Tunisair: heure de départ d'avion avancée sans en être avertit, que faire?
by Philarth
This discussion is in French, the community’s main language.
Original post
Bonjour a tous,
Je voyage souvent avec Tunisair, toujours le meme jour de la semaine et toujours la meme heure de départ et d'arrivée, aussi je ne me suis pas méfiée, j'avais pris mes billets aller et retour par E Dreams, première fois avec cette agence car les prix étaient vraiment moins cher que directement par Tunisair.
Le jour du départ, je suis arrivée a l’aéroport dans l’après midi alors que mon avion était déjà en Tunisie. Et pas un email pour me prévenir.
En effet le vol a été avancé au matin 9h environ alors qu'il était prévu a 19h35.
Je me suis connectée sur E DREAMS, a ma stupeur ils vendaient encore des places pour le soir.
J'ai fais ma réclamation mais après m'avoir donné un numéro de dossier je n'ai plus aucune nouvelle.
Je sais qu'il faut toujours vérifier ses horaires 48 h a l'avance mais pour un vol que je prends régulièrement, je n'y ai pas pensé.
Qui a eu ce soucis? ou si vous pouvez me conseiller afin peut être de récupérer un peu de ma dépense supplémentaire, je ne me fait aucune illusion mais on ne sait jamais, je vous en remercie a l'avance.
Bonne soirée a tous
E-Dreams sont des arnaqueurs tu peut tapez sur google " E-Dreams Arnaque' Tu verra .
Ceux que tu doit faire c'est les contacté si il t'ignorent .
Prenez Vos identifiant vos mot de passe les billet et le lien du site internet au commissariat de police pour poser une plainte .
Voilà j’espère que sa vous a aidez !
Ceux que tu doit faire c'est les contacté si il t'ignorent .
Prenez Vos identifiant vos mot de passe les billet et le lien du site internet au commissariat de police pour poser une plainte .
Voilà j’espère que sa vous a aidez !
E-Dreams sont des arnaqueurs tu peut tapez sur google " E-Dreams Arnaque' Tu verra .
Ceux que tu doit faire c'est les contacté si il t'ignorent .
Prenez Vos identifiant vos mot de passe les billet et le lien du site internet au commissariat de police pour poser une plainte .
Voilà j’espère que sa vous a aidez !
Bonjour xsalim
Merci beaucoup pour cette info, je me suis fais avoir comme une bleue, c'est vraiment fou de voir toutes ces arnaques, J'ai lu dans un autre forum de voyage des histoires sur cette agence depuis 2006...... http://www.routard.com/forum_message/851029/info_sur_edreams.htm
IL Y EN A PLEIN COMME CELA !!!!!
Bonne journée a toi
Ceux que tu doit faire c'est les contacté si il t'ignorent .
Prenez Vos identifiant vos mot de passe les billet et le lien du site internet au commissariat de police pour poser une plainte .
Voilà j’espère que sa vous a aidez !
Bonjour xsalim
Merci beaucoup pour cette info, je me suis fais avoir comme une bleue, c'est vraiment fou de voir toutes ces arnaques, J'ai lu dans un autre forum de voyage des histoires sur cette agence depuis 2006...... http://www.routard.com/forum_message/851029/info_sur_edreams.htm
IL Y EN A PLEIN COMME CELA !!!!!
Bonne journée a toi
T'es sûr de ça ? 😕
Désolée, mon message était incomplet.
Es-tu sûr de cela :
Prenez Vos identifiant vos mot de passe les billet et le lien du site internet au commissariat de police pour poser une plainte .
Es-tu sûr de cela :
Prenez Vos identifiant vos mot de passe les billet et le lien du site internet au commissariat de police pour poser une plainte .
Oui dans la normalité il faut présentez ces identifiant , le lien du site, et notre carte d’identité (obligatoire de circuler avec en France ) ainsi que les billet imprimez . Portez Plainte puis attendez la confrontation avec le gérant de cet société , si il ne répond toujours pas la police va allez sa société puis a son domicile . Et vous serrez r-apellez pour une confrontation devant un juge .
Oui dans la normalité il faut présentez ces identifiant , le lien du site, et notre carte d’identité (obligatoire de circuler avec en France ) ainsi que les billet imprimez . Portez Plainte ... .
