air, and I have a pretty bulky aluminum knee brace.
It’s this model:
https://enovis-medtech.eu/fr_FR/OA-FullForce-74358.html
Has anyone had any experience with airport security checks or flying with one of these?