Easy Jet: changements d'horaires sans prévenir sur le vol Venise-Paris en avril 2010
by Retiaire
This discussion is in French, the community’s main language.
Original post
Bonjour,
j'avais réservé un vol Venise PARIS pour le mois d'avril 2010 ( retour d'une croisiere COSTA) aupres de la compagnie lowcost Easy jet. J'ai pris et payé les billets sur le net pour un vol decollage à 16h50. Et par hasard, en regardant sur un autre site je constate qu'il y a un vol easy jet à 15h40 le meme jour. Etonné que deux vols soient si proches, je consulte ma resa et constate un message laconique qui dit que mon vol est retardé ou annulé.
mA QUESTION : QUE DOIS JE FAIRE? y a pas de N° de tel
quelqu'un peut il me conseiller
Merci
Martine Patrice et Alexis
La modification se fait toute seule , tu nas rien à faire , tu decolleras juste une heure plus tot
WWW.GRANCANARIA.COM imaginez une ile !
ok😏, Merci pour l'info, mais ça arrive souvent qu easy jet annule sans prevenir?
Martine Patrice et Alexis
Ils n'ont rien annulé, ils ont juste décalé l'horaire du vol de quelques dizaines de minutes. Pour une annulation, tu auras reçu un mail plusieurs semaines à l'avance.
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Je dirais une fois sur 3 lorsque l'on reserve de nombreux mois à l'avance , oui .
WWW.GRANCANARIA.COM imaginez une ile !
Bon, ben 🤪 maintenant que je sais c'est plus un soucis, je vais vérifier régulierement
Martine Patrice et Alexis
Et cela n'arrive pas que sur des compagnies low cost.
Sur un vol Lufthansa/SAS, Stockholm Arlanda- Munich, j'ai reçu moins d'une semaine avant un mail m'indiquant que le vol était avancé de deux bonnes heures.
Comme il m'était impossible de prendre cet avion j'ai contacté SAS qui m'a modifié mon billet( pourtant non modifiable) afin que je prenne un vol un jour avant. Et tout cela gratuitement.
Sur un vol Lufthansa/SAS, Stockholm Arlanda- Munich, j'ai reçu moins d'une semaine avant un mail m'indiquant que le vol était avancé de deux bonnes heures.
Comme il m'était impossible de prendre cet avion j'ai contacté SAS qui m'a modifié mon billet( pourtant non modifiable) afin que je prenne un vol un jour avant. Et tout cela gratuitement.
I'm a New York lover
Je pense que ce changement d'horaire est dù au passage à l'heure légale qui aura lieu le 28 mars 2010, ce qui expliquerait simplement l'heure de différence
CG
Pourquoi ? J'ai du mal à voir le rapport, toute l'Europe changeant d'heure la même nuit...
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Pourquoi ? J'ai du mal à voir le rapport, toute l'Europe changeant d'heure la même nuit...
Nan pis même je vois pas le lien de cause à effet là? Le vol partirait en pleine nuit mais là c'est en plein après-midi.
Nan pis même je vois pas le lien de cause à effet là? Le vol partirait en pleine nuit mais là c'est en plein après-midi.
I'm a New York lover
Parce qu'au moment du changement d'heure les Cies d'avions changent leurs horaires, j'ai été hotesse de l'air de longues années et peux vous dire que les horaires changeaient 2 fois par ans au printemps et en automne au moment du passage à l'heure légale; et justement votre changement d'horaire est juste après le passage à l'heure légale
CG
ou bien c'est que vous aviez réservé en octobre avant le passage à l'heure d'hiver? et depuis les horaires ont changé...
