Voila une invitation a profiter des promos sur la compagnie Malev, dépechez vous de reserver vos places pour les vols fantomes les amis ! série illimitée, il y en aura pour tout le monde ! 😎
Je suis allée à cette adresse vendredi soir, et ils avaient aucune directive à suivre.
A savoir c'est pas un bureau de la compagnie MALEV, mais une agence représentant officiel...
4 nouveaux avions Malev flambants neuf et zero emissions ( ils echappent ainsi a la taxe carbone, pas con 😛 )assurent a nouveau des lignes aériennes, la preuve en image 😎
est ce que quelqu'un a eu la mauvaise experience ou a entendu parler des gens qui devaient voyager ces jours derniers (sans etre sur un retour ou correspondance, puisqu'apparement dans ces cas, d'autres cies ont pris la releve)...les agences de voyages genre GO Voyage ont elles fait leur boulot, ont elles renseigner et aider les naufrages, ou les voyageurs se sont retrouves tout seul avec leur billets plus valable et le mail laconique que les "go voyage" ont recu samedi matin ???
perso a part le probleme financier, j'ai le temps de rebondir...mais me demande vraiment comment ca ce passe a ce jour pour les autres qui devaient et doivent partir en ce moment...
Je viens d'avoir le service clients de voyages sncf qui m'informe que la compagnie ne remboursera rien, en fait bien qu'en achetant dans une agence de voyage française faisant partie d'un grand groupe ils disent que le règlement était directement effectué auprès de la compagnie, ce qui signifie très clairement si l'information se confirmait que personne ne reverra son argent sauf procédure bancaire aupres de son banquier.
L'action du Snav ils n'en savent manifestement rien ou mon interlocutrice n'a aucune information et ils s'en lavent les mains
D'un coté Voyages Sncf semble dire que personne ne sera remboursé et voila que je lis sur ebookers.fr qu'ils vont rembourser les clients sous 10 jours ( sic ... )
Alors soit ebookers raconte des salades soit Voyages Sncf est moins sérieuse que ebookers ...
Je n'ai pas du tout utilisé mon billet sur les vols Malev, comment vais-je obtenir le remboursement de ma réservation ?
Vous allez recevoir un e-mail de notre service clients vous informant de la procédure et de la politique de remboursement concernant votre réservation Malev, nous reprenons ci-dessous le contenu de l'e-mail avec les indications pour réclamer le remboursement :
a) Si vous avez souscrit une assurance qui vous garanti un remboursement pour ce type d'incident, vous pouvez dès à présent constituer un dossier de sinistre
b) Si vous n'avez pas souscrit d'assurance ou que celle-ci ne garantit pas les remboursements pour cessation d'activité de prestataires, merci de nous adresser un email à annulation.vols@ebookers.compour réclamer votre remboursement.
IMPORTANT : Afin d'accélérer la procédure, nous vous remercions d'indiquer :
- En objet de l'e-mail : « Annulation MA - la référence ebookers » (PBEBFRXXXXXXXX)
- Dans le corps de l'e-mail : Le nom des passagers, l'aéroport de départ, la date de départ et le montant payé.
Nous vous ferons parvenir votre remboursement sous un délai de 10 jours, nous vous préviendrons par courrier électronique.
Si vraiment on ne récupère rien c'est vraiment que les lois ne protègent nullement le consommateur ... qui est le dindon de la farce ( du moins pour ceux qui ont acheté auprès d'une agence de voyage en France qu'elle soit physique ou sur internet, sur le site de la Malev cela relève du droit Hongrois )
Déja dans le prix du billet on paye forcément une commission a l'agence, une taxe sur les billets d'avions et les taxes d'aéroport ... Comme tous les vols sont suspendus pourquoi on ne nous rembourse pas tout cet argent ? Il y a des questions légitimes que l'on pourrait se poser ...
Tout le monde est payé ( banques ou intermédiaires de paiement, agences de voyage, malev ... ) et le couillon de consommateur on lui explique qu'il n'a que ses yeux pour pleurer, ah elle est belle la morale de cette histoire !
pour ma part j'ai eu go voyage ce matin...
le flou le plus complet pour l'instant, l'on me demande de patienter, qu'ils me recontacteront dans une huitaine...
le manque d'infos, ressemble quand meme a un foutage de gueule...
mais je vais attendre calmement la suite....😎
en attendant existe t'il des associations de consomateurs un peu oriente sur les "problemes transport aerien" ?