Non je ne pense pas que ce soit la normalité ... il faut deposaer plainte auprès du Procureur de la Republique (ou saisir le juge de proximité) la Gendarmerie et je suppose la Police ne prennent visiblement plus les plaintes relatives aux pbl avec internet (exp perso recente) elle donnent seulement une "sorte d'attestation" pour les assurances !
PS en aucun cas la carte d'identité est obligatoire en France pour comme tu dis circuler !
Non je ne pense pas que ce soit la normalité ... il faut deposaer plainte auprès du Procureur de la Republique (ou saisir le juge de proximité) la Gendarmerie et je suppose la Police ne prennent visiblement plus les plaintes relatives aux pbl avec internet (exp perso recente) elle donnent seulement une "sorte d'attestation" pour les assurances !
PS en aucun cas la carte d'identité est obligatoire en France pour comme tu dis circuler !
Bon voyage et surtout voyagez zen!
Michel France (85)
Oui dans la normalité il faut présentez ces identifiant , le lien du site, et notre carte d’identité (obligatoire de circuler avec en France ) ainsi que les billet imprimez . Portez Plainte puis attendez la confrontation avec le gérant de cet société , si il ne répond toujours pas la police va allez sa société puis a son domicile . Et vous serrez r-apellez pour une confrontation devant un juge .
Bonjour Salim
le problème: E.DREAMS a l'air d'etre basé en Espagne, d'apres les n° de tel sur mes billets de reservation et jamais personne reponds !! Amicalement
Bonjour Salim
le problème: E.DREAMS a l'air d'etre basé en Espagne, d'apres les n° de tel sur mes billets de reservation et jamais personne reponds !! Amicalement
Doc je te corrige le porte de la carte d’identité française en France est obligatoire si tu veut des infos :
http://fr.wikipedia.org/wiki/Carte_nationale_d%27identit%C3%A9_en_France
Bref , tout sa pour dire qu'il faut que tu poursuit en justice E-Dreams Voilà A+++
http://fr.wikipedia.org/wiki/Carte_nationale_d%27identit%C3%A9_en_France
Bref , tout sa pour dire qu'il faut que tu poursuit en justice E-Dreams Voilà A+++
Doc je te corrige le porte de la carte d’identité française en France est obligatoire si tu veut des infos :
http://fr.wikipedia.org/...ntit%C3%A9_en_France
Bref , tout sa pour dire qu'il faut que tu poursuit en justice E-Dreams Voilà A+++
tu te moques du monde ou quoi la 1ere ligne dit "La carte nationale d'identité .... Elle n'est pas obligatoire." .... sauf si tu as a sortir de France
Tes propos sont du grand n'importe quoi
http://fr.wikipedia.org/...ntit%C3%A9_en_France
Bref , tout sa pour dire qu'il faut que tu poursuit en justice E-Dreams Voilà A+++
tu te moques du monde ou quoi la 1ere ligne dit "La carte nationale d'identité .... Elle n'est pas obligatoire." .... sauf si tu as a sortir de France
Tes propos sont du grand n'importe quoi
Bon voyage et surtout voyagez zen!
Michel France (85)
c'est pareil avec govoyages.... egyptair attendait une confirmation car mon vol du lundi était repporté à mardi, je l'ai vu par hasard en allant sur le site de la compagnie, aucun message sauf a 48h de l'expiration de l'échéance, sinon je perdais mon vol (ca fesait 3 semaines qu'Egyptair attendait)
et dernièrement, mon horaire a changé , j'ai du les prévenir sinon je poouvais encore attendre je pense...
et dernièrement, mon horaire a changé , j'ai du les prévenir sinon je poouvais encore attendre je pense...
http://www.flickr.com/photos/99994962@N04/sets/ ( ma galerie)
Faut eviter les sites de voyages inconnu ou soit disant moins cher, car justement les quelques euros gagné vous ont posé un gros pépin!