CG
Parce qu'au moment du changement d'heure les Cies d'avions changent leurs horaires, j'ai été hotesse de l'air de longues années et peux vous dire que les horaires changeaient 2 fois par ans au printemps et en automne au moment du passage à l'heure légale; et justement votre changement d'horaire est juste après le passage à l'heure légale
CG
ils connaissent normalement l'heure lors de mise en vente, non!
donc le passage a l'heure d'été ou d'hiver n'a aucun effet. 😏
ils connaissent normalement l'heure lors de mise en vente, non!
donc le passage a l'heure d'été ou d'hiver n'a aucun effet. 😏
Pas tjs 6 mois à l'avance, la preuve est que les horaires ont été changés en ligne avant d'en avoir averti le pax; et comme maintenant il n'existe plus horaires papiers qui étaient valables 6 mois, du moins à Rome, les horaires changent sans qu'on s'en aperçoive, faut donc ètre vigilant qd on voyage et bien controller qq jours avant départ, entre autre pour imprimer sa feuille de check in, sinon pénalité avec les loz cost
CG
entre autre pour imprimer sa feuille de check in, sinon pénalité avec les loz cost
Merci de ne pas généraliser ce que fait Ryanair à l'ensemble des compagnies low-cost... 😕
Merci de ne pas généraliser ce que fait Ryanair à l'ensemble des compagnies low-cost... 😕
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Pas tjs 6 mois à l'avance, la preuve est que les horaires ont été changés en ligne avant d'en avoir averti le pax
si on le connait pas 6 mois à l'avance, cela ne signifie pas que le changement est du au passage a l'heure d'été mais bien a l'heure connu! 😏
- -- et comme maintenant il n'existe plus horaires papiers qui étaient valables 6 mois, du moins à Rome, les horaires changent sans qu'on s'en aperçoive, faut donc ètre vigilant qd on voyage et bien controller qq jours avant départ, entre autre pour imprimer sa feuille de check in, sinon pénalité avec les loz cost - --
des horaires papiers! 😎 c'est juste des horaires imprimés...
y a aucunes penalités avec les low-cost, il faut arreter de dire n'importe quoi!
si on le connait pas 6 mois à l'avance, cela ne signifie pas que le changement est du au passage a l'heure d'été mais bien a l'heure connu! 😏
- -- et comme maintenant il n'existe plus horaires papiers qui étaient valables 6 mois, du moins à Rome, les horaires changent sans qu'on s'en aperçoive, faut donc ètre vigilant qd on voyage et bien controller qq jours avant départ, entre autre pour imprimer sa feuille de check in, sinon pénalité avec les loz cost - --
des horaires papiers! 😎 c'est juste des horaires imprimés...
y a aucunes penalités avec les low-cost, il faut arreter de dire n'importe quoi!
Désolée de te contredire Nemo mais cet été de nombreux touristes ont dù payé dans les 30 euros pour ne pas ètre arrivés à l'aéroport avec leur check in déjà fait et pour leur retour j'ai dù les envoyer dans des points internet à Rome pour qu'ils impriment leur check in du retour pour éviter une 2ème pénalité; après si c'était Ryanair ou Easyjet je n'en sais trop rien, perso jamais pris Easyjet et peu Ryanair, mais voyage avec les Cie nationales
CG
comme tu le dis si bien, tu ne sais pas de quelle cie il s'agit et de plus sans connaitre tu lances une generalisation!
Si je sais que certains couples sont bien venus avec Ryanair mais ne sais pas si aussi Easyjet applique cette formule, suffit d'ailleurs d'aller sur site Ryanair qui dit;
Puis-je m’enregistrer à l’aeroport? Aucun passager voyageant après le 25 octobre 2009 ne pourra s'enregistrer à l'aéroport.
voilà pourquoi cet été de nombreux pax se sont fait avoir parce que pas au courant du changement et donc pas enregistrés en ligne!
Frais de réimpression de coupon d'embarquement -
40 £ 40 € Site Ryanair, donc pas d'invention de ma part! Désolée Nemo, mais tu n'as pas tout le temps raison CG
Puis-je m’enregistrer à l’aeroport? Aucun passager voyageant après le 25 octobre 2009 ne pourra s'enregistrer à l'aéroport.
voilà pourquoi cet été de nombreux pax se sont fait avoir parce que pas au courant du changement et donc pas enregistrés en ligne!
Frais de réimpression de coupon d'embarquement -
40 £ 40 € Site Ryanair, donc pas d'invention de ma part! Désolée Nemo, mais tu n'as pas tout le temps raison CG
Il n'a pas dit que tu avais tort, il a dit qu'il ne fallait pas généraliser les pratiques d'une compagnie à l'ensemble du secteur.