Dans les service clientèle par téléphone ( ou centre d'appels ) ils n'ont aucune information et ils essayent de broder avec du néant, ils ignorent souvent la procédure entamée par le Snav, ils gagnent du temps en demandant d'etre patient ( ben voyons, on y sera encore l'année prochaine a mon avis avec ce conseil avisé ... ), bref on n'apprendra strictement rien avec eux dans 90 % des cas.Le mieux est d'envoyer un email au service client les mettant en demeure de dire ce qu'ils comptent faire face a cette situation exceptionnelle et les avertissant que si ils ne clarifient pas une bonne fois pour toute leur position vous vous réservez de prendre contact avec les associations de consommateurs, le Snav et de faire une large publicité sur internet de leur grande efficacité ...
Perrine23, méfiance, c'est trop beau pour etre vrai, si Malev a refusé le remboursement aux autres agences on imagine mal que seul Ebookers a obtenu le remboursement des billets d'avions de ses clients et ce sous 10 jours ... Si cela se trouve ils vont juste transmettre une demande de remboursement a Malev qui va la refuser vu qu'ils sont endettés jusqu'au cou ... Ou alors Ebookers prend a sa charge le passif ( possible mais pas tres plausible ... )
Ou alors toutes les agences vont etre remboursées et dans ce cas les service clientèle de Voyages Sncf ( dans mon cas ) ou de Go Voyages ( dans d'autres cas ) devraient nous en informer au lieu de nous promener ...
je fais partie du comité des persones qui ont vecu la faillite malev ce jour là à Budapest le 3 fev.
nbreux se demande comment être rembourser de leurs bille malev via toutes destinations et ainsi que les frais engendrés
pour le reachminement.
1er - malev ou tout autre oganisme ayant delivré le précieux billet sera remboursé, l'assurance est nécessaire pr les cas où le client se desiste....
2em - la législation europeenne surles droits des passagers aeriens et leurs information existe. il s'agit d'un texte n°261/2004 qui est clair, à utilisé sans moderation auprès des compagnies qui ont vendu des billets en bois ou toute agence de voyage (cf infos sur le net)
de mon coté je suis endiscusion avec sncf pour le remboursement de mon billet retour avec air france et de tous les frais annexes, nourriture hebergement, taxi etc, bien entendu il me défrayent sur la partie malev.
Je viens de contacter longuement leur service client qui me dit que l'argent n'est pas débité par eux quand on achete un vol sec sur leur site mais directement ( ? ) par la Malev.
Je rappelle que l'agence voyages sncf est une joint-venture avec Expedia ...
Il est vrai que l'intitulé sur mon relevé bancaire précise au sujet de ce débit : MALEV AIR
Il n'est pas fait mention d'un débit effectué par Voyages Sncf alors que j'ai acheté sur leur site et pas sur le site de la Malev ( ! )
Ils me signalent que la compagnie n'a plus aucune représentation en France et que toutes les demandes de remboursement sont définitivement refusées par la compagnie auprès des agences de voyage, définitivement.
Donc avis aux futurs clients, sachez que Voyages Sncf ne fait aucun geste commercial en cas de faillite d'une compagnie, achetez vos billets aupres des agences de voyage qui font un geste en cas de probleme ( Ebookers ? BravoFly ? )
pour info
j'ai du mal a cerner tous les pseudo mais sur le 'rum du routard la discussion est un peu plus soutenu...se rassembler sur les meme pages seraient sans doute un plus pour se defendre
leieux est d'envoyer une lettre A/R avec accuser de reception en demandant le remboursement et frais anexe c a d timbres pou ar et coùut bancaire si i y a, tu fait une copie pr toi et là tattends...
Tu auras envoyer autant de recommandés que tu veux...
Au final tu ne récupereras pas un radis...
C la loi du genre en cas de faillite...
Mieux vaut eviter d illusionner les gens en les bercant de faux espoir de recuperer leur argent...
Apparemment la compagnie négocie avec son actionnaire minoritaire ( une banque russe qui perdrait toute sa mise en cas de faillite de la compagnie et actionnaire a hauteur de 5 % ... )
Voila pourquoi la compagnie n'est toujours pas en faillite, de plus en cas de faillite l'Etat Hongrois devrait une fortune au propriétaire de l'aéroport de Budapest,
Oui, mais que va t-il se passer si Malev reprend ses vols alors qu'on a pris d'autres billets (nos vols sont au mois de juillet)? Risque t-on alors de ne plus avoir aucune chance d'être remboursés?