La prochaine fois directement sur la Tunisair ou via les grands site de voyages facilement joignable en france ( et non pas a tombouctou lol)
avez vous essayer de faire jouer l'assurance de vote CB (si haute contribution), ou voir en direct avec Tunisair (le billet etait peut etre modifiable avec pénalité, moindre mal)
bon courage!
avez vous essayer de faire jouer l'assurance de vote CB (si haute contribution), ou voir en direct avec Tunisair (le billet etait peut etre modifiable avec pénalité, moindre mal)
bon courage!
avez vous essayer de faire jouer l'assurance de vote CB (si haute contribution)...
Exact la garantie incident de voyage (Master Card l'a je suppose Visa aussi) doit couvrir ce cas ... mais petit hic ... il faudra prouver 1 - que le vol a été avance ... c'est facile je pense 2 - que l'on a pas ete informé ... je doute l'agence le fasse facilement ... bon courage ! et si elle assure l'avoir fait (ce sont le plus souvent des messages automatiques du système resas) que faire ?
Exact la garantie incident de voyage (Master Card l'a je suppose Visa aussi) doit couvrir ce cas ... mais petit hic ... il faudra prouver 1 - que le vol a été avance ... c'est facile je pense 2 - que l'on a pas ete informé ... je doute l'agence le fasse facilement ... bon courage ! et si elle assure l'avoir fait (ce sont le plus souvent des messages automatiques du système resas) que faire ?
Bon voyage et surtout voyagez zen!
Michel France (85)
Bonsoir,
oui j'ai pensé a l'assurance de la carte bleue, je dispose d'une visa Gold et j'ai reçu la réponse c'est NON
Oui je pense que c'est un aller de perdu.
Je suis au courant pour la prochaine fois en tout cas je vous remercie tous pour vos réponses, déja si beaucoup de personnes lisent notre discussion, elles seront averties sur cette agence E.DREAMS,
Bonne soirée a tous
Bonjour Salim,
Etonnant que vous puissiez communiquer des liens du net et que vous demandiez de l'aide afin de trouver un billet d'avion!!!!!
Bonsoir Dominique
J'ai en effet suivi cette discussion où il demandait de l'aide pour faire partir 4 membres de sa famille sur un Paris/Tunis à moins de 1500.00 €, car il ne pouvait pas payer plus. Message qui a reçu de nombreuses réponses de la part de membres du forum qui se sont cassé la tête à lui faire des recherches, à lui chercher des billets pas chers, à lui communiquer des liens ...
Je fais la même constation que vous : en fait, il semble savoir faire des recherches "tout seul" sur Internet !!...La question que je me pose maintenant est : Etait-ce vraiment ce genre d'aide qu'il recherchait dans son message ?? En jouant sur la corde sensible, n'était ce pas plutôt un appel tout autre....
Etonnant que vous puissiez communiquer des liens du net et que vous demandiez de l'aide afin de trouver un billet d'avion!!!!!
Bonsoir Dominique
J'ai en effet suivi cette discussion où il demandait de l'aide pour faire partir 4 membres de sa famille sur un Paris/Tunis à moins de 1500.00 €, car il ne pouvait pas payer plus. Message qui a reçu de nombreuses réponses de la part de membres du forum qui se sont cassé la tête à lui faire des recherches, à lui chercher des billets pas chers, à lui communiquer des liens ...
Je fais la même constation que vous : en fait, il semble savoir faire des recherches "tout seul" sur Internet !!...La question que je me pose maintenant est : Etait-ce vraiment ce genre d'aide qu'il recherchait dans son message ?? En jouant sur la corde sensible, n'était ce pas plutôt un appel tout autre....
Bonsoir,
oui j'ai pensé a l'assurance de la carte bleue, je dispose d'une visa Gold et j'ai reçu la réponse c'est NON
Oui je pense que c'est un aller de perdu.
Je suis au courant pour la prochaine fois en tout cas je vous remercie tous pour vos réponses, déja si beaucoup de personnes lisent notre discussion, elles seront averties sur cette agence E.DREAMS,
Bonne soirée a tous
Bonsoir Sophie
E.DREAMS est assez connu justement pour son manque de sérieux et de professionnalisme. Certains ne s'en plaignent pas, par contre d'autres ont carrément la colère après eux.
Pour en revenir à ton problème, il est clair que l'assurance de ta CB de t'apportera rien. Je suppose aussi qu'en achetant tes billets tu n'as pas soucrit d'assurance "annulation" ?? N'as tu pas un contrat aide juridique dans tes contrats d'assurances ??