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désolé pour toi l'hotesse au sol mais ryanair n'a jamais formé l'ensemble des low-costs
😎
la pauvre
la pauvre
Désolée mais voici ce qu'a écrit Nemo qq lignes plus haut, que je disais n'importe quoi parlant de la pénalité si on se présentait sans check in on line:
"y a aucunes penalités avec les low-cost, il faut arreter de dire n'importe quoi!" Alors que c'est écrit noir sur blanc sur le site ryanair; Chaque coupon d’embarquement doit etre imprimé et présenté sous form individuelle et A4. Tout passager ne pouvant pas présenter sa carte d'embarquement en ligne lors des contrôles de sécurité ou à la porte d'embarquement devra s'acquitter des frais de réédition de sa carte d'embarquement à hauteur de 40 £/40 € par personne/par vol aller simple à une borne en libre service de l'aéroport ou à un comptoir d'enregistrement. Ce service est disponible jusqu'à 40 minutes avant l'heure de décollage prévue.
Juste pour ètre clair et que les pax ne se retrouvent pas au dernier moment à devoir payer 40 euros (et non 30 euros comme dit au début) ce qui fait cher le billet si on oublie! CG
"y a aucunes penalités avec les low-cost, il faut arreter de dire n'importe quoi!" Alors que c'est écrit noir sur blanc sur le site ryanair; Chaque coupon d’embarquement doit etre imprimé et présenté sous form individuelle et A4. Tout passager ne pouvant pas présenter sa carte d'embarquement en ligne lors des contrôles de sécurité ou à la porte d'embarquement devra s'acquitter des frais de réédition de sa carte d'embarquement à hauteur de 40 £/40 € par personne/par vol aller simple à une borne en libre service de l'aéroport ou à un comptoir d'enregistrement. Ce service est disponible jusqu'à 40 minutes avant l'heure de décollage prévue.
Juste pour ètre clair et que les pax ne se retrouvent pas au dernier moment à devoir payer 40 euros (et non 30 euros comme dit au début) ce qui fait cher le billet si on oublie! CG
tout en sachant que Ryanair a été precurseur de toutes les innovations du low cost en Europe .
Bagages payant , c'etait les premiers ...les autres ont suivi le mouvement
Embarquement prioritaire , c'etait les premiers ...les autres ont suivi le mouvement
Vente en ligne , c'etait les premiers ...les autres ont suivi le mouvement
Check'in sur internet c'etait les premiers ...les autres ont suivi le mouvement
Check'in payant à l'aeroport ce sont les premiers ...les autres suivront le mouvement
Check'in payant à l'aeroport ce sont les premiers ...les autres suivront le mouvement
WWW.GRANCANARIA.COM imaginez une ile !
et voici aussi ce que j'ai ecrit:
"comme tu le dis si bien, tu ne sais pas de quelle cie il s'agit et de plus sans connaitre tu lances une generalisation! "
"comme tu le dis si bien, tu ne sais pas de quelle cie il s'agit et de plus sans connaitre tu lances une generalisation! "
Nemo, le courant n'est jamais passé entre nous et ce n'est pas en fin d'année que cela va se faire!
J'ai dit ce que je sais sur Ryanair, des touristes ayant payé cher cet été leur oubli (80 euros pour un couple cela double presque le prix du vol) sur Easyjet le site ne dit rien mais comme dit si bien mathieul8 qd Ryanair commence les autres ne tardent pas à suivre le mouvement!
Bon Noèl à tous!
CG
je le redis de nouveau et en gras pour que tu puisses comprendre:
Ryanair n'est qu'une cie low-cost parmis tant d'autres et n'a jamais formé l'ensemble des low-costs
Ryanair n'est qu'une cie low-cost parmis tant d'autres et n'a jamais formé l'ensemble des low-costs
Il faut relativiser ce que dit Mathieu qui se place sur une perspective d'avenir.