J'hésite encore à prendre d'autres billets à cause de ça mais en même temps je prends le risque qu'il deviennent trop chers ou qu'il n'y ait plus de place à nos dates... Cornélien!
Bah que faite ... si ils reprennent les vols et assurent tes vols tu ne pourras rien leur réclamer, de toute facon on devrait en savoir plus cette semaine a ce sujet 😎
Apres un énième appel au service clientèle, j'ai fini par les avoir a l'usure, exceptionnellement ils acceptent de me rebourser et je vais recevoir sous 72 heures un cheque d'un montant de 346,32 pour mon vol sec, elle est pas belle la vie ???
Apres un énième appel au service clientèle, j'ai fini par les avoir a l'usure, exceptionnellement ils acceptent de me rebourser et je vais recevoir sous 72 heures un cheque d'un montant de 346,32 pour mon vol sec, elle est pas belle la vie ???
Comme quoi ...
Benoit
un cheque de qui ?
si il provient de Voyage-Sncf 🙂
En achetant un billet d'avion vous payez un prix hors taxe, et des taxes d'aéroport, surcharge carburant etc ...
Dans tous les cas , votre agence se doit de vous rembourser la partie taxe et surcharge car vous n'avez pas volé
J'ai raté un vol il y a un an à quelques minutes près, en arrivant au comptoir de vente pour reprendre un billet, l'agent me dit d'un ton sûr de lui : "votre billet était non remboursable et non échangeable" ... Je lui ai rappelé que les taxes devaient en toute circonstance être remboursées, du coup j'ai perdu 20EUR ( le prix HT ) et récupéré 125 EUR ( taxes et surcharge )
Comme de nos jours une grande partie du prix du billet est en taxe et surcharge, votre agence doit pouvoir vous rembourser cette partie du prix de votre billet Malev
Tyrolien
It's a beautifull day - don't let it get away -
Bonjour,
Je viens d'appeler SNCF Voyages. Ils me disent que SNCF Voyages ne rembourse pas.... et attend d'avoir des infos de la Malev. Comment avez-vous fait pour être remboursé. Quels arguments avez-vous utilisé? Merci
HH
....alors un témoignage d'un ami qui rentre de BEG : billet A/R Malev acheté chez Fnac Voyages.
...l'aller avec Malev, tout bien..
..sur place, il apprend que c'est le dépôt de bilan, il contacte Fnac Voyages, qui lui dit d'acheter un retour qui sera remboursé....il va voir AF à Belgrade qui lui dit "prenez donc un A/R, c'est le même prix qu'un aller simple" (190 €)....
....conclusion : il rentre avec AF en vol direct, Fnac Voyages lui dit qu'elle va rembourser, et en plus il lui reste un vol CDG/BEG.....
....comme quoi parfois on fait des affaire avec les dépôts de bilan....
In its decision issued on 14 February 2012, the Metropolitan Court of Budapest declared Malév Ltd insolvent and ordered the winding-up of the company. The court appointed the Hitelintézeti Felszámoló Nonprofit Kft. (Credit Institutional Liquidator Nonprofit Ltd.) as liquidator and extended the statutory extraordinary moratorium by 90 days. The order came into force on the date of issue.
All creditors who intend to make a claim from Malév Ltd shall submit their claims to the liquidator for registration within forty (40) days from the date of issue of the court’s order. Claims submitted after the fortieth (40th) but not later than the one hundred and twentieth (120th) day from the date of issue of the court’s order will also be registered, however, compensation of such claims is subject to the availability of funds after all other claims have been fully compensated.
The documents must indicate the exact basis of the claim and must be sent to the following address: Hitelintézeti Felszámoló Nonprofit Kft, 1071 Budapest, Damjanich u. 11-15, Hungary. Proof of payment of the registration fee must also be attached. The registration fee is 1% of the claim, but minimum 5.000, - HUF and maximum 200.000, - HUF, which is payable by means of bank transfer to the account of Fővárosi Bíróság Gazdasági Hivatala (Administrative Office of the Metropolitan Court of Budapest), account number: 10032000-01483013-24000004.
Only such claims are going to be registered which have been duly submitted to the above address within the above mentioned deadline, and for which the applicable registration fee has been paid in full.
Information of public interest concerning the winding-up process will be regularly published on the website of Malév Ltd: www.malev.hu and www.malev.com.
Malév Ltd.
