😕 Le lundi 23 décembre, mon épouse devait prendre le vol de Lannion à Orly où nous devions nous retrouver pour prendre ensemble un vol vers Strasbourg afin de passer Noël en famille. Quelques heures avant le départ du vol de Lannion mon épouse est informée que celui-ci est annulé. On lui propose donc un vol à la même heure le lendemain soir qui la fera arriver à Strasbourg trop tard pour le réveillon du 24, d’autant plus qu’en raison de la persistance du mauvais temps, le vol n’est bien sûr pas garanti le lendemain.
Afin de ne pas passer le réveillons seule mon épouse décide de prendre le TGV via Rennes pour rejoindre Strasbourg pas trop tard le 24.
Nous repartons de Strasbourg le vendredi 27. A l’aéroport, nous apprenons que les billets retour de mon épouse Strasbourg Orly Lannion ont été annulés car elle n’a pas fait le voyage aller… non de son propre choix mais parce que le vol a été annulé par la compagnie !!! De plus, pourquoi présumer qu’elle ne fasse pas le retour alors que nous n’avons pas eu un tarif spécial pour l’aller – retour mais avons payé un montant correspondant à 2 fois 2 vols. La moindre des choses aurait été de vérifier avec nous avant d’annuler. Ils ont bien été capables de lui téléphoner pour l’informer de l’annulation du vol aller !
En ce qui concerne le vol annulé entre Lannion et Strasbourg on nous informe que nous ne pouvons espérer aucun remboursement avec le tarif basic, même si l’annulation n’est pas de notre fait.
Une fois de plus HOP met en avant le « cas de force majeure » : ce sont des récidivistes invétérés de cette excuse qui leur permet de ne rien rembourser ni verser aucune indemnité. Je prends régulièrement la ligne Orly Lannion, le nombre de vols annulés est impressionnant !
Quand le vol est annulé la compagnie économise tout les frais : carburant, droits aéroportuaires, taxes diverses, personnel. Comme elle ne rembourse rien, c’est tout bénef à condition d’invoquer la clause de « force majeure ».
Conclusion : STOP à cette arnaque, nous ne prendrons plus les vols aléatoires de HOP et voyagerons en TGV. Tout compte fait de porte à porte on ne met guerre plus de temps, on s’épargne de fastidieux contrôles de sécurité et en cas d’annulation nous sommes remboursés.
malheureusement, la règle est que si on ne fait pas le vol aller (ou un tronçon quelconque) les tronçons suivants sont annulés....il devrait toutefois y avoir moyen de se faire rembourser partiellement au cas présent (taxes?)
malheureusement, la règle est que si on ne fait pas le vol aller (ou un tronçon quelconque) les tronçons suivants sont annulés....il devrait toutefois y avoir moyen de se faire rembourser partiellement au cas présent (taxes?)
je ne partage pas ce avis dans ce cas précis tel que relaté ou c'est non pas le passager qui n'a pas pris son vol mais ma Cie qui a annulé le 1er vol
.. sinon dans le cas général du passager qui ne prend pas le 1er vol oui tes propos sont exacts
Je dois préciser que suite à l' annulation du vol du 23 HOP avait replacé mon épouse d'office sur le vol du 24 au soir, ceci sans nous demander notre avis ou accord. L'arrivée à Strasbourg saurait été trop tardive, le but du voyage étant de participer à un dîner de Noël et de plus incertaine car la possibilité d'annulation du vol du 24 n'étant pas écarté. Mon épouse courait donc le risque de passer son réveillon de Noël seule à Lannion où à Orly single vol vers Strasbourg était annulé la météo annonçant un déplacement de la tempête vers l'est. Nous n'avons pas voulu courrier ce risque et avons donc opté pour un TGV dans la journée du 24.
Certes mon épouse ne s'est pas présentée à l'embarquement du vol du 24 mais ce n' est pas ce que nous avions acheté. Nous avions acheté un vol le 23, si la compagnie n'était pas en mesure de l'exécuter, nous aurions au moins dû être remboursés comme n'importe quel commercant dans l'incapacité de livrer un bien ou un service payé doit le faire. De plus nous avons dû payer très cher le billet de TGV acheté en dernière minute.
Ce genre de règles appliquées sans discernement est inacceptable. Comme je l' ai écrit dans mon premier message j' en tire les conclusions pour l'avenir. J' évite déjà l' avion pour toutes les destinations à moins de 4 h de Paris, la j' ai fait une exeption , ce fut une erreur payée au prix fort.