J'ai eu l'an dernier un problème avec "vol24" et eux aussi sont en Espagne. Quand j'en ai eu marre de leur silence radio et de leur foutisme, je suis allée voir une association de consommateurs qui a fait un courrier.
De mon côté j'ai fait un matraquage de "fax" un véritable "harcelement" !!. A la maison, au bureau, moi, mes amis, ma famille, pendant plus d'une semaine, toutes les 10 minutes on leur balançais le même fax de 5 pages (ma lettre de contestation et ses justificatifs). Au bout de 10 jours, j'ai été contacté par mail par leur compagnie d'assurance en Espagne qui dispose d'un service en "Français" où j'ai ouvert un dossier. Mes billets ont été remboursés au bout de 2 mois 1/2 (moins les taxes d'aéroport mais bon !!) . Je ne sais pas si ce sont mes fax ou le courrier de l'association des consommateurs qui les ont fait réagir, mais j'ai gagné !! et sans cela je ne serais parvenue à rien.
Je ne peux que te donner ce conseil : ne lâche rien !!....Harceles les !!
Bon courage
Bonsoir Sophie
E.DREAMS est assez connu justement pour son manque de sérieux et de professionnalisme. Certains ne s'en plaignent pas, par contre d'autres ont carrément la colère après eux.
Pour en revenir à ton problème, il est clair que l'assurance de ta CB de t'apportera rien. Je suppose aussi qu'en achetant tes billets tu n'as pas soucrit d'assurance "annulation" ?? N'as tu pas un contrat aide juridique dans tes contrats d'assurances ??
J'ai eu l'an dernier un problème avec "vol24" et eux aussi sont en Espagne. Quand j'en ai eu marre de leur silence radio et de leur foutisme, je suis allée voir une association de consommateurs qui a fait un courrier.
De mon côté j'ai fait un matraquage de "fax" un véritable "harcelement" !!. A la maison, au bureau, moi, mes amis, ma famille, pendant plus d'une semaine, toutes les 10 minutes on leur balançais le même fax de 5 pages (ma lettre de contestation et ses justificatifs). Au bout de 10 jours, j'ai été contacté par mail par leur compagnie d'assurance en Espagne qui dispose d'un service en "Français" où j'ai ouvert un dossier. Mes billets ont été remboursés au bout de 2 mois 1/2 (moins les taxes d'aéroport mais bon !!) . Je ne sais pas si ce sont mes fax ou le courrier de l'association des consommateurs qui les ont fait réagir, mais j'ai gagné !! et sans cela je ne serais parvenue à rien.
Je ne peux que te donner ce conseil : ne lâche rien !!....Harceles les !!
Bon courage
Réponse13 a parfairement raison, il ne faut rien lâcher et les harceler.
Vérifie aussi si tu n'as pas un contrat de protecy)tion juridique annexé à ton assurance "responsabilité familiale "ou "vie privée", voire, ce qui est mieux encore, un contrat de protection juridique d'une compagnie içndépendante
Si oui, fait une déclaration de sinistre à ta compagnie qui va mettre l'agence en demauer, outre les harèlement dont tu peux charger tes amis et membres de famille
Cette agence est effectivement connue malheureusement...
De France je ne sais pas, mais moi j me limiote aux comparaisons par des agences sérieuses; Jetairfly, Thimas Cook, Neckermann, et Tunisiar (qui a destarifs charter)
Par contre une plainte au Procureur de la République, si tu ne te constitues pas partie civile devant un Juge d'Instruction...peu de chances Or la constitution de partie civile te coûterait plus que le billet perdu, je le crains.
Bonne chance : j'espère que tu récupérertas ton dû, mais si ça prend du temps: ces gens comptent sur le fait que les clients mécontents ne veulent pas perdre de temps à constituer un dossier.
Si oui, fait une déclaration de sinistre à ta compagnie qui va mettre l'agence en demauer, outre les harèlement dont tu peux charger tes amis et membres de famille
Cette agence est effectivement connue malheureusement...