Tu peux maintenant acheter un nouveau billet d'avion :)
Grosso modo, il faut payer pour avoir de l'espoir d'être remboursé?
C'est n'importe quoi!
Est-ce que quelqu'un a pu être remboursé par sa banque? Ma banque refuse me rembourser...
Tu es à quelle banque ?
BNP m'a dit qu'il fallait être sûr que je ne parte pas (donc avril) pour engager la procédure, mais ce n'était pas ma conseillère.
J'attendais que Malev liquide pour en discuter sérieusement. J'ai acheté un nouveau billet sur Air France.
Pour info, je l'ai déjà écris sur ce forum, le crédit agricole a remboursé une victime Spanair, sur une Mastercard.
Je suis chez boursorama. J'ai parlé plus que sérieusement avec eux, ils ne veulent pas entendre. Sur d'autres formum, il y a des personnes qui se sont fait rembourser par leur banque (la banque postale). Mais est-ce dans leur cas, peut-être ils ont acheté un billet après 3 février...
Bref, moi je te conseille de se méfier de ta banque car avril sera peut-être trop tard. Tu penses écrire à l'organisme de liquidation en Hongrie? Moi je vais leur écrire, mais je me demande comment envoyer la lettre, en recommandé ou pas? Pfff, j'ai pas encore racheté de billets car je suis pas sûre que j'aurais les moyens...
Ça me révolte toute cette histoire, l'Europe veut son argent et qui paye en fin compte... les petits européens ...
J'espère que ce sera ma banque qui s'occupera de récupérer l'argent. Sinon oui, je pense qu'il faut leur écrire ta lettre de réclamation à l'adresse donnée.
Je leur ai fait parvenir une demande de remboursement par mail déjà, il y a deux semaines, laissée sans réponse.
Bonjour,
J’avais acheté des billets via voyage-sncf.com le 24/01/12.
- voyage-sncf.com m’a dit ne pas rembourser et d’essayer via les assurances de ma carte bancaire (Visa premier)
- Visa 1er n’assure pas ce cas de figure !!! … Ils ne peuvent pas non plus annuler le payement et me conseillent de voir avec ma banque pour ouvrir un dossier de litige commerciale.
- Aujourd’hui, j’ai été re-credité de la somme des billets, sans savoir qui m’a remboursé (Malev, Voyeage-SNCF, CB ou ma banque), si j’ai l’info la semaine prochaine, je vous en ferais part.
Bon courage.
Techniquement parlant si vous ete recredite...ca provient necessairement de celui qui avait debite celui ci auparavant...cad voyage sncf (qui de son cote s est fait rembourser ou plutot n a jamais ete debite par la malev)
Pour ceux qui ont acheté leur billets directement du site Malev :
J'avais écrit à plusieurs fois à l'email de Malev. Aujourd'hui pour la première fois, j'ai reçu une accusé de réception (un mail de conformation de réception de mon mail)... Est-ce que parmi ceux qui ont écrit déjà à Malev, vous avez déjà reçu un mail d'accusé de réception?
j'ai aussi reçu cette confirmation suite à mon mail du 14/02 et je n'en avais pas non plus eu lors de mon premier mail le 07/02. Mais je ne suis pas sûre que ça change grand chose, hélas... Je pense juste qu'ils ont mis ça en place entre temps car ils ont tout stoppé du jour au lendemain donc le temps de s'organiser et puis la liquidation judiciaire a été déclarée le 14/02 donc peut-être qu'il y a ça aussi... Mais franchement ça m'étonnerait que Malev rembourse directement les gens si vous ne faite pas ce qui est demandé sur leur site (courrier au liquidateur (en hongrois, c'est super facile !) et frais d'inscription à payer.
Le détail dans ce lien
http://www.europe-consommateurs.eu/fr/vos-droits/tourisme-et-transports/moyens-de-transport/voyager-en-avion/faillite-des-compagnies-aeriennes/compagnies-aeriennes-declarees-en-faillite/
Bon courage, de mon côté j'attends une réponse de ma banque...on sait jamais...
J'avais bien lu la procédure de CEC et ce qui est vraiment embêtant c'est qu'on doit leur écrire en Hongrois!!! en plus on paie une taxe et on est même pas surs d'être remboursés...
Ma banque m'a refusé définitivement... même si je n'étais pas forcément d'accord sur leur position.
Selon eux, la loi prévoit une possibilité de demande d'opposition seulement si l'achat est effectué après la faillite du bénéficiaire. Or dans l'article ce n'est pas précisé... est-ce que quelqu'un se connait mieux en droit que moi? L'article dont je parle est L132.2 du code monétaire et financier. Bien entendu ceci concerne les personnes ayant acheté directement sur le site de Malev.