Il y a des "trucs logiques" qui m'échappent...
Vous permettez que je vous pose des questions afin d'y voir plus clair?
Je dois préciser que suite à l' annulation du vol du 23 HOP avait replacé mon épouse d'office sur le vol du 24 au soir, ceci sans nous demander notre avis ou accord...Nous n'avons pas voulu courrier ce risque et avons donc opté pour un TGV dans la journée du 24.
Entre le moment où ils vous ont mis d'office sur le vol du 24 au soir et le moment que vous avez acheté votre billet TGV... Vous avez eu le call center de Hop? Qu'est-ce qu'ils vous ont dit?
Certes mon épouse ne s'est pas présentée à l'embarquement du vol du 24 mais ce n' est pas ce que nous avions acheté. Nous avions acheté un vol le 23, si la compagnie n'était pas en mesure de l'exécuter, nous aurions au moins dû être remboursés comme n'importe quel commercant dans l'incapacité de livrer un bien ou un service payé doit le faire. De plus nous avons dû payer très cher le billet de TGV acheté en dernière minute.
Voilà un autre "truc" qui m'échappe...
La compagnie aérienne se doit de vous transporter d'un point A à un point B...
En l'occurence dans votre cas elle diffère d'un jour votre départ... => elle assure le départ de votre femme au lendemain et vous pose la question si vous êtes d'accord du vol le lendemain ou si vous souhaitez le remboursement ou une autre solution... n'est-ce pas? ou ça ne s'est pas passé comme ça?
Ce genre de règles appliquées sans discernement est inacceptable. Comme je l' ai écrit dans mon premier message j' en tire les conclusions pour l'avenir. J' évite déjà l' avion pour toutes les destinations à moins de 4 h de Paris, la j' ai fait une exeption , ce fut une erreur payée au prix fort.
Comment pouvez-vous achetez, par votre propre chef, un billet de TGV?... Je veux dire par là, vous étiez dans votre bon droit... pourquoi vous n'avez pas annoncé cette solution à Hop afin qu'elle vous rembourse le "demi-aller" ?
je ne suis pas totalement en accord avec toi. la Cie a reporté le vol au lendemain et la passagère était inscrite sur ce vol et ne s'est pas présenté (à juste titre pour elle puisque elle était partie en TGV, mais pour l'application de cette règle du no-show....)
non présenté sur ce nouveau tronçon 1 = perte du tronçon 2
il aurait fallu négocier avec la cie avant...ce qui n'est pas toujours facile dans l'urgence.....
J'ai effectivement été contacté par le call center HOP. On m' a clairement dit qu'il n'y avait rien à négocier, mon épouse etait replacée sur le vol du 24 au soir, si nous refusions nous ne serions pas remboursés car c'était un cas de force majeure. J' en ai discuté avec mon épouse, nous avons pris la décision de lui prendre un billet de TGV, principalement en raison de l' incertitude du vol du 24 qui pouvait également être annulé à la dernière minute.
Je n' ai pas rappelé HOP puisqu'il était clair que nous ne serions pas remboursés de l'aller. La personne qui m'a appelé ne m' a pas dit que si nous n'utilisions pas l'aller, le retour serait annulé, "détail" qui avait son importance pourtant...
Que l' on ne nous rembourse pas en cas d'annulation par la compagnie je trouve ça abusif, la compagnie ayant économisé tous les frais relatifs au vol, en particulier le carburant. Mais qu'en plus on nous annule notre retour sans nous prévenir, c'est un comble.!
Je vais faire la demande de remboursement des taxes mais d' expérience je sais que pour obtenir quoi que ce soit du SAV de HOP demande beaucoup d'efforts et de temps, bien sûr rien n' est spontané.
Replacer sur un vol 24h apres, mm sur cas de force majeur de la Cie, ne peut pas être fait sans l'accord du passager qui est en droit d'annuler son billet et peut en demander le remboursement c'est la règlementation en vigueur
Ne pas se contenter des taxes mais de TOUT le prix du billet dans la demande de remboursement
J'ai eu une fois ce cas de report de 24h ce n'était pas AF ( mais une Cie alliance skyteam) et le mail de la Cie était clair il demandait mon accord et en cas de désaccord proposait un remboursement du billet !