De France je ne sais pas, mais moi j me limiote aux comparaisons par des agences sérieuses; Jetairfly, Thimas Cook, Neckermann, et Tunisiar (qui a destarifs charter)
Par contre une plainte au Procureur de la République, si tu ne te constitues pas partie civile devant un Juge d'Instruction...peu de chances Or la constitution de partie civile te coûterait plus que le billet perdu, je le crains.
Bonne chance : j'espère que tu récupérertas ton dû, mais si ça prend du temps: ces gens comptent sur le fait que les clients mécontents ne veulent pas perdre de temps à constituer un dossier.
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After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
Best regards,
Since it came into force, Regulation 261/2004 of the European Parliament and Council, which defines air passenger rights, has faced fierce resistance from airlines, backed by IATA (the association representing almost all passenger airlines).
Beyond the airlines' often abusive—and even frequently bad-faith—resistance to passenger rights, IATA has been lobbying EU institutions for years, with the Council paying close attention for a long time.
As a result, the Council and the Commission have been proposing revisions to Regulation 261/2004 for years that are particularly unfavorable to passengers. The latest attempt nearly eliminated the right to compensation for delays of 3 hours or more upon arrival at the final destination.
However, since this is a regulation of both the European Parliament AND the Council, the two bodies had to agree.
But the European Parliament has always stood firm, consistently responding that passenger rights must be preserved.
After 11 years of struggle, it seems likely that we’re finally nearing the end of the match between the European Commission, the Council (the 27 heads of state or government), and the European Parliament.
Indeed, the Commission and the European Parliament have agreed on a text that will be debated again on Monday, July 6, 2026, with a vote scheduled for July 7, 2026. It’s very likely that this text, which would come into force in a year, will be adopted.
The main changes would be as follows: - Families with children will no longer be forced to pay to sit together on planes; - A flight will be considered canceled (not just delayed) if it departs more than one hour late; - Right to compensation for arrival at the final destination if the delay exceeds 3 hours (no longer "3 hours OR more"). The arrival time will be when the plane, having reached its parking spot, engages its parking brakes (no longer when the aircraft door opens); - Airlines can no longer refuse boarding or charge extra on the return flight for a passenger who didn’t take the outbound flight; - If a flight is canceled, the airline must, at the same time as informing passengers of the event, offer the choice between a refund and re-routing, and inform them of their rights to assistance and, if applicable, compensation; - The airline must, without undue delay, inform passengers of the reason; - In the case of a connecting flight, if the connection is missed and the delay at the final destination entitles the passenger to compensation, the responsible airline will be liable. This is very different from the current situation, where, under the KLM ruling, any airline operating a segment of the flight is liable for compensation. This promises more disputes that the Court of Justice of the European Union will have to resolve if two separate airlines operating segments of a connecting flight are both responsible for the delay. See this case for an example: https://retardimportantavion.wordpress.com/2026/04/18/swiss-international-air-lines-la-mauvaise-foi/ Moreover, this case demonstrates in advance another potential dispute: It could be argued that it wasn’t a missed connection since the flight was canceled before the first leg even departed. - Within 96 hours of a flight that could entitle passengers to compensation, the airline must contact them to inform them of their rights and explain the next steps. - Passengers must claim their right to compensation within 9 months. This is very different from the current situation, as Regulation 261/2004 sets no time limit. Currently, national law applies—in France, the limit is 5 years. The airline must respond within 30 days. If the airline refuses compensation on the grounds of "extraordinary circumstances," it must specify which type of case it refers to from the list in the annex of the new regulation. If the case isn’t on the list, the airline must explain what the event was, why it qualifies as extraordinary circumstances with "clear, substantial, and concise" explanations, and why it’s directly linked to the reason given. It must also declare what "reasonable measures" were taken to mitigate the issue. This is, of course, a huge change in the regulation, with the clear goal of preventing airlines from declaring just anything as "extraordinary circumstances" to avoid compensation. - If, within 3 hours of a last-minute canceled or delayed flight, the airline hasn’t offered re-routing under comparable transport conditions and as soon as possible—whether on one of its own flights or another airline’s—the passenger will have the right to arrange their own re-routing and demand a refund for the new ticket, up to 400% of the original ticket price. This is a significant improvement that would have likely prevented the case described here: https://retardimportantavion.wordpress.com/2024/01/12/reacheminement-catastrophique-droit-indemnisation-meme-circonstances-extraordinaires-2/ - If a flight is canceled due to "extraordinary circumstances," the airline will only be required to offer up to 3 nights in a hotel. This is a major change, as there’s currently no limit. Expect disputes if the extraordinary circumstances end while the passenger hasn’t been re-routed. - The price of a flight, as first displayed, must obligatorily include a cabin bag. This doesn’t prevent the airline from offering a price reduction if the passenger waives the cabin bag. This will put an end to abnormal practices, such as (just one example) Condor charging extra for a cabin bag on long-haul flights like Frankfurt (Germany)–Puerto Plata (Dominican Republic)–Santo Domingo (Dominican Republic)–Frankfurt. - Free correction of a passenger’s name if requested 48 hours before departure. Note: This can’t be used to replace one passenger with another—just to correct a typo, e.g., Dupont instead of Dpont. - Airlines’ websites and apps must include information on how to file a claim.