Je pars a istanbul avec la malev etune escale de 1heure a l'aeroport de budapest!! Rien a signaler de particulier? pour cette compagnie? Est ce qu'une heure…
Je vais effectuer un vol direction BUDAPEST avec la compagnie aérienne MALEV, je ne souhaite pas mettre de bagages en soute mais que puis-je prendre comme…
Hi there,
I’m planning a winter trip across India. Departing in early December and returning to France in mid-April.
My main concern is finding an airline that offers this round-trip with the fewest hassles regarding cancellations or flight schedule changes. The unstable geopolitical situation in the Middle East isn’t making this search any easier—recent reviews online about airlines from Gulf states describe quite a few struggles over the past few months.
The direct Paris-Delhi round-trip flights offered by Air France or Air India are probably the safest options, but not the cheapest!
Given this uncertainty, I’m still holding off on finalizing my ticket purchase... Maybe some of you India lovers on VoyageForum have tips or experiences to share?
Thanks, and happy travels to all.
Bonjour à la communauté;
Je pars début octobre à Madagascar pour relier tana à diégo par la côte est et à vélo.
Je tiens absolument à voir la péninsule du masoala avec sa forêt primaire. Si il y a des candidats je suis open.
Peut être à bientôt
Hi,
I’m thinking of heading to Malaysia soon.
I’ve seen some great prices and direct flights from Paris with Malaysia Airlines.
Is it a reliable airline?
Thanks for your feedback!
Back in February, I booked a flight with Air France-KLM from Lyon to San Diego with a layover in Amsterdam (flights operated by KLM). The flight is scheduled for late August.
My Lyon→Amsterdam flight was canceled by KLM in June, and a replacement flight the evening before was booked for me. So, I’ll end up spending the night at Amsterdam Airport to catch my flight to San Diego the next morning.
Since the cancellation happened more than 14 days before departure, I know I’m not entitled to financial compensation (EU Regulation 261/2004). But am I entitled to reimbursement for a hotel night in Amsterdam?
Hi there,
We had planned a trip to Sicily in August, and due to the volcanic eruption of Mount Etna, my flight was canceled. The airline is refunding the outbound flight, but none of the non-refundable expenses: accommodation booked through Booking, rental car, and the return flight aren’t covered. My SUPER Gold card doesn’t work in this specific case! :( If anyone has been in this situation, could you let me know if you were able to get any recourse and, if so, how?
Thanks in advance
I’ve been traveling regularly for over twenty years,
but this is the first time an airline has treated me as poorly as Air France.
Two trips, two problems. The latest:
Trip from Seoul to Rennes. Last leg from Paris CDG to Rennes with Air France.
I arrive in Paris and go straight to Air France to get my boarding pass to Rennes. They assure me my baggage is continuing to Rennes.
Arriving in Rennes, no baggage—same as five other people.
The Air France office is closed, and the airport staff tell me there’s rarely anyone there.
With the help of the airport staff, I file a claim online, and my baggage is almost immediately located. As a result, I’m told I’ll have it the next day.
Four days later, the baggage is still in the same place at CDG—nothing’s moving.
The problem is Air France has no customer service. What they call customer service is a department that takes an hour to answer and just repeats what’s on the online form. No coordination, no way to get things moving. I guess Air France would rather pay the compensation after 21 days than actually do something.
I’ve had lost baggage on other trips, but this is the first time I’ve seen such indifference and lack of professionalism.
Hi,
Air Cairo offers good prices on domestic flights and schedules that work for us, but is this airline reliable?
Thanks in advance for your feedback.
Hi,
I booked an Etihad ticket on their website for Dusseldorf-Abu Dhabi. In the first name field, I entered all my first names (something I never do and I regret it, but the site was confusing). Everything is spelled correctly, but the problem is that I just received my new passport and only my first two first names and the first letter of the third appear—there’s no trace of the last one.
I called Etihad, and of course, they tried to charge me $100 USD to remove that last first name. But I’m hesitant because usually, I only put my first first name and not the others, and I’ve never had an issue... So I’m wondering if having that extra first name, which isn’t on my passport, could get me denied at check-in.
Thanks for your feedback!
Hi everyone,
Next January, I’m heading to India.
My outbound flight is with Emirates from Paris to Dubai, then another Emirates flight from Dubai to Calcutta.