L'attitude bureaucratique et anti commerciale de HOP est suicidaire.
Au fait, de quel HOP sagit-il (puisqu'ils ont été incapable de fusionner les trois filiales régionales d'AF, juste de changer le nom).
Dans quel monde vivent les dirigeants de ces sociétés? Il semble être plus important pour eux de faire respecter un règlement dont ils sont les rédacteurs que de rechercher la satisfaction du client pour le fidéliser.
Comment peuvent-ils espérer survivre avec une telle attitude?
J'ai effectivement été contacté par le call center HOP. On m' a clairement dit qu'il n'y avait rien à négocier, mon épouse etait replacée sur le vol du 24 au soir, si nous refusions nous ne serions pas remboursés car c'était un cas de force majeure. J' en ai discuté avec mon épouse, nous avons pris la décision de lui prendre un billet de TGV, principalement en raison de l' incertitude du vol du 24 qui pouvait également être annulé à la dernière minute.
Je n' ai pas rappelé HOP puisqu'il était clair que nous ne serions pas remboursés de l'aller. La personne qui m'a appelé ne m' a pas dit que si nous n'utilisions pas l'aller, le retour serait annulé, "détail" qui avait son importance pourtant...
Que l' on ne nous rembourse pas en cas d'annulation par la compagnie je trouve ça abusif, la compagnie ayant économisé tous les frais relatifs au vol, en particulier le carburant. Mais qu'en plus on nous annule notre retour sans nous prévenir, c'est un comble.!
Je vais faire la demande de remboursement des taxes mais d' expérience je sais que pour obtenir quoi que ce soit du SAV de HOP demande beaucoup d'efforts et de temps, bien sûr rien n' est spontané.
Bonjour,
Et merci pour votre réponse...
Je rejoins l'avis du membre Michelzen "Replacer sur un vol 24h apres, mm sur cas de force majeur de la Cie, ne peut pas être fait sans l'accord du passager qui est en droit d'annuler son billet et peut en demander le remboursement c'est la règlementation en vigueur"
et comme l'a dit le membre carnarvon "L'attitude bureaucratique et anti commerciale de HOP est suicidaire."
Je viens de vérifier la réglementation, l' individu du call center qui m'a appelé m' a honteusement menti en affirmant que nous n'avions pas le droit au remboursement du billet et devions accepter le vol du lendemain soir.
Je vais maintenant t devoir me battre pour obtenir le respect de mes droits. Il y a quelques mois j' ai déjà dû les assigner devant le Tribunal d'instance de Villejuif dont dépend HOP (siège à Rungis) malheureusement sans procédure ils font la sourde oreille. J' ai finalement obtenu une indemnisation pour une annulation de vol de dernière minute.
Les résultats du Groupe AF KLM sont desastreux, ceci explique peut-être cela :
Nous venons de recevoir un mail de HOP nous confirmant que contrairement à ce qui nous avait été dit au téléphone, nous serons remboursé. Le litige est donc clos.
Nous venons de recevoir un mail de HOP nous confirmant que contrairement à ce qui nous avait été dit au téléphone, nous serons remboursé. Le litige est donc clos.
Bonne nouvelle pour vous, mais quel amateurisme de leur part.😐
Nous venons de recevoir un mail de HOP nous confirmant que contrairement à ce qui nous avait été dit au téléphone, nous serons remboursé. Le litige est donc clos.
Bonne nouvelle pour vous, mais quel amateurisme de leur part.😐
Qu'il y est, au mieux amateurisme, au pire malhonnêteté de la personne au téléphone c'est un fait. Par contre le mail reçu par Wanderer tendrait à montrer qu'il y a aussi des personnes compétentes et honnêtes; après tout Wanderer s'attendait à devoir batailler des semaines, voir plus, en procédures.
Nous venons de recevoir un mail de HOP nous confirmant que contrairement à ce qui nous avait été dit au téléphone, nous serons remboursé. Le litige est donc clos.
(...) Par contre le mail reçu par Wanderer tendrait à montrer qu'il y a aussi des personnes compétentes et honnêtes; (...).
Heureusement; sinon, ils n’auraient plus un seul client.
Le problème HOP est complexe.
Il n'y a pas une HOP mais 3. La création de HOP n'a rien apporté au client (avant c'était simple : les vols étaient AF opéré par ...), maintenant il y a des vols HOP (enfin HOP 1, 2 ou 3) et des vols AF opérés par HOP 1, 2 ou 3.