Rien ne dit qu'Easyjet ne fera payer l'enregistrement à l'aéroport !
Aucune autre compagne ne le fait, seule Ryanair.
De plus, se faire "pieger" par Ryanair à ce niveau est un peu gros à admettre. De tres nombreuses mentions durant la réservation indiquent qu'il est obligatoire de s'enregistrer online ! Il faut etre illéttré pour passer au travers !
Concernant le changement d'horaire, je ne vois pas le rapport avec la mise à disposition d'un guide papier. D'ailleurs pour la majorité des compagnies ces guides existent toujours sur leur site internet sous format pdf. De plus, un membre vient de faire état de la même situation avec une des rares compagnies continuant à distribuer des guides horaires papiers !
Concernant le changement d'horaire, je ne vois pas le rapport avec la mise à disposition d'un guide papier. D'ailleurs pour la majorité des compagnies ces guides existent toujours sur leur site internet sous format pdf. De plus, un membre vient de faire état de la même situation avec une des rares compagnies continuant à distribuer des guides horaires papiers !
Merci pour toute ces informations, mais la à nouveau j'ai un doute. On voyage à trois, et moi je n'ai imprimé qu' un billet electronique (où il y a les trois noms). Ca marche ou chacun doit avoir le meme papier? Honnetement c'est la première fois que je m'occupe de ces détails, et je ne voudrais pas me planter. Merci pour votre compréhension
Martine Patrice et Alexis
Bonjour,
Ce n'est pas un billet électronique que tu as imprimé, mais un reçu de réservation. Le billet électronique est un concept, il est immatériel.
Ce papier, tu n'en as même pas besoin. Il te suffit de venir à l'aéroport avec ton passeport ou ta carte d'identité. Cela dit, à partir de 60 jours avant le vol, tu peux imprimer la carte d'embarquement de chacun des passagers, ce qui te permettra de gagner du temps à l'aéroport. Mais cela n'a rien d'obligatoire.
Ce n'est pas un billet électronique que tu as imprimé, mais un reçu de réservation. Le billet électronique est un concept, il est immatériel.
Ce papier, tu n'en as même pas besoin. Il te suffit de venir à l'aéroport avec ton passeport ou ta carte d'identité. Cela dit, à partir de 60 jours avant le vol, tu peux imprimer la carte d'embarquement de chacun des passagers, ce qui te permettra de gagner du temps à l'aéroport. Mais cela n'a rien d'obligatoire.
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Comme sur Easyjet pas de différence si enregistrement on line ou à l'aéroport vous pouvez très bien arriver à l'aéroport 1h30/2h avant décollage et présenter votre code de réservation au comptoir d'enregistrement ; sinon pour enregistrement on line vous devez vous inscrire et suivre les indications données
EnregistrementEnregistrement à l’aéroportLes comptoirs d’enregistrement ferment précisément 40 minutes avant l’heure prévue de départ du vol 1.Nous vous conseillons de vous enregistrer au moins deux heures avant l’heure prévue de départCG
Merci pour ces précisions qui ne valent que si je me trouve sans bagages.
Cordialement
Martine Patrice et Alexis
qui ne valent que si je me trouve sans bagages.
Absolument pas.
Absolument pas.
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Les informations qu'elles donnent s'appliquent qu'il y ait bagage à mettre en soute ou non.
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Merci pour ces précisions qui ne valent que si je me trouve sans bagages.
Cordialement
Tu peux imprimer ton billet en ligne meme si tu as un bagage de soute .(c'est tout nouveau) Lors de ton arrivée à l'aeroport , tu vas déposer ton bagage au comptoir "depose bagage/drop bag" muni de ton billet.
Tu peux imprimer ton billet en ligne meme si tu as un bagage de soute .(c'est tout nouveau) Lors de ton arrivée à l'aeroport , tu vas déposer ton bagage au comptoir "depose bagage/drop bag" muni de ton billet.
WWW.GRANCANARIA.COM imaginez une ile !
C'est super et ça marche dans tous les aéroports et sur toutes les compagnies où juste avec easy jet à Venise?