It’s clear that, despite a few details, these changes are very positive for upholding passenger rights. It remains to be seen whether this text will be definitively adopted on July 7, 2026, as is very likely, and, more importantly, whether IATA will encourage airlines to loyally respect these new rules or persist in their old habits.
Best regards,
Hi there,
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia. Sincerely, Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding. Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage... Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
I’m planning a trip to Georgia this summer and I’ve been comparing some airlines. I’m not particularly set on flying with Pegasus (though it’s convenient with direct flights from Lyon to Tbilisi), but right off the bat, Pegasus states this:
As of January 1, 2026, all foreign nationals traveling to Georgia for tourism purposes will be required to present valid travel health insurance. Guests who fail to provide the relevant health insurance will not be accepted on our flights to Georgia. Sincerely, Pegasus Airlines
In other words, if you don’t show proof of travel health insurance, you’ll be denied boarding. Personally, my credit card insurance has always been enough for me, and I’d rather not take out extra coverage... Have any of you run into this issue before? If not, what do you think? Why is Pegasus asking for this proof? Other airlines don’t mention it at all.
Hi,
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies. Have a great day.
I bought my flight ticket with my first (usual) first name, which appears first on my passport. However, I have two first names on my passport, and of course, it’s mentioned in the machine-readable zone at the bottom.
I booked with Turkish Airlines (through an online agency) for a trip to South Korea.
I wanted to know if it would be a problem that I only used my first first name on the ticket, while my passport has two. I had requested through the agency to add the second first name, but the airline refused because it doesn’t meet their general conditions. (They must have seen that the last name and first name were the same, and only the second first name was added.)
So, my ticket has my last name and first first name correctly spelled, and when I check in online, I’ll enter the passport details correctly.
I’ll have a layover in Istanbul on the flight.
Thanks in advance for your replies. Have a great day.
Hi there,
I traveled in June 2025 with Nouvelair Destinations to Hammamet.
I had one checked bag and one carry-on sized 40x24x30, which I usually take on low-cost flights, and I didn’t have any issues. But I just read on a website that Nouvel Air only accepts carry-ons of 40x20x15. I’m flying back to Djerba in June—what do you think? Especially since that size is impossible to find??????? Thanks
Hi, it's my first time taking a plane and I chose EasyJet for a Geneva -> Barcelona flight.
I booked my ticket.
I received my booking reference by email, but I don’t see the actual ticket (barcode or QR code?).
Then I checked in to get the boarding pass with the flight details, QR code, etc. But does this boarding pass act as the ticket?
Because I’ve seen several times online that the flight ticket and the boarding pass aren’t the same thing.
Thanks in advance!
Thanks in advance!
Hi there,
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)
Thanks for your feedback.
We're leaving for Albania on June 18th. When I validated the flight tickets with Wizz Air on Booking, I only put my son's first name but forgot to include his other three first names on the ticket. On the passport: SURNAME: Dupont, FIRST NAMES: toto titi tutu tata On the flight ticket: SURNAME: Dupont, FIRST NAME: toto I can't seem to reach anyone at Wizz Air to get an answer. Booking and Wizz Air's chat say I need to modify it, but ChatGPT says it should be fine. I wanted to know if he can fly like this or if I need to change his ticket? (It costs 140 €, I know I shouldn't have made a mistake🙁)
Thanks for your feedback.