Les personnels sont forcément déboussolés, vu que HOP a soit-disant été créée (en fait juste une marque de plus), pour contrer les low cost.
Mais est resté une compagnie traditionnelle.
Je maintiens que le qualificatif amateur est correct pour décrire pour la structure HOP.
Hi there,
I’m planning a winter trip across India. Departing in early December and returning to France in mid-April.
My main concern is finding an airline that offers this round-trip with the fewest hassles regarding cancellations or flight schedule changes. The unstable geopolitical situation in the Middle East isn’t making this search any easier—recent reviews online about airlines from Gulf states describe quite a few struggles over the past few months.
The direct Paris-Delhi round-trip flights offered by Air France or Air India are probably the safest options, but not the cheapest!
Given this uncertainty, I’m still holding off on finalizing my ticket purchase... Maybe some of you India lovers on VoyageForum have tips or experiences to share?
Thanks, and happy travels to all.
Hi everyone,
Next January, I’m heading to India.
My outbound flight is with Emirates from Paris to Dubai, then another Emirates flight from Dubai to Calcutta.
Could anyone tell me how the connection works? I’ve heard there’s a dedicated Emirates zone, but how does it actually work in practice—I’ve got a 2-hour layover.
Thanks so much!
Take care.
Hi,
I’m thinking of heading to Malaysia soon.
I’ve seen some great prices and direct flights from Paris with Malaysia Airlines.
Is it a reliable airline?
Thanks for your feedback!
Back in February, I booked a flight with Air France-KLM from Lyon to San Diego with a layover in Amsterdam (flights operated by KLM). The flight is scheduled for late August.
My Lyon→Amsterdam flight was canceled by KLM in June, and a replacement flight the evening before was booked for me. So, I’ll end up spending the night at Amsterdam Airport to catch my flight to San Diego the next morning.
Since the cancellation happened more than 14 days before departure, I know I’m not entitled to financial compensation (EU Regulation 261/2004). But am I entitled to reimbursement for a hotel night in Amsterdam?
Hi there,
We had planned a trip to Sicily in August, and due to the volcanic eruption of Mount Etna, my flight was canceled. The airline is refunding the outbound flight, but none of the non-refundable expenses: accommodation booked through Booking, rental car, and the return flight aren’t covered. My SUPER Gold card doesn’t work in this specific case! :( If anyone has been in this situation, could you let me know if you were able to get any recourse and, if so, how?
Thanks in advance
I’ve been traveling regularly for over twenty years,
but this is the first time an airline has treated me as poorly as Air France.
Two trips, two problems. The latest:
Trip from Seoul to Rennes. Last leg from Paris CDG to Rennes with Air France.
I arrive in Paris and go straight to Air France to get my boarding pass to Rennes. They assure me my baggage is continuing to Rennes.
Arriving in Rennes, no baggage—same as five other people.
The Air France office is closed, and the airport staff tell me there’s rarely anyone there.
With the help of the airport staff, I file a claim online, and my baggage is almost immediately located. As a result, I’m told I’ll have it the next day.
Four days later, the baggage is still in the same place at CDG—nothing’s moving.
The problem is Air France has no customer service. What they call customer service is a department that takes an hour to answer and just repeats what’s on the online form. No coordination, no way to get things moving. I guess Air France would rather pay the compensation after 21 days than actually do something.
I’ve had lost baggage on other trips, but this is the first time I’ve seen such indifference and lack of professionalism.
Hi,
Air Cairo offers good prices on domestic flights and schedules that work for us, but is this airline reliable?
Thanks in advance for your feedback.
Hi,
I booked an Etihad ticket on their website for Dusseldorf-Abu Dhabi. In the first name field, I entered all my first names (something I never do and I regret it, but the site was confusing). Everything is spelled correctly, but the problem is that I just received my new passport and only my first two first names and the first letter of the third appear—there’s no trace of the last one.
I called Etihad, and of course, they tried to charge me $100 USD to remove that last first name. But I’m hesitant because usually, I only put my first first name and not the others, and I’ve never had an issue... So I’m wondering if having that extra first name, which isn’t on my passport, could get me denied at check-in.
Thanks for your feedback!
I’d like to fly to Malta from Lyon.
I’ve read a lot of negative reviews about KM MALTA, especially regarding baggage fees at the airport.