Martine Patrice et Alexis
cela marche avec Air France , Emirates ( pour celles que j'ai pris cette année 😉
Hasta la vista
Pour easyJet c'est en train de se mettre en place dans chaque aeroport .
Ils sont en pleine transition .
Pour les autres compagnies , maintenant la majorité d'entres elles pratiquent aussi l'enregistrement en ligne , mais pas toutes encore .
WWW.GRANCANARIA.COM imaginez une ile !
Ça marche avec pas mal de compagnies dans pas mal d'aéroports. De toute façon si ça n'est pas possible, ça ne te sera pas proposé.
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Tu peux imprimer ton billet en ligne meme si tu as un bagage de soute .(c'est tout nouveau)
C'était faisable aussi avant (déjà testé). L'avantage est que ça permettait de garder le groupe "A" pour l'embarquement. Par contre une carte d'embarquement classique remplaçait la carte imprimée. J'ai même réussi à faire le check in online, imprimer ma carte, puis acheter un bagage en soute plusieurs jours après.
C'était faisable aussi avant (déjà testé). L'avantage est que ça permettait de garder le groupe "A" pour l'embarquement. Par contre une carte d'embarquement classique remplaçait la carte imprimée. J'ai même réussi à faire le check in online, imprimer ma carte, puis acheter un bagage en soute plusieurs jours après.
Il faudra aussi surveiller si les départs des vols EasyJet pour Venise ne vont pas être transférés à Orly au lieu de CDG. En effet la compagnie EASYJET a obtenu des créneaux à orly pour opérer 2 vols quotidiens sur Venise. Il serait étonnant qu'EasyJet opère 2 vols quotidiens CDG-Venise + 2 vols quotidiens orly-Venise. EasyJet doit lancer son bi-quotidien Orly-Venise d'ici le début de la saison été sinon les créneaux lui seront retirés (comme EasyJet cherche chaque fois à obtenir des créneaux à Orly ça ne serait vraiment pas bon pour elle)
Il faudra aussi surveiller si les départs des vols EasyJet pour Venise ne vont pas être transférés à Orly au lieu de CDG. En effet la compagnie EASYJET a obtenu des créneaux à orly pour opérer 2 vols quotidiens sur Venise. Il serait étonnant qu'EasyJet opère 2 vols quotidiens CDG-Venise + 2 vols quotidiens orly-Venise. EasyJet doit lancer son bi-quotidien Orly-Venise d'ici le début de la saison été sinon les créneaux lui seront retirés (comme EasyJet cherche chaque fois à obtenir des créneaux à Orly ça ne serait vraiment pas bon pour elle)
Devrait passer a 1 seul vol en depart CDG et 2 ORY (rumeur persistante, annonce a venir)
Devrait passer a 1 seul vol en depart CDG et 2 ORY (rumeur persistante, annonce a venir)
Bon voyage et surtout voyagez zen!
Michel France (85)
bonjour
il m'arrive un peu la meme chose, je reçois un mail d'annulation et en fait en y regardant de plus près je m'aperçois que les horaires ont changé (j'espère que c'est ça l'annulation !!) et dans l'onglet "gérer mes réservation" j'ai une réservation confirmée avec le nouvel horaire sans que je sois intervenue, puis je considérer que c'est bon ?
j'ai envoyé un mail au service client mais eux me répondent annulation donc transfert de vol ou remboursement c'est pas très clair......
que dois je faire ???
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but this is the first time an airline has treated me as poorly as Air France.
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I’d like to fly to Malta from Lyon. I’ve read a lot of negative reviews about KM MALTA, especially regarding baggage fees at the airport. Of course, I don’t want to book through third parties (like SkyScanner, Opodo…). AIR FRANCE offers tickets to MALTA in partnership, if I understood correctly. On AIR FRANCE, the tickets include everything (checked baggage, cabin bag, small personal item, seat), whereas with KM MALTA, everything is extra and the final price is almost double! In this case, is AIR FRANCE considered the same as sites like Opodo or others? Given the price difference, I’m hesitant… Have any of you booked with AIR FRANCE for this destination? How did it go? Thanks, HERVE
Hi everyone, I’ve unfortunately only just noticed that I booked two flight tickets, but I made a mistake on the second first name. Basically, my computer auto-filled and typed my first name twice, so both tickets are in my first name. Only the last names—mine and my friend’s—are correct.