Hi,
A pretty serious issue has come up in the past few weeks for traveling to Tanzania.
What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!
Loïc
A pretty serious issue has come up in the past few weeks for traveling to Tanzania.
What’s the deal with airlines in Tanzania? https://www.capital.fr/economie-politique/ce-pays-est-tres-touristique-mais-ses-compagnies-aeriennes-sont-placees-sur-liste-noire-par-l-europe-1515325 https://www.charentelibre.fr/tourisme/la-tanzanie-sur-liste-noire-de-l-europe-des-vols-interieurs-a-haut-risque-pour-100-000-touristes-francais-25002566.php
Basically, all airlines have been blacklisted because they don’t meet European safety standards. They’re banned from flying in Europe but continue operating in Tanzania. The main issue is that travel agencies’ civil liability no longer applies to blacklisted airlines. So we can’t allow clients to fly with these carriers. Of course, there’s huge pressure from European agencies, which are forced to disrupt their plans or even cancel trips because of this. Personally, I’ve got a trip planned for February 2026 to the southern parks in Tanzania, so I’ll be keeping an eye on how this develops. Do any of you have updates? Thanks!
Loïc
Hi,
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
...
Doha Airport on October 21, 2025:

...
Right now, with the war raging in Iran and affecting all the neighboring countries of the Persian Gulf, many airports are completely closed to all traffic.
Several airlines like Qatar Airways, Emirates, and others have almost completely halted their operations.
Whether in the Middle East or Africa, many travelers are stranded—maybe for a long time... A heartfelt thought for them and the struggles this will cause.
Four months ago, I was in Kenya with a flight booked through Qatar Airways... I can’t even imagine how I’d react if I were stuck there now. ??
Wishing all these travelers courage, patience, and success in making it back home.
...
Doha Airport on October 21, 2025:

...
Hello, some (potentially) good news for Brazil lovers—GOL airline is launching a route to Europe from Rio, starting in September for Lisbon, then Paris at a later date that hasn’t been announced yet.
They’ll be using their new A330-900 neo.
No prices have been announced so far, but hopefully we’ll find direct flights from GIG at a more interesting fare than AF or Latam…
Hello,
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
I’m really surprised because in TUI’s new tour packages, the airlines they’re using are of low quality. Before, they used to prioritize major airlines, but now it’s small airlines from small countries—companies with terrible ratings and borderline safety concerns. I even just noticed this note for a Tanzania trip: "We inform you that the domestic flight segment in Tanzania included in your trip is operated by an airline listed on the European Union’s list of air carriers subject to an operating ban within the European Union. This ban only applies to European Union airspace, meaning this airline is not permitted to take off, land, or fly over European airspace. However, this airline is authorized to operate in Tanzania."
This means they’re using airlines on the blacklist!! It’s pretty worrying for safety. What do you all think?
Hello,
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG. Which airlines would you recommend for round-trip flights, with or without a layover? We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker). We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA. For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai. Should we book very far in advance, or is a few months before departure enough (4/6 months)? We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
We’re planning a cruise to the UAE/QATAR/OMAN starting from DUBAI, with flights departing from Paris CDG. Which airlines would you recommend for round-trip flights, with or without a layover? We need assistance for check-in and boarding/disembarking (my husband is a mobility-impaired traveler who uses a cane and/or a walker). We’ve done a cruise return from Dubai to Paris CDG before in 2016, with a layover in Istanbul, but we booked the transfer and return flight with COSTA. For our current plan, it would be with Celestyal, which doesn’t offer round-trip flights from Paris to Dubai. Should we book very far in advance, or is a few months before departure enough (4/6 months)? We’re thinking of arriving the day before the ship departs, so we’d need to stay overnight in Dubai—either on the way there or for the return flight, depending on the flight schedules. Could you recommend a hotel not too far from the airport, and how to get to the port from the airport?
Thanks so much for your advice. Have a great Sunday! Mum49
Hi,
It's all in the title—this means nothing's getting through, so no more oil.
In Europe, kerosene reserves are still good, but by the end of April, flights will have to be reduced.
European airports fear running out of kerosene if the Strait of Hormuz isn’t reopened within three weeks
Bluff or not? Stay tuned....