Of course, I don’t want to book through third parties (like SkyScanner, Opodo…).
AIR FRANCE offers tickets to MALTA in partnership, if I understood correctly.
On AIR FRANCE, the tickets include everything (checked baggage, cabin bag, small personal item, seat), whereas with KM MALTA, everything is extra and the final price is almost double!
In this case, is AIR FRANCE considered the same as sites like Opodo or others?
Given the price difference, I’m hesitant…
Have any of you booked with AIR FRANCE for this destination? How did it go?
Thanks,
HERVE
Hi everyone, I’ve unfortunately only just noticed that I booked two flight tickets, but I made a mistake on the second first name. Basically, my computer auto-filled and typed my first name twice, so both tickets are in my first name. Only the last names—mine and my friend’s—are correct.
TAP Portugal refuses to make the change because they consider it a change of passenger, even though it’s clearly a typo (plus, my last name isn’t common).
I’m leaving in 5 days, and buying a new ticket would cost 3 times the original price. Has anyone been in this situation before? I’d like to try negotiating at the airport, but it’s a gamble… Thanks in advance for any advice!
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows:
- Families with children will no longer be forced to pay to sit together on planes;
- A flight will be considered canceled (not just delayed) if it departs more than one hour late;
- Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens);
- Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight;
- If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation;
- The airline must, without undue delay, inform passengers of the reason;
- In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/
Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed.
- Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps.
- Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation.
- If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/
- If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed.
- The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt.
- Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont.
- Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia.
Sincerely,
Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding.
Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage...
Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies.
Have a great day.
Hi there,
I traveled in June 2025 with Nouvelair Destinations to Hammamet.
I had one checked bag and one carry-on sized 40x24x30, which I usually take on low-cost flights, and I didn’t have any issues. But I just read on a website that Nouvel Air only accepts carry-ons of 40x20x15. I’m flying back to Djerba in June—what do you think? Especially since that size is impossible to find??????? Thanks
Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight.
I booked my ticket.
I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?).
Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket?
Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket.
On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata
On the flight ticket: SURNAME: Dupont, FIRST NAME: toto
I can't seem to reach anyone at Wizz Air to get an answer.
Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine.
I wanted to know if he can fly like this or if I need to change his ticket?
(It costs 140 €, I know I shouldn't have made a mistake🙁)
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania.
The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines.
So we can’t allow clients to fly with these carriers.
Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this.
Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops.
Do any of you have updates?
Thanks!
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
Hello, some (potentially) good news for Brazil lovers—GOL airline is launching a route to Europe from Rio, starting in September for Lisbon, then Paris at a later date that hasn’t been announced yet.
They’ll be using their new A330-900 neo.
No prices have been announced so far, but hopefully we’ll find direct flights from GIG at a more interesting fare than AF or Latam…
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG.
Which airlines would you recommend for round-trip flights, with or without a layover?
We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker).
We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA.
For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai.
Should we book very far in advance, or is a few months before departure enough (4/6 months)?
We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
Hi,
It's all in the title—this means nothing's getting through, so no more oil.
In Europe, kerosene reserves are still good, but by the end of April, flights will have to be reduced.
European airports fear running out of kerosene if the Strait of Hormuz isn’t reopened within three weeks
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one).
The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much!
I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul?
I can’t even log into the Air France website—it keeps glitching.
Hi there,
I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all.
Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not?
Thanks, and feel free to ask if you need any tips about the country!
My wife bought a flight ticket (Lucky Air) under her Thai maiden name and was issued a Chinese visa on her new Thai passport but with her French married name (due to administrative requirements). She was denied boarding by the airline in Bangkok for the flight to Kunming—resulting in the loss of our round-trip flight tickets, including mine since we were traveling together—despite presenting both passports at the airline counter at the same time.
Hi there.
I’m planning a trip to Chile, and the fares from the Colombian airline Avianca are really appealing.
Way cheaper than Air France, for example.
That said, the reviews I’ve seen online aren’t great.
What do you think of this airline?
Have any of you taken long-haul flights with Avianca?
Thanks in advance for your replies.
Eric
This might be a silly question, but I’m traveling to Japan from CDG and returning via Osaka with EVA Air, and I have a pretty bulky aluminum knee brace.
It’s this model:
https://enovis-medtech.eu/fr_FR/OA-FullForce-74358.html
Has anyone had any experience with airport security checks or flying with one of these?