TAP Portugal refuses to make the change because they consider it a change of passenger, even though it’s clearly a typo (plus, my last name isn’t common). I’m leaving in 5 days, and buying a new ticket would cost 3 times the original price. Has anyone been in this situation before? I’d like to try negotiating at the airport, but it’s a gamble… Thanks in advance for any advice!
TAP Portugal refuses to make the change because they consider it a change of passenger, even though it’s clearly a typo (plus, my last name isn’t common). I’m leaving in 5 days, and buying a new ticket would cost 3 times the original price. Has anyone been in this situation before? I’d like to try negotiating at the airport, but it’s a gamble… Thanks in advance for any advice!
Hello,
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
Best regards,
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
Best regards,
Hi there,
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia. Sincerely, Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding. Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage... Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia. Sincerely, Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding. Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage... Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
Hi,
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies. Have a great day.
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies. Have a great day.
Hi there,
I traveled in June 2025 with Nouvelair Destinations to Hammamet.
I had one checked bag and one carry-on sized 40x24x30, which I usually take on low-cost flights, and I didn’t have any issues. But I just read on a website that Nouvel Air only accepts carry-ons of 40x20x15. I’m flying back to Djerba in June—what do you think? Especially since that size is impossible to find??????? Thanks
Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight.
I booked my ticket.
I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?).
Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket?
Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.
Thanks in advance!
Thanks in advance!
Hi there,
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)
Thanks for your feedback.
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)
Thanks for your feedback.
Hi,
A pretty serious issue has come up in the past few weeks for traveling to Tanzania.
What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!
Loïc
A pretty serious issue has come up in the past few weeks for traveling to Tanzania.
What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!
Loïc
Hi,
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
...
Doha Airport on October 21, 2025:

...
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
...
Doha Airport on October 21, 2025:

...
Hello, some (potentially) good news for Brazil lovers—GOL airline is launching a route to Europe from Rio, starting in September for Lisbon, then Paris at a later date that hasn’t been announced yet.
They’ll be using their new A330-900 neo.
No prices have been announced so far, but hopefully we’ll find direct flights from GIG at a more interesting fare than AF or Latam…
Hello,
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
Hello,
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG. Which airlines would you recommend for round-trip flights, with or without a layover? We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker). We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA. For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai. Should we book very far in advance, or is a few months before departure enough (4/6 months)? We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG. Which airlines would you recommend for round-trip flights, with or without a layover? We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker). We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA. For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai. Should we book very far in advance, or is a few months before departure enough (4/6 months)? We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
Hi,
It's all in the title—this means nothing's getting through, so no more oil.
In Europe, kerosene reserves are still good, but by the end of April, flights will have to be reduced.
European airports fear running out of kerosene if the Strait of Hormuz isn’t reopened within three weeks
Bluff or not? Stay tuned....
Bluff or not? Stay tuned....
Hi everyone,
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
Hi there!
Has anyone taken the direct flight from CDG to Las Vegas with Air France?
Looking forward to your feedback!
Hey everyone,
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one). The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much! I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one). The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much! I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
Hi there,
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
Hi there,
I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all.
Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not?
Thanks, and feel free to ask if you need any tips about the country!
My wife bought a flight ticket (Lucky Air) under her Thai maiden name and was issued a Chinese visa on her new Thai passport but with her French married name (due to administrative requirements). She was denied boarding by the airline in Bangkok for the flight to Kunming—resulting in the loss of our round-trip flight tickets, including mine since we were traveling together—despite presenting both passports at the airline counter at the same time.
Hi there.
I’m planning a trip to Chile, and the fares from the Colombian airline Avianca are really appealing.
Way cheaper than Air France, for example.
That said, the reviews I’ve seen online aren’t great.
What do you think of this airline?
Have any of you taken long-haul flights with Avianca?
Thanks in advance for your replies.
Eric