Could anyone tell me how the connection works? I’ve heard there’s a dedicated Emirates zone, but how does it actually work in practice—I’ve got a 2-hour layover.
Thanks so much!
Take care.
I’d like to fly to Malta from Lyon.
I’ve read a lot of negative reviews about KM MALTA, especially regarding baggage fees at the airport.
Of course, I don’t want to book through third parties (like SkyScanner, Opodo…).
AIR FRANCE offers tickets to MALTA in partnership, if I understood correctly.
On AIR FRANCE, the tickets include everything (checked baggage, cabin bag, small personal item, seat), whereas with KM MALTA, everything is extra and the final price is almost double!
In this case, is AIR FRANCE considered the same as sites like Opodo or others?
Given the price difference, I’m hesitant…
Have any of you booked with AIR FRANCE for this destination? How did it go?
Thanks,
HERVE
Hi everyone, I’ve unfortunately only just noticed that I booked two flight tickets, but I made a mistake on the second first name. Basically, my computer auto-filled and typed my first name twice, so both tickets are in my first name. Only the last names—mine and my friend’s—are correct.
TAP Portugal refuses to make the change because they consider it a change of passenger, even though it’s clearly a typo (plus, my last name isn’t common).
I’m leaving in 5 days, and buying a new ticket would cost 3 times the original price. Has anyone been in this situation before? I’d like to try negotiating at the airport, but it’s a gamble… Thanks in advance for any advice!
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows:
- Families with children will no longer be forced to pay to sit together on planes;
- A flight will be considered canceled (not just delayed) if it departs more than one hour late;
- Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens);
- Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight;
- If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation;
- The airline must, without undue delay, inform passengers of the reason;
- In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/
Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed.
- Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps.
- Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation.
- If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/
- If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed.
- The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt.
- Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont.
- Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia.
Sincerely,
Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding.
Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage...
Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies.
Have a great day.
Hi there,
I traveled in June 2025 with Nouvelair Destinations to Hammamet.
I had one checked bag and one carry-on sized 40x24x30, which I usually take on low-cost flights, and I didn’t have any issues. But I just read on a website that Nouvel Air only accepts carry-ons of 40x20x15. I’m flying back to Djerba in June—what do you think? Especially since that size is impossible to find??????? Thanks
Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight.
I booked my ticket.
I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?).
Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket?
Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket.
On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata
On the flight ticket: SURNAME: Dupont, FIRST NAME: toto
I can't seem to reach anyone at Wizz Air to get an answer.
Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine.
I wanted to know if he can fly like this or if I need to change his ticket?
(It costs 140 €, I know I shouldn't have made a mistake🙁)
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania.
The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines.
So we can’t allow clients to fly with these carriers.
Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this.
Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops.
Do any of you have updates?
Thanks!
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
Hello, some (potentially) good news for Brazil lovers—GOL airline is launching a route to Europe from Rio, starting in September for Lisbon, then Paris at a later date that hasn’t been announced yet.
They’ll be using their new A330-900 neo.
No prices have been announced so far, but hopefully we’ll find direct flights from GIG at a more interesting fare than AF or Latam…
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG.
Which airlines would you recommend for round-trip flights, with or without a layover?
We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker).
We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA.
For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai.
Should we book very far in advance, or is a few months before departure enough (4/6 months)?
We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
Hi,
It's all in the title—this means nothing's getting through, so no more oil.
In Europe, kerosene reserves are still good, but by the end of April, flights will have to be reduced.
European airports fear running out of kerosene if the Strait of Hormuz isn’t reopened within three weeks
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one).
The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much!
I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul?
I can’t even log into the Air France website—it keeps glitching.
Hi there,
I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all.
Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not?
Thanks, and feel free to ask if you need any tips about the country!
My wife bought a flight ticket (Lucky Air) under her Thai maiden name and was issued a Chinese visa on her new Thai passport but with her French married name (due to administrative requirements). She was denied boarding by the airline in Bangkok for the flight to Kunming—resulting in the loss of our round-trip flight tickets, including mine since we were traveling together—despite presenting both passports at the airline counter at the same time.
Hi there.
I’m planning a trip to Chile, and the fares from the Colombian airline Avianca are really appealing.
Way cheaper than Air France, for example.
That said, the reviews I’ve seen online aren’t great.
What do you think of this airline?
Have any of you taken long-haul flights with Avianca?
Thanks in advance for your replies.
Eric