Bluff or not? Stay tuned....
Hi everyone,
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
I’m reaching out to ask for your help with a bit of a problem:
I booked a flight to Berlin from Orly for April 15th—it’s coming up fast. But I just made an annoying discovery: my passport expired two weeks ago.
From what I understand, in principle, I can still travel within the Schengen Zone with an expired passport as long as it’s been less than five years. However, EasyJet’s website explicitly requires a valid ID (and just to add to the fun, my national ID card has been expired for a while now).
So, I’d love to know: how strict are EasyJet’s ID checks? Do they enforce validity rules strictly and refuse boarding if the ID isn’t valid? Or is it more of a luck-of-the-draw situation?
Basically, should I just write off this trip now, or should I still try my luck—maybe with a little tearful plea? Has anyone here had a similar experience? I can’t be the only one, right!
Hi there!
Has anyone taken the direct flight from CDG to Las Vegas with Air France?
Looking forward to your feedback!
Hey everyone,
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one). The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much! I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
I booked a flight with RyanAir for next month, with the priority+ option and two cabin bags. So I can take a 10 kg bag with dimensions 55x40x20 in the cabin (plus another smaller one). The problem is that the smallest suitcase I have (which is supposed to be designed specifically for cabin size standards, according to the manual) has the following dimensions: 55x37x21, so it's just 1 cm over (wheels included) on one of the measurements.
I wasn’t too worried at first, but I’ve read dozens of stories about people’s misadventures and the hassles they’ve had with RyanAir.
Since I don’t want my suitcase to end up in the hold (that would waste time picking it up when I’m already arriving late and need to get to the city center), nor do I want to pay an extra fee (apparently 50 €) for the outbound and return flights for just 1 centimeter—especially since I paid for the "priority+" option and I’m not exactly rolling in money—I’d love some advice.
Have any of you been in the same situation? I’ve read that with this airline, they check bags in templates (testing them in different positions) and are completely uncompromising. I tried contacting customer service, who, as luck would have it, "don’t handle this kind of request," and a rep I spoke to wasn’t much help.
I know it’s a low-cost airline, and I don’t expect luxury or even kindness, but come on—just 1 cm on a short flight with the + option... I’m a bit overwhelmed by everything I’ve read...
Just to clarify, since I’m going for 8 days, I can’t just take one bag for my stuff. I’ve done that for shorter trips before, and it was a hassle—I even had to buy an extra bag for the return trip... Luckily, the inspector was nice about it!
Thanks so much! I’m a newbie when it comes to air travel :) Hope I posted this in the right section!
Hi there,
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
When I run searches on Skyscanner, I see that only Lufthansa has flights to Seoul with just one stop. Air France doesn’t show up, even though I thought the French airline served Seoul? I can’t even log into the Air France website—it keeps glitching.
Hi there,
I’d like to return to Uzbekistan next April for 10 days with my husband to visit our son who lives there. We went last July and I bought the flight tickets (direct flight from Paris on Uzbekistan Airways) about 2 months in advance at very reasonable prices. I’ve been checking for late April for a few weeks now, and the tickets are much more expensive and keep rising. I can’t figure out if the prices are going up because it’s still a bit too early to buy and they’ll likely drop if the planes aren’t full, or if it’s because the period is actually in high demand. For reference, last year I bought my son’s ticket on May 30th for a departure on June 3rd—just 3 days later—at a very low price that didn’t budge at all.
Just in case, does anyone know the pricing trends for this airline and can advise me? Should I wait or not?
Thanks, and feel free to ask if you need any tips about the country!
My wife bought a flight ticket (Lucky Air) under her Thai maiden name and was issued a Chinese visa on her new Thai passport but with her French married name (due to administrative requirements). She was denied boarding by the airline in Bangkok for the flight to Kunming—resulting in the loss of our round-trip flight tickets, including mine since we were traveling together—despite presenting both passports at the airline counter at the same time.
Hi there.
I’m planning a trip to Chile, and the fares from the Colombian airline Avianca are really appealing.
Way cheaper than Air France, for example.
That said, the reviews I’ve seen online aren’t great.
What do you think of this airline?
Have any of you taken long-haul flights with Avianca?
Thanks in advance for your replies.
Eric